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Care Homes Owned by Crystal Care Collection in Hampshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Crystal Care Collection in Hampshire

Only the locations & reviews in Hampshire for Crystal Care Collection are showing below.

View the details of all 28 locations (with 370 reviews) owned by Crystal Care Collection

Crystal Care Collection Locations in Hampshire (2)

 - Browse 2 Care Homes owned by Crystal Care Collection in Hampshire
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Rownhams Manor
Harrison Way, Rownhams, Southampton SO16 8NG 
9.9 28 reviews
Rownhams Manor, Southampton, Hampshire
"Mum had resisted moving from her home to residential care but came to realise she needed the extra support. She couldn't have been happier…"   Read all 28 reviews
  • from £1,595 / week
  • 66 Rooms
Location Type Care Home

Rownhams Manor is a luxury 66 bedded residential care home situated in Rownhams Village, on the northwest outskirts of Southampton. While being close to local amenities and transport links, the home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Merceode Lodge
Hythe Road, Marchwood, Southampton SO40 4WU 
9.1 7 reviews
Merceode Lodge, Southampton, Hampshire
"We moved mum into the home today and I have to be honest I was really worried and anxious about it, but I really needn't of worried at all.…"   Read all 7 reviews
  • from £1,550 / week
  • 66 Rooms
Location Type Care Home

Merceode Lodge offers a modern approach to care, where every resident is recognised as an individual and supported to live life in a way that suits them best. Located on Hythe Road in Southampton, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Crystal Care Collection Reviews in Hampshire (35)

9.6

Crystal Care Collection has a Group Review Score of 9.6 (9.598) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Review of

Merceode Lodge

from Paul E (Son of Resident) published on 4 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed a little bit of extra care and help following a fall, and I was due to go away for a few days. I visited Merceode Lodge, and was very impressed from the moment I walked in. I decided to choose them for mums respite, and I couldn't be happier with everything they have done for her. All the
staff are amazing, and can't do enough for mum at all times. The room is perfect, the so is the rest of the home. The food is always fantastic and freshly prepared at each mealtime. I would recommend to anyone.
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Review of

Merceode Lodge

from V P (Daughter of Resident) published on 4 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been amazing, settling Mum in and caring for her. I cannot thank them enough, from the manager to the laundry staff, everyone has been so kind and helpful. When an ambulance was needed, the staff were quick and efficient whilst still being gentle and soothing.
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Review of

Merceode Lodge

from D K (Daughter of Resident) published on 2 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved mum into the home today and I have to be honest I was really worried and anxious about it, but I really needn't of worried at all. We were made so welcome and the staff are amazing and very approachable. The whole place is immaculate. We were invited to join her for lunch as part of the settling
process, which was a delight. I know she will be looked after which is a huge weight off of my mind. Thank you.
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Review of

Rownhams Manor

from Emma E (Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly place, very homely in areas.
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you so much for your kind words. We are delighted you enjoy the warm, homely atmospherewe try our best to make everyone feel comfortable here.
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Review of

Rownhams Manor

from Roger H (Husband of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience in every aspect.
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you so much for your wonderful feedback. It is always a delight to hear of very good experiences here at Rownhams Manor -it really means a lot to our team. We look forward to welcoming you back again soon.
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Review of

Rownhams Manor

from Jo A (Friend of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love visiting Rownhams Manor. Staff fantastic!
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you so much for your lovely comment. Were thrilled you enjoy visiting Rownhams Manor, and well be sure to pass your kind words on to the teamtheyll really appreciate it. We look forward to welcoming you back again soon, especially in this glorious sunshine!
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Review of

Rownhams Manor

from Nicola C (Friend of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly staff. Very clean.
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you for your kind feedback and 5 stars. We're so pleased you found our team friendly and our home very clean and welcoming. We take pride in all areas of the home. Our staff are very happy here and will appreciate your kind comments, it means a lot to us, and we hope to see you again soon at Rownhams Manor. Thank you.
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Review of

