Submit a Review for Penrice House St Austell Ltd
Porthpean, St Austell, PL26 6AZ
View full details of Penrice House St Austell LtdLatest Reviews for Penrice House St Austell Ltd
30 January 2026
Clean, smells nice, lovely staff and residents. Looked after extremely well. Lovely all round.
30 January 2026
My mother has resided at Penrice House for several years now. I cannot recommend them highly enough for their outstanding care towards my mother and all of the residents. From the moment you are welcomed through the doo,r you cannot fail to be impressed by the building, the cleanliness and the
friendly staff. The food and dining room provided an excellent experience in lovely surroundings. Stimulating, regular activities are provided for the well-being of the residents.
29 January 2026
I am very pleased with the friendly care my dear mother has been shown over the last two years of her stay at Penrice House.
The home is always clean and fresh, the staff are always happy to talk about my mothers care and her changing needs. I would strongly recommend Penrice House.
29 January 2026
Always found the staff welcoming and a nice atmosphere within the home. Mother in law is happy with the entertainment and activities, likes the girls who help her. The home is clean and warm. I would recommend the home if I knew someone wanting to move into residential care. Mother-in-law is clean
and personal attention, having her hair done, nails, etc., is a really nice touch.
14 January 2026
Our mum sadly passed away last week, and we wanted to thank all of the staff for looking after her over the past 6 months. They have been truly amazing and mum thrived in what was like a home from home. She loved all of the activities that took place each day and was always made to feel included.
The last 4 weeks were very difficult as mum declined but there was always a member of staff available to chat to, and they could not have done anymore than they did to make sure mum was comfortable. Both my sister and I are truly greatful for all the love and care everyone at Penrice gave my mum and if you're looking for a care home that really cares then Penrice is the only place I would choose.
20 August 2025
Every member of staff at Penrice House shows exceptional levels of care and compassion towards residents and their family. That, combined with the beautiful surroundings and excellent food, makes Penrice House a truly outstanding residential home.
05 August 2025
My mum has been at Penrice House for just over a year.
We have found the staff very friendly and can't do enough to make Mum feel comfortable and at ease. It gives me peace of mind that she is so well looked after.
17 January 2025
I started using this service 4 months ago for daycare and respite. I did not know what to expect, Penrice House is beyond words and it is more than I ever expected.
The staff are marvellous and kind. The food is similar to what I would make at home, delicious and plentiful all freshly prepared in
the kitchen. The activities area has great variety and always something to do. Management are seen and well-known throughout the home. It's like driving into a film set of a rich house. I cannot wait to live here. I highly recommend coming to Penrice House.
20 December 2024
My mum arrived at Penrice House on 1st August after six months in hospital following a fall. The love and care shown to her has far exceeded our expectations, nothing is too much trouble and the dedication shown to her is wonderful. Her mobility is non-existent on her own but with the assistance of
the staff at Penrice, Mum is afforded her dignity at all times. Her accommodation is extremely comfortable and food is excellent. The home itself is spotlessly clean and fresh at all times and we have been made to feel 100% part of the Penrice House family.
14 August 2024
My mum has been at Penrice House for a year. The staff are wonderful and the care my mum receives is outstanding. Everyone is caring, kind and very very supportive. It's a very happy and welcoming home. All the residents are treated as individuals. The care and hard work of all shines through. Thank
you so so much.
22 July 2024
My mum is a resident and I couldn't wish for a more suitable home for her. I visited at the weekend and was able to walk through the woodland owned by Penrice. The gardens are kept well and there are many gardens to sit in. My mum enjoys the good weather and can sit in the summer house and enjoy the
outside space.
18 April 2024
My parents have been at Penrice for nearly one year. In all that time we have found the staff to be so very caring, cheerful and very patient. They have been so accommodating and flexible to my parents needs. The staff are so alert to the changing medical needs of mum and dad. The staff are also so
aware of the needs, and are kind and caring towards family members who visit residents, especially when dealing with stressful and difficult medical situations. Thank you for your caring concern.
10 April 2024
Both my parents stayed at Penrice and were made extremely welcome. It was not easy for either parent as they were used to living on their own but health issues dictated the need for change. My dad in particular found it hard but Penrice went out of their way to accommodate him. All staff took an
interest in my parents and developed a friendly, good relationship with both. As both parent's health deteriorated the home was excellent in how they monitored and cared for my parents.
Both parents subsequently passed away at the home and in the days leading up to death staff members went out of their way to ensure that there was company when the family could not be there.
As a family, we could not have wished for a better place for our parents to have been as their lives came to an end.
