Malden House

69 Sidford Road, Sidmouth EX10 9LR
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9.8 115 Reviews
  • Malden House, Sidmouth
Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.

Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and lies within a short walk of the sandstone cliffs of the Sid Valley. A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 29 bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents can relax in the communal areas, enjoy all inclusive homemade meals in the dining rooms or enjoy the fresh air in the gardens. Video calling is also available to keep up to date with friends and family along with an all inclusive laundry service.

Malden House is a family home created with three underlying values at its core. These are care, comfort and companionship.
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Care Provided by Malden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

These prices are only a guideline, please contact Malden House to find out the exact price for your requirements.

Contact Malden House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Malden House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Tabitha Donovan (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Malden House Reviews (115)

9.8

Malden House has a Review Score of 9.8 (9.806) out of 10, based on 28 reviews in the last 2 years.
Over all time Malden House has 115 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Malden House
  • 40
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Total of 115, showing 1-20
Review from R T (Friend of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Residents are well looked after in the home clean tidy, well maintained.


The use of the equipment in the home is such that it's less noticeable for the residents. Namely due to use of movement sensors.


The staff are very helpful within the home. The staff are quick to notice accidents from the

residents. The awareness is good, though there is a constant balance between technology to monitor and people watching.


With a bustling movement of residence the engagement within the surroundings is reasonable. Attempts are made to engage the residents with various levels of success, considering the variety of issues present it's reasonable for the people/resources available.


The garden needs attention, this is known. Plants/flowers are very good for people of any age.


I put 4 for facilities/safety, as in the lounge area wandering residents without their frames is sometimes/often noticed eventually/late.


More sensors are needed to alert the nearby career whom is probably distracted.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. Thank you for bringing this to our attention, we are aware and working to support each resident with a person centered approach.
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Review from J F (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted Malden House to see if they could take mum at short notice due to her changing health issues. The manager and her team have been so very helpful and kind to mum and us as a family. I cannot praise them enough for their understanding of our situation and their willingness to help mum fit
in with life at Malden. After only a week it is clear that mum is really enjoying life there. We chose Malden as mum had previously been in respite care there and we were very happy with them at that time. It was also lovely to see so many familiar staff who clearly remembered mum from her last stay.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. It is wonderful to hear how well your mum has settled back in to Malden House after her previous respite stay and that the process was made easier…read more
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Review from Neil A (Son of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Malden House for almost a year and she has settled in well.
We looked at a number of homes before deciding which home would be best for her and I have to say we definitely chose the right one.
All the staff are so friendly and always on hand to cater for every need.
Mum came from
a very big family, most of whom have now passed away. She now has a brand new family at Malden House.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. We are so pleased to hear how well your mum has settled in to Malden House and has gained a new, big family. We are also happy to know how your mum…read more
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Review from Jo E (Wife of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Malden House since mid-February, discharged there from hospital following a short stay due to a decline in health, including dementia and poor mobility. As he was previously a weekly day care visitor he quickly settled in to a full-time stay, making a good recovery from his poor
health to a level better than in many weeks. His time at Malden gave me a chance to recharge, having been his full-time home carer for 8 years. We've been made so welcome by the kind and friendly staff, the manager and the management team, it's been an immense relief to know he's safe and well looked after. I've enjoyed quality time taking him on outings and visits to the home, we've both enjoyed taking part in activities and feeling part of the Malden community. For personal reasons we're reverting to care at home, but we're pleased to maintain the day care visits and valuable link to Malden, which from the start has made such a positive difference and continues.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. It is wonderful to hear how much your husband enjoys his day visits and respite stay at Malden House and that during his stay with us his health has…read more
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Review from S D (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Malden House are all very friendly and have time for everyone - residents and their families alike. Their obvious compassion towards all residents is very apparent and this is a great comfort to families.


