Submit a Review for The Lilacs Residential Home
42/44 Old Tiverton Road, Exeter, EX4 6NG
View Full Details of The Lilacs Residential HomeLatest Reviews for The Lilacs Residential Home
13 August 2025
I only come in once or twice a week, but every time I come in she (my mum) is very well looked after. She seems really happy.
05 June 2025
Very disappointed. My husband didn't like the hot food so only had a sandwich and yogurt twice a day plus some crisps and snacks. Consequently he has lost weight. The garden was lovely but what spoilt it were full ashtrays and flower pots full of cigarette buts. Some of the staff were helpful and nice but when my daughter, son in law and grandchildren visited they immediately got scanned without any explanation. Obviously the children were confused at to what was happening. We thought this was very rude and unnecessary. I collected my husband the evening before I was due to as he had been very agitated and had been shouting, he felt like he was in a prison. When we left no one said goodbye and I felt we left under a cloud, quite uncomfortable. My husbands bedroom smelt of urine when we arrived and was worse on one of my visits. Overall very disappointed.
13 May 2025
A friendly comfortable home for the elderly. My mother has received excellent care and attention when needed. I would recommend this home, the staff are well trained and show compassion and empathy. A very pleasant and happy environment for all who work, visit or live at The Lilacs.
13 May 2025
Very happy with the care my auntie is receiving. She looks very well and obviously is eating well.
13 May 2025
I am very happy with the care that my aunt receives at the home. She is safe and is happy here.
13 May 2025
Lilacs Care Home is a lovely place, very welcoming, the carers are amazing. Wouldn't wish of any better place for my sister!
09 December 2024
Over the last 18 months my mother has been very well looked after. I thank all the staff at The Lilacs (Exeter) for their dedication and support with the care they gave Mother in the last months of her life, and in particular the way they cared for her as the end was approaching. The Lilacs was well run and it appeared that all the other clients were treated with care and respect.
19 August 2024
The staff at this care home made a supreme effort to ensure my mum enjoyed her 100th birthday in July, decorating her room, making a special cake and marking the occasion with photos in their newsletter. The staff at this home treat my mum with great patience and dignity and are very warm towards her. A great deal of effort is made with her likes and dislikes. The home is not luxurious but it is warm and homely and there always seems to be something organised for the residents.
04 March 2024
After living at The Lilacs for several years, as her Alzheimer's progressed, my mother died there on 8th February 2024. We were surrounded by care and compassion both during and after her final days. Nothing seemed to be too much trouble, and it was as though they were saying goodbye to one of their friends. I have nothing but praise for all the staff who looked after my mother during her years of residence. They knew her moods, likes and dislikes, and acted accordingly with kindness and understanding. Thank you from the bottom of my heart for the way you looked after her. I couldn't have asked for better.
31 January 2024
Twenty-one months ago, I had to make the hardest decision of my life. My mum had dementia and I had to put her in a care home. I chose The Lilacs Residential Home in Old Tiverton Road, Exeter. On Sunday, Mum became ill and they started palliative care. Over the last couple of days and nights, Mum and I and other family members experienced such love and care from all the staff. From the manager to the cleaner, they showed such kindness and compassion. I heard stories from so many members of staff about Mum, that confirmed that I had done the right thing. They knew Mum, they had seen beyond the dementia and had seen her as she had been. They had treated her with respect and dignity right up to this morning when Mum passed peacefully. The kindness didn't stop though. Their concern then passed to me, making sure I was ok and guiding me through something I have never experienced before. I cannot thank Mum's Lilacs family enough. You have gone above and beyond. Thank you is just not enough.
14 December 2023
I am so pleased with the care my mum receives at The Lilacs. All the staff are friendly and so very kind, nothing is too much trouble for them. I had been so worried about my mum and she is now so much happier and I can relax knowing that she is receiving exceptional care. Her whole life has improved and she feels safe and loves the company she now has. Thank you for making a difficult time bearable and even happy for us knowing my mum is so well cared for.
