Vale View Heights Care Home

Fortescue Road, Sidford, Sidmouth EX10 9QG
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9.5 36 Reviews
  • Vale View Heights Care Home, Sidmouth
Vale View Heights is a relaxed, caring and friendly home offering high-quality professional care. Located in East Devon, the expertly designed home enjoys outstanding views of its beautiful mature gardens and as far as the sea over Sid Valley.

The home offers a range of care including Residential Care, Nursing Care and Respite Care.

As a team, they strive to ensure that all residents are given the opportunity to improve their quality of life by providing a safe and comfortable environment. Staff do all they can to help residents maintain their relationships and have a "virus-proof” visitor room in which relatives are welcome to visit their loved ones without fear of spreading infection.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tselane Selokoma Leepile (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (22)

Visiting

  • Unlimited visiting times

Parking

  • Ample parking for residents, visitors and staff

Vale View Heights Care Home Reviews (36)

9.5

Vale View Heights Care Home has a Review Score of 9.5 (9.500) out of 10, based on 17 reviews in the last 2 years.
Over all time Vale View Heights Care Home has 36 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Vale View Heights Care Home
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Total of 36, showing 21-36
Review from Jane W (Daughter of Resident) published on 6 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at this care home for 2 and a half years. She has found all the staff and carers helpful and very caring. The home seems able to keep the same carers which helps to make it feel more like home and a caring atmosphere. She has a lovely room overlooking the garden but they can't all
have such good outlooks. Was able to bring her own pieces of furniture and her own pictures were put up very quickly which helped her to settle in. Her birthday was remembered and celebrated well by the staff.
Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

A big thank you for your review we are very fortunate to have a great team of staff. I am really pleased to hear that your mum has settled well and that she enjoys the aspect from her room - we are blessed with our gardener and maintenance team who do a terrific job.

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Review from Lois N (Sister of Resident) published on 6 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is the most wonderful Sidmouth treasure. I have never met such truly caring, happy staff. It has a ripple effect. They are incredible - nothing is too much trouble to keep my sister well, smiling and contented. Believe me, this takes some doing sometimes. I can't tell you how much we
(my husband and I) value the visitor's room. Just to be able to see and hear my sister does us all the power of good. Knowing we can share these incredibly important times and laugh with each other, definitely brightens everyone's day. It's amazing and proves that it can be done in these desolate times, to keep residents, staff and relatives safe from Coronavirus. Just huge, heartfelt thanks to you all. You are truly an inspiration and an example of excellence.
Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you so much for your lovely review - I am very fortunate to have such a great team of dedicated and caring staff. We are so fortunate to have the Visitors room which provides a safe but homely environment so that you can continue to visit your sister. I will share this review with the team and they will be delighted to read your kind words and thoughts.

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Review from John-Michael K (Nephew of Resident) published on 6 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt celebrated her 80th birthday in August and we were able to watch her being helped to open cards and presents through the glass screen of the visitors' room. Bearing in mind visits are 45 minutes, staff had taken the trouble to decorate the room on her side with a birthday banner, balloons and
flowers. Then a cake was brought in with 80 on it and staff sang with us on their side of the glass. It was lovely and much appreciated. (Unfortunately, we weren't allowed any of the cake). When the time was up there was no rushing. We kept to time but without feeling pressured. The genuine care and interest in the resident were very apparent. Thank you all.
Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you for your lovely review it is greatly appreciated. I am really pleased to hear that your Aunt had a lovely birthday. We are very fortunate to have a designated visitors room which is safe and provides that essential link in these difficult times. I will share your kind words with my great team.

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Review from Dorf R (Sister of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister has been a resident of this care home for the past 5 years. She is 88 years old and suffers from Alzheimer's disease and vascular dementia. Very fortunately in September 2019, the ownership changed hands (in the previous 12 months the quality of care had seriously deteriorated) but in the
past 12 months, the standard and level of care have improved greatly. Communication with relatives is excellent....this has been most important during the Covid crisis. There appears to be more accountability, teamwork, training and supervision of staff with much attention being paid to ensuring residents are seen as individuals and just not just another number. Enquiries are dealt with in a warm and professional manner and although currently, visiting is restricted, the new refurbished 'protected' visitors room provides a practical, safe and friendly environment for relatives to meet their loved ones. I would now be very pleased to recommend this care home to friends. A very caring community.
Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you so much for your wonderful review - the team have all been working hard. With the support of Welford Healthcare we have been able to achieve these great improvements.
Our aim is to provide a lovely homely atmosphere with individual person centred care.
We are delighted and feel blessed that we have our dedicated visitors rooms - once again that was with the support of our Directors at Welford Healthcare as we understand the importance of our residents still being able to see there families and friends during these difficult times.
I will share your lovely comments with my team - thank you once again.

