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Care Homes Owned by Crystal Care Collection in West Sussex

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Crystal Care Collection in West Sussex

Only the locations & reviews in West Sussex for Crystal Care Collection are showing below.

View the details of all 30 locations (with 472 reviews) owned by Crystal Care Collection

Crystal Care Collection Locations in West Sussex (2)

 - Browse 2 Care Homes owned by Crystal Care Collection in West Sussex
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Bradshaw Lodge
Shripney Road, Bognor Regis PO22 9PA 
10 26 reviews
Bradshaw Lodge, Bognor Regis, West Sussex
"From the moment of entering the home I felt very comfortable and at ease. The staff were extremly welcoming and treated everyone with the…"   Read all 26 reviews
  • from £1,575 / week
  • 66 Rooms
Location Type Care Home

Bradshaw Lodge in Bognor Regis is a care home created to offer comfort, connection, and exceptional quality of life. This 66-bed home combines professional care with the relaxed charm of the ... Read more

Older Person Care Respite Care
  • Residential Care
  • Dementia Residential Care
Furze Field Manor
4 Dunnock Lane, Sayers Common, Hassocks BN6 9EQ 
9.8 49 reviews
Furze Field Manor, Hassocks, West Sussex
"On my auntie's first look round she felt at home so much so she didn't want to look at any others ! The staff have been wonderful, patient…"   Read all 49 reviews
  • from £1,625 / week
  • 66 Rooms
Location Type Care Home

For those seeking high quality residential and dementia care, Furze Field Manor offers this in a serene and picturesque environment. The combination of personalised care, modern amenities, and the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Crystal Care Collection Reviews in West Sussex (75)

9.8

Crystal Care Collection has a Group Review Score of 9.8 (9.769) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Review of

Bradshaw Lodge

from Malcolm L (Brother of Resident) published on 18 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment of entering the home I felt very comfortable and at ease. The staff were extremly welcoming and treated everyone with the upmost respect. My brother was extremly positive about every respect of being a resident.
I will certainly reccomend to anyone.
Reply from Chrissy Terry, Customer Services Manager at Bradshaw LodgeThank you for your wonderful feedback. We are delighted to hear that you felt comfortable and at ease from the moment you entered our home. It is especially pleasing to know that our team made you feel welcome and treated everyone with respect and dignity.
We are also very pleased that your brother has had such a positive experience as a resident. Your kind words mean a great deal to us and will be shared with the team. Thank you for your recommendation and for taking the time to leave this lovely review.
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Review of

Furze Field Manor

from H N (Niece of Resident) published on 12 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
On my auntie's first look round she felt at home so much so she didn't want to look at any others ! The staff have been wonderful, patient , kind and considerate to my auntie's needs but also us as a family. Nothing is ever to much trouble and your always made to feel welcome. It's clean , tidy and
has many activities to choose from. There is different themed days, menus for the residents to enjoy. The rooms are outstanding and homely. Truly a great home.
Reply from Sara Heath, Customer Relations Manager at Furze Field ManorThank you so much for your wonderful review. We are delighted to hear that your auntie felt at home from her very first visit and that both she and your family have had such a positive experience with us.

Our team works hard to provide a caring, welcoming, and supportive environment, so it's incredibly rewarding to know that their kindness, patience, and dedication have made a difference. We're also pleased that your auntie is enjoying the activities, themed events, dining experiences, and the comfort of her surroundings.

Thank you for trusting us with your auntie's care and for taking the time to share your feedback. Your kind words mean a great deal to everyone here.
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Review of

Bradshaw Lodge

from A S (Friend of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of Bradshaw Lodge is limited as I have only visited once, but the overall impression was one of warmth from the staff, including the receptionist and kitchen staff. The decor was attractive, using warm colour very carefully and with taste. My friend seems to have settled in very happily,
joining in with the activities provided. I thought that the ensuite facility in her room was rather large in what was a comparatively small room.
Reply from chrissy terry, Customer Relations Manager at Bradshaw LodgeThank you for your feedback, we hope to see you soon
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Review of

Bradshaw Lodge

from D S (Friend of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited a few times and every time the staff have been friendly and polite. I am offered tea on arrival. I stayed for lunch and although I am a fussy eater I was well looked after. The building is very clean and spacious.
Reply from chrissy terry, Customer Relations Manager at Bradshaw LodgeThank you for your feedback we appreciate all your comments and hope to see you soon.
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Review of

Furze Field Manor

from Sarah H (Friend of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since there's been a new chef and more supportive kitchen staff there has been improvement on the food.. in the main, which better caters to elderly residents taste.
Niw that the home is almost full, I get the impression the laundry and cleaning staff could do with more help.. But that's only hearsay!
Reply from Sara Heath, Customer Relations Manager at Furze Field ManorThank you for taking the time to share your feedback. We are very pleased to hear that you have noticed the improvements in the food since our new chef and additional kitchen support joined the team. Providing meals that are both enjoyable and suited to our residents tastes is very important to us.

