Vale View Heights Care Home

Fortescue Road, Sidford, Sidmouth EX10 9QG
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9.5 36 Reviews
  • Vale View Heights Care Home, Sidmouth
Vale View Heights is a relaxed, caring and friendly home offering high-quality professional care. Located in East Devon, the expertly designed home enjoys outstanding views of its beautiful mature gardens and as far as the sea over Sid Valley.

The home offers a range of care including Residential Care, Nursing Care and Respite Care.

As a team, they strive to ensure that all residents are given the opportunity to improve their quality of life by providing a safe and comfortable environment. Staff do all they can to help residents maintain their relationships and have a "virus-proof” visitor room in which relatives are welcome to visit their loved ones without fear of spreading infection.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tselane Selokoma Leepile (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (22)

Visiting

  • Unlimited visiting times

Parking

  • Ample parking for residents, visitors and staff

Vale View Heights Care Home Reviews (36)

9.5

Vale View Heights Care Home has a Review Score of 9.5 (9.500) out of 10, based on 17 reviews in the last 2 years.
Over all time Vale View Heights Care Home has 36 reviews.

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Reviewer Connection to Vale View Heights Care Home
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Review from Charlie M (Son of Resident) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father came to Vale View Heights initially on a temporary placement following a period in hospital. However, as he was happy and content in the home and his needs required it, his placement became permanent. The staff at the home are very caring and helpful and treat the residents with dignity.
While dad was unable to join in the all the activities towards the end of his time, these also were interested and varied.
Reply from Tselane Selokoma, Manager at Vale View Heights Care Home

Thank you so much for your kind words.We're truly grateful for your appreciation of our staff-it means a great deal to know their care and dedication made a positive difference. It's also lovely to hear that the activities were enjoyed, even if only in part towards the end of your dad's time with us.We're also pleased to share that decoration work has now begun to enhance both the rooms and communal spaces. These upgrades reflect our continued commitment to creating a comfortable, welcoming environment for all our residents and their families.

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Review from Dawn R (Daughter of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents (& myself & partner) are really well supported by every member of staff at Vale View. Dad has dementia & attends day care once a week. Mum has recently transferred into the care of Vale View from hospital following a fall. As she is very frail & requires palliative care, she was sadly
unable to return to our family home. Dad receives excellent care & love from everybody. The day a week supports our whole family & makes a huge difference to myself & my partner too, allowing us a few hours a week of quality time safe in the knowledge that dad is being well cared for. Mum is also receiving loving & compassionate care from everybody at Vale View, which is an enormous relief for me. She seems very comfortable & looks a different person from the 'patient' who transferred from hospital. It is difficult to put into words my appreciation of the support, care & warmth offered by every member of staff for my whole family. 10/10 Thank you for welcoming us into your family.
Reply from Tselane Selokoma Leepile, Manager at Vale View Heights Care Home

We sincerely appreciate your feedback. Its truly encouraging, and we'll make sure to share it with the team while striving to exceed expectations moving forward.

