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Care Homes Owned by Crystal Care Collection

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Crystal Care Collection
Crystal Care Collection has a trained team offering a welcoming home where care home residents feel valued, respected, and supported.

The care home operator offers residential, dementia and respite care.

Crystal Care provides a safe environment where residents can thrive and enjoy the highest standard of care.

Crystal Care Collection Locations (25)

 - Browse 25 Care Homes owned by Crystal Care Collection
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Dale Brook
Derby Road, Clay Cross, Chesterfield S45 9AG 
10 20 reviews
Dale Brook, Chesterfield, Derbyshire
"The staff at Dale Brook went out of their way to help me when emergency repairs needed doing in my mums bungalow. She went in for daycare…"   Read all 20 reviews
  • from £1,395 / week
  • 66 Rooms
Location Type Care Home

Dale Brook Care Home sits on the outskirts of historic Chesterfield, offering the ideal blend of a vibrant market town atmosphere and the peaceful beauty of the Derbyshire countryside. The home ... Read more about Dale Brook

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Stowe Mount
Scotch Orchard, Lichfield WS13 6DE 
9.9 23 reviews
Stowe Mount, Lichfield, Staffordshire
"The rooms are clean and tastefully decorated, on each visit, I was warmly welcomed and could clearly see how well my grandad was cared…"   Read all 23 reviews
  • from £1,545 / week
  • 66 Rooms
Location Type Care Home

Stowe Mount Care Home, in the heart of Lichfield, blends contemporary comfort with a warm, welcoming atmosphere. Purpose built with light filled spaces and thoughtfully designed interiors, it ... Read more about Stowe Mount

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Copperfield Court
Northwood Road, Broadstairs CT10 2NH 
9.9 45 reviews
Copperfield Court, Broadstairs, Kent
"Very friendly and polite staff throughout the home. Willing to listen to your worries & very understanding & reassuring. If they…"   Read all 45 reviews
  • from £1,595 / week
  • 66 Rooms
Location Type Care Home

Copperfield Court is a fantastic residential and dementia care home offering both exceptional care and a vibrant community experience in the heart of Broadstairs. The blend of modern amenities and ... Read more about Copperfield Court

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Potter House Care Home
103 Highfield Road, Yeovil BA21 4RJ 
9.9 19 reviews
Potter House Care Home, Yeovil, Somerset
"My parents moved here for respite as they were having a new boiler installed , so just for 4 weeks. But my father who had dementia loved…"   Read all 19 reviews
  • from £1,585 / week
  • 66 Rooms
Location Type Care Home

Potter House Care Home has been designed to feel comfortable, safe, and welcoming, with a strong focus on person-centred care. Residents can choose from ensuite Deluxe bedrooms or Deluxe Premium ... Read more about Potter House Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Rownhams Manor
Harrison Way, Rownhams, Southampton SO16 8NG 
9.9 23 reviews
Rownhams Manor, Southampton, Hampshire
"I visit my friend on regular, always without prior notice. I have found the greeting from staff always friendly and very helpful. I…"   Read all 23 reviews
  • from £1,595 / week
  • 66 Rooms
Location Type Care Home

Rownhams Manor is a luxury 66 bedded residential care home situated in Rownhams Village, on the northwest outskirts of Southampton. While being close to local amenities and transport links, the home ... Read more about Rownhams Manor

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Lake View Lodge
Limeburners Drive, Halling, Rochester ME2 1FG 
9.8 14 reviews
Lake View Lodge, Rochester, Kent
"The upbeat attitude shown by the staff clearly impacts the residents who appear to respond in a positive way.…"   Read all 14 reviews
  • from £1,550 / week
  • 66 Rooms
Location Type Care Home

Discover exceptional care at Lake View Lodge, a modern residential care home situated in the peaceful village of Halling, Kent. Dedicated to delivering outstanding care throughout Rochester and the ... Read more about Lake View Lodge

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Collington Park Lodge
Collington Lane East, Bexhill-on-Sea TN39 3RJ 
9.8 14 reviews
Collington Park Lodge, Bexhill-on-Sea, East Sussex
"My aunt has settled into her new surrounding, mainly due to the help and patience from all the staff who cannot be more halpfull, as a…"   Read all 14 reviews
  • from £1,575 / week
  • 66 Rooms
Location Type Care Home

