The team at Malden have consistently been fantastic in every aspectC G(Daughter of Resident/Service User)
I can't recommend Malden House highly enough and am very happy that my mother is there,D D(Son of Resident/Service User)
All of the residents were happy and content, the rooms were bright and clean.M R(Granddaughter of Resident/Service User)
The team at Malden have consistently been fantastic in every aspectC G(Daughter of Resident/Service User)
I can't recommend Malden House highly enough and am very happy that my mother is there,D D(Son of Resident/Service User)
All of the residents were happy and content, the rooms were bright and clean.M R(Granddaughter of Resident/Service User)
Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.
Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and...
Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.
Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and lies within a short walk of the sandstone cliffs of the Sid Valley. A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 29 bedrooms and spaces inside and out to enjoy both companionship and privacy.
Residents can relax in the communal areas, enjoy all inclusive homemade meals in the dining rooms or enjoy the fresh air in the gardens. Video calling is also available to keep up to date with friends and family along with an all inclusive laundry service.
Malden House is a family home created with three underlying values at its core. These are care, comfort and companionship.
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The price(s) shown are provided by the care home. Contact Malden House for full pricing details and T&Cs.
Malden House has a Review Score of 9.8 (9.795) out of 10, based on 21 reviews in the last 2 years.
Over all time Malden House has 121 reviews.
Mum has settled well at Malden House and seems to be happier than any of us expected. Thank you for looking after her.
Mum has settled well at Malden House and seems to be happier than any of us expected. Thank you for looking after her.
Thank you for taking the time to write this review. We are pleased to hear how well your mum has settled in to Malden House and is very happy. We will pass on your kind words to the team at Malden House.
Very helpful. Friendly staff. Efficient.
Very helpful. Friendly staff. Efficient.
Thank you for taking the time to write this review. It is lovely to hear how helpful, friendly and efficient you find the team at Malden House. We will pass on these kind words to the team.
A hidden gem of a care facility on the outskirts of the popular seaside town of Sidmouth. It runs as a well-oiled machine providing exceptional personal care either one-to-one or in a group setting. Obviously the staff have received a high level of training through the guidance of a high-level...
A hidden gem of a care facility on the outskirts of the popular seaside town of Sidmouth. It runs as a well-oiled machine providing exceptional personal care either one-to-one or in a group setting. Obviously the staff have received a high level of training through the guidance of a high-level management team. Would highly recommend.
Thank you for taking the time to write this review. We are delighted to hear these wonderful words regarding Malden House and will pass this on to the team who, no doubt will be thrilled to hear this. Once again, thank you for your words.
Thank you to Malden House for making our anniversary very special, it was wonderful. Myself and my husband were overwhelmed with joy and appreciated all your hard work. Thank you for making me feel welcome as much as my husband who lives here.
Thank you to Malden House for making our anniversary very special, it was wonderful. Myself and my husband were overwhelmed with joy and appreciated all your hard work. Thank you for making me feel welcome as much as my husband who lives here.
Thank you for taking the time to write this review. We are so pleased to hear that your special day was celebrated in such a lovely way at Malden House. It is very heartwarming to hear how welcome you are made to feel when visiting your husband. We will pass on these kind words to the team at Malden House. Happy anniversary!
Today was a special celebration for my relative and his wife. The staff at Malden House went out of their way to welcome us and help celebrate their Golden wedding anniversary. He is always happy and confident to be living at Malden House when we visit him. We appreciate the photos on social media,...
Today was a special celebration for my relative and his wife. The staff at Malden House went out of their way to welcome us and help celebrate their Golden wedding anniversary. He is always happy and confident to be living at Malden House when we visit him. We appreciate the photos on social media, he is always involved in the activities and to see them every day si so reassuring, knowing he remains happy every day.
Thank you for taking the time to write this review. Across all of Hartford Care relatives and loved ones are as important to us as our residents are, you all play an important part so it is wonderful to hear how welcome you feel when visiting Malden House. We are also happy to hear how such a...
