Vale View Heights Care Home

Fortescue Road, Sidford, Sidmouth EX10 9QG
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9.6 43 Reviews
  • Vale View Heights Care Home, Sidmouth
Vale View Heights is a relaxed, caring and friendly home offering high-quality professional care. Located in East Devon, the expertly designed home enjoys outstanding views of its beautiful mature gardens and as far as the sea over Sid Valley.

The home offers a range of care including Residential Care, Nursing Care and Respite Care.

As a team, they strive to ensure that all residents are given the opportunity to improve their quality of life by providing a safe and comfortable environment. Staff do all they can to help residents maintain their relationships and have a "virus-proof” visitor room in which relatives are welcome to visit their loved ones without fear of spreading infection.
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Care Provided by Vale View Heights Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact Vale View Heights Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Vale View Heights Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tselane Selokoma Leepile (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (22)

Visiting

  • Unlimited visiting times

Parking

  • Ample parking for residents, visitors and staff

Vale View Heights Care Home Reviews (43)

9.6

Vale View Heights Care Home has a Review Score of 9.6 (9.561) out of 10, based on 16 reviews in the last 2 years.
Over all time Vale View Heights Care Home has 43 reviews.

Overall Experience
  • 25
  • 16
  • 2
  • 0
  • 0
Date Published
  • 43
  • 7
  • 12
  • 16
  • 27
Reviewer Connection to Vale View Heights Care Home
  • 14
  • 7
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from M T (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I had booked to take Mum away and the staff were lovely with my mum and I talking about it and were very excited for her. Staff always friendly, say hello.
Reply from Chaslyn Bryant, Manager at Vale View Heights Care HomeGoing to review with respondent to see where we can improve our satisfactory comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John H (Husband of Resident) published on 21 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall standards of care and life's necessities cannot be faulted. Activities of late have appeared to be of a lesser good standard than hitherto, possibly as a result of more frequent changes of the suitable staff.
Tidiness of room could be improved, though it is realised that the needs for specialised
medication and accessories make for much additional supplies being spread around the room. Value is rated less than excellent; only as a reflection of the overall charges for the complete care package, which are quite high.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Wife of Resident) published on 27 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident at the care home for 3 years until he passed away in May 2016. His mental, emotional and physical needs were cared for by the wonderful staff, who without exception, provided the highest standards of care. Every staff member took such pride in their work and showed genuine
affection for him. We were always welcome to visit, and on many occasions dined with him at the home.
It was such a relief to be confident that my husband was being so well looked after.
When we took him to the theatre and out for meals, staff were only too happy to drive him and pick him up, as in latter times he was in a wheelchair and it would have been impossible for us to take him out alone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.561)

Overview of Review Score

The Review Score of 9.6 (9.561) out of 10 for Vale View Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.661 for Vale View Heights Care Home is calculated as follows: ( (128 Excellents x 5) + (48 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 183 Ratings = 4.661
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Vale View Heights Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Jan 2026

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Tselane

Tselane Selokoma Leepile

Job Title: Home Manager Joined: 2024

Tselane Selokoma Leepile is a registered nurse with over 20 years’ experience working in care homes in different roles. She has managed care homes and attained ‘Good’ CQC inspection outcomes.


Her experience also includes working in a regional role as a Peripatetic Manager providing hands-on management support to turn around services that needed support with internal or regulatory compliance. She has also worked as Acting Regional Manager, gaining valuable experience of managing multiple services.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vale View Heights Care Home to verify any information. View our terms and conditions. Vale View Heights Care Home has an Enhanced Service - more info.