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Care Homes Owned by Crystal Care Collection in West Sussex

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Crystal Care Collection in West Sussex

Only the locations & reviews in West Sussex for Crystal Care Collection are showing below.

View the details of all 28 locations (with 370 reviews) owned by Crystal Care Collection

Crystal Care Collection Locations in West Sussex (2)

 - Browse 2 Care Homes owned by Crystal Care Collection in West Sussex
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Bradshaw Lodge
Shripney Road, Bognor Regis PO22 9PA 
10 21 reviews
Bradshaw Lodge, Bognor Regis, West Sussex
"A truly wonderful caring environment. All staff are friendly and so helpful, and nothing is too much trouble. Everything so clean. I feel…"   Read all 21 reviews
  • from £1,575 / week
  • 66 Rooms
Location Type Care Home

Bradshaw Lodge in Bognor Regis is a care home created to offer comfort, connection, and exceptional quality of life. This 66-bed home combines professional care with the relaxed charm of the ... Read more

Older Person Care Respite Care
  • Residential Care
  • Dementia Residential Care
Furze Field Manor
4 Dunnock Lane, Sayers Common, Hassocks BN6 9EQ 
9.8 43 reviews
Furze Field Manor, Hassocks, West Sussex
"To helping my Mum understand a stay at Furze Field would be beneficial right through to assisting her moving in, settling, encouraging and…"   Read all 43 reviews
  • from £1,625 / week
  • 66 Rooms
Location Type Care Home

For those seeking high quality residential and dementia care, Furze Field Manor offers this in a serene and picturesque environment. The combination of personalised care, modern amenities, and the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Crystal Care Collection Reviews in West Sussex (64)

9.6

Crystal Care Collection has a Group Review Score of 9.6 (9.598) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Review of

Furze Field Manor

from Robin S (Son of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are absolutely delighted with Furze Field. The staff are so friendly, cheerful and compassionate. The whole team encourage Mum to engage and participate in the activities. If there are ever any issues then they deal with it in a positive, cheerful way. The whole home is spotless and they always welcome
the family when visiting. A big thank you.
Reply from Sara Heath, Customer Relations Manager at Furze Field ManorWere delighted to hear that youre so happy with the care your Mum is receiving. Our team works hard to create a warm, positive and welcoming environment, and its wonderful to know that this is being felt by both residents and their families.

Encouraging everyone to take part in activities, while also providing compassionate and attentive care, is at the heart of what we do. Were also so pleased that you feel welcomed whenever you visit that sense of community is really important to us.

Thank you again for your kind words and for trusting us with your Mums care
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Review of

Furze Field Manor

from Wendy J (Daughter of Resident) published on 28 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
To helping my Mum understand a stay at Furze Field would be beneficial right through to assisting her moving in, settling, encouraging and comforting Mum, I could not have asked for more.


As with all new experiences, it has taken Mum a while to settle but I'm so thankful for the amazing staff who support

her with everything she needs; from medication to entertainment right through to ensuring her room is tidy and her clothes are clean - a wonderful service.


I also want to acknowledge the help I've received as a daughter in navigating the unpredictability, pain and deep sense of loss that comes with a parent suffering from dementia. I am learning news ways to embrace a 'shifting' relationship with my Mum and this is due to the empathy and professional advice I receive from all the staff at Furze Field.

Reply from Sara Heath, Customer Relations Manager at Furze Field ManorThank you so much for your incredibly kind and heartfelt words.
It means a great deal to know that weve been able to support both you and your Mum during what we understand can be a very emotional and challenging time. Moving into care is a big step, and were so pleased to hear that your Mum is settling in with the help of our dedicated team.
Our staff are truly passionate about providing not just high-quality care, but also comfort, dignity, and meaningful moments each day whether thats through attentive support, engaging activities, or simply taking the time to listen.
We also recognise that dementia affects the whole family, and were really glad weve been able to offer you guidance and reassurance as you navigate this journey with your Mum. Supporting those shifting relationships with empathy and understanding is at the heart of what we do.
Thank you again for placing your trust in us
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Review of

