What types of Care is Serenita registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Serenita?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Serenita to the centre of Weston-super-Mare?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Serenita care home, 15/19 Clevedon Road, Weston-super-Mare, North Somerset BS23 1DA

Review from Elizabeth S (Sister of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Our brother has received excellent care and support since going into Serenita in Weston-super-Mare. he is happy in his surroundings and has good rapport wtih staff and other clients. As a family we are pleased with his progression from being extremely poorly to his functioning level now. Nothing but

praise for Serenita. Knowing that he is safe and happy gives us great peace of mind.

Reply from Milan Mores, Registered Manager at SerenitaDera Elizabeth. Thank you so much for taking the time to share your kind feedback. We are truly pleased to hear that your brother is happy, feels supported, and has built positive relationships within Serenita. It means a great deal to our team to know that his progress has been meaningful and that this has brought your family peace of mind. Supporting individuals to feel safe, valued, and able to thrive is at the heart of what we do, and your words are greatly appreciated by everyone here. Thank you again for your trust and recommendation.

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Review from Sarah B (Sister of Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

If it was not for this home, then my sister would of been dead in a gutter. She's been here a year and what a difference, my sister is back.
The staff are welcoming, friendly, and they have helped my sister get back on her feet and start thinking about her future.
This home has truly helped, not

just my sister, but everyone that lives there.
Thank you from my sisters family.

Reply from Milan Mores, Registered Manager at SerenitaDear Sarah
Thank you very much for taking the time to share your feedback about Serenita. Your words mean a great deal to us.
We are truly pleased to hear about the positive impact the home and our staff have had on your sister's life. Supporting people to feel safe, valued, and able to move forward with confidence is central to our approach, and it is incredibly rewarding to know this has made such a difference to your family.
Your comments will be shared with the whole team, who will be encouraged to know their care, warmth, and commitment are so clearly recognised. Thank you again for your kind words and trust in our service.

Kind Regards

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Review from Trevor P (Father of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Another year of excellent care of my son. He's always happy so we are too. Lovely staff and we feel welcomed. My son is encouraged to join all activities and enjoys them.
Thank you all at Serenita once again!

Reply from Milan Mores, Registered Manager at SerenitaThank you very much, Trevor, for your kind words and for taking the time to share your feedback. We are delighted to hear that your son continues to be happy and settled at Serenita. It means a great deal to us that you feel welcomed and supported, and that our team's efforts have had such a positive impact.
We're especially pleased that your son enjoys getting involved in the activities-we work hard to make sure there is always something engaging and meaningful for everyone.
Thank you again for your ongoing trust and support. We look forward to continuing to provide the highest standard of care for your son in the year ahead.

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Review from Adam F (Resident) published on 24 November 2025 Submitted via Postal Card • Report

Overall Experience

I have had a warm and welcoming experience at Serenita, all the staff are warm, welcoming and friendly. The rooms are spotless and the food is second to none, any issues are dealt with promptly. Happy man. A small stall in the bedroom under the sideboard would be handy.

Reply from Milan Mores, Registered Manager at SerenitaThank you, Adam, for your lovely feedback. We're very pleased to hear you feel welcomed and well supported at Serenita, and that you're happy with the rooms, food, and overall experience.

Thank you also for your helpful suggestion about adding a small stall under the sideboard - we will look into this.

If you need anything, please just let us know.

Warm regards

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Review from Paul B (Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

Since I have had my eyes opened of how alcohol affects people and I am grateful for the opportunity to restart my life with brighter horizons in the future. Looking forward, I hope to do more work within the working of the home, and hope for a brighter future.

Reply from Milan Mores, Registered Manager at SerenitaDear Paul,
Thank you so much for your kind and thoughtful review. We are delighted to hear that you feel supported and that your experience at Serenita has had a positive impact on your journey. Its inspiring to see your motivation to move forward and embrace new opportunities.
Our team is incredibly proud of the progress youve made and were pleased that you feel valued and cared for. We look forward to continuing to support you as you work toward your goals and brighter future.
Warm regards,

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Review from Tina R (Mother of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

My son Elliott has been at Serenita for several years. The staff are amazing and tend to all his needs. Milan runs a friendly caring home and we are so lucky to have him. They are all Elliott's second family, I can sleep at night knowing how much he is cared for. Jane is also there when I need a chat

and has helped me through so much. Thank you all.

Reply from Milan Mores, Registered Manager at SerenitaThank you, Tina, for taking the time to share such kind words. We truly appreciate your feedback and are so glad to hear that Elliott has had a positive experience at Serenita over the years. It's wonderful to know that you feel supported and reassured by the care he receives. Our team is dedicated to providing a safe, nurturing, and homely environment for every resident, and your comments mean a great deal to all of us. Thank you again for your continued trust in our care.Kind Regards

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Review from Georgia O (Sister of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

My brother is happy and looked after by all the staff. They are all extremely caring. My mum has been able to live a near as much normal life knowing Elliott is safe with no worries, as he is safe.

