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Vale View Heights Care Home

Fortescue Road, Sidford, Sidmouth, Devon EX10 9QG
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This care home is the most wonderful Sidmouth treasureLois N(Sister of Resident/Service User)
Vale View Heights Care Home, Sidmouth
My experience of this care home has been excellentNick F(Son of Resident/Service User)
Vale View Heights Care Home, Sidmouth
Every staff member took such pride in their work and showed genuine affectionS C(Wife of Resident/Service User)
Vale View Heights Care Home, Sidmouth

Vale View Heights is a relaxed, caring and friendly home offering high-quality professional care. Located in East Devon, the expertly designed home enjoys outstanding views of its beautiful mature gardens and as far as the sea over Sid Valley.

The home offers a range of care including Residential Care, Nursing Care and Respite Care.

As a team, they strive to ensure that all residents are given the opportunity to improve their quality...  

Care Provided by Vale View Heights Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.

We can then give an accurate average weekly fee.

Contact Vale View Heights Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tselane Selokoma Leepile(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (22)

Visiting

  • Unlimited visiting times

Parking

  • Ample parking for residents, visitors and staff

Vale View Heights Care Home Reviews (49)

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9.7

Vale View Heights Care Home has a Review Score of 9.7 (9.670) out of 10, based on 19 reviews in the last 2 years. Over all time Vale View Heights Care Home has 49 reviews.

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Showing 49 reviews matching selected criteria
Review from E P (Daughter of Resident) published on 3 April 2024 Submitted via Website
Overall Experience

My Mum has been in the home for nearly five years. We have seen lots of changes and the new décor is such an improvement. Looks like a well-cared-for home. The management and staff are always polite and helpful. The home always rings me if there is a problem or any concerns they have. The activities are excellent and she joins in as much as possible. She is never in her room and stays with everyone else in the lounges all day. She is very happy there which as a family is most important to us.

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Review from Gabrielle M (Respite Resident) published on 18 March 2024 Submitted via Postal Card
Overall Experience

I came here rather hurriedly from hospital because they needed my bed for a more urgent case. Food excellent. Carers very efficient and kind. Everywhere very clean. Owing to shortage of staff the waiting line after pressing the button can be quite long! Nobody's fault! I do like a saucer with a cup of tea or coffee. Bed and pillows not very comfortable but maybe I am biased because my father was the company secretary at a company that makes beds!

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Review from Julia C (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

Mum has been in Vale View Heights while Dad had a hip operation. She has MS and needed quite a lot of care. The care home has been fantastic. Mum has enjoyed her stay and has said how lovely all the staff and carers have been to her. It is like a family environment which is comforting to know. Mum's stay had to be extended because Dad had problems and the home was so helpful and accommodating regarding our needs. It will be sat to leave.

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Review from T B (Son of Resident) published on 15 December 2023 Submitted via Postal Card
Overall Experience

The main impression is of a happy and well run care home with excellent staff. There is a varied range of fun activities for the residents, with plenty of help for those needing assistance to fully participate. With at least one nurse on site 24/7, the residents and family have reassurance that should the need arise, help is at hand. Overall the quality of care is excellent.

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Review from Heather W (Wife of Resident) published on 1 December 2023 Submitted via Postal Card
Overall Experience

After a disappointing start, things have improved a lot. My husband seems to have settled well. The management and staff are very helpful, caring and kind.

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Review from Stephen P (Son of Resident) published on 1 December 2023 Submitted via Postal Card
Overall Experience

I found the home was like a home from home, from management to all of the staff were excellent. Nothing was too much trouble. Always made to feel welcome and everyone spoke to you.

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Review from G L (Son of Resident) published on 30 November 2023 Submitted via Postal Card
Overall Experience

We visit every evening and staff are always polite and friendly and if you have a problem you will always find someone to talk to. Our relative always gets good care and staff are polite, although sometimes there's a language barrier, but this is to be expected. We would recommend Vale View Heights and over the latter months it has improved. Overall, happy with management, staff and home.

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Review from S N (Niece of Resident) published on 23 November 2023 Submitted via Postal Card
Overall Experience

The registered manager and her new team have truly excelled and turned Vale View Heights around! When my aunt arrived, the lack of communication was awful and we had concerns over staff and the care provided, this was a year ago onwards. Since the registered manager's arrival, things have really turned around, she communicates well and sorts out quickly any concerns. The activity team, nursing staff and kitchen all seem most efficient and friendly too. Thank you very much.

