The Lilacs Residential Home

Good afternoon, many thanks for taking the time to leave this lovely review of your experience with our care team and care home at The Lilacs. It's really nice to read that your Dad is happy and well looked after and that you also are really happy with the care being provided. Feedback such as this is greatly appreciated by us all, but especially our care team members whose hard work and dedication are always deserving of such recognition. Kindest regards.

Hello Michael, thank you for taking the time to publish this lovely review of your experience with our care team and care home at The Lilacs on Old Tiverton Road in Exeter, and what a lovely story it is to read. It's so nice to learn how your mum's health has improved since moving to The Lilacs, and that she is both physically and psychologically healthier and happier. We do, in truth, see similar stories regularly - when people have a care home to take care of their basic needs; food, heat, companionship, laundry etc we regularly see people regaining their energy and strength, and once again, being able to enjoy life rather than finding it a daily struggle. Thank you again for sharing this story. Kindest regards.

Good morning D A. Thank you for taking the time to write and publish this review of your own, and your friends, experience of our care team and care home at The Lilacs. It's great to hear that since moving in your friend has regained her self confidence and is happy. We note the feedback about items of clothing - these mistakes do happen from time to time in care homes where there is a large volume of laundry (that's not to say they should, of course). We do ask all residents/their representatives to label all items of clothing as this does help our laundry teams greatly to be able to ensure that all items make their way back to the right rooms. I know the care home manager will speak to the chef with regards to the comments about food. Thank you again for this valuable feedback. Kindest regards.

Good morning C W. Thank you for taking the time to write and publish this 5/5 review for our care team and care home at The Lilacs. It's a real shame that you have not been able to enter the building yourself (for the benefit of other readers - this is owing to restrictions imposed to protect our residents from COVID-19). It's great that the care team have been making full use of electronic communication to keep you updated, not just in terms of any questions you may have, but also by sending you news of events and the general goings-on in The Lilacs. It's great that your mum is really happy and settled. We are currently working with an architect to see how we can safely invite visitors back into The Lilacs to meet in a safe 'visiting room'. We hope to have this installed and in use by no later than the end of September 2020. Until such a time managed/restricted visits in the garden are possible - by prior arrangement with the care home manager. Kindest regards.

Good afternoon G A. Thank you for taking the time to write and post this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's great to read how pleasant the care team are, how clean and tidy your husband's room is. Most importantly, of course, it's great to read how he loves to join in the singing and enjoys the food. Thank you again for this feedback - it's always a really great morale boost for our care teams to see their hard work recognised like this - and there has rarely been a more critical time for our care teams to be recognised. Kindest regards, Nathan.

Good Morning. Thank you for taking the time to write and publish this fantastic review of your experience with our care team and care home at The Lilacs in Exeter. It's lovely to hear how well your dad was looked after and how much he enjoyed living at The Lilacs and interacting with the care team there. It's always really nice for our care teams to receive feedback such as this - they do work really hard and do all they can for the residents in their care. I have to agree, I always enjoy visiting The Lilacs - there is always a nice family atmosphere there. Kindest regards, The Director.

Hello Sabrina B - thank you for taking the time to write and publish this fantastic review of your experience with our Care Home and Care Team at The Lilacs in Exeter. Yes, we too were impressed with how Mary and her team handled the recent flu outbreak - they were very pro-active in getting the word out to local support professionals and to family members so that the virus could be contained and necessary care could be provided to our residents. We are very fortunate to have a really strong team of experienced and caring people at The Lilacs, and public recognition of their efforts (such as your here) are always highly valued.

Hello Nigel and thank you for taking the time to write and post this review of our Care Team and Care Home at The Lilacs in Exeter. It's great that your mum has seen improvements in her personal care since her arrival at the home. It's also great for the care team to receive such public recognition as this. Yes, I agree, the skip doesn't look great - we have carried out extensive refurbishments to The Lilacs since we purchased it back in 2015 - currently a number of bathrooms and being fully gutted and updated - and the skip is a necessary evil at the moment. We are all looking forward to when the work is completed and the home will look great, inside and out. Kindest regards, Nathan.

Good morning AP and thank you for sharing this fantastic story with others by posting this review. It's always fantastic when we see such success stories - they happen a lot, but sadly not everybody will post a review to share them. It's great to see the hard work of our care teams recognised in this way - it's great for their morale- especially in an industry where bad press is the norm. The majority of care homes do an excellent job, because the majority of carers are wonderful and caring people. Many thanks again, Nathan.

Good afternoon Glynis P. Thank you for taking the time to write and post this review of our care home and care team at The Lilacs in Exeter. It's great to hear that your mum has enjoyed both of her respite stays to date and it will be our priviledge to look after her again should she wish for another stay.

It's really kind of you to publish this review. We appreciate that you are not able to name names but I'm sure the member of the team that is the focus of your praise will know who they are. It's always great for our care teams to get this sort of public recognition for the important and hard work jobs that they do. Of course, we're also delighted that you are so happy with the care that your mum is receiving at The Lilacs.

Hello Elizabeth. Many thanks for taking the time to write and post this review. We are all really pleased to hear that you and your mum are so happy with the care being provided by our Care Team at The Lilacs. The Lilacs became part of the Stonehaven Care Group Care Homes back in November 2015, we identified The Lilacs as being a home that we would like to be a part of our group for all of the reasons that you have also mentioned. We've invested heavily in the fabric of the building and a lot of the 'behind the scenes' operations and this has all gone ahead with the minimum of fuss and disruption thanks to the positive and helpful attitude of Hazel and the rest of the care team.

Good afternoon R W. Many thanks for taking the time to write and post this review of your experience at The Lilacs. We're all delighted that you find The Lilacs to be homely and welcoming. Yes, we have undertaken a thorough redecorating project, all walls to be painted, all new carpets, better lighting, upgraded furniture etc. So far all of the feedback has been very positive as it was all in need of a refresh. That said, we hear what you say, we too wish to retain the homely atmosphere, which we believe we will do with our carefully designed and selected interior decorations. The environment will also be safer (better lit, reduces the risk of falls) and easier for elderly people (reduced eyesight) to navigate. It is our pleasure and privilege to look after your mum. Kindest regards, Nathan.

Good afternoon Barbara E. Many thanks for taking the time to write and post this wonderful review of your families experience with The Lilacs and our Care Team who work there. It's always great for our care teams to see their hard work recognised in this way. We wish you and your husband all the very best. Kindest regards, Nathan.