






The Lilacs Residential Home joined the Stonehaven Healthcare Group in November 2015.
The Lilacs provides residents with a warm, friendly and caring living environment.
A team of professional care staff The Lilacs Residential Home are fully equipped to provide high-quality care and support to all of their residents.
Care Provided by The Lilacs Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Lilacs Residential Home for full pricing details and T&Cs.
Contact The Lilacs Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Stonehaven Care Group
- Private Owned
Person in charge
- Toni Brealey (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (29)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome at any time. It is asked that visitors be as considerate as possible so avoid visiting before 9.30am and after 9.30pm. Upon arrival all visitors will be asked to sign in (and to sign out upon departure) - there's regulatory requirements for this, not least with regards to Fire Regulations - The Lilacs Residential Home needs to know exactly who is in the building at all times. If you leave without signing out it will be assumed that your still in the building - which could have serious consequences for others. Please do not be offended if you are asked for identification - the home is simply protecting their residents.
Parking
- There is limited parking on site at the rear of the property. There is also on street parking on the road outside The Lilacs.
The Lilacs Residential Home Reviews (44)
The Lilacs Residential Home has a Review Score of 9.1 (9.059) out of 10, based on 14 reviews in the last 2 years.
Over all time The Lilacs Residential Home has 44 reviews.
My wife is treated very well and that is all that matters, my only complaint is the quality on of the food.
Good morning Andy W. Thank you for this feedback. It's really good to read that you wife is treated very well. I am surprised and concerned to read that you / your wife is / are unhappy with the quality of the food. I know we have gone to great lengths to ensure that we source the very best food...
Mums needs have changed quite a lot recently and I'm delighted by the way in which her care plan has been adapted to ensure her wellbeing care and happiness. All staff are fully aware of the care that mum needs which they deliver with empathy and humility. Mum continues to receive excellent care at The Lilacs.
Good afternoon Lorraine. Thank you so much for taking the time to leave this really positive review of our Care Team and Care Home at The Lilacs in Exeter. It's really lovely to read how happy you are with the care that your mum is receiving, how the care team have adapted to her changing care...
The Lilacs has proved a friendly and caring home for my mother. She seems to be happy and settled there. I and my family are satisfied with the care she receives. I find the staff (and management) respond well to any criticism that comes their way, and I am grateful for that. Food is great, and her room is kept clean (although I have had to request a clean once). Her bible has gone missing and not found and residents often go into her room unexpectedly.
Good morning David. Thank you for taking the time to leave this feedback. It's lovely to read that you find The Lilacs to be a friendly and caring home and that your mum seems to be happy and settled. Thankyou also for the kind words about the management and care team in general. And the positive...
The staff and management work very hard and as a team. There is always someone available to talk to regarding mum. Plans are discussed properly.
Good morning David. Thank you for taking the time to write and leave this 4 / 5 out of 5 star rating of your experience with our Care Team and Care Home at The Lilacs in Exeter. Thank you for your kind words about are care and management teams. It's great to read that your mum is being well looked after. Kindest regards, Nathan.
I have been visiting my very elderly and frail mother in The Lilacs for 3 years now. The most important things to me are that she is cared for and safe. She is undoubtedly both of those things. I cannot speak highly enough about the staff. Patient, caring, hard-working and all with a much-needed sense of humour. I have to travel a considerable distance to visit, and they look after their visitors, too. I always receive a very warm welcome.
There is not much to say I find the home excellent I gave lower results on management because there isn't a manager in place at the moment. Only temporary at the moment. The food is a bit repetitive and there is much waste but overall the staff are friendly and caring. The staff are friendly and caring and the cleanliness is fantastic. Keep up the great work.
Good morning Bryan. Thank you for this kind and positive feedback relating to your experience with our Care Team and Care Home at The Lilacs in Exeter. Noting your comments about Management - The Lilacs is currently being ably supported by Emma, our Deputy Manager, along with regular on-site...
