Malden House

69 Sidford Road, Sidmouth EX10 9LR
Review Us
9.8 115 Reviews
  • Malden House, Sidmouth
Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.

Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and lies within a short walk of the sandstone cliffs of the Sid Valley. A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 29 bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents can relax in the communal areas, enjoy all inclusive homemade meals in the dining rooms or enjoy the fresh air in the gardens. Video calling is also available to keep up to date with friends and family along with an all inclusive laundry service.

Malden House is a family home created with three underlying values at its core. These are care, comfort and companionship.
Show Malden House on the Map

Care Provided by Malden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750

These prices are only a guideline, please contact Malden House to find out the exact price for your requirements.

Contact Malden House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Malden House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Suzanne Gatrell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Malden House Reviews (115)

9.8

Malden House has a Review Score of 9.8 (9.800) out of 10, based on 26 reviews in the last 2 years.
Over all time Malden House has 115 reviews.

Overall Experience
  • 81
  • 34
  • 0
  • 0
  • 0
Date Published
  • 115
  • 4
  • 12
  • 26
  • 89
Reviewer Connection to Malden House
  • 40
  • 17
  • 11
  • 7
  • 7
  • 6
  • 4
  • 4
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 115, showing 41-60
Review from Kate R (Daughter of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, from the outset the team at Malden House have been absolutely fabulous with the way they handled my dear old dad. He came to stay in September for a couple of months and he was treated with the utmost respect and kindness by every member of staff that he came into contact with. He was given his
own space to establish his own routine which he needed to do without anyone pushing or interfering and the team completely understood that. He really did enjoy his time there, particularly his time in the garden when the weather was still nice. He thoroughly enjoyed the food and did indeed look well on it. He was always well turned out and clean when I visited and his room was always spotless.
My father himself said that if he had to recommend a care home to anyone he would always recommend Malden House. My father was always extremely appreciative of all the team did for him. I would particularly like to thank two staff members for everything and the support they showed me too. Thanks.
Reply from Jenni Laffoley, Marketing Manager (Brand) at Malden HouseAt Malden House, our priority is to ensure every resident is treated with the respect and dignity they deserve, with the right level of care and attention for the individual's needs. We are delighted both you, and your father appreciates our team efforts and we are so very grateful for your kind words and recommendation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kate T (Daughter of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Malden House for nearly two years now. Despite the sadness of dementia and the inevitable decline in her health and awareness due to the disease, it has been a godsend to the family to know she is being well looked after and safe - and that she is never alone. Recently I was sitting
with Mum in the conservatory before lunchtime. I noticed the care staff gear up for dinner 15-20 minutes before it was due. Thinking they were starting early, I watched them support each person to move to the table, with affection, reassurance, lightheartedness and gentle help, treating each one individually according to their physical or emotional needs. It was such a simple, everyday activity but I was really moved to see the time and care they took to do it, achieving an unhurried and harmonious gathering by the time lunch was ready. Thank you to all the staff for their care and thoughtfulness and for treating each person as the individual they are.
Reply from Jenni Laffoley, Marketing Manager (Brand) at Malden HouseWe are so pleased you feel your mother is well cared for and safe in our home. It's our priority to ensure that every one of our residents is cared for as an individual and with the dignity and respect they deserve and it's heartwarming to know this is recognised by the families of those we care for. Thank you for your lovely comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C W (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is a new resident in the home and due to COVID I have not been inside the home. My visits have been in the garden. My first impressions are good. All the staff I have met have been lovely, very friendly and caring towards myself and Dad. They have shown flexibility for visiting over the weekend,
we were here, despite COVID challenges. Dad is enjoying his food!
Reply from Alison Reijman, PR Coordinator at Malden HouseThank you very much for your lovely words about Malden House. It is our pleasure to look after your father and to welcome you into our Malden family at our lovely, friendly home. We are so glad he is enjoying the delicious food!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L W (Husband of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A number of staff have been working at the home for a few years now and are very familiar with daily routines introduced by the manager and senior colleagues. Should an emergency occur, staff slip into a well-organised routine giving confidence and comfort to residents and visitors alike.
Reply from Alison Reijman, PR Coordinator at Malden HouseThank you for your very kind review of Malden House. We really appreciate your feedback about our fantastic team who put the safety and security of our residents and visitors at the heart of everything they do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Sister of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been here a few times before and also telephoned and all the staff are extremely helpful and polite. I'm very happy my sister is here.
One disappointment I have is that my sister's hair is really awful. It's clean, but it would be so much better if it was regularly cut and styled with a fringe.
Hopefully, this will be noted.
Reply from Alison Reijman, PR Coordinator at Malden HouseThank you for your very kind words about Malden House. It is our pleasure to look after your loved one. We are delighted to say that the hairdresser has now visited us and your sister is looking beautiful with a fringe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa C (Daughter of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is always well cared for. Everyone always ensures that she's comfortable and has everything she needs. She enjoys sitting in the garden as we did when we visited today. I would have no hesitation in recommending Malden House.
Reply from Alison Reijman, PR Coordinator at Malden HouseThank you for your lovely words about Malden House. It's our pleasure to care for your mum and we are delighted to see her enjoying our wonderful garden. We will share your comments with all the team who are looking after her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Friend of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited the home on several occasions (including an admission interview supporting the resident's wife). My only comparisons are the number of homes for those with dementia we visited before selecting Malden House.