Bradshaw Lodge

from Nicola M (Daughter of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the care that our mum has received since she moved into Bradshaw Lodge. She is content and settled with the activities provided. Our dad has been made to feel welcome when he visits. Thank you to all the staff team.
Reply from Chrissy Terry, Customer Relations Manager at Bradshaw LodgeThanks for your lovely review, we are so pleased that your mum is content and happy here.
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Review of

Bradshaw Lodge

from Shirley D (Partner of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A truly wonderful caring environment. All staff are friendly and so helpful, and nothing is too much trouble.
Everything so clean.
I feel happy to leave my partner here knowing he is in safe hands.
Reply from Chrissy Terry, Customer Relations Manager at Bradshaw LodgeThank you so much for your review, we truly appreciate your feedback and are so happy that your partner enjoys his time here
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Review of

Bradshaw Lodge

from Bill L (Son of Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as my mum moved in the staff made her feel welcome and comfortable. There is always something happening there and mum enjoys joining in with the activities. Staff are always on hard to help her get around, as her mobility is limited. Meal times are fun and very sociable, as well as excelent
food. Visitors and family are always welcome and looked after with drinks etc. She has settled in well and the friendly and professional staff have helped with this.
Reply from Chrissy Terry, Customer Relations Manager at Bradshaw LodgeThanks for your lovely comments, we are delighted that your mum has settled in so well and you are always welcome
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Review of

Bradshaw Lodge

from Katie R (Friend of Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a warm, caring care home, from the moment you arrive you are greeting with a friendly face and offered tea and cake. All the staff are so lovely and interact with the residents amazingly. It was nice to take part in party games, quizzes and a sing a long. Tea and food was offered frequently, home
made cake was delicious. So nice to see family friend who has dementia so happy and settled.
Reply from Chrissy Terry, Customer Relations Manager at Bradshaw LodgeThank you so much for your review and feedback its truly appreciated.
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Review of

Bradshaw Lodge

from D P (Daughter of Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Bradshaw Lodge in Bognor Regis for 3 weeks and I must say this is the best care home that I've ever some across! Everything has been designed and planned to the finest detail, they have gone above and beyond. Its like a 5 star hotel but better!! The care package is simply the best,
the staff are all extremely professional, kind and caring. The food is on par with top rated food and visitors can also eat/dine with their loved ones! So impressed!!!!
Reply from Chrissy Terry, Customer Relations manager at Bradshaw LodgeThank you so much for your wonderful feedback. We're absolutely delighted to hear that your mother's stay with us was such a positive experience.
Our team works very hard to ensure every detail-from the environment to the care and dining experience-is of the highest standard, so it truly means a lot to hear your kind words. I'll be sure to share your comments with the whole team, who will be thrilled to know they made such a difference.
It was a pleasure to welcome both your mother and your family to Bradshaw Lodge, and we're so pleased you felt able to enjoy time together, including dining with us.
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Review of

Furze Field Manor

from A L (Daughter of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Furze Field Manor has been a very positive experience for my mum and for our family. The staff and facilities are excellent, and she is very well cared for.
Reply from Sara Heath, Customer Relations Manager at Furze Field ManorThank you so much for your kind words. We're delighted to hear that Furze Field Manor has been such a positive experience for both your mum and your family.
Our team is dedicated to providing the highest standard of care in a warm and supportive environment, so it's wonderful to know that this has made a difference. Your feedback truly means a lot to us.
Kind regards,
SAR CRM
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Review of

Furze Field Manor

from Annie C (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care that my mother received from the wonderful staff at Furze Field Manor. The food was excellent, and the house is always spotlessly clean. The warm welcome at reception and the efficiency is excellent. The decor makes everyone feel that they are in a luxurious but very cosy hotel.
Reply from Sara Heath, Customer Relations Manager at Furze Field ManorThank you so much for your kind and thoughtful feedback. It truly means a great deal to us that you felt your mother received such high-quality care during her time at Furze Field Manor.

