Woodland View Lodge

Dutchbarn Lane, Exeter EX2 7PW
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9.8 13 Reviews
  • Woodland View Lodge, Exeter
A brand-new, purpose-built care home in Topsham opening in September 2025. Designed to provide exceptional residential and dementia care, the home offers a warm, welcoming environment where residents can feel safe, comfortable, and truly at home. With beautifully designed spaces, engaging activities, and a dedicated team committed to delivering person-centred care that enhances well-being and quality of life.
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Care Provided by Woodland View Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

At Crystal Care Collection, Everything is Included – One Simple Fee


Choosing a care home is a big decision, and we believe it should be as stress-free as possible. That’s why at Crystal Care, we offer one inclusive fee.


Here’s what’s included:


Tailored Care – Personalised support that adapts to changing needs, ensuring comfort and security at all times.


A Place to Call Home – Spacious, beautifully designed en-suite rooms for privacy and relaxation.


Delicious, Chef-Prepared Meals – Nutritious and varied menus, catering to all dietary needs and personal preferences.


Vibrant Lifestyle & Activities – A packed calendar of events and entertainment, led by our dedicated lifestyle team.


Well-being Services – Regular visits from professional hairdressers and chiropodists to keep residents feeling their best.


Our all-inclusive approach gives peace of mind to residents and their families, allowing them to focus on what truly matters - quality time together

The price(s) shown are provided by the care home. Contact Woodland View Lodge for full pricing details and T&Cs.

Contact Woodland View Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Woodland View Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hazel McGwyne (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • No visiting restrictions. Booking in advance is not necessary

Parking

  • Parking available on site with electric charging points

Woodland View Lodge Reviews (13)

9.8

Woodland View Lodge has a Review Score of 9.8 (9.797) out of 10, based on 13 reviews in the last 2 years.
Over all time Woodland View Lodge has 13 reviews.