06 July 2023
I, of course, had reservations about putting my dad in a home but I couldn't be more delighted with the care and treatment he receives and it is first class.
06 April 2023
We can only review what we have seen so far with our dear friends and their feedback is very positive so far. We have noticed a great improvement in their health and well-being since the short time they have been with you.
10 January 2023
My mum's been in The Lilacs Residential Home for over a year now, if not longer. She loves it, friendly and polite staff, even I have a bit of fun with them. My mum's cheeky when she is happy (always cheeky). She is very well looked after and has a wonderful room. The staff are brilliant.
10 January 2023
The staff are polite and friendly. Dad is well looked after. The home is very clean and homely.
27 June 2022
My mother has Alzheimer's and needs a lot of help and assistance every day. The staff are lovely and kind to her and I know she is happy there and feels that it is her home.
27 October 2021
Very happy with the care given to my sister at The Lilacs. She has settled in well, considering the pandemic isolation. The staff have been very good.
13 April 2021
Having us of The Lilacs before, she was happy and came home content. Fine by me.
22 March 2021
Mum has been a resident at The Lilacs for over four (4) years now and we have been really pleased with the level of care and support provided. The staff are helpful and friendly towards both residents and visitors. Staff turnover seems very low - a positive reflection on the ethos of Stonehaven and the professionalism of the Manager and her senior team. This continuity of care with familiar people has undoubtedly helped Mum. The Lilacs is comfortable and 'homely', displaying a positive and reassuring atmosphere.
12 March 2021
From the very first phone call, my family and I were impressed by the help, kindness and reassurance we were given at what is a decision that is so hard. It is exceptionally difficult, especially as we haven't been inside the home because of Covid and lockdown, but have felt very happy and well informed since "Dad" entered the home in August 2020. I couldn't fault the care and attention given, especially as a couple of health issues have arisen along the way, which was attended to speedily. Very grateful to all for how my Dad has settled, is happy and well looked after.
Latest Reviews for The Lilacs Residential Home
13 August 2025
I only come in once or twice a week, but every time I come in she (my mum) is very well looked after. She seems really happy.
05 June 2025
Very disappointed. My husband didn't like the hot food so only had a sandwich and yogurt twice a day plus some crisps and snacks. Consequently he has lost weight. The garden was lovely but what spoilt it were full ashtrays and flower pots full of cigarette buts. Some of the staff were helpful and nice but when my daughter, son in law and grandchildren visited they immediately got scanned without any explanation. Obviously the children were confused at to what was happening. We thought this was very rude and unnecessary. I collected my husband the evening before I was due to as he had been very agitated and had been shouting, he felt like he was in a prison. When we left no one said goodbye and I felt we left under a cloud, quite uncomfortable. My husbands bedroom smelt of urine when we arrived and was worse on one of my visits. Overall very disappointed.
13 May 2025
A friendly comfortable home for the elderly. My mother has received excellent care and attention when needed. I would recommend this home, the staff are well trained and show compassion and empathy. A very pleasant and happy environment for all who work, visit or live at The Lilacs.
13 May 2025
Very happy with the care my auntie is receiving. She looks very well and obviously is eating well.
13 May 2025
I am very happy with the care that my aunt receives at the home. She is safe and is happy here.
13 May 2025
Lilacs Care Home is a lovely place, very welcoming, the carers are amazing. Wouldn't wish of any better place for my sister!
09 December 2024
Over the last 18 months my mother has been very well looked after. I thank all the staff at The Lilacs (Exeter) for their dedication and support with the care they gave Mother in the last months of her life, and in particular the way they cared for her as the end was approaching. The Lilacs was well run and it appeared that all the other clients were treated with care and respect.
