The Lilacs Residential Home

42/44 Old Tiverton Road, Exeter EX4 6NG
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9.5 38 Reviews
  • The Lilacs Residential Home, Exeter
The Lilacs Residential Home joined the Stonehaven Healthcare Group in November 2015.

The Lilacs provides residents with a warm, friendly and caring living environment.

A team of professional care staff The Lilacs Residential Home are fully equipped to provide high-quality care and support to all of their residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1438
  • Self-Funded Residential Dementia Care: £950 – £1438
  • RESPITE Self-Funded Residential Care: £950 – £1438
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1438

These prices are only a guideline, please contact The Lilacs Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Toni Brealey (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Open to All based upon a Pre-Admission Assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (29)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • Visitors welcome at any time. It is asked that visitors be as considerate as possible so avoid visiting before 9.30am and after 9.30pm. Upon arrival all visitors will be asked to sign in (and to sign out upon departure) - there's regulatory requirements for this, not least with regards to Fire Regulations - The Lilacs Residential Home needs to know exactly who is in the building at all times. If you leave without signing out it will be assumed that your still in the building - which could have serious consequences for others. Please do not be offended if you are asked for identification - the home is simply protecting their residents.

Parking

  • There is limited parking on site at the rear of the property. There is also on street parking on the road outside The Lilacs.

The Lilacs Residential Home Reviews (38)

Total of 38, showing 1-20
9.5

The Lilacs Residential Home has a Review Score of 9.5 (9.481) out of 10, based on 11 reviews in the last 2 years. Over all time The Lilacs Residential Home has 38 reviews.

Overall Experience

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Date Published

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Review from Phillip B (Son of Resident) published on 13 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I only come in once or twice a week, but every time I come in she (my mum) is very well looked after. She seems really happy.

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Good afternoon. Thank you for taking the time to leave this really positive feedback in relation to our Care Team and Care Home at The Lilacs in Exeter. It's lovely to read that every time you visit your mum is well looked after and seems really happy. Kindest regards, Nathan.

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Review from M B (Wife of Resident) published on 5 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very disappointed. My husband didn't like the hot food so only had a sandwich and yogurt twice a day plus some crisps and snacks. Consequently he has lost weight. The garden was lovely but what spoilt it were full ashtrays and flower pots full of cigarette buts. Some of the staff were helpful and nice
but when my daughter, son in law and grandchildren visited they immediately got scanned without any explanation. Obviously the children were confused at to what was happening. We thought this was very rude and unnecessary. I collected my husband the evening before I was due to as he had been very agitated and had been shouting, he felt like he was in a prison. When we left no one said goodbye and I felt we left under a cloud, quite uncomfortable. My husbands bedroom smelt of urine when we arrived and was worse on one of my visits. Overall very disappointed.

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Good morning MB. It is, of course, very disappointing to receive anything other than a glowing review. We are very sorry that you have felt the need to write it. I have spoken to the Care Home Manager and reviewed records etc. Whilst I only have 1000 characters here and am conscious of the need for discretion and dignity - I am able to reply as follows. Your husband was very happy at The Lilacs until the day he left. He ate well and regularly enjoyed the excellent hot food that we provide. We check all visitors temperature upon arrival as a high temperature is a clear indicator of illness - the UK has had a quad-demic of respiratory illness this year. It's difficult to address the smell of urine other than to say that the room did not smell of urine - but there may be times when there was a smell of urine present - and these are dealt with quickly. Our care team spent much time helping your husband and caring for him. Your review is a very unfair reflection of their dedication.

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Review from L B (Daughter of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly comfortable home for the elderly. My mother has received excellent care and attention when needed. I would recommend this home, the staff are well trained and show compassion and empathy. A very pleasant and happy environment for all who work, visit or live at The Lilacs.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Hello LB. Thank you for taking the time to write and publish this detailed review our your experience with our Care Team at The Lilacs, one of our Care Homes in Exeter. It's really nice to read that you find The Lilacs to be friendly and comfortable, that your mother has received excellent care and attention and that you would recommend the home to others. I know our Care Team will be really happy to read your kind words of recognition for their hard work. Thank you again.

