Crystal Care Collection in West Sussex | 2 Care Homes

Review of
Furze Field Manor
from Trevor D (Son of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

My Mother stayed here for about 3 months. The care and attention she received during that time was second to none. Couldn't fault her stay in anyway. The staff were extremely professional.During her stay she became more outgoing and confident. Really can't recommend this care home enough.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for your kind review, We're so pleased to hear that your Mothers stay with us at Furzefield Manor was so positive, It means a lot to us to know that the team made her feel welcome, and to know that her confidence grew and that she is now a more outgoing person, this is such lovely news. Thank you for taking the time to share your mothers experience with us.
Jacquie, GM, and the whole team at Furzefield Manor

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Review of
Furze Field Manor
from S C (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

Our mum received respite care in Furze Field Manor for 12 days and was very happy to spend time in this lovely environment.
She received a high level of care to suit her needs, and enjoyed the social contact with staff and fellow residents, all of whom were friendly and supportive.
As a family, we

were also treated with respect and compassion, and Mum's stay was arranged very efficiently. Thank you to everyone.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum enjoyed her time with us and felt comfortable, cared for, and supported during her stay. It's wonderful to know that our team was able to make her respite experience such a positive one, and that your family also felt respected and well looked after throughout the process.
We'll be sure to share your comments with all our staff - they will be so pleased to know their efforts made a difference. It was truly a pleasure to care for your mum, and we hope to welcome her again in the future.
With warm regards,
Jacquie, General Manager and The Team at Furze Field Manor

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Review of
Furze Field Manor
from I M (Son of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

My mother spent two weeks at Furze Field Manor in July to experience respite care as she is planning to move in permanently some time in 2026. The staff, facilities & food were all first-class and she preferred the large, bright airy feel of the building compared to other (older) care homes which

seemed rather 'tired'. Recommended.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for sharing your lovely feedback. We're delighted to hear that your mother enjoyed her respite stay with us and that she felt comfortable and well cared for. Our team takes great pride in providing a welcoming environment, high-quality care, and fresh, delicious meals - so it's wonderful to know these made a positive impression. We look forward to welcoming your mother back in the future and supporting her move when the time comes.
Warm regards,
Jacquie

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Review of
Furze Field Manor
from Racbael D (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother recently had two weeks of respite care at Furze Field Manor after a long stay in hospital. She was weak and unconfident on arrival, but after two weeks of first class care, she was a different person. She is now ready to go home and resume her independent life. The staff at Furze Feild Manor

were wonderful with her and really helped her on the road to recovery. Highly recommended.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for your kind words and for taking the time to share your mother's experience at Furze Field Manor. We're delighted to hear that her respite stay helped her regain strength and confidence after her time in hospital. Our team takes great pride in providing compassionate, person-centred care, and it's wonderful to know she's now ready to return home feeling more independent. We'll be sure to pass on your appreciation to all the staff who supported her during her stay.
We wish your mother continued good health and happiness as she settles back at home.
warm regards
Jacquie

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Review of
Furze Field Manor
from G P (Friend of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

Furze Field Manor have been very accommodating of the residents' desires in relation to their care. Very impressed with the respect and treatment of them. Highly recommend.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for your lovely words. Were truly honored to care for our residents and always strive to make Furze Field Manor feel like home. Your recommendation means the world to us!

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Review of
Furze Field Manor
from K M (Sister-in-law of Resident) published on 12 September 2025 Submitted via Website • Report

Overall Experience

Having been invited to view Furzefield Manor Care Home by the General Manager we knew that this was the perfect choice for our relative living with dementia.
All staff were welcoming and the attention/care given to the individual needs of the residents, was very impressive.
The home build and facilities

is of an exceptional standard, offering much comfort and incorporating varied activity areas such as, a cinema, hair salon, library, gardening areas, for those who live there.
The entire team of employees at FFM work together well to create a welcoming, caring, safe and pleasant home environment for all residents, and their visiting relatives and friends. Thank you.

