Submit a Review for Vale View Heights Care Home
Fortescue Road, Sidford, Sidmouth, EX10 9QG
View full details of Vale View Heights Care HomeLatest Reviews for Vale View Heights Care Home
23 January 2026
My Sister
Was diagnosed with dementia four or five years ago
I looked after her for two years but couldn't deal with personal care
Tried personal care help but after a few visits didn't work
Vale view came to my rescue
The careful approach of each member of staff
They look after her very
well
She has been with them for two years now
Best thing ever !! I visit regularly
Very good experience every time
Graham
15 January 2026
I have nothing but the highest respect and admiration for the patience and kindness displayed by the management and staff undertaking this very difficult work.
23 December 2025
My 92 year old mother was a resident at Vale View Heights for almost 6 months and we were very happy with the care offered by staff and management. My mother had dementia and the care she was given was thoughtful and kind. The food and activities on offer were varied and of good quality. Ultimately
my mother's health declined and she passed away peacefully in the home with me by her side.
23 December 2025
My Dad moved to Vale View heights for end of life care this year. I wanted to express my heartfelt thanks for everything that the vale view heights team did for my Dad. His case was far from straight forward but the team always cared for him with kindness and dignity in his last few weeks. The whole
team lead with compassion and that gave us great comfort in an extraordinarily difficult time. I would like to also highlight how wonderful and accommodating Avril the chef was with supporting us with Dads ever changing food schedule.
29 October 2025
When I first walked through the entrance door, I felt I had entered a loving home. Yes, it is a care home, but it is so much more because of the loving care given by all the staff and the practical involvement by the management. After a very short time, I felt settled and part of the "family" and
most importantly, content with where I lived. Yes, there are compromises in a lifestyle to accept, and no place can be perfect, but these things are more than compensated for by the atmosphere of a "family" home.
08 October 2025
I recently visited a resident at Vale View over a period of a week.
I was very impressed with the care that he consistently received.
All members of staff showed compassion. They treated him with dignity and care at all times. They always smiled and showed a genuine interest in my friend and his
family.
I look forward to my return to see these lovely staff.
26 September 2025
My 92 year old mum moved to Vale View Heights in June, following a fall that left her with a broken arm, head injury and the inability to walk. Two months later, the staff at Vale View have cared and actively provided rehabilitation for my mum. She is now walking and enjoying life again. Thank you
so much! The leadership at Vale View is fantastic, they know everything that goes on with every person.
21 July 2025
My father came to Vale View Heights initially on a temporary placement following a period in hospital. However, as he was happy and content in the home and his needs required it, his placement became permanent. The staff at the home are very caring and helpful and treat the residents with dignity.
While dad was unable to join in the all the activities towards the end of his time, these also were interested and varied.
02 June 2025
Both of my parents (& myself & partner) are really well supported by every member of staff at Vale View. Dad has dementia & attends day care once a week. Mum has recently transferred into the care of Vale View from hospital following a fall. As she is very frail & requires palliative care, she was
sadly unable to return to our family home. Dad receives excellent care & love from everybody. The day a week supports our whole family & makes a huge difference to myself & my partner too, allowing us a few hours a week of quality time safe in the knowledge that dad is being well cared for. Mum is also receiving loving & compassionate care from everybody at Vale View, which is an enormous relief for me. She seems very comfortable & looks a different person from the 'patient' who transferred from hospital. It is difficult to put into words my appreciation of the support, care & warmth offered by every member of staff for my whole family. 10/10 Thank you for welcoming us into your family.
23 May 2025
My wife was looked after with absolute care and dignity while I had a respite break. I would have absolutely no hesitation in recommending Vale View Heights to anyone.
28 March 2025
Mum was here less than 12 years in end of life care but I can't fault the welcome we and she received. Every member of staff of all grades was very friendly and went over and above in everything. Thank you so much we really appreciate it.
18 March 2025
My mother has just arrived at Vale View Heights for care due to dementia. Such an amazing place. The staff couldn't be kinder and so caring. Nothing is too much for them. Mum is happy, smiling and feeling at home, enjoying the wonderful activities fabulous food and the caring that is offered. Thank
you to all the staff and management for all your dedication, care and love you give to all.
