Crystal Care Collection in Hampshire | 2 Care Homes

Review of
Rownhams Manor
from J S (Friend of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

I visit my friend on regular, always without prior notice. I have found the greeting from staff always friendly and very helpful. I describe Rownhams Manor as 5 star in every way. Well done team.

Reply from Samantha Squibb, General Manager at Rownhams ManorHello thank you so much for the feedback - we are delighted with the compliment, it is very important to us that all visitors can visit whenever they like and that they experience high standards as well as our residents. We look forward to seeing you soon!

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Review of
Rownhams Manor
from Deirdre M (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

Fantastic interactions from staff with residents throughout. Nothing is too much trouble.
Mum was 90 today and we had a small celebration for her at the home where we could decorate an area for her as a surprise and there was a small buffet and Birthday cake for her. Very memorable occasion for us

all

Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for the lovely feedback - we always try to make things special for our residents and loved ones.

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Review of
Rownhams Manor
from Peter W (Friend of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

I was really impressed with the overall effect of how you felt as soon as you entered the complex. It was bright and airy, spotlessly clean and well decorated. In addition, the staff were always smiling and very helpful and accommodating. This feeling of warmth and contentment remained with me as I

entered the communal lounge and dining room. Finally, my best friend's room was really nice; in fact, it was far better than a lot of hotel rooms I have stayed in.

Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for the feedback - we are glad you have had a positive experience. We always aim to ensure that we give high-quality care to our residents and make the premises and atmosphere as homely as possible

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Review of
Rownhams Manor
from A P (Respite Resident) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

We spent 4 weeks at Rownhams having respite care. Staff were kind, caring and hardworking. The food was very good and our clients were well catered for. The rooms were kept clean by lovely friendly cleaners and our clothes were whisked away by the laundry staff only to reappear a couple of days later

beautifully clean and ironed! Activities such as exercises, trips etc, were fun and we returned home with recharged batteries. Thank you for caring for us!

Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for the feedback and it was a pleasure to have you come to Rownhams. Please feel free to pop along to any of our events or for a coffee

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Review of
Rownhams Manor
from Tony D (Husband of Resident) published on 24 June 2025 Submitted via Website • Report

Overall Experience

Like many, I was naturally anxious about my wife coming into a care home. The facilities here are 5 star and everything you would expect of a luxury home. What makes the building a home is the wonderful staff. They are really special from the bottom up. All, including the CEO are accessible. The food

is delicious and well prepared and presented. Snacks and drinks are always available. Rooms are modern and clean and comfortable. There is plenty of activities and entertainment to keep residents busy all day if they choose. My wife has already been on trips out as well. The gardens are peaceful and planned with thought to nature and sensory planting. Everything you want in you own home is here. But more important to me is that my wife has only been here a short time but is happy and settled. If you are looking for a home for a loved one, this would be an excellent choice.

Reply from Samantha Squibb, General Manager at Rownhams ManorWe are so grateful for your feedback and it is a pleasure having you wife with us at Rownhams Manor

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Review of
Rownhams Manor
from Rosie P (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report

Overall Experience

We have had a really good experience of Rownhams Manor. The transition from my mums home to the care home has been faultless. The staff, the facilities , the food are all excellent. I will definitely be recommending it to other people.

Reply from Samantha Squibb, General Manager at Rownhams ManorHello - thank you so much for the feedback; we are delighted that your mum has settled well within the care home and has enjoyed it

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Review of
Rownhams Manor
from E B (Wife of Resident) published on 7 May 2025 Submitted via Postal Card • Report

Overall Experience

My husband came here with dementia when he found the place we lived in was too noisy, busy, too many people, traffic, children and sirens.
He loved the space and airiness of Rownhams Manor and the peace of its surroundings. He enjoyed interaction with the staff and he settled really quickly and he

was very happy. Unfortunately a fall which snapped the head of his femur necessitated a length stay in hospital which added to his fear and confusion and brought out his negative behaviours which RM could not cater for.

Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for your review - it was our pleasure of having your husband within our care services and we are so pleased that we could make him happy whilst with us.

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Review of
Rownhams Manor
from M G (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report

Overall Experience

The staff are friendly and helpful. They treat my mother with respect. They do their best to cater for individual needs and preferences. They make time to get to know visitors too. They help foster friendships between the residents. They encourage social activities. We took advantage of part deferred

payment while a house was being sold which was very useful.

