Search...

The Lilacs Residential Home

42/44 Old Tiverton Road, Exeter, Devon EX4 6NG
Stonehaven Care Group Logo
Jobs
The Lilacs Residential Home logo
The Lilacs Residential Home, Exeter
The Lilacs Residential Home, Exeter
The Lilacs Residential Home, Exeter

The Lilacs Residential Home joined the Stonehaven Healthcare Group in November 2015.

The Lilacs provides residents with a warm, friendly and caring living environment.

A team of professional care staff The Lilacs Residential Home are fully equipped to provide high-quality care and support to all of their residents.

Care Provided by The Lilacs Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,000£1,000 - £1,000
Residential Dementia Care£1,000 - £1,000£1,000 - £1,000

Contact The Lilacs Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Toni Brealey (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (29)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • Visitors welcome at any time. It is asked that visitors be as considerate as possible so avoid visiting before 9.30am and after 9.30pm. Upon arrival all visitors will be asked to sign in (and to sign out upon departure) - there's regulatory requirements for this, not least with regards to Fire Regulations - The Lilacs Residential Home needs to know exactly who is in the building at all times. If you leave without signing out it will be assumed that your still in the building - which could have serious consequences for others. Please do not be offended if you are asked for identification - the home is simply protecting their residents.

Parking

  • There is limited parking on site at the rear of the property. There is also on street parking on the road outside The Lilacs.

The Lilacs Residential Home Reviews (44)

Submit a Review
9.1

The Lilacs Residential Home has a Review Score of 9.1 (9.059) out of 10, based on 14 reviews in the last 2 years. Over all time The Lilacs Residential Home has 44 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Lilacs Residential Home
Loading...
Showing 44 reviews matching selected criteria
Review from Suzanne M (Daughter of Resident) published on 10 January 2023 Submitted via Postal Card
Overall Experience

The staff are polite and friendly. Dad is well looked after. The home is very clean and homely.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Hello, Suzanne. Thank you for leaving this positive review of your experience with our care team and care home at The Lilacs in Exeter. It's lovely to read that our care team members are all polite and friendly and that your dad is well looked after. Further, that the home is clean and 'homely'. We like homely! Kindest regards, Nathan.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card
Overall Experience

My mother has Alzheimer's and needs a lot of help and assistance every day. The staff are lovely and kind to her and I know she is happy there and feels that it is her home.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Hello and thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's lovely to read that your Mum is happy at The Lilacs and that she feels that it is her home. I know Mary and her team will really appreciate...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David M (Brother of Resident) published on 27 October 2021 Submitted via Postal Card
Overall Experience

Very happy with the care given to my sister at The Lilacs. She has settled in well, considering the pandemic isolation. The staff have been very good.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Hello David, Thank you for leaving this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's really nice to read that your mum has settled in well and that the care team have been really good. Kindest regards, Nathan.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kenneth B (Husband of Resident) published on 13 April 2021 Submitted via Postal Card
Overall Experience

Having us of The Lilacs before, she was happy and came home content. Fine by me.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Thank you for taking the time to leave this 5/5 star review of our care team and care home at The Lilacs in Exeter. Kindest regards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G W (Son of Resident) published on 22 March 2021 Submitted via Postal Card
Overall Experience

Mum has been a resident at The Lilacs for over four (4) years now and we have been really pleased with the level of care and support provided. The staff are helpful and friendly towards both residents and visitors. Staff turnover seems very low - a positive reflection on the ethos of Stonehaven and the professionalism of the Manager and her senior team. This continuity of care with familiar people has undoubtedly helped Mum. The Lilacs is comfortable and 'homely', displaying a positive and reassuring atmosphere.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Thank you so much for taking the time to leave this really positive review of your experience with our care team and care home at The Lilacs in Exeter. We're all really pleased that you are happy with the care that your mum has received over her 4-years with us at The Lilacs. Thank you in...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B T (Daughter of Resident) published on 12 March 2021 Submitted via Postal Card
Overall Experience

From the very first phone call, my family and I were impressed by the help, kindness and reassurance we were given at what is a decision that is so hard. It is exceptionally difficult, especially as we haven't been inside the home because of Covid and lockdown, but have felt very happy and well informed since "Dad" entered the home in August 2020. I couldn't fault the care and attention given, especially as a couple of health issues have arisen along the way, which was attended to speedily. Very grateful to all for how my Dad has settled, is happy and well looked after.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Good afternoon, many thanks for taking the time to leave this lovely review of your experience with our care team and care home at The Lilacs. It's really nice to read that your Dad is happy and well looked after and that you also are really happy with the care being provided. Feedback such as this...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael T (Son of Resident) published on 18 February 2021 Submitted via Postal Card
Overall Experience