This care home in Bexhill-on-Sea is designed to provide exceptional residential and dementia care. The home offers a warm, welcoming environment where residents can feel safe, comfortable, and ... Read more about Collington Park Lodge

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Furze Field Manor
4 Dunnock Lane, Sayers Common, Hassocks BN6 9EQ 
9.8 38 reviews
Furze Field Manor, Hassocks, West Sussex
"Our experience of Furze Field Manor has been outstanding. Every member of staff has been kind, compassionate, positive and helpful. Mum is…"   Read all 38 reviews
  • from £1,625 / week
  • 66 Rooms
Location Type Care Home

For those seeking high quality residential and dementia care, Furze Field Manor offers this in a serene and picturesque environment. The combination of personalised care, modern amenities, and the ... Read more about Furze Field Manor

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Arplemere
Fortress Boulevard, Great Sankey, Warrington WA5 3ZH 
9.8 13 reviews
Arplemere, Warrington, Cheshire
"My Dad moved into Arplemere just before Christmas. Having digested the news that he now needed full time care and would not be able to…"   Read all 13 reviews
  • from £1,495 / week
  • 66 Rooms
Location Type Care Home

Arplemere Care Home, nestled on Fortress Boulevard, is a residential home, which opened in November 2025. Arplemere has 66 beautifully furnished ensuite bedrooms for privacy and relaxation and ... Read more about Arplemere

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Middleshaw Hills
Whalley Road, Barrow, Clitheroe BB7 9GB 
9.8 14 reviews
Middleshaw Hills, Clitheroe, Lancashire
"Visited my aunt who has been in Middleshaw for nearly 2 weeks following time in hospital. The place is stunning, clean, and the staff are…"   Read all 14 reviews
  • from £1,495 / week
  • 66 Rooms
Location Type Care Home

Middleshaw Hills Care Home in Clitheroe offers luxury residential, dementia, and respite care. Middleshaw Hills incorporates sustainable features such as eco-friendly technologies and ... Read more about Middleshaw Hills

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Somer Valley House
Silver Street, Midsomer Norton, Radstock BA3 2UD 
9.7 16 reviews
Somer Valley House, Radstock, Bath & North East Somerset
"Mum has only been in the home for 2 weeks but is settling in already. She didn't think she was ready to be in a home, but has soon…"   Read all 16 reviews
  • from £1,645 / week
  • 66 Rooms
Location Type Care Home

Somer Valley House is in Midsomer Norton, a vibrant historic town in Somerset. It offers residential and dementia care for up to 66 people. Read more about Somer Valley House

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Tudor House
Cleve Wood Road, Thornbury, Bristol BS35 2GA 
9.5 12 reviews
Tudor House, Bristol, South Gloucestershire
"Tudor House is the most welcoming care facility. Exceptional attention to every detail. All staff are happy to put residents and visitors…"   Read all 12 reviews
  • from £1,625 / week
  • 66 Rooms
Location Type Care Home

Tudor House is a brand-new residential care home opening in June 2025. It is located in the charming market town of Thornbury, near Bristol. There’s no belief in add-ons or extras—just a ... Read more about Tudor House

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Woodland View Lodge
Dutchbarn Lane, Exeter EX2 7PW 
9.5 10 reviews
Woodland View Lodge, Exeter, Devon
"Woodland View Lodge is amazing. We were recommended it after mum had to go into hospital. As soon as we arrived we felt at home and really…"   Read all 10 reviews
  • from £1,650 / week
  • 66 Rooms
Location Type Care Home

A brand-new, purpose-built care home in Topsham opening in September 2025. Designed to provide exceptional residential and dementia care, the home offers a warm, welcoming environment where residents ... Read more about Woodland View Lodge

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Bradshaw Lodge
Shripney Road, Bognor Regis PO22 9PA 
9.3 8 reviews
Bradshaw Lodge, Bognor Regis, West Sussex
"Visited my friend who in staying for respite care in Bradshaw Lodge. What a lovely place, great friendly staff, very clean, lovely…"   Read all 8 reviews
  • from £1,575 / week
  • 66 Rooms
Location Type Care Home

