
The team at Malden have consistently been fantastic in every aspectC G(Daughter of Resident/Service User)

I can't recommend Malden House highly enough and am very happy that my mother is there,D D(Son of Resident/Service User)

All of the residents were happy and content, the rooms were bright and clean.M R(Granddaughter of Resident/Service User)

The team at Malden have consistently been fantastic in every aspectC G(Daughter of Resident/Service User)

I can't recommend Malden House highly enough and am very happy that my mother is there,D D(Son of Resident/Service User)

All of the residents were happy and content, the rooms were bright and clean.M R(Granddaughter of Resident/Service User)

Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.
Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and...
Care Provided by Malden House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Malden House for full pricing details and T&Cs.
Contact Malden House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Suzanne Gatrell(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
Room Information
- Single Rooms (29)
- Single Rooms with ensuite Wet Room (12)
Visiting
- All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability
Malden House Reviews (121)
Malden House has a Review Score of 9.8 (9.821) out of 10, based on 26 reviews in the last 2 years.
Over all time Malden House has 121 reviews.
We found the staff at Malden House to be friendly, helpful and amendable. My partner was in for respite care and they took good care of him. he was sorry to leave and should it be necessary he would be happy to return.
Thank you so much for your very kind comments about Malden House and our wonderful team, which we'll take great pleasure in passing on. We're so glad your partner would be happy to return to the home, following his experience of respite care. Thanks again for taking the time to send in your review.
I think the care is first class. I'm aware that areas can require improvement at times; however, the staff are contention and helpful, willing to do what's needed. Always kept clean/tidy and shows the home is loved. The food is lovely and can't be faulted. Always very welcoming.
Thank you so much for taking the time to submit your very positive comments on our Malden House home and our wonderful team. I'm sure Chef will be delighted, too, to receive your compliments! Warm wishes to you and your family and many thanks again.
My father settled into Malden House very quickly. He often says how happy he is there and that he could not be in a better place. This is very reassuring for the rest of the family. It is good to know that he is looked after by a very dedicated team. They are aware of his needs, especially when it comes to keeping him in routine and reassuring him when he is anxious. The Malden staff put on a wide variety of activities which residents can join in with if they wish. I am not aware of other homes locally offering residents so much to do. We know Dad is safe and well looked after by staff who know his needs and for whom nothing appears too much to help us or Dad.
It's wonderful to read that your Father is so happy at Malden House and how quickly he has settled in! We're so grateful for you taking the time to put your review together and send it in - reviews like yours mean so much to our teams and are a great boost, so very many thanks for this and warm wishes to you and your family.
Having chosen Malden House for our aunt, 6 years ago, we can do nothing but praise the staff for their commitment to their residents, who I’m sure can present challenges. Not only do they care for the residents, they care for the families of them. Communication is good and nothing is ever too much trouble. A delight to visit the home which is always welcoming with a cup of tea and chat. Carry on the good work, Malden House.
It's such a pleasure to read your wonderful review of your experience of Malden House over the past six years. Reviews like this are a real boost for our teams and they'll be absolutely thrilled to read this. Many thanks for taking the time and trouble to submit these comments and our very best wishes to you, your family and - of course - your aunt!
Very caring and attentive staff. A very well-run home.
Thank you so much for your kind feedback about our home and the team at Malden House.
Knowing that my husband needed extra care, I was recommended to Malden House, where my husband is now residing. The home is warm, comfortable and very homely. The care and warmth of the home are wonderful. I know that my husband is being well looked after. I visit three times a week, and always, I am greeted with a smile from the staff, who work very hard.
We are so grateful for your kind words about Malden House. It's our privilege to care for your husband and we love welcoming you into our home when you visit too.
My father himself said that if he had to recommend a care home to anyone he would always recommend Malden House. My father was always extremely appreciative of all the team did for him. I would particularly like to thank two staff members for everything and the support they showed me too. Thanks.
At Malden House, our priority is to ensure every resident is treated with the respect and dignity they deserve, with the right level of care and attention for the individual's needs. We are delighted both you, and your father appreciates our team efforts and we are so very grateful for your kind words and recommendation.
My mum has been at Malden House for nearly two years now. Despite the sadness of dementia and the inevitable decline in her health and awareness due to the disease, it has been a godsend to the family to know she is being well looked after and safe - and that she is never alone. Recently I was sitting with Mum in the conservatory before lunchtime. I noticed the care staff gear up for dinner 15-20 minutes before it was due. Thinking they were starting early, I watched them support each person to move to the table, with affection, reassurance, lightheartedness and gentle help, treating each one individually according to their physical or emotional needs. It was such a simple, everyday activity but I was really moved to see the time and care they took to do it, achieving an unhurried and harmonious gathering by the time lunch was ready. Thank you to all the staff for their care and thoughtfulness and for treating each person as the individual they are.
We are so pleased you feel your mother is well cared for and safe in our home. It's our priority to ensure that every one of our residents is cared for as an individual and with the dignity and respect they deserve and it's heartwarming to know this is recognised by the families of those we care for. Thank you for your lovely comments.
My father is a new resident in the home and due to COVID I have not been inside the home. My visits have been in the garden. My first impressions are good. All the staff I have met have been lovely, very friendly and caring towards myself and Dad. They have shown flexibility for visiting over the weekend, we were here, despite COVID challenges. Dad is enjoying his food!
Thank you very much for your lovely words about Malden House. It is our pleasure to look after your father and to welcome you into our Malden family at our lovely, friendly home. We are so glad he is enjoying the delicious food!
