






The Lilacs Residential Home joined the Stonehaven Healthcare Group in November 2015.
The Lilacs provides residents with a warm, friendly and caring living environment.
A team of professional care staff The Lilacs Residential Home are fully equipped to provide high-quality care and support to all of their residents.
Care Provided by The Lilacs Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Lilacs Residential Home for full pricing details and T&Cs.
Contact The Lilacs Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Stonehaven Care Group
- Private Owned
Person in charge
- Toni Brealey (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (29)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome at any time. It is asked that visitors be as considerate as possible so avoid visiting before 9.30am and after 9.30pm. Upon arrival all visitors will be asked to sign in (and to sign out upon departure) - there's regulatory requirements for this, not least with regards to Fire Regulations - The Lilacs Residential Home needs to know exactly who is in the building at all times. If you leave without signing out it will be assumed that your still in the building - which could have serious consequences for others. Please do not be offended if you are asked for identification - the home is simply protecting their residents.
Parking
- There is limited parking on site at the rear of the property. There is also on street parking on the road outside The Lilacs.
The Lilacs Residential Home Reviews (44)
The Lilacs Residential Home has a Review Score of 9.1 (9.059) out of 10, based on 14 reviews in the last 2 years.
Over all time The Lilacs Residential Home has 44 reviews.
The staff are polite and friendly. Dad is well looked after. The home is very clean and homely.
Hello, Suzanne. Thank you for leaving this positive review of your experience with our care team and care home at The Lilacs in Exeter. It's lovely to read that our care team members are all polite and friendly and that your dad is well looked after. Further, that the home is clean and 'homely'. We like homely! Kindest regards, Nathan.
My mother has Alzheimer's and needs a lot of help and assistance every day. The staff are lovely and kind to her and I know she is happy there and feels that it is her home.
Hello and thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's lovely to read that your Mum is happy at The Lilacs and that she feels that it is her home. I know Mary and her team will really appreciate...
Very happy with the care given to my sister at The Lilacs. She has settled in well, considering the pandemic isolation. The staff have been very good.
Hello David, Thank you for leaving this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's really nice to read that your mum has settled in well and that the care team have been really good. Kindest regards, Nathan.
Having us of The Lilacs before, she was happy and came home content. Fine by me.
Thank you for taking the time to leave this 5/5 star review of our care team and care home at The Lilacs in Exeter. Kindest regards.
Mum has been a resident at The Lilacs for over four (4) years now and we have been really pleased with the level of care and support provided. The staff are helpful and friendly towards both residents and visitors. Staff turnover seems very low - a positive reflection on the ethos of Stonehaven and the professionalism of the Manager and her senior team. This continuity of care with familiar people has undoubtedly helped Mum. The Lilacs is comfortable and 'homely', displaying a positive and reassuring atmosphere.
Thank you so much for taking the time to leave this really positive review of your experience with our care team and care home at The Lilacs in Exeter. We're all really pleased that you are happy with the care that your mum has received over her 4-years with us at The Lilacs. Thank you in...
From the very first phone call, my family and I were impressed by the help, kindness and reassurance we were given at what is a decision that is so hard. It is exceptionally difficult, especially as we haven't been inside the home because of Covid and lockdown, but have felt very happy and well informed since "Dad" entered the home in August 2020. I couldn't fault the care and attention given, especially as a couple of health issues have arisen along the way, which was attended to speedily. Very grateful to all for how my Dad has settled, is happy and well looked after.
Good afternoon, many thanks for taking the time to leave this lovely review of your experience with our care team and care home at The Lilacs. It's really nice to read that your Dad is happy and well looked after and that you also are really happy with the care being provided. Feedback such as this...
Mum came to The Lilacs in quite poor health just over two years ago. She came after several weeks in the hospital where she was found to have numerous problems, and it was decided she needed around the clock care. In that time, her problems have either disappeared or are under control. Her wits are sharper, she jokes again, her anxiety has completely gone, and she eats normally again. The environment in The Lilacs is very good, and I'm so pleased we got her in.
Hello Michael, thank you for taking the time to publish this lovely review of your experience with our care team and care home at The Lilacs on Old Tiverton Road in Exeter, and what a lovely story it is to read. It's so nice to learn how your mum's health has improved since moving to The Lilacs,...
Due to Coivd, I haven't been able to visit much, but when I have, I've been very impressed with the care and consideration given to my husband. His care always seemed to be their priority.
Good afternoon, thank you for taking the time to post this review of your experience with our care team and care home at The Lilacs in Exeter. We're all really pleased that you are happy with the care that your husband is receiving. We have a really good care team at The Lilacs, and you can indeed...
The Lilacs is a caring, kindly residence. Hard-working staff with a straightforward, non-patronising, friendly relationship with residents.
Hello C J. Thank you for taking the time to write and post this review of our care team and care home at The Lilacs. I agree with your summary - we do indeed have a very kind and hard-working care team who treat our residents in a very caring manner and, most importantly, as people. Kindest regards.
