
The staff are are caring, kind and extremely patientA B(Relative of Resident/Service User)

My auntie loves the food and enjoys interacting with the other residents and the staff.Agee H(Niece of Resident/Service User)


The staff are are caring, kind and extremely patientA B(Relative of Resident/Service User)

My auntie loves the food and enjoys interacting with the other residents and the staff.Agee H(Niece of Resident/Service User)


Hillcroft House, located in a tranquil area of Stowmarket, Suffolk, offers a warm and inviting environment where residents are encouraged to personalise their fully furnished rooms with cherished items, creating a true 'home from home'.
The dedicated care team at Hillcroft House is selected not only for their professional skills but also for their warmth and compassion. They provide round-the-clock support, respecting each resident's dignity and individuality. Regular assessments ensure that...
Care Provided by Hillcroft House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hillcroft House for full pricing details and T&Cs.
Contact Hillcroft House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Cathrine Arbon (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2003
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (1)
Hillcroft House Reviews (113)
Hillcroft House has a Review Score of 9.6 (9.582) out of 10, based on 15 reviews in the last 2 years.
Over all time Hillcroft House has 113 reviews.
My mum seemed very settled in the home, she has been there 9 months. The staff are very helpful, patient and understanding, making me (her daughter) feel calm and less stressed knowing Mum is being looked after.
Thank you for your feedback this will be relayed to the team.
My mother-in-law receives extremely good care at Hillcroft House and she is happy there. The staff are always happy kind and caring and work hard.
Thank you for the review the comments will be passed onto the team.
The staff are all lovely and take time to get to know the family, we always feel welcome and nothings to much for them. Every visit all the residents have been happy, entertained and well cared for, Gran loves her room and always mentions how friendly all the staff are. Gran is always clean, well fed and happy when we visit and says she feels at home, the team always call with any concerns and keeps us updated on Grans health. I would definitely recommend, A* care. Thank you!
Thank you so much for your feedback which will be passed onto the team.
Staff have always been kind and patient with my father. Whenever I visit he always seems happy with the staff smiling and engaging with them. This helps me and my family feel that he is well looked after as well as being in a safe environment.
Thank you for this review your kind words have been passed to the staff team.
We would recommend Hillcroft to anyone, and if I have to go into a home, I hope it's like Hillcroft.
Thank you to all at Hillcroft.
Thank you so much for your kind thoughts, which I have passed on to the team. We wish you well.
The staff were friendly and approachable towards family and had a good appreciation of my father's care needs. Kept us informed of any issues and sought medical advice promptly. We appreciated the time and effort the activities ladies spent talking to and getting to know my father's interests and providing books to support these. My father was allocated a large sunny room with a sink. He would have preferred ensuite facilities but the family understood this was a short-notice temporary placement and his care needs were being met. The room decor looked a bit tired, it would help if visitors were automatically advised where additional chairs could be accessed as there was only his chair in the room.
I would like to thank the manager and staff for looking after my father through what was a difficult time while he was trying to adjust to the idea of needing permanent care.
Thank you for your feedback which has been passed on to the care team and we wish your Father well for his future.
My husband has been at Hillcroft for just over one month. He has been treated with care and dignity and is settling down well with the help of the staff and management.
It is a pleasure to care for and support your husband. Thank you for your kind words. I will pass this on to the care team.
Hillcroft House is a very happy place, and the residents are well looked after. The staff are lovely, kind and caring and always go the extra mile to look after everyone's needs.
Thank you for the kind comments which I will pass onto the team.
Thank you all so much.
Thank you for your kind words and i am happy you had a lovely time.
(A small comment for improvement could be for activities to also be available for the residents at the weekend. Hence 4 stars. However, Monday to Friday activities would be 5 stars)
Thank you for these lovely sentiments which have been passed onto the team.
Where do I start, my mum was at Hillcroft House for a year before her death in December 2022, I was continually heartbroken at having to leave my lovely Mum in their care but because of her small stroke and her now lack of mobility I could no longer have her live with me. My Mum did not have dementia and at 96 was very aware of everything. She was not treated well, on so many levels, and had she not passed away the whole family were set on moving her asap in the new year. I have nothing positive to say about Hillcroft House apart from if you are reading this don’t!
Your concerns are being looked into and a response will be sent.
The staff kept me updated and were always helpful if I contacted them.
I was initially worried about Mum going into a care home, but during my frequent visits, I don't think she could have gone anywhere better.
Thank you for kind words i have passed this onto the team.
My sister-in-law has dementia and couldn't receive better care in Hillcroft House. The staff are are caring, kind and extremely patient. I cannot thank them enough especially during this most awful pandemic.
Thank you so much Ann, it is a pleasure, I will pass on the great comments to the team!
Friendly caring staff, always pleasant to deal with. My mother is always treated kindly.
Much love from Hillcroft House!
My auntie loves being in Hillcroft House. The Hillcroft House manager is a star and staff are very friendly, professional and caring and the facilities are superb. My auntie loves the food and enjoys interacting with the other residents and the staff. She states that she could not be happier and praised all aspects of the home. A great choice!
Thank you so much for these kind beautiful words, they mean a lot!
My mother has been a resident of Hillcroft House since April 2021. Every time I visit her she tells me how happy she is and how kind the staff are to her. She enjoys the food and always looks well, happy and clean. The food and accommodation are very good and the staff are very attentive (I have witnessed this). It is a great relief to me that my mother is being well cared for and that she is happy.
Thank you so much, Jackie, for these amazing words, it is a great pleasure!
Hillcroft House dementia care home in Stowmarket is an excellent place for my mother. Always a happy environment, very clean which is so very important and familiar faces which in itself gives great comfort. Always a little entertainment if so wished a little sing-song or tea and cakes, cards etc. If my mother has any issues such as a fall or not feeling well I’m always informed also if I notice anything when I visit I’m always listened to. All staff are approachable and give comfort to me that my mother is in good care. It is so very important to me that my mum feels safe and Hillcroft house is very much her world. Thank you.
Thank you so much, Brigit, for such beautiful comments, lots of love from the Hillcroft Team!
My mum recently spent 3 weeks at Hillcroft House for assessment. The staff were exceptionally caring and kind to both my mum and to me. All staff were friendly, approachable and supportive. My mum kept them all on their toes and their patience never wained. Mum was well cared for, always clean and well-fed. Hillcroft House always smells fresh.
Thank you so much and wishing you and Mum all the best!
I feel my husband received the best care he could have in the 2 weeks respite he had there. All the staff are very helpful.
Thank you, Bridget, it was a pleasure! All the best!
My father spent some time at Hillcroft for respite care after a fall. He ended up staying about 10 weeks. We were pleased with his care there and very impressed with the many staff that we met. There was always a positive response on the phone and in person when visiting. His room was comfortable and despite wanting to go home, my father was content during his time at Hillcroft.
Thank you, Jonathan, we are all happy that Dad settled well at home and wishing you all the very best!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 10 Sep 2025
Hillcroft House in Stowmarket, part of the Healthcare Homes group, is proud to announce that Cathrine Arbon has joined as its new Home Manager. Cathrine brings extensive experience in nursing...
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
There are no upcoming events for Hillcroft House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for Hillcroft House.
Meet the Team (5)