Merceode Lodge

from Jane D (Sister-in-law of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a wonderful visit today with my mother in law and the rest of our family, they couldn't be more welcoming. Mother in law is Marion, she got on well with all the staff and is very happy to be there. Also had lunch there it was amazing congratulations to the chef!
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Review of

Merceode Lodge

from Debbie D (Daughter of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very lucky to be invited to the Merceode Lodge opening day because I was looking for a dementia care home for my mum. The minute I stepped through the front door I was blown away by the feel and the design, the staff and the facilities. I knew it would be the the perfect place for my mum. It
was important that mum would be stimulated to help keep her mind active and the activities on offer certainly have helped. She loves the crafts, singing and making new friends. The Lodge isn't currently full but I think even when it is it will still feel calm and the staff will still have time for the residents. The food is amazing, so I have no worries that mum isn't eating properly the chef came and introduced himself in the first hour of us arriving. Merceode certainly breaks the mould of old fashioned nursing homes. Huge thank you to the team for getting my mum in residence within 2 weeks of my visit.
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Review of

Rownhams Manor

from Stephen B (Son of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had resisted moving from her home to residential care but came to realise she needed the extra support. She couldn't have been happier with the experience. Rownhams Manor ensures that it couldn't feel more like a loving home. She was no longer lonely - she felt happy and safe. The whole family was
encouraged and welcomed to achieve the feeling of a 'home from home'! The staff were so kind, patient and caring and made her smile to the end of her life.
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you so much for your kind and heartfelt words. We are truly honoured that we could provide a loving, caring home for your mum during her time with us. It's so wonderful to hear that she felt safe, happy, and no longer lonely. We always aim to create a "home from home" atmosphere, and it's reassuring to know that she and your family felt welcomed and supported.

Our team takes great pride in ensuring every resident receives the care, kindness, and attention they deserve, and it's so meaningful to hear that your mum's smile was a reflection of that.

Thank you again for trusting us with her care. Our thoughts are with you and your family, and we're grateful to have been part of your mum's journey.
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Review of

Rownhams Manor

from Rebecca D (Daughter of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely staff. Extremely friendly and caring.
Really nice care home. They do the best they can with the tools they have.
For improvement I'd suggest more staff to support the demand from patients. Dementia is extremely challenging and it puts strain on the residents as well as visitors.
More support
is needed for staff and visitors but otherwise it's lovely.
Feel more activities would be good.
And regular towels being provided in bedrooms which we asked for multiple times.
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you so much for taking the time to share your experience. We're so glad to hear that you found our staff to be friendly, caring, and dedicated. It means a lot to us that you recognise the efforts we make to provide the best care with the resources available.
We also really appreciate your constructive feedback. We understand that dementia care can be extremely challenging for both residents and their loved ones, and we're constantly striving to improve. Your suggestion regarding increasing staffing levels and providing more activities has been noted and will be taken into consideration as we look for ways to enhance the experience for both residents and visitors.
Thanks again for your kind words and valuable feedback, we will continue to work hard to improve and provide the best care possible.
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Review of

Merceode Lodge

from Peter R (Husband of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing brand new care home with all usual extras included in a very fair cost. Exceptional staff and friendly approach to any requests. This care homes standards, design and performance are truly excellent
Reply from Helen Chapman, General Manager at Merceode LodgeThank you Peter for your kind words, we really appreciate your feedback.
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Review of

Merceode Lodge

from S C (Niece of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Merceode lodge enough. I have been trying for years to get the help support that my Aunt needs from professionals, she was there less than 24 hours and they already put things in place for her.
They are accommodating helpful and friendly. I hope that when I need to go into a home
I can go into somewhere like this.
Thank you
Reply from Angela Cooper, Customer Relationship Manager at Merceode LodgeThank you so much for your wonderful review. It is ways our aim to go above and beyond to support our residents and their family to ensure they receive the very best person centred care.
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Review of