My friend moved into The Lilacs last autumn following several falls and numerous hospital visits. Since moving into care, she now feels safe, secure and her self confidence has returned. She has numerous medical conditions, all of which were accommodated. For her, it was a good move. She has her own key to her room, so can still maintain her independence but with immediate assistance if necessary - either from staff nearby or via a call button in her room. She tells me her room is cleaned regularly and her laundry is dealt with. For a while, some items of clothing 'went missing'. Subsequently, I purchased a quantity of iron-on labels and labelled all clothing. The problem no longer occurs. She tells me she is happy with about 90% of the meals, I understand the cook is apt to put flavourings in some foods which my friend is not to keen on. But her weight is checked regularly and all seems in order. To sum up she is happy and certainly would not wish to move.
Good morning D A. Thank you for taking the time to write and publish this review of your own, and your friends, experience of our care team and care home at The Lilacs. It's great to hear that since moving in your friend has regained her self confidence and is happy. We note the feedback about...
Due to Covid-19, I have not stepped foot inside The Lilacs yet, my contact with the staff via phone and email has always been met with an efficient and professional manner. Mum seems really settled and happy which is a good thing. Again the Covid-19 crisis has meant that The Lilacs has sent us regular monthly newsletters which has been lovely to receive.
Good morning C W. Thank you for taking the time to write and publish this 5/5 review for our care team and care home at The Lilacs. It's a real shame that you have not been able to enter the building yourself (for the benefit of other readers - this is owing to restrictions imposed to protect our...
The staff is always very pleasant when I go to see my husband. His room is always very clean and tidy. They always keep him very clean. His clothes are very clean. He loves it when they all sing together. He always enjoys the food they give him. I have sometimes stayed for dinner there. They are very good towards me. The management have been very helpful.
Good afternoon G A. Thank you for taking the time to write and post this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's great to read how pleasant the care team are, how clean and tidy your husband's room is. Most importantly, of course,...
Excellent service keep it up.
Good Morning. Thank you for taking the time to write and publish this fantastic review of your experience with our care team and care home at The Lilacs in Exeter. It's lovely to hear how well your dad was looked after and how much he enjoyed living at The Lilacs and interacting with the care team...
The staff are very nice people and very helpful. They work so hard doing different jobs, I am grateful to have them around. Although I do believe that there should be more staff on duty to help with the workload.
Thank you for taking the time to leave this review of your experiences at The Lilacs Care Home in Exeter. I was there just yesterday and agree that it is a great place. We note what you say about staffing levels. Our Care Home Managers have full autonomy over staffing levels and the manager is...
Mum has been here a few months now and has settled in very well. The staff are very caring and attentive.
Thank you for taking the time to write and post this review of your experience with our The Lilacs Care Home on Old Tiverton Road in Exeter. We're all really pleased that your mum has settled in well at the home and thank you in particular for your kind words about our care team. Kindest regards, Director.
The staff are very kind and caring to the residents. I was impressed in the way that the staff dealt was the recent outbreak of flu. Relatives were quickly informed of the circumstances, local GPs involved and the home isolated which I feel kept the spread of the virus to a minimum. The staff were firm but fair in deal with the matter. Residents are treated as individuals and cared for with regard to their needs.
Hello Sabrina B - thank you for taking the time to write and publish this fantastic review of your experience with our Care Home and Care Team at The Lilacs in Exeter. Yes, we too were impressed with how Mary and her team handled the recent flu outbreak - they were very pro-active in getting the...
Staff are friendly and caring and we are impressed that they have managed to improve Mum's personal hygiene. Mum seems very happy with the facilities.
Although I can appreciate that the house is being renovated and the overflowing skip at the entrance of the home does not give a good first impression.
Hello Nigel and thank you for taking the time to write and post this review of our Care Team and Care Home at The Lilacs in Exeter. It's great that your mum has seen improvements in her personal care since her arrival at the home. It's also great for the care team to receive such public recognition...
My mother arrived at The Lilacs direct from hospital as a frail and bedridden lady who was not eating or drinking. The Lilacs have turned this around. Whilst still not very mobile my mother is now eating, drinking and gaining weight. The staff are kind and considerate and they encourage people into communal areas. All this has occurred since mid-November 2017. The staff are to be congratulated.
Good morning AP and thank you for sharing this fantastic story with others by posting this review. It's always fantastic when we see such success stories - they happen a lot, but sadly not everybody will post a review to share them. It's great to see the hard work of our care teams recognised in...
The staff were extremely helpful on both occasions and we would have no hesitation in requesting further respite stay for my mother in the future.
Good afternoon Glynis P. Thank you for taking the time to write and post this review of our care home and care team at The Lilacs in Exeter. It's great to hear that your mum has enjoyed both of her respite stays to date and it will be our priviledge to look after her again should she wish for another stay.
My father has just moved into The Lilacs from his previous residential home in Torbay. He has been made welcome and is happy with his room and his care. He has only been there for 9 days so my review is brief.
Good afternoon Janet B. Thank you for taking the time to write and post this review of your experience of our care home and care team at The Lilacs in Exeter. It's great to hear that your dad has been made welcome and is happy with his room and the care he is receiving. Kindest regards, Nathan.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Lilacs Residential Home.
There are no upcoming events for The Lilacs Residential Home.
Awards / Recognitions (3)
- 28 Feb 2023Recipient: Stonehaven Care Group
- 30 Jun 2021Recipient: Stonehaven Care Group
- 01 Feb 2018Recipient: Stonehaven Care Group
Accreditations
There are no accreditations posted yet for The Lilacs Residential Home.
Meet the Team (1)

Registered Manager of The Lilacs in Exeter.
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