08 April 2024
My sister has been with Penrice House now for more than two and a half years. Initially apprehensive after living alone as a widow for a long time, she soon settled in and is now very happy there. The key to that is the staff as they are always very attentive, very helpful, patient and
understanding. They take a great deal of care for every resident and (as was evidenced by another relative of mine who died there recently) often go over and above normal duties in ensuring each resident is content, comfortable and well-catered for. Visiting my sister is always a pleasant experience as visitors are made to feel welcome and there are no time restraints. Questions about my sister are encouraged and the staff are fully responsive. If there are changes in my sister's health, they are fully reported by contacting me at all times. I am freed from worry for much of my time knowing that my sister is in good hands.
28 December 2023
I moved my stepfather to Penrice House St Austell in August 2022. From the very beginning, the staff displayed an approach to caring for residents as an individual. They have demonstrated the ability to understand the foible of each individual. I have extensive experience in the medical world and
have found the care at Penrice to be excellent.
27 October 2023
From our first visit to look at possibilities, to mum and dad having a week's respite, the whole experience was excellent. The staff are very happy, and the residents and visitors are very happy too. This was the first time for my parents and my dad in particular was initially reticent. He is now a
convert and is looking forward to his next visit. It is more country house hotel with additional care rather than a residential care home. Well done 'team penrice'.
04 October 2023
Sorry, this is boring but couldn't do less than excellent. Feels like home and the staff and residents are a big family.
21 August 2023
This review covers the last 6 months of care that Penrice House has given to my wife. I have written a review previously a couple of years ago praising the high level of care that this home provides, but they have exceeded that if that is possible. My wife was taken to A&E with suspected stroke,
where she was put on End of Life Care, Penrice arranged to have her returned to the home, so they could look after her.
The care, love, and attention that she received during this time has been exceptional, she is now off EOL Care, during the first couple of weeks I was at her bedside, therefore I have seen first-hand the care given 24hrs/day, 7 days/week to all residents, it is truly incredible.
My family and especially me would like to thank you all for what you have done and continue to do. It's all down to the magic created by everybody and everything associated with Penrice.
21 February 2022
Mother has just passed away at the tender age of 96. Until recently she lived independently in her own home. Her final weeks were spent in the grand surroundings of Penrice House where she was treated like a queen. The family cannot speak highly enough of the dedicated, thoughtful and friendly staff
there.
We thank them all for the outstanding quality of care provided.
13 July 2021
All staff are friendly and helpful nothing is ever too much trouble, always feel confident that my mother is getting the best care.
Latest Reviews for Penrice House St Austell Ltd
30 January 2026
Clean, smells nice, lovely staff and residents. Looked after extremely well. Lovely all round.
30 January 2026
My mother has resided at Penrice House for several years now. I cannot recommend them highly enough for their outstanding care towards my mother and all of the residents. From the moment you are welcomed through the doo,r you cannot fail to be impressed by the building, the cleanliness and the
friendly staff. The food and dining room provided an excellent experience in lovely surroundings. Stimulating, regular activities are provided for the well-being of the residents.
29 January 2026
I am very pleased with the friendly care my dear mother has been shown over the last two years of her stay at Penrice House.
The home is always clean and fresh, the staff are always happy to talk about my mothers care and her changing needs. I would strongly recommend Penrice House.
29 January 2026
Always found the staff welcoming and a nice atmosphere within the home. Mother in law is happy with the entertainment and activities, likes the girls who help her. The home is clean and warm. I would recommend the home if I knew someone wanting to move into residential care. Mother-in-law is clean
and personal attention, having her hair done, nails, etc., is a really nice touch.
14 January 2026
Our mum sadly passed away last week, and we wanted to thank all of the staff for looking after her over the past 6 months. They have been truly amazing and mum thrived in what was like a home from home. She loved all of the activities that took place each day and was always made to feel included.
The last 4 weeks were very difficult as mum declined but there was always a member of staff available to chat to, and they could not have done anymore than they did to make sure mum was comfortable. Both my sister and I are truly greatful for all the love and care everyone at Penrice gave my mum and if you're looking for a care home that really cares then Penrice is the only place I would choose.
20 August 2025
Every member of staff at Penrice House shows exceptional levels of care and compassion towards residents and their family. That, combined with the beautiful surroundings and excellent food, makes Penrice House a truly outstanding residential home.
05 August 2025
My mum has been at Penrice House for just over a year.
We have found the staff very friendly and can't do enough to make Mum feel comfortable and at ease. It gives me peace of mind that she is so well looked after.
17 January 2025
I started using this service 4 months ago for daycare and respite. I did not know what to expect, Penrice House is beyond words and it is more than I ever expected.