I’m a qualified Registered Nurse with over 12 years of healthcare experience, including time in the NHS. I love being part of the home environment, supporting residents with their goals, and creating meaningful memories together. Living just five minutes away helps me stay connected to the local community and build strong relationships.

I decided to work at Healthcare Homes as I liked the opportunity of a challenge and I was very keen to work with those with dementia. Healthcare Homes was recommended to me by a local private social worker who praised the home. I enjoy all of my working days, never a dull moment.
Spending quality time with residents is very important and always brings a smile. I always have a sense of satisfaction at the end of each day knowing that the residents have been so well looked after and are happy. Knowing you have made a difference in someone’s day in a positive way makes working very worthwhile.

I enjoy working in a happy environment and cooking tasty, home-cooked meals for residents. With Level 3 qualifications in Food Hygiene, cookery, and hospitality supervision, I listen to residents’ feedback and value their company while making sure every meal feels like home.

“I started working at Healthcare Homes in 2011; I wanted to join as I wanted to challenge myself in taking up a kitchen role after working in domestic services. To be good in this role I believe you have to be passionate about food and cooking a varied menu and be understanding of resident requirements. The biggest challenge in my professional career was coming from Thailand, I had not baked a cake in 40 years, now I bake one or two every day!”

I enjoy being part of a supportive team where everyone works together to provide the best care. I focus on enriching residents’ lives by offering therapeutic activities that they find meaningful and enjoyable, while also taking time to engage with them on a personal level to bring joy to their day.
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