Submit a Review for Serenita
15/19 Clevedon Road, Weston-super-Mare, BS23 1DA
View Full Details of SerenitaLatest Reviews for Serenita
13 October 2025
My son Elliott has been at Serenita for several years. The staff are amazing and tend to all his needs. Milan runs a friendly caring home and we are so lucky to have him. They are all Elliott's second family, I can sleep at night knowing how much he is cared for. Jane is also there when I need a chat and has helped me through so much. Thank you all.
13 October 2025
My brother is happy and looked after by all the staff. They are all extremely caring. My mum has been able to live a near as much normal life knowing Elliott is safe with no worries, as he is safe.
29 September 2025
I have been at Serenita for nearly a year now and if I hadn't have come here when I did I believe I wouldn't be here now. The staff have been lovely and very good to me giving me a cuddle when I have a down day, the admin lady is a fantastic lady who gives me support when I need it I miss her when she goes home. I appreciate all the help and support I get from all the staff.
10 September 2025
My brother has been at the Serenita Care Home for a couple of years now and throughout that time all of the staff have treated him with kindness and respect, despite the fact that he can be very difficult. The owner and the receptionist are always extremely helpful and supportive, making time for me when I need it, answering questions and supportive when I have found my brother's journey difficult to cope with at times. The food is excellent, the living areas are light and airy and they work really hard to put on a full range of activities for the residents. So, I just wanted to say thank you so much for all you do.
10 September 2025
As I live away from Weston and cannot visit as much as I would like, I am confident that my sister is always well cared for and her needs met. All the staff are very pleasant and keep me informed if she has any issues. Her room is kept clean daily and the communal areas always welcoming. My sister is very happy at Serenita, which is comforting for me. I really appreciate the care and understanding the staff give her and also compassion given to me too.
02 September 2025
The overall service and care provided by this facility is absolutely magnificent, the residents are treated extremely well and I've observed nothing but heartfelt and genuine interactions between the staff and residents. The staff go above and beyond to ensure the highest quality of life while ensuring their safety and wellbeing and I'm extremely pleased with everything I have witnessed so far. Aside from the interactions with the residents, the staff have supported myself and my family in this difficult situation and made the whole situation more manageable. I have nothing but respect for the home and staff and couldn't be more reassured, thank you!
02 September 2025
I visit this care home on a regular basis to visit my brother. The care home is doing an excellent job with him, the staff are all fantastic and caring towards all patients visitors. When I visit the staff are very friendly and caring towards all patients any time of day and night, I have seen for my self the food that is prepared and served and I must say it looks delicious. The care home is always clean and tidy with lots of activities going on
10 March 2025
I can't recommend this home enough!! The manager and his staff are all amazing. They treat my sister with dignity and respect and understand all of her little idiosyncrasies. She's been with Serenita for many many years and is happy and content here. The home is clean and tidy and bedrooms lovely with all facilities they'd need. Staff are very accommodating and their interaction with my sister is encouraging and comforting. We know she's in good hands.
05 March 2025
My sister has been at the Serenita for over 12 years now and I am continually impressed by their knowledge of her needs, the level of care and kindness they show her. The staff are amazing and communication on all aspects of my sisters care is excellent. My sister can be quite challenging but the staff are so patient with her - they deserve medals in my view!
03 March 2025
My time here has been great. The management and staff have been so important in my continuing recovery. Helpful, humorous, and very caring. My room is very comfortable and warm.
10 December 2024
My review was done on the care my son had received in total at Serenita, a Notaro Home, and the meeting for results in relations on 24th October 2024. The manager very usefully gave us the motion beyond the care and future plans, all reassuring. Unfortunately, only a few days later we received 2 letters notifying us of the sale of Notaro House to the Care Group. This could be very unsettling for both residents and relatives. There appears to be no consultation provided by the government, where funds are involved get notified.
13 November 2024
Serenita has provided a safe and caring environment for my husband over the last 10 months. The staff are friendly and helpful and do all they can to assist my husband. There are lots of activities to join in with and they always try to encourage residents to take part in outings and things around the home.