The accommodation is kept very clean and is lovely to visit and spend time in

both communal and private bedroom areas. Also the food, from light snacks to main meals are varied and tasty.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. It is lovely to hear how welcoming the team are at Malden House and that you are made to feel welcome when you visit. We will pass on these kind…read more
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Review from Anthony S (Husband of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care that my wife receives is very good. The staff try to keep her engaged in lots of different activities although her condition makes her unable to make sense of many of them. She particularly likes going out in the mini bus visiting various local places. Her home has gone through a big change
over the past year with a doubling of size and of course a number of new care staff. In general this has gone well and the managers have coped well with the difficulties this can bring. I had a few issues with clothing not being sorted properly but when this was brought to the attention of the managers this was quickly addressed.
In general I am very happy that my wife is being looked after carefully and she views the care home as her actual 'Home' now.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. We are so pleased to hear how much your wife enjoys the activities and outings provided at Malden House and that she feels at home. It is also great…read more
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Review from L J (Wife of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care provided for my husband at Malden House. The staff are very kind and all very patient with his dementia problems.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. It is great to hear how happy you are with the care and support your husband recieves at Malden House. We will pass on your kind words to the team.
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Review from F S (Wife of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a small and happy care home where all the residents are respected and well cared for. The carers always have time for the residents however busy they are.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. The team will be happy to hear that the care, support and respect they show to the residents doesn't go unnoticed and is appreciated. We will pass…read more
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Review from A B (Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a welcome, and resident available nicely dressed. Plenty of staff around who treat the residents well and with compassion when required
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. It is wonderful to hear how welcome you feel when visiting Malden House and how the care, support and compassion shown to the residents doesn't go…read more
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Review from K G (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who I've been caring for two years went into respite at short notice. The care home were so accommodating and gave her a lovely room with en-suite. All the staff were so cheerful and kind and looked after my mother very well. The team are all very respectful and the residents all seemed content
and happy. A big thank you to all the staff for their professionalism and kindness.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. Thank you for Choosing Malden House for your mothers stay. It is wonderful to hear how happy you were with her room and the care and support your…read more
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Review from James R (Son-in-law of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner and I are eagerly awaiting the birth of our first Grandchild and with that we had to find somewhere to look after my Mother-in-law who lives with us. We wanted somewhere that would look after her as we do. With care and compassion, with friendliness and sensitivity. In the manager and her
team we found that. My Mother-in-law has moderate dementia but other mental health needs and it has taken us a long time to get the right care balance. The manager took on board all of our concerns and came up with a care plan in the home that has kept her happy and safe. Thank you Malden House.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review and congratulations on becoming grandparents. We are so pleased to hear that the levels of care, compassion and support you were looking for for your…read more
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Review from Neil C (Stepson of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Super staff, great food, a really caring environment. Well organised and ready to listen to feedback. My Stepmother is in the very best place I can think of, all her needs are met on a regular basis,
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. We are pleased to know that the team at Malden House are caring and friendly and open to feedback. Its great to know that your step mother is…read more
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Review from Kay R (Cousin of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After looking after my cousin for the last six months, I reluctantly decided it was time for her to go into a care home. We lived close to the home for a number of years so it was the first one I tried. They could not have been more helpful and my cousin moved in within a week. Her room is lovely and
the staff could not have been more welcoming. As I have been unwell over the Christmas period I was even sent a photo showing her having a good time. Some other relatives visited this week and they were extremely impressed.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. Making the decision for a loved one to move into a care home can be extremely difficult but we are pleased to hear that this was made slightly…read more
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Review from Jane A (Daughter of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having lived in Malden for a few years very happily, my mother passed away at the end of November. I would like to commend all the staff at Malden House for their empathy and the exceptional end of life care they gave my mother. Their dealings with my father and all of the family was exemplary and they
helped to ease us all although my mum's final journey. We cannot thank them enough.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Please accept our condolences on the loss of your mother. It is heartwarming to know that a very sad time in the lives of your family was eased slightly by the care, compassion and empathy shown by…read more
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Review from C O (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled well at Malden House and seems to be happier than any of us expected. Thank you for looking after her.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. We are pleased to hear how well your mum has settled in to Malden House and is very happy. We will pass on your kind words to the team at Malden…read more
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Review from S S (Friend of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful. Friendly staff. Efficient.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for taking the time to write this review. It is lovely to hear how helpful, friendly and efficient you find the team at Malden House. We will pass on these kind words to the team.
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Review from D M (Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A hidden gem of a care facility on the outskirts of the popular seaside town of Sidmouth. It runs as a well-oiled machine providing exceptional personal care either one-to-one or in a group setting. Obviously the staff have received a high level of training through the guidance of a high-level management
team. Would highly recommend.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for taking the time to write this review. We are delighted to hear these wonderful words regarding Malden House and will pass this on to the team who, no doubt will be thrilled to hear this.…read more
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Review from C B (Wife of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to Malden House for making our anniversary very special, it was wonderful. Myself and my husband were overwhelmed with joy and appreciated all your hard work. Thank you for making me feel welcome as much as my husband who lives here.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for taking the time to write this review. We are so pleased to hear that your special day was celebrated in such a lovely way at Malden House. It is very heartwarming to hear how welcome you…read more
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Review from Trish W (Relative of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today was a special celebration for my relative and his wife. The staff at Malden House went out of their way to welcome us and help celebrate their Golden wedding anniversary. He is always happy and confident to be living at Malden House when we visit him. We appreciate the photos on social media,
he is always involved in the activities and to see them every day si so reassuring, knowing he remains happy every day.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for taking the time to write this review. Across all of Hartford Care relatives and loved ones are as important to us as our residents are, you all play an important part so it is wonderful…read more
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Review from Janet B (Wife of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We received a very warm welcome when we went to visit Malden House and again when my husband went for a two-week respite break. The staff were very caring and helpful. Communications with the home were excellent - very prompt replies to messages and I felt very informed about how my husband was settling
in. An issue which caused my husband to feel uncomfortable during the early days of his stay was resolved swiftly and satisfactorily.
I was able to have a break from my role as a carer knowing that my husband was in very safe hands and in a very comfortable environment.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for taking the time to write this review. We are pleased to hear how happy you are with your husband's stay at Malden House and how welcoming and supportive the team was along with keeping…read more
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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Malden House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Malden House is calculated as follows: ( (267 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 324 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Malden House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 20 Oct 2025

Vacancies available. For more information please contact Malden House.

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Awards / Recognitions (11)

Meet the Team (2)

Aga

Aga Gierek

Job Title: Regional Operations Manager Joined: 2013

I thoroughly enjoy working for Hartford Care for over 10 years and being able to emphasise the ethos of Creating Caring Communities. Above all, I believe I am an extremely caring and passionate person.


I love to lead and inspire the team to ensure our residents live their life the way they wish. I feel proud of my caring and compassionate team as they play huge part in delivering quality care to our residents and supporting them in their daily lives.

Gabriella

Gabriella Clee

Job Title: Head of Care Joined: 2012

My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.


I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.


I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.


We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.


I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.

Frequently Asked Questions about Malden House

What types of Care is Malden House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Malden House have?

There are 29 Single Rooms.

What are the Facilities & Services at Malden House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Malden House to the centre of Sidmouth?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Malden House to verify any information. View our terms and conditions. Malden House has an Enhanced Service - more info.