The Lilacs Residential Home joined the Stonehaven Healthcare Group in November 2015.
The Lilacs provides residents with a warm, friendly and caring living environment.
A team of professional care staff The Lilacs Residential Home are fully equipped to provide high-quality care and support to all of their residents.
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The Lilacs Residential Home has a Review Score of 9.3 (9.254) out of 10, based on 18 reviews in the last 2 years.
Over all time The Lilacs Residential Home has 49 reviews.
Twenty-one months ago, I had to make the hardest decision of my life. My mum had dementia and I had to put her in a care home. I chose The Lilacs Residential Home in Old Tiverton Road, Exeter. On Sunday, Mum became ill and they started palliative care. Over the last couple of days and nights, Mum...
Twenty-one months ago, I had to make the hardest decision of my life. My mum had dementia and I had to put her in a care home. I chose The Lilacs Residential Home in Old Tiverton Road, Exeter. On Sunday, Mum became ill and they started palliative care. Over the last couple of days and nights, Mum and I and other family members experienced such love and care from all the staff. From the manager to the cleaner, they showed such kindness and compassion. I heard stories from so many members of staff about Mum, that confirmed that I had done the right thing. They knew Mum, they had seen beyond the dementia and had seen her as she had been. They had treated her with respect and dignity right up to this morning when Mum passed peacefully. The kindness didn't stop though. Their concern then passed to me, making sure I was ok and guiding me through something I have never experienced before. I cannot thank Mum's Lilacs family enough. You have gone above and beyond. Thank you is just not enough.
Please allow me to begin by saying how sorry I am for your recent loss. From what you say, it is clear that your mum was a well-loved member of the family at The Lilacs and that she will be greatly missed by all. May I also thank you so much for sharing your experience - it's so important for our...
Please allow me to begin by saying how sorry I am for your recent loss. From what you say, it is clear that your mum was a well-loved member of the family at The Lilacs and that she will be greatly missed by all. May I also thank you so much for sharing your experience - it's so important for our care team at The Lilacs to see how much their care means to our residents and their families and other loved ones. Your words and experience will also be a source of great reassurance for anybody else who finds themselves in the really difficult situation that you were facing twenty-one months ago. We wish you and your family all the very best at this difficult time. Kindest regards.
I am so pleased with the care my mum receives at The Lilacs. All the staff are friendly and so very kind, nothing is too much trouble for them. I had been so worried about my mum and she is now so much happier and I can relax knowing that she is receiving exceptional care. Her whole life has...
I am so pleased with the care my mum receives at The Lilacs. All the staff are friendly and so very kind, nothing is too much trouble for them. I had been so worried about my mum and she is now so much happier and I can relax knowing that she is receiving exceptional care. Her whole life has improved and she feels safe and loves the company she now has. Thank you for making a difficult time bearable and even happy for us knowing my mum is so well cared for.
Thank you so much for taking the time to leave this really lovely 5/5-star review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's really lovely to read that your mum is so much happier and that her whole life has improved since moving in. It's also lovely to read...
Thank you so much for taking the time to leave this really lovely 5/5-star review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's really lovely to read that your mum is so much happier and that her whole life has improved since moving in. It's also lovely to read what a positive effect this has had upon you, enabling you to be happy knowing that your mum is being well cared for. Feedback such as yours is so important, it has such a positive effect on our care team who work so hard in such a difficult and important role and it provides a really useful window to other people who may be facing the difficult decisions which accompany and decision around entering residential care. Thank you again for this feedback, I know it will benefit a lot of people and is greatly appreciated. Kindest regards and (oh, and Merry Christmas)
I, of course, had reservations about putting my dad in a home but I couldn't be more delighted with the care and treatment he receives and it is first class.
I, of course, had reservations about putting my dad in a home but I couldn't be more delighted with the care and treatment he receives and it is first class.
Thank you so much for this really positive feedback in relation to your dad's move to our care home The Lilacs in Exeter. Your experience will be exactly as per so many other families - with regards to both your own reservations before the move and your delight following. We're all really pleased that this has been a positive experience for your family. Kindest regards, Nathan.
