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Malden House

69 Sidford Road, Sidmouth, Devon EX10 9LR
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The team at Malden have consistently been fantastic in every aspectC G(Daughter of Resident/Service User)
Malden House, Sidmouth
I can't recommend Malden House highly enough and am very happy that my mother is there,D D(Son of Resident/Service User)
Malden House, Sidmouth
All of the residents were happy and content, the rooms were bright and clean.M R(Granddaughter of Resident/Service User)
Malden House, Sidmouth

Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.

Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and...  

Care Provided by Malden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,750From £1,750
Residential Dementia CareFrom £1,750From £1,750

Contact Malden House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Suzanne Gatrell(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (29)
  • Single Rooms with ensuite Wet Room (12)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Malden House Reviews (121)

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9.8

Malden House has a Review Score of 9.8 (9.821) out of 10, based on 26 reviews in the last 2 years. Over all time Malden House has 121 reviews.

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Showing 121 reviews matching selected criteria
Review from L P (Partner of Resident) published on 3 April 2023 Submitted via Postal Card
Overall Experience

We found the staff at Malden House to be friendly, helpful and amendable. My partner was in for respite care and they took good care of him. he was sorry to leave and should it be necessary he would be happy to return.

Reply from Diana Nisbet, Marketing Executive at Malden House

Thank you so much for your very kind comments about Malden House and our wonderful team, which we'll take great pleasure in passing on. We're so glad your partner would be happy to return to the home, following his experience of respite care. Thanks again for taking the time to send in your review.

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Review from Dotty B (Wife of Resident) published on 3 April 2023 Submitted via Postal Card
Overall Experience

I think the care is first class. I'm aware that areas can require improvement at times; however, the staff are contention and helpful, willing to do what's needed. Always kept clean/tidy and shows the home is loved. The food is lovely and can't be faulted. Always very welcoming.

Reply from Diana Nisbet, Marketing Executive at Malden House

Thank you so much for taking the time to submit your very positive comments on our Malden House home and our wonderful team. I'm sure Chef will be delighted, too, to receive your compliments! Warm wishes to you and your family and many thanks again.

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Review from D D (Son of Resident) published on 31 March 2023 Submitted via Website
Overall Experience

My father settled into Malden House very quickly. He often says how happy he is there and that he could not be in a better place. This is very reassuring for the rest of the family. It is good to know that he is looked after by a very dedicated team. They are aware of his needs, especially when it comes to keeping him in routine and reassuring him when he is anxious. The Malden staff put on a wide variety of activities which residents can join in with if they wish. I am not aware of other homes locally offering residents so much to do. We know Dad is safe and well looked after by staff who know his needs and for whom nothing appears too much to help us or Dad.

Reply from Diana Nisbet, Marketing Executive at Malden House

It's wonderful to read that your Father is so happy at Malden House and how quickly he has settled in! We're so grateful for you taking the time to put your review together and send it in - reviews like yours mean so much to our teams and are a great boost, so very many thanks for this and warm wishes to you and your family.

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Review from J A (Niece of Resident) published on 25 March 2023 Submitted via Website
Overall Experience

Having chosen Malden House for our aunt, 6 years ago, we can do nothing but praise the staff for their commitment to their residents, who I’m sure can present challenges. Not only do they care for the residents, they care for the families of them. Communication is good and nothing is ever too much trouble. A delight to visit the home which is always welcoming with a cup of tea and chat. Carry on the good work, Malden House.

Reply from Diana Nisbet, Marketing Executive at Malden House

It's such a pleasure to read your wonderful review of your experience of Malden House over the past six years. Reviews like this are a real boost for our teams and they'll be absolutely thrilled to read this. Many thanks for taking the time and trouble to submit these comments and our very best wishes to you, your family and - of course - your aunt!

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Review from M D (Husband of Resident) published on 23 December 2022 Submitted via Postal Card
Overall Experience

Very caring and attentive staff. A very well-run home.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Malden House

Thank you so much for your kind feedback about our home and the team at Malden House.

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Review from Dorothy B (Wife of Resident) published on 16 December 2022 Submitted via Postal Card
Overall Experience

Knowing that my husband needed extra care, I was recommended to Malden House, where my husband is now residing. The home is warm, comfortable and very homely. The care and warmth of the home are wonderful. I know that my husband is being well looked after. I visit three times a week, and always, I am greeted with a smile from the staff, who work very hard.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Malden House

We are so grateful for your kind words about Malden House. It's our privilege to care for your husband and we love welcoming you into our home when you visit too.