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Review from Gill K (Niece of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my auntie is receiving. She looks very well and obviously is eating well.

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Hello Gill K. Thank you for taking the time to publish this 5 / 5 Star review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's lovely to read that you are really happy with the care that your auntie is receiving and that she looks and is eating well. Kindest regards

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Review from Andrew V (Nephew of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my aunt receives at the home. She is safe and is happy here.

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Hello Andrew V. Thank you for taking the time to publish this 5 / 5 Star review of your experience with our Care Home and Care Team at The Lilacs in Exeter. It's really lovely to read that you are very happy with the care that your aunt receives and that she is safe and happy there. Kindest regards

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Review from Jackie O (Sister of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lilacs Care Home is a lovely place, very welcoming, the carers are amazing. Wouldn't wish of any better place for my sister!

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Hello Jackie O. Thank you for taking the time to publish this really lovely review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's really lovely to read that you find that The Lilacs is a lovely place, very welcoming and with amazing carers and, most importantly, that you could not wish for a better place for your sister. Thank you again for this kind feedback, I know the team at The Lilacs will really appreciate it. Kindest regards

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Review from C G (Son of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last 18 months my mother has been very well looked after. I thank all the staff at The Lilacs (Exeter) for their dedication and support with the care they gave Mother in the last months of her life, and in particular the way they cared for her as the end was approaching. The Lilacs was well
run and it appeared that all the other clients were treated with care and respect.

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Good afternoon CG. Thank you for taking the time to leave this really positive review of your experience with our care team and care home at The Lilacs in Exeter. It's really nice to read that your mum had been very well looked after and thank you for highlighting the dedication and support provided by our care team. We are, of course, all very sorry for your recent loss. Kindest regards

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Review from Barbara F (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home made a supreme effort to ensure my mum enjoyed her 100th birthday in July, decorating her room, making a special cake and marking the occasion with photos in their newsletter.
The staff at this home treat my mum with great patience and dignity and are very warm towards her.
A great deal of effort is made with her likes and dislikes. The home is not luxurious but it is warm and homely and there always seems to be something organised for the residents.

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Hello Barbara F. Thank you so much for taking the time to write and publish this really lovely review of your experience, and most importantly that of your mum, with our care team and care home at The Lilacs. It's lovely to read that your mum enjoyed her 100th Birthday and that the team were able to join in celebrating with her. I note what you say 'the home is not luxurious' and I agree - in all of our care homes we work really hard to ensure that we create a home-from-home feeling - we don't have a cinema room or sauna etc. at The Lilacs - but we don't (well, most of us) have those at home. We have lovely people with a cosy lounge (with a big TV) and a lovely bathroom. I have noted that you have only scored us 3 for cleanliness - we would certainly want a 5 for that! Please let the home manager know if you have any concerns about cleanliness. Thank you again for your kind feedback.

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Review from Sue S (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After living at The Lilacs for several years, as her Alzheimer's progressed, my mother died there on 8th February 2024. We were surrounded by care and compassion both during and after her final days. Nothing seemed to be too much trouble, and it was as though they were saying goodbye to one of their
friends. I have nothing but praise for all the staff who looked after my mother during her years of residence. They knew her moods, likes and dislikes, and acted accordingly with kindness and understanding. Thank you from the bottom of my heart for the way you looked after her. I couldn't have asked for better.

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Firstly, please allow me to pass on our condolences for the sad loss of your Mum. Secondly, thank you for taking the time to leave this really lovely review of our care Team and Care Home at The Lilacs in Exeter. It's really lovely to read how our care team supported you, and your mum, during and following her final days. We have a great team at The Lilacs, many of whom have been there a long time, all of whom will have gotten to know your mum well and will miss her. Thank you again for your kind words and may I offer our best wishes to you and your family. Kindest regards.