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Review from Nick F (Son of Resident) published on 22 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of this care home has been excellent. The staff and management seem to care for the residents and work hard to make the home, well.... a home. There have been issues with the standard of food which was raised in a family and residents meeting (before lockdown) and a new chef was recruited.
They were ahead of the government on the pandemic so although this meant we weren't able to visit for months, they then installed a visitor room with a glass wall and speakers so you can visit in safety.
Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you, Nick, for your very positive feedback, we feel that it is important to always remember that this is our residents home and we work hard to provide a homely atmosphere.
We are blessed with our visitor's room as this has made it possible for our residents and their families to keep in close contact on a weekly basis. - so thank you once again for your very kind words I will post your review on the staff notice board.

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Review from Mick K (Son of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is a very well run home with caring staff, including nursing staff, many of whom have worked at the home for many years and know the residents intimately, making appropriate adjustments to suit the individual and manage the few dementia sufferers with tact, dignity, and respect. It is
a happy home and Mum has been a contented resident for 6 years. Facilities for residents are good and attention is paid to safety and to hygiene and is COVID-safe. Catering is excellent and residents have a choice of menu and cognisance is taken of dietary requirements ie. diabetes. Early, pre-emptive, action to close the home to visitors has protected lives and staff from COVID. The home offers a range of activities for residents and trips out - though these have had to be curtailed this year. Each room has a TV and in Mum's case, I have had a satellite box fitted so that she can view Polish TV. I have no hesitation in recommending the care home to families considering placing a relative in care.
Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

On behalf of the entire team, I would like to thank you for your lovely comments. We are very fortunate to have such a great and dedicated team and I will pass on your kind words.
Thank you for mentioning each individual department and your very positive comments.

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Review from John L (Son of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can, of course, only comment from my personal knowledge of my mother's experience since she moved to the care home 3 years ago. To that extent, I have been entirely satisfied with all aspects of her time in their care.
She was, understandably, reluctant to leave her home and found some aspects of
the inevitable change of life pattern and loss of independence difficult to adjust to - neither of which should reflect as a criticism of the level of commitment of care and concern she has received throughout her time as a resident.
I have no doubt that she has come to understand and appreciate this as time as moved on; indeed, she has better understood this as her general medical state of wellbeing has deteriorated.
Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

I am very pleased to hear that you are satisfied with all aspects of your Mothers care it is always great to receive positive feedback and I will share this with my team.
The transition into a care home is never easy but our main aim is to offer support both to our residents and relatives and this should continue as we are here on a daily basis to offer support and reassurance - Many thanks for your kind words.

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Review from Frances H (Daughter of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Most excellent. A truly safe environment for my father who has Parkinsons and dementia. Staff are very kind and attentive. The home is set in beautiful quiet surroundings. I would recommend this care home for those seeking to place a relative and have peace of mind that their needs will be met.
Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you so much for your kind words they are greatly appreciated. I will share them with the great team of staff that I have. We are very fortunate to so have such beautiful surroundings, and our in house gardener does a wonderful job of maintaining our gardens.

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Review from Nicky H (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came here from hospital with sepsis; she now can’t walk and has to get the carers to do everything for her. As you can imagine, she found this very hard. All the staff at the nursing home are fantastic; nothing is too much trouble. They are very kind to us as well. The food is also very good
- a choice with every meal.
Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

On behalf of the team, I would like to thank you for your lovely comments. As a team we are really pleased that your Mum has settled so well - we are looking forward to celebrating her special occasion on the 12th of July.
I will share this wonderful feedback with my team and thank you for your continued support, it is greatly appreciated.

