Crystal Care Collection in West Sussex | 2 Care Homes

Review of
Furze Field Manor
from Alison A (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Our experience of Furze Field Manor has been outstanding. Every member of staff has been kind, compassionate, positive and helpful. Mum is settling in well and getting to know everyone. Great care has been taken to ensure she is happy, safe and her needs are met. We are very grateful for her smooth

transition. Thank you.

Reply from Lucy Lester, CRM at Furze Field ManorThank you so much for your lovely review. We have loved settling your Mum in well and are pleased to hear that both you and your mum are happy to be part of our Furze Field family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Bradshaw Lodge
from Simon W (Nephew of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

Bradshaw Lodge is a brand new care home which has been very well thought out and provides excellent facilities for the residents.
My Aunt was one of the first residents to arrive and we have visited a number of times meeting a lot of the staff and managers who are absolutely wonderful.
My Aunt has

been looked after so well, we feel very comfortable of her being here.
Many thanks to you all.

Reply from Lynda French, General Manager at Bradshaw LodgeThank you for your kind and generous feedback. We are so pleased to hear that you've had such positive experiences with our home and our team. Most importantly, we're delighted that you are reassured that your Aunt is being looked after so well.
Thank you for choosing to share your thoughts. Your comments mean a great deal to the whole Bradshaw Lodge team.
Warmest wishes,
Bradshaw Lodge Management Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Bradshaw Lodge
from Carol W (Niece of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

Bradshaw Lodge is a brand new place of care, the staff are all just lovely. Everyone has been so helpful and caring in settling our Auntie in. The rooms are decorated beautifully and kept very clean. Clothes are all labelled and laundered nicely. We are always welcomed to join for coffee or lunch and

the food is delicious, homecooked on site.
The staff are proactive with health/medical needs and it is such a relief that our Auntie is receiving great care - peace of mind for us is brilliant. Thankyou to all at Bradshaw Lodge.

Reply from Lynda French, General Manager at Bradshaw LodgeThank you for your wonderful review. We are delighted to hear that your aunt is settling in so well and that you have found the team to be friendly, supportive, and attentive.
Creating a calm, homely, and dignified environment is at the heart of what we do, so it is especially lovely to hear that we've helped provide peace of mind for you and your family.
Thank you again for sharing your experience - it's a real pleasure caring for your aunt.
Warm regards,
Bradshaw Lodge Management Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Bradshaw Lodge
from Zelda R (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

Finding that extra special care home for a loved one can be a daunting experience. We viewed many homes and were so grateful to find Bradshaw lodge. The minute we entered and were greeted by the lovely, friendly staff, we k new instantly that he had found that special place. The level of care received

so far has been amazing. Walking in and hearing our lovely bubbly mum continuosly happy and laughing is incredibly warming to us. The home is inviting, modern, warm and friendly. infact you wouldnt even realise it was a care home more like a 5* hotel. Mum is calm, content and often says she loves it there. She loves being pampered with all the included extras. The food is incredible. We are so grateful to the amazing team at Bradshaw lodge. Thank you.

Reply from Lynda French, General Manager at Bradshaw LodgeThank you so much for taking the time to share such a thoughtful review. We understand how emotional and important the process of choosing a home for a loved one can be, so it truly means a great deal to hear and see how well mum is settling in.
Our aim is to create a warm, welcoming environment where the residents feel at home, safe, comfortable, and genuinely cared for, and it is lovely to know this is coming through in your mum's experience. We are especially pleased that she is enjoying the meals, activities, and the personal touches.
Thank you again for your kind words - they mean the world to our whole team here at Bradshaw Lodge.
Warmest regards,
Bradshaw Lodge Management Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Bradshaw Lodge
from Len B (Son of Resident) published on 30 December 2025 Submitted via Website • Report

Overall Experience

My mother recently became a resident at Bradshaw Lodge (Bognor Regis) and last Monday (1st December) we paid our first visit to see her. Upon arrival we were warmly greeted by Chrissy Terry and were immediately impressed by the friendly assistance of all the staff. Bradshaw Lodge is extremely well

presented, very modern and has a homely atmosphere. We were anxious that my mother would settle but our fears were alleyed as soon as we saw her. She was thoroughly enjoying the personal attention, the excellent food and the cosiness of her room. We were offered lunch which was most enjoyable and were also shown the facilities available which again were excellent. We would like to take this opportunity to thank everyone for making our visit so pleasant. We were extremely impressed with Bradshaw Lodge and left knowing my mother was in safe hands.