12 November 2024
Very pleased that my brother is here, its likely to have saved his life. I am happy he's joining in the activities and will hopefully make good progress.
18 September 2024
My brother seems very happy here, I regularly ask how he's doing and is he okay living here, always the same answer, he likes the staff and is very comfortable. I visit often and like the fact that the staff are very helpful and friendly, I think it is a good place for my brother to be.
06 September 2024
Great staff, understanding, empathetic and with love in their hearts. Grubs good too!
20 August 2024
My son has settled so well at Serenita. He is cared for by very caring staff who know him on a personal level. He is expected to help with everyday choices, which he enjoys and is good for us to see him so included. The opportunities for activities and days out are brilliant. We always leave with both him and us smiling, knowing that his well-being is important to everyone at Serenita.
28 November 2023
My brother is currently a resident at Serenita Care Home due to alcoholism. They have taken such wonderful care of him and us as a family, keeping us updated on his process, or if we call or email them, they are very quick to respond. My brother has made great strides while being at Serenita due to the programme they have put him on; they are truly kind, caring and professional in everything they do. Cannot recommend Serenita enough. Without them, we can't imagine where my brother would be now, certainly not in a good place. Thank you to the whole team, managers and all the staff; we are truly grateful to you all.
03 October 2023
Staff extremely caring and friendly, but my son does nothing to help himself. He won't go swimming or on twice daily walks, I doubt he reads his daily newspaper or TV book. The staff have an uphill struggle to relieve his apathy.
18 September 2023
I do admire the work all staff put into supporting their residents at Serenita. I am pleased to hear communal furniture is being upgraded and am especially glad new vehicles being bought too. What I would really welcome is more inclusion in care plans, possibly in the activities and progress of my friend! Currently, I hear nothing. Many thanks.
11 September 2023
ARBD service users have significant challenges for many reasons. Despite this, the managers and staff listen to residents and try hard to respond positively to suggestions whenever possible. I would like to especially stress the deep understanding of this complex condition allowing the care to be sensitive, life-saving and kind.
Latest Reviews for Serenita
13 October 2025
My son Elliott has been at Serenita for several years. The staff are amazing and tend to all his needs. Milan runs a friendly caring home and we are so lucky to have him. They are all Elliott's second family, I can sleep at night knowing how much he is cared for. Jane is also there when I need a chat and has helped me through so much. Thank you all.
13 October 2025
My brother is happy and looked after by all the staff. They are all extremely caring. My mum has been able to live a near as much normal life knowing Elliott is safe with no worries, as he is safe.
29 September 2025
I have been at Serenita for nearly a year now and if I hadn't have come here when I did I believe I wouldn't be here now. The staff have been lovely and very good to me giving me a cuddle when I have a down day, the admin lady is a fantastic lady who gives me support when I need it I miss her when she goes home. I appreciate all the help and support I get from all the staff.
10 September 2025
My brother has been at the Serenita Care Home for a couple of years now and throughout that time all of the staff have treated him with kindness and respect, despite the fact that he can be very difficult. The owner and the receptionist are always extremely helpful and supportive, making time for me when I need it, answering questions and supportive when I have found my brother's journey difficult to cope with at times. The food is excellent, the living areas are light and airy and they work really hard to put on a full range of activities for the residents. So, I just wanted to say thank you so much for all you do.
10 September 2025
As I live away from Weston and cannot visit as much as I would like, I am confident that my sister is always well cared for and her needs met. All the staff are very pleasant and keep me informed if she has any issues. Her room is kept clean daily and the communal areas always welcoming. My sister is very happy at Serenita, which is comforting for me. I really appreciate the care and understanding the staff give her and also compassion given to me too.
02 September 2025
The overall service and care provided by this facility is absolutely magnificent, the residents are treated extremely well and I've observed nothing but heartfelt and genuine interactions between the staff and residents. The staff go above and beyond to ensure the highest quality of life while ensuring their safety and wellbeing and I'm extremely pleased with everything I have witnessed so far. Aside from the interactions with the residents, the staff have supported myself and my family in this difficult situation and made the whole situation more manageable. I have nothing but respect for the home and staff and couldn't be more reassured, thank you!