19 August 2024
The staff at this care home made a supreme effort to ensure my mum enjoyed her 100th birthday in July, decorating her room, making a special cake and marking the occasion with photos in their newsletter. The staff at this home treat my mum with great patience and dignity and are very warm towards her. A great deal of effort is made with her likes and dislikes. The home is not luxurious but it is warm and homely and there always seems to be something organised for the residents.
04 March 2024
After living at The Lilacs for several years, as her Alzheimer's progressed, my mother died there on 8th February 2024. We were surrounded by care and compassion both during and after her final days. Nothing seemed to be too much trouble, and it was as though they were saying goodbye to one of their friends. I have nothing but praise for all the staff who looked after my mother during her years of residence. They knew her moods, likes and dislikes, and acted accordingly with kindness and understanding. Thank you from the bottom of my heart for the way you looked after her. I couldn't have asked for better.
31 January 2024
Twenty-one months ago, I had to make the hardest decision of my life. My mum had dementia and I had to put her in a care home. I chose The Lilacs Residential Home in Old Tiverton Road, Exeter. On Sunday, Mum became ill and they started palliative care. Over the last couple of days and nights, Mum and I and other family members experienced such love and care from all the staff. From the manager to the cleaner, they showed such kindness and compassion. I heard stories from so many members of staff about Mum, that confirmed that I had done the right thing. They knew Mum, they had seen beyond the dementia and had seen her as she had been. They had treated her with respect and dignity right up to this morning when Mum passed peacefully. The kindness didn't stop though. Their concern then passed to me, making sure I was ok and guiding me through something I have never experienced before. I cannot thank Mum's Lilacs family enough. You have gone above and beyond. Thank you is just not enough.
14 December 2023
I am so pleased with the care my mum receives at The Lilacs. All the staff are friendly and so very kind, nothing is too much trouble for them. I had been so worried about my mum and she is now so much happier and I can relax knowing that she is receiving exceptional care. Her whole life has improved and she feels safe and loves the company she now has. Thank you for making a difficult time bearable and even happy for us knowing my mum is so well cared for.
06 July 2023
I, of course, had reservations about putting my dad in a home but I couldn't be more delighted with the care and treatment he receives and it is first class.
06 April 2023
We can only review what we have seen so far with our dear friends and their feedback is very positive so far. We have noticed a great improvement in their health and well-being since the short time they have been with you.
10 January 2023
My mum's been in The Lilacs Residential Home for over a year now, if not longer. She loves it, friendly and polite staff, even I have a bit of fun with them. My mum's cheeky when she is happy (always cheeky). She is very well looked after and has a wonderful room. The staff are brilliant.
10 January 2023
The staff are polite and friendly. Dad is well looked after. The home is very clean and homely.
27 June 2022
My mother has Alzheimer's and needs a lot of help and assistance every day. The staff are lovely and kind to her and I know she is happy there and feels that it is her home.
27 October 2021
Very happy with the care given to my sister at The Lilacs. She has settled in well, considering the pandemic isolation. The staff have been very good.
13 April 2021
Having us of The Lilacs before, she was happy and came home content. Fine by me.
22 March 2021
Mum has been a resident at The Lilacs for over four (4) years now and we have been really pleased with the level of care and support provided. The staff are helpful and friendly towards both residents and visitors. Staff turnover seems very low - a positive reflection on the ethos of Stonehaven and the professionalism of the Manager and her senior team. This continuity of care with familiar people has undoubtedly helped Mum. The Lilacs is comfortable and 'homely', displaying a positive and reassuring atmosphere.
12 March 2021
From the very first phone call, my family and I were impressed by the help, kindness and reassurance we were given at what is a decision that is so hard. It is exceptionally difficult, especially as we haven't been inside the home because of Covid and lockdown, but have felt very happy and well informed since "Dad" entered the home in August 2020. I couldn't fault the care and attention given, especially as a couple of health issues have arisen along the way, which was attended to speedily. Very grateful to all for how my Dad has settled, is happy and well looked after.