Merchant House

45 Alma Road, Pennycomequick, Plymouth PL3 4HE
Review Us
8.0 1 Review
  • Merchant House, Plymouth
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £884
  • Self-Funded Residential Dementia Care: from £884
  • RESPITE Self-Funded Residential Care: from £884
  • RESPITE Self-Funded Residential Dementia Care: from £884

These prices are only a guideline, please contact Merchant House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • David Gilbert (Manager)

Local Authority / Social Services

Admission Criteria

  • No pets
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (19)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • No restrictions for visiting but prefer to be left alone at meal times.

Parking

  • Restricted residents parking in the street 11am-2pm so please use car port in Whittington Street (off Alma Rd)

Are you the Owner/Manager of Merchant House? View your Advertising Options

Merchant House Reviews (1)

8.0

Merchant House has a Review Score of 8.0 (7.963) out of 10, based on 1 reviews in the last 2 years.
Over all time Merchant House has 1 review.

Overall Experience
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Date Published
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Reviewer Connection to Merchant House
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Total of 1, showing 1-1
Review from Alison H (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say how amazing the staff are in this care home. Mum has only been in a couple of weeks and has only nice thing to say about the staff, they come so quickly when she rings the buzzer, often by accident.
Mum is never left in bed and is treated like a member of their extended family,
the staff are always kind and attentive. Mum washing is done daily and she is being so well looked after.
The home may have seen better days but I would rather a worn carpet then a perfect looking home without the personal touch.
thank you for looking after my mum who can be difficult at times
Reply from Ian Darbyshire, Director at Merchant House

Thank you so much for your kind words and support. Just to let you know the lounge carpet is being replaced next week!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.0 (7.963)

Overview of Review Score

The Review Score of 8.0 (7.963) out of 10 for Merchant House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Merchant House is calculated as follows: ( (7 Excellents x 5) + (3 Goods x 4) ) ÷ 10 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.263 Points relating to the number of positive Reviews for Merchant House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8. 1 Positive Reviews ÷ 3.8 = 0.263
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Merchant House

What types of Care is Merchant House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Merchant House have?

There are 19 Single Rooms.

What are the Facilities & Services at Merchant House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Merchant House to the centre of Plymouth?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merchant House to verify any information. View our terms and conditions. Merchant House has an Basic Service - more info.