Malden House

69 Sidford Road, Sidmouth EX10 9LR
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9.8 119 Reviews
  • Malden House, Sidmouth
Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.

Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and lies within a short walk of the sandstone cliffs of the Sid Valley. A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 29 bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents can relax in the communal areas, enjoy all inclusive homemade meals in the dining rooms or enjoy the fresh air in the gardens. Video calling is also available to keep up to date with friends and family along with an all inclusive laundry service.

Malden House is a family home created with three underlying values at its core. These are care, comfort and companionship.
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Care Provided by Malden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
The price(s) shown are provided by the care home. Contact Malden House for full pricing details and T&Cs.

Contact Malden House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Malden House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Suzanne Gatrell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Malden House Reviews (119)

9.8

Malden House has a Review Score of 9.8 (9.814) out of 10, based on 26 reviews in the last 2 years.
Over all time Malden House has 119 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Malden House
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Total of 119, showing 81-100
Review from P P (Daughter-in-law of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was welcomed at the secure entry. Given an update on my mother-in-law ailments and behaviour. I was also asked for my personal feedback on her. This all made me feel that her well-being was monitored and important.
Tea, coffee and cake were brought up to her room in a friendly manner and the staff
member glanced around and noticed something out of place and dealt with it. Spoke again to a staff member on leaving for advice. Felt reassured and pleased.
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Review from Katy D (Daughter-in-law of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found the staff at Malden House to be very friendly, caring and professional. They show real care for the residents which is evident when you see them interact with the residents we have always been made to feel extremely welcome.
My father-in-law is a new resident but has settled very well and
is happy to be there at this time in his life.
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Review from Beryl E (Regular Volunteer) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit to bring communion to a resident who is a member of my church. I am always made very welcome and enjoy coming.
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Review from Victoria H (Daughter of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is registered blind (can only see blurred shapes through a tunnel) and naturally this move to a new "home" has been frightening and harrowing for her and a worrying time for her family. Because of this, the management, staff and carers have and are doing their utmost to help Mum adjust and
to have her feel safe and secure and bring about a feeling of wellbeing and happiness. They also believe in constant open lines of communication with the relatives, which is so reassuring.
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Review from Margaret A (Friend of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff very friendly and welcoming - there is always a cup of tea/coffee waiting! My friend/resident seems very happy with you and tells me the food is very good and the care is excellent.
I did have to wait at the front door for several minutes, however, before it was opened (cold
day too!)
I like the various places to sit and talk with my friend, conservatory, dining room, her room, the garden.
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Review from Jim F (Son-in-law of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly. Caring. Good food.
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Review from Sue F (Daughter of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and caring.
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Review from J P (Granddaughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't be happier with how well my grandmother is being looked after. She is extremely well cared for in every aspect. Knowing that she is so well looked after has given my whole family peace of mind. I am very appreciative of the personal care my grandmother has received.
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Review from A R (Wife of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, homely and very willing staff in all aspects.
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Review from Elizabeth A (Granddaughter of Resident) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandmother is happy at Malden House. Whenever I visit she tells me how lovely, kind and honest staff are.
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Review from Jennifer P (Father-in-law of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very pleasant, relaxing atmosphere with caring friendly staff who are always willing to go the extra mile to help.
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Review from Mark R (Son of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited my father on the 8th and 9th Jan. We were made very welcome the staff are all friendly and helpful.


I find it a great comfort to know my father is in such good hands.

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Review from Pamela H (Daughter of Resident) published on 15 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident at Malden House since mid-2016 and I have been very happy with the care he has received. The staff go out of their way to mark and celebrate all the events of the year eg Bonfire night, Hallowe'en, Wimbledon tennis, by decorating the communal rooms and involving the residents
and their relatives and friends in the process. This makes for a very warm and friendly atmosphere which is also stimulating for the residents. Indeed, whenever you visit, you get a warm welcome into this kind and caring community.
I'm grateful that my lovely father is in such good hands.
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Review from Mary H (Wife of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First impressions of Malden House was like a cosy, welcoming house. It is good to see the residents mix in well and the carers are all pleasant and attentive to their needs. Also, I appreciate the fact the relatives are always welcome to share meals and activities etc. On the whole, I am very pleased
that this home was one of my choices.
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Review from Jon H (Son-in-law of Resident) published on 10 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been so pleased with the warmth of care from all the care workers at the home. My mother in law has been a resident at Malden House for over two years and has settled so well. It is such a caring environment that she felt at home almost immediately and has found a new spirit of life, all credit
to the extreme attention to the care needs of all residents. Such a good residents 'home'.
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Review from Penny D (Daughter of Resident) published on 27 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I only have immense praise for all the staff at Malden House; my mother is so happy there and she feels loved and cherished, never patronised. The home is kept very clean and comfortable and every effort is made to make the residents feel that they are in their own home with the benefit of having other
people to converse and have fun with as well as knowing their well-being is being totally taken care of. I have total admiration and trust for and in them. Thank you so very much.
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Review from Jackie S (Daughter of Resident) published on 13 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Malden House is a homely, welcoming, dementia home. The staff are friendly caring and courteous. The home did need a freshen up as it was looking tired but recently the new paint and blinds have brightened up the home.
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Review from Mick A (Relative of Resident) published on 4 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good and helpful. They have helped the relative back to a happy person. Much better than when she moved in.
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Review from Jacquie P (Daughter of Resident) published on 4 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Malden House since September 2015. As I live in France my sister had the traumatic experience of overseeing the transfer of our mother from her home where she had lived for two years since being unable to take care of herself in her own flat. I was so happy to hear how
well the staff care for her. How they entertain the residents with games activities and garden parties. The residents are encouraged to eat together in a homely cosy dining room and how bedroom can be decorated and personalised. The staff are friendly and helpful, but never over familiar.
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Review from Joanne J (Daughter of Resident) published on 19 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for by Malden House from March 2015 until she sadly passed away in July 2015. At all times my mother was treated with great dignity and respect by all the staff. They were very supportive to us a family through this very difficult time. During my visits I observed the staff with
other residents during their activities and meal times. The staff would all be smiling and engaging with the residents. Thank you Malden House.
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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Malden House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Malden House is calculated as follows: ( (250 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 301 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Malden House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2026

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Suzanne

Suzanne Gatrell

Job Title: Home Manager Joined: 2025

Originally from Devon, I returned after spending 25 years living in Canada. A large focus of my career has been in senior operations in luxury hotels and then transitioned and trained into Social care and Retirement living sector. I love mentoring and coaching teams. I find that working with our residents and supporting their lives is very fulfilling. I am proud of each team I work with and bringing all aspects of the home together to create a wonderful home for our residents with exceptional care.


Hartford Care is a progressive company that I wanted to be part of. It holds values that resonate with me personally. I am pleased to lead the team at Maldon House which is a CQC ‘outstanding’ home. When I first came to Malden House I was met with warmth, laughter and a truly vibrant community. There are endless activities and engagement with the team is so prevalent. I have already enjoyed getting to know the residents and team. It is lovely being part of the Sidmouth Community which is very supportive of Malden House.

Gabriella

Gabriella Clee

Job Title: Head of Care Joined: 2012

My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.


I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.


I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.


We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.


I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Malden House to verify any information. View our terms and conditions. Malden House has an Enhanced Service - more info.