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Review from M D (Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food is always the same, not a lot of vegetables for me to have with veg and salad. The staff are very obliging, and manners help a lot and to be smiling, but I know it is hard when working in the day and night. More lasagne, lovely chicken, pork curries and cottage pie, please. Like Chinese food
but could be better.
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Review from A T (Resident) assisted by family/friend published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am delighted with my room with its shower room and a beautiful outlook to the colourful gardens. The staff are all very pleasant and helpful I am very pleased that the minibus trips have started up again these are very enjoyable.
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Review from C H (Daughter of Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care home.
My only issue with it would be the impression that they are always short of staff and the cleanliness of her room could be better.
My mother is very happy which is the only thing that really matters.
Reply from Chaslyn Bryant, Manager at Vale View Heights Care Home

Thank you for your comments, we are really pleased that you and your mother are happy with our home. We are always looking at ways to improve our services and we appreciate your feedback. Regarding your point about cleanliness, I would appreciate the opportunity to discuss this with you, because we do like to pride ourselves on a clean and odorous free home and I would really like to make sure your mothers room is as it should be. Regarding the matter of your impression about is being short-staffed, I would like to reassure you that we always staff our floors safely so we can meet the needs of our resident's. If anyone calls in sick we do our utmost to bring in additional team member's.

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Review from C C (Wife of Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband went into the care home in very poor health and needing help on many fronts. He is now much happier due to the attention of staff and the routines. The dedicated carers stimulate my husband chatting to him and engaging him in activities. The care home has had a change of ownership and is
suffering from a change of familiar care staff. This has been unsettling for all concerned. The gardens at the care home are beautiful and well maintained, the house is spacious, however, it is looking tired. In my husband's room, the toilet doesn't flush easily, toilet toll holder is hanging off, tap rotates and wall light doesn't work. The resident's toilet downstairs is not very pleasant and needs upgrading. Core care staff have been approachable and lovely.
Reply from Chaslyn Bryant, Manager at Vale View Heights Care Home

Thank you for your comments, we are really pleased that you and your mother are happy with our home. Whilst the home has changed ownership, I would like to reassure you that it is very much business as usual within the home. The home management remains the same, with the owners being extremely supportive. There are some exciting refurbishment plans ahead that will begin in the not too distant future.

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Review from M T (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I had booked to take Mum away and the staff were lovely with my mum and I talking about it and were very excited for her. Staff always friendly, say hello.
Reply from Chaslyn Bryant, Manager at Vale View Heights Care Home

Going to review with respondent to see where we can improve our satisfactory comments.

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Review from John H (Husband of Resident) published on 21 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall standards of care and life's necessities cannot be faulted. Activities of late have appeared to be of a lesser good standard than hitherto, possibly as a result of more frequent changes of the suitable staff.
Tidiness of room could be improved, though it is realised that the needs for specialised
medication and accessories make for much additional supplies being spread around the room. Value is rated less than excellent; only as a reflection of the overall charges for the complete care package, which are quite high.
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Review from S C (Wife of Resident) published on 27 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident at the care home for 3 years until he passed away in May 2016. His mental, emotional and physical needs were cared for by the wonderful staff, who without exception, provided the highest standards of care. Every staff member took such pride in their work and showed genuine
affection for him. We were always welcome to visit, and on many occasions dined with him at the home.
It was such a relief to be confident that my husband was being so well looked after.
When we took him to the theatre and out for meals, staff were only too happy to drive him and pick him up, as in latter times he was in a wheelchair and it would have been impossible for us to take him out alone.
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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Vale View Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Vale View Heights Care Home is calculated as follows: ( (114 Excellents x 5) + (66 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 196 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Vale View Heights Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Tselane

Tselane Selokoma Leepile

Job Title: Home Manager Joined: 2024

Tselane Selokoma Leepile is a registered nurse with over 20 years’ experience working in care homes in different roles. She has managed care homes and attained ‘Good’ CQC inspection outcomes.


Her experience also includes working in a regional role as a Peripatetic Manager providing hands-on management support to turn around services that needed support with internal or regulatory compliance. She has also worked as Acting Regional Manager, gaining valuable experience of managing multiple services.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vale View Heights Care Home to verify any information. View our terms and conditions. Vale View Heights Care Home has an Enhanced Service - more info.