Thank you for taking the time to write this review. Across all of Hartford Care relatives and loved ones are as important to us as our residents are, you all play an important part so it is wonderful to hear how welcome you feel when visiting Malden House. We are also happy to hear how such a special occasion was celebrated and that seeing all the amazing photographs on social media leaves you feeling reassured that your loved one is so cared for, supported and happy. We will pass on these kind words to the team at Malden House.
We received a very warm welcome when we went to visit Malden House and again when my husband went for a two-week respite break. The staff were very caring and helpful. Communications with the home were excellent - very prompt replies to messages and I felt very informed about how my husband was...
I was able to have a break from my role as a carer knowing that my husband was in very safe hands and in a very comfortable environment.
Thank you for taking the time to write this review. We are pleased to hear how happy you are with your husband's stay at Malden House and how welcoming and supportive the team was along with keeping you informed and resolving any issues that may have arisen. We are also glad that you were able to...
Thank you for taking the time to write this review. We are pleased to hear how happy you are with your husband's stay at Malden House and how welcoming and supportive the team was along with keeping you informed and resolving any issues that may have arisen. We are also glad that you were able to relax and have a break from caring for your husband knowing that he was being well cared for. We look forward to welcoming you back to Malden House in the future if the need arises. We will pass on these kind words to the whole team at Malden House.
It's approaching three years since our Mum came to Malden over which time her care needs have changed. The team at Malden have consistently been fantastic in every aspect and we are comforted and happy that she is in safe and caring hands. Alongside excellent care, Malden provides imaginative and...
Thank you for your commitment to looking after our loved ones.
Thank you for taking the time to write this review. It is great to hear how the care and support your mother has received has been to a high standard and that standard has been kept through her changing care needs. Person-centered care is at the forefront of the care we provide at Hartford Care and...
Thank you for taking the time to write this review. It is great to hear how the care and support your mother has received has been to a high standard and that standard has been kept through her changing care needs. Person-centered care is at the forefront of the care we provide at Hartford Care and this continues through into the activities provided for residents and it is good to hear positive feedback on this. We will pass on these lovely words to the whole team at Malden House.
The move couldn’t have been managed any better.
The move couldn’t have been managed any better.
Thank you so much for your kind review. We are so pleased you are happy with how all your enquiries were managed, you felt reassured throughout the whole process, and your mum's move into Malden House went smoothly. We're glad to have her here with us.
It is such a pleasure to visit my Mum at Malden House. The staff care given to my Mum is amazing, such dedication. The food is wonderful, tasty, adjusted to fit each resident. A lot of activities are always organised. Something different each day.
It is such a pleasure to visit my Mum at Malden House. The staff care given to my Mum is amazing, such dedication. The food is wonderful, tasty, adjusted to fit each resident. A lot of activities are always organised. Something different each day.
Thank you for these kind words. It is good to hear that you can rest assured that your mum is safe and cared for at Malden House. At Hartford Care, we believe very strongly in person-centred care so adapting our homecooked meals and our activities program so that all residents feel included is very...
Thank you for these kind words. It is good to hear that you can rest assured that your mum is safe and cared for at Malden House. At Hartford Care, we believe very strongly in person-centred care so adapting our homecooked meals and our activities program so that all residents feel included is very important. Thank you for taking the time to write this review, we will pass these lovely words to the team at Malden House.
My experience is very good. I know my wife is in very good hands. The care applied at Malden House is very personal and on a daily basis is kind, attentive and very personal. I am relieved about my wife's daily life as I know Malden House and its staff will go the extra mile on her behalf.
My experience is very good. I know my wife is in very good hands. The care applied at Malden House is very personal and on a daily basis is kind, attentive and very personal. I am relieved about my wife's daily life as I know Malden House and its staff will go the extra mile on her behalf.
