Loading travel time
Care Provided by Merchant House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 19 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Merchant House to confirm what's included and get a personalised quote
The price(s) shown are provided by the care home. Contact Merchant House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Darbyshire Care Ltd
- Private Owned
Person in charge
- David Gilbert (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
Room Information
- Single Rooms (19)
- Single Rooms with ensuite Wet Room (8)
Visiting
- No restrictions for visiting but prefer to be left alone at meal times.
Parking
- Restricted residents parking in the street 11am-2pm so please use car port in Whittington Street (off Alma Rd)
Are you the Owner/Manager of Merchant House?View your Advertising Options
Merchant House Reviews (1)
8.0
Merchant House has a Review Score of 8.0 (7.963) out of 10, based on 1 reviews in the last 2 years.
Over all time Merchant House has 1 review.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Merchant House
Loading...
Review from Alison H (Daughter of Resident) published on 10 April 2025 Submitted via Website•
Overall Experience
I just want to say how amazing the staff are in this care home. Mum has only been in a couple of weeks and has only nice thing to say about the staff, they come so quickly when she rings the buzzer, often by accident.
Mum is never left in bed and is treated like a member of their extended family,...
I just want to say how amazing the staff are in this care home. Mum has only been in a couple of weeks and has only nice thing to say about the staff, they come so quickly when she rings the buzzer, often by accident.
Mum is never left in bed and is treated like a member of their extended family, the staff are always kind and attentive. Mum washing is done daily and she is being so well looked after.
The home may have seen better days but I would rather a worn carpet then a perfect looking home without the personal touch.
Mum is never left in bed and is treated like a member of their extended family, the staff are always kind and attentive. Mum washing is done daily and she is being so well looked after.
The home may have seen better days but I would rather a worn carpet then a perfect looking home without the personal touch.
thank you for looking after my mum who can be difficult at times
↩Reply from Ian Darbyshire, Director at Merchant House
Thank you so much for your kind words and support. Just to let you know the lounge carpet is being replaced next week!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 December 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Merchant House.
Upcoming Events
There are no upcoming events for Merchant House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Merchant House.
Accreditations
There are no accreditations posted yet for Merchant House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Merchant House
How much does Merchant House cost?
The care home lists weekly fees per person from £925 for residential care (respite from £975) and from £925 for residential dementia care (respite from £975). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Merchant House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Merchant House have?
There are 19 Single Rooms.
What are the Facilities & Services at Merchant House?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Merchant House to the centre of Plymouth?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merchant House to verify any information. View our terms and conditions. Merchant House has a Basic Service -what a Basic Service includes.