Bradshaw Lodge in Bognor Regis is a care home created to offer comfort, connection, and exceptional quality of life. This 66-bed home combines professional care with the relaxed charm of the ... Read more about Bradshaw Lodge

Older Person Care Respite Care
  • Residential Care
  • Dementia Residential Care
Gillingham Grange
Furnham Road, Chard TA20 1BE 
9.2 8 reviews
Gillingham Grange, Chard, Somerset
"Very impressed with the home. Friendly staff, very clean and new and many things other homes charge extra for like hairdressing are…"   Read all 8 reviews
  • from £1,550 / week
  • 66 Rooms
Location Type Care Home

Gillingham Grange, near to Chard, combines the tranquillity of the Somerset countryside with modern, personalised care in a beautifully designed setting. Read more about Gillingham Grange

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Ponbay Lodge
187 The Ridge, Hastings TN34 2AE 
9.1 8 reviews
Ponbay Lodge, Hastings, East Sussex
"A very prompt and welcoming response to an initial tour and application for my younger brother - quick assessment. Organised transport from…"   Read all 8 reviews
  • from £1,575 / week
  • 66 Rooms
Location Type Care Home

Discover compassionate, all-inclusive care at Ponbay Lodge, a newly opened care home in the heart of St Helen’s, Hastings. Officially opened in August 2025, Ponbay Lodge combines expert residential, ... Read more about Ponbay Lodge

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Bowesbury
89 Bowes Road, Boulton Moor, Derby DE24 5BZ 
9.0 6 reviews
Bowesbury, Derby, Derbyshire
"Bowesbury is easy to find with plentiful parking. There is a warm welcome at Reception and a relaxed, calm and homely atmosphere within the…"   Read all 6 reviews
  • from £1,350 / week
  • 66 Rooms
Location Type Care Home

Bowesbury Care Home in Boulton Moor redefines later life living with a perfect blend of luxury and thoughtful care. The care home provides 66 spacious, fully furnished ensuite bedrooms, stylish ... Read more about Bowesbury

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Fairwood Fields
7 Wakefield Road, Pontefract WF8 4HW 
8.8 5 reviews
Fairwood Fields, Pontefract, West Yorkshire
"My mother stayed at Fairwood Fields for two weeks as respite care following a recent health problem. I was impressed with the facilities…"   Read all 5 reviews
  • from £1,325 / week
  • 66 Rooms
Location Type Care Home

Fairwood Fields Care Home, perched on the edge of historic Pontefract in West Yorkshire, redefines later life living with a perfect blend of luxury and thoughtful care. This brand new home from ... Read more about Fairwood Fields

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Estuary Gardens Care Home
Welsh Road, Sealand, Deeside CH5 2FN 
8.7 4 reviews
Estuary Gardens Care Home, Deeside, Flintshire
"I cannot speak highly enough about Estuary Gardens for respite care. From the very first day, the staff were welcoming, compassionate, and…"   Read all 4 reviews
  • from £1,425 / week
  • 66 Rooms
Location Type Care Home

Estuary Gardens Care Home in Deeside offers exceptional residential, dementia, and respite care in a truly luxurious setting. Designed with both comfort and sustainability in mind, the home ... Read more about Estuary Gardens Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Merceode Lodge
Hythe Road, Marchwood, Southampton SO40 4WU 
8.2 2 reviews
Merceode Lodge, Southampton, Hampshire
"Amazing brand new care home with all usual extras included in a very fair cost. Exceptional staff and friendly approach to any requests.…"   Read all 2 reviews
  • from £1,550 / week
  • 66 Rooms
Location Type Care Home

Merceode Lodge offers a modern approach to care, where every resident is recognised as an individual and supported to live life in a way that suits them best. Located on Hythe Road in Southampton, ... Read more about Merceode Lodge

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Maris View
Opening May 2026
1B Pacific Drive, Langney BN23 6DW 
Maris View, Langney, East Sussex
  • 66 Rooms
Location Type Care Home

Opening in Spring 2026 - Maris View care home is in the coastal town of Eastbourne, just a short distance from Pevensey Bay. Set within a peaceful area, residents can enjoy the perfect balance of ... Read more about Maris View

