What types of Care is Penrice House St Austell Ltd registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Penrice House St Austell Ltd have?

There are 23 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Penrice House St Austell Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Penrice House St Austell Ltd to the centre of St Austell?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Penrice House St Austell Ltd care home, Porthpean, St Austell, Cornwall PL26 6AZ

Review from Pamela M (Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

Clean, smells nice, lovely staff and residents. Looked after extremely well. Lovely all round.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdThank you for taking the time to leave your feedback. We're very pleased to hear that you have had a positive experience and that you feel residents are well cared for within the home.
Thank you again for your kind comments.

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Review from Jayne C (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

My mother has resided at Penrice House for several years now. I cannot recommend them highly enough for their outstanding care towards my mother and all of the residents. From the moment you are welcomed through the doo,r you cannot fail to be impressed by the building, the cleanliness and the friendly

staff. The food and dining room provided an excellent experience in lovely surroundings. Stimulating, regular activities are provided for the well-being of the residents.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell Ltdhank you very much for taking the time to share your feedback. We're delighted to hear that you continue to feel confident in the care provided and that your experience of the home has been a positive one.
Our team is committed to providing a safe, caring and welcoming environment, where residents' wellbeing, comfort and dignity are at the heart of everything we do. It's encouraging to know that this is reflected in both the care provided and the overall atmosphere within the home.
Thank you for your kind recommendation and for the trust you place in Penrice House. Your comments are greatly appreciated.

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Review from Stephen W (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

I am very pleased with the friendly care my dear mother has been shown over the last two years of her stay at Penrice House.
The home is always clean and fresh, the staff are always happy to talk about my mothers care and her changing needs. I would strongly recommend Penrice House.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdThank you for taking the time to share your feedback. We're very pleased to hear that you feel your mother has received consistent, compassionate care and that you have confidence in the support provided over her time with us.
Our team is committed to creating a safe, caring and welcoming environment, while ensuring care is responsive to each person's individual and changing needs. It's encouraging to know that this approach has been reflected in your experience and has given you reassurance as a family.
Thank you for your kind recommendation and for the trust you continue to place in our service. Your feedback is greatly appreciated and is shared with the team as part of our ongoing commitment to providing high-quality care.

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Review from Susan M (Daughter-in-law of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Always found the staff welcoming and a nice atmosphere within the home. Mother in law is happy with the entertainment and activities, likes the girls who help her. The home is clean and warm. I would recommend the home if I knew someone wanting to move into residential care. Mother-in-law is clean and

personal attention, having her hair done, nails, etc., is a really nice touch.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdThank you for taking the time to leave your feedback. We're very pleased to hear that you have had a positive experience and that your family member is settled and comfortable within the home.
Our team works hard to provide a safe, caring and welcoming environment, and it's encouraging to know this has been reflected in your experience. We place great importance on maintaining a warm atmosphere, supporting residents' wellbeing, and ensuring people receive respectful, person-centred care.
Thank you for your kind recommendation and for sharing your comments. Your feedback is greatly appreciated by the whole team.

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Review from Neil B (Son of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

Our mum sadly passed away last week, and we wanted to thank all of the staff for looking after her over the past 6 months. They have been truly amazing and mum thrived in what was like a home from home. She loved all of the activities that took place each day and was always made to feel included. The

last 4 weeks were very difficult as mum declined but there was always a member of staff available to chat to, and they could not have done anymore than they did to make sure mum was comfortable. Both my sister and I are truly greatful for all the love and care everyone at Penrice gave my mum and if you're looking for a care home that really cares then Penrice is the only place I would choose.

Reply from Sarah Card, Business Manager at Penrice House St Austell LtdThank you so much for sharing these kind words at such a difficult time. We are truly sorry for your loss and deeply grateful that you entrusted us with your mum's care. It means so much to know that she felt at home and enjoyed the activities and companionship here. Our team always strives to provide comfort, dignity, and support, and your feedback reassures us that we made a difference. We also want to thank you and your family for the time, care, and kindness you shared with us throughout her stay, it was a privilege to support you all. Please know that our thoughts are with you, and we are here if you ever need us.

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Review from Ian T (Son of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

Every member of staff at Penrice House shows exceptional levels of care and compassion towards residents and their family. That, combined with the beautiful surroundings and excellent food, makes Penrice House a truly outstanding residential home.

Reply from Sarah Card, Business Manager at Penrice House St Austell LtdThank you so much for your kind words. We're truly grateful for your appreciation and proud to provide a warm, caring environment at Penrice House. Your feedback means a lot to the whole team.