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Review from Kate R (Daughter of Resident) published on 2 December 2022 Submitted via Website
Overall Experience
Well, from the outset the team at Malden House have been absolutely fabulous with the way they handled my dear old dad. He came to stay in September for a couple of months and he was treated with the utmost respect and kindness by every member of staff that he came into contact with. He was given his own space to establish his own routine which he needed to do without anyone pushing or interfering and the team completely understood that. He really did enjoy his time there, particularly his time in the garden when the weather was still nice. He thoroughly enjoyed the food and did indeed look well on it. He was always well turned out and clean when I visited and his room was always spotless.

My father himself said that if he had to recommend a care home to anyone he would always recommend Malden House. My father was always extremely appreciative of all the team did for him. I would particularly like to thank two staff members for everything and the support they showed me too. Thanks.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Malden House

At Malden House, our priority is to ensure every resident is treated with the respect and dignity they deserve, with the right level of care and attention for the individual's needs. We are delighted both you, and your father appreciates our team efforts and we are so very grateful for your kind words and recommendation.

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Review from Kate T (Daughter of Resident) published on 2 November 2022 Submitted via Website
Overall Experience

My mum has been at Malden House for nearly two years now. Despite the sadness of dementia and the inevitable decline in her health and awareness due to the disease, it has been a godsend to the family to know she is being well looked after and safe - and that she is never alone. Recently I was sitting with Mum in the conservatory before lunchtime. I noticed the care staff gear up for dinner 15-20 minutes before it was due. Thinking they were starting early, I watched them support each person to move to the table, with affection, reassurance, lightheartedness and gentle help, treating each one individually according to their physical or emotional needs. It was such a simple, everyday activity but I was really moved to see the time and care they took to do it, achieving an unhurried and harmonious gathering by the time lunch was ready. Thank you to all the staff for their care and thoughtfulness and for treating each person as the individual they are.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Malden House

We are so pleased you feel your mother is well cared for and safe in our home. It's our priority to ensure that every one of our residents is cared for as an individual and with the dignity and respect they deserve and it's heartwarming to know this is recognised by the families of those we care for. Thank you for your lovely comments.

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Review from C W (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card
Overall Experience

My father is a new resident in the home and due to COVID I have not been inside the home. My visits have been in the garden. My first impressions are good. All the staff I have met have been lovely, very friendly and caring towards myself and Dad. They have shown flexibility for visiting over the weekend, we were here, despite COVID challenges. Dad is enjoying his food!

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you very much for your lovely words about Malden House. It is our pleasure to look after your father and to welcome you into our Malden family at our lovely, friendly home. We are so glad he is enjoying the delicious food!

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Review from L W (Husband of Resident) published on 10 August 2022 Submitted via Postal Card
Overall Experience

A number of staff have been working at the home for a few years now and are very familiar with daily routines introduced by the manager and senior colleagues. Should an emergency occur, staff slip into a well-organised routine giving confidence and comfort to residents and visitors alike.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your very kind review of Malden House. We really appreciate your feedback about our fantastic team who put the safety and security of our residents and visitors at the heart of everything they do.

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Review from C T (Sister of Resident) published on 10 August 2022 Submitted via Postal Card
Overall Experience
I've been here a few times before and also telephoned and all the staff are extremely helpful and polite. I'm very happy my sister is here.

One disappointment I have is that my sister's hair is really awful. It's clean, but it would be so much better if it was regularly cut and styled with a fringe. Hopefully, this will be noted.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your very kind words about Malden House. It is our pleasure to look after your loved one. We are delighted to say that the hairdresser has now visited us and your sister is looking beautiful with a fringe.

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Review from Lisa C (Daughter of Resident) published on 9 August 2022 Submitted via Postal Card
Overall Experience

My mum is always well cared for. Everyone always ensures that she's comfortable and has everything she needs. She enjoys sitting in the garden as we did when we visited today. I would have no hesitation in recommending Malden House.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your lovely words about Malden House. It's our pleasure to care for your mum and we are delighted to see her enjoying our wonderful garden. We will share your comments with all the team who are looking after her.

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Review from M R (Granddaughter of Resident) published on 26 July 2022 Submitted via Postal Card
Overall Experience

My visit was lovely, we were welcomed warmly and all the staff were friendly and helpful. All of the residents were happy and content, the rooms were bright and clean. Granny looked well cared for, clean and smart. There was an exciting event for Wimbledon in the afternoon, being prepared. She seemed to respond to talk about animals and liked the bright colourful toys we had, I would like to see more of that in her room, perhaps pictures/decorations/soft toys/duvet covers.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you so much for your feedback. We endeavour to make the rooms personalised to the individual with the help from their families. We offer the opportunity to have the rooms decorated in specific colours that may bring back memories of their own home. Our ladies and gentlemen can personalise...  