Without the wonderful care and support of all staff at the Lilac care home I could not have coped very well as my husband was really poorly. They were angels without wings not only did they look after my husband they made sure I was ok also I must say the food was excellent.
Good afternoon Teresa. Thank you so much for leaving this really personal and clearly heartfelt review of your experience with our Care Team at The Lilacs Residential Care Home in Exeter, Devon. It's lovely to read about how well our Care Team looked after you and your husband at such a difficult...
I only come in once or twice a week, but every time I come in she (my mum) is very well looked after. She seems really happy.
Good afternoon. Thank you for taking the time to leave this really positive feedback in relation to our Care Team and Care Home at The Lilacs in Exeter. It's lovely to read that every time you visit your mum is well looked after and seems really happy. Kindest regards, Nathan.
Very disappointed. My husband didn't like the hot food so only had a sandwich and yogurt twice a day plus some crisps and snacks. Consequently he has lost weight. The garden was lovely but what spoilt it were full ashtrays and flower pots full of cigarette buts. Some of the staff were helpful and nice but when my daughter, son in law and grandchildren visited they immediately got scanned without any explanation. Obviously the children were confused at to what was happening. We thought this was very rude and unnecessary. I collected my husband the evening before I was due to as he had been very agitated and had been shouting, he felt like he was in a prison. When we left no one said goodbye and I felt we left under a cloud, quite uncomfortable. My husbands bedroom smelt of urine when we arrived and was worse on one of my visits. Overall very disappointed.
Good morning MB. It is, of course, very disappointing to receive anything other than a glowing review. We are very sorry that you have felt the need to write it. I have spoken to the Care Home Manager and reviewed records etc. Whilst I only have 1000 characters here and am conscious of the need for...
Very happy with the care my auntie is receiving. She looks very well and obviously is eating well.
Hello Gill K. Thank you for taking the time to publish this 5 / 5 Star review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's lovely to read that you are really happy with the care that your auntie is receiving and that she looks and is eating well. Kindest regards
I am very happy with the care that my aunt receives at the home. She is safe and is happy here.
Hello Andrew V. Thank you for taking the time to publish this 5 / 5 Star review of your experience with our Care Home and Care Team at The Lilacs in Exeter. It's really lovely to read that you are very happy with the care that your aunt receives and that she is safe and happy there. Kindest regards
Lilacs Care Home is a lovely place, very welcoming, the carers are amazing. Wouldn't wish of any better place for my sister!
Hello Jackie O. Thank you for taking the time to publish this really lovely review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's really lovely to read that you find that The Lilacs is a lovely place, very welcoming and with amazing carers and, most importantly,...
Over the last 18 months my mother has been very well looked after. I thank all the staff at The Lilacs (Exeter) for their dedication and support with the care they gave Mother in the last months of her life, and in particular the way they cared for her as the end was approaching. The Lilacs was well run and it appeared that all the other clients were treated with care and respect.
Good afternoon CG. Thank you for taking the time to leave this really positive review of your experience with our care team and care home at The Lilacs in Exeter. It's really nice to read that your mum had been very well looked after and thank you for highlighting the dedication and support provided by our care team. We are, of course, all very sorry for your recent loss. Kindest regards
The staff at this home treat my mum with great patience and dignity and are very warm towards her. A great deal of effort is made with her likes and dislikes. The home is not luxurious but it is warm and homely and there always seems to be something organised for the residents.
Hello Barbara F. Thank you so much for taking the time to write and publish this really lovely review of your experience, and most importantly that of your mum, with our care team and care home at The Lilacs. It's lovely to read that your mum enjoyed her 100th Birthday and that the team were able...
After living at The Lilacs for several years, as her Alzheimer's progressed, my mother died there on 8th February 2024. We were surrounded by care and compassion both during and after her final days. Nothing seemed to be too much trouble, and it was as though they were saying goodbye to one of their friends. I have nothing but praise for all the staff who looked after my mother during her years of residence. They knew her moods, likes and dislikes, and acted accordingly with kindness and understanding. Thank you from the bottom of my heart for the way you looked after her. I couldn't have asked for better.