16 October 2024
We were very pleased with the care and consideration shown to my cousin during his three-and-a-half years in your care. He was well-fed, clean and entertained to the level which suited his dementia. His room was light and airy overlooking the garden. On the downside the carpet was very stained and
dirty looking, not at all hygienic. The other complaint does not refer to Vale View Heights. My cousin was paying for full nursing care and a good room at considerable cost. You would not however deduct his NHS contribution from his fees so in effect he was being overcharged. Not good.
21 May 2024
My wife was only there for two months. She seemed happy and was looked after very well. All the staff were very helpful and friendly.
03 April 2024
My Mum has been in the home for nearly five years. We have seen lots of changes and the new décor is such an improvement. Looks like a well-cared-for home. The management and staff are always polite and helpful. The home always rings me if there is a problem or any concerns they have. The activities
are excellent and she joins in as much as possible. She is never in her room and stays with everyone else in the lounges all day. She is very happy there which as a family is most important to us.
18 March 2024
I came here rather hurriedly from hospital because they needed my bed for a more urgent case. Food excellent. Carers very efficient and kind. Everywhere very clean. Owing to shortage of staff the waiting line after pressing the button can be quite long! Nobody's fault! I do like a saucer with a cup
of tea or coffee. Bed and pillows not very comfortable but maybe I am biased because my father was the company secretary at a company that makes beds!
29 January 2024
Mum has been in Vale View Heights while Dad had a hip operation. She has MS and needed quite a lot of care. The care home has been fantastic. Mum has enjoyed her stay and has said how lovely all the staff and carers have been to her. It is like a family environment which is comforting to know. Mum's
stay had to be extended because Dad had problems and the home was so helpful and accommodating regarding our needs. It will be sat to leave.
15 December 2023
The main impression is of a happy and well run care home with excellent staff. There is a varied range of fun activities for the residents, with plenty of help for those needing assistance to fully participate. With at least one nurse on site 24/7, the residents and family have reassurance that
should the need arise, help is at hand. Overall the quality of care is excellent.
01 December 2023
I found the home was like a home from home, from management to all of the staff were excellent. Nothing was too much trouble. Always made to feel welcome and everyone spoke to you.
01 December 2023
After a disappointing start, things have improved a lot. My husband seems to have settled well. The management and staff are very helpful, caring and kind.
Latest Reviews for Vale View Heights Care Home
23 January 2026
My Sister
Was diagnosed with dementia four or five years ago
I looked after her for two years but couldn't deal with personal care
Tried personal care help but after a few visits didn't work
Vale view came to my rescue
The careful approach of each member of staff
They look after her very
well
She has been with them for two years now
Best thing ever !! I visit regularly
Very good experience every time
Graham
15 January 2026
I have nothing but the highest respect and admiration for the patience and kindness displayed by the management and staff undertaking this very difficult work.
23 December 2025
My 92 year old mother was a resident at Vale View Heights for almost 6 months and we were very happy with the care offered by staff and management. My mother had dementia and the care she was given was thoughtful and kind. The food and activities on offer were varied and of good quality. Ultimately
my mother's health declined and she passed away peacefully in the home with me by her side.
23 December 2025
My Dad moved to Vale View heights for end of life care this year. I wanted to express my heartfelt thanks for everything that the vale view heights team did for my Dad. His case was far from straight forward but the team always cared for him with kindness and dignity in his last few weeks. The whole
team lead with compassion and that gave us great comfort in an extraordinarily difficult time. I would like to also highlight how wonderful and accommodating Avril the chef was with supporting us with Dads ever changing food schedule.
29 October 2025
When I first walked through the entrance door, I felt I had entered a loving home. Yes, it is a care home, but it is so much more because of the loving care given by all the staff and the practical involvement by the management. After a very short time, I felt settled and part of the "family" and
most importantly, content with where I lived. Yes, there are compromises in a lifestyle to accept, and no place can be perfect, but these things are more than compensated for by the atmosphere of a "family" home.
08 October 2025
I recently visited a resident at Vale View over a period of a week.
I was very impressed with the care that he consistently received.
All members of staff showed compassion. They treated him with dignity and care at all times. They always smiled and showed a genuine interest in my friend and his
family.
I look forward to my return to see these lovely staff.