Mum came to The Lilacs in quite poor health just over two years ago. She came after several weeks in the hospital where she was found to have numerous problems, and it was decided she needed around the clock care. In that time, her problems have either disappeared or are under control. Her wits are sharper, she jokes again, her anxiety has completely gone, and she eats normally again. The environment in The Lilacs is very good, and I'm so pleased we got her in.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Hello Michael, thank you for taking the time to publish this lovely review of your experience with our care team and care home at The Lilacs on Old Tiverton Road in Exeter, and what a lovely story it is to read. It's so nice to learn how your mum's health has improved since moving to The Lilacs,...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J G (Wife of Resident) published on 11 February 2021 Submitted via Postal Card
Overall Experience

Due to Coivd, I haven't been able to visit much, but when I have, I've been very impressed with the care and consideration given to my husband. His care always seemed to be their priority.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Good afternoon, thank you for taking the time to post this review of your experience with our care team and care home at The Lilacs in Exeter. We're all really pleased that you are happy with the care that your husband is receiving. We have a really good care team at The Lilacs, and you can indeed...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C J (Brother-in-law of Resident) published on 30 June 2020 Submitted via Postal Card
Overall Experience

The Lilacs is a caring, kindly residence. Hard-working staff with a straightforward, non-patronising, friendly relationship with residents.

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Hello C J. Thank you for taking the time to write and post this review of our care team and care home at The Lilacs. I agree with your summary - we do indeed have a very kind and hard-working care team who treat our residents in a very caring manner and, most importantly, as people. Kindest regards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D A (Friend of Resident) published on 30 June 2020 Submitted via Postal Card
Overall Experience

My friend moved into The Lilacs last autumn following several falls and numerous hospital visits. Since moving into care, she now feels safe, secure and her self confidence has returned. She has numerous medical conditions, all of which were accommodated. For her, it was a good move. She has her own key to her room, so can still maintain her independence but with immediate assistance if necessary - either from staff nearby or via a call button in her room. She tells me her room is cleaned regularly and her laundry is dealt with. For a while, some items of clothing 'went missing'. Subsequently, I purchased a quantity of iron-on labels and labelled all clothing. The problem no longer occurs. She tells me she is happy with about 90% of the meals, I understand the cook is apt to put flavourings in some foods which my friend is not to keen on. But her weight is checked regularly and all seems in order. To sum up she is happy and certainly would not wish to move.

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Good morning D A. Thank you for taking the time to write and publish this review of your own, and your friends, experience of our care team and care home at The Lilacs. It's great to hear that since moving in your friend has regained her self confidence and is happy. We note the feedback about...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Son of Resident) published on 30 June 2020 Submitted via Postal Card
Overall Experience

Due to Covid-19, I have not stepped foot inside The Lilacs yet, my contact with the staff via phone and email has always been met with an efficient and professional manner. Mum seems really settled and happy which is a good thing. Again the Covid-19 crisis has meant that The Lilacs has sent us regular monthly newsletters which has been lovely to receive.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Good morning C W. Thank you for taking the time to write and publish this 5/5 review for our care team and care home at The Lilacs. It's a real shame that you have not been able to enter the building yourself (for the benefit of other readers - this is owing to restrictions imposed to protect our...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G A (Wife of Resident) published on 3 April 2020 Submitted via Postal Card
Overall Experience

The staff is always very pleasant when I go to see my husband. His room is always very clean and tidy. They always keep him very clean. His clothes are very clean. He loves it when they all sing together. He always enjoys the food they give him. I have sometimes stayed for dinner there. They are very good towards me. The management have been very helpful.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Good afternoon G A. Thank you for taking the time to write and post this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's great to read how pleasant the care team are, how clean and tidy your husband's room is. Most importantly, of course,...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P C (Son of Resident) published on 7 October 2019 Submitted via Postal Card
Overall Experience
I would like to say that the care my father received was superb, nothing was too much trouble. He was always treated wonderfully, I felt that they all got to know him as a person as well and not just another resident. He loved them all as well and enjoyed many jokes with them. When he passed how wonderful they were to us the family, they really cared.