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Review from C H (Daughter of Resident) published on 5 August 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been at Penrice House for just over a year.
We have found the staff very friendly and can't do enough to make Mum feel comfortable and at ease. It gives me peace of mind that she is so well looked after.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdThank you for sharing your thoughts. It's lovely to hear that your mum feels at ease at Penrice House and that the support from the team brings reassurance.

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Review from B O (Respite Resident) assisted by family/friend published on 17 January 2025 Submitted via Postal Card • Report

Overall Experience

I started using this service 4 months ago for daycare and respite. I did not know what to expect, Penrice House is beyond words and it is more than I ever expected.
The staff are marvellous and kind. The food is similar to what I would make at home, delicious and plentiful all freshly prepared in the

kitchen. The activities area has great variety and always something to do. Management are seen and well-known throughout the home. It's like driving into a film set of a rich house. I cannot wait to live here. I highly recommend coming to Penrice House.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdThank you so much for your wonderful review! We're thrilled to hear about your positive experience with Penrice House and are delighted that our care, food, activities, and management team have exceeded your expectations. Your kind words mean the world to us, and we're so pleased you feel at home here. We look forward to continuing to provide the care and environment you enjoy.

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Review from Christine B (Daughter of Resident) published on 20 December 2024 Submitted via Postal Card • Report

Overall Experience

My mum arrived at Penrice House on 1st August after six months in hospital following a fall. The love and care shown to her has far exceeded our expectations, nothing is too much trouble and the dedication shown to her is wonderful. Her mobility is non-existent on her own but with the assistance of

the staff at Penrice, Mum is afforded her dignity at all times. Her accommodation is extremely comfortable and food is excellent. The home itself is spotlessly clean and fresh at all times and we have been made to feel 100% part of the Penrice House family.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdThank you so much for your kind feedback. We're delighted to hear that our team's dedication has exceeded your expectations. Ensuring dignity, comfort is at the heart of what we do. We're so pleased your mum is happy with her care, accommodation and meals. If there's ever anything we can do to make her experience even better, please don't hesitate to let us know. Thank you for being part of the Penrice House family.

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Review from G G (Daughter of Resident) published on 14 August 2024 Submitted via Website • Report

Overall Experience

My mum has been at Penrice House for a year. The staff are wonderful and the care my mum receives is outstanding. Everyone is caring, kind and very very supportive. It's a very happy and welcoming home. All the residents are treated as individuals. The care and hard work of all shines through. Thank

you so so much.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdThank you so much for your kind words, it means so much to us to receive such lovely feedback. I will pass this on to our amazing staff team, no matter what their role at Penrice House.

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Review from A V (Son of Resident) published on 22 July 2024 Submitted via Website • Report

Overall Experience

My mum is a resident and I couldn't wish for a more suitable home for her. I visited at the weekend and was able to walk through the woodland owned by Penrice. The gardens are kept well and there are many gardens to sit in. My mum enjoys the good weather and can sit in the summer house and enjoy the

outside space.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdThank you so much for the positive feedback. We are so lucky to have such wonderful grounds and woodland for everyone to enjoy. We look forward to seeing you again soon!

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Review from Gail G (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report

Overall Experience

My parents have been at Penrice for nearly one year. In all that time we have found the staff to be so very caring, cheerful and very patient. They have been so accommodating and flexible to my parents needs. The staff are so alert to the changing medical needs of mum and dad. The staff are also so

aware of the needs, and are kind and caring towards family members who visit residents, especially when dealing with stressful and difficult medical situations. Thank you for your caring concern.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdThank you for taking the time to leave this positive review of your experience of Penrice House. It's lovely to read that your parents are settled and that all of the staff are supportive, responsive and friendly. Thank you for recognising our team in this way, I know that they will really appreciate this kind feedback.

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Review from Colin P (Son of Resident) published on 10 April 2024 Submitted via Website • Report

Overall Experience

Both my parents stayed at Penrice and were made extremely welcome. It was not easy for either parent as they were used to living on their own but health issues dictated the need for change. My dad in particular found it hard but Penrice went out of their way to accommodate him. All staff took an interest

in my parents and developed a friendly, good relationship with both. As both parent's health deteriorated the home was excellent in how they monitored and cared for my parents.
Both parents subsequently passed away at the home and in the days leading up to death staff members went out of their way to ensure that there was company when the family could not be there.
As a family, we could not have wished for a better place for our parents to have been as their lives came to an end.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdYour parents were a wonderful couple and am so glad you felt the staff always did their best to ensure they were happy and comfortable. We are delighted that we were able to make their time here together, and with us all, positive for you and your family. Thank you so much for taking the time to send this review to us.

