Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Springbank

stars
stars 10 April 2025
My brother has loved living at Springbank where he has been supported and cared for over the last ten years, as have I, as his sister. We have both been very much part of the springbank family and I am still, since his passing. Everyone who works at Springbank is a kind and caring person providing
excellent care and support.
Review from C B (Sister of Resident/Service User)
stars
stars 27 March 2025
The excellence of this care home can not be overstated, the manager, staff are second to none. I visit at least twice a week and have been welcomed every time I go, I have visited a lot of care homes in my long life and would not hesitate to say it's excellent in every way. The reviews of this care
home says its only GOOD, It should say OUTSTANDING EXELLENCE that's why it has five stars ***** I am very proud to be part of it as a family member, thank you so much from my heart x sorry it had to be said xxxxx
Review from Kim H (Brother of Resident/Service User)
stars
stars 20 June 2023
I regularly visit Springbank to visit a friend who lives there. The staff are always very welcoming, and my friend is very well supported and cared for. I am kept up to date with any changes going on in the home.
Review from Sue M (Friend of Resident/Service User)