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Tealwood Grange
Opening 2026
1 Adam Grove, Waddington, Lincoln LN5 9WQ 
Tealwood Grange, Lincoln, Lincolnshire
  • from £1,350 / week
  • 66 Rooms
Location Type Care Home

Tealwood Grange, opening in 2026, is located in Lincoln, delivering high-quality residential, dementia, and short-term respite care in a thoughtfully designed setting. The home blends ... Read more about Tealwood Grange

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Dovebourne
Spring 2026
Derby Road, Hatton, Burton-on-Trent DE65 5PT 
Dovebourne, Burton-on-Trent, Derbyshire
  • from £1,300 / week
  • 66 Rooms
Location Type Care Home

Dovebourne Care Home in Hatton offers luxury residential, dementia, and respite care. Dovebourne will be opening their doors in 2026 and available for tours in this April. The home is located in the ... Read more about Dovebourne

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Archbridge Manor
Opening Spring
Marsh Meadow Way, Redhill, Telford TF2 9WP 
Archbridge Manor, Telford, Shropshire
  • from £1,395 / week
  • 66 Rooms
Location Type Care Home

Archbridge Manor located on Marsh Meadow Road off Watling Street and just a stone’s throw away from the beautiful Granville Country Park, is a residential home, opening in 2026 with the home being ... Read more about Archbridge Manor

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Kinglea Court
Sewardstone Road, Waltham Abbey E4 7RE 
Kinglea Court, Waltham Abbey, London
  • from £1,595 / week
  • 66 Rooms
Location Type Care Home

Kinglea Court, a new care home in Chingford operated by Crystal Care Collection, is set to open in February 2026 and has been thoughtfully designed with sustainable living at its heart. The home ... Read more about Kinglea Court

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Crystal Care Collection Reviews (302)

9.5

Crystal Care Collection has a Group Review Score of 9.5 (9.479) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Review of

Tudor House

from Jean W (Wife of Resident) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband very recently spent one week at Tudor House for respite care. He was warmly welcomed by the staff and soon settled in enjoying the company of others but most importantly he was well care for during his stay. From our very first visit to look around Tudor Home we could see that there was a
relaxed and warm environment that residents were experiencing. The general manager was attentive to both my husband's needs and to mind, so that the week's respite would benefit us both. I have no hesitation in my husband returning for a further respite period.
Reply from Amanda Hawley, General Manager at Tudor HouseThank you so much for your lovely review of Tudor House, we strive to provide a person centred approach to all our residents. Looking after your husband was a pleasure. We look forward to seeing you both again soon.
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Review of

Rownhams Manor

from Rebecca D (Daughter of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely staff. Extremely friendly and caring.
Really nice care home. They do the best they can with the tools they have.
For improvement I'd suggest more staff to support the demand from patients. Dementia is extremely challenging and it puts strain on the residents as well as visitors.
More support
is needed for staff and visitors but otherwise it's lovely.
Feel more activities would be good.
And regular towels being provided in bedrooms which we asked for multiple times.
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Review of

Dale Brook

from Helen H (Daughter of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Dale Brook went out of their way to help me when emergency repairs needed doing in my mums bungalow. She went in for daycare and had a lovely day. Everyone was so kind and helpful to both her and me, and made a very stressful situation so much easier. She enjoyed her lunch and coffee and
cake! I cannot speak highly enough of Dale Brook. Since it opened last year, we've also enjoyed coffee mornings and community activities there on a regular basis
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Review of

Fairwood Fields

from Martin S (Son of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Fairwood Fields for two weeks as respite care following a recent health problem. I was impressed with the facilities and care provided all round, staff, food and general environment. As a retired GP I have visited many care homes over the years and I think it fair to say that I have
never been in one that provided a better level of service.
I was particularly impressed with small things such as providing a daily newspaper, obtaining my mother's preferred evening drink and offering a range of extra activities such as flower arranging and a cheese and wine evening. Keep up the good work!
Reply from Lynn Robinson, General Manager at Fairwood FieldsThank you for your kind words. We are very proud of our facilities and care that is provided at Fairwood Fields. It was a pleasure to be able to support your mother after her recent health issues. We are please that your mother enjoyed her stay and the activities that where provided in her 2 weeks that she was with us. We agree that some times it is the little things that make such a difference such as a preferred drink, newspapers and providing activities which our residents choose. We hope to meet your mother again.
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Review of