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Review from Les R (Brother of Resident) published on 8 April 2024 Submitted via Website • Report

Overall Experience

My sister has been with Penrice House now for more than two and a half years. Initially apprehensive after living alone as a widow for a long time, she soon settled in and is now very happy there. The key to that is the staff as they are always very attentive, very helpful, patient and understanding.

They take a great deal of care for every resident and (as was evidenced by another relative of mine who died there recently) often go over and above normal duties in ensuring each resident is content, comfortable and well-catered for. Visiting my sister is always a pleasant experience as visitors are made to feel welcome and there are no time restraints. Questions about my sister are encouraged and the staff are fully responsive. If there are changes in my sister's health, they are fully reported by contacting me at all times. I am freed from worry for much of my time knowing that my sister is in good hands.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdThank you so much for such lovely feedback. We always want visitors to feel like it is a home from home and a part of the Penrice House family. To know that your relatives have the best care and support they could wish for is always our goal. We look forward to seeing you again soon!

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Review from Keith H (Son of Resident) published on 28 December 2023 Submitted via Postal Card • Report

Overall Experience

I moved my stepfather to Penrice House St Austell in August 2022. From the very beginning, the staff displayed an approach to caring for residents as an individual. They have demonstrated the ability to understand the foible of each individual. I have extensive experience in the medical world and have

found the care at Penrice to be excellent.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdThank you for such a lovely review, we are all very proud of the work we do, and are very grateful for your kind words and support.

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Review from Ian M (Son of Resident) published on 27 October 2023 Submitted via Website • Report

Overall Experience

From our first visit to look at possibilities, to mum and dad having a week's respite, the whole experience was excellent. The staff are very happy, and the residents and visitors are very happy too. This was the first time for my parents and my dad in particular was initially reticent. He is now a

convert and is looking forward to his next visit. It is more country house hotel with additional care rather than a residential care home. Well done 'team penrice'.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdThank you for such wonderful feedback. Mum and Dad were wonderful company and we are so glad they enjoyed their time with us.
We look forward to them joining us again in the near future.

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Review from B W (Resident) published on 4 October 2023 Submitted via Postal Card • Report

Overall Experience

Sorry, this is boring but couldn't do less than excellent. Feels like home and the staff and residents are a big family.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdThank you so much for this lovely review. We are so happy to have you as a member of the Penrice House family.

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Review from Kevin N (Husband of Resident) published on 21 August 2023 Submitted via Website • Report

Overall Experience

This review covers the last 6 months of care that Penrice House has given to my wife. I have written a review previously a couple of years ago praising the high level of care that this home provides, but they have exceeded that if that is possible. My wife was taken to A&E with suspected stroke, where

she was put on End of Life Care, Penrice arranged to have her returned to the home, so they could look after her.
The care, love, and attention that she received during this time has been exceptional, she is now off EOL Care, during the first couple of weeks I was at her bedside, therefore I have seen first-hand the care given 24hrs/day, 7 days/week to all residents, it is truly incredible.
My family and especially me would like to thank you all for what you have done and continue to do. It's all down to the magic created by everybody and everything associated with Penrice.

Reply from Clare Rowe-Hall, Manager at Penrice House St Austell LtdThank you for such a lovely review. It is a pleasure to support your wife at Penrice House, and that in turn we get to spend time with such a supportive family. We are all very proud of the work we do, and are so very grateful for your kind words.

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Review from Colin H (Son of Resident) published on 21 February 2022 Submitted via Website • Report

Overall Experience

Mother has just passed away at the tender age of 96. Until recently she lived independently in her own home. Her final weeks were spent in the grand surroundings of Penrice House where she was treated like a queen. The family cannot speak highly enough of the dedicated, thoughtful and friendly staff

there.

We thank them all for the outstanding quality of care provided.

Reply from Jonathan Childs, Business Manager at Penrice House St Austell LtdThank you so much for taking the time to write a review of the home at this difficult time. We are really pleased that you are so happy with the care that we provided for your mother.

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Review from Lesley F (Daughter of Resident) published on 13 July 2021 Submitted via Postal Card • Report

Overall Experience

All staff are friendly and helpful nothing is ever too much trouble, always feel confident that my mother is getting the best care.

Reply from Jonathan Childs, Business Manager at Penrice House St Austell LtdThank you very much for this positive review. The team strive to provide the best possible care and home for our residents and it's great to see that you feel we are achieving this goal.