Care Homes Owned by Crystal Care Collection in Hampshire

Mum is very content living here, she says it couldn't be bettered. Our family is reassured in the knowledge that mum is being cared for by wonderful staff.

My wife had 2 weeks respite, it was the first she time had been away from me. All the staff from the front desk to the cleaners made her feel welcomed. The place had a very friendly feel about it. Because of Dementia I was unable to get any feed back from my wife on how she felt during her two weeks, she did seem happy. I would have liked a bit more detailed on how well she was doing when I phoned.

My wife who has early on set Alzheimer's has been in for respite on several occasions and all staff are so friendly , caring and always remember our names. I have no hesitation in bring my wife to stay and recommend Rownhams manor anyone. The thing that I like most is that you just turn up unannounced and everything is always excellent.

It is a pleasure to visit her. Thank you

My mum moved to Rownhams Manor a year ago and it has transformed both of our lives.

Mum is very well cared for by lovely staff who obviously really understand her needs. This includes having a joke with her to suit her sense of humour! She enjoys the company of the residents and is no longer lonely. There is always some activity going on- last week she enjoyed cuddling the baby guinea pigs who came to visit.

I visit her now as her daughter rather than her carer and really enjoy my time with her rather than worrying about how we will both cope. I can't speak highly enough about this care home, which welcomes me each time as part of their extended family.

The building is cleaned to a high standard all residents in chat too are clean and happy

My mother stayed at Merceode Lodge for 2 weeks. All the staff worked very hard to please her and were very friendly. Caroline is an amazing senior carer. The managers were very helpful at all times. Thank you.

I was dreading moving my mum from her own property into a care home this was made much easier with the help advice and support given by Treasa the customer relationship manager.

The garden is very relaxing, especially walking around smelling the roses, lavender and the herb garden.

The gardens are well looked after. We had a cream tea for mum's birthday and we had a great time. Thank you..

Wonderful location with a beautiful garden. The care home itself is immaculate with lovely rooms. The staff are extremely caring and attentive. I visited my father for lunch which was delicious. The facilities are numerous including a hairdresser and chiropodist that come and visit the residents

If you ever need a part-time receptionist, please let me know!

I would happily return, and I recommend Merceode Lodge to everyone.

I cannot recommend Merceode Lodge highly enough. The home is immaculate and provides all the facilities you could possibly wish for your loved ones but more importantly every member of staff is invested in treating the residents with dignity and respect. In the short time my father has been in their care he has shown great improvement in his well being. Nothing is too much trouble and I can sleep soundly in the knowledge that he is receiving excellent care throughout the day and night. I visit daily and have witnessed the efforts that the carers, admin and maintenance staff put in to ensure the residents are happy and settled. The food is excellent and I've frequently seen the chef checking in with residents and guests to make sure they are happy. It is more akin to a five star hotel than a care home. It's a difficult decision to make the move into residential care but I am personally most grateful to all the staff who work so well as a team to meet my father's needs. Thank you!

The staff I encountered on my visit were friendly and helpful this had contributed to my friend very quickly feeling comfortable and at home in his short stay environment.

We were able to go on holiday and leave mum at Merceode knowing she'd be well cared for. Merceode Lodge exceeded expectations. Mum had a wonderful time in respite care. I would happily recommend Merceode Lodge. The team are excellent - Mum was safe, well cared for, entertained and enjoyed fantastic food. I can't thank the whole team enough- from management, catering, cleaning, to carers - all wonderful. Thank you.

Today I visited a friend who is one of the first residents at this absolutely beautiful Care Home. I have visited many times and have always been greeted by superb staff members who immediately make me welcome, offer refreshments and take me to where I always find my friend seated companionably with other residents in one of lovely cosy common areas. Today I had lunch with her which was very good and beautifully served in the dining area - I always observe that the carers show kindness, patience and respect to the residents.

The first time I visited this Care Home I was amazed at the facilities which I can only compare to a five star hotel. My friend's suite is superb, and of course is spotless, and she has the benefit of French doors looking on to a lovely garden. Sadly my friend has dementia and it is such a relief to know that she is safe and is receiving much kindness and excellent care.

My friend seems happy and the staff were really lovely to everyone. We had lunch and it was really lovely and they did everything to please us. Definitely would recommend to anyone looking for a care home

My mother is still living independently with carers, but I recently visited Merceode Lodge to be shown round for a potential move for mum when it becomes appropriate. I received a very friendly and professional welcome and was taken round the building. I was extremely impressed by the standard of rooms, facilities available and value for money that the place offers. It has a lovely, spacious and calm atmosphere and I admire the staff a great deal. Thank you.

Mum is very well looked after at merceode lodge. There's always lots of activities to join in. She is happy there and the staff are extremely friendly and helpful. It is a beautiful home and family are made very welcome.