Serenita

15/19 Clevedon Road, Weston-super-Mare BS23 1DA
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9.8 27 Reviews
  • Serenita, Weston-super-Mare
Serenita in Weston-super-mare is a comforting home for people needing residential care.

Trained caring staff treat residents with dignity and respect while providing high quality care.

There are a wide variety of social activities for residents to enjoy that suit their interests.

Nutritious meals are provided that cater to special dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1501
  • Self-Funded Residential Dementia Care: from £1501

Fees are subjective to a full assessment of need

These prices are only a guideline, please contact Serenita to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Milan Mores (Manager)

Local Authority / Social Services

Admission Criteria

  • N/A
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome to visit

Parking

  • On street parking no charge.

Serenita Reviews (27)

9.8

Serenita has a Review Score of 9.8 (9.781) out of 10, based on 17 reviews in the last 2 years.
Over all time Serenita has 27 reviews.

Overall Experience
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Date Published
  • 27
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  • 17
  • 10
Reviewer Connection to Serenita
  • 8
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  • 1
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Total of 27, showing 1-20
Review from Margaret H (Sister of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been at the Serenita Care Home for a couple of years now and throughout that time all of the staff have treated him with kindness and respect, despite the fact that he can be very difficult. The owner and the receptionist are always extremely helpful and supportive, making time for me
when I need it, answering questions and supportive when I have found my brother's journey difficult to cope with at times. The food is excellent, the living areas are light and airy and they work really hard to put on a full range of activities for the residents. So, I just wanted to say thank you so much for all you do.
Reply from Milan Mores, Registered Manager at Serenita

Thank you so much for your kind words. We understand that your brother's journey has not always been easy, and it means a great deal to know that our team's care and support have made a positive difference for him and for you. Your feedback is truly appreciated and will be shared with all the staff.

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Review from M K (Sister of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As I live away from Weston and cannot visit as much as I would like, I am confident that my sister is always well cared for and her needs met. All the staff are very pleasant and keep me informed if she has any issues. Her room is kept clean daily and the communal areas always welcoming. My sister
is very happy at Serenita, which is comforting for me. I really appreciate the care and understanding the staff give her and also compassion given to me too.
Reply from Milan Mores, Registered Manager at Serenita

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your sister feels happy and well cared for at Serenita. Our team always strives to create a welcoming, safe, and supportive environment for both residents and their families, so it is wonderful to know this is being felt. We will make sure your feedback is shared with the staff, as it means a great deal to them. Please do not hesitate to reach out if you ever need any further support or updates-we are always here for you and your sister.

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Review from T M (Son of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall service and care provided by this facility is absolutely magnificent, the residents are treated extremely well and I've observed nothing but heartfelt and genuine interactions between the staff and residents. The staff go above and beyond to ensure the highest quality of life while ensuring
their safety and wellbeing and I'm extremely pleased with everything I have witnessed so far. Aside from the interactions with the residents, the staff have supported myself and my family in this difficult situation and made the whole situation more manageable. I have nothing but respect for the home and staff and couldn't be more reassured, thank you!
Reply from Milan Mores, Registered Manager at Serenita

Dear T M, Thank you very much for your thoughtful feedback. We are delighted to hear that you have observed such positive interactions between our staff and residents, and that you feel reassured by the care and support provided. Our team is dedicated to ensuring the highest standards of safety, dignity, and wellbeing for all our residents, while also supporting families during what can be a difficult time. Your kind words mean a great deal to us and serve as encouragement to continue delivering the best possible care.Serenita Team

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Review from Stephanie W (Sister of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit this care home on a regular basis to visit my brother. The care home is doing an excellent job with him, the staff are all fantastic and caring towards all patients visitors. When I visit the staff are very friendly and caring towards all patients any time of day and night, I have seen for my
self the food that is prepared and served and I must say it looks delicious. The care home is always clean and tidy with lots of activities going on
Reply from Milan Mores, Registered Manager at Serenita

Dear Stephanie Thank you very much for your feedback. We are very pleased to hear that you are satisfied with the care and support provided for your brother. As a team, we remain committed to continually improving and ensuring the highest standards of care for all our residents. We greatly value your feedback, both as a compliment and as source of suggestion for further improvement. Thank you once again for taking the time to share your experience. Kind RegardsSerenita Team

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Review from Samantha W (Sister of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend this home enough!! The manager and his staff are all amazing. They treat my sister with dignity and respect and understand all of her little idiosyncrasies. She's been with Serenita for many many years and is happy and content here. The home is clean and tidy and bedrooms lovely with
all facilities they'd need. Staff are very accommodating and their interaction with my sister is encouraging and comforting. We know she's in good hands.
Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your wonderful review. We are truly grateful for your kind words and are delighted to hear that your sister feels happy and content at Serenita ARBD Care Home. Our team is dedicated to providing compassionate support and it is lovely to know that their efforts make such a positive difference. We take great pride in maintaining a clean, comfortable, and welcoming environment, and we're so pleased that this has been your experience. Thank you again for writing this review. I will pass your kind words on to the team at Serenita who will be delighted to read them. Kind regards.

