Hillcroft House

Recently the home arranged for a lunch for my Dad to spend time with my Mum to celebrate their 70th wedding anniversary when she visited. They were made to feel very special!

My mum seemed very settled in the home, she has been there 9 months. The staff are very helpful, patient and understanding, making me (her daughter) feel calm and less stressed knowing Mum is being looked after.

My mother-in-law receives extremely good care at Hillcroft House and she is happy there. The staff are always happy kind and caring and work hard.

The staff are all lovely and take time to get to know the family, we always feel welcome and nothings to much for them. Every visit all the residents have been happy, entertained and well cared for, Gran loves her room and always mentions how friendly all the staff are. Gran is always clean, well fed and happy when we visit and says she feels at home, the team always call with any concerns and keeps us updated on Grans health. I would definitely recommend, A* care. Thank you!

Staff have always been kind and patient with my father. Whenever I visit he always seems happy with the staff smiling and engaging with them. This helps me and my family feel that he is well looked after as well as being in a safe environment.

Thank you to all at Hillcroft.

I would like to thank the manager and staff for looking after my father through what was a difficult time while he was trying to adjust to the idea of needing permanent care.

My husband has been at Hillcroft for just over one month. He has been treated with care and dignity and is settling down well with the help of the staff and management.

Hillcroft House is a very happy place, and the residents are well looked after. The staff are lovely, kind and caring and always go the extra mile to look after everyone's needs.

Thank you all so much.

(A small comment for improvement could be for activities to also be available for the residents at the weekend. Hence 4 stars. However, Monday to Friday activities would be 5 stars)

Where do I start, my mum was at Hillcroft House for a year before her death in December 2022, I was continually heartbroken at having to leave my lovely Mum in their care but because of her small stroke and her now lack of mobility I could no longer have her live with me. My Mum did not have dementia and at 96 was very aware of everything. She was not treated well, on so many levels, and had she not passed away the whole family were set on moving her asap in the new year. I have nothing positive to say about Hillcroft House apart from if you are reading this don’t!

I was initially worried about Mum going into a care home, but during my frequent visits, I don't think she could have gone anywhere better.

My sister-in-law has dementia and couldn't receive better care in Hillcroft House. The staff are are caring, kind and extremely patient. I cannot thank them enough especially during this most awful pandemic.

Friendly caring staff, always pleasant to deal with. My mother is always treated kindly.

My auntie loves being in Hillcroft House. The Hillcroft House manager is a star and staff are very friendly, professional and caring and the facilities are superb. My auntie loves the food and enjoys interacting with the other residents and the staff. She states that she could not be happier and praised all aspects of the home. A great choice!

My mother has been a resident of Hillcroft House since April 2021. Every time I visit her she tells me how happy she is and how kind the staff are to her. She enjoys the food and always looks well, happy and clean. The food and accommodation are very good and the staff are very attentive (I have witnessed this). It is a great relief to me that my mother is being well cared for and that she is happy.

Hillcroft House dementia care home in Stowmarket is an excellent place for my mother. Always a happy environment, very clean which is so very important and familiar faces which in itself gives great comfort. Always a little entertainment if so wished a little sing-song or tea and cakes, cards etc. If my mother has any issues such as a fall or not feeling well I’m always informed also if I notice anything when I visit I’m always listened to. All staff are approachable and give comfort to me that my mother is in good care. It is so very important to me that my mum feels safe and Hillcroft house is very much her world. Thank you.

My mum recently spent 3 weeks at Hillcroft House for assessment. The staff were exceptionally caring and kind to both my mum and to me. All staff were friendly, approachable and supportive. My mum kept them all on their toes and their patience never wained. Mum was well cared for, always clean and well-fed. Hillcroft House always smells fresh.

I feel my husband received the best care he could have in the 2 weeks respite he had there. All the staff are very helpful.