Penrice House St Austell Ltd

Mother has just passed away at the tender age of 96. Until recently she lived independently in her own home. Her final weeks were spent in the grand surroundings of Penrice House where she was treated like a queen. The family cannot speak highly enough of the dedicated, thoughtful and friendly staff there.

We thank them all for the outstanding quality of care provided.

All staff are friendly and helpful nothing is ever too much trouble, always feel confident that my mother is getting the best care.

It is a very difficult decision to help a family member decide on a care facility, but I cannot think of any other home I would want my mum to be in. It is a wonderful house in a fantastic setting. But above all, it is the staff that make this home amazing, every one of them. They really care for my mum, and this is a great relief to me.

My Dad has been a resident at Penrice House for 18 months. Unfortunately, for most of that time, the Home has been subject to COVID restrictions and although this has not made things easy for either staff, residents or family and friends, I have been impressed with the way these have been implemented. Every effort has been made to ensure the safety of staff and residents whilst allowing visitors to see their loved ones under carefully controlled arrangements. My Dad has been cared for with dignity and respect at all times and the staff are wonderful with him. There are many and varied activities arranged for residents to enjoy - a current favourite being the cinema sessions in the main lounge. Staff are proactive in keeping me up to date with Dad's condition and are always kind, helpful and discrete when dealing with his personal care. I cannot recommend them enough, thank you to all at Penrice House for your care, humour and discretion.

The quality of care at Penrice House is exemplary. The staff are caring, patient and work hard to provide a comfortable and enjoyable home life. Attention to detail is consistent and thorough; residents are frequently asked for ideas about improving provision and these are acted upon. The building is warm, well-appointed and welcoming. The response to the pandemic was appropriate, proportionate and proactive, targeted on providing a high degree of safety. Overall the standard is excellent and I would recommend it without hesitation.

Excellent help from staff which gives the lovely home feeling and happy to live here. Excellent manager, always happy and helpful.

Penrice House is a beautiful house set in beautiful woodlands. It has been a care home for over 40 years. Most of the rooms are singles, many of them having private facilities. The food is excellent with a choice of menu for meals. Visitors are welcome at most times and there is a choice of activities on weekdays. The home has a minibus, a shop, hairdressing salon, a small library and laundry. The staff are caring and helpful, the atmosphere relaxed and friendly. As the home is a charity, the fees are reasonable for what is on offer.

We appreciate our good fortune in finding Penrice House for our mother-in-law who has now been a resident for over 4 years. We simply could not wish for any better provision: the staff are all extremely well trained, with an emphasis on individual, attentive care. The house and grounds are absolutely beautiful and we have been very impressed with the way in which there is constant re-decoration so that nothing ever looks tired or shabby. Mum has changed rooms several times and each time the room into which she moves is redecorated and carpets replaced. The food is home-cooked and plentiful with drinks provided throughout the day. The way in which Covid was dealt with was exemplary and we all felt as safe and secure as it was possible to be. The staff went to a great deal of trouble to celebrate Mum's 90th with us during lockdown. Mum has always been able to raise any concerns she has had, knowing that she will be sympathetically listened to and action taken.