Reply from Sara Heath, Care Manager at Furze Field ManorThank you so much for your kind review, We're so pleased to hear that your visit to Furzefield Manor feels right for you and your relative. It means a lot to us to know that the team made you feel welcome and that the care and attention we give to each resident shines through.We're really proud of the home we've created - from the facilities to the little touches like the cinema and garden areas - but it's the people who make it special. Hearing that you feel the warmth and dedication from our whole team truly makes our day.Thanks again for your kind words and for taking the time to share your experience. We look forward to seeing you again soon.Warm wishes, Care Manager

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Review of
Furze Field Manor
from Richard M (Partner of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

Furze Field Manor is an excellent care home. The staff and management are efficient and caring and are always willing to help. I have found that any concerns about the residents' care and health are dealt with immediately. Nothing appears to be too much trouble. I am confident that my partner is in

a happy and safe place.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for taking the time to leave us such a wonderful review, we are delighted to hear your kind words and that you have had a positive experience with Furzefield Manor. Our team work hard to provide a safe and happy environment for all our residents and its wonderful to know this has been reflected in your feedback. Your kind words will be passed onto the team.

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Review of
Furze Field Manor
from Louise M (Respite Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

I went to Furze Field Manor for respite of 2 weeks and was pleasantly surprised by the warm welcome I received from staff and carers. The food was excellent, and I would get assistance at any time of day or night. I was sorry to leave, and with increasing debility, I may decide to move to Furze on a

permanent basis.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for sharing your wonderful experience with us! We're absolutely delighted to hear how warmly you were welcomed and that our team made you feel so well supported. We were equally sorry to see you go, and it means so much to hear how comfortable and reassured you felt during your respite period. you would be welcomed back at anytime.

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Review of
Furze Field Manor
from A W (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

My mums transition from living at home to living at Furze Field Manor has been seamless. We have all been well supported by the fantastic staff. Mum is really happy and she is looked after fantastically by the staff.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you very much for your lovely words and that your mum and family have all felt supported in her transition to living in and settling in at Furzefield Manor, and to see she has made some new friends, i will pass on your kind words to the team.

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Review of
Furze Field Manor
from Bob R (Respite Resident) published on 22 July 2025 Submitted via Postal Card • Report

Overall Experience

The care home is still settling down following an opening just over a year ago. The dedication and care of the nursing and cleaning staff is remarkable. The facilities are good but communication between the ground and first floor is not so good, with the first floor tending to be left out. Personally

apart from the food which was terrible but a change of chef may have improved. I found the two week respite stay was exactly what I required. It is a very friendly and caring care home,

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for your kind words about your recent stay with us, We're truly delighted to hear that you enjoyed your time with us and you felt well cared for, that means a great deal to the team. We also appreciate your honest feedback about the food, and I'm pleased to say we have welcomed a new chef to the home and the feedback so far has been very positive. We have also welcomed some more residents upstairs communication has vastly improved,, We'd love the opportunity to welcome you back in the future and we are confident you would notice the difference

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Review of
Furze Field Manor
from M W (Respite Resident) published on 23 June 2025 Submitted via Postal Card • Report

Overall Experience

Having spent two weeks under your care. I have been well looked after and treated with care. At no time did I feel a nuisance to the staff, and they were always willing to help.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for your kind words following your short stay with us, I will of course pass on your comments to all of the team, We were so glad we could help you and that you felt supported during your stay and we hope you will come and stay again with us in the future,.

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Review of
Furze Field Manor
from L F (Niece of Resident) published on 21 May 2025 Submitted via Postal Card • Report

Overall Experience

Our aunt has come for a 2-week respite stay and has had a splendid time, she has settled well & she has decided that this is the change of life that was needed. The staff are wonderful - they can't do enough. the environment is like a 5-star hotel, the space is beautiful! Actually, to be honest, I

don't want to tell you all how good it is.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you for your lovely comments, which I will pass on to the team. We are so pleased that she has settled so well and is having a wonderful time.

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Review of
Furze Field Manor
from S D (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

My mother needed some short-term care following a hospital stay. I was delighted to find Furze Field Manor, the staff are all so kind, patient and understanding, and my mother was looked after so well. They were also very supportive to me in what was a difficult time. I would certainly use Furze Field

Manor again and would highly recommend it to others.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for your kind words. We were so glad we could help in this situation and that you felt supported. We certainly look forward in having your mother stay with us again in the future.