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Review from A D (Husband of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was looked after with absolute care and dignity while I had a respite break. I would have absolutely no hesitation in recommending Vale View Heights to anyone.
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Review from J E (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was here less than 12 years in end of life care but I can't fault the welcome we and she received. Every member of staff of all grades was very friendly and went over and above in everything. Thank you so much we really appreciate it.
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Review from C B (Daughter of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has just arrived at Vale View Heights for care due to dementia. Such an amazing place. The staff couldn't be kinder and so caring. Nothing is too much for them. Mum is happy, smiling and feeling at home, enjoying the wonderful activities fabulous food and the caring that is offered. Thank
you to all the staff and management for all your dedication, care and love you give to all.
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Review from L N (Cousin of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very pleased with the care and consideration shown to my cousin during his three-and-a-half years in your care. He was well-fed, clean and entertained to the level which suited his dementia. His room was light and airy overlooking the garden. On the downside the carpet was very stained and dirty
looking, not at all hygienic. The other complaint does not refer to Vale View Heights. My cousin was paying for full nursing care and a good room at considerable cost. You would not however deduct his NHS contribution from his fees so in effect he was being overcharged. Not good.
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Review from Alan W (Husband of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was only there for two months. She seemed happy and was looked after very well. All the staff were very helpful and friendly.
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Review from E P (Daughter of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in the home for nearly five years. We have seen lots of changes and the new décor is such an improvement. Looks like a well-cared-for home. The management and staff are always polite and helpful. The home always rings me if there is a problem or any concerns they have. The activities
are excellent and she joins in as much as possible. She is never in her room and stays with everyone else in the lounges all day. She is very happy there which as a family is most important to us.
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Review from Gabrielle M (Respite Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came here rather hurriedly from hospital because they needed my bed for a more urgent case. Food excellent. Carers very efficient and kind. Everywhere very clean. Owing to shortage of staff the waiting line after pressing the button can be quite long! Nobody's fault! I do like a saucer with a cup
of tea or coffee. Bed and pillows not very comfortable but maybe I am biased because my father was the company secretary at a company that makes beds!
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Review from Julia C (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Vale View Heights while Dad had a hip operation. She has MS and needed quite a lot of care. The care home has been fantastic. Mum has enjoyed her stay and has said how lovely all the staff and carers have been to her. It is like a family environment which is comforting to know. Mum's
stay had to be extended because Dad had problems and the home was so helpful and accommodating regarding our needs. It will be sat to leave.
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Review from T B (Son of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The main impression is of a happy and well run care home with excellent staff. There is a varied range of fun activities for the residents, with plenty of help for those needing assistance to fully participate. With at least one nurse on site 24/7, the residents and family have reassurance that should
the need arise, help is at hand. Overall the quality of care is excellent.
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Review from Stephen P (Son of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home was like a home from home, from management to all of the staff were excellent. Nothing was too much trouble. Always made to feel welcome and everyone spoke to you.
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Review from Heather W (Wife of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a disappointing start, things have improved a lot. My husband seems to have settled well. The management and staff are very helpful, caring and kind.
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Review from G L (Son of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We visit every evening and staff are always polite and friendly and if you have a problem you will always find someone to talk to. Our relative always gets good care and staff are polite, although sometimes there's a language barrier, but this is to be expected. We would recommend Vale View Heights
and over the latter months it has improved. Overall, happy with management, staff and home.
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Review from S N (Niece of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The registered manager and her new team have truly excelled and turned Vale View Heights around! When my aunt arrived, the lack of communication was awful and we had concerns over staff and the care provided, this was a year ago onwards. Since the registered manager's arrival, things have really turned
around, she communicates well and sorts out quickly any concerns. The activity team, nursing staff and kitchen all seem most efficient and friendly too. Thank you very much.
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Review from Annette T (Wife of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and activities staff are excellent. The caring staff treat my husband with care, consideration and dignity at all times. Sometimes there are not enough staff to answer the call bells immediately. There are some very challenging residents who are treated with patience and understanding.
The actual property is a little tired but improvements in the building and decor are being made to enhance the ambience. Food is consistently good and well presented.
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Review from J T (Husband of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been in this home for about nine months. Beautiful environment, lovely gardens and really nice views. Never met the previous manager, but the new manager has their 'finger on the pulse', meeting residents and being really involved in moving the home forward. Really nice staff, carers and
nurses. Haven't come across another nursing home as good as this one.
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Review from C D (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum seems to be happy with every member of staff that enters the room, does not shy away, a very important issue for her and my state of mind when a relation enters a home.
If I have ever had to ask about her welfare/illness, she has been dealt with immediately and everything explained to me.
I think
TV, as Mum is bedridden, could be on as she is deaf and moving pictures are at least something to see and I think she could be encouraged to drink more.
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Review from Jenny P (Respite Resident) published on 8 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the care staff are extremely professional and hard working. They combine professionalism with kindness, friendliness and cheerfulness. Nothing is too much bother for them. My room was extremely comfortable with an en-suite and balcony, benefitting from spectacular views of the surrounding countryside.
The food menu offered a good variety of nutritious meals with generous portions and there was always fresh fruit available for dessert. The room was kept thoroughly clean and my clothes and bedding were laundered daily. Nursing staff were extremely efficient and dispensed my medication at the right time.
Reply from Melody Walters, Manager at Vale View Heights Care Home

Thank you so much for your kind review and for complimenting our dedicated team. I am so pleased that you enjoyed your respite with us and we hope to welcome you back in the future.


Kind regards

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Review from G A (Niece of Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very pleased with the care my uncle received at this care home. The staff were caring and friendly and I like to think they became part of his extended family. I was kept informed of all aspects of his care. Thank you.
Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you for your review. I am very fortunate to have such a great team of staff who are both kind and caring. It is important that you are kept updated and involved in your Uncle care so it is great to receive your positive feedback it is greatly appreciated!

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Vale View Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Vale View Heights Care Home is calculated as follows: ( (114 Excellents x 5) + (66 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 196 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Vale View Heights Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Tselane

Tselane Selokoma Leepile

Job Title: Home Manager Joined: 2024

Tselane Selokoma Leepile is a registered nurse with over 20 years’ experience working in care homes in different roles. She has managed care homes and attained ‘Good’ CQC inspection outcomes.


Her experience also includes working in a regional role as a Peripatetic Manager providing hands-on management support to turn around services that needed support with internal or regulatory compliance. She has also worked as Acting Regional Manager, gaining valuable experience of managing multiple services.

Frequently Asked Questions about Vale View Heights Care Home

What types of Care is Vale View Heights Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Vale View Heights Care Home have?

There are 53 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Vale View Heights Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Vale View Heights Care Home to the centre of Sidmouth?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vale View Heights Care Home to verify any information. View our terms and conditions. Vale View Heights Care Home has an Enhanced Service - more info.