The home has a special warmth within the atmosphere and the staff are noticeably
friendly caring and attentive. The general atmosphere is one of relaxed unstressed people being well cared for with affection.
Reply from Alison Reijman, PR Coordinator at Malden HouseThank you so much for your kind words about Malden House. It means so much to be able to share such positivity with the team. Our main priority is to ensure all that enter Malden House feel like part of our family. So it is overwhelming to hear that you have always found our fantastic team so friendly and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M R (Granddaughter of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My visit was lovely, we were welcomed warmly and all the staff were friendly and helpful. All of the residents were happy and content, the rooms were bright and clean. Granny looked well cared for, clean and smart. There was an exciting event for Wimbledon in the afternoon, being prepared. She seemed
to respond to talk about animals and liked the bright colourful toys we had, I would like to see more of that in her room, perhaps pictures/decorations/soft toys/duvet covers.
Reply from Alison Reijman, PR Coordinator at Malden HouseThank you so much for your feedback. We endeavour to make the rooms personalised to the individual with the help from their families. We offer the opportunity to have the rooms decorated in specific colours that may bring back memories of their own home. Our ladies and gentlemen can personalise their rooms with their own belongings and decorations of their choosing. We are pleased you enjoyed our Wimbledon event and are very grateful for your kind words about our fantastic Malden team. We will share these with them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda E (Daughter of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As usual the care and support provided by the staff is exemplary. The staff keep us fully informed of any issues and we feel that they are doing their very best to support our mother during this most difficult period.
Reply from Alison Reijman, PR Coordinator at Malden HouseThank you for your lovely words about Malden House. It is our pleasure to look after your mother and we are delighted that you are happy with the way in which we are supporting her during this very difficult time. We will share your comments with all our team who are caring for her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R W (Sister of Resident) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot say anything that is negative.
The rooms and the staff are excellent.
A very positive experience.
Reply from Alison Reijman, PR Coordinator at Malden HouseThank you for your very positive feedback about Malden House. We are so glad you are satisfied with the standard of service we provide here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Wife of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot provide ratings for all areas required as my husband only has day care and because of COVID I haven't been further than the front door. However. All staff I have come in contact with have been friendly, warm and helpful which is all good.
Reply from Alison Reijman, PR Coordinator at Malden HouseThank you for your kind words about our lovely team at Malden House. It is our pleasure to have your husband with us for day care. We look forward to welcoming you into our happy home very soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P R (Wife of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself is very happy with the service that is provided for my husband. I know personally that this home is lovely, as I/we have had previous experience of my husband being with other services and him being unhappy. He is happy when he leaves Malden on a Friday.
Reply from Alison Reijman, PR Coordinator at Malden HouseThank you for your lovely comments about Malden House. It is our pleasure to look after your husband and to know you are both happy with the care we are providing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew B (Son of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff, both carers and kitchen staff, handyman etc seem to have a really positive attitude and are always willing to help in any way they can. I can't recommend Malden House highly enough and am very happy that my mother is there, even though it's a long way from where I live.
Reply from Alison Reijman, PR Coordinator at Malden HouseThank you for your lovely words about Malden House. It's our pleasure to look after your mother and have her as part of our happy Malden family. We really appreciate your recommendation, which we will share with our fantastic team here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Emma W (Daughter of Resident) published on 7 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently moved into Malden House and has settled very well. The staff go out of their way to be welcoming and caring and make sure that Mum is well looked after. She likes her room and the home-cooked food and benefits greatly from the company. The home always looks clean and well-maintained
and has a lovely garden in which the residents are able to spend time. For me, it is reassuring to see posts about her and the other residents on Facebook as she has dementia and is, therefore, unable to remember what's been happening when I speak to her on the phone. They all seem to be involved in the various activities and are treated like one big family. Thanks to all the staff at Malden House for your wonderful care.
Reply from Alison Reijman, PR Coordinator at Malden HouseWhat wonderful words about Malden House. It is our pleasure to care for your mother and to welcome you into our big happy Malden family. We will share your lovely comments with all the team who are looking after your mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C D (Respite Resident) published on 2 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My hubby had a week’s respite care at Malden House. The manager and all the staff were amazing and going above and beyond the call of duty. Everyone was so helpful, professional and showed such care during a very stressful time for me. His room was very clean and modern with transfers of cherry blossom
and blue tits on the wall. There is a conservatory and it seems a happy and pleasant place. The food seems wonderful. The residents appear to be in varying stages of dementia but my hubby was able to chat to some of the men and seemed very happy there.
Reply from Alison Reijman, PR Coordinator at Malden HouseThank you so much for your very kind words about Malden House. It was a joy for us to have your husband here with us for a week's respite care. It has been a challenging time for all of us but the happiness and safety of our ladies and gentlemen are always central to everything we do. Please keep in touch and let us know if we can be of help and support to you and your husband in the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S L (Daughter of Resident) published on 2 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Malden House last year and everyone there has been fantastic. She is always well-presented, her room is clean and tidy (with personal touches) and the staff engage with her in a friendly and caring way.


