Hillcroft House

Finborough Road, Stowmarket IP14 1PW
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9.5 107 Reviews
  • Hillcroft House, Stowmarket
Hillcroft House, located in a tranquil area of Stowmarket, Suffolk, offers a warm and inviting environment where residents are encouraged to personalise their fully furnished rooms with cherished items, creating a true 'home from home'.

The dedicated care team at Hillcroft House is selected not only for their professional skills but also for their warmth and compassion. They provide round-the-clock support, respecting each resident's dignity and individuality. Regular assessments ensure that care plans are tailored to meet evolving needs, with specialised equipment provided when necessary.

Residents benefit from visits by opticians, dentists, and chiropodists, arranged as needed. The in-house hairdressing salon offers a range of services, including manicures and hand massages, promoting well-being and self-care. The catering team prepares delicious meals and snacks throughout the day, accommodating special dietary requirements to ensure every resident enjoys their dining experience.

Surrounded by landscaped gardens with mature trees and shrubs, Hillcroft House provides a peaceful setting where residents can enjoy the outdoors and observe visiting local wildlife. Its proximity to the town centre allows easy access to community amenities, including shops, pubs, and medical services, fostering a sense of independence and connection to the local community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1365
  • Self-Funded Residential Dementia Care: from £1365
  • RESPITE Self-Funded Residential Care: from £1365
  • RESPITE Self-Funded Residential Dementia Care: from £1365

These prices are only a guideline, please contact Hillcroft House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jessica Ellis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (1)

Hillcroft House Reviews (107)

Total of 107, showing 101-107
9.5

Hillcroft House has a Review Score of 9.5 (9.503) out of 10, based on 15 reviews in the last 2 years. Over all time Hillcroft House has 107 reviews.

Overall Experience

  • 76
  • 29
  • 1
  • 0
  • 1

Date Published

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15
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Review from G C (Niece of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally satisfied with care that my uncle receives. He seems to have settled in nicely and seems quite happy. All staff very friendly and always helpful and very caring. My uncle really enjoys his trips out with them.

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Review from Penny (Daughter-in-law of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Too early to have a really informed opinion but indications are really positive. My father in law is comfortable and well cared for. We sincerely hope he will be a permanent resident.

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Review from Samuel S (Grandson of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very impressed with the friendliness and attitude of all of the staff here. The care provided is second to none and means the world to know my grandad is looked after by such loving and wonderful people. The activities organised are great and the residents always seem to enjoy them. It gives the
family great peace of mind to know grandad is properly cared for and there are always enjoyable things around the corner for him. Keep up the good work guys, it means a lot!

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Review from Alex (Son of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Hillcroft House for the past 2 years. She has Alzheimers and finds it difficult to communicate her needs/wants and to mobilise. I have found staff at the home to be patient and to treat her in a dignified way, even when she can be quite difficult to communicate with or even a little
aggressive. My mother also has problems with a poor appetite and the staff at the home have taken extra care to ensure her calorific intake and fluid balance are optimised. The room that my mother sleeps in is always clean and tidy, with clean bed cloths.I cannot comment on the entertainment/activities at the home as I'm often at work at these times.

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Review from Philip M (Son of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has a calm atmosphere and staff react positively to the residents needs and emotions. The food appears to be good as my mother normally eats well. Drinks are always available as are small treats such as cakes and biscuits. Staff appear well dressed and clean as do the residents. Medical conditions
are treated with the correct and prompt action.

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Review from John B (Son of Resident) published on 22 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last two and a half years of her life at Hillcroft House, having been diagnosed with dementia. We chose Hillcroft House having visited several others and were immediately impressed by the friendly staff and clean environment. My wife, who had visited numerous other dementia care
homes for her father, said it was undoubtedly the best care home she had ever seen. During my mother's stay we visited regularly and always found that she was well cared for. She had a lovely room with an en suite toilet and a view of the garden where she enjoyed watching the squirrels and birds. There were lots of activities available during the week to which she could join in when she felt well enough. The food was home cooked and always excellent. Mum could be difficult at times due to her illness, but the staff always showed great patience and built up a good relationship with her. Towards the end of her life Mum spent most of her time in bed and was provided with a hospital bed with an air mattress to prevent bed sores. During her last illness she returned to the home from hospital and was regularly attended to by nurses from the hospice in addition to the normal staff. My sister and I spent a lot of time at Mum's bedside playing her favourite music and she was able to pass away peacefully with dignity in a comfortable and homely environment. The manager and all the staff were extremely supportive and sympathetic to us during what was a very difficult time. Hillcroft House is an excellent care home and I cannot recommend it highly enough.

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Review from Mandy T (Daughter of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home itself is very appealing. The facilities are very good, nice size rooms. Staff are very helpful and are always about to deal with things. The food is very good. They cater for all and if there's something you would like they do it for you if they can. It is very friendly and really do try to
please all. I found even people who keep it clean are helpful and friendly and nothing is too much trouble. The only fault I could find is car park is too small but not a problem.

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Current Review Score: 9.5 (9.503)

Overview of Review Score

The Review Score of 9.5 (9.503) out of 10 for Hillcroft House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.503 for Hillcroft House is calculated as follows: ( (109 Excellents x 5) + (49 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 175 Ratings = 4.503

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillcroft House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Jul 2025

We provide permanent and respite accommodation for individuals with residential, respite, palliative and residential dementia care needs. Our services include basin with WC en-suite rooms and basin provision rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (5)

Cathrine

Cathrine Arbon

Job Title: Home Manager

Joined: 2025

I’m a qualified Registered Nurse with over 12 years of healthcare experience, including time in the NHS. I love being part of the home environment, supporting residents with their goals, and creating meaningful memories together. Living just five minutes away helps me stay connected to the local community and build strong relationships.

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Kayleigh Lawrenson

Job Title: Deputy Manager

Joined: 2024

Kayleigh brings a wealth of knowledge and experience, specific to dementia care and has been at Hillcroft House since June 2024.

Terri

Terri Watkins

Job Title: Administrator

I decided to work at Healthcare Homes as I liked the opportunity of a challenge and I was very keen to work with those with dementia. Healthcare Homes was recommended to me by a local private social worker who praised the home. I enjoy all of my working days, never a dull moment.


Spending quality time with residents is very important and always brings a smile. I always have a sense of satisfaction at the end of each day knowing that the residents have been so well looked after and are happy. Knowing you have made a difference in someone’s day in a positive way makes working very worthwhile.

Gemma

Gemma Fisk

Job Title: Head Chef

Joined: 2024

I enjoy working in a happy environment and cooking tasty, home-cooked meals for residents. With Level 3 qualifications in Food Hygiene, cookery, and hospitality supervision, I listen to residents’ feedback and value their company while making sure every meal feels like home.

Saranya

Saranya Hackman

Job Title: Chef

Joined: 2011

“I started working at Healthcare Homes in 2011; I wanted to join as I wanted to challenge myself in taking up a kitchen role after working in domestic services. To be good in this role I believe you have to be passionate about food and cooking a varied menu and be understanding of resident requirements. The biggest challenge in my professional career was coming from Thailand, I had not baked a cake in 40 years, now I bake one or two every day!”

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