Malden House

69 Sidford Road, Sidmouth EX10 9LR
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9.8 115 Reviews
  • Malden House, Sidmouth
Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.

Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and lies within a short walk of the sandstone cliffs of the Sid Valley. A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 29 bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents can relax in the communal areas, enjoy all inclusive homemade meals in the dining rooms or enjoy the fresh air in the gardens. Video calling is also available to keep up to date with friends and family along with an all inclusive laundry service.

Malden House is a family home created with three underlying values at its core. These are care, comfort and companionship.
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Care Provided by Malden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

These prices are only a guideline, please contact Malden House to find out the exact price for your requirements.

Contact Malden House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Malden House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Tabitha Donovan (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Malden House Reviews (115)

9.8

Malden House has a Review Score of 9.8 (9.806) out of 10, based on 28 reviews in the last 2 years.
Over all time Malden House has 115 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Malden House
  • 40
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Total of 115, showing 21-40
Review from C G (Daughter of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's approaching three years since our Mum came to Malden over which time her care needs have changed. The team at Malden have consistently been fantastic in every aspect and we are comforted and happy that she is in safe and caring hands. Alongside excellent care, Malden provides imaginative and engaging
activities often tailored to the individual interests and needs of residents.
Thank you for your commitment to looking after our loved ones.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for taking the time to write this review. It is great to hear how the care and support your mother has received has been to a high standard and that standard has been kept through her…read more
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Review from Gill H (Daughter of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff so caring could not ask for anything better.
Management dealt with any enquiries before we moved my mum reassured me every step of the way.
The move couldn’t have been managed any better.
Reply from Jenni Laffoley, Marketing Manager at Malden House
Thank you so much for your kind review. We are so pleased you are happy with how all your enquiries were managed, you felt reassured throughout the whole process, and your mum's move into Malden House…read more
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Review from Gill H (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is such a pleasure to visit my Mum at Malden House. The staff care given to my Mum is amazing, such dedication. The food is wonderful, tasty, adjusted to fit each resident. A lot of activities are always organised. Something different each day.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for these kind words. It is good to hear that you can rest assured that your mum is safe and cared for at Malden House. At Hartford Care, we believe very strongly in person-centred care so…read more
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Review from John T (Wife of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience is very good. I know my wife is in very good hands. The care applied at Malden House is very personal and on a daily basis is kind, attentive and very personal. I am relieved about my wife's daily life as I know Malden House and its staff will go the extra mile on her behalf.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for these lovely words. It is great to hear how reassured you feel with the care and support your wife is shown at Malden House. We believe very strongly in person-centred care and to know…read more
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Review from R W (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we have been so impressed with the endless kindness and patience shown by all the staff at Malden House. It was the perfect place for Mum to recuperate after five weeks in hospital.
Reply from Jenni Laffoley, Brand Marketing Manager at Malden House
Thank you so much for your kind review. We are delighted to hear your high praise for the whole team at Malden House and we are so pleased we were able to support your mum with her recuperation. We…read more
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Review from J R (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very reassured by how well my father has been cared for with dignity as his dementia slowly declines. The carer keeps me very up-to-date with his progress and any changes. I don’t think I would see how anything could be improved. We are very happy.
Reply from Jenni Laffoley, Brand Marketing Manager at Malden House
Thank you so much for your lovely review. We are so happy you are pleased with the level of care your father receives and you feel well-informed. We shall pass on your kind comments to the team.
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Review from Melanie T (Daughter of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are extremely caring to Mum and she really appreciates them because she tells me of her own volition. When I have visited I have always found Malden House to be just like a homely home and all the staff very helpful.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you very much for your kind words and for taking the time to write this review. It is great to hear that you are happy with the care and support your mum receives at Malden House and it's really…read more