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Review from Linda K (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twenty-one months ago, I had to make the hardest decision of my life. My mum had dementia and I had to put her in a care home. I chose The Lilacs Residential Home in Old Tiverton Road, Exeter. On Sunday, Mum became ill and they started palliative care. Over the last couple of days and nights, Mum and
I and other family members experienced such love and care from all the staff. From the manager to the cleaner, they showed such kindness and compassion. I heard stories from so many members of staff about Mum, that confirmed that I had done the right thing. They knew Mum, they had seen beyond the dementia and had seen her as she had been. They had treated her with respect and dignity right up to this morning when Mum passed peacefully. The kindness didn't stop though. Their concern then passed to me, making sure I was ok and guiding me through something I have never experienced before. I cannot thank Mum's Lilacs family enough. You have gone above and beyond. Thank you is just not enough.

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Please allow me to begin by saying how sorry I am for your recent loss. From what you say, it is clear that your mum was a well-loved member of the family at The Lilacs and that she will be greatly missed by all. May I also thank you so much for sharing your experience - it's so important for our care team at The Lilacs to see how much their care means to our residents and their families and other loved ones. Your words and experience will also be a source of great reassurance for anybody else who finds themselves in the really difficult situation that you were facing twenty-one months ago. We wish you and your family all the very best at this difficult time. Kindest regards.

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Review from Kerry J (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care my mum receives at The Lilacs. All the staff are friendly and so very kind, nothing is too much trouble for them. I had been so worried about my mum and she is now so much happier and I can relax knowing that she is receiving exceptional care. Her whole life has improved
and she feels safe and loves the company she now has. Thank you for making a difficult time bearable and even happy for us knowing my mum is so well cared for.

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Thank you so much for taking the time to leave this really lovely 5/5-star review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's really lovely to read that your mum is so much happier and that her whole life has improved since moving in. It's also lovely to read what a positive effect this has had upon you, enabling you to be happy knowing that your mum is being well cared for. Feedback such as yours is so important, it has such a positive effect on our care team who work so hard in such a difficult and important role and it provides a really useful window to other people who may be facing the difficult decisions which accompany and decision around entering residential care. Thank you again for this feedback, I know it will benefit a lot of people and is greatly appreciated. Kindest regards and (oh, and Merry Christmas)

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Review from Stephen B (Son of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I, of course, had reservations about putting my dad in a home but I couldn't be more delighted with the care and treatment he receives and it is first class.

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Hello Stephen,
Thank you so much for this really positive feedback in relation to your dad's move to our care home The Lilacs in Exeter. Your experience will be exactly as per so many other families - with regards to both your own reservations before the move and your delight following. We're all really pleased that this has been a positive experience for your family. Kindest regards, Nathan.

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Review from Loveday L (Friend of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can only review what we have seen so far with our dear friends and their feedback is very positive so far. We have noticed a great improvement in their health and well-being since the short time they have been with you.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Hello, Loveday. Thank you for this really lovely and positive feedback. It's great to read that your friends are settling in well and are happy at The Lilacs and that you have noticed a great improvement in their health and well-being since their arrival. I know the manager and her team will be really happy to read this as well! Kindest regards, Nathan.

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Review from Andrew P (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's been in The Lilacs Residential Home for over a year now, if not longer. She loves it, friendly and polite staff, even I have a bit of fun with them. My mum's cheeky when she is happy (always cheeky). She is very well looked after and has a wonderful room. The staff are brilliant.

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Hello Andrew P,
Thank you so much for leaving this full house 5/5 star review of your experience with our care team and care home at The Lilacs in Exeter. It's great to read that your mum loves living at The Lilacs. It's always great when we have cheeky residents who have a bit of banter and a laugh with the care team - it's great for them, it's great for the care team and it encourages other, possibly less confident residents, to also join in. Thank you for your kind words about the care team - I know they will really appreciate them. Kindest regards, Nathan.