Ponbay Lodge

from M B (Brother of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very prompt and welcoming response to an initial tour and application for my younger brother - quick assessment. Organised transport from hospital and welcoming engagement and care plan. Already showing signs of mobility and interaction with staff and other residents. Promising to be a very good choice
and late life experience for my brother.
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Review of

Ponbay Lodge

from Tanya B (Daughter of Resident) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came into Ponbay care home at the beginning of February, I was anxious as I didn't think she would be happy to stay at the home, but from the moment Mum went through the front door all the staff from reception to management to the carers made Mum feel so special and welcome,
I've been
truly amazed as to how Mum has settled in and I believe this is down to the caring attitude of staff. Mum has taken parts in different activities that she wasn't doing at home and has enjoyed her meals sitting at a table again ,
The Home itself has been designed very well with many different areas to sit, it's beautiful and light inside with every aspect fought through to make everyone stay there comfortable,
I would like to give a special thank you to Gaylynne, Zach, Chloe, Shelley, Emma, Mandy, Natalie, these are just some of the wonderful staff who made Mum feel very welcome.
I look forward to many more visits and having memorable times with Mum again
Reply from Gailynne Peters, Front of House Manager at Ponbay LodgeThank you very much for your kind and positive feedback. We truly appreciate you taking the time to share your experience.
It is very rewarding for our team to know that the care, support, and environment provided at Ponbay Lodge have had such a positive impact. Our staff work hard to ensure that residents feel safe, comfortable, and well cared for, and it is always encouraging to hear when this is recognised by families.
Your comments will be shared with the whole team, as they mean a great deal to everyone involved in supporting our residents each day.
Thank you again for your support and trust in Ponbay Lodge.
Kind regards,
Ponbay Lodge Management Team
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Review of

Bradshaw Lodge

from Angela R (Daughter of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bradshaw Lodge was by far the best home I saw while looking at care homes. The interior is spacious, well designed, and decorated to give a calming and pleasant atmosphere. The rooms are imaculate, clean, with ample storage and television, visotors are welcomed and the staff helpful and nothing is too
much trouble, the residents are well looked after and have plenty of activities and entertainment and treated well.
Reply from Chrissy Terry, Front of House Manager at Bradshaw LodgeThank you for your wonderful review. We're delighted to hear that Bradshaw Lodge stood out to you while you were looking at care homes.
It's lovely to know that you appreciated the spacious design, calming atmosphere, and the cleanliness of our rooms. Our team works very hard to create a comfortable and welcoming environment for both residents and visitors.
We're especially pleased that you noticed how well our residents are cared for and the variety of activities and entertainment available to them. Providing a supportive, engaging and homely environment is very important to us.
Your kind feedback means a great deal to the whole team at Bradshaw Lodge.
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Review of

Bradshaw Lodge

from Denise B (Friend of Resident) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my friend who in staying for respite care in Bradshaw Lodge. What a lovely place, great friendly staff, very clean, lovely bedrooms. I was very impressed. My friend said the food was very good. I was made to feel very welcome and I wlll be looking to the future for myself to stay here.
Reply from Chrissy Terry, Front of House Manager at Bradshaw LodgeThank you so much for your lovely review. We're delighted to hear that you felt welcomed during your visit and that you were impressed with Bradshaw Lodge, our team, and the environment we work hard to maintain.
It's also wonderful to hear that your friend is enjoying their respite stay with us, especially the food! We always aim to create a warm, friendly and comfortable place for both residents and visitors.
Your kind words mean a great deal to the whole team, and we would be very pleased to welcome you again in the future.
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Review of

Bowesbury

from Valerie S (Sister of Resident) published on 7 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bowesbury is easy to find with plentiful parking. There is a warm welcome at Reception and a relaxed, calm and homely atmosphere within the house. The high standard of furnishings, decor and cleanliness are most impressive. There are plenty of cheerful, helpful, caring staff on hand. The facilities
provided are excellent - including a hair salon, cinema, garden room, bar, library and plenty of quiet areas. There are separate dining areas on each floor and a good choice of food and drink. With a comprehensive list of organised activities for residents should they wish to join in, and a gentle morning Keep Fit session there's plenty to keep everyone busy.
In short, Bowesbury has a great deal to offer to anyone who is looking for high quality care.
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Review of

