The Lilacs Residential Home

42/44 Old Tiverton Road, Exeter EX4 6NG
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9.5 41 Reviews
  • The Lilacs Residential Home, Exeter
The Lilacs Residential Home joined the Stonehaven Healthcare Group in November 2015.

The Lilacs provides residents with a warm, friendly and caring living environment.

A team of professional care staff The Lilacs Residential Home are fully equipped to provide high-quality care and support to all of their residents.
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Care Provided by The Lilacs Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1438
  • Self-Funded Residential Dementia Care: £950 – £1438
  • RESPITE Self-Funded Residential Care: £950 – £1438
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1438

These prices are only a guideline, please contact The Lilacs Residential Home to find out the exact price for your requirements.

Contact The Lilacs Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Lilacs Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Toni Brealey (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (29)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors welcome at any time. It is asked that visitors be as considerate as possible so avoid visiting before 9.30am and after 9.30pm. Upon arrival all visitors will be asked to sign in (and to sign out upon departure) - there's regulatory requirements for this, not least with regards to Fire Regulations - The Lilacs Residential Home needs to know exactly who is in the building at all times. If you leave without signing out it will be assumed that your still in the building - which could have serious consequences for others. Please do not be offended if you are asked for identification - the home is simply protecting their residents.

Parking

  • There is limited parking on site at the rear of the property. There is also on street parking on the road outside The Lilacs.

The Lilacs Residential Home Reviews (41)

9.5

The Lilacs Residential Home has a Review Score of 9.5 (9.503) out of 10, based on 14 reviews in the last 2 years.
Over all time The Lilacs Residential Home has 41 reviews.

Overall Experience
  • 27
  • 13
  • 0
  • 1
  • 0
Date Published
  • 41
  • 4
  • 10
  • 14
  • 27
Reviewer Connection to The Lilacs Residential Home
  • 15
  • 11
  • 6
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Barbara E (Wife of Resident) published on 10 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in The Lilacs from March 2015 until December 2015 when he was admitted to hospital. I cannot praise too highly the care and love that all the staff gave not only to my husband but to all my family, in fact each time we visited we felt we were part of one big caring 'family'. Our one regret
that while in hospital my husband deteriorated rapidly and it was decided he now needed full nursing care. He is now in a wheelchair and has to be hoisted from chair to bed etc. We had hoped he'd have ended his days at The Lilacs with its caring staff from management, carers, kitchen staff and cleaners there none better!
Reply from Nathan Stone, Director at The Lilacs Residential Home
Good afternoon Barbara E. Many thanks for taking the time to write and post this wonderful review of your families experience with The Lilacs and our Care Team who work there. It's always great for…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.503)

Overview of Review Score

The Review Score of 9.5 (9.503) out of 10 for The Lilacs Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.503 for The Lilacs Residential Home is calculated as follows: ( (113 Excellents x 5) + (35 Goods x 4) + (10 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 167 Ratings = 4.503
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lilacs Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Toni

Toni Brealey

Job Title: Registered Manager

Registered Manager of The Lilacs in Exeter.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Lilacs Residential Home to verify any information. View our terms and conditions. The Lilacs Residential Home has an Enhanced Service - more info.