Search...

Malden House

69 Sidford Road, Sidmouth, Devon EX10 9LR
Malden House Logo
Jobs
Malden House logo
The team at Malden have consistently been fantastic in every aspectC G(Daughter of Resident/Service User)
Malden House, Sidmouth
I can't recommend Malden House highly enough and am very happy that my mother is there,D D(Son of Resident/Service User)
Malden House, Sidmouth
All of the residents were happy and content, the rooms were bright and clean.M R(Granddaughter of Resident/Service User)
Malden House, Sidmouth

Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.

Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and...  

Care Provided by Malden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,750From £1,750
Residential Dementia CareFrom £1,750From £1,750

Contact Malden House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Suzanne Gatrell(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (29)
  • Single Rooms with ensuite Wet Room (12)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Malden House Reviews (121)

Submit a Review
9.8

Malden House has a Review Score of 9.8 (9.821) out of 10, based on 26 reviews in the last 2 years. Over all time Malden House has 121 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Malden House
Loading...
Showing 121 reviews matching selected criteria
Review from C O (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card
Overall Experience

Mum has settled well at Malden House and seems to be happier than any of us expected. Thank you for looking after her.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. We are pleased to hear how well your mum has settled in to Malden House and is very happy. We will pass on your kind words to the team at Malden House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Friend of Resident) published on 4 September 2024 Submitted via Postal Card
Overall Experience

Very helpful. Friendly staff. Efficient.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. It is lovely to hear how helpful, friendly and efficient you find the team at Malden House. We will pass on these kind words to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Resident / Service User) published on 3 September 2024 Submitted via Postal Card
Overall Experience

A hidden gem of a care facility on the outskirts of the popular seaside town of Sidmouth. It runs as a well-oiled machine providing exceptional personal care either one-to-one or in a group setting. Obviously the staff have received a high level of training through the guidance of a high-level management team. Would highly recommend.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. We are delighted to hear these wonderful words regarding Malden House and will pass this on to the team who, no doubt will be thrilled to hear this. Once again, thank you for your words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C B (Wife of Resident) published on 20 August 2024 Submitted via Postal Card
Overall Experience

Thank you to Malden House for making our anniversary very special, it was wonderful. Myself and my husband were overwhelmed with joy and appreciated all your hard work. Thank you for making me feel welcome as much as my husband who lives here.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. We are so pleased to hear that your special day was celebrated in such a lovely way at Malden House. It is very heartwarming to hear how welcome you are made to feel when visiting your husband. We will pass on these kind words to the team at Malden House. Happy anniversary!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Trish W (Relative of Resident) published on 20 August 2024 Submitted via Postal Card
Overall Experience

Today was a special celebration for my relative and his wife. The staff at Malden House went out of their way to welcome us and help celebrate their Golden wedding anniversary. He is always happy and confident to be living at Malden House when we visit him. We appreciate the photos on social media, he is always involved in the activities and to see them every day si so reassuring, knowing he remains happy every day.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. Across all of Hartford Care relatives and loved ones are as important to us as our residents are, you all play an important part so it is wonderful to hear how welcome you feel when visiting Malden House. We are also happy to hear how such a...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet B (Wife of Resident) published on 1 August 2024 Submitted via Website
Overall Experience
We received a very warm welcome when we went to visit Malden House and again when my husband went for a two-week respite break. The staff were very caring and helpful. Communications with the home were excellent - very prompt replies to messages and I felt very informed about how my husband was settling in. An issue which caused my husband to feel uncomfortable during the early days of his stay was resolved swiftly and satisfactorily.

I was able to have a break from my role as a carer knowing that my husband was in very safe hands and in a very comfortable environment.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. We are pleased to hear how happy you are with your husband's stay at Malden House and how welcoming and supportive the team was along with keeping you informed and resolving any issues that may have arisen. We are also glad that you were able to...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from C G (Daughter of Resident) published on 18 July 2024 Submitted via Website
Overall Experience
It's approaching three years since our Mum came to Malden over which time her care needs have changed. The team at Malden have consistently been fantastic in every aspect and we are comforted and happy that she is in safe and caring hands. Alongside excellent care, Malden provides imaginative and engaging activities often tailored to the individual interests and needs of residents.

Thank you for your commitment to looking after our loved ones.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. It is great to hear how the care and support your mother has received has been to a high standard and that standard has been kept through her changing care needs. Person-centered care is at the forefront of the care we provide at Hartford Care and...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Gill H (Daughter of Resident) published on 17 June 2024 Submitted via Website
Overall Experience
Amazing staff so caring could not ask for anything better.
Management dealt with any enquiries before we moved my mum reassured me every step of the way.