We also appreciate your comments regarding the housekeeping and laundry teams. As the home becomes busier, we continually review staffing levels and support across all departments to ensure we maintain the high standards of care and service our residents deserve.

Thank you again for your valued feedback and support.
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Review of

Bradshaw Lodge

from Jemma R (Regular Volunteer) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having volunteered at Bradshaw since last year, I've had the opportunity to see first hand what truly sets this care home apart. From the moment you step inside, you're struck by the beautiful, welcoming environment which is bright and homely, with a lovely atmosphere.
One of the most impressive aspects
of Bradshaw is the extensive range of activities available. There is always something engaging happening, whether it's social, creative , or physical activities. These aren't just added extras-they are clearly an integral part of daily life.
The care and respect shown to residents is wonderful. Every individual is treated with genuine dignity, kindness, and patience. The staff go above and beyond to ensure that each resident feels genuinely cared for and supported.
Having visited and experienced many care facilities, I can honestly say that Bradshaw is exceptional.
Reply from Chrissy Terry, Customer Relations Manager at Bradshaw LodgeThank you so much for your wonderful review and for your continued support as a volunteer at Bradshaw Lodge.
It means a great deal to hear such kind feedback from someone who has spent time with us, we are delighted that you feel our environment is warm, welcoming, and homely, as creating a positive atmosphere for our residents is extremely important to us.
We are also pleased that you have recognised the wide range of activities available within the home. Our team works hard to ensure residents have meaningful opportunities to socialise, stay active, and enjoy enriching experiences every day.
Most importantly, thank you for acknowledging the compassion, dignity, and respect shown by our staff. We are incredibly proud of our team and their dedication to providing high-quality, person-centred care to every resident.
Your thoughtful comments truly mean a lot to all of us at Bradshaw Lodge, and we look forward to continuing to work
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Review of

Furze Field Manor

from Christina G (Daughter of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home has been a wonderfully welcoming new home. A lot of care was given to every aspect of my mother's needs and i have been consistently comforted and impressed by the staff. They are genuinely caring, patient and engaging. The facilities are modern and to a high specification, the food good
and many little touches make it feel like home.
Reply from Sara Heath, Customer Relations Manager at Furze Field ManorThank you so much for your lovely feedback. It means a great deal to hear that your mother has felt so welcomed and supported since making Furzefield Manor her new home.

We are incredibly proud of our team and the genuine care, patience, and compassion they show each and every day, so it is wonderful to know this has brought you comfort and reassurance. Creating a warm, homely environment where residents feel valued, safe, and engaged is at the heart of everything we do.

Were also delighted that the facilities, dining experience, and the smaller personal touches have helped make Furzefield Manor feel like home for your mother.

Thank you again for your kind words and for placing your trust in us it is truly appreciated by us all at Furzefield Manor
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Review of

Furze Field Manor

from R W (Brother-in-law of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife's Sister / Sister-in- Law is well looked after. All the staff are very caring and attentive toward our Sister/Sister-in Law's needs.
When visiting it is a delight to see our Sister/Sister-in Law and to see how settled she is at the Home and in her Room, which is well kept, airy and comfortable.
Being
provided with a cup tea when visiting is also a joint treat.
All in all it is a super environment for our Sister / Sister-in Law.
Reply from Sara Heath, Customer Relations Manager at Furze Field ManorThank you very much for your lovely review and for sharing your experience with us. We are so pleased to hear that your Sister/Sister-in-Law is happy, settled, and being so well cared for by our team.

Your kind words about the staff being caring and attentive mean a great deal to us, as providing a warm, comfortable, and supportive environment for our residents is always our priority. It is wonderful to know that you enjoy your visits and that her room and surroundings help her feel at home.

We are also delighted that the small touches, such as sharing a cup of tea together, help make your visits even more special. Creating a welcoming atmosphere for both residents and their families is very important to us.

