Serenita is located in the seaside resort of Weston-super-Mare and is within walking distance of local shops and other amenities such as Beach Lawns and the seafront with its many attractions. The large communal areas in this exceptionally spacious home contribute to the noticeably relaxed atmosphere.
Serenita is a specialist unit providing medium and long term residential care and rehabilitation for 34 people over 45 years of age who live with the effects of alcohol related problems such as Korsakoff's syndrome. Services are not provided to people who continue to abuse alcohol. Careful assessments of each person admitted to the home are carried out. Carers aim, with the resident's involvement, to put in place a package of care and support that will enable that person to be as independent as possible. Through providing a safe secure and supportive environment they aim to help people achieve personal aspirations and maximise their abilities. Professionals encourage links with a resident's family, often lost when lives are disrupted by alcohol abuse, to be re-established. The extent to which people can recover from alcohol related brain damage is variable, but Serenita always try to go beyond just providing a safe home and put rehabilitation at the forefront of what they try to achieve. Encourage former skills and interests to be regained and provide opportunities for new experiences to enrich the lives of residents.
Group: Notaro Homes Ltd
Person in charge: Tracy Peart (Manager)
Local Authority / Social Services: North Somerset District Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users
Registered Care Categories*: Dementia • Old Age • Substance Misuse
Specialist Care Categories: Alcohol Dependence (past or present) • Drug Dependence (past or present)
Admission Information: 40 Years & over. Ages 21+.
Languages Spoken by Staff (other than English): Polish, Romanian
Single Rooms: 34
Rooms with ensuite WC: 20
Facilities & Services: Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
On street parking no charge.
Latest Care Quality Commission* Report on Serenita: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.5 (maximum of 10) for Serenita is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Serenita in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.551 for Serenita is calculated as follows: ( (41 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 69 Ratings = 4.551
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.941 Points relating to the number of positive Reviews for Serenita is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6.8 Target = 0.441
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Serenita has a Review Score of 8.5 (8.492) from 6 Reviews
Review submitted from a Website Submission by Frank T (Brother of Resident) on Friday 2 March 2018. Relates to March 2018.
Serenita has a special understanding of my brother's particular condition and needs and I know of nowhere that he could receive better care. Staff are friendly and approachable. I have every confidence in Serenita.
How likely would you be to recommend Serenita? Extremely Likely
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Tracy Peart, Manager at Serenita responded to this review on 03 Mar 2018:
Thank you for your kind words, Frank. I shall let my staff know their work is very much valued and appreciated by your family.
Review submitted from a Website Submission by Karen H (Sister of Resident) on Thursday 2 November 2017. Relates to November 2017.
My sister has been in Serenita for 5 years. The manager and her staff do an amazing job. I really can’t fault their kindness to service users and visitors.
How likely would you be to recommend Serenita? Extremely Likely
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Tracy Peart, Home Manager at Serenita responded to this review on 06 Nov 2017:
I will pass your kind thoughts to my staff. Your sister has had many a good time during her stay with us and from everyone at Serenita who has worked tirelessly all year round, may we send your family our most sincere wishes. Thank you for your kindness.
Review submitted from a Postal Card by Jacquie B (Wife of Resident) on Tuesday 27 June 2017. Relates to June 2017.
My husband has been a resident in Serenita for nearly 2 years. He is always well presented, his room is always clean and free from odours. There is always plenty of activities on offer should he wish to partake. Food is always plentiful and I am always offered to join when I visit. Staff are helpful and there is always a senior member of staff available should I wish to discuss any areas of my husband's care.
How likely would you be to recommend Serenita? Extremely Likely
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Tracy Peart, Manager at Serenita responded to this review on 27 Jun 2017:
Thank you for your kind words of encouragement regarding the care we deliver here at Serenita. We welcome all family and friends and I will gladly pass your comments to the whole team. Thank you so much. Kind Regards.
Review submitted from a Postal Card by Lee M (Son of Resident) on Wednesday 11 January 2017. Relates to December 2016.
Me and my family have been made to feel very welcome from the first visit and continue to get better after more visits. My children really enjoy coming to visit their grandad. They enjoy being invited to eat dinner or tea with him. I can see the improvements in him as well, very happy indeed.
How likely would you be to recommend Serenita? Extremely Likely
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Review submitted from a Postal Card by N U (Resident) on Monday 1 February 2016. Relates to January 2016.
I have been living in Serenita Care Home since 27/10/14. I was staying before in a hostel in Bristol. In the year 1st September 2014 I had an epilepsy attack. I have had a pancreas operation. Because hygiene reasons consultants put me here in Serenita Care Home.
It's a right place to stay for alcohol and drug users. Because most of them have had lost their knowledge a very long time ago. In the past Serenita Care Home was running as a motel not a care home. since I am here, there are ongoing repair works in here. Blocked loos and washbasins. There is always a big container for builders on the front. Otherwise it's a heaven for the residents. Not for me.
How likely would you be to recommend Serenita? Likely
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Sharon Warren, PR Manager at Serenita responded to this review on 09 Feb 2016:
Many thanks for your review of Serenita. Feedback is so important to us and I would like to answer some of the points you have raised. Prior to Notaro owning the building it was indeed a hotel, but this was changed when we purchased the building a number of years ago and we've been running it as a care home ever since. Due to the age of the building, unfortunately it does require maintenance, along with our standards of wanting to provide the very best for our residents. We continue to refurbish the home and also the home which is situated next door to Serenita, hence the need for a skip. We are looking into the possibility of moving the skip shortly, as we appreciate it is an eye sore.
Review submitted from a Postal Card by T C (Sister of Resident) on Tuesday 26 January 2016. Relates to December 2015.
I visited my sister at the Serenita in December 2015 and received a very welcome reception as I always do. My sister is extremely happy at the care home and the staff are always attentive, caring and friendly towards her. I cannot rate this place highly enough it is excellent.
How likely would you be to recommend Serenita? Extremely Likely
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Sharon Warren, PR Manager at Serenita responded to this review on 27 Jan 2016:
Many thanks for taking the time to complete a review of Serenita ARBD Home. Feedback is essential and your kind words are always welcomed by our hard working care team, I will ensure that they see your review. It's nice to hear your sister is happy and being well supported within her home.