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Review from Barry C (Son of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff, great care, keep the residents engaged with a whole variety of activities including individual outings, great food, keep us well informed in terms of care needs and any changes. Would highly recommend Malden House to anyone who is looking for a care home in East Devon.
Reply from Jenni Laffoley, Brand Marketing Manager at Malden House
Thank you so munch for your kind review of Malden House. We are so pleased you are happy with the level of care and services we provide at the home. We shall share your comments with the rest of the…read more
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Review from Tracey C (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Malden House Care Home for a short respite whilst I went on holiday and was very happy there. The staff are all wonderful, nothing was too much trouble and apparently, the food was brilliant! She will be very happy to be booked in again when I need another break. Thank you so much.
Reply from Jenni Laffoley, Brand Marketing Manager at Malden House
Thank you so much for your kind words, we will ensure we pass on your compliments to the chef and the rest of the team. It was our pleasure to care for your mum and hopefully, we can welcome her back…read more
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Review from C S (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in February 2023, I wish she had moved in earlier. Malden cared for her until her death in September 2023.
The staff were always cheerful and could not have been more helpful.
There was always something going on, trips out.
Her end-of-life care was second to done. I will always be
grateful to the staff at Malden.
Reply from Jenni Laffoley, Brand Marketing Manager at Malden House
Thank you so much for taking the time to leave a review. It was our pleasure and privilege to care for your mother during the time she spent with us at Malden House. We are so grateful for your kind…read more
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Review from M B (Wife of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly and helpful staff. Don’t wash sweaters as gently as I do! (but that’s being picky). At present, I look out on the extension that is being built which is unpleasant. Please could the builders keep their loo doors shut!
Back to the actual care- thank you. You are looking after my husband very
well.
Reply from Jenni Laffoley, Brand Marketing Manager at Malden House
Thank you for your feedback. We are pleased to hear you are happy with the level of care your husband is receiving. We apologise for any disruption caused by the build of the extension, this is…read more
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Review from Abigail A (Daughter of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Malden House when she was no longer able to cope at home alone due to her dementia. The staff have all been very kind and treat her with good humour which Mum really responds to. Although Mum would never have chosen to go into a care home, we feel that Malden House is the very best for
her we could have found and she has been settled there for more than a year now. Mum has benefitted greatly from the outings and other activities, particularly helping with cooking and baking and using the garden. Communication with the staff is very good and although they are of course very busy we are made to feel welcome and part of the household when we visit. The staff always stress that Malden House should feel like Mum's home to us as well as to her. Huge thanks to all at Malden House.
Reply from Lindsay Mahoney, Hospitality and Well-being Lead at Malden House
It is great to hear that your mum has settled in to Malden House well and that, as a family, you also feel at home. I am sure all the staff and management will be pleased to hear that your mum…read more
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Review from Siobhan V (Daughter of Resident) published on 29 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful parents both suffered from dementia and became Malden House residents in January 2020. They were cared for there with gentleness and kindness by the amazing staff. One of my favourite memories is of Mum being escorted into the Halloween Ball by the maintenance man, who like all the team
often went above and beyond their normal duties to enrich the lives of residents. As time went on and their dementia progressed, Malden staff adapted their care and sought advice from other care professionals when needed. Mum died in August 2022 and Dad just 2 weeks ago in April 2023. Both were able to die in quiet, private peace at Malden and I am forever grateful to the team there for enabling that. Thank you and God bless you all.
Reply from Jenni Laffoley, Brand Marketing Manager at Malden House
Thank you for your kind review of Malden House, especially at what must be a difficult time for you and your family. We are so pleased to have been able to provide care and support to both your mum…read more
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Review from Ruth H (Friend of Resident) published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most of my ratings are excellent, however, the room my friend is in is very basic, although acceptable to my friend, little things like a towel rail would help a lot so that towels do not cover half the sink! It has been mentioned a number of times and is on some list of things to be done. Having said
that, I cannot fault anything else at Malden House and would highly recommend it.
Reply from Diana Nisbet, Marketing Executive at Malden House
Thank you for taking the time to submit your very positive review of your friend's care and accommodation at our Malden House home. We'll make sure that your comment with regard to the addition of a…read more