Thank you again for your thoughtful feedback and for placing your trust in us. We are honoured to care for your Sister/Sister-in-Law and will continue to do all we can to ensure her comfort, wellbeing, and happiness.
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Review of

Furze Field Manor

from A T (Daughter of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Furzefield is a lovely, quite new, care home. In comparison to others, it stood out to us when we were looking around for my mum. Most of the staff are warm, welcoming, caring and kind, all seem to have good experience. The facilities are excellent and the decor, situation and upkeep all align well.
Exceptionally clean. Activities are provided, could perhaps be more varied with opportunities for different groups and abilities - more activity assistants needed. Who is there tries very hard indeed but it's a big job. Singers, yoga lady, artists etc regularly visit which are all popular and the odd trip out is also available. Gardens are lovely and hopefully these will become more utilised with different areas to encourage residents to engage further. Food is generally good it seems. Overall pleased with the experience and extremely grateful for the care given. A few of the carers such as Sam and the 2 Sarah's really go above and beyond and have been invaluable.
Reply from Sara Heath, Customer Relations Manager at Furze Field ManorThank you so much for taking the time to leave such a thoughtful and detailed review. We are delighted to hear that Furzefield stood out to you when choosing care for your mum and that you have been pleased overall with the care and support she has received.

Your kind comments about our team, facilities, cleanliness, and welcoming environment mean a great deal to us. We are especially grateful for your recognition of staff members such as Sam and the two Sarahs - we will ensure your lovely feedback is shared with them, as they will be truly touched to know the difference they have made to your mum's experience.

We also appreciate your constructive comments regarding activities and resident engagement. Providing meaningful and varied opportunities for all residents is very important to us, and your feedback is invaluable as we continue to develop and improve our activities programme and outdoor spaces.
Thank you again for your trust, support, and kind words.
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Review of

Furze Field Manor

from Gerald A (Husband of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the staff very caring and helpful through a very difficult experience after putting my beloved wife of 64 years into their care. She is being looked after in the best possible way.
The Care Home is extremely well run and leaves me with no concerns at all for her well being.
Reply from Sara Heath, Customer Relations Manager at Furze Field Manorhank you so much for your kind and heartfelt words. We truly appreciate you taking the time to share your experience with us during what we understand is a very difficult and emotional time.

It means a great deal to know that you feel reassured by the care and support your wife is receiving. Our team is committed to providing compassionate, dignified, and person-centred care, and your feedback will mean so much to everyone involved in looking after her.

We are honoured to be entrusted with your wife's care and will continue to do everything we can to ensure her comfort, wellbeing, and happiness. Please remember that we are always here to support both of you in any way we can.T
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Review of

Bradshaw Lodge

from M W (Daughter of Resident) published on 6 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bradshaw Lodge took care of every need for my mother during her respite stay. The staff were very attentive & caring & I cannot praise them enough. This is not just a nursing home, its a community, ensuring not only was my mother well looked after, but also all who visited her. Anyone who becomes a
resident here is extremely lucky. Quite simply the best care home I have ever seen.
Reply from Chrissy Terry, Customer Relations Manager at Bradshaw LodgeThank you so much for your feedback it was a pleasure looking after your mum, we hope to see her again soon
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Review of

Furze Field Manor

from Damian T (Son of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has had great support from the lovely staff and facilities at Furzefield Manor. She also enjoys the range of activities offered and visits out such as the local memory cafes. She also hopes to enjoy the gardens as the weather warms up.
Reply from Sara Heath, Customer Relations Manager at Furze Field ManorThank you so much for your kind words. It really means a lot to hear that your Mum has felt well supported by our team here at Furzefield Manor.
Were so pleased she has been enjoying the activities and outings, especially the visits to the local memory cafs. Keeping our residents engaged, connected, and able to enjoy meaningful experiences within the community is something were very passionate about.
With the warmer weather hopefully on its way, were looking forward to helping your Mum make the most of our gardens too theyre such a lovely space to relax, socialise, and enjoy some fresh air.
Thank you again for taking the time to share your feedback and for trusting us with your Mums care
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Review of

Furze Field Manor

from Robin S (Son of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are absolutely delighted with Furze Field. The staff are so friendly, cheerful and compassionate. The whole team encourage Mum to engage and participate in the activities. If there are ever any issues then they deal with it in a positive, cheerful way. The whole home is spotless and they always welcome
the family when visiting. A big thank you.
Reply from Sara Heath, Customer Relations Manager at Furze Field ManorWere delighted to hear that youre so happy with the care your Mum is receiving. Our team works hard to create a warm, positive and welcoming environment, and its wonderful to know that this is being felt by both residents and their families.

Encouraging everyone to take part in activities, while also providing compassionate and attentive care, is at the heart of what we do. Were also so pleased that you feel welcomed whenever you visit that sense of community is really important to us.

Thank you again for your kind words and for trusting us with your Mums care
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Review of

Furze Field Manor

from Wendy J (Daughter of Resident) published on 28 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
To helping my Mum understand a stay at Furze Field would be beneficial right through to assisting her moving in, settling, encouraging and comforting Mum, I could not have asked for more.