We can only review what we have seen so far with our dear friends and their feedback is very positive so far. We have noticed a great improvement in their health and well-being since the short time they have been with you.
We can only review what we have seen so far with our dear friends and their feedback is very positive so far. We have noticed a great improvement in their health and well-being since the short time they have been with you.
Hello, Loveday. Thank you for this really lovely and positive feedback. It's great to read that your friends are settling in well and are happy at The Lilacs and that you have noticed a great improvement in their health and well-being since their arrival. I know the manager and her team will be really happy to read this as well! Kindest regards, Nathan.
My mum's been in The Lilacs Residential Home for over a year now, if not longer. She loves it, friendly and polite staff, even I have a bit of fun with them. My mum's cheeky when she is happy (always cheeky). She is very well looked after and has a wonderful room. The staff are brilliant.
My mum's been in The Lilacs Residential Home for over a year now, if not longer. She loves it, friendly and polite staff, even I have a bit of fun with them. My mum's cheeky when she is happy (always cheeky). She is very well looked after and has a wonderful room. The staff are brilliant.
Thank you so much for leaving this full house 5/5 star review of your experience with our care team and care home at The Lilacs in Exeter. It's great to read that your mum loves living at The Lilacs. It's always great when we have cheeky residents who have a bit of banter and a...
Hello Andrew P,Thank you so much for leaving this full house 5/5 star review of your experience with our care team and care home at The Lilacs in Exeter. It's great to read that your mum loves living at The Lilacs. It's always great when we have cheeky residents who have a bit of banter and a laugh with the care team - it's great for them, it's great for the care team and it encourages other, possibly less confident residents, to also join in. Thank you for your kind words about the care team - I know they will really appreciate them. Kindest regards, Nathan.
The staff are polite and friendly. Dad is well looked after. The home is very clean and homely.
The staff are polite and friendly. Dad is well looked after. The home is very clean and homely.
Hello, Suzanne. Thank you for leaving this positive review of your experience with our care team and care home at The Lilacs in Exeter. It's lovely to read that our care team members are all polite and friendly and that your dad is well looked after. Further, that the home is clean and 'homely'. We like homely! Kindest regards, Nathan.
My mother has Alzheimer's and needs a lot of help and assistance every day. The staff are lovely and kind to her and I know she is happy there and feels that it is her home.
My mother has Alzheimer's and needs a lot of help and assistance every day. The staff are lovely and kind to her and I know she is happy there and feels that it is her home.
Hello and thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's lovely to read that your Mum is happy at The Lilacs and that she feels that it is her home. I know Mary and her team will really appreciate...
Hello and thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's lovely to read that your Mum is happy at The Lilacs and that she feels that it is her home. I know Mary and her team will really appreciate this feedback - and I agree - whenever I visit, I am always struck by how informal, calm, and homely the atmosphere is. Thank you again for this lovely review. Kindest regards, Nathan.
Very happy with the care given to my sister at The Lilacs. She has settled in well, considering the pandemic isolation. The staff have been very good.
Very happy with the care given to my sister at The Lilacs. She has settled in well, considering the pandemic isolation. The staff have been very good.
Hello David, Thank you for leaving this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's really nice to read that your mum has settled in well and that the care team have been really good. Kindest regards, Nathan.
Having us of The Lilacs before, she was happy and came home content. Fine by me.
Having us of The Lilacs before, she was happy and came home content. Fine by me.
Thank you for taking the time to leave this 5/5 star review of our care team and care home at The Lilacs in Exeter. Kindest regards.
Mum has been a resident at The Lilacs for over four (4) years now and we have been really pleased with the level of care and support provided. The staff are helpful and friendly towards both residents and visitors. Staff turnover seems very low - a positive reflection on the ethos of Stonehaven and...
Mum has been a resident at The Lilacs for over four (4) years now and we have been really pleased with the level of care and support provided. The staff are helpful and friendly towards both residents and visitors. Staff turnover seems very low - a positive reflection on the ethos of Stonehaven and the professionalism of the Manager and her senior team. This continuity of care with familiar people has undoubtedly helped Mum. The Lilacs is comfortable and 'homely', displaying a positive and reassuring atmosphere.