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Review from Tina C (Sister of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at the Serenita for over 12 years now and I am continually impressed by their knowledge of her needs, the level of care and kindness they show her. The staff are amazing and communication on all aspects of my sisters care is excellent. My sister can be quite challenging but the staff
are so patient with her - they deserve medals in my view!
Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for taking the time to share your experience of our Serenita ARBD Care Home. It is wonderful to hear that your sister has been so well supported over the past 12 years and that you continue to be impressed by the team's dedication, knowledge, and kindness. We understand that every resident has unique needs, and it's lovely to know that our staff's patience and commitment have made a difference in your sister's care. We really appreciate your kind words, I will be sure to pass them on to the team at Serenita. Thank you again for taking the time to write this review. Kind regards.

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Review from A S (Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My time here has been great. The management and staff have been so important in my continuing recovery. Helpful, humorous, and very caring. My room is very comfortable and warm.
Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your kind words. We're delighted to hear that your experience at Serenita ARBD Care Home has been so positive. Our team takes great pride in providing a supportive, caring, and comfortable environment to aid in recovery. It's wonderful to know that you've found the staff helpful and welcoming and that your room has been a cosy space for you. I will pass your lovely review on to Milan and the team - I am sure they'll be delighted to read it. Kind regards, Pip

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Review from Colleen R (Mother of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has been at Serenita for 5+ years. He has a loving caring supported environment to live in. Manager and staff treat him like family. His daily support and care needs are met. He is happy and I can go home knowing he is safe. This home has been a lifesaver for both of us.
Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your thoughtful review and for entrusting Serenita with your son's care over the past 5+ years. We are truly honoured to be part of his life and to provide a nurturing environment where he feels supported. It means the world to us to hear that you have peace of mind knowing he is safe and happy. Our team works hard every day to create a welcoming atmosphere, and it's incredibly rewarding to know that our efforts are making a meaningful difference for both of you. Thank you again for your kind words. I will be sure to share your review with the Manager and staff, they'll be so pleased to read it. Kind regards.

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Review from Ernest G (Father of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review was done on the care my son had received in total at Serenita, a Notaro Home, and the meeting for results in relations on 24th October 2024. The manager very usefully gave us the motion beyond the care and future plans, all reassuring. Unfortunately, only a few days later we received 2 letters
notifying us of the sale of Notaro House to the Care Group. This could be very unsettling for both residents and relatives. There appears to be no consultation provided by the government, where funds are involved get notified.
Reply from Pip Harris, Marketing Manager at Serenita

Thank you for sharing your feedback and for highlighting your experience regarding your son's care at Serenita. We value your thoughts and are committed to addressing any concerns during this transition period. We understand and appreciate the uncertainty that can come with the news of an acquisition and please rest assured that there are no changes to the care or support provision for your son and the dedicated staff team will continue to provide the same high standard of care. The team will keep you updated on any developments to reassure you and other families during this time. Thank you again for taking the time to write this review. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to reach out. Kind regards.

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Review from Penny S (Wife of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Serenita has provided a safe and caring environment for my husband over the last 10 months. The staff are friendly and helpful and do all they can to assist my husband.
There are lots of activities to join in with and they always try to encourage residents to take part in outings and things around
the home.
Reply from Pip Harris, Marketing Manager at Serenita

Thank you for sharing this review about your experience with Serenita ARBD. It's wonderful to hear that your husband has found a safe and caring environment here, and we're so glad that our staff's dedication and support have made a positive impact. Encouraging residents to engage in activities and outings is a key part of our support work, and we're delighted that he's been able to take part. Thank you again for taking the time to write this review, I will pass it on to the team at Serenita. Kind regards

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Review from S B (Brother of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased that my brother is here, its likely to have saved his life. I am happy he's joining in the activities and will hopefully make good progress.
Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your kind words and for trusting Serenita ARBD with your brother's recovery. We're so glad to hear that he's benefiting from his time here and participating in activities. Supporting him on his journey is our top priority, and it means a lot to know that the teams' efforts are making a difference. Thank you for taking the time to write this review. Kind regards.

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Review from Adam P (Brother of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother seems very happy here, I regularly ask how he's doing and is he okay living here, always the same answer, he likes the staff and is very comfortable.
I visit often and like the fact that the staff are very helpful and friendly, I think it is a good place for my brother to be.
Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for taking the time to write this lovely review of our Serenita ARBD Care Home. It is lovely to hear that you are happy with the care and support your brother is receiving at Serenita and that you've always found our staff to be helpful and friendly. I will pass your kind words on to the team at Serenita. Kind regards, Pip.