Dale Brook

from J E (Daughter of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum had a 2 week Respite stay at Dale Brook. Her room was just like a nice hotel, very comfortable as well as practical with a large TV. There were a few lounge areas, all very comfortable and homely as well as practical. The staff were very professional, attentive and friendly, they all tried
extremely hard to make my Mum feel settled as well as meeting her care needs.
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Review of

Bradshaw Lodge

from Radoslava M (Friend of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went to visit a dear friend who recently moved to Bradshaw Lodge - and I cannot begin to express how impressed I was! From the level of care shown by the staff, to the cleanliness and organisation of the whole place. I know she will feel truly happy and looked after there! I have had other friends who
have also joined care communities and after recently visiting them too - I can unequivocally say this is one of the best care homes I've seen!
Reply from Lynda French, General Manager at Bradshaw LodgeThat is wonderful to hear. Thank you so much for taking the time to let us know about your recent visit to us and most importantly how happy and well looked after your friend is, living here at Bradshaw Lodge. The staff team will be delighted to receive this great feedback. We look forward to seeing you again soon. Kind Regards Lynda
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Review of

Gillingham Grange

from P R (Next of Kin) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the home. Friendly staff, very clean and new and many things other homes charge extra for like hairdressing are included.
They were also very quick and helpful with the admission and transfer.
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you so much for your review. It really is great to hear of your feedback. I will ensure your kind words are shared with the team and I look forward to seeing you again soon.
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Review of

Ponbay Lodge

from Carol B (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was admitted to Ponbay Care Home as an emergency over the Xmas period after breaking her shoulder/humerus. She was assessed urgently and welcomed into Ponbay the following day ie 24th December where she spent a very happy 8 weeks, whilst she was recovering sufficiently to go back to
her independent living.


I cannot thank the staff enough for the wonderful care and support she was given at such a difficult time in her and our lives. All the staff treated her with kindness, dignity and respect and I wouldn't hesitate to recommend this Care Home to others in need.

Reply from Gailynne Peters, Front of House Manager at Ponbay LodgeThank you so much for issuing us with a review, it is always wonderful to be able to support our residents and their families. We also do appreciate your honesty.
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Review of

Fairwood Fields

from A W (Daughter of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went in 26th Jan 2026. It was for 2 weeks respite. After the first 3 days, he decided he was going to be a permanent resident. Dad has changed so much in the short time; he's loving the food and all the staff. My husband and I, my sister and brother in law all think the staff are wonderful,
they always have time for everyone. Dad is now so much more happier, brighter, engaged and back to how he was years ago. Fairwood Fields is the best thing for all of us, thank you.
Reply from Lynn Robinson, General Manager at Fairwood FieldsThank you so much for sharing your experience! Were really pleased to hear that your dad is settling in so well, enjoying the food, and feeling happy and engaged. Our team love getting to know our residents, and its wonderful to hear that this is making such a positive difference for your family. Our team always strives to provide the best care and support, and we are honoured to be part of this next chapter for your dad and your family. Were honoured to be part of this new chapter for your dad! With Kindest Regards, Lynn General Manager.
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Review of

Bradshaw Lodge

from L P (Friend of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Immaculately clean and a well presented home. A feeling of luxury, warmth and comfort. From what I saw it seemed like a 5 star care. The facilities and room seemed to provide a high level of care and attention to detail to ensure all the residents needs are met.


Whilst I was there I heard a saxophone

player who was entertaining residents in the lounge area. This sounded lovely and provided a relaxing atmosphere to the home as the sound carried around the building and to my friends room.


Very polite and friendly staff who were extremely attentive, maybe a little too many descending on me during my visit to ask me about my visit and friend!