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Review of
Furze Field Manor
from J A (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report

Overall Experience

My father has been looked after with dignity and compassion since arriving at Furze Field Manor. The staff have taken time to get to know him, so they understand his needs and interests. The facilities and meals are good, and recent efforts to improve his mobility have really helped him maintain his

independence.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you for your lovely comments, which I will pass on to the whole team. It has been a pleasure to see your father go from strength to strength.

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Review of
Furze Field Manor
from S D (Respite Resident) assisted by family/friend published on 23 April 2025 Submitted via Postal Card • Report

Overall Experience

Excellent. Like entering a five-star hotel. It made all the difference having home-cooked food. I would visit again if possible. Thank you.

Reply from Wendy Peacock, General Manager at Furze Field ManorThank you very much for your fantastic review, i am so pleased your stay with us was a positive experience, i will pass on your comments to the whole team and the chef. We look forward to your next return to Furzefield Manor.

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Review of
Furze Field Manor
from P W (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

My mother spent 6 weeks respite at Furze Field Manor after being hospitalised with a serious illness. From the start all the staff were so kind, helpful and professional. Nothing was too much trouble. Beautifully appointed and with the feel of a 5 star hotel Furze Field has such a lovely happy atmosphere

and I can't recommend it enough for the care it provides.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you for your lovely feedback, which means a great deal to the team here at Furze Field Manor. I will pass on your lovely words to the whole Team

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Review of
Furze Field Manor
from M H (Nephew of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

My aunt moved to Furze Field Manor after living in a care home in Haywards Heath for just over a year. Our experience there meant we were apprehensive about a new care home but our fears have been quick dispelled. Furze Field Manor is excellent. Everything about it is new and fresh. The standard of

care so far seems excellent and is in a different league to the previous home. Staff genuinely care. They take time to get to know their residents. They work hard to encourage residents to make friends. My relative isn't just left in a chair and ignored, which typified our previous experience.
The rooms and decor are immaculate. Really superb interior design. They are also kept spotless, and unlike our previous experience, clothes are respectfully and thoughtfully put away, so my relative can easily make her own clothes choices. The housekeeping standards are top class. Food: outstanding.
Activities are a work in progress but not too bad so far. Management responsive.
Overall very good.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you for your amazing review and for choosing Furze Field Manor to take care of your Aunt. It has been our absolute pleasure getting to know your Aunt, you and her family and friends through your visits to the home. It is so nice to hear how we've been able to make a difference and support you all in having to make that tough decision about the need to make a move into a care setting. Thank you from the entire team for choosing Furze Field Manor, I will pass on your kind words to all the team.

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Review of
Furze Field Manor
from J G (Wife of Resident) published on 1 April 2025 Submitted via Postal Card • Report

Overall Experience

An emergency occurred on the 5th of January when, after a fall, I damaged my left hip which required surgery. My main concern at the time was for my husband knowing is degree of problems, fully aware of his vulnerability, and I feared for his safety. It was with the help of a group which we were member

she was able to act on my behalf in securing my husband a place in the home. Thankfully, he settled in well, and the experience has been a good one for him. Now, home safe and sound.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorIt was our pleasure to look after your lovely husband while you were recovering from your surgery. He was great fun, he was involved with all the activities, and he became a good friend to the residents. The entire team miss him, and hopefully, one day, you will both visit us for lunch.

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Review of
Furze Field Manor
from J T (Niece of Resident) published on 31 March 2025 Submitted via Website • Report

Overall Experience

We have been really impressed by the staff at Furze Field Manor. My elderly aunt has a strong personality and can be quite resistant to change. The staff have been so patient and encouraging, that she has regained her strength following a spell in hospital. Thank you for all your hard work and care.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you very much for your positive words, I will pass your feedback onto our team, we are delighted that your aunt has decided to make Furzefield Manor her permanent home

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Review of
Furze Field Manor
from P F (Sister of Resident) published on 3 March 2025 Submitted via Postal Card • Report

Overall Experience

Just so grateful to get my sister back. She is stimulated comfortable and happy. Thank you all so much.

Reply from Wendy Peacock, Front of House Manager at Furze Field ManorThank you for taking the time to leave a review; we're very appreciative of your feedback - thank you! We are delighted that your sister has chosen to make Furze Field Manor her home.

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Care Homes Owned by Crystal Care Collection in West Sussex

Crystal Care Collection Locations in West Sussex (2)

Crystal Care Collection Reviews in West Sussex (37)

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