Thank you for these lovely words. It is great to hear how reassured you feel with the care and support your wife is shown at Malden House. We believe very strongly in person-centred care and to know this doesn't go unnoticed is very good to hear. Thank you for taking the time to write this review and we will pass on these kind words to the team at Malden House.
As a family, we have been so impressed with the endless kindness and patience shown by all the staff at Malden House. It was the perfect place for Mum to recuperate after five weeks in hospital.
As a family, we have been so impressed with the endless kindness and patience shown by all the staff at Malden House. It was the perfect place for Mum to recuperate after five weeks in hospital.
Thank you so much for your kind review. We are delighted to hear your high praise for the whole team at Malden House and we are so pleased we were able to support your mum with her recuperation. We shall share your comments with the team. Thanks again.
We have been very reassured by how well my father has been cared for with dignity as his dementia slowly declines. The carer keeps me very up-to-date with his progress and any changes. I don’t think I would see how anything could be improved. We are very happy.
We have been very reassured by how well my father has been cared for with dignity as his dementia slowly declines. The carer keeps me very up-to-date with his progress and any changes. I don’t think I would see how anything could be improved. We are very happy.
Thank you so much for your lovely review. We are so happy you are pleased with the level of care your father receives and you feel well-informed. We shall pass on your kind comments to the team.
The staff are extremely caring to Mum and she really appreciates them because she tells me of her own volition. When I have visited I have always found Malden House to be just like a homely home and all the staff very helpful.
The staff are extremely caring to Mum and she really appreciates them because she tells me of her own volition. When I have visited I have always found Malden House to be just like a homely home and all the staff very helpful.
Thank you very much for your kind words and for taking the time to write this review. It is great to hear that you are happy with the care and support your mum receives at Malden House and it's really heartwarming that your mum voices this too. We will pass on these kind words to all the staff at Malden House.
Excellent staff, great care, keep the residents engaged with a whole variety of activities including individual outings, great food, keep us well informed in terms of care needs and any changes. Would highly recommend Malden House to anyone who is looking for a care home in East Devon.
Excellent staff, great care, keep the residents engaged with a whole variety of activities including individual outings, great food, keep us well informed in terms of care needs and any changes. Would highly recommend Malden House to anyone who is looking for a care home in East Devon.
Thank you so munch for your kind review of Malden House. We are so pleased you are happy with the level of care and services we provide at the home. We shall share your comments with the rest of the team and thank you for your kind recommendation.
My mum stayed at Malden House Care Home for a short respite whilst I went on holiday and was very happy there. The staff are all wonderful, nothing was too much trouble and apparently, the food was brilliant! She will be very happy to be booked in again when I need another break. Thank you so much.
My mum stayed at Malden House Care Home for a short respite whilst I went on holiday and was very happy there. The staff are all wonderful, nothing was too much trouble and apparently, the food was brilliant! She will be very happy to be booked in again when I need another break. Thank you so much.
Thank you so much for your kind words, we will ensure we pass on your compliments to the chef and the rest of the team. It was our pleasure to care for your mum and hopefully, we can welcome her back to Malden House again soon.
Her end-of-life care was second to done. I will always...
Her end-of-life care was second to done. I will always be grateful to the staff at Malden.
Thank you so much for taking the time to leave a review. It was our pleasure and privilege to care for your mother during the time she spent with us at Malden House. We are so grateful for your kind comments about the team and the care your mother received. Best wishes to you and your family.
Back to the actual care- thank you. You are looking after my husband...
Back to the actual care- thank you. You are looking after my husband very well.
Thank you for your feedback. We are pleased to hear you are happy with the level of care your husband is receiving. We apologise for any disruption caused by the build of the extension, this is short-term and we hope you can bear with us whilst we upgrade and improve the home for our residents. We...
Thank you for your feedback. We are pleased to hear you are happy with the level of care your husband is receiving. We apologise for any disruption caused by the build of the extension, this is short-term and we hope you can bear with us whilst we upgrade and improve the home for our residents. We shall pass on your comments to the builders regarding their inconsiderate behaviour and hope this will be rectified immediately.