Reply from Lynda French, General Manager at Bradshaw LodgeThank you so much for sharing your experience of your visit to us at Bradshaw Lodge. I am delighted to hear that you found us to be warm and caring and that your friend and the residents were being looked after to a high standard of care. The Saxophonists are very popular and will be returning as well as many other regular Acts and entertainers. I do hope you come and join in and visit us again soon. Kind Regards Lynda
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Review of

Tudor House

from M R (Husband of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tudor House is the most welcoming care facility. Exceptional attention to every detail. All staff are happy to put residents and visitors at ease. The gentle approach we chose ,of visiting at least once a week for approximately 4 weeks, before my wife's week long respite, was accommodated. Allowing
us to familiarise ourselves with staff and vice versa. Overall excellent quality
Reply from Amanda Hawley, General Manager at Tudor HouseThank you so much for your wonderful review of our home. It means the world to the whole team to hear such words.
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Review of

Tudor House

from Andrew B (Son of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Tudor House is a good care home. Most importantly, there is a high ratio of staff to residents and the staff are both friendly and caring. Rooms are well-equipped, beds are comfortable and the en suite washing facilities aid privacy. Added to this the very good, brand-new facilities, varied, good quality
food and drink and high standard of cleanliness, altogether give the feeling more of a comfortable hotel than a home. The 'open door' policy enabling relatives and friends to visit and partake of meals with their loved-ones at any time (at no extra charge) is convenient and confidence-building. When issues arise, management listen carefully to any points raised and are quick to respond effectively.


Overall, Tudor House is consistently good across the board and definitely worthy of consideration should you be looking for a care home.

Reply from Amanda Hawley, General Manager at Tudor HouseThank you for your heartfelt review of our home. I am so pleased you have confidence in all of our team. We look forward to welcoming you into Tudor House in the future.
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Review of

Estuary Gardens Care Home

from Alison C (Daughter of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about Estuary Gardens for respite care. From the very first day, the staff were welcoming, compassionate, and genuinely caring. They treated my dad with dignity, patience, and kindness, which gave our whole family real peace of mind.


The carers are attentive and professional,

always taking the time to listen and respond to individual needs. Communication with our family was excellent - we were kept informed and felt involved throughout my dad's stay.
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Review of

Somer Valley House

from Mark B (Son of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been in the home for 2 weeks but is settling in already. She didn't think she was ready to be in a home, but has soon realised how nice it is offering her everything she needs. Hopefully she will get to know other residents over the coming months. The staff are all fantastic, friendly
and helpful. I couldn't be happier with the whole experience so far.
Reply from Emma Curtain, Customer Relationship Manager at Somer Valley HouseThank you so much for taking the time to leave us such a lovely review. It has been an absolute pleasure getting to know your Mum and helping her settle in at her own pace. We are delighted that you couldn't be happier with the whole experience so far. We truly understand what a big step it is for both your Mum and yourself on her move to a care home and are here to support you all.
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Review of

Bowesbury

from J B (Daughter of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing! We were trying to find somewhere for our mum who was in hospital. Nowhere felt right, then we came to see Bowesbury. Simply stunning. The facilities, ambience and welcome are head and shoulders above all others we looked at. We visited on Saturday, rang up to confirm we would like Mum to go
on the Monday, they came to the ward the same day to assess her, spending lots of time to find out all about her. She moved in the next evening. It was incredible.
The staff have been so supportive, not only of Mum but also for us as a family in what has been a really traumatic time. They really have have been a light in the darkness.
Their social media page shows what they have been up to and its so nice to see the lovely activities going on.
We feel so lucky to have found this gem.
I cannot thank the whole team enough. What was looking like a bleak road ahead, now seems so much brighter.
Thank you Bowesbury!!
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Awards / Recognitions (0)

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Frequently Asked Questions about Crystal Care Collection

Costs for care homes owned by Crystal Care Collection

Average costs per week for care homes owned by Crystal Care Collection by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Crystal Care Collection, based on 24 out of 25 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,515
Residential Dementia Care £1,515
All Care Types £1,515
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Crystal Care Collection own?

Crystal Care Collection own 25 Care Homes.

Which Crystal Care Collection Care Homes have the highest review score?

Dale Brook, Stowe Mount & Copperfield Court have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crystal Care Collection to verify any information. View our terms and conditions. Crystal Care Collection has a Platinum Service – more info.