02 September 2025
I visit this care home on a regular basis to visit my brother. The care home is doing an excellent job with him, the staff are all fantastic and caring towards all patients visitors. When I visit the staff are very friendly and caring towards all patients any time of day and night, I have seen for my self the food that is prepared and served and I must say it looks delicious. The care home is always clean and tidy with lots of activities going on
10 March 2025
I can't recommend this home enough!! The manager and his staff are all amazing. They treat my sister with dignity and respect and understand all of her little idiosyncrasies. She's been with Serenita for many many years and is happy and content here. The home is clean and tidy and bedrooms lovely with all facilities they'd need. Staff are very accommodating and their interaction with my sister is encouraging and comforting. We know she's in good hands.
05 March 2025
My sister has been at the Serenita for over 12 years now and I am continually impressed by their knowledge of her needs, the level of care and kindness they show her. The staff are amazing and communication on all aspects of my sisters care is excellent. My sister can be quite challenging but the staff are so patient with her - they deserve medals in my view!
03 March 2025
My time here has been great. The management and staff have been so important in my continuing recovery. Helpful, humorous, and very caring. My room is very comfortable and warm.
10 December 2024
My review was done on the care my son had received in total at Serenita, a Notaro Home, and the meeting for results in relations on 24th October 2024. The manager very usefully gave us the motion beyond the care and future plans, all reassuring. Unfortunately, only a few days later we received 2 letters notifying us of the sale of Notaro House to the Care Group. This could be very unsettling for both residents and relatives. There appears to be no consultation provided by the government, where funds are involved get notified.
13 November 2024
Serenita has provided a safe and caring environment for my husband over the last 10 months. The staff are friendly and helpful and do all they can to assist my husband. There are lots of activities to join in with and they always try to encourage residents to take part in outings and things around the home.
12 November 2024
Very pleased that my brother is here, its likely to have saved his life. I am happy he's joining in the activities and will hopefully make good progress.
18 September 2024
My brother seems very happy here, I regularly ask how he's doing and is he okay living here, always the same answer, he likes the staff and is very comfortable. I visit often and like the fact that the staff are very helpful and friendly, I think it is a good place for my brother to be.
06 September 2024
Great staff, understanding, empathetic and with love in their hearts. Grubs good too!
20 August 2024
My son has settled so well at Serenita. He is cared for by very caring staff who know him on a personal level. He is expected to help with everyday choices, which he enjoys and is good for us to see him so included. The opportunities for activities and days out are brilliant. We always leave with both him and us smiling, knowing that his well-being is important to everyone at Serenita.
28 November 2023
My brother is currently a resident at Serenita Care Home due to alcoholism. They have taken such wonderful care of him and us as a family, keeping us updated on his process, or if we call or email them, they are very quick to respond. My brother has made great strides while being at Serenita due to the programme they have put him on; they are truly kind, caring and professional in everything they do. Cannot recommend Serenita enough. Without them, we can't imagine where my brother would be now, certainly not in a good place. Thank you to the whole team, managers and all the staff; we are truly grateful to you all.
03 October 2023
Staff extremely caring and friendly, but my son does nothing to help himself. He won't go swimming or on twice daily walks, I doubt he reads his daily newspaper or TV book. The staff have an uphill struggle to relieve his apathy.
18 September 2023
I do admire the work all staff put into supporting their residents at Serenita. I am pleased to hear communal furniture is being upgraded and am especially glad new vehicles being bought too. What I would really welcome is more inclusion in care plans, possibly in the activities and progress of my friend! Currently, I hear nothing. Many thanks.
11 September 2023
ARBD service users have significant challenges for many reasons. Despite this, the managers and staff listen to residents and try hard to respond positively to suggestions whenever possible. I would like to especially stress the deep understanding of this complex condition allowing the care to be sensitive, life-saving and kind.