Vale View Heights Care Home

I have no doubt that she has come to understand and appreciate this as time as moved on; indeed, she has better understood this as her general medical state of wellbeing has deteriorated.

Most excellent. A truly safe environment for my father who has Parkinsons and dementia. Staff are very kind and attentive. The home is set in beautiful quiet surroundings. I would recommend this care home for those seeking to place a relative and have peace of mind that their needs will be met.

My mum came here from hospital with sepsis; she now can’t walk and has to get the carers to do everything for her. As you can imagine, she found this very hard. All the staff at the nursing home are fantastic; nothing is too much trouble. They are very kind to us as well. The food is also very good - a choice with every meal.

The food is always the same, not a lot of vegetables for me to have with veg and salad. The staff are very obliging, and manners help a lot and to be smiling, but I know it is hard when working in the day and night. More lasagne, lovely chicken, pork curries and cottage pie, please. Like Chinese food but could be better.

I am delighted with my room with its shower room and a beautiful outlook to the colourful gardens. The staff are all very pleasant and helpful I am very pleased that the minibus trips have started up again these are very enjoyable.

My mother is very happy which is the only thing that really matters.

My husband went into the care home in very poor health and needing help on many fronts. He is now much happier due to the attention of staff and the routines. The dedicated carers stimulate my husband chatting to him and engaging him in activities. The care home has had a change of ownership and is suffering from a change of familiar care staff. This has been unsettling for all concerned. The gardens at the care home are beautiful and well maintained, the house is spacious, however, it is looking tired. In my husband's room, the toilet doesn't flush easily, toilet toll holder is hanging off, tap rotates and wall light doesn't work. The resident's toilet downstairs is not very pleasant and needs upgrading. Core care staff have been approachable and lovely.

I had booked to take Mum away and the staff were lovely with my mum and I talking about it and were very excited for her. Staff always friendly, say hello.

Tidiness of room could be improved, though it is realised that the needs for specialised medication and accessories make for much additional supplies being spread around the room. Value is rated less than excellent; only as a reflection of the overall charges for the complete care package, which are quite high.

When we took him to the theatre and out for meals, staff were only too happy to drive him and pick him up, as in latter times he was in a wheelchair and it would have been impossible for us to take him out alone.