The staff are marvellous and kind. The food is similar to what I would make at home, delicious and plentiful all freshly prepared in
the kitchen. The activities area has great variety and always something to do. Management are seen and well-known throughout the home. It's like driving into a film set of a rich house. I cannot wait to live here. I highly recommend coming to Penrice House.
20 December 2024
My mum arrived at Penrice House on 1st August after six months in hospital following a fall. The love and care shown to her has far exceeded our expectations, nothing is too much trouble and the dedication shown to her is wonderful. Her mobility is non-existent on her own but with the assistance of
the staff at Penrice, Mum is afforded her dignity at all times. Her accommodation is extremely comfortable and food is excellent. The home itself is spotlessly clean and fresh at all times and we have been made to feel 100% part of the Penrice House family.
14 August 2024
My mum has been at Penrice House for a year. The staff are wonderful and the care my mum receives is outstanding. Everyone is caring, kind and very very supportive. It's a very happy and welcoming home. All the residents are treated as individuals. The care and hard work of all shines through. Thank
you so so much.
22 July 2024
My mum is a resident and I couldn't wish for a more suitable home for her. I visited at the weekend and was able to walk through the woodland owned by Penrice. The gardens are kept well and there are many gardens to sit in. My mum enjoys the good weather and can sit in the summer house and enjoy the
outside space.
18 April 2024
My parents have been at Penrice for nearly one year. In all that time we have found the staff to be so very caring, cheerful and very patient. They have been so accommodating and flexible to my parents needs. The staff are so alert to the changing medical needs of mum and dad. The staff are also so
aware of the needs, and are kind and caring towards family members who visit residents, especially when dealing with stressful and difficult medical situations. Thank you for your caring concern.
10 April 2024
Both my parents stayed at Penrice and were made extremely welcome. It was not easy for either parent as they were used to living on their own but health issues dictated the need for change. My dad in particular found it hard but Penrice went out of their way to accommodate him. All staff took an
interest in my parents and developed a friendly, good relationship with both. As both parent's health deteriorated the home was excellent in how they monitored and cared for my parents.
Both parents subsequently passed away at the home and in the days leading up to death staff members went out of their way to ensure that there was company when the family could not be there.
As a family, we could not have wished for a better place for our parents to have been as their lives came to an end.
08 April 2024
My sister has been with Penrice House now for more than two and a half years. Initially apprehensive after living alone as a widow for a long time, she soon settled in and is now very happy there. The key to that is the staff as they are always very attentive, very helpful, patient and
understanding. They take a great deal of care for every resident and (as was evidenced by another relative of mine who died there recently) often go over and above normal duties in ensuring each resident is content, comfortable and well-catered for. Visiting my sister is always a pleasant experience as visitors are made to feel welcome and there are no time restraints. Questions about my sister are encouraged and the staff are fully responsive. If there are changes in my sister's health, they are fully reported by contacting me at all times. I am freed from worry for much of my time knowing that my sister is in good hands.
28 December 2023
I moved my stepfather to Penrice House St Austell in August 2022. From the very beginning, the staff displayed an approach to caring for residents as an individual. They have demonstrated the ability to understand the foible of each individual. I have extensive experience in the medical world and
have found the care at Penrice to be excellent.
27 October 2023
From our first visit to look at possibilities, to mum and dad having a week's respite, the whole experience was excellent. The staff are very happy, and the residents and visitors are very happy too. This was the first time for my parents and my dad in particular was initially reticent. He is now a
convert and is looking forward to his next visit. It is more country house hotel with additional care rather than a residential care home. Well done 'team penrice'.
04 October 2023
Sorry, this is boring but couldn't do less than excellent. Feels like home and the staff and residents are a big family.
21 August 2023
This review covers the last 6 months of care that Penrice House has given to my wife. I have written a review previously a couple of years ago praising the high level of care that this home provides, but they have exceeded that if that is possible. My wife was taken to A&E with suspected stroke,
where she was put on End of Life Care, Penrice arranged to have her returned to the home, so they could look after her.
The care, love, and attention that she received during this time has been exceptional, she is now off EOL Care, during the first couple of weeks I was at her bedside, therefore I have seen first-hand the care given 24hrs/day, 7 days/week to all residents, it is truly incredible.
My family and especially me would like to thank you all for what you have done and continue to do. It's all down to the magic created by everybody and everything associated with Penrice.
21 February 2022
Mother has just passed away at the tender age of 96. Until recently she lived independently in her own home. Her final weeks were spent in the grand surroundings of Penrice House where she was treated like a queen. The family cannot speak highly enough of the dedicated, thoughtful and friendly staff
there.
We thank them all for the outstanding quality of care provided.
13 July 2021
All staff are friendly and helpful nothing is ever too much trouble, always feel confident that my mother is getting the best care.