Serenita

15/19 Clevedon Road, Weston-super-Mare BS23 1DA
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9.8 33 Reviews
  • Serenita, Weston-super-Mare
Serenita in Weston-super-mare is a comforting home for people needing residential care.

Trained caring staff treat residents with dignity and respect while providing high quality care.

There are a wide variety of social activities for residents to enjoy that suit their interests.

Nutritious meals are provided that cater to special dietary requirements.
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Care Provided by Serenita

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1501
  • Self-Funded Residential Dementia Care: from £1501

Fees are subjective to a full assessment of need

These prices are only a guideline, please contact Serenita to find out the exact price for your requirements.

Contact Serenita to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Serenita to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Milan Mores (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome to visit

Parking

  • On street parking no charge.

Serenita Reviews (33)

9.8

Serenita has a Review Score of 9.8 (9.827) out of 10, based on 20 reviews in the last 2 years.
Over all time Serenita has 33 reviews.

Overall Experience
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Date Published
  • 33
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Reviewer Connection to Serenita
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  • 1
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Total of 33, showing 21-33
Review from Louise H (Sister of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is currently a resident at Serenita Care Home due to alcoholism. They have taken such wonderful care of him and us as a family, keeping us updated on his process, or if we call or email them, they are very quick to respond. My brother has made great strides while being at Serenita due to
the programme they have put him on; they are truly kind, caring and professional in everything they do. Cannot recommend Serenita enough. Without them, we can't imagine where my brother would be now, certainly not in a good place.
Thank you to the whole team, managers and all the staff; we are truly grateful to you all.
Reply from Pip Harris, Marketing Manager at SerenitaThank you so much for taking the time to write this lovely review of our Serenita ARBD Care Home. It is wonderful to hear that your brother has made great strides whilst being at Serenita, and we are so proud to be part of his recovery journey. I will pass on your feedback to the staff team, who will be touched to read your kind words. Many thanks, Pip
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Review from Patricia V (Mother of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff extremely caring and friendly, but my son does nothing to help himself. He won't go swimming or on twice daily walks, I doubt he reads his daily newspaper or TV book. The staff have an uphill struggle to relieve his apathy.
Reply from Pip Harris, Marketing Manager at SerenitaThank you for taking the time to write this review. We really appreciate your feedback and it is good to know you have found the staff caring and friendly, I will pass your feedback on to the team. Kind regards.
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Review from Sarah M (Friend of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I do admire the work all staff put into supporting their residents at Serenita. I am pleased to hear communal furniture is being upgraded and am especially glad new vehicles being bought too. What I would really welcome is more inclusion in care plans, possibly in the activities and progress of my friend!
Currently, I hear nothing. Many thanks.
Reply from Caroline Walton, Quality & Compliance Manager at SerenitaThank you for your feedback on Serenita. Please also relay your thoughts to the manager.
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Review from P S (Husband of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
ARBD service users have significant challenges for many reasons. Despite this, the managers and staff listen to residents and try hard to respond positively to suggestions whenever possible. I would like to especially stress the deep understanding of this complex condition allowing the care to be sensitive,
life-saving and kind.
Reply from Pip Harris, Marketing Manager at SerenitaThank you so much for taking the time to write this considerate review about our Serenita ARBD care home. I will pass on your feedback to the manager and staff team who will be delighted to read it. Kind regards.
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Review from J D (Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful.
Surroundings very good.
Spacious room with loo and suit.
Plenty of food.
Reply from Milan Mores, Registered Manager at SerenitaDear Jason, thank you very much for your kind comments. We were glad to help. Take care.
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Review from Florence W (Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living at the Serenita was like living in a hotel. My mother took me to America, and we stayed at a hotel, Serenita was just as welcoming, clean, friendly and I enjoyed my time there. I wrote to Boris Johnson about my experience here.
Reply from Pip Harris, Marketing and Communications Manager at SerenitaDear Florence, thank you for your lovely words about your time at Serenita. It's so wonderful to hear, and the staff will be uplifted by your kind comments.
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Review from Kelly J (Daughter of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Serenita has cared for my dad for 6 years. During that time they have provided a safe, comfortable environment for him to live. His needs are met with compassion and understanding. The staff do their utmost to keep me informed and have done amazing during the pandemic. They've kept my dad and the other
residents safe and well cared for. I am truly grateful to them.
