Dovebourne

Melanie Fenton began her career in the care sector in 1987, initially working as a Residential Social Worker for the London Borough of Ealing Council. Over the course of nearly four decades, she has remained dedicated to supporting individuals to live safe, dignified, and fulfilling lives.

Progressing from frontline roles through to senior leadership positions, Melanie has advanced to the role of General Manager. She has been a CQC Registered Manager for 26 years, bringing extensive experience in maintaining high-quality standards, underpinned by strong regulatory knowledge and hands-on leadership expertise.

Her long-standing career reflects a consistent commitment to building effective teams and delivering person-centred care that makes a meaningful difference in people’s lives. Having worked for only four employers throughout her professional journey, Melanie demonstrates loyalty, stability, and a genuine passion for the care sector. She is dedicated to developing and sustaining services founded on trust, compassion, and professionalism.

Gemma joins Dovebourne Care Home as Customer Relationship Manager, bringing over 20 years of experience in welcoming, supporting, and building strong relationships with clients and families.

For the past nine years, Gemma worked as a Patient Coordinator within a busy aesthetics and private GP clinic, where she guided patients through every stage of their journey. This role strengthened her passion for delivering a personalised, reassuring experience and ensuring people always felt listened to, informed, and cared for.

Before this, Gemma spent 13 years front of house at Mercedes-Benz of Derby, where she developed a warm, professional approach and a genuine enjoyment of meeting new people and creating positive first impressions.

In her role at Dovebourne, Gemma is dedicated to supporting residents and their families with empathy, understanding, and clear communication, helping them feel confident and comfortable every step of the way.