The move couldn’t have been managed any better.

Reply from Jenni Laffoley, Marketing Manager at Malden House

Thank you so much for your kind review. We are so pleased you are happy with how all your enquiries were managed, you felt reassured throughout the whole process, and your mum's move into Malden House went smoothly. We're glad to have her here with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gill H (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card
Overall Experience

It is such a pleasure to visit my Mum at Malden House. The staff care given to my Mum is amazing, such dedication. The food is wonderful, tasty, adjusted to fit each resident. A lot of activities are always organised. Something different each day.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for these kind words. It is good to hear that you can rest assured that your mum is safe and cared for at Malden House. At Hartford Care, we believe very strongly in person-centred care so adapting our homecooked meals and our activities program so that all residents feel included is very...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John T (Wife of Resident) published on 3 May 2024 Submitted via Postal Card
Overall Experience

My experience is very good. I know my wife is in very good hands. The care applied at Malden House is very personal and on a daily basis is kind, attentive and very personal. I am relieved about my wife's daily life as I know Malden House and its staff will go the extra mile on her behalf.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for these lovely words. It is great to hear how reassured you feel with the care and support your wife is shown at Malden House. We believe very strongly in person-centred care and to know this doesn't go unnoticed is very good to hear. Thank you for taking the time to write this review and we will pass on these kind words to the team at Malden House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R W (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card
Overall Experience

As a family, we have been so impressed with the endless kindness and patience shown by all the staff at Malden House. It was the perfect place for Mum to recuperate after five weeks in hospital.

Reply from Jenni Laffoley, Brand Marketing Manager at Malden House

Thank you so much for your kind review. We are delighted to hear your high praise for the whole team at Malden House and we are so pleased we were able to support your mum with her recuperation. We shall share your comments with the team. Thanks again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from J R (Son of Resident) published on 31 January 2024 Submitted via Website
Overall Experience

We have been very reassured by how well my father has been cared for with dignity as his dementia slowly declines. The carer keeps me very up-to-date with his progress and any changes. I don’t think I would see how anything could be improved. We are very happy.

Reply from Jenni Laffoley, Brand Marketing Manager at Malden House

Thank you so much for your lovely review. We are so happy you are pleased with the level of care your father receives and you feel well-informed. We shall pass on your kind comments to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Melanie T (Daughter of Resident) published on 12 December 2023 Submitted via Website
Overall Experience

The staff are extremely caring to Mum and she really appreciates them because she tells me of her own volition. When I have visited I have always found Malden House to be just like a homely home and all the staff very helpful.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you very much for your kind words and for taking the time to write this review. It is great to hear that you are happy with the care and support your mum receives at Malden House and it's really heartwarming that your mum voices this too. We will pass on these kind words to all the staff at Malden House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barry C (Son of Resident) published on 27 November 2023 Submitted via Website
Overall Experience

Excellent staff, great care, keep the residents engaged with a whole variety of activities including individual outings, great food, keep us well informed in terms of care needs and any changes. Would highly recommend Malden House to anyone who is looking for a care home in East Devon.

Reply from Jenni Laffoley, Brand Marketing Manager at Malden House

Thank you so munch for your kind review of Malden House. We are so pleased you are happy with the level of care and services we provide at the home. We shall share your comments with the rest of the team and thank you for your kind recommendation.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey C (Daughter of Resident) published on 24 October 2023 Submitted via Website
Overall Experience

My mum stayed at Malden House Care Home for a short respite whilst I went on holiday and was very happy there. The staff are all wonderful, nothing was too much trouble and apparently, the food was brilliant! She will be very happy to be booked in again when I need another break. Thank you so much.

Reply from Jenni Laffoley, Brand Marketing Manager at Malden House

Thank you so much for your kind words, we will ensure we pass on your compliments to the chef and the rest of the team. It was our pleasure to care for your mum and hopefully, we can welcome her back to Malden House again soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from C S (Daughter of Resident) published on 4 October 2023 Submitted via Website
Overall Experience
My mother moved in February 2023, I wish she had moved in earlier. Malden cared for her until her death in September 2023.
The staff were always cheerful and could not have been more helpful.
There was always something going on, trips out.

Her end-of-life care was second to done. I will always be grateful to the staff at Malden.

