Submit a Review for Malden House
69 Sidford Road, Sidmouth, EX10 9LR
View Full Details of Malden HouseLatest Reviews for Malden House
12 August 2025
My husband has been at Malden House since mid-February, discharged there from hospital following a short stay due to a decline in health, including dementia and poor mobility. As he was previously a weekly day care visitor he quickly settled in to a full-time stay, making a good recovery from his poor health to a level better than in many weeks. His time at Malden gave me a chance to recharge, having been his full-time home carer for 8 years. We've been made so welcome by the kind and friendly staff, the manager and the management team, it's been an immense relief to know he's safe and well looked after. I've enjoyed quality time taking him on outings and visits to the home, we've both enjoyed taking part in activities and feeling part of the Malden community. For personal reasons we're reverting to care at home, but we're pleased to maintain the day care visits and valuable link to Malden, which from the start has made such a positive difference and continues.
11 August 2025
Mum went into Malden House last September, after having looked at four other homes. Though very reluctant at first Mum has settled in well. Thanks to the Manager and the team, she is well looked after and there is always someone around to cater for her needs. Mum suffers with anxiety but since moving in, this has reduced considerably - I think it's the company of other residents and the security of knowing help is available 24/7. The entire team go about their duties with compassion and empathy and form strong relationships with each other and the residents. For anyone looking for care for a loved one, I would strongly recommend Malden House.
10 June 2025
The staff at Malden House are all very friendly and have time for everyone - residents and their families alike. Their obvious compassion towards all residents is very apparent and this is a great comfort to families. The accommodation is kept very clean and is lovely to visit and spend time in both communal and private bedroom areas. Also the food, from light snacks to main meals are varied and tasty.
04 June 2025
The care that my wife receives is very good. The staff try to keep her engaged in lots of different activities although her condition makes her unable to make sense of many of them. She particularly likes going out in the mini bus visiting various local places. Her home has gone through a big change over the past year with a doubling of size and of course a number of new care staff. In general this has gone well and the managers have coped well with the difficulties this can bring. I had a few issues with clothing not being sorted properly but when this was brought to the attention of the managers this was quickly addressed. In general I am very happy that my wife is being looked after carefully and she views the care home as her actual 'Home' now.
23 April 2025
I am very happy with the care provided for my husband at Malden House. The staff are very kind and all very patient with his dementia problems.
10 April 2025
This is a small and happy care home where all the residents are respected and well cared for. The carers always have time for the residents however busy they are.
10 April 2025
Always a welcome, and resident available nicely dressed. Plenty of staff around who treat the residents well and with compassion when required
04 April 2025
My mother who I've been caring for two years went into respite at short notice. The care home were so accommodating and gave her a lovely room with en-suite. All the staff were so cheerful and kind and looked after my mother very well. The team are all very respectful and the residents all seemed content and happy. A big thank you to all the staff for their professionalism and kindness.
28 March 2025
My partner and I are eagerly awaiting the birth of our first Grandchild and with that we had to find somewhere to look after my Mother-in-law who lives with us. We wanted somewhere that would look after her as we do. With care and compassion, with friendliness and sensitivity. In the manager and her team we found that. My Mother-in-law has moderate dementia but other mental health needs and it has taken us a long time to get the right care balance. The manager took on board all of our concerns and came up with a care plan in the home that has kept her happy and safe. Thank you Malden House.
31 January 2025
Super staff, great food, a really caring environment. Well organised and ready to listen to feedback. My Stepmother is in the very best place I can think of, all her needs are met on a regular basis,
20 January 2025
After looking after my cousin for the last six months, I reluctantly decided it was time for her to go into a care home. We lived close to the home for a number of years so it was the first one I tried. They could not have been more helpful and my cousin moved in within a week. Her room is lovely and the staff could not have been more welcoming. As I have been unwell over the Christmas period I was even sent a photo showing her having a good time. Some other relatives visited this week and they were extremely impressed.
