Penrice House St Austell Ltd

From first contact - couldn't fault any of the staff - especially Becky, Sarah and Jade. As a son my mum is very hapy and content and very reassuring.

Since my dad has been in Penrice House, he has felt very comfortable and well looked after. All the staff are so friendly and accommodating, not only to Dad but to us as a family, constantly keeping us up to date with how he is getting on. The food is fantastic, all the activities are amazing. The staff are so smiley. As a family, we feel happy that Dad is happy there. Thank you to everyone.

Clean, smells nice, lovely staff and residents. Looked after extremely well. Lovely all round.

My mother has resided at Penrice House for several years now. I cannot recommend them highly enough for their outstanding care towards my mother and all of the residents. From the moment you are welcomed through the doo,r you cannot fail to be impressed by the building, the cleanliness and the friendly staff. The food and dining room provided an excellent experience in lovely surroundings. Stimulating, regular activities are provided for the well-being of the residents.

The home is always clean and fresh, the staff are always happy to talk about my mothers care and her changing needs. I would strongly recommend Penrice House.

Always found the staff welcoming and a nice atmosphere within the home. Mother in law is happy with the entertainment and activities, likes the girls who help her. The home is clean and warm. I would recommend the home if I knew someone wanting to move into residential care. Mother-in-law is clean and personal attention, having her hair done, nails, etc., is a really nice touch.

Our mum sadly passed away last week, and we wanted to thank all of the staff for looking after her over the past 6 months. They have been truly amazing and mum thrived in what was like a home from home. She loved all of the activities that took place each day and was always made to feel included. The last 4 weeks were very difficult as mum declined but there was always a member of staff available to chat to, and they could not have done anymore than they did to make sure mum was comfortable. Both my sister and I are truly greatful for all the love and care everyone at Penrice gave my mum and if you're looking for a care home that really cares then Penrice is the only place I would choose.

Every member of staff at Penrice House shows exceptional levels of care and compassion towards residents and their family. That, combined with the beautiful surroundings and excellent food, makes Penrice House a truly outstanding residential home.

We have found the staff very friendly and can't do enough to make Mum feel comfortable and at ease. It gives me peace of mind that she is so well looked after.

The staff are marvellous and kind. The food is similar to what I would make at home, delicious and plentiful all freshly prepared in the kitchen. The activities area has great variety and always something to do. Management are seen and well-known throughout the home. It's like driving into a film set of a rich house. I cannot wait to live here. I highly recommend coming to Penrice House.

My mum arrived at Penrice House on 1st August after six months in hospital following a fall. The love and care shown to her has far exceeded our expectations, nothing is too much trouble and the dedication shown to her is wonderful. Her mobility is non-existent on her own but with the assistance of the staff at Penrice, Mum is afforded her dignity at all times. Her accommodation is extremely comfortable and food is excellent. The home itself is spotlessly clean and fresh at all times and we have been made to feel 100% part of the Penrice House family.

My mum has been at Penrice House for a year. The staff are wonderful and the care my mum receives is outstanding. Everyone is caring, kind and very very supportive. It's a very happy and welcoming home. All the residents are treated as individuals. The care and hard work of all shines through. Thank you so so much.

My mum is a resident and I couldn't wish for a more suitable home for her. I visited at the weekend and was able to walk through the woodland owned by Penrice. The gardens are kept well and there are many gardens to sit in. My mum enjoys the good weather and can sit in the summer house and enjoy the outside space.

My parents have been at Penrice for nearly one year. In all that time we have found the staff to be so very caring, cheerful and very patient. They have been so accommodating and flexible to my parents needs. The staff are so alert to the changing medical needs of mum and dad. The staff are also so aware of the needs, and are kind and caring towards family members who visit residents, especially when dealing with stressful and difficult medical situations. Thank you for your caring concern.

As a family, we could not have wished for a better place for our parents to have been as their lives came to an end.

My sister has been with Penrice House now for more than two and a half years. Initially apprehensive after living alone as a widow for a long time, she soon settled in and is now very happy there. The key to that is the staff as they are always very attentive, very helpful, patient and understanding. They take a great deal of care for every resident and (as was evidenced by another relative of mine who died there recently) often go over and above normal duties in ensuring each resident is content, comfortable and well-catered for. Visiting my sister is always a pleasant experience as visitors are made to feel welcome and there are no time restraints. Questions about my sister are encouraged and the staff are fully responsive. If there are changes in my sister's health, they are fully reported by contacting me at all times. I am freed from worry for much of my time knowing that my sister is in good hands.

I moved my stepfather to Penrice House St Austell in August 2022. From the very beginning, the staff displayed an approach to caring for residents as an individual. They have demonstrated the ability to understand the foible of each individual. I have extensive experience in the medical world and have found the care at Penrice to be excellent.

From our first visit to look at possibilities, to mum and dad having a week's respite, the whole experience was excellent. The staff are very happy, and the residents and visitors are very happy too. This was the first time for my parents and my dad in particular was initially reticent. He is now a convert and is looking forward to his next visit. It is more country house hotel with additional care rather than a residential care home. Well done 'team penrice'.

Sorry, this is boring but couldn't do less than excellent. Feels like home and the staff and residents are a big family.

My family and especially me would like to thank you all for what you have done and continue to do. It's all down to the magic created by everybody and everything associated with Penrice.