Thank you so much for taking the time to leave this really positive review of your experience with our care team and care home at The Lilacs in Exeter. We're all really pleased that you are happy with the care that your mum has received over her 4-years with us at The Lilacs. Thank you in...
Thank you so much for taking the time to leave this really positive review of your experience with our care team and care home at The Lilacs in Exeter. We're all really pleased that you are happy with the care that your mum has received over her 4-years with us at The Lilacs. Thank you in particular for highlighting our fantastic care team and the importance of the work they do. Striking the balance between professional and homely is no easy task - yet the care team at The Lilacs achieve it well. Yes, we are indeed fortunate to have a great management team and the senior team at The Lilacs. And thank you also for recognising as a whole - there are a lot of people working really hard behind the scenes to provide the support and resources that our front line care teams need in order to be able to do their jobs to the very best level. It's not often that those people are recognised, yet feedback such as this is as important to them as to anybody else.
From the very first phone call, my family and I were impressed by the help, kindness and reassurance we were given at what is a decision that is so hard. It is exceptionally difficult, especially as we haven't been inside the home because of Covid and lockdown, but have felt very happy and well...
From the very first phone call, my family and I were impressed by the help, kindness and reassurance we were given at what is a decision that is so hard. It is exceptionally difficult, especially as we haven't been inside the home because of Covid and lockdown, but have felt very happy and well informed since "Dad" entered the home in August 2020. I couldn't fault the care and attention given, especially as a couple of health issues have arisen along the way, which was attended to speedily. Very grateful to all for how my Dad has settled, is happy and well looked after.
Good afternoon, many thanks for taking the time to leave this lovely review of your experience with our care team and care home at The Lilacs. It's really nice to read that your Dad is happy and well looked after and that you also are really happy with the care being provided. Feedback such as this...
Good afternoon, many thanks for taking the time to leave this lovely review of your experience with our care team and care home at The Lilacs. It's really nice to read that your Dad is happy and well looked after and that you also are really happy with the care being provided. Feedback such as this is greatly appreciated by us all, but especially our care team members whose hard work and dedication are always deserving of such recognition. Kindest regards.
Mum came to The Lilacs in quite poor health just over two years ago. She came after several weeks in the hospital where she was found to have numerous problems, and it was decided she needed around the clock care. In that time, her problems have either disappeared or are under control. Her wits are...
Mum came to The Lilacs in quite poor health just over two years ago. She came after several weeks in the hospital where she was found to have numerous problems, and it was decided she needed around the clock care. In that time, her problems have either disappeared or are under control. Her wits are sharper, she jokes again, her anxiety has completely gone, and she eats normally again. The environment in The Lilacs is very good, and I'm so pleased we got her in.
Hello Michael, thank you for taking the time to publish this lovely review of your experience with our care team and care home at The Lilacs on Old Tiverton Road in Exeter, and what a lovely story it is to read. It's so nice to learn how your mum's health has improved since moving to The Lilacs,...
Hello Michael, thank you for taking the time to publish this lovely review of your experience with our care team and care home at The Lilacs on Old Tiverton Road in Exeter, and what a lovely story it is to read. It's so nice to learn how your mum's health has improved since moving to The Lilacs, and that she is both physically and psychologically healthier and happier. We do, in truth, see similar stories regularly - when people have a care home to take care of their basic needs; food, heat, companionship, laundry etc we regularly see people regaining their energy and strength, and once again, being able to enjoy life rather than finding it a daily struggle. Thank you again for sharing this story. Kindest regards.
Due to Coivd, I haven't been able to visit much, but when I have, I've been very impressed with the care and consideration given to my husband. His care always seemed to be their priority.
Due to Coivd, I haven't been able to visit much, but when I have, I've been very impressed with the care and consideration given to my husband. His care always seemed to be their priority.
Good afternoon, thank you for taking the time to post this review of your experience with our care team and care home at The Lilacs in Exeter. We're all really pleased that you are happy with the care that your husband is receiving. We have a really good care team at The Lilacs, and you can indeed...