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Review from Alex J (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving in to Woodlan View Lodge Dad has been so happy. All the staff are excellent carers. It feels like a very welcoming home from home, nothing is too much trouble.
All staff are helpful and sincere in what they do.
Reply from Selina Sapsford, Customer Relationship Manager at Woodland View LodgeThank you so much for such wonderful feedback, it is a real pleasure to be looking after your dad and thank you for trusting us with his care!!
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Review from H E (Granddaughter of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely wonderful experience visiting my nan today. We had a great time with the musical experience of Violins! It was so nice to see all the residents enjoying dancing and singing. The staff were great and made it feel like home!
Reply from Selina Sapsford, Customer Relationship Manager at Woodland View LodgeWe're so pleased to hear you enjoyed your visit with your nan and were able to enjoy the wonderful violinists we had to entertain everyone. We love music at Woodland View Lodge and hope you can join us again soon and take part in some more of our activities! Thank you for taking the time to write such a lovely review!!
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Review from Rachel H (Daughter of Resident) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my second review of this home in the space of a few months. Our family has had such wonderful care that I feel I need to say this in public! Both my parents are in Woodland View Lodge and have had a tough couple of weeks with their health (physical and mental). Throughout that time, day and
night, every single one of the staff have supported our family medically, practically and emotionally. They have treated my mum and dad with unfailing respect and love - and gentle humour where appropriate - and their care for me, as an exhausted and worried daughter, has meant more to me that I can ever explain. Never in my most hopeful dreams did I think a care home could be such a lifesaver and a "sanity saver". WVL is both of those things, and the care is given with such a lightness of touch, such grace and such genuine love for residents that it almost overwhelms me. I cannot praise WVL and its staff highly enough. Thank you WVL!
Reply from Selina Sapsford, Customer Relationship Manager at Woodland View LodgeThank you so much for your wonderful review and beautiful words, we are so pleased you are happy with the service we provide, we're honoured to be able to support you and your parents through difficult times. We will be sure to share this lovely review with the team
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Review from S T (Daughter of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After viewing many care homes, Woodland View Lodge provided everything to meet my Mum''s needs and she immediately felt "at home". The facilities and staff are exceptional and I know she is being well cared for, nothing is too much trouble. The food is freshly cooked and the home is always
very clean. My Mum enjoys the activities and the residents' birthdays are celebrated, including wonderful cakes baked by the chef! My Mum is so happy at Woodland View Lodge and I no longer have to worry.
Reply from Selina Sapsford, Customer Relationship Manager at Woodland View LodgeThank you so much for taking the time to write such a positive review for us, we're so pleased to hear how happy you and your mum are with life at Woodland View Lodge. We will be sure to pass on your wonderful comments to the team.
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Review from K E (Daughter of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodland View Lodge is amazing. We were recommended it after mum had to go into hospital. As soon as we arrived we felt at home and really safe.The staff are absolutely fabulous, all really friendly and caring - they really do go above and beyond. The rooms and facilities are great and everything is
kept spotlessly clean. Hairdresser and laundry are included in the cost and the cost of care in the Lodge is well worth the money. Mum has never eaten so well!
Reply from Hazel McGwyne, General Manager at Woodland View LodgeThank you for taking the time to write this review, it means a lot to us. We are pleased to hear that you and your relative are happy with the care received. I will be sure to share this review with the team here.
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Review from G B (Son of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class place for mum to be at wonderful staff + management nothing to much trouble. If we could give 11 I would. Thank you.
Reply from Lucy Lester, CRM at Woodland View LodgeThank you so much for your lovely review and we are delighted to hear we are First Class! It's always great to hear such valued feedback. Thank you.
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Review from Paul B (Son-in-law of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Family member was one of the 1st to stay here. She found the transition easy as staff are all amazing. They treat the residents with care + respect and above all dignity. She is very happy here. She's taken on outings, the shops etc. The staff in my opinion, are exceptional. Would highly recommend this
home.
Reply from Lucy Lester, CRM at Woodland View LodgeThank you for your review and it is always lovely to hear how much our team are appreciated. We are so pleased your mother-in-law found the transition easy and we greatly enjoy having her as part of our Woodland View family.
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Review from Andrew M (Son of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved to this care home after a year in another one, she is really starting to feel at home here unlike the other care home. The staff are attentive, kind and unhurried and friendly. We hope the attention to detail will continue as the home fill towards capacity.
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Review from Pete D (Partner of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner is a private ambulance driver so does many patient transfers and says there are many nice homes, however this one is by far the best. My mother is the happiest I have seen her in years. The carers are faultless nothing is too much trouble 10/10 well done
Reply from Michele Nichols, General Manager at Woodland View LodgeThank you for taking the time to share such a wonderful review. Were so pleased to hear that your mother is the happiest she has been in years. Your comments about our carers are greatly appreciated and will be shared with the whole team
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Review from Josephine B (Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good feel safe
Reply from Michele Nichols, General Manager at Woodland View LodgeThank you so much for your wonderful 5-star review. It truly means a great deal to us to know that you feel happy, supported, safe, and well cared for in your home. Our team is dedicated to making every day comfortable and enjoyable for our residents, and your kind rating is very encouraging
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Review from Julie G (Friend of Resident) published on 2 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very impressed by our first visit to the lodge. It so spacious and welcoming and run in an extremely efficient manner.
Reply from Michele Nichols, General Manager at Woodland View LodgeThank you so much for your kind words. Were delighted to hear that you enjoyed your first visit and found the lodge spacious, welcoming, and efficiently run. We truly appreciate your feedback and hope to welcome you back again soon
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Review from S B (Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One day after hip replacement surgery I came to Woodland View Lodge for two weeks' convalescence and recuperation. The care and attention I received was first class every member of staff was kind and helpful and I felt safe and in good hands. After two weeks I walked out with confidence ready to start
a normal life again. I would not hesitate to recommend it to those seeing the very best in care homes, Woodlands View Lodge is a shinning example of the real meaning of 'care'
Reply from Michele Baxendale-Nichols, General Manager at Woodland View LodgeThank you so much for your wonderful review and kind words. We're delighted to hear that your stay at Woodland View Lodge helped you recover with confidence and comfort after your surgery. Our team takes great pride in providing compassionate, personalised care, and its truly rewarding to know that you felt safe, supported, and well looked after. We'll be sure to share your feedback with all our staff, they'll be thrilled to know they made such a positive difference in your recovery. Wishing you continued good health and happiness as you return to your daily life!
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Review from Jane K (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodland View Lodge (WVL) is absolutely exemplary in its care of Mum. 'Care' being the operative word. The entire team, in no particular order - management, reception, maintenance, carers, cleaners and chef - are all actively engaged in making a difference to people's lives. Nothing seems to be too
much trouble and no detail is too small for them to be bothered with. Moving Mum to WVL has been a reassertion of her independence and dignity and not a loss of it. Finding the right care home was challenging and overwhelming at times. But the day we walked into WVL changed my view of care and considerably increased my mums quality of life. I hope that if you are considering a care option for yourself or someone in your care, you will drop by and see for yourself the exceptional team at work here. I feel certain that you won't need to look any further. I can honestly say that this is the most relaxed I've felt about mums well being for a very long time.
Reply from Michele Baxendale-Nichols, General Manager at Woodland View LodgeThank you so much for your wonderful review. We're truly grateful for your kind words about our team and the care we provide. It means a great deal to know that your mum's independence, dignity, and quality of life have grown since joining us. We understand how important choosing the right home is, and we're honoured that you feel so at ease with her wellbeing. Thank you for your trust and for recommending Woodland View Lodge. We're proud to care for your mum
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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Woodland View Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.987 for Woodland View Lodge is calculated as follows: ( (153 Excellents x 5) + (2 Goods x 4) ) ÷ 155 Ratings = 4.987
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.81 Points relating to the number of positive Reviews for Woodland View Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 13 Positive Reviews ÷ 13.2 = 0.985
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Hazel