09 January 2025
Having lived in Malden for a few years very happily, my mother passed away at the end of November. I would like to commend all the staff at Malden House for their empathy and the exceptional end of life care they gave my mother. Their dealings with my father and all of the family was exemplary and they helped to ease us all although my mum's final journey. We cannot thank them enough.
07 January 2025
Mum has settled well at Malden House and seems to be happier than any of us expected. Thank you for looking after her.
04 September 2024
Very helpful. Friendly staff. Efficient.
03 September 2024
A hidden gem of a care facility on the outskirts of the popular seaside town of Sidmouth. It runs as a well-oiled machine providing exceptional personal care either one-to-one or in a group setting. Obviously the staff have received a high level of training through the guidance of a high-level management team. Would highly recommend.
20 August 2024
Thank you to Malden House for making our anniversary very special, it was wonderful. Myself and my husband were overwhelmed with joy and appreciated all your hard work. Thank you for making me feel welcome as much as my husband who lives here.
20 August 2024
Today was a special celebration for my relative and his wife. The staff at Malden House went out of their way to welcome us and help celebrate their Golden wedding anniversary. He is always happy and confident to be living at Malden House when we visit him. We appreciate the photos on social media, he is always involved in the activities and to see them every day si so reassuring, knowing he remains happy every day.
01 August 2024
We received a very warm welcome when we went to visit Malden House and again when my husband went for a two-week respite break. The staff were very caring and helpful. Communications with the home were excellent - very prompt replies to messages and I felt very informed about how my husband was settling in. An issue which caused my husband to feel uncomfortable during the early days of his stay was resolved swiftly and satisfactorily. I was able to have a break from my role as a carer knowing that my husband was in very safe hands and in a very comfortable environment.
18 July 2024
It's approaching three years since our Mum came to Malden over which time her care needs have changed. The team at Malden have consistently been fantastic in every aspect and we are comforted and happy that she is in safe and caring hands. Alongside excellent care, Malden provides imaginative and engaging activities often tailored to the individual interests and needs of residents. Thank you for your commitment to looking after our loved ones.
17 June 2024
Amazing staff so caring could not ask for anything better. Management dealt with any enquiries before we moved my mum reassured me every step of the way. The move couldn’t have been managed any better.
Latest Reviews for Malden House
12 August 2025
My husband has been at Malden House since mid-February, discharged there from hospital following a short stay due to a decline in health, including dementia and poor mobility. As he was previously a weekly day care visitor he quickly settled in to a full-time stay, making a good recovery from his poor health to a level better than in many weeks. His time at Malden gave me a chance to recharge, having been his full-time home carer for 8 years. We've been made so welcome by the kind and friendly staff, the manager and the management team, it's been an immense relief to know he's safe and well looked after. I've enjoyed quality time taking him on outings and visits to the home, we've both enjoyed taking part in activities and feeling part of the Malden community. For personal reasons we're reverting to care at home, but we're pleased to maintain the day care visits and valuable link to Malden, which from the start has made such a positive difference and continues.
11 August 2025
Mum went into Malden House last September, after having looked at four other homes. Though very reluctant at first Mum has settled in well. Thanks to the Manager and the team, she is well looked after and there is always someone around to cater for her needs. Mum suffers with anxiety but since moving in, this has reduced considerably - I think it's the company of other residents and the security of knowing help is available 24/7. The entire team go about their duties with compassion and empathy and form strong relationships with each other and the residents. For anyone looking for care for a loved one, I would strongly recommend Malden House.
10 June 2025
The staff at Malden House are all very friendly and have time for everyone - residents and their families alike. Their obvious compassion towards all residents is very apparent and this is a great comfort to families. The accommodation is kept very clean and is lovely to visit and spend time in both communal and private bedroom areas. Also the food, from light snacks to main meals are varied and tasty.
04 June 2025
The care that my wife receives is very good. The staff try to keep her engaged in lots of different activities although her condition makes her unable to make sense of many of them. She particularly likes going out in the mini bus visiting various local places. Her home has gone through a big change over the past year with a doubling of size and of course a number of new care staff. In general this has gone well and the managers have coped well with the difficulties this can bring. I had a few issues with clothing not being sorted properly but when this was brought to the attention of the managers this was quickly addressed. In general I am very happy that my wife is being looked after carefully and she views the care home as her actual 'Home' now.