Good afternoon, thank you for taking the time to post this review of your experience with our care team and care home at The Lilacs in Exeter. We're all really pleased that you are happy with the care that your husband is receiving. We have a really good care team at The Lilacs, and you can indeed be assured that each of our residents is their number one priority. Yes, the restrictions on visiting are hard for everybody - but we're afraid essential given the current Covid 19 situation. We are doing all that we can to keep it out of the homes. That said, our visiting policy is under constant review, taking into consideration our own operational circumstances and risk assessments coupled with Government advice and guidance. We hope to very soon be able to start taking small steps towards outside visits and using the visitor suite that we have created at The Lilacs. Until such a time, we hope you keep safe and well. Kindest regards.
The Lilacs is a caring, kindly residence. Hard-working staff with a straightforward, non-patronising, friendly relationship with residents.
The Lilacs is a caring, kindly residence. Hard-working staff with a straightforward, non-patronising, friendly relationship with residents.
Hello C J. Thank you for taking the time to write and post this review of our care team and care home at The Lilacs. I agree with your summary - we do indeed have a very kind and hard-working care team who treat our residents in a very caring manner and, most importantly, as people. Kindest regards.
My friend moved into The Lilacs last autumn following several falls and numerous hospital visits. Since moving into care, she now feels safe, secure and her self confidence has returned. She has numerous medical conditions, all of which were accommodated. For her, it was a good move. She has her...
My friend moved into The Lilacs last autumn following several falls and numerous hospital visits. Since moving into care, she now feels safe, secure and her self confidence has returned. She has numerous medical conditions, all of which were accommodated. For her, it was a good move. She has her own key to her room, so can still maintain her independence but with immediate assistance if necessary - either from staff nearby or via a call button in her room. She tells me her room is cleaned regularly and her laundry is dealt with. For a while, some items of clothing 'went missing'. Subsequently, I purchased a quantity of iron-on labels and labelled all clothing. The problem no longer occurs. She tells me she is happy with about 90% of the meals, I understand the cook is apt to put flavourings in some foods which my friend is not to keen on. But her weight is checked regularly and all seems in order. To sum up she is happy and certainly would not wish to move.
Good morning D A. Thank you for taking the time to write and publish this review of your own, and your friends, experience of our care team and care home at The Lilacs. It's great to hear that since moving in your friend has regained her self confidence and is happy. We note the feedback about...
Good morning D A. Thank you for taking the time to write and publish this review of your own, and your friends, experience of our care team and care home at The Lilacs. It's great to hear that since moving in your friend has regained her self confidence and is happy. We note the feedback about items of clothing - these mistakes do happen from time to time in care homes where there is a large volume of laundry (that's not to say they should, of course). We do ask all residents/their representatives to label all items of clothing as this does help our laundry teams greatly to be able to ensure that all items make their way back to the right rooms. I know the care home manager will speak to the chef with regards to the comments about food. Thank you again for this valuable feedback. Kindest regards.
Due to Covid-19, I have not stepped foot inside The Lilacs yet, my contact with the staff via phone and email has always been met with an efficient and professional manner. Mum seems really settled and happy which is a good thing. Again the Covid-19 crisis has meant that The Lilacs has sent us...
Due to Covid-19, I have not stepped foot inside The Lilacs yet, my contact with the staff via phone and email has always been met with an efficient and professional manner. Mum seems really settled and happy which is a good thing. Again the Covid-19 crisis has meant that The Lilacs has sent us regular monthly newsletters which has been lovely to receive.
Good morning C W. Thank you for taking the time to write and publish this 5/5 review for our care team and care home at The Lilacs. It's a real shame that you have not been able to enter the building yourself (for the benefit of other readers - this is owing to restrictions imposed to protect our...
Good morning C W. Thank you for taking the time to write and publish this 5/5 review for our care team and care home at The Lilacs. It's a real shame that you have not been able to enter the building yourself (for the benefit of other readers - this is owing to restrictions imposed to protect our residents from COVID-19). It's great that the care team have been making full use of electronic communication to keep you updated, not just in terms of any questions you may have, but also by sending you news of events and the general goings-on in The Lilacs. It's great that your mum is really happy and settled. We are currently working with an architect to see how we can safely invite visitors back into The Lilacs to meet in a safe 'visiting room'. We hope to have this installed and in use by no later than the end of September 2020. Until such a time managed/restricted visits in the garden are possible - by prior arrangement with the care home manager. Kindest regards.