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Review from C T (Friend of Resident) published on 26 July 2022 Submitted via Postal Card
Overall Experience
I have visited the home on several occasions (including an admission interview supporting the resident's wife). My only comparisons are the number of homes for those with dementia we visited before selecting Malden House.

The home has a special warmth within the atmosphere and the staff are noticeably friendly caring and attentive. The general atmosphere is one of relaxed unstressed people being well cared for with affection.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you so much for your kind words about Malden House. It means so much to be able to share such positivity with the team. Our main priority is to ensure all that enter Malden House feel like part of our family. So it is overwhelming to hear that you have always found our fantastic team so friendly and caring.

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Review from Linda E (Daughter of Resident) published on 21 June 2022 Submitted via Website
Overall Experience

As usual the care and support provided by the staff is exemplary. The staff keep us fully informed of any issues and we feel that they are doing their very best to support our mother during this most difficult period.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your lovely words about Malden House. It is our pleasure to look after your mother and we are delighted that you are happy with the way in which we are supporting her during this very difficult time. We will share your comments with all our team who are caring for her.

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Review from R W (Sister of Resident) published on 9 June 2022 Submitted via Postal Card
Overall Experience
I cannot say anything that is negative.
The rooms and the staff are excellent.

A very positive experience.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your very positive feedback about Malden House. We are so glad you are satisfied with the standard of service we provide here.

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Review from S C (Wife of Resident) published on 5 May 2022 Submitted via Postal Card
Overall Experience

I cannot provide ratings for all areas required as my husband only has day care and because of COVID I haven't been further than the front door. However. All staff I have come in contact with have been friendly, warm and helpful which is all good.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your kind words about our lovely team at Malden House. It is our pleasure to have your husband with us for day care. We look forward to welcoming you into our happy home very soon.

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Review from P R (Wife of Resident) published on 5 May 2022 Submitted via Postal Card
Overall Experience

Myself is very happy with the service that is provided for my husband. I know personally that this home is lovely, as I/we have had previous experience of my husband being with other services and him being unhappy. He is happy when he leaves Malden on a Friday.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your lovely comments about Malden House. It is our pleasure to look after your husband and to know you are both happy with the care we are providing.

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Review from Andrew B (Son of Resident) published on 25 April 2022 Submitted via Website
Overall Experience

All staff, both carers and kitchen staff, handyman etc seem to have a really positive attitude and are always willing to help in any way they can. I can't recommend Malden House highly enough and am very happy that my mother is there, even though it's a long way from where I live.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your lovely words about Malden House. It's our pleasure to look after your mother and have her as part of our happy Malden family. We really appreciate your recommendation, which we will share with our fantastic team here.

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Review from Emma W (Daughter of Resident) published on 7 April 2022 Submitted via Website
Overall Experience

My mother has recently moved into Malden House and has settled very well. The staff go out of their way to be welcoming and caring and make sure that Mum is well looked after. She likes her room and the home-cooked food and benefits greatly from the company. The home always looks clean and well-maintained and has a lovely garden in which the residents are able to spend time. For me, it is reassuring to see posts about her and the other residents on Facebook as she has dementia and is, therefore, unable to remember what's been happening when I speak to her on the phone. They all seem to be involved in the various activities and are treated like one big family. Thanks to all the staff at Malden House for your wonderful care.

Reply from Alison Reijman, PR Coordinator at Malden House

What wonderful words about Malden House. It is our pleasure to care for your mother and to welcome you into our big happy Malden family. We will share your lovely comments with all the team who are looking after your mum.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 February 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (11)

Meet the Team (2)

Suzanne Gatrell
Suzanne GatrellJob Title:Home ManagerJoined: 2025

Originally from Devon, I returned after spending 25 years living in Canada. A large focus of my career has been in senior operations in luxury hotels and then transitioned and trained into Social care and Retirement living sector. I love mentoring and coaching teams. I find that working with our residents and supporting their lives is very fulfilling. I am proud of each team I work with and bringing all aspects of the home together to create a wonderful home for our residents with exceptional care.

Hartford Care is a progressive company that I wanted to be part of. It holds values that resonate with me personally. I am pleased to lead the team at Maldon House which is a CQC ‘outstanding’ home. When I first came to Malden House I was met with warmth, laughter and a truly vibrant community. There are endless activities and engagement with the team is so prevalent. I have already enjoyed getting to know the residents and team. It is lovely being part of the Sidmouth Community which is very supportive of Malden House.

Gabriella Clee
Gabriella CleeJob Title:Head of CareJoined: 2012

My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.

I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.

I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.

We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.

I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.

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