
The team at Malden have consistently been fantastic in every aspectC G(Daughter of Resident/Service User)

I can't recommend Malden House highly enough and am very happy that my mother is there,D D(Son of Resident/Service User)

All of the residents were happy and content, the rooms were bright and clean.M R(Granddaughter of Resident/Service User)

The team at Malden have consistently been fantastic in every aspectC G(Daughter of Resident/Service User)

I can't recommend Malden House highly enough and am very happy that my mother is there,D D(Son of Resident/Service User)

All of the residents were happy and content, the rooms were bright and clean.M R(Granddaughter of Resident/Service User)

Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.
Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and...
Care Provided by Malden House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Malden House for full pricing details and T&Cs.
Contact Malden House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Suzanne Gatrell(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
Room Information
- Single Rooms (29)
- Single Rooms with ensuite Wet Room (12)
Visiting
- All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability
Malden House Reviews (121)
Malden House has a Review Score of 9.8 (9.821) out of 10, based on 26 reviews in the last 2 years.
Over all time Malden House has 121 reviews.
My mother has been a resident at Malden House since September 2015. As I live in France my sister had the traumatic experience of overseeing the transfer of our mother from her home where she had lived for two years since being unable to take care of herself in her own flat. I was so happy to hear how well the staff care for her. How they entertain the residents with games activities and garden parties. The residents are encouraged to eat together in a homely cosy dining room and how bedroom can be decorated and personalised. The staff are friendly and helpful, but never over familiar.
My mother was cared for by Malden House from March 2015 until she sadly passed away in July 2015. At all times my mother was treated with great dignity and respect by all the staff. They were very supportive to us a family through this very difficult time. During my visits I observed the staff with other residents during their activities and meal times. The staff would all be smiling and engaging with the residents. Thank you Malden House.
This Care Home creates a warm, welcoming home for the residents and the atmosphere is always happy and contented. Our Mother did not want to be in care but has a level of dementia that demanded it, the staff at the home have treated her with such respect and dignity, she is now settling in well. In my work, I visit many care homes and I have yet to visit one that rivals Malden House in it's care, comfort and support of the residents. Highly recommended.
They are also imaginative with the daily activities which now include a garden club.
I feel that Malden House is welcoming and homely and it really does feel like you are entering someone's home rather than an institution. All the staff seem to enjoy their work and are friendly and extremely kind to the residents. My Mother in law who has dementia is very contented with her surroundings and is thriving on living there.
We didn't want mum to have to go into residential care, but once her health deteriorated to the point where it became inevitable, Malden House staff were extremely helpful. They managed to accommodate her at short notice, utilising a room temporarily and speeding up refurbishment work to provide a very comfortable room. Mum was treated with dignity at all times. Even though she was so ill, she formed positive relationships with members of staff, who did everything they could to make her final days as full as possible. They spent hours feeding her and brought her downstairs and even into the garden in fine weather. We were so grateful that mum was able to stay at Malden until she died. The staff couldn't do enough to care for her and support dad and the family at that difficult time.
This home has a happy environment which benefits the residents greatly. The notice board states "our residents do not live in our workplace, we work in their home." I cannot recommend this home and the staff more highly.
I have been impressed by the attitude of staff from the first moment I entered the house. Everyone is very patient and courteous to residents at all times.
Been here only two weeks impressed by care and comfort for my husband.
I visit my husband every day from his lunchtime onwards - except on the occasional day when I have to visit hospital for treatment. My poor dear husband is declining in health - his legs are getting weaker - some days now I havw to wheel him from his room to the main room in a wheelchair. When it is time for me to leave my husband he clings to me and most often cries and pleads with me to 'take him home'. Breaks my heart.
From the time my wife was admitted to Malden House March 2015 until she passed away, both myself and the family were very comforted that she was in a loving and caring home. We were kept fully informed of care plans, district nurse visits and every aspect of her care. The deterioration in her condition was handled with extreme care and love.
My mum has been at Malden House for several years in which time she has been well looked after. She suffers from dementia, so she seems to know who I am, but sometimes not, but she is always smiling and says she is very happy here.
The manager asked us in for a review of my mother-in-laws care and needs. We've done this several times before, and they have always been very kind and respectful. My husband and I try to visit as often as possible and we are always welcomed very well by whoever is working, even when they don't know us.
Their advice can always be called upon and the extra activities for supporting the family of those being cared for is exemplary, such as the dementia evenings which are a huge help.
The manager Aga is thorough, diligent and caring and she leads a group of staff who seem to be able to smile and work through all situations, who always have time to help, assist and advise.
My nan is very happy at the home and it gives me great comfort to know that she is being looked after by Aga and her team.
Malden House always welcome relatives to visit, whatever the time. All the staff were very patient and caring. They treated mum with dignity and respect allowing her choices of whether to join in activities or keep to herself. As her health deteriorated they kept the relatives well informed and kept updating her care plan. Last week as she neared the end they showed great care and carried out her death wishes! This sensitivity proved very helpful. Malden is a happy home well managed. Mum was very content in her last years.
The resident became very ill both physically and mentally during her 18 month stay but maintained her dignity and comfort due to the exceptional quality of care provided. Residents are treated as people rather than problems. All staff are well versed in a residents individual needs. Communication with relatives and support agencies is swift and effective. Staff are responsive to residents and relatives observations. Excellent written records are kept. Accommodation was always clean and smelled sweet. I have no criticisms to make.
Every visit the resident was clean and smartly dressed, whilst she was still able to join other residents. Once she was bedridden again she was well looked after and she was clean and comfortable. I felt quite happy the best was being done for her. The staff were always welcoming and had time to answer questions.
My sister has only been in the home since 2nd September 2015. The staff have been very caring and helpful and I have been very impressed with the way they have settled my sister in the home. I recommended this home to a friend, and her mother has now joined my sister.
Staff always very polite and welcoming. Residents who are declining are very well looked after, appearing freshly washed and hair always groomed. The staff supervisor very open and informative about residents condition.
I have just spent a couple of days visiting a relative who is in "end of life" care at Malden House. I found her comfortable and obviously cared for. She was clean, the room was tidy and she had music playing in the background and the staff regularly tend to her care. The staff, and especially the acting manager are all helpful, caring and responsive. I am very impressed with the high level of care and attention paid to residents and visitors at Malden House. I am very grateful to all of them for the high level of care they have given to my relative. Many thanks.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Malden House.
There are no upcoming events for Malden House.
Awards / Recognitions (11)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Malden House.
Meet the Team (2)

Originally from Devon, I returned after spending 25 years living in Canada. A large focus of my career has been in senior operations in luxury hotels and then transitioned and trained into Social care and Retirement living sector. I love mentoring and coaching teams. I find that working with our residents and supporting their lives is very fulfilling. I am proud of each team I work with and bringing all aspects of the home together to create a wonderful home for our residents with exceptional care.
Hartford Care is a progressive company that I wanted to be part of. It holds values that resonate with me personally. I am pleased to lead the team at Maldon House which is a CQC ‘outstanding’ home. When I first came to Malden House I was met with warmth, laughter and a truly vibrant community. There are endless activities and engagement with the team is so prevalent. I have already enjoyed getting to know the residents and team. It is lovely being part of the Sidmouth Community which is very supportive of Malden House.

My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.
I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.
I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.
We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.
I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.
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