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Review from Suzanne M (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are polite and friendly. Dad is well looked after. The home is very clean and homely.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Hello, Suzanne. Thank you for leaving this positive review of your experience with our care team and care home at The Lilacs in Exeter. It's lovely to read that our care team members are all polite and friendly and that your dad is well looked after. Further, that the home is clean and 'homely'. We like homely! Kindest regards, Nathan.

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Review from J P (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has Alzheimer's and needs a lot of help and assistance every day. The staff are lovely and kind to her and I know she is happy there and feels that it is her home.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Hello and thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's lovely to read that your Mum is happy at The Lilacs and that she feels that it is her home. I know Mary and her team will really appreciate this feedback - and I agree - whenever I visit, I am always struck by how informal, calm, and homely the atmosphere is. Thank you again for this lovely review. Kindest regards, Nathan.

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Review from David M (Brother of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care given to my sister at The Lilacs. She has settled in well, considering the pandemic isolation. The staff have been very good.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Hello David, Thank you for leaving this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's really nice to read that your mum has settled in well and that the care team have been really good. Kindest regards, Nathan.

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Review from Kenneth B (Husband of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having us of The Lilacs before, she was happy and came home content. Fine by me.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Thank you for taking the time to leave this 5/5 star review of our care team and care home at The Lilacs in Exeter. Kindest regards.

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Review from G W (Son of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at The Lilacs for over four (4) years now and we have been really pleased with the level of care and support provided. The staff are helpful and friendly towards both residents and visitors. Staff turnover seems very low - a positive reflection on the ethos of Stonehaven and
the professionalism of the Manager and her senior team. This continuity of care with familiar people has undoubtedly helped Mum. The Lilacs is comfortable and 'homely', displaying a positive and reassuring atmosphere.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Thank you so much for taking the time to leave this really positive review of your experience with our care team and care home at The Lilacs in Exeter. We're all really pleased that you are happy with the care that your mum has received over her 4-years with us at The Lilacs. Thank you in particular for highlighting our fantastic care team and the importance of the work they do. Striking the balance between professional and homely is no easy task - yet the care team at The Lilacs achieve it well. Yes, we are indeed fortunate to have a great management team and the senior team at The Lilacs. And thank you also for recognising as a whole - there are a lot of people working really hard behind the scenes to provide the support and resources that our front line care teams need in order to be able to do their jobs to the very best level. It's not often that those people are recognised, yet feedback such as this is as important to them as to anybody else.

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Review from B T (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the very first phone call, my family and I were impressed by the help, kindness and reassurance we were given at what is a decision that is so hard. It is exceptionally difficult, especially as we haven't been inside the home because of Covid and lockdown, but have felt very happy and well informed
since "Dad" entered the home in August 2020. I couldn't fault the care and attention given, especially as a couple of health issues have arisen along the way, which was attended to speedily. Very grateful to all for how my Dad has settled, is happy and well looked after.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Good afternoon, many thanks for taking the time to leave this lovely review of your experience with our care team and care home at The Lilacs. It's really nice to read that your Dad is happy and well looked after and that you also are really happy with the care being provided. Feedback such as this is greatly appreciated by us all, but especially our care team members whose hard work and dedication are always deserving of such recognition. Kindest regards.

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Current Review Score: 9.5 (9.481)

Overview of Review Score

The Review Score of 9.5 (9.481) out of 10 for The Lilacs Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.481 for The Lilacs Residential Home is calculated as follows: ( (88 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 131 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lilacs Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Toni

Toni Brealey

Job Title: Registered Manager

Registered Manager of The Lilacs in Exeter.

Frequently Asked Questions about The Lilacs Residential Home

What types of Care is The Lilacs Residential Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Lilacs Residential Home have?

There are 29 Single Rooms.

What are the Facilities & Services at The Lilacs Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Lilacs Residential Home to the centre of Exeter?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Lilacs Residential Home to verify any information. View our terms and conditions. The Lilacs Residential Home has an Enhanced Service - more info.