A number of staff have been working at the home for a few years now and are very familiar with daily routines introduced by the manager and senior colleagues. Should an emergency occur, staff slip into a well-organised routine giving confidence and comfort to residents and visitors alike.
Thank you for your very kind review of Malden House. We really appreciate your feedback about our fantastic team who put the safety and security of our residents and visitors at the heart of everything they do.
One disappointment I have is that my sister's hair is really awful. It's clean, but it would be so much better if it was regularly cut and styled with a fringe. Hopefully, this will be noted.
Thank you for your very kind words about Malden House. It is our pleasure to look after your loved one. We are delighted to say that the hairdresser has now visited us and your sister is looking beautiful with a fringe.
My mum is always well cared for. Everyone always ensures that she's comfortable and has everything she needs. She enjoys sitting in the garden as we did when we visited today. I would have no hesitation in recommending Malden House.
Thank you for your lovely words about Malden House. It's our pleasure to care for your mum and we are delighted to see her enjoying our wonderful garden. We will share your comments with all the team who are looking after her.
My visit was lovely, we were welcomed warmly and all the staff were friendly and helpful. All of the residents were happy and content, the rooms were bright and clean. Granny looked well cared for, clean and smart. There was an exciting event for Wimbledon in the afternoon, being prepared. She seemed to respond to talk about animals and liked the bright colourful toys we had, I would like to see more of that in her room, perhaps pictures/decorations/soft toys/duvet covers.
Thank you so much for your feedback. We endeavour to make the rooms personalised to the individual with the help from their families. We offer the opportunity to have the rooms decorated in specific colours that may bring back memories of their own home. Our ladies and gentlemen can personalise...
The home has a special warmth within the atmosphere and the staff are noticeably friendly caring and attentive. The general atmosphere is one of relaxed unstressed people being well cared for with affection.
Thank you so much for your kind words about Malden House. It means so much to be able to share such positivity with the team. Our main priority is to ensure all that enter Malden House feel like part of our family. So it is overwhelming to hear that you have always found our fantastic team so friendly and caring.
As usual the care and support provided by the staff is exemplary. The staff keep us fully informed of any issues and we feel that they are doing their very best to support our mother during this most difficult period.
Thank you for your lovely words about Malden House. It is our pleasure to look after your mother and we are delighted that you are happy with the way in which we are supporting her during this very difficult time. We will share your comments with all our team who are caring for her.
The rooms and the staff are excellent.
A very positive experience.
Thank you for your very positive feedback about Malden House. We are so glad you are satisfied with the standard of service we provide here.
I cannot provide ratings for all areas required as my husband only has day care and because of COVID I haven't been further than the front door. However. All staff I have come in contact with have been friendly, warm and helpful which is all good.
Thank you for your kind words about our lovely team at Malden House. It is our pleasure to have your husband with us for day care. We look forward to welcoming you into our happy home very soon.
Myself is very happy with the service that is provided for my husband. I know personally that this home is lovely, as I/we have had previous experience of my husband being with other services and him being unhappy. He is happy when he leaves Malden on a Friday.
Thank you for your lovely comments about Malden House. It is our pleasure to look after your husband and to know you are both happy with the care we are providing.
All staff, both carers and kitchen staff, handyman etc seem to have a really positive attitude and are always willing to help in any way they can. I can't recommend Malden House highly enough and am very happy that my mother is there, even though it's a long way from where I live.
Thank you for your lovely words about Malden House. It's our pleasure to look after your mother and have her as part of our happy Malden family. We really appreciate your recommendation, which we will share with our fantastic team here.
My mother has recently moved into Malden House and has settled very well. The staff go out of their way to be welcoming and caring and make sure that Mum is well looked after. She likes her room and the home-cooked food and benefits greatly from the company. The home always looks clean and well-maintained and has a lovely garden in which the residents are able to spend time. For me, it is reassuring to see posts about her and the other residents on Facebook as she has dementia and is, therefore, unable to remember what's been happening when I speak to her on the phone. They all seem to be involved in the various activities and are treated like one big family. Thanks to all the staff at Malden House for your wonderful care.
What wonderful words about Malden House. It is our pleasure to care for your mother and to welcome you into our big happy Malden family. We will share your lovely comments with all the team who are looking after your mum.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Malden House.
There are no upcoming events for Malden House.
Awards / Recognitions (11)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Meet the Team (2)

Originally from Devon, I returned after spending 25 years living in Canada. A large focus of my career has been in senior operations in luxury hotels and then transitioned and trained into Social care and Retirement living sector. I love mentoring and coaching teams. I find that working with our residents and supporting their lives is very fulfilling. I am proud of each team I work with and bringing all aspects of the home together to create a wonderful home for our residents with exceptional care.
Hartford Care is a progressive company that I wanted to be part of. It holds values that resonate with me personally. I am pleased to lead the team at Maldon House which is a CQC ‘outstanding’ home. When I first came to Malden House I was met with warmth, laughter and a truly vibrant community. There are endless activities and engagement with the team is so prevalent. I have already enjoyed getting to know the residents and team. It is lovely being part of the Sidmouth Community which is very supportive of Malden House.

My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.
I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.
I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.
We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.
I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.
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