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Review from J T (Husband of Resident) published on 18 September 2023 Submitted via Postal Card
Overall Experience

My wife has been in this home for about nine months. Beautiful environment, lovely gardens and really nice views. Never met the previous manager, but the new manager has their 'finger on the pulse', meeting residents and being really involved in moving the home forward. Really nice staff, carers and nurses. Haven't come across another nursing home as good as this one.

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Review from Annette T (Wife of Resident) published on 18 September 2023 Submitted via Postal Card
Overall Experience

The management and activities staff are excellent. The caring staff treat my husband with care, consideration and dignity at all times. Sometimes there are not enough staff to answer the call bells immediately. There are some very challenging residents who are treated with patience and understanding. The actual property is a little tired but improvements in the building and decor are being made to enhance the ambience. Food is consistently good and well presented.

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Review from C D (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card
Overall Experience
Mum seems to be happy with every member of staff that enters the room, does not shy away, a very important issue for her and my state of mind when a relation enters a home.
If I have ever had to ask about her welfare/illness, she has been dealt with immediately and everything explained to me.

I think TV, as Mum is bedridden, could be on as she is deaf and moving pictures are at least something to see and I think she could be encouraged to drink more.

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Review from Jenny P (Respite Resident) published on 8 October 2021 Submitted via Website
Overall Experience

All of the care staff are extremely professional and hard working. They combine professionalism with kindness, friendliness and cheerfulness. Nothing is too much bother for them. My room was extremely comfortable with an en-suite and balcony, benefitting from spectacular views of the surrounding countryside. The food menu offered a good variety of nutritious meals with generous portions and there was always fresh fruit available for dessert. The room was kept thoroughly clean and my clothes and bedding were laundered daily. Nursing staff were extremely efficient and dispensed my medication at the right time.

Reply from Melody Walters, Manager at Vale View Heights Care Home

Thank you so much for your kind review and for complimenting our dedicated team. I am so pleased that you enjoyed your respite with us and we hope to welcome you back in the future.

Kind regards

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Review from G A (Niece of Resident) published on 18 November 2020 Submitted via Postal Card
Overall Experience

I was very pleased with the care my uncle received at this care home. The staff were caring and friendly and I like to think they became part of his extended family. I was kept informed of all aspects of his care. Thank you.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you for your review. I am very fortunate to have such a great team of staff who are both kind and caring. It is important that you are kept updated and involved in your Uncle care so it is great to receive your positive feedback it is greatly appreciated!

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Review from Jane W (Daughter of Resident) published on 6 November 2020 Submitted via Website
Overall Experience

My mother has been at this care home for 2 and a half years. She has found all the staff and carers helpful and very caring. The home seems able to keep the same carers which helps to make it feel more like home and a caring atmosphere. She has a lovely room overlooking the garden but they can't all have such good outlooks. Was able to bring her own pieces of furniture and her own pictures were put up very quickly which helped her to settle in. Her birthday was remembered and celebrated well by the staff.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

A big thank you for your review we are very fortunate to have a great team of staff. I am really pleased to hear that your mum has settled well and that she enjoys the aspect from her room - we are blessed with our gardener and maintenance team who do a terrific job.

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Review from Lois N (Sister of Resident) published on 6 November 2020 Submitted via Website
Overall Experience

This care home is the most wonderful Sidmouth treasure. I have never met such truly caring, happy staff. It has a ripple effect. They are incredible - nothing is too much trouble to keep my sister well, smiling and contented. Believe me, this takes some doing sometimes. I can't tell you how much we (my husband and I) value the visitor's room. Just to be able to see and hear my sister does us all the power of good. Knowing we can share these incredibly important times and laugh with each other, definitely brightens everyone's day. It's amazing and proves that it can be done in these desolate times, to keep residents, staff and relatives safe from Coronavirus. Just huge, heartfelt thanks to you all. You are truly an inspiration and an example of excellence.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you so much for your lovely review - I am very fortunate to have such a great team of dedicated and caring staff. We are so fortunate to have the Visitors room which provides a safe but homely environment so that you can continue to visit your sister. I will share this review with the team and they will be delighted to read your kind words and thoughts.

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Review from John-Michael K (Nephew of Resident) published on 6 November 2020 Submitted via Website
Overall Experience

My aunt celebrated her 80th birthday in August and we were able to watch her being helped to open cards and presents through the glass screen of the visitors' room. Bearing in mind visits are 45 minutes, staff had taken the trouble to decorate the room on her side with a birthday banner, balloons and flowers. Then a cake was brought in with 80 on it and staff sang with us on their side of the glass. It was lovely and much appreciated. (Unfortunately, we weren't allowed any of the cake). When the time was up there was no rushing. We kept to time but without feeling pressured. The genuine care and interest in the resident were very apparent. Thank you all.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home

Thank you for your lovely review it is greatly appreciated. I am really pleased to hear that your Aunt had a lovely birthday. We are very fortunate to have a designated visitors room which is safe and provides that essential link in these difficult times. I will share your kind words with my great team.