Rownhams Manor

from J S (Friend of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend on regular, always without prior notice. I have found the greeting from staff always friendly and very helpful. I describe Rownhams Manor as 5 star in every way. Well done team.
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you so much for your wonderful feedback! We're thrilled to hear that you always feel welcomed and well-supported during your visits to Rownhams Manor. It means a lot to us that you've found our staff to be friendly and helpful, as we aim to make every visit a positive experience for both residents and their guests.
Your kind words about us being "5 star in every way" are deeply appreciated, and we'll be sure to share your compliments with the whole team. They work hard to ensure the highest standard of care, and it's rewarding to know it's making a difference.
Thanks again for taking the time to share your experience, and we look forward to continuing to provide excellent care and welcoming you back as always.
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Review of

Rownhams Manor

from Deirdre M (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic interactions from staff with residents throughout. Nothing is too much trouble.
Mum was 90 today and we had a small celebration for her at the home where we could decorate an area for her as a surprise and there was a small buffet and Birthday cake for her. Very memorable occasion for us
all
Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for the lovely feedback - we always try to make things special for our residents and loved ones.
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Review of

Rownhams Manor

from Peter W (Friend of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was really impressed with the overall effect of how you felt as soon as you entered the complex. It was bright and airy, spotlessly clean and well decorated. In addition, the staff were always smiling and very helpful and accommodating. This feeling of warmth and contentment remained with me as I
entered the communal lounge and dining room. Finally, my best friend's room was really nice; in fact, it was far better than a lot of hotel rooms I have stayed in.
Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for the feedback - we are glad you have had a positive experience. We always aim to ensure that we give high-quality care to our residents and make the premises and atmosphere as homely as possible
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Review of

Rownhams Manor

from A P (Respite Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We spent 4 weeks at Rownhams having respite care. Staff were kind, caring and hardworking. The food was very good and our clients were well catered for. The rooms were kept clean by lovely friendly cleaners and our clothes were whisked away by the laundry staff only to reappear a couple of days later
beautifully clean and ironed! Activities such as exercises, trips etc, were fun and we returned home with recharged batteries. Thank you for caring for us!
Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for the feedback and it was a pleasure to have you come to Rownhams. Please feel free to pop along to any of our events or for a coffee
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Review of

Rownhams Manor

from Tony D (Husband of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like many, I was naturally anxious about my wife coming into a care home. The facilities here are 5 star and everything you would expect of a luxury home. What makes the building a home is the wonderful staff. They are really special from the bottom up. All, including the CEO are accessible. The food
is delicious and well prepared and presented. Snacks and drinks are always available. Rooms are modern and clean and comfortable. There is plenty of activities and entertainment to keep residents busy all day if they choose. My wife has already been on trips out as well. The gardens are peaceful and planned with thought to nature and sensory planting. Everything you want in you own home is here. But more important to me is that my wife has only been here a short time but is happy and settled. If you are looking for a home for a loved one, this would be an excellent choice.
Reply from Samantha Squibb, General Manager at Rownhams ManorWe are so grateful for your feedback and it is a pleasure having you wife with us at Rownhams Manor
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Review of

Rownhams Manor

from Rosie P (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a really good experience of Rownhams Manor. The transition from my mums home to the care home has been faultless. The staff, the facilities , the food are all excellent. I will definitely be recommending it to other people.
Reply from Samantha Squibb, General Manager at Rownhams ManorHello - thank you so much for the feedback; we are delighted that your mum has settled well within the care home and has enjoyed it
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Review of

Rownhams Manor

from E B (Wife of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came here with dementia when he found the place we lived in was too noisy, busy, too many people, traffic, children and sirens.
He loved the space and airiness of Rownhams Manor and the peace of its surroundings. He enjoyed interaction with the staff and he settled really quickly and he
was very happy. Unfortunately a fall which snapped the head of his femur necessitated a length stay in hospital which added to his fear and confusion and brought out his negative behaviours which RM could not cater for.
Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for your review - it was our pleasure of having your husband within our care services and we are so pleased that we could make him happy whilst with us.
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