Mum is very settled, she talks positively about the food and how she is looked

after and clearly enjoys the many activities the staff organise. These activities show great imagination - and are designed for Mum to be able to take part and interact with other residents. Living away from Sidmouth, it is lovely to see regular pictures of these on social media.


The team are also very understanding of us as a family - and very welcoming when we visit. All staff that I have met are friendly, kind to Mum and good at keeping us up to date with practicalities.


It is a huge comfort to know that Mum is being well looked after and is safe and happy in her new home.

Reply from Alison Reijman, PR Coordinator at Malden HouseThank you for your wonderful review of Malden House. It is our pleasure to look after your mum and we are delighted that she has settled in so well, enjoying and living her best life in our care. We shall pass on her comments about the food to our wonderful chef. It is always a pleasure to welcome you here when you visit your mum and to have you all as part of our fantastic Malden family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C G (Daughter of Resident) published on 10 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since admission to Malden this summer, my mother has been cared for with dignity, compassion and respect. I regularly visit my mother and I find Malden to be a friendly, happy environment. The house is always very clean, my mother well dressed and the staff communicate well with her and appear to understand
my mother and her individual needs.
My mother speaks highly of the home cooked food.
The daily activities are amazing and show great thoughtfulness, dedication and hard-work.
Malden has worked hard to ensure safe practice during a very difficult period of time.
The house has been very kind and patient with my father in helping him come to terms with the new family situation.
Social media and video calls have been great for helping the extended family stay connected with my mother.
I would highly recommend Malden as a home away from home.
Reply from Alison Reijman, PR Coordinator at Malden HouseWe are so thrilled to read your review of Malden House. We delighted to have you all as part of our happy Malden family. We will continue helping to support your father at this challenging time. Malden House is very much a home from home for all our ladies and gentlemen. We will share your lovely comments with all our terrific team so they know how much you appreciate all the care and support they are giving to your parents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicki D (Daughter of Resident) published on 10 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
A quick note to say that the care shown to my mother on a recent visit was heart warming, to see her engage with the staff and appreciate what they are doing for her during these difficult conditions.
Reply from Alison Reijman, PR Coordinator at Malden HouseWhat lovely comments about Malden House. We are very happy to know how much you appreciate our support and care for your mother. It is our pleasure to have you as part of our Malden House family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N C (Husband of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The experience I have with Malden House has been faultless, the manager and her team work tirelessly to look after all their residents. I could not have found a better home for my wife, who has Alzheimer's.


Malden House also cared for my mother a few years ago with the same high level of care.

Reply from Alison Reijman, PR Coordinator at Malden HouseThank you very much for your wonderful review of Malden House. It is our pleasure to look after your wife and to have cared for your mother. We shall share your fantastic comments with all our amazing Malden team so they know how much you appreciate everything they do for your wife and you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Husband of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After looking round many homes, I chose Malden because it is small enough to function as a caring family. I have not been disappointed. All the staff take an active interest in the residents and enhance their lives. Cinema, farm and shopping visits, are just a few of my dear husband’s recent outings.
I am especially thankful for the time we have spent together in the beautiful garden and summerhouse. Good relationships are established easily with the staff and someone is always there to answer the phone. Well done Malden, you are doing a wonderful job in caring for our loved ones in a friendly home environment.
Reply from Alison Reijman, PR Coordinator at Malden HouseWhat fantastic comments about Malden House. Thank you for choosing us to care for your husband. We are delighted to seeing him enjoying all our different, exciting activities. We are one big happy family at Malden House and we are very glad you are both part of it. We shall share your lovely words with all our Malden team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Malden House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Malden House is calculated as follows: ( (246 Excellents x 5) + (48 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 300 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Malden House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 13 Jan 2026

Vacancies available. For more information please contact Malden House.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (2)

Suzanne

Suzanne Gatrell

Job Title: Home Manager Joined: 2025

Originally from Devon, I returned after spending 25 years living in Canada. A large focus of my career has been in senior operations in luxury hotels and then transitioned and trained into Social care and Retirement living sector. I love mentoring and coaching teams. I find that working with our residents and supporting their lives is very fulfilling. I am proud of each team I work with and bringing all aspects of the home together to create a wonderful home for our residents with exceptional care.


Hartford Care is a progressive company that I wanted to be part of. It holds values that resonate with me personally. I am pleased to lead the team at Maldon House which is a CQC ‘outstanding’ home. When I first came to Malden House I was met with warmth, laughter and a truly vibrant community. There are endless activities and engagement with the team is so prevalent. I have already enjoyed getting to know the residents and team. It is lovely being part of the Sidmouth Community which is very supportive of Malden House.

Gabriella

Gabriella Clee

Job Title: Head of Care Joined: 2012

My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.


I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.


I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.


We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.


I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Malden House to verify any information. View our terms and conditions. Malden House has an Enhanced Service - more info.