Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Merchant House

stars
stars 10 April 2025
I just want to say how amazing the staff are in this care home. Mum has only been in a couple of weeks and has only nice thing to say about the staff, they come so quickly when she rings the buzzer, often by accident. Mum is never left in bed and is treated like a member of their extended family,
the staff are always kind and attentive. Mum washing is done daily and she is being so well looked after. The home may have seen better days but I would rather a worn carpet then a perfect looking home without the personal touch. thank you for looking after my mum who can be difficult at times
Review from Alison H (Daughter of Resident/Service User)