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Review from David P (Respite Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff, understanding, empathetic and with love in their hearts. Grubs good too!
Reply from Milan Mores, Registered Manager at Serenita

Dear David, thank you for your review and kind words, we do very much appreciate any feedback about our home and the work we do. It was our great pleasure to be part of your life change. We wish you all the best in the future. Thank you again.

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Review from T P (Father of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has settled so well at Serenita. He is cared for by very caring staff who know him on a personal level. He is expected to help with everyday choices, which he enjoys and is good for us to see him so included. The opportunities for activities and days out are brilliant. We always leave with both
him and us smiling, knowing that his well-being is important to everyone at Serenita.
Reply from Milan Mores, Registered Manager at Serenita

Thank you very much for your lovely comments about our service. It is our best satisfaction when we hear from our clients and their relatives how good the service and support we provide is at Serenita. Thank you again.

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Review from Louise H (Sister of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is currently a resident at Serenita Care Home due to alcoholism. They have taken such wonderful care of him and us as a family, keeping us updated on his process, or if we call or email them, they are very quick to respond. My brother has made great strides while being at Serenita due to
the programme they have put him on; they are truly kind, caring and professional in everything they do. Cannot recommend Serenita enough. Without them, we can't imagine where my brother would be now, certainly not in a good place.
Thank you to the whole team, managers and all the staff; we are truly grateful to you all.
Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for taking the time to write this lovely review of our Serenita ARBD Care Home. It is wonderful to hear that your brother has made great strides whilst being at Serenita, and we are so proud to be part of his recovery journey. I will pass on your feedback to the staff team, who will be touched to read your kind words. Many thanks, Pip

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Review from Patricia V (Mother of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff extremely caring and friendly, but my son does nothing to help himself. He won't go swimming or on twice daily walks, I doubt he reads his daily newspaper or TV book. The staff have an uphill struggle to relieve his apathy.
Reply from Pip Harris, Marketing Manager at Serenita

Thank you for taking the time to write this review. We really appreciate your feedback and it is good to know you have found the staff caring and friendly, I will pass your feedback on to the team. Kind regards.

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Review from Sarah M (Friend of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I do admire the work all staff put into supporting their residents at Serenita. I am pleased to hear communal furniture is being upgraded and am especially glad new vehicles being bought too. What I would really welcome is more inclusion in care plans, possibly in the activities and progress of my friend!
Currently, I hear nothing. Many thanks.
Reply from Caroline Walton, Quality & Compliance Manager at Serenita

Thank you for your feedback on Serenita. Please also relay your thoughts to the manager.

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Review from P S (Husband of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
ARBD service users have significant challenges for many reasons. Despite this, the managers and staff listen to residents and try hard to respond positively to suggestions whenever possible. I would like to especially stress the deep understanding of this complex condition allowing the care to be sensitive,
life-saving and kind.
Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for taking the time to write this considerate review about our Serenita ARBD care home. I will pass on your feedback to the manager and staff team who will be delighted to read it. Kind regards.

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Review from J D (Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful.
Surroundings very good.
Spacious room with loo and suit.
Plenty of food.
Reply from Milan Mores, Registered Manager at Serenita

Dear Jason, thank you very much for your kind comments. We were glad to help. Take care.

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Review from Florence W (Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living at the Serenita was like living in a hotel. My mother took me to America, and we stayed at a hotel, Serenita was just as welcoming, clean, friendly and I enjoyed my time there. I wrote to Boris Johnson about my experience here.
Reply from Pip Harris, Marketing and Communications Manager at Serenita

Dear Florence, thank you for your lovely words about your time at Serenita. It's so wonderful to hear, and the staff will be uplifted by your kind comments.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Serenita is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for Serenita is calculated as follows: ( (159 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 196 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Serenita is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Milan

Milan Mores

Job Title: Care Home Manager Joined: 2006

In 1999, in Slovakia, Milan started work as a therapist in a re-socialisation centre for people living with alcohol, drug and gambling addictions and got involved with delivering prevention programmes for young people, based around their addictions.


Milan then moved to the UK in 2006 and joined Notaro Care Homes as a deputy manager at Serenita; progressing to the registered manager in 2008.
Milan possesses a wealth of knowledge, experience and determination to ensure the residents of Serenita receive the very best care and support and continue successfully along their enablement programme and recovery journey.


Outside of work, he enjoys spending time with his family and friends.


Please feel free to contact Milan

Frequently Asked Questions about Serenita

What types of Care is Serenita registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Serenita have?

There are 34 Single Rooms.

What are the Facilities & Services at Serenita?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Serenita to the centre of Weston-super-Mare?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Serenita to verify any information. View our terms and conditions. Serenita has an Enhanced Service - more info.