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Review from Dorf R (Sister of Resident) published on 23 October 2020 Submitted via Website
Overall Experience

My sister has been a resident of this care home for the past 5 years. She is 88 years old and suffers from Alzheimer's disease and vascular dementia. Very fortunately in September 2019, the ownership changed hands (in the previous 12 months the quality of care had seriously deteriorated) but in the past 12 months, the standard and level of care have improved greatly. Communication with relatives is excellent....this has been most important during the Covid crisis. There appears to be more accountability, teamwork, training and supervision of staff with much attention being paid to ensuring residents are seen as individuals and just not just another number. Enquiries are dealt with in a warm and professional manner and although currently, visiting is restricted, the new refurbished 'protected' visitors room provides a practical, safe and friendly environment for relatives to meet their loved ones. I would now be very pleased to recommend this care home to friends. A very caring community.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home
Thank you so much for your wonderful review - the team have all been working hard. With the support of Welford Healthcare we have been able to achieve these great improvements.
Our aim is to provide a lovely homely atmosphere with individual person centred care.

We are delighted and feel blessed...  

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Review from Nick F (Son of Resident) published on 22 October 2020 Submitted via Website
Overall Experience

My experience of this care home has been excellent. The staff and management seem to care for the residents and work hard to make the home, well.... a home. There have been issues with the standard of food which was raised in a family and residents meeting (before lockdown) and a new chef was recruited. They were ahead of the government on the pandemic so although this meant we weren't able to visit for months, they then installed a visitor room with a glass wall and speakers so you can visit in safety.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home
Thank you, Nick, for your very positive feedback, we feel that it is important to always remember that this is our residents home and we work hard to provide a homely atmosphere.

We are blessed with our visitor's room as this has made it possible for our residents and their families to keep in...  

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Review from Mick K (Son of Resident) published on 21 October 2020 Submitted via Website
Overall Experience

This care home is a very well run home with caring staff, including nursing staff, many of whom have worked at the home for many years and know the residents intimately, making appropriate adjustments to suit the individual and manage the few dementia sufferers with tact, dignity, and respect. It is a happy home and Mum has been a contented resident for 6 years. Facilities for residents are good and attention is paid to safety and to hygiene and is COVID-safe. Catering is excellent and residents have a choice of menu and cognisance is taken of dietary requirements ie. diabetes. Early, pre-emptive, action to close the home to visitors has protected lives and staff from COVID. The home offers a range of activities for residents and trips out - though these have had to be curtailed this year. Each room has a TV and in Mum's case, I have had a satellite box fitted so that she can view Polish TV. I have no hesitation in recommending the care home to families considering placing a relative in care.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home
On behalf of the entire team, I would like to thank you for your lovely comments. We are very fortunate to have such a great and dedicated team and I will pass on your kind words.

Thank you for mentioning each individual department and your very positive comments.

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Review from John L (Son of Resident) published on 21 October 2020 Submitted via Website
Overall Experience
I can, of course, only comment from my personal knowledge of my mother's experience since she moved to the care home 3 years ago. To that extent, I have been entirely satisfied with all aspects of her time in their care.
She was, understandably, reluctant to leave her home and found some aspects of the inevitable change of life pattern and loss of independence difficult to adjust to - neither of which should reflect as a criticism of the level of commitment of care and concern she has received throughout her time as a resident.

I have no doubt that she has come to understand and appreciate this as time as moved on; indeed, she has better understood this as her general medical state of wellbeing has deteriorated.

Reply from Joanne Burchell, Home Manager at Vale View Heights Care Home
I am very pleased to hear that you are satisfied with all aspects of your Mothers care it is always great to receive positive feedback and I will share this with my team.

The transition into a care home is never easy but our main aim is to offer support both to our residents and relatives and this...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 June 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 23 July 2026

Please contact the Home for additional details.

News (0) & Events (0)

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Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Vale View Heights Care Home.

Meet the Team (1)

Tselane Selokoma Leepile
Tselane Selokoma LeepileJob Title:Home ManagerJoined: 2024

Tselane Selokoma Leepile is a registered nurse with over 20 years’ experience working in care homes in different roles. She has managed care homes and attained ‘Good’ CQC inspection outcomes.

Her experience also includes working in a regional role as a Peripatetic Manager providing hands-on management support to turn around services that needed support with internal or regulatory compliance. She has also worked as Acting Regional Manager, gaining valuable experience of managing multiple services.

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