Reply from Milan Mores, Registered Manager at SerenitaThank you, Georgia, for your lovely feedback. We are so pleased to hear that Elliott is happy and feels safe with us at Serenita. Our team takes great pride in providing compassionate, person-centred care, and it means a lot to know this is reflected in your experience. We're delighted that Elliott has been able to enjoy such a good quality of life here. Your kind words will be shared with all the staff - they'll be thrilled to know their efforts make such a positive difference.Kind Regards

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Review from P D (Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

I have been at Serenita for nearly a year now and if I hadn't have come here when I did I believe I wouldn't be here now. The staff have been lovely and very good to me giving me a cuddle when I have a down day, the admin lady is a fantastic lady who gives me support when I need it I miss her when she

goes home. I appreciate all the help and support I get from all the staff.

Reply from Milan Mores, Registered Manager at SerenitaDear Paula Thank you very much for your review and lovely feedback on our service. We are very pleased to hear that you are feeling supported and enjoying time in our home. Thank you again.

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Review from Margaret H (Sister of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

My brother has been at the Serenita Care Home for a couple of years now and throughout that time all of the staff have treated him with kindness and respect, despite the fact that he can be very difficult. The owner and the receptionist are always extremely helpful and supportive, making time for me

when I need it, answering questions and supportive when I have found my brother's journey difficult to cope with at times. The food is excellent, the living areas are light and airy and they work really hard to put on a full range of activities for the residents. So, I just wanted to say thank you so much for all you do.

Reply from Milan Mores, Registered Manager at SerenitaThank you so much for your kind words. We understand that your brother's journey has not always been easy, and it means a great deal to know that our team's care and support have made a positive difference for him and for you. Your feedback is truly appreciated and will be shared with all the staff.

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Review from M K (Sister of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

As I live away from Weston and cannot visit as much as I would like, I am confident that my sister is always well cared for and her needs met. All the staff are very pleasant and keep me informed if she has any issues. Her room is kept clean daily and the communal areas always welcoming. My sister

is very happy at Serenita, which is comforting for me. I really appreciate the care and understanding the staff give her and also compassion given to me too.

Reply from Milan Mores, Registered Manager at SerenitaThank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your sister feels happy and well cared for at Serenita. Our team always strives to create a welcoming, safe, and supportive environment for both residents and their families, so it is wonderful to know this is being felt. We will make sure your feedback is shared with the staff, as it means a great deal to them. Please do not hesitate to reach out if you ever need any further support or updates-we are always here for you and your sister.

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Review from T M (Son of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

The overall service and care provided by this facility is absolutely magnificent, the residents are treated extremely well and I've observed nothing but heartfelt and genuine interactions between the staff and residents. The staff go above and beyond to ensure the highest quality of life while ensuring

their safety and wellbeing and I'm extremely pleased with everything I have witnessed so far. Aside from the interactions with the residents, the staff have supported myself and my family in this difficult situation and made the whole situation more manageable. I have nothing but respect for the home and staff and couldn't be more reassured, thank you!

Reply from Milan Mores, Registered Manager at SerenitaDear T M, Thank you very much for your thoughtful feedback. We are delighted to hear that you have observed such positive interactions between our staff and residents, and that you feel reassured by the care and support provided. Our team is dedicated to ensuring the highest standards of safety, dignity, and wellbeing for all our residents, while also supporting families during what can be a difficult time. Your kind words mean a great deal to us and serve as encouragement to continue delivering the best possible care.Serenita Team

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Review from Stephanie W (Sister of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

I visit this care home on a regular basis to visit my brother. The care home is doing an excellent job with him, the staff are all fantastic and caring towards all patients visitors. When I visit the staff are very friendly and caring towards all patients any time of day and night, I have seen for my

self the food that is prepared and served and I must say it looks delicious. The care home is always clean and tidy with lots of activities going on

Reply from Milan Mores, Registered Manager at SerenitaDear Stephanie Thank you very much for your feedback. We are very pleased to hear that you are satisfied with the care and support provided for your brother. As a team, we remain committed to continually improving and ensuring the highest standards of care for all our residents. We greatly value your feedback, both as a compliment and as source of suggestion for further improvement. Thank you once again for taking the time to share your experience. Kind RegardsSerenita Team

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Review from Samantha W (Sister of Resident) published on 10 March 2025 Submitted via Website • Report

Overall Experience

I can't recommend this home enough!! The manager and his staff are all amazing. They treat my sister with dignity and respect and understand all of her little idiosyncrasies. She's been with Serenita for many many years and is happy and content here. The home is clean and tidy and bedrooms lovely with

all facilities they'd need. Staff are very accommodating and their interaction with my sister is encouraging and comforting. We know she's in good hands.

Reply from Pip Harris, Marketing Manager at SerenitaThank you so much for your wonderful review. We are truly grateful for your kind words and are delighted to hear that your sister feels happy and content at Serenita ARBD Care Home. Our team is dedicated to providing compassionate support and it is lovely to know that their efforts make such a positive difference. We take great pride in maintaining a clean, comfortable, and welcoming environment, and we're so pleased that this has been your experience. Thank you again for writing this review. I will pass your kind words on to the team at Serenita who will be delighted to read them. Kind regards.

