






The Lilacs Residential Home joined the Stonehaven Healthcare Group in November 2015.
The Lilacs provides residents with a warm, friendly and caring living environment.
A team of professional care staff The Lilacs Residential Home are fully equipped to provide high-quality care and support to all of their residents.
Care Provided by The Lilacs Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Lilacs Residential Home for full pricing details and T&Cs.
Contact The Lilacs Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Stonehaven Care Group
- Private Owned
Person in charge
- Toni Brealey (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (29)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome at any time. It is asked that visitors be as considerate as possible so avoid visiting before 9.30am and after 9.30pm. Upon arrival all visitors will be asked to sign in (and to sign out upon departure) - there's regulatory requirements for this, not least with regards to Fire Regulations - The Lilacs Residential Home needs to know exactly who is in the building at all times. If you leave without signing out it will be assumed that your still in the building - which could have serious consequences for others. Please do not be offended if you are asked for identification - the home is simply protecting their residents.
Parking
- There is limited parking on site at the rear of the property. There is also on street parking on the road outside The Lilacs.
The Lilacs Residential Home Reviews (44)
The Lilacs Residential Home has a Review Score of 9.1 (9.059) out of 10, based on 14 reviews in the last 2 years.
Over all time The Lilacs Residential Home has 44 reviews.
When we were selecting a home for our mother in 2015, she was the reason we opted for the Lilacs - she 'sold it' to us and was genuinely and consistently kind and caring. More recently our mother has deteriorated in her health and whilst everyone in the Lilacs Residential Home appears to be kind and caring, it is this lady who has really given us the confidence that mum is being loved and cared for. She is very hands on, she has personally taken it upon herself to ensure that mums new diet is followed. When I have phoned to enquire after mum she has been very reassuring. She is a lovely person and we are very happy that she is involved with caring for our mother. We would also like to say that both the manager and deputy manager are always available, hands on and very caring but the senior carer certainly 'stood out' when we really needed someone to take special care of our lovely mum.
It's really kind of you to publish this review. We appreciate that you are not able to name names but I'm sure the member of the team that is the focus of your praise will know who they are. It's always great for our care teams to get this sort of public recognition for the important and hard work...
Mum has dementia and is settled and content having joined this homely, welcoming community 16 months ago. I visit every week and there's a calm but busy homely and friendly feel, in the way it's laid out and run, in the whole staff team and amongst the residents. All staff (little turnover so great continuity of good care) develop and maintain good relationships, from laughing and chatting to offering a quiet word and touch. They let us know how Mum is and anything we need to be aware of, and we can always ask too. Mum loves the garden and the living spaces that enable her to soak up the normality of the day to day homely routines, or sit quietly and have a cup of tea with visitors or go and watch a TV programme or listen to music she enjoys. Little activities eg quiz, hangman, making Christmas paper chains... are offered and in the inevitable quiet times there's usually someone to chat to or something to catch your attention and quietly observe in the day to day life of The Lilacs.
Hello Elizabeth. Many thanks for taking the time to write and post this review. We are all really pleased to hear that you and your mum are so happy with the care being provided by our Care Team at The Lilacs. The Lilacs became part of the Stonehaven Care Group Care Homes back in November 2015, we...
Mum moved into the The Lilacs nearly 1 year ago. After the inevitable initial anxieties about where she was and why, she has settled well into the friendly homely setting, that is The Lilacs. We were able to decorate mum's room and bring some personal things with her which helped it to feel familiar and safe thus helping her to settle. I am made to feel welcome by the staff whenever i visit which is often at varying times of the day. Other residents are happy to chat too and everyone enjoys my dog's visits too. Since the new owners have taken over the quality of care and cleaning has remained the same but the environment is being updated. I just hope it keeps the homely feel doesn't feel too hotel like. Thanks for looking after her.
Good afternoon R W. Many thanks for taking the time to write and post this review of your experience at The Lilacs. We're all delighted that you find The Lilacs to be homely and welcoming. Yes, we have undertaken a thorough redecorating project, all walls to be painted, all new carpets, better...
My husband was in The Lilacs from March 2015 until December 2015 when he was admitted to hospital. I cannot praise too highly the care and love that all the staff gave not only to my husband but to all my family, in fact each time we visited we felt we were part of one big caring 'family'. Our one regret that while in hospital my husband deteriorated rapidly and it was decided he now needed full nursing care. He is now in a wheelchair and has to be hoisted from chair to bed etc. We had hoped he'd have ended his days at The Lilacs with its caring staff from management, carers, kitchen staff and cleaners there none better!
Good afternoon Barbara E. Many thanks for taking the time to write and post this wonderful review of your families experience with The Lilacs and our Care Team who work there. It's always great for our care teams to see their hard work recognised in this way. We wish you and your husband all the very best. Kindest regards, Nathan.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Lilacs Residential Home.
There are no upcoming events for The Lilacs Residential Home.
Awards / Recognitions (3)
- 28 Feb 2023Recipient: Stonehaven Care Group
- 30 Jun 2021Recipient: Stonehaven Care Group
- 01 Feb 2018Recipient: Stonehaven Care Group
Accreditations
There are no accreditations posted yet for The Lilacs Residential Home.
Meet the Team (1)

Registered Manager of The Lilacs in Exeter.
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