
The team at Malden have consistently been fantastic in every aspectC G(Daughter of Resident/Service User)

I can't recommend Malden House highly enough and am very happy that my mother is there,D D(Son of Resident/Service User)

All of the residents were happy and content, the rooms were bright and clean.M R(Granddaughter of Resident/Service User)

The team at Malden have consistently been fantastic in every aspectC G(Daughter of Resident/Service User)

I can't recommend Malden House highly enough and am very happy that my mother is there,D D(Son of Resident/Service User)

All of the residents were happy and content, the rooms were bright and clean.M R(Granddaughter of Resident/Service User)

Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.
Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and...
Care Provided by Malden House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Malden House for full pricing details and T&Cs.
Contact Malden House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Suzanne Gatrell(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
Room Information
- Single Rooms (29)
- Single Rooms with ensuite Wet Room (12)
Visiting
- All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability
Malden House Reviews (121)
Malden House has a Review Score of 9.8 (9.821) out of 10, based on 26 reviews in the last 2 years.
Over all time Malden House has 121 reviews.
Dad could not look after Mum any longer. Malden House and their caring and friendly staff give Mum the care that she needs. The place is clean and tidy and we are very happy that Mum is there.
What a lovely review of Malden House. Thank you so much for your kind comments about the way in which our fantastic caring and friendly team are looking after your Mum. We hope you and your Dad also feel very welcome there when you come to visit her.
I am consistently impressed by the high level of care and courtesy shown to my mother and myself. She is shown a lot of respect and consideration and the variation in activities is staggering. They are frequent, of high quality and also topical. The property (although ageing gracefully like my mother) is kept in very good condition and is always spotless. Well done to the team.
Thank you so much for your wonderful review. We are so thrilled with your comments about the care and courtesy you and your mother receive from our fantastic team at Malden House. Our whole ethos is for everyone to feel part of the Hartford Care family. We do like to keep our residents occupied and...
Tea, coffee and cake were brought up to her room in a friendly manner and the staff member glanced around and noticed something out of place and dealt with it. Spoke again to a staff member on leaving for advice. Felt reassured and pleased.
My father-in-law is a new resident but has settled very well and is happy to be there at this time in his life.
I visit to bring communion to a resident who is a member of my church. I am always made very welcome and enjoy coming.
My mother is registered blind (can only see blurred shapes through a tunnel) and naturally this move to a new "home" has been frightening and harrowing for her and a worrying time for her family. Because of this, the management, staff and carers have and are doing their utmost to help Mum adjust and to have her feel safe and secure and bring about a feeling of wellbeing and happiness. They also believe in constant open lines of communication with the relatives, which is so reassuring.
I did have to wait at the front door for several minutes, however, before it was opened (cold day too!)
I like the various places to sit and talk with my friend, conservatory, dining room, her room, the garden.
Very friendly. Caring. Good food.
Very friendly and caring.
I couldn't be happier with how well my grandmother is being looked after. She is extremely well cared for in every aspect. Knowing that she is so well looked after has given my whole family peace of mind. I am very appreciative of the personal care my grandmother has received.
Very friendly, homely and very willing staff in all aspects.
My grandmother is happy at Malden House. Whenever I visit she tells me how lovely, kind and honest staff are.
A very pleasant, relaxing atmosphere with caring friendly staff who are always willing to go the extra mile to help.
Visited my father on the 8th and 9th Jan. We were made very welcome the staff are all friendly and helpful.
I find it a great comfort to know my father is in such good hands.
I'm grateful that my lovely father is in such good hands.
First impressions of Malden House was like a cosy, welcoming house. It is good to see the residents mix in well and the carers are all pleasant and attentive to their needs. Also, I appreciate the fact the relatives are always welcome to share meals and activities etc. On the whole, I am very pleased that this home was one of my choices.
I have been so pleased with the warmth of care from all the care workers at the home. My mother in law has been a resident at Malden House for over two years and has settled so well. It is such a caring environment that she felt at home almost immediately and has found a new spirit of life, all credit to the extreme attention to the care needs of all residents. Such a good residents 'home'.
I only have immense praise for all the staff at Malden House; my mother is so happy there and she feels loved and cherished, never patronised. The home is kept very clean and comfortable and every effort is made to make the residents feel that they are in their own home with the benefit of having other people to converse and have fun with as well as knowing their well-being is being totally taken care of. I have total admiration and trust for and in them. Thank you so very much.
Malden House is a homely, welcoming, dementia home. The staff are friendly caring and courteous. The home did need a freshen up as it was looking tired but recently the new paint and blinds have brightened up the home.
Staff are very good and helpful. They have helped the relative back to a happy person. Much better than when she moved in.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Malden House.
There are no upcoming events for Malden House.
Awards / Recognitions (11)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Malden House.
Meet the Team (2)

Originally from Devon, I returned after spending 25 years living in Canada. A large focus of my career has been in senior operations in luxury hotels and then transitioned and trained into Social care and Retirement living sector. I love mentoring and coaching teams. I find that working with our residents and supporting their lives is very fulfilling. I am proud of each team I work with and bringing all aspects of the home together to create a wonderful home for our residents with exceptional care.
Hartford Care is a progressive company that I wanted to be part of. It holds values that resonate with me personally. I am pleased to lead the team at Maldon House which is a CQC ‘outstanding’ home. When I first came to Malden House I was met with warmth, laughter and a truly vibrant community. There are endless activities and engagement with the team is so prevalent. I have already enjoyed getting to know the residents and team. It is lovely being part of the Sidmouth Community which is very supportive of Malden House.

My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.
I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.
I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.
We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.
I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Malden House to verify any information. View our terms and conditions. Malden House has an Enhanced Service -more info.