Serenita

15/19 Clevedon Road, Weston-super-Mare BS23 1DA
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9.9 29 Reviews
  • Serenita, Weston-super-Mare
Serenita in Weston-super-mare is a comforting home for people needing residential care.

Trained caring staff treat residents with dignity and respect while providing high quality care.

There are a wide variety of social activities for residents to enjoy that suit their interests.

Nutritious meals are provided that cater to special dietary requirements.
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Care Provided by Serenita

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1501
  • Self-Funded Residential Dementia Care: from £1501

Fees are subjective to a full assessment of need

These prices are only a guideline, please contact Serenita to find out the exact price for your requirements.

Contact Serenita to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Serenita to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Milan Mores (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome to visit

Parking

  • On street parking no charge.

Serenita Reviews (29)

9.9

Serenita has a Review Score of 9.9 (9.859) out of 10, based on 17 reviews in the last 2 years.
Over all time Serenita has 29 reviews.

Overall Experience
  • 24
  • 5
  • 0
  • 0
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Date Published
  • 29
  • 7
  • 13
  • 17
  • 12
Reviewer Connection to Serenita
  • 9
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 29, showing 21-29
Review from J D (Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful.
Surroundings very good.
Spacious room with loo and suit.
Plenty of food.
Reply from Milan Mores, Registered Manager at Serenita
Dear Jason, thank you very much for your kind comments. We were glad to help. Take care.
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Review from Florence W (Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living at the Serenita was like living in a hotel. My mother took me to America, and we stayed at a hotel, Serenita was just as welcoming, clean, friendly and I enjoyed my time there. I wrote to Boris Johnson about my experience here.
Reply from Pip Harris, Marketing and Communications Manager at Serenita
Dear Florence, thank you for your lovely words about your time at Serenita. It's so wonderful to hear, and the staff will be uplifted by your kind comments.
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Review from Kelly J (Daughter of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Serenita has cared for my dad for 6 years. During that time they have provided a safe, comfortable environment for him to live. His needs are met with compassion and understanding. The staff do their utmost to keep me informed and have done amazing during the pandemic. They've kept my dad and the other
residents safe and well cared for. I am truly grateful to them.
Reply from Immacolata Jacobs, Media Marketing at Serenita
We really appreciate you completing this wonderful review. It is lovely to read your positive comments on the care and support received by your dad. Our staff take great care and respect when…read more
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Review from Frank T (Brother of Resident) published on 17 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Serenita has a special understanding of my brother's particular condition and needs and I know of nowhere that he could receive better care. Staff are friendly and approachable. I have every confidence in Serenita.
Reply from Tracy Peart, Manager at Serenita
Thank you for your kind words, Frank. I shall let my staff know their work is very much valued and appreciated by your family.
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Review from Karen H (Sister of Resident) published on 6 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in Serenita for 5 years. The manager and her staff do an amazing job. I really can’t fault their kindness to service users and visitors.
Reply from Tracy Peart, Home Manager at Serenita
I will pass your kind thoughts to my staff. Your sister has had many a good time during her stay with us and from everyone at Serenita who has worked tirelessly all year round, may we send your family…read more
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Review from Jacquie B (Wife of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in Serenita for nearly 2 years. He is always well presented, his room is always clean and free from odours. There is always plenty of activities on offer should he wish to partake. Food is always plentiful and I am always offered to join when I visit. Staff are helpful
and there is always a senior member of staff available should I wish to discuss any areas of my husband's care.
Reply from Tracy Peart, Manager at Serenita
Thank you for your kind words of encouragement regarding the care we deliver here at Serenita. We welcome all family and friends and I will gladly pass your comments to the whole team. Thank you so…read more
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Review from Lee M (Son of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Me and my family have been made to feel very welcome from the first visit and continue to get better after more visits. My children really enjoy coming to visit their grandad. They enjoy being invited to eat dinner or tea with him. I can see the improvements in him as well, very happy indeed.
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Review from N U (Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been living in Serenita Care Home since 27/10/14. I was staying before in a hostel in Bristol. In the year 1st September 2014 I had an epilepsy attack. I have had a pancreas operation. Because hygiene reasons consultants put me here in Serenita Care Home.
It's a right place to stay for alcohol
and drug users. Because most of them have had lost their knowledge a very long time ago. In the past Serenita Care Home was running as a motel not a care home. since I am here, there are ongoing repair works in here. Blocked loos and washbasins. There is always a big container for builders on the front. Otherwise it's a heaven for the residents. Not for me.
Reply from Sharon Warren, PR Manager at Serenita
Many thanks for your review of Serenita. Feedback is so important to us and I would like to answer some of the points you have raised. Prior to Notaro owning the building it was indeed a hotel, but…read more
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Review from T C (Sister of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my sister at the Serenita in December 2015 and received a very welcome reception as I always do. My sister is extremely happy at the care home and the staff are always attentive, caring and friendly towards her. I cannot rate this place highly enough it is excellent.
Reply from Sharon Warren, PR Manager at Serenita
Many thanks for taking the time to complete a review of Serenita ARBD Home. Feedback is essential and your kind words are always welcomed by our hard working care team, I will ensure that they see…read more
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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Serenita is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.859 for Serenita is calculated as follows: ( (174 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 198 Ratings = 4.859
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Serenita is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Milan

Milan Mores

Job Title: Care Home Manager Joined: 2006

In 1999, in Slovakia, Milan started work as a therapist in a re-socialisation centre for people living with alcohol, drug and gambling addictions and got involved with delivering prevention programmes for young people, based around their addictions.


Milan then moved to the UK in 2006 and joined Notaro Care Homes as a deputy manager at Serenita; progressing to the registered manager in 2008.
Milan possesses a wealth of knowledge, experience and determination to ensure the residents of Serenita receive the very best care and support and continue successfully along their enablement programme and recovery journey.


Outside of work, he enjoys spending time with his family and friends.


Please feel free to contact Milan

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