Springbank

1 Charlton Lane, Brentry, Bristol BS10 6SG
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9.0 3 Reviews
  • Springbank, Bristol
Springbank Residential Home specialises in caring for eleven individuals who have learning disabilities, some of whom may need a home with wheelchair access.

The service's aim is to empower users within both a safe and secure social environment and in the local community, in which the home is well-situated close to amenities and transport.
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Care Provided

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • For a maximum of 11 Service Users

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kay Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Adults over 40
  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 1

Room Information

  • Single Rooms (11)

Springbank Reviews (3)

9.0

Springbank has a Review Score of 9.0 (9.034) out of 10, based on 2 reviews in the last 2 years.
Over all time Springbank has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 1
  • 2
  • 2
  • 1
Reviewer Connection to Springbank
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from C B (Sister of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has loved living at Springbank where he has been supported and cared for over the last ten years, as have I, as his sister. We have both been very much part of the springbank family and I am still, since his passing. Everyone who works at Springbank is a kind and caring person providing
excellent care and support.
Reply from Kay Williams, Home Manager at Springbank

Thank you for your lovely review, you will of course remain a valued part of Springbank. Your wonderful brother was such a significant part of our family, that we feel fortunate to have so many fond memories with, we miss him so very much.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim H (Brother of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The excellence of this care home can not be overstated, the manager, staff are second to none. I visit at least twice a week and have been welcomed every time I go, I have visited a lot of care homes in my long life and would not hesitate to say it's excellent in every way. The reviews of this care
home says its only GOOD, It should say OUTSTANDING EXELLENCE that's why it has five stars ***** I am very proud to be part of it as a family member, thank you so much from my heart x sorry it had to be said xxxxx
Reply from Kay Williams, Home Manager at Springbank

Such a kind lovely review we are so grateful and we are just so privileged to have your visits, you are such a kind individual and a great support to your brother and to all of us here within our Springbank family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue M (Friend of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I regularly visit Springbank to visit a friend who lives there. The staff are always very welcoming, and my friend is very well supported and cared for. I am kept up to date with any changes going on in the home.
Reply from Kay Williams, Home Manager at Springbank

Thank you for taking the time to write this wonderful review; we really appreciate it. Your kind words will be passed on to the whole team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.0 (9.034)

Overview of Review Score

The Review Score of 9.0 (9.034) out of 10 for Springbank is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Springbank is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.034 Points relating to the number of positive Reviews for Springbank is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 11 registered maximum number of service users is 2.2. 2 Positive Reviews ÷ 2.2 = 0.909
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Springbank

What types of Care is Springbank registered for?

Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Springbank have?

There are 11 Single Rooms.

What are the Facilities & Services at Springbank?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Springbank to the centre of Bristol?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springbank to verify any information. View our terms and conditions. Springbank has an Enhanced Service - more info.