Excellent service keep it up.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Good Morning. Thank you for taking the time to write and publish this fantastic review of your experience with our care team and care home at The Lilacs in Exeter. It's lovely to hear how well your dad was looked after and how much he enjoyed living at The Lilacs and interacting with the care team...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P M (Wife of Resident) published on 28 September 2018 Submitted via Postal Card
Overall Experience

The staff are very nice people and very helpful. They work so hard doing different jobs, I am grateful to have them around. Although I do believe that there should be more staff on duty to help with the workload.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Thank you for taking the time to leave this review of your experiences at The Lilacs Care Home in Exeter. I was there just yesterday and agree that it is a great place. We note what you say about staffing levels. Our Care Home Managers have full autonomy over staffing levels and the manager is...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul W (Son of Resident) published on 18 September 2018 Submitted via Postal Card
Overall Experience

Mum has been here a few months now and has settled in very well. The staff are very caring and attentive.

Reply from Nathan Stone, Director. at The Lilacs Residential Home
Good afternoon Paul.

Thank you for taking the time to write and post this review of your experience with our The Lilacs Care Home on Old Tiverton Road in Exeter. We're all really pleased that your mum has settled in well at the home and thank you in particular for your kind words about our care team. Kindest regards, Director.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sabrina B (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card
Overall Experience

The staff are very kind and caring to the residents. I was impressed in the way that the staff dealt was the recent outbreak of flu. Relatives were quickly informed of the circumstances, local GPs involved and the home isolated which I feel kept the spread of the virus to a minimum. The staff were firm but fair in deal with the matter. Residents are treated as individuals and cared for with regard to their needs.

Reply from Nathan Stone, Director. at The Lilacs Residential Home

Hello Sabrina B - thank you for taking the time to write and publish this fantastic review of your experience with our Care Home and Care Team at The Lilacs in Exeter. Yes, we too were impressed with how Mary and her team handled the recent flu outbreak - they were very pro-active in getting the...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nigel M (Son of Resident) published on 30 January 2018 Submitted via Postal Card
Overall Experience

Staff are friendly and caring and we are impressed that they have managed to improve Mum's personal hygiene. Mum seems very happy with the facilities.

Although I can appreciate that the house is being renovated and the overflowing skip at the entrance of the home does not give a good first impression.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Hello Nigel and thank you for taking the time to write and post this review of our Care Team and Care Home at The Lilacs in Exeter. It's great that your mum has seen improvements in her personal care since her arrival at the home. It's also great for the care team to receive such public recognition...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A P (Son of Resident) published on 22 January 2018 Submitted via Postal Card
Overall Experience

My mother arrived at The Lilacs direct from hospital as a frail and bedridden lady who was not eating or drinking. The Lilacs have turned this around. Whilst still not very mobile my mother is now eating, drinking and gaining weight. The staff are kind and considerate and they encourage people into communal areas. All this has occurred since mid-November 2017. The staff are to be congratulated.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Good morning AP and thank you for sharing this fantastic story with others by posting this review. It's always fantastic when we see such success stories - they happen a lot, but sadly not everybody will post a review to share them. It's great to see the hard work of our care teams recognised in...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Glynis P (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card
Overall Experience
My mother has stayed twice at The Lilacs Residential Home December 2016 and May 2017. She was made to feel very welcome and was very happy during her time there.

The staff were extremely helpful on both occasions and we would have no hesitation in requesting further respite stay for my mother in the future.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Good afternoon Glynis P. Thank you for taking the time to write and post this review of our care home and care team at The Lilacs in Exeter. It's great to hear that your mum has enjoyed both of her respite stays to date and it will be our priviledge to look after her again should she wish for another stay.

Facilities
No Rating
Care / Support
Cleanliness
No Rating
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
Review from Janet B (Daughter of Resident) published on 21 June 2017 Submitted via Postal Card
Overall Experience

My father has just moved into The Lilacs from his previous residential home in Torbay. He has been made welcome and is happy with his room and his care. He has only been there for 9 days so my review is brief.

Reply from Nathan Stone, Director at The Lilacs Residential Home

Good afternoon Janet B. Thank you for taking the time to write and post this review of your experience of our care home and care team at The Lilacs in Exeter. It's great to hear that your dad has been made welcome and is happy with his room and the care he is receiving. Kindest regards, Nathan.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for The Lilacs Residential Home.

Upcoming Events

There are no upcoming events for The Lilacs Residential Home.

Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for The Lilacs Residential Home.

Meet the Team (1)

Toni Brealey
Toni BrealeyJob Title:Registered Manager

Registered Manager of The Lilacs in Exeter.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Lilacs Residential Home to verify any information. View our terms and conditions. The Lilacs Residential Home has an Enhanced Service -more info.