Reply from Immacolata Jacobs, Media Marketing at SerenitaWe really appreciate you completing this wonderful review. It is lovely to read your positive comments on the care and support received by your dad. Our staff take great care and respect when providing support for all our residents and their loved ones. And we are particularly proud of the incredible work they do each and every day while we work through COVID-19.
I will personally ensure all the team at Serenita are aware of your positive feedback.
Kindest Regards
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Review from Frank T (Brother of Resident) published on 17 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Serenita has a special understanding of my brother's particular condition and needs and I know of nowhere that he could receive better care. Staff are friendly and approachable. I have every confidence in Serenita.
Reply from Tracy Peart, Manager at SerenitaThank you for your kind words, Frank. I shall let my staff know their work is very much valued and appreciated by your family.
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Review from Karen H (Sister of Resident) published on 6 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in Serenita for 5 years. The manager and her staff do an amazing job. I really can’t fault their kindness to service users and visitors.
Reply from Tracy Peart, Home Manager at SerenitaI will pass your kind thoughts to my staff. Your sister has had many a good time during her stay with us and from everyone at Serenita who has worked tirelessly all year round, may we send your family our most sincere wishes. Thank you for your kindness.
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Review from Jacquie B (Wife of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in Serenita for nearly 2 years. He is always well presented, his room is always clean and free from odours. There is always plenty of activities on offer should he wish to partake. Food is always plentiful and I am always offered to join when I visit. Staff are helpful
and there is always a senior member of staff available should I wish to discuss any areas of my husband's care.
Reply from Tracy Peart, Manager at SerenitaThank you for your kind words of encouragement regarding the care we deliver here at Serenita. We welcome all family and friends and I will gladly pass your comments to the whole team. Thank you so much. Kind Regards.
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Review from Lee M (Son of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Me and my family have been made to feel very welcome from the first visit and continue to get better after more visits. My children really enjoy coming to visit their grandad. They enjoy being invited to eat dinner or tea with him. I can see the improvements in him as well, very happy indeed.
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Review from N U (Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been living in Serenita Care Home since 27/10/14. I was staying before in a hostel in Bristol. In the year 1st September 2014 I had an epilepsy attack. I have had a pancreas operation. Because hygiene reasons consultants put me here in Serenita Care Home.
It's a right place to stay for alcohol
and drug users. Because most of them have had lost their knowledge a very long time ago. In the past Serenita Care Home was running as a motel not a care home. since I am here, there are ongoing repair works in here. Blocked loos and washbasins. There is always a big container for builders on the front. Otherwise it's a heaven for the residents. Not for me.
Reply from Sharon Warren, PR Manager at SerenitaMany thanks for your review of Serenita. Feedback is so important to us and I would like to answer some of the points you have raised. Prior to Notaro owning the building it was indeed a hotel, but this was changed when we purchased the building a number of years ago and we've been running it as a care home ever since. Due to the age of the building, unfortunately it does require maintenance, along with our standards of wanting to provide the very best for our residents. We continue to refurbish the home and also the home which is situated next door to Serenita, hence the need for a skip. We are looking into the possibility of moving the skip shortly, as we appreciate it is an eye sore.
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Review from T C (Sister of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my sister at the Serenita in December 2015 and received a very welcome reception as I always do. My sister is extremely happy at the care home and the staff are always attentive, caring and friendly towards her. I cannot rate this place highly enough it is excellent.
Reply from Sharon Warren, PR Manager at SerenitaMany thanks for taking the time to complete a review of Serenita ARBD Home. Feedback is essential and your kind words are always welcomed by our hard working care team, I will ensure that they see your review. It's nice to hear your sister is happy and being well supported within her home.
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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Serenita is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.827 for Serenita is calculated as follows: ( (202 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 237 Ratings = 4.827
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Serenita is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Milan

Milan Mores

Job Title: Care Home Manager Joined: 2006

In 1999, in Slovakia, Milan started work as a therapist in a re-socialisation centre for people living with alcohol, drug and gambling addictions and got involved with delivering prevention programmes for young people, based around their addictions.


Milan then moved to the UK in 2006 and joined Notaro Care Homes as a deputy manager at Serenita; progressing to the registered manager in 2008.
Milan possesses a wealth of knowledge, experience and determination to ensure the residents of Serenita receive the very best care and support and continue successfully along their enablement programme and recovery journey.


Outside of work, he enjoys spending time with his family and friends.


Please feel free to contact Milan

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