Reply from Lucy Lester, CRM at Rownhams ManorThank you very much for your lovely review. We very much value residents and their families and consider ourselves to be very lucky to work in their home and to be able to share such good times together.

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Review of
Rownhams Manor
from Jill B (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report

Overall Experience

Totally happy with the care that my mother is getting.Staff are all very kind and helpful. It was a very difficult decision for us to put her into a home but since her dementia got worse we were unable to keep her at home. The care home had only 7 residents when she moved in and she settled in straight

away.

Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for the kind review - it is our absolute pleasure having mum at the care home and we thank you for all your support

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Review of
Rownhams Manor
from Sue M (Sister of Resident) published on 4 April 2025 Submitted via Website • Report

Overall Experience

When my sister was suddenly in need of care we visited many care homes and Rownhams Manor stood out and was exactly care she needed. They are very friendly and are able to cater for all her needs. She has her own ensuite and the bedroom is large enough so she can use her walking stick with out clashing

with the furniture. She likes the small dining rooms to eat in and the communal areas have plenty of chairs to sit in, they also have small rooms to talk to your family in. All in all, a lovely environment.

Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for your feedback - Mum has settled in very nicely to the home and its a delight to have her part of our Rownhams Manor Family.

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Review of
Rownhams Manor
from D P (Daughter of Resident) published on 12 December 2024 Submitted via Website • Report

Overall Experience

My mum had a very good experience during a short respite stay. The day after she came back home, she said she wanted to return for good and didn't want to consider other homes because she thought the staff were excellent and she had made friends there. Mum is returning permanently in 2 days. Permanent

care is a huge decision as it involves the sale of a family home and parting ways with belongings but mum is positive about the decision and is looking forward to it.
The staff and facilities are excellent, and Rownhams Manor is sociable and inviting. All residents seem to be very content.

Reply from Samantha Squibb, General Manager at Rownhams ManorIts been lovely having mum at our care home and she has fitted in with our Rownhams Family very well. It wouldn't be the same without her.

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Review of
Rownhams Manor
from P S (Son of Resident) published on 25 November 2024 Submitted via Website • Report

Overall Experience

Staff put on a lovely high tea for my mum (a resident) and my wife. The team were all very welcoming and set things up in a separate room from other residents so that we could talk privately with Mum as she is hard of hearing. Complements to the chef who prepared a tasty spread.

Reply from Samantha Squibb, General Manager at Rownhams ManorWe are delighted that you had a positive experience at Rownhams and it is very important to us that our Care Home is not only a home for our residents but also their family members. You are always welcome to join us again and thank you for the lovely feedback.

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Review of
Rownhams Manor
from Lucy V (Daughter-in-law of Resident) published on 25 November 2024 Submitted via Website • Report

Overall Experience

We had a delicious afternoon tea with my mother-in-law. It was thoughtfully served in the Garden Room so we could chat as a family group. The cake stand was beautifully presented and the cakes and scones were very tasty! Thank you to the chef and staff.

Reply from Samantha Squibb, General Manager at Rownhams ManorWe are delighted that you had a positive experience at Rownhams and it is very important to us that our Care Home is not only a home for our residents but also their family members. You are always welcome to join us again and thank you for the lovely feedback.

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Review of
Rownhams Manor
from Kim Y (Daughter of Resident) published on 8 November 2024 Submitted via Website • Report

Overall Experience

Rownhams Manor is a fantastic care home and its ethos of resident-centric care has meant Dad has settled in quickly, despite never wanting to end up in a care home. The food is amazing and he now looks really healthy, I don't think he is going to have any issues getting to at least 100 with the care

he is getting.
The atmosphere when you walk in is lively, the staff are all very friendly and you can visit whenever you like, so it means I can pop in after work.
All in all, Rownhams Manor is the best care home I've seen in the area, and it is a relief to know he's in a home where he's happy and well cared for.

Reply from Samantha Squibb, General Manager at Rownhams ManorIt is our pleasure having your father in the home and we are delighted that we are able to give him the well-deserved care that he deserves. Thank you very much for the feedback and please do continue joining us for meals - it's important to us that our home is treated as a home for both the residents and their loved ones. Kind Regards.

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Review of
Rownhams Manor
from Patricia M (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report

Overall Experience

I've found my experience welcoming and relaxed and the staff are very helpful and caring with my Father. Good to have quality time with my Father and have a meal. 10/10.

Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for the feedback, it is our pleasure to invite family members to experience meals with our residents making it a home-from-home.

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Review of
Rownhams Manor
from P G (Son of Resident) published on 25 September 2024 Submitted via Website • Report

Overall Experience

I find Rownhams Manor wonderful. From day one I couldn't ask for any more than the staff are already providing for my parents. The facilities are more than a five-star hotel. Food is exceptional as I have personally had some meals at the Care Home myself. We are always welcomed at front door from the

staff. We are well informed on my parents' health and well-being. All the residents are also just as nice and I cannot fault the home.

Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for your wonderful review and for taking the time to share your experience at Rownhams Manor. We are absolutely delighted to hear that you feel the care and services we provide for your parents have exceeded your expectations. It means the world to us that you compare our facilities to those of a five-star hotel and that you enjoyed the meals during your visits. Our team takes great pride in creating a warm, welcoming environment for our residents and their families, so it's fantastic to hear that you feel well-informed and welcomed each time you visit. We're also pleased that the relationships between the residents have added to the positive atmosphere at our home.

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Review of
Rownhams Manor
from J M (Son of Resident) published on 19 September 2024 Submitted via Website • Report

Overall Experience

Rownhams Manor is a fantastic care home. From the moment we first visited we knew my mum would be very happy here. Like many people she was very nervous about such a big change in her life but all the staff have welcomed her with open arms, she has settled in very well and has made some good new friends.
The

bedrooms and lounge areas are lovely and mum loves sitting outside in the garden, watching what's going on and chatting with staff, other residents and their visitors. She also enjoys watching movies in the cinema room.
Most important of all, it's the fantastic staff that make Rownhams Manor such a great place, everyone is so kind, helpful and caring. Highly recommended.

Reply from Samantha Squibb, General Manager at Rownhams ManorThank you for your heartfelt review and for choosing Rownhams Manor for your mum's care. We're so glad to hear that from your first visit, you felt confident that she would be happy with us. It's completely natural to be nervous about such a significant change, and we're thrilled that she has settled in well, made new friends, and enjoys spending time in the garden. It's wonderful to know that she's taking full advantage of the lovely lounge areas and enjoying our cinema room as well! We are especially grateful for your kind words about our staff - they are truly the heart of Rownhams Manor, and it's rewarding to hear that their kindness, care, and dedication have made such a positive impact on your mum's experience.

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Review of
Rownhams Manor
from George G (Friend of Resident) published on 19 September 2024 Submitted via Postal Card • Report

Overall Experience

I visit a friend quite often and I find the service excellent and very good. Everybody who works there, is very helpful.

Reply from Samantha Squibb, General Manager at Rownhams ManorThank you for your kind review and for visiting your friend at Rownhams Manor. We're delighted to hear that you find our service excellent and that our team has been helpful during your visits. It's always our goal to create a welcoming and supportive environment for both residents and their visitors, so your feedback means a lot to us. We look forward to welcoming you again soon!

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Review of
Rownhams Manor
from Sharon H (Daughter of Resident) published on 18 September 2024 Submitted via Website • Report

Overall Experience

I cannot praise and thank ALL the staff at Rownhams Manor enough. Their care, friendliness, compassion, understanding and professionalism are outstanding. They treat both residents and their families with respect and are always available to chat through any situation. The property is beautiful and more

like a hotel than a care home. 5 stars from us.

Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for your glowing review! We're incredibly grateful for your kind words about the care, friendliness, and professionalism of our team. It's wonderful to hear that you feel both residents and their families are treated with respect and that our staff is always available to provide support. Creating a compassionate and welcoming environment is at the heart of what we do, so your feedback means the world to us.

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Review of
Rownhams Manor
from John L (Son of Resident) published on 16 September 2024 Submitted via Website • Report

Overall Experience

My mother came in on a month trial in July with a view to a long time stay, she very quickly became used to her surroundings and has settled in well. Now a full-time resident she enjoys all activities laid on, thinks food is good and loves her weekly trip to the hairdresser.

Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for the lovely review - we are so pleased to have her at Rownhams Manor. She has made some lovely friends and is always keen to participate in the events that are happening in and around the home.

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Care Homes Owned by Crystal Care Collection in Hampshire

Crystal Care Collection Locations in Hampshire (2)

Crystal Care Collection Reviews in Hampshire (22)

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