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Vale View Heights Care Home

Fortescue Road, Sidford, Sidmouth, Devon EX10 9QG
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This care home is the most wonderful Sidmouth treasureLois N(Sister of Resident/Service User)
Vale View Heights Care Home, Sidmouth
My experience of this care home has been excellentNick F(Son of Resident/Service User)
Vale View Heights Care Home, Sidmouth
Every staff member took such pride in their work and showed genuine affectionS C(Wife of Resident/Service User)
Vale View Heights Care Home, Sidmouth

Vale View Heights is a relaxed, caring and friendly home offering high-quality professional care. Located in East Devon, the expertly designed home enjoys outstanding views of its beautiful mature gardens and as far as the sea over Sid Valley.

The home offers a range of care including Residential Care, Nursing Care and Respite Care.

As a team, they strive to ensure that all residents are given the opportunity to improve their quality...  

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Care Provided by Vale View Heights Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.

We can then give an accurate average weekly fee.

Contact Vale View Heights Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tselane Selokoma Leepile (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (22)

Visiting

  • Unlimited visiting times

Parking

  • Ample parking for residents, visitors and staff

Vale View Heights Care Home Reviews (50)

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9.7

Vale View Heights Care Home has a Review Score of 9.7 (9.709) out of 10, based on 20 reviews in the last 2 years. Over all time Vale View Heights Care Home has 50 reviews.

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Review from John L (Son of Resident) published on 21 October 2020 Submitted via Website
Overall Experience
I can, of course, only comment from my personal knowledge of my mother's experience since she moved to the care home 3 years ago. To that extent, I have been entirely satisfied with all aspects of her time in their care.
She was, understandably, reluctant to leave her home and found some aspects of the inevitable change of life pattern and loss of independence difficult to adjust to - neither of which should reflect as a criticism of the level of commitment of care and concern she has received throughout her time as a resident.

I have no doubt that she has come to understand and appreciate this as time as moved on; indeed, she has better understood this as her general medical state of wellbeing has deteriorated.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home
I am very pleased to hear that you are satisfied with all aspects of your Mothers care it is always great to receive positive feedback and I will share this with my team.

The transition into a care home is never easy but our main aim is to offer support both to our residents and relatives and this...  

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Review from Frances H (Daughter of Resident) published on 24 August 2020 Submitted via Website
Overall Experience

Most excellent. A truly safe environment for my father who has Parkinsons and dementia. Staff are very kind and attentive. The home is set in beautiful quiet surroundings. I would recommend this care home for those seeking to place a relative and have peace of mind that their needs will be met.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you so much for your kind words they are greatly appreciated. I will share them with the great team of staff that I have. We are very fortunate to so have such beautiful surroundings, and our in house gardener does a wonderful job of maintaining our gardens.

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Review from Nicky H (Daughter of Resident) published on 18 June 2020 Submitted via Website
Overall Experience

My mum came here from hospital with sepsis; she now can’t walk and has to get the carers to do everything for her. As you can imagine, she found this very hard. All the staff at the nursing home are fantastic; nothing is too much trouble. They are very kind to us as well. The food is also very good - a choice with every meal.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home
On behalf of the team, I would like to thank you for your lovely comments. As a team we are really pleased that your Mum has settled so well - we are looking forward to celebrating her special occasion on the 12th of July.

I will share this wonderful feedback with my team and thank you for your continued support, it is greatly appreciated.

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Review from M D (Resident / Service User) published on 18 November 2019 Submitted via Postal Card
Overall Experience

The food is always the same, not a lot of vegetables for me to have with veg and salad. The staff are very obliging, and manners help a lot and to be smiling, but I know it is hard when working in the day and night. More lasagne, lovely chicken, pork curries and cottage pie, please. Like Chinese food but could be better.

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No Rating
Review from A T (Resident / Service User) published on 8 October 2019 Submitted via Postal Card
Overall Experience

I am delighted with my room with its shower room and a beautiful outlook to the colourful gardens. The staff are all very pleasant and helpful I am very pleased that the minibus trips have started up again these are very enjoyable.

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Review from C H (Daughter of Resident) published on 30 September 2019 Submitted via Postal Card
Overall Experience
I am very happy with the care home.
My only issue with it would be the impression that they are always short of staff and the cleanliness of her room could be better.

My mother is very happy which is the only thing that really matters.

Reply from Chaslyn Bryant, Manager at Vale View Heights Care Home

Thank you for your comments, we are really pleased that you and your mother are happy with our home. We are always looking at ways to improve our services and we appreciate your feedback. Regarding your point about cleanliness, I would appreciate the opportunity to discuss this with you, because we...  

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Review from C C (Wife of Resident) published on 30 September 2019 Submitted via Postal Card
Overall Experience

My husband went into the care home in very poor health and needing help on many fronts. He is now much happier due to the attention of staff and the routines. The dedicated carers stimulate my husband chatting to him and engaging him in activities. The care home has had a change of ownership and is suffering from a change of familiar care staff. This has been unsettling for all concerned. The gardens at the care home are beautiful and well maintained, the house is spacious, however, it is looking tired. In my husband's room, the toilet doesn't flush easily, toilet toll holder is hanging off, tap rotates and wall light doesn't work. The resident's toilet downstairs is not very pleasant and needs upgrading. Core care staff have been approachable and lovely.

Reply from Chaslyn Bryant, Manager at Vale View Heights Care Home

Thank you for your comments, we are really pleased that you and your mother are happy with our home. Whilst the home has changed ownership, I would like to reassure you that it is very much business as usual within the home. The home management remains the same, with the owners being extremely...  

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Review from M T (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card
Overall Experience

I had booked to take Mum away and the staff were lovely with my mum and I talking about it and were very excited for her. Staff always friendly, say hello.

Reply from Chaslyn Bryant, Manager at Vale View Heights Care Home

Going to review with respondent to see where we can improve our satisfactory comments.

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Review from John H (Husband of Resident) published on 21 September 2019 Submitted via Postal Card
Overall Experience
Overall standards of care and life's necessities cannot be faulted. Activities of late have appeared to be of a lesser good standard than hitherto, possibly as a result of more frequent changes of the suitable staff.

Tidiness of room could be improved, though it is realised that the needs for specialised medication and accessories make for much additional supplies being spread around the room. Value is rated less than excellent; only as a reflection of the overall charges for the complete care package, which are quite high.

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Review from S C (Wife of Resident) published on 27 September 2016 Submitted via Website
Overall Experience
My husband was a resident at the care home for 3 years until he passed away in May 2016. His mental, emotional and physical needs were cared for by the wonderful staff, who without exception, provided the highest standards of care. Every staff member took such pride in their work and showed genuine affection for him. We were always welcome to visit, and on many occasions dined with him at the home.
It was such a relief to be confident that my husband was being so well looked after.

When we took him to the theatre and out for meals, staff were only too happy to drive him and pick him up, as in latter times he was in a wheelchair and it would have been impossible for us to take him out alone.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 June 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 21 August 2026

Please contact the Home for additional details.

News (0) & Events (0)

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Awards / Recognitions (2)

Accreditations

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Meet the Team (1)

Tselane Selokoma Leepile
Tselane Selokoma LeepileJob Title Home ManagerJoined 2024

Tselane Selokoma Leepile is a registered nurse with over 20 years’ experience working in care homes in different roles. She has managed care homes and attained ‘Good’ CQC inspection outcomes.

Her experience also includes working in a regional role as a Peripatetic Manager providing hands-on management support to turn around services that needed support with internal or regulatory compliance. She has also worked as Acting Regional Manager, gaining valuable experience of managing multiple services.

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