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Review from L P (Partner of Resident) published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found the staff at Malden House to be friendly, helpful and amendable. My partner was in for respite care and they took good care of him. he was sorry to leave and should it be necessary he would be happy to return.
Reply from Diana Nisbet, Marketing Executive at Malden House
Thank you so much for your very kind comments about Malden House and our wonderful team, which we'll take great pleasure in passing on. We're so glad your partner would be happy to return to the home,…read more
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Review from Dotty B (Wife of Resident) published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the care is first class. I'm aware that areas can require improvement at times; however, the staff are contention and helpful, willing to do what's needed. Always kept clean/tidy and shows the home is loved. The food is lovely and can't be faulted. Always very welcoming.
Reply from Diana Nisbet, Marketing Executive at Malden House
Thank you so much for taking the time to submit your very positive comments on our Malden House home and our wonderful team. I'm sure Chef will be delighted, too, to receive your compliments! Warm…read more
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Review from D D (Son of Resident) published on 31 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father settled into Malden House very quickly. He often says how happy he is there and that he could not be in a better place. This is very reassuring for the rest of the family. It is good to know that he is looked after by a very dedicated team. They are aware of his needs, especially when it comes
to keeping him in routine and reassuring him when he is anxious. The Malden staff put on a wide variety of activities which residents can join in with if they wish. I am not aware of other homes locally offering residents so much to do. We know Dad is safe and well looked after by staff who know his needs and for whom nothing appears too much to help us or Dad.
Reply from Diana Nisbet, Marketing Executive at Malden House
It's wonderful to read that your Father is so happy at Malden House and how quickly he has settled in! We're so grateful for you taking the time to put your review together and send it in - reviews…read more
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Review from J A (Niece of Resident) published on 25 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having chosen Malden House for our aunt, 6 years ago, we can do nothing but praise the staff for their commitment to their residents, who I’m sure can present challenges. Not only do they care for the residents, they care for the families of them. Communication is good and nothing is ever too much trouble.
A delight to visit the home which is always welcoming with a cup of tea and chat. Carry on the good work, Malden House.
Reply from Diana Nisbet, Marketing Executive at Malden House
It's such a pleasure to read your wonderful review of your experience of Malden House over the past six years. Reviews like this are a real boost for our teams and they'll be absolutely thrilled to…read more
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Review from M D (Husband of Resident) published on 23 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and attentive staff. A very well-run home.
Reply from Jenni Laffoley, Marketing Manager (Brand) at Malden House
Thank you so much for your kind feedback about our home and the team at Malden House.
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Review from Dorothy B (Wife of Resident) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Knowing that my husband needed extra care, I was recommended to Malden House, where my husband is now residing. The home is warm, comfortable and very homely. The care and warmth of the home are wonderful. I know that my husband is being well looked after. I visit three times a week, and always, I am
greeted with a smile from the staff, who work very hard.
Reply from Jenni Laffoley, Marketing Manager (Brand) at Malden House
We are so grateful for your kind words about Malden House. It's our privilege to care for your husband and we love welcoming you into our home when you visit too.
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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Malden House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Malden House is calculated as follows: ( (267 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 324 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Malden House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 20 Oct 2025

Vacancies available. For more information please contact Malden House.

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Awards / Recognitions (11)

Meet the Team (2)

Aga

Aga Gierek

Job Title: Regional Operations Manager Joined: 2013

I thoroughly enjoy working for Hartford Care for over 10 years and being able to emphasise the ethos of Creating Caring Communities. Above all, I believe I am an extremely caring and passionate person.


I love to lead and inspire the team to ensure our residents live their life the way they wish. I feel proud of my caring and compassionate team as they play huge part in delivering quality care to our residents and supporting them in their daily lives.

Gabriella

Gabriella Clee

Job Title: Head of Care Joined: 2012

My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.


I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.


I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.


We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.


I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Malden House to verify any information. View our terms and conditions. Malden House has an Enhanced Service - more info.