Hazel McGwyne

Job Title: General Manager Joined: 2026

Hazel is a qualified registered nurse with a degree in Health Service Management and over 40 years’ experience across both private and NHS healthcare settings, including international roles.


She brings extensive leadership experience, having successfully managed a care home for five years before progressing to senior positions, including Director of Clinical Care and Regional Quality Manager. Hazel later returned to the role of Home Manager, where she finds the greatest fulfilment.


Hazel has a strong track record of leading teams through challenging periods, including the COVID-19 pandemic, and improving care standards—most notably supporting a service to move from ‘Requires Improvement’ to ‘Good’, with one ‘Outstanding’, within six months.


Her achievements include winning Manager of the Year at the 2022 Care Awards and achieving Gold Standards Framework accreditation in 2023. She is also a member of the Nurses Guild.


Outside of work, Hazel enjoys yoga, gardening and coastal walks, and is a proud mother of two adult sons.

Selina

Selina Sapsford

Job Title: Customer Relationship Manager Joined: 2026

My name is Selina, and I am the Customer Relationship Manager at Woodland View Lodge Care Home. My role is to support and guide individuals and families from the moment they enquire, helping them navigate what can be one of the most difficult decisions, choosing the right care for themselves or a loved one.


I changed my career in 2011 following my father-in-law’s diagnosis of Lewy Body Dementia, an experience that inspired me to work within the care sector. Since then, I have dedicated my career to supporting others, with a particular passion for dementia care. I have previously worked for the Alzheimer’s Society and ran a local Dementia Action Alliance within the community.


Outside of work, I am a proud mum to my son Oliver and a dog owner to two energetic fur babies, Barney & Gizmo, so my spare time is spent either being a taxi driver or enjoying long dog walks.


I look forward to welcoming you to Woodland View Lodge and supporting you every step of your journey with us.

Frequently Asked Questions about Woodland View Lodge

What types of Care is Woodland View Lodge registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodland View Lodge have?

There are 66 Single Rooms.

What are the Facilities & Services at Woodland View Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodland View Lodge to the centre of Exeter?

3.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodland View Lodge to verify any information. View our terms and conditions. Woodland View Lodge has an Enhanced Service - more info.