We are delighted to hear your lovely comments about our team, who work incredibly hard to create a warm, supportive, and welcoming environment for all of our residents and their families. I will be sure to pass on your compliments to them, as well as to our catering and housekeeping teams, who take great pride in maintaining excellent standards every day.

Its also wonderful to know that you felt the atmosphere of the home was both luxurious and cosy that is exactly the feeling we strive to create.

Thank you again for taking the time to share your experience.
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Review of

Furze Field Manor

from Richard M (Partner of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The immediate impression on entering the building is one of professionalism. The building is spacious and spotless, and the staff and carers are helpful.
All the residents seem happy in their environment and are obviously well cared for.
Reply from Sara Heath, Customer Relations Manager at Furze Field ManorThank you so much for your kind and thoughtful review. Were delighted to hear that your first impression of the home was such a positive one. Creating a clean, welcoming, and professional environment is very important to us, and its wonderful to know that this was reflected during your visit.

Your comments about our staff and carers mean a great deal. We are incredibly proud of the dedication and compassion they show every day, and its reassuring to hear that this is evident to visitors. Most importantly, were pleased that you felt our residents are happy and well cared for that is always our top priority.

We truly appreciate you taking the time to share your experience.

Kind regards,
Sara
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Review of

Bradshaw Lodge

from Leighton T (Friend of Resident) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I had the pleasure of visiting a close friend who has recently moved into Bradshaw Lodge. In past years, we have had considerable experience with care homes due to our elderly parents. We can honestly say, without doubt, that Bradshaw Lodge is the best establishment that we have ever visited.
Clearly, the aim is to build a warm community and close interaction between residents and staff, and the result is a relaxed, happy environment with absolutely superb facilities.
Reply from chrissy terry, Customer Relations Manager at Bradshaw LodgeThank you so much for your feedback we truly appreciate your comments, we are all very proud of the home and love working here, we hope to se you again soon.
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Review of

Bradshaw Lodge

from A A (Niece of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first visit to aunt who has been there about 6 weeks we were welcomed warmly by staff and appreciated the hospitality too.
My aunt appreciates the care and being treated with dignity regarding the personal care she receives and has settled in well.
It's a new home and there was a family and residents
meeting going on. My aunt says the home is very receptive to feedback from the residents.
Reply from Chrissy terry, Customer Relations Manager at Bradshaw LodgeThank you so much for your kind and thoughtful feedback.

We're delighted to hear that your aunt has settled in well and feels comfortable, respected, and supported by our team. Providing care with dignity and creating a warm, welcoming environment is at the heart of everything we do.

It's also wonderful to hear that you experienced a warm welcome on your visit and that our openness to feedback is being recognised - this is something we truly value as we continue to grow as a new home.
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Review of

Bradshaw Lodge

from Mark P (Son of Resident) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walked in we were treated with utmost friendliness and professionalism. This was our first visit to my mother in Bradshaw Lodge as she recovered from her hip replacement. The atmosphere was calm with friendly, very clean and tidy. Was really good to find my mother happy and relaxed.
She was especially pleased that she had had her hair and nails done. Overall a lovely place.
Reply from Chrissy Terry, Customer Relations Manager at Bradshaw LodgeThanks so much for your feedback we are so pleased that your mum enjoyed her time at Bradshaw Lodge, we hope to see her again soon
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Review of

Bradshaw Lodge

from David R (Son-in-law of Resident) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you walk into Bradshaw Lodge you are greeted with a friendly staff member. You look around to see clean, tidy, everything in its place. My mother-in-law Vera loves the place, her room no 17 is lovely & food is fantastic. Plenty to get involved in. The management & staff are very friendly.
Reply from chrissy terry, Customer Relations Manager at Bradshaw LodgeThanks so much for your feedback which we will share with the team and look forward to seeing you again soon.
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Review of