Mum moved into Malden House when she was no longer able to cope at home alone due to her dementia. The staff have all been very kind and treat her with good humour which Mum really responds to. Although Mum would never have chosen to go into a care home, we feel that Malden House is the very best...
Mum moved into Malden House when she was no longer able to cope at home alone due to her dementia. The staff have all been very kind and treat her with good humour which Mum really responds to. Although Mum would never have chosen to go into a care home, we feel that Malden House is the very best for her we could have found and she has been settled there for more than a year now. Mum has benefitted greatly from the outings and other activities, particularly helping with cooking and baking and using the garden. Communication with the staff is very good and although they are of course very busy we are made to feel welcome and part of the household when we visit. The staff always stress that Malden House should feel like Mum's home to us as well as to her. Huge thanks to all at Malden House.
It is great to hear that your mum has settled in to Malden House well and that, as a family, you also feel at home. I am sure all the staff and management will be pleased to hear that your mum benefits greatly from the activities and enjoys the trips out and helping with the baking as well as spending time in the garden. Your kind words will be passed on to all the staff.
My wonderful parents both suffered from dementia and became Malden House residents in January 2020. They were cared for there with gentleness and kindness by the amazing staff. One of my favourite memories is of Mum being escorted into the Halloween Ball by the maintenance man, who like all the...
My wonderful parents both suffered from dementia and became Malden House residents in January 2020. They were cared for there with gentleness and kindness by the amazing staff. One of my favourite memories is of Mum being escorted into the Halloween Ball by the maintenance man, who like all the team often went above and beyond their normal duties to enrich the lives of residents. As time went on and their dementia progressed, Malden staff adapted their care and sought advice from other care professionals when needed. Mum died in August 2022 and Dad just 2 weeks ago in April 2023. Both were able to die in quiet, private peace at Malden and I am forever grateful to the team there for enabling that. Thank you and God bless you all.
Thank you for your kind review of Malden House, especially at what must be a difficult time for you and your family. We are so pleased to have been able to provide care and support to both your mum and dad and adapt our care to suit their needs until the very end. We loved having them live with us...
Thank you for your kind review of Malden House, especially at what must be a difficult time for you and your family. We are so pleased to have been able to provide care and support to both your mum and dad and adapt our care to suit their needs until the very end. We loved having them live with us at Malden House, and both are sadly missed. Thank you again for your comments, and we send you our warm wishes.
Most of my ratings are excellent, however, the room my friend is in is very basic, although acceptable to my friend, little things like a towel rail would help a lot so that towels do not cover half the sink! It has been mentioned a number of times and is on some list of things to be done. Having...
Most of my ratings are excellent, however, the room my friend is in is very basic, although acceptable to my friend, little things like a towel rail would help a lot so that towels do not cover half the sink! It has been mentioned a number of times and is on some list of things to be done. Having said that, I cannot fault anything else at Malden House and would highly recommend it.
Thank you for taking the time to submit your very positive review of your friend's care and accommodation at our Malden House home. We'll make sure that your comment with regard to the addition of a towel rail in your friend's room is actioned, and thank you for bringing this to our attention. Warm wishes to you.
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Welcome to Malden House, a home of which I am extremely proud in its entirety. Malden House wholly encompasses the values of our Hartford Care group...
Welcome to Malden House, a home of which I am extremely proud in its entirety. Malden House wholly encompasses the values of our Hartford Care group by supporting our residents, visitors and team to create a welcoming, home-from-home experience. I am hugely passionate about empowering our community to pursue their hobbies and provide opportunities to learn new skills and interests. Our team excel in their kindness, compassion and knowledge for their roles but are encouraged to welcome new opportunities for learning and growth. We have strong relationships with our multi-disciplinary teams and the wider community, helping us to provide our residents with holistic, person-centred care that supports both physical and emotional wellbeing.
My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding...
My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.
I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.
I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.
We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.
I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.
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