As with all new experiences, it has taken Mum a while to settle but I'm so thankful for the amazing staff who support

her with everything she needs; from medication to entertainment right through to ensuring her room is tidy and her clothes are clean - a wonderful service.


I also want to acknowledge the help I've received as a daughter in navigating the unpredictability, pain and deep sense of loss that comes with a parent suffering from dementia. I am learning news ways to embrace a 'shifting' relationship with my Mum and this is due to the empathy and professional advice I receive from all the staff at Furze Field.

Reply from Sara Heath, Customer Relations Manager at Furze Field ManorThank you so much for your incredibly kind and heartfelt words.
It means a great deal to know that weve been able to support both you and your Mum during what we understand can be a very emotional and challenging time. Moving into care is a big step, and were so pleased to hear that your Mum is settling in with the help of our dedicated team.
Our staff are truly passionate about providing not just high-quality care, but also comfort, dignity, and meaningful moments each day whether thats through attentive support, engaging activities, or simply taking the time to listen.
We also recognise that dementia affects the whole family, and were really glad weve been able to offer you guidance and reassurance as you navigate this journey with your Mum. Supporting those shifting relationships with empathy and understanding is at the heart of what we do.
Thank you again for placing your trust in us
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Review of

Bradshaw Lodge

from Nicola M (Daughter of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the care that our mum has received since she moved into Bradshaw Lodge. She is content and settled with the activities provided. Our dad has been made to feel welcome when he visits. Thank you to all the staff team.
Reply from Chrissy Terry, Customer Relations Manager at Bradshaw LodgeThanks for your lovely review, we are so pleased that your mum is content and happy here.
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Review of

Bradshaw Lodge

from Shirley D (Partner of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A truly wonderful caring environment. All staff are friendly and so helpful, and nothing is too much trouble.
Everything so clean.
I feel happy to leave my partner here knowing he is in safe hands.
Reply from Chrissy Terry, Customer Relations Manager at Bradshaw LodgeThank you so much for your review, we truly appreciate your feedback and are so happy that your partner enjoys his time here
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Review of

Bradshaw Lodge

from Bill L (Son of Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as my mum moved in the staff made her feel welcome and comfortable. There is always something happening there and mum enjoys joining in with the activities. Staff are always on hard to help her get around, as her mobility is limited. Meal times are fun and very sociable, as well as excelent
food. Visitors and family are always welcome and looked after with drinks etc. She has settled in well and the friendly and professional staff have helped with this.
Reply from Chrissy Terry, Customer Relations Manager at Bradshaw LodgeThanks for your lovely comments, we are delighted that your mum has settled in so well and you are always welcome
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Review of

Bradshaw Lodge

from Katie R (Friend of Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a warm, caring care home, from the moment you arrive you are greeting with a friendly face and offered tea and cake. All the staff are so lovely and interact with the residents amazingly. It was nice to take part in party games, quizzes and a sing a long. Tea and food was offered frequently, home
made cake was delicious. So nice to see family friend who has dementia so happy and settled.
Reply from Chrissy Terry, Customer Relations Manager at Bradshaw LodgeThank you so much for your review and feedback its truly appreciated.
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Review of

Bradshaw Lodge

from D P (Daughter of Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Bradshaw Lodge in Bognor Regis for 3 weeks and I must say this is the best care home that I've ever some across! Everything has been designed and planned to the finest detail, they have gone above and beyond. Its like a 5 star hotel but better!! The care package is simply the best,
the staff are all extremely professional, kind and caring. The food is on par with top rated food and visitors can also eat/dine with their loved ones! So impressed!!!!
Reply from Chrissy Terry, Customer Relations manager at Bradshaw LodgeThank you so much for your wonderful feedback. We're absolutely delighted to hear that your mother's stay with us was such a positive experience.
Our team works very hard to ensure every detail-from the environment to the care and dining experience-is of the highest standard, so it truly means a lot to hear your kind words. I'll be sure to share your comments with the whole team, who will be thrilled to know they made such a difference.
It was a pleasure to welcome both your mother and your family to Bradshaw Lodge, and we're so pleased you felt able to enjoy time together, including dining with us.
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Review of

Furze Field Manor

from A L (Daughter of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Furze Field Manor has been a very positive experience for my mum and for our family. The staff and facilities are excellent, and she is very well cared for.
Reply from Sara Heath, Customer Relations Manager at Furze Field ManorThank you so much for your kind words. We're delighted to hear that Furze Field Manor has been such a positive experience for both your mum and your family.
Our team is dedicated to providing the highest standard of care in a warm and supportive environment, so it's wonderful to know that this has made a difference. Your feedback truly means a lot to us.
Kind regards,
SAR CRM
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