Reply from Lynda French, General Manager at Bradshaw LodgeDear Len Thank you so much for your wonderful feedback. We are so delighted to hear and see that Mum has settled and you have been reassured following your visit that Mum is in safe hands and enjoying life at Bradshaw Lodge. I will pass on your thanks and encouraging words to the team. Kind Regards Lynda

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from Trevor D (Son of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

My Mother stayed here for about 3 months. The care and attention she received during that time was second to none. Couldn't fault her stay in anyway. The staff were extremely professional.During her stay she became more outgoing and confident. Really can't recommend this care home enough.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for your kind review, We're so pleased to hear that your Mothers stay with us at Furzefield Manor was so positive, It means a lot to us to know that the team made her feel welcome, and to know that her confidence grew and that she is now a more outgoing person, this is such lovely news. Thank you for taking the time to share your mothers experience with us.
Jacquie, GM, and the whole team at Furzefield Manor

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from S C (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

Our mum received respite care in Furze Field Manor for 12 days and was very happy to spend time in this lovely environment.
She received a high level of care to suit her needs, and enjoyed the social contact with staff and fellow residents, all of whom were friendly and supportive.
As a family, we

were also treated with respect and compassion, and Mum's stay was arranged very efficiently. Thank you to everyone.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum enjoyed her time with us and felt comfortable, cared for, and supported during her stay. It's wonderful to know that our team was able to make her respite experience such a positive one, and that your family also felt respected and well looked after throughout the process.
We'll be sure to share your comments with all our staff - they will be so pleased to know their efforts made a difference. It was truly a pleasure to care for your mum, and we hope to welcome her again in the future.
With warm regards,
Jacquie, General Manager and The Team at Furze Field Manor

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from I M (Son of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

My mother spent two weeks at Furze Field Manor in July to experience respite care as she is planning to move in permanently some time in 2026. The staff, facilities & food were all first-class and she preferred the large, bright airy feel of the building compared to other (older) care homes which

seemed rather 'tired'. Recommended.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for sharing your lovely feedback. We're delighted to hear that your mother enjoyed her respite stay with us and that she felt comfortable and well cared for. Our team takes great pride in providing a welcoming environment, high-quality care, and fresh, delicious meals - so it's wonderful to know these made a positive impression. We look forward to welcoming your mother back in the future and supporting her move when the time comes.
Warm regards,
Jacquie

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from Racbael D (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother recently had two weeks of respite care at Furze Field Manor after a long stay in hospital. She was weak and unconfident on arrival, but after two weeks of first class care, she was a different person. She is now ready to go home and resume her independent life. The staff at Furze Feild Manor

were wonderful with her and really helped her on the road to recovery. Highly recommended.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for your kind words and for taking the time to share your mother's experience at Furze Field Manor. We're delighted to hear that her respite stay helped her regain strength and confidence after her time in hospital. Our team takes great pride in providing compassionate, person-centred care, and it's wonderful to know she's now ready to return home feeling more independent. We'll be sure to pass on your appreciation to all the staff who supported her during her stay.
We wish your mother continued good health and happiness as she settles back at home.
warm regards
Jacquie

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from G P (Friend of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

Furze Field Manor have been very accommodating of the residents' desires in relation to their care. Very impressed with the respect and treatment of them. Highly recommend.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for your lovely words. Were truly honored to care for our residents and always strive to make Furze Field Manor feel like home. Your recommendation means the world to us!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from K M (Sister-in-law of Resident) published on 12 September 2025 Submitted via Website • Report

Overall Experience

Having been invited to view Furzefield Manor Care Home by the General Manager we knew that this was the perfect choice for our relative living with dementia.
All staff were welcoming and the attention/care given to the individual needs of the residents, was very impressive.
The home build and facilities

is of an exceptional standard, offering much comfort and incorporating varied activity areas such as, a cinema, hair salon, library, gardening areas, for those who live there.
The entire team of employees at FFM work together well to create a welcoming, caring, safe and pleasant home environment for all residents, and their visiting relatives and friends. Thank you.

Reply from Sara Heath, Care Manager at Furze Field ManorThank you so much for your kind review, We're so pleased to hear that your visit to Furzefield Manor feels right for you and your relative. It means a lot to us to know that the team made you feel welcome and that the care and attention we give to each resident shines through.We're really proud of the home we've created - from the facilities to the little touches like the cinema and garden areas - but it's the people who make it special. Hearing that you feel the warmth and dedication from our whole team truly makes our day.Thanks again for your kind words and for taking the time to share your experience. We look forward to seeing you again soon.Warm wishes, Care Manager

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from Richard M (Partner of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

Furze Field Manor is an excellent care home. The staff and management are efficient and caring and are always willing to help. I have found that any concerns about the residents' care and health are dealt with immediately. Nothing appears to be too much trouble. I am confident that my partner is in

a happy and safe place.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for taking the time to leave us such a wonderful review, we are delighted to hear your kind words and that you have had a positive experience with Furzefield Manor. Our team work hard to provide a safe and happy environment for all our residents and its wonderful to know this has been reflected in your feedback. Your kind words will be passed onto the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from Louise M (Respite Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