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Review from Tina C (Sister of Resident) published on 5 March 2025 Submitted via Website • Report

Overall Experience

My sister has been at the Serenita for over 12 years now and I am continually impressed by their knowledge of her needs, the level of care and kindness they show her. The staff are amazing and communication on all aspects of my sisters care is excellent. My sister can be quite challenging but the staff

are so patient with her - they deserve medals in my view!

Reply from Pip Harris, Marketing Manager at SerenitaThank you so much for taking the time to share your experience of our Serenita ARBD Care Home. It is wonderful to hear that your sister has been so well supported over the past 12 years and that you continue to be impressed by the team's dedication, knowledge, and kindness. We understand that every resident has unique needs, and it's lovely to know that our staff's patience and commitment have made a difference in your sister's care. We really appreciate your kind words, I will be sure to pass them on to the team at Serenita. Thank you again for taking the time to write this review. Kind regards.

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Review from A S (Resident) published on 3 March 2025 Submitted via Postal Card • Report

Overall Experience

My time here has been great. The management and staff have been so important in my continuing recovery. Helpful, humorous, and very caring. My room is very comfortable and warm.

Reply from Pip Harris, Marketing Manager at SerenitaThank you so much for your kind words. We're delighted to hear that your experience at Serenita ARBD Care Home has been so positive. Our team takes great pride in providing a supportive, caring, and comfortable environment to aid in recovery. It's wonderful to know that you've found the staff helpful and welcoming and that your room has been a cosy space for you. I will pass your lovely review on to Milan and the team - I am sure they'll be delighted to read it. Kind regards, Pip

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Review from Ernest G (Father of Resident) published on 10 December 2024 Submitted via Postal Card • Report

Overall Experience

My review was done on the care my son had received in total at Serenita, a Notaro Home, and the meeting for results in relations on 24th October 2024. The manager very usefully gave us the motion beyond the care and future plans, all reassuring. Unfortunately, only a few days later we received 2 letters

notifying us of the sale of Notaro House to the Care Group. This could be very unsettling for both residents and relatives. There appears to be no consultation provided by the government, where funds are involved get notified.

Reply from Pip Harris, Marketing Manager at SerenitaThank you for sharing your feedback and for highlighting your experience regarding your son's care at Serenita. We value your thoughts and are committed to addressing any concerns during this transition period. We understand and appreciate the uncertainty that can come with the news of an acquisition and please rest assured that there are no changes to the care or support provision for your son and the dedicated staff team will continue to provide the same high standard of care. The team will keep you updated on any developments to reassure you and other families during this time. Thank you again for taking the time to write this review. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to reach out. Kind regards.

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Review from Penny S (Wife of Resident) published on 13 November 2024 Submitted via Postal Card • Report

Overall Experience

Serenita has provided a safe and caring environment for my husband over the last 10 months. The staff are friendly and helpful and do all they can to assist my husband.
There are lots of activities to join in with and they always try to encourage residents to take part in outings and things around

the home.

Reply from Pip Harris, Marketing Manager at SerenitaThank you for sharing this review about your experience with Serenita ARBD. It's wonderful to hear that your husband has found a safe and caring environment here, and we're so glad that our staff's dedication and support have made a positive impact. Encouraging residents to engage in activities and outings is a key part of our support work, and we're delighted that he's been able to take part. Thank you again for taking the time to write this review, I will pass it on to the team at Serenita. Kind regards

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Review from S B (Brother of Resident) published on 12 November 2024 Submitted via Postal Card • Report

Overall Experience

Very pleased that my brother is here, its likely to have saved his life. I am happy he's joining in the activities and will hopefully make good progress.

Reply from Pip Harris, Marketing Manager at SerenitaThank you so much for your kind words and for trusting Serenita ARBD with your brother's recovery. We're so glad to hear that he's benefiting from his time here and participating in activities. Supporting him on his journey is our top priority, and it means a lot to know that the teams' efforts are making a difference. Thank you for taking the time to write this review. Kind regards.

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Review from Adam P (Brother of Resident) published on 18 September 2024 Submitted via Postal Card • Report

Overall Experience

My brother seems very happy here, I regularly ask how he's doing and is he okay living here, always the same answer, he likes the staff and is very comfortable.
I visit often and like the fact that the staff are very helpful and friendly, I think it is a good place for my brother to be.

Reply from Pip Harris, Marketing Manager at SerenitaThank you so much for taking the time to write this lovely review of our Serenita ARBD Care Home. It is lovely to hear that you are happy with the care and support your brother is receiving at Serenita and that you've always found our staff to be helpful and friendly. I will pass your kind words on to the team at Serenita. Kind regards, Pip.

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Review from David P (Respite Resident) published on 6 September 2024 Submitted via Postal Card • Report

Overall Experience

Great staff, understanding, empathetic and with love in their hearts. Grubs good too!

Reply from Milan Mores, Registered Manager at SerenitaDear David, thank you for your review and kind words, we do very much appreciate any feedback about our home and the work we do. It was our great pleasure to be part of your life change. We wish you all the best in the future. Thank you again.