26 September 2025
My 92 year old mum moved to Vale View Heights in June, following a fall that left her with a broken arm, head injury and the inability to walk. Two months later, the staff at Vale View have cared and actively provided rehabilitation for my mum. She is now walking and enjoying life again. Thank you
so much! The leadership at Vale View is fantastic, they know everything that goes on with every person.
21 July 2025
My father came to Vale View Heights initially on a temporary placement following a period in hospital. However, as he was happy and content in the home and his needs required it, his placement became permanent. The staff at the home are very caring and helpful and treat the residents with dignity.
While dad was unable to join in the all the activities towards the end of his time, these also were interested and varied.
02 June 2025
Both of my parents (& myself & partner) are really well supported by every member of staff at Vale View. Dad has dementia & attends day care once a week. Mum has recently transferred into the care of Vale View from hospital following a fall. As she is very frail & requires palliative care, she was
sadly unable to return to our family home. Dad receives excellent care & love from everybody. The day a week supports our whole family & makes a huge difference to myself & my partner too, allowing us a few hours a week of quality time safe in the knowledge that dad is being well cared for. Mum is also receiving loving & compassionate care from everybody at Vale View, which is an enormous relief for me. She seems very comfortable & looks a different person from the 'patient' who transferred from hospital. It is difficult to put into words my appreciation of the support, care & warmth offered by every member of staff for my whole family. 10/10 Thank you for welcoming us into your family.
23 May 2025
My wife was looked after with absolute care and dignity while I had a respite break. I would have absolutely no hesitation in recommending Vale View Heights to anyone.
28 March 2025
Mum was here less than 12 years in end of life care but I can't fault the welcome we and she received. Every member of staff of all grades was very friendly and went over and above in everything. Thank you so much we really appreciate it.
18 March 2025
My mother has just arrived at Vale View Heights for care due to dementia. Such an amazing place. The staff couldn't be kinder and so caring. Nothing is too much for them. Mum is happy, smiling and feeling at home, enjoying the wonderful activities fabulous food and the caring that is offered. Thank
you to all the staff and management for all your dedication, care and love you give to all.
16 October 2024
We were very pleased with the care and consideration shown to my cousin during his three-and-a-half years in your care. He was well-fed, clean and entertained to the level which suited his dementia. His room was light and airy overlooking the garden. On the downside the carpet was very stained and
dirty looking, not at all hygienic. The other complaint does not refer to Vale View Heights. My cousin was paying for full nursing care and a good room at considerable cost. You would not however deduct his NHS contribution from his fees so in effect he was being overcharged. Not good.
21 May 2024
My wife was only there for two months. She seemed happy and was looked after very well. All the staff were very helpful and friendly.
03 April 2024
My Mum has been in the home for nearly five years. We have seen lots of changes and the new décor is such an improvement. Looks like a well-cared-for home. The management and staff are always polite and helpful. The home always rings me if there is a problem or any concerns they have. The activities
are excellent and she joins in as much as possible. She is never in her room and stays with everyone else in the lounges all day. She is very happy there which as a family is most important to us.
18 March 2024
I came here rather hurriedly from hospital because they needed my bed for a more urgent case. Food excellent. Carers very efficient and kind. Everywhere very clean. Owing to shortage of staff the waiting line after pressing the button can be quite long! Nobody's fault! I do like a saucer with a cup
of tea or coffee. Bed and pillows not very comfortable but maybe I am biased because my father was the company secretary at a company that makes beds!
29 January 2024
Mum has been in Vale View Heights while Dad had a hip operation. She has MS and needed quite a lot of care. The care home has been fantastic. Mum has enjoyed her stay and has said how lovely all the staff and carers have been to her. It is like a family environment which is comforting to know. Mum's
stay had to be extended because Dad had problems and the home was so helpful and accommodating regarding our needs. It will be sat to leave.
15 December 2023
The main impression is of a happy and well run care home with excellent staff. There is a varied range of fun activities for the residents, with plenty of help for those needing assistance to fully participate. With at least one nurse on site 24/7, the residents and family have reassurance that
should the need arise, help is at hand. Overall the quality of care is excellent.
01 December 2023
I found the home was like a home from home, from management to all of the staff were excellent. Nothing was too much trouble. Always made to feel welcome and everyone spoke to you.
01 December 2023
After a disappointing start, things have improved a lot. My husband seems to have settled well. The management and staff are very helpful, caring and kind.