I went to Furze Field Manor for respite of 2 weeks and was pleasantly surprised by the warm welcome I received from staff and carers. The food was excellent, and I would get assistance at any time of day or night. I was sorry to leave, and with increasing debility, I may decide to move to Furze on a

permanent basis.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for sharing your wonderful experience with us! We're absolutely delighted to hear how warmly you were welcomed and that our team made you feel so well supported. We were equally sorry to see you go, and it means so much to hear how comfortable and reassured you felt during your respite period. you would be welcomed back at anytime.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from A W (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

My mums transition from living at home to living at Furze Field Manor has been seamless. We have all been well supported by the fantastic staff. Mum is really happy and she is looked after fantastically by the staff.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you very much for your lovely words and that your mum and family have all felt supported in her transition to living in and settling in at Furzefield Manor, and to see she has made some new friends, i will pass on your kind words to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from Bob R (Respite Resident) published on 22 July 2025 Submitted via Postal Card • Report

Overall Experience

The care home is still settling down following an opening just over a year ago. The dedication and care of the nursing and cleaning staff is remarkable. The facilities are good but communication between the ground and first floor is not so good, with the first floor tending to be left out. Personally

apart from the food which was terrible but a change of chef may have improved. I found the two week respite stay was exactly what I required. It is a very friendly and caring care home,

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for your kind words about your recent stay with us, We're truly delighted to hear that you enjoyed your time with us and you felt well cared for, that means a great deal to the team. We also appreciate your honest feedback about the food, and I'm pleased to say we have welcomed a new chef to the home and the feedback so far has been very positive. We have also welcomed some more residents upstairs communication has vastly improved,, We'd love the opportunity to welcome you back in the future and we are confident you would notice the difference

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from M W (Respite Resident) published on 23 June 2025 Submitted via Postal Card • Report

Overall Experience

Having spent two weeks under your care. I have been well looked after and treated with care. At no time did I feel a nuisance to the staff, and they were always willing to help.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for your kind words following your short stay with us, I will of course pass on your comments to all of the team, We were so glad we could help you and that you felt supported during your stay and we hope you will come and stay again with us in the future,.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from L F (Niece of Resident) published on 21 May 2025 Submitted via Postal Card • Report

Overall Experience

Our aunt has come for a 2-week respite stay and has had a splendid time, she has settled well & she has decided that this is the change of life that was needed. The staff are wonderful - they can't do enough. the environment is like a 5-star hotel, the space is beautiful! Actually, to be honest, I

don't want to tell you all how good it is.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you for your lovely comments, which I will pass on to the team. We are so pleased that she has settled so well and is having a wonderful time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from S D (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

My mother needed some short-term care following a hospital stay. I was delighted to find Furze Field Manor, the staff are all so kind, patient and understanding, and my mother was looked after so well. They were also very supportive to me in what was a difficult time. I would certainly use Furze Field

Manor again and would highly recommend it to others.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you so much for your kind words. We were so glad we could help in this situation and that you felt supported. We certainly look forward in having your mother stay with us again in the future.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from J A (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report

Overall Experience

My father has been looked after with dignity and compassion since arriving at Furze Field Manor. The staff have taken time to get to know him, so they understand his needs and interests. The facilities and meals are good, and recent efforts to improve his mobility have really helped him maintain his

independence.

Reply from Jacquie Ferguson, General Manager at Furze Field ManorThank you for your lovely comments, which I will pass on to the whole team. It has been a pleasure to see your father go from strength to strength.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Field Manor
from S D (Respite Resident) assisted by family/friend published on 23 April 2025 Submitted via Postal Card • Report

Overall Experience

Excellent. Like entering a five-star hotel. It made all the difference having home-cooked food. I would visit again if possible. Thank you.

Reply from Wendy Peacock, General Manager at Furze Field ManorThank you very much for your fantastic review, i am so pleased your stay with us was a positive experience, i will pass on your comments to the whole team and the chef. We look forward to your next return to Furzefield Manor.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Crystal Care Collection in West Sussex

Crystal Care Collection Locations in West Sussex (2)

Crystal Care Collection Reviews in West Sussex (42)

Furze Field Manor

Bradshaw Lodge

Bradshaw Lodge

Bradshaw Lodge

Bradshaw Lodge

Furze Field Manor

Furze Field Manor

Furze Field Manor

Furze Field Manor

Furze Field Manor

Furze Field Manor

Furze Field Manor

Furze Field Manor

Furze Field Manor

Furze Field Manor

Furze Field Manor

Furze Field Manor

Furze Field Manor

Furze Field Manor

Furze Field Manor

Awards / Recognitions (0)

Loading

Loading

Loading

Care Seekers

Job Seekers