23 April 2025
I am very happy with the care provided for my husband at Malden House. The staff are very kind and all very patient with his dementia problems.
10 April 2025
This is a small and happy care home where all the residents are respected and well cared for. The carers always have time for the residents however busy they are.
10 April 2025
Always a welcome, and resident available nicely dressed. Plenty of staff around who treat the residents well and with compassion when required
04 April 2025
My mother who I've been caring for two years went into respite at short notice. The care home were so accommodating and gave her a lovely room with en-suite. All the staff were so cheerful and kind and looked after my mother very well. The team are all very respectful and the residents all seemed content and happy. A big thank you to all the staff for their professionalism and kindness.
28 March 2025
My partner and I are eagerly awaiting the birth of our first Grandchild and with that we had to find somewhere to look after my Mother-in-law who lives with us. We wanted somewhere that would look after her as we do. With care and compassion, with friendliness and sensitivity. In the manager and her team we found that. My Mother-in-law has moderate dementia but other mental health needs and it has taken us a long time to get the right care balance. The manager took on board all of our concerns and came up with a care plan in the home that has kept her happy and safe. Thank you Malden House.
31 January 2025
Super staff, great food, a really caring environment. Well organised and ready to listen to feedback. My Stepmother is in the very best place I can think of, all her needs are met on a regular basis,
20 January 2025
After looking after my cousin for the last six months, I reluctantly decided it was time for her to go into a care home. We lived close to the home for a number of years so it was the first one I tried. They could not have been more helpful and my cousin moved in within a week. Her room is lovely and the staff could not have been more welcoming. As I have been unwell over the Christmas period I was even sent a photo showing her having a good time. Some other relatives visited this week and they were extremely impressed.
09 January 2025
Having lived in Malden for a few years very happily, my mother passed away at the end of November. I would like to commend all the staff at Malden House for their empathy and the exceptional end of life care they gave my mother. Their dealings with my father and all of the family was exemplary and they helped to ease us all although my mum's final journey. We cannot thank them enough.
07 January 2025
Mum has settled well at Malden House and seems to be happier than any of us expected. Thank you for looking after her.
04 September 2024
Very helpful. Friendly staff. Efficient.
03 September 2024
A hidden gem of a care facility on the outskirts of the popular seaside town of Sidmouth. It runs as a well-oiled machine providing exceptional personal care either one-to-one or in a group setting. Obviously the staff have received a high level of training through the guidance of a high-level management team. Would highly recommend.
20 August 2024
Thank you to Malden House for making our anniversary very special, it was wonderful. Myself and my husband were overwhelmed with joy and appreciated all your hard work. Thank you for making me feel welcome as much as my husband who lives here.
20 August 2024
Today was a special celebration for my relative and his wife. The staff at Malden House went out of their way to welcome us and help celebrate their Golden wedding anniversary. He is always happy and confident to be living at Malden House when we visit him. We appreciate the photos on social media, he is always involved in the activities and to see them every day si so reassuring, knowing he remains happy every day.
01 August 2024
We received a very warm welcome when we went to visit Malden House and again when my husband went for a two-week respite break. The staff were very caring and helpful. Communications with the home were excellent - very prompt replies to messages and I felt very informed about how my husband was settling in. An issue which caused my husband to feel uncomfortable during the early days of his stay was resolved swiftly and satisfactorily. I was able to have a break from my role as a carer knowing that my husband was in very safe hands and in a very comfortable environment.
18 July 2024
It's approaching three years since our Mum came to Malden over which time her care needs have changed. The team at Malden have consistently been fantastic in every aspect and we are comforted and happy that she is in safe and caring hands. Alongside excellent care, Malden provides imaginative and engaging activities often tailored to the individual interests and needs of residents. Thank you for your commitment to looking after our loved ones.
17 June 2024
Amazing staff so caring could not ask for anything better. Management dealt with any enquiries before we moved my mum reassured me every step of the way. The move couldn’t have been managed any better.