Firstly, please allow me to pass on our condolences for the sad loss of your Mum. Secondly, thank you for taking the time to leave this really lovely review of our care Team and Care Home at The Lilacs in Exeter. It's really lovely to read how our care team supported you, and your mum, during and...
Twenty-one months ago, I had to make the hardest decision of my life. My mum had dementia and I had to put her in a care home. I chose The Lilacs Residential Home in Old Tiverton Road, Exeter. On Sunday, Mum became ill and they started palliative care. Over the last couple of days and nights, Mum and I and other family members experienced such love and care from all the staff. From the manager to the cleaner, they showed such kindness and compassion. I heard stories from so many members of staff about Mum, that confirmed that I had done the right thing. They knew Mum, they had seen beyond the dementia and had seen her as she had been. They had treated her with respect and dignity right up to this morning when Mum passed peacefully. The kindness didn't stop though. Their concern then passed to me, making sure I was ok and guiding me through something I have never experienced before. I cannot thank Mum's Lilacs family enough. You have gone above and beyond. Thank you is just not enough.
Please allow me to begin by saying how sorry I am for your recent loss. From what you say, it is clear that your mum was a well-loved member of the family at The Lilacs and that she will be greatly missed by all. May I also thank you so much for sharing your experience - it's so important for our...
I am so pleased with the care my mum receives at The Lilacs. All the staff are friendly and so very kind, nothing is too much trouble for them. I had been so worried about my mum and she is now so much happier and I can relax knowing that she is receiving exceptional care. Her whole life has improved and she feels safe and loves the company she now has. Thank you for making a difficult time bearable and even happy for us knowing my mum is so well cared for.
Thank you so much for taking the time to leave this really lovely 5/5-star review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's really lovely to read that your mum is so much happier and that her whole life has improved since moving in. It's also lovely to read...
I, of course, had reservations about putting my dad in a home but I couldn't be more delighted with the care and treatment he receives and it is first class.
Thank you so much for this really positive feedback in relation to your dad's move to our care home The Lilacs in Exeter. Your experience will be exactly as per so many other families - with regards to both your own reservations before the move and your delight following. We're all really pleased that this has been a positive experience for your family. Kindest regards, Nathan.
We can only review what we have seen so far with our dear friends and their feedback is very positive so far. We have noticed a great improvement in their health and well-being since the short time they have been with you.
Hello, Loveday. Thank you for this really lovely and positive feedback. It's great to read that your friends are settling in well and are happy at The Lilacs and that you have noticed a great improvement in their health and well-being since their arrival. I know the manager and her team will be really happy to read this as well! Kindest regards, Nathan.
My mum's been in The Lilacs Residential Home for over a year now, if not longer. She loves it, friendly and polite staff, even I have a bit of fun with them. My mum's cheeky when she is happy (always cheeky). She is very well looked after and has a wonderful room. The staff are brilliant.
Thank you so much for leaving this full house 5/5 star review of your experience with our care team and care home at The Lilacs in Exeter. It's great to read that your mum loves living at The Lilacs. It's always great when we have cheeky residents who have a bit of banter and a...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Lilacs Residential Home.
There are no upcoming events for The Lilacs Residential Home.
Awards / Recognitions (3)
- 28 Feb 2023Recipient: Stonehaven Care Group
- 30 Jun 2021Recipient: Stonehaven Care Group
- 01 Feb 2018Recipient: Stonehaven Care Group
Accreditations
There are no accreditations posted yet for The Lilacs Residential Home.
Meet the Team (1)

Registered Manager of The Lilacs in Exeter.
Frequently Asked Questions about The Lilacs Residential Home
What types of Care is The Lilacs Residential Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Lilacs Residential Home have?
There are 29 Single Rooms.
What are the Facilities & Services at The Lilacs Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Lilacs Residential Home to the centre of Exeter?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Lilacs Residential Home to verify any information. View our terms and conditions. The Lilacs Residential Home has an Enhanced Service -more info.