The staff is always very pleasant when I go to see my husband. His room is always very clean and tidy. They always keep him very clean. His clothes are very clean. He loves it when they all sing together. He always enjoys the food they give him. I have sometimes stayed for dinner there. They are...
The staff is always very pleasant when I go to see my husband. His room is always very clean and tidy. They always keep him very clean. His clothes are very clean. He loves it when they all sing together. He always enjoys the food they give him. I have sometimes stayed for dinner there. They are very good towards me. The management have been very helpful.
Good afternoon G A. Thank you for taking the time to write and post this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's great to read how pleasant the care team are, how clean and tidy your husband's room is. Most importantly, of course,...
Good afternoon G A. Thank you for taking the time to write and post this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's great to read how pleasant the care team are, how clean and tidy your husband's room is. Most importantly, of course, it's great to read how he loves to join in the singing and enjoys the food. Thank you again for this feedback - it's always a really great morale boost for our care teams to see their hard work recognised like this - and there has rarely been a more critical time for our care teams to be recognised. Kindest regards, Nathan.
I would like to say that the care my father received was superb, nothing was too much trouble. He was always treated wonderfully, I felt that they all got to know him as a person as well and not just another resident. He loved them all as well and enjoyed many jokes with them. When he passed how...
Excellent service keep it up.
Good Morning. Thank you for taking the time to write and publish this fantastic review of your experience with our care team and care home at The Lilacs in Exeter. It's lovely to hear how well your dad was looked after and how much he enjoyed living at The Lilacs and interacting with the care team...
Good Morning. Thank you for taking the time to write and publish this fantastic review of your experience with our care team and care home at The Lilacs in Exeter. It's lovely to hear how well your dad was looked after and how much he enjoyed living at The Lilacs and interacting with the care team there. It's always really nice for our care teams to receive feedback such as this - they do work really hard and do all they can for the residents in their care. I have to agree, I always enjoy visiting The Lilacs - there is always a nice family atmosphere there. Kindest regards, The Director.
The staff are very nice people and very helpful. They work so hard doing different jobs, I am grateful to have them around. Although I do believe that there should be more staff on duty to help with the workload.
The staff are very nice people and very helpful. They work so hard doing different jobs, I am grateful to have them around. Although I do believe that there should be more staff on duty to help with the workload.
Thank you for taking the time to leave this review of your experiences at The Lilacs Care Home in Exeter. I was there just yesterday and agree that it is a great place. We note what you say about staffing levels. Our Care Home Managers have full autonomy over staffing levels and the manager is...
Thank you for taking the time to leave this review of your experiences at The Lilacs Care Home in Exeter. I was there just yesterday and agree that it is a great place. We note what you say about staffing levels. Our Care Home Managers have full autonomy over staffing levels and the manager is currently happy that she has enough Care Team members required to provide the necessary standards of care to our residents. When it comes to increasing staffing levels there is always the consideration of costs - those costs can only be covered by way of the care fees being received. If residents / their families / social services feel that they would like us to put extra staff on we are always open to that discussion, though part of it would have to include a discussion about the necessary increase in case fees to cover the extra staffing costs - over and above that required to provide the standards of care to which we aim. Often we find that the fee payer is reluctant to pay the extra fee in order to fund the extra staffing numbers. I hope this explains the situation. To summarise, we are always happy to discuss extra staffing, (extra to that needed to deliver the required standard of care to our residents) so long as that staffing is supported / funded through increased fee levels. Kindest regards, Nathan.
Mum has been here a few months now and has settled in very well. The staff are very caring and attentive.
Mum has been here a few months now and has settled in very well. The staff are very caring and attentive.
Thank you for taking the time to write and post this review of your experience with our The Lilacs Care Home on Old Tiverton Road in Exeter. We're all really pleased that your mum has settled in well at the home and thank you in particular for your kind words about our care team. Kindest regards, Director.
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