Bradshaw Lodge

from Sally C (Granddaughter of Resident) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bradshaw Lodge is a brand new care home which is like a 5 star hotel. The staff are all lovely and you are always offered cake and coffee when you arrive. My Nan was one of the first residents to move into the home, she has settled in very well and is enjoying being there. We have visited often and
have also stayed for lunch which was lovely. It is a relief to know my Nan is receiving great care. Thank you to all at Bradshaw Lodge.
Reply from chrissy terry, Customer Relations Manager at Bradshaw LodgeThank you so much for your wonderful review, we are so pleased that your grand mother has settled in so well at Bradshaw Lodge and we hope to see you soon.
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Review of

Bradshaw Lodge

from Clive M (Friend of Resident) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was visiting a friend who is now living at Bradshaw Lodge. The visit was a delight - the welcome was extremely warm and we were treated to superb hospitality. My friend now at the Lodge commented on the excellent food, entertainment and living arrangements generally. The surroundings were bright and
spirit lifting, the care attentive. I was hugely impressed.
Reply from chrissy terry, Customer Relations Manager at Bradshaw LodgeThank you for your review, we are so pleased that you felt we offered superb hospitality.
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Review of

Bradshaw Lodge

from P P (Friend of Resident) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were welcomed very warmly by all staff who provided a private space to chat with our friend & were given a beautiful tea with sandwiches & cake. The surroundings were new and clean & warm.
Reply from chrissy terry, Customer Relations Manager at Bradshaw LodgeThank you for your review we truly appreciate your feedback and hope to see you again soon.
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Review of

Bradshaw Lodge

from Sylvia P (Daughter-in-law of Resident) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really there is no more to say as I repeat everything my husband has already said. A really lovely care home with a warm and friendly atmosphere. My mother-in-law was happy and relaxed.
Reply from chrissy terry, Customer Relations Manager at Bradshaw LodgeThank you so much for your review we are no glad that your mother in law is so happy and relaxed, we look forward to seeing you again soon.
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Review of

Furze Field Manor

from Ronald W (Brother of Resident) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our sister/sister in law has been a resident at Furze Feild Manor since September 2025. We are exceptionally grateful to all at Furze Field. The managers and all the staff have been extremely kind, caring and helpful to our sister/sister-in-law at all times.
Many thanks.
Reply from Sara Heath, Customer Relations Manager at Furze Field ManorThank you so much for your kind and thoughtful words. It truly means a great deal to all of us here at Furze Field Manor.

We are delighted to hear that you are happy with the care and support your sister/sister-in-law has received since joining us in September 2025. Our team is deeply committed to providing compassionate, respectful, and person-centred care, and your feedback is a wonderful encouragement to everyone.

We will be sure to share your lovely comments with the whole team. Thank you again for your trust and supportit is a privilege to care for your loved one.
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Review of

Bradshaw Lodge

from Angela R (Daughter of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bradshaw Lodge was by far the best home I saw while looking at care homes. The interior is spacious, well designed, and decorated to give a calming and pleasant atmosphere. The rooms are imaculate, clean, with ample storage and television, visotors are welcomed and the staff helpful and nothing is too
much trouble, the residents are well looked after and have plenty of activities and entertainment and treated well.
Reply from Chrissy Terry, Front of House Manager at Bradshaw LodgeThank you for your wonderful review. We're delighted to hear that Bradshaw Lodge stood out to you while you were looking at care homes.
It's lovely to know that you appreciated the spacious design, calming atmosphere, and the cleanliness of our rooms. Our team works very hard to create a comfortable and welcoming environment for both residents and visitors.
We're especially pleased that you noticed how well our residents are cared for and the variety of activities and entertainment available to them. Providing a supportive, engaging and homely environment is very important to us.
Your kind feedback means a great deal to the whole team at Bradshaw Lodge.
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