Reply from Jenni Laffoley, Brand Marketing Manager at Malden House

Thank you so much for taking the time to leave a review. It was our pleasure and privilege to care for your mother during the time she spent with us at Malden House. We are so grateful for your kind comments about the team and the care your mother received. Best wishes to you and your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Wife of Resident) published on 4 October 2023 Submitted via Website
Overall Experience
Friendly and helpful staff. Don’t wash sweaters as gently as I do! (but that’s being picky). At present, I look out on the extension that is being built which is unpleasant. Please could the builders keep their loo doors shut!

Back to the actual care- thank you. You are looking after my husband very well.

Reply from Jenni Laffoley, Brand Marketing Manager at Malden House

Thank you for your feedback. We are pleased to hear you are happy with the level of care your husband is receiving. We apologise for any disruption caused by the build of the extension, this is short-term and we hope you can bear with us whilst we upgrade and improve the home for our residents. We...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Abigail A (Daughter of Resident) published on 26 July 2023 Submitted via Website
Overall Experience

Mum moved into Malden House when she was no longer able to cope at home alone due to her dementia. The staff have all been very kind and treat her with good humour which Mum really responds to. Although Mum would never have chosen to go into a care home, we feel that Malden House is the very best for her we could have found and she has been settled there for more than a year now. Mum has benefitted greatly from the outings and other activities, particularly helping with cooking and baking and using the garden. Communication with the staff is very good and although they are of course very busy we are made to feel welcome and part of the household when we visit. The staff always stress that Malden House should feel like Mum's home to us as well as to her. Huge thanks to all at Malden House.

Reply from Lindsay Mahoney, Hospitality and Well-being Lead at Malden House

It is great to hear that your mum has settled in to Malden House well and that, as a family, you also feel at home. I am sure all the staff and management will be pleased to hear that your mum benefits greatly from the activities and enjoys the trips out and helping with the baking as well as spending time in the garden. Your kind words will be passed on to all the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Siobhan V (Daughter of Resident) published on 29 May 2023 Submitted via Website
Overall Experience

My wonderful parents both suffered from dementia and became Malden House residents in January 2020. They were cared for there with gentleness and kindness by the amazing staff. One of my favourite memories is of Mum being escorted into the Halloween Ball by the maintenance man, who like all the team often went above and beyond their normal duties to enrich the lives of residents. As time went on and their dementia progressed, Malden staff adapted their care and sought advice from other care professionals when needed. Mum died in August 2022 and Dad just 2 weeks ago in April 2023. Both were able to die in quiet, private peace at Malden and I am forever grateful to the team there for enabling that. Thank you and God bless you all.

Reply from Jenni Laffoley, Brand Marketing Manager at Malden House

Thank you for your kind review of Malden House, especially at what must be a difficult time for you and your family. We are so pleased to have been able to provide care and support to both your mum and dad and adapt our care to suit their needs until the very end. We loved having them live with us...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ruth H (Friend of Resident) published on 3 April 2023 Submitted via Postal Card
Overall Experience

Most of my ratings are excellent, however, the room my friend is in is very basic, although acceptable to my friend, little things like a towel rail would help a lot so that towels do not cover half the sink! It has been mentioned a number of times and is on some list of things to be done. Having said that, I cannot fault anything else at Malden House and would highly recommend it.

Reply from Diana Nisbet, Marketing Executive at Malden House

Thank you for taking the time to submit your very positive review of your friend's care and accommodation at our Malden House home. We'll make sure that your comment with regard to the addition of a towel rail in your friend's room is actioned, and thank you for bringing this to our attention. Warm wishes to you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 February 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Malden House.

Upcoming Events

There are no upcoming events for Malden House.

Awards / Recognitions (11)

Meet the Team (2)

Suzanne Gatrell
Suzanne GatrellJob Title:Home ManagerJoined: 2025

Originally from Devon, I returned after spending 25 years living in Canada. A large focus of my career has been in senior operations in luxury hotels and then transitioned and trained into Social care and Retirement living sector. I love mentoring and coaching teams. I find that working with our residents and supporting their lives is very fulfilling. I am proud of each team I work with and bringing all aspects of the home together to create a wonderful home for our residents with exceptional care.

Hartford Care is a progressive company that I wanted to be part of. It holds values that resonate with me personally. I am pleased to lead the team at Maldon House which is a CQC ‘outstanding’ home. When I first came to Malden House I was met with warmth, laughter and a truly vibrant community. There are endless activities and engagement with the team is so prevalent. I have already enjoyed getting to know the residents and team. It is lovely being part of the Sidmouth Community which is very supportive of Malden House.

Gabriella Clee
Gabriella CleeJob Title:Head of CareJoined: 2012

My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.

I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.

I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.

We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.

I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Malden House to verify any information. View our terms and conditions. Malden House has an Enhanced Service -more info.