Care Homes Owned by Crystal Care Collection in Hampshire

My mother stayed at Merceode Lodge for 2 weeks. All the staff worked very hard to please her and were very friendly. Caroline is an amazing senior carer. The managers were very helpful at all times. Thank you.

I was dreading moving my mum from her own property into a care home this was made much easier with the help advice and support given by Treasa the customer relationship manager.

The garden is very relaxing, especially walking around smelling the roses, lavender and the herb garden.

The gardens are well looked after. We had a cream tea for mum's birthday and we had a great time. Thank you..

Wonderful location with a beautiful garden. The care home itself is immaculate with lovely rooms. The staff are extremely caring and attentive. I visited my father for lunch which was delicious. The facilities are numerous including a hairdresser and chiropodist that come and visit the residents

If you ever need a part-time receptionist, please let me know!

I would happily return, and I recommend Merceode Lodge to everyone.

I cannot recommend Merceode Lodge highly enough. The home is immaculate and provides all the facilities you could possibly wish for your loved ones but more importantly every member of staff is invested in treating the residents with dignity and respect. In the short time my father has been in their care he has shown great improvement in his well being. Nothing is too much trouble and I can sleep soundly in the knowledge that he is receiving excellent care throughout the day and night. I visit daily and have witnessed the efforts that the carers, admin and maintenance staff put in to ensure the residents are happy and settled. The food is excellent and I've frequently seen the chef checking in with residents and guests to make sure they are happy. It is more akin to a five star hotel than a care home. It's a difficult decision to make the move into residential care but I am personally most grateful to all the staff who work so well as a team to meet my father's needs. Thank you!

The staff I encountered on my visit were friendly and helpful this had contributed to my friend very quickly feeling comfortable and at home in his short stay environment.

We were able to go on holiday and leave mum at Merceode knowing she'd be well cared for. Merceode Lodge exceeded expectations. Mum had a wonderful time in respite care. I would happily recommend Merceode Lodge. The team are excellent - Mum was safe, well cared for, entertained and enjoyed fantastic food. I can't thank the whole team enough- from management, catering, cleaning, to carers - all wonderful. Thank you.

Today I visited a friend who is one of the first residents at this absolutely beautiful Care Home. I have visited many times and have always been greeted by superb staff members who immediately make me welcome, offer refreshments and take me to where I always find my friend seated companionably with other residents in one of lovely cosy common areas. Today I had lunch with her which was very good and beautifully served in the dining area - I always observe that the carers show kindness, patience and respect to the residents.

The first time I visited this Care Home I was amazed at the facilities which I can only compare to a five star hotel. My friend's suite is superb, and of course is spotless, and she has the benefit of French doors looking on to a lovely garden. Sadly my friend has dementia and it is such a relief to know that she is safe and is receiving much kindness and excellent care.

My friend seems happy and the staff were really lovely to everyone. We had lunch and it was really lovely and they did everything to please us. Definitely would recommend to anyone looking for a care home

My mother is still living independently with carers, but I recently visited Merceode Lodge to be shown round for a potential move for mum when it becomes appropriate. I received a very friendly and professional welcome and was taken round the building. I was extremely impressed by the standard of rooms, facilities available and value for money that the place offers. It has a lovely, spacious and calm atmosphere and I admire the staff a great deal. Thank you.

Mum is very well looked after at merceode lodge. There's always lots of activities to join in. She is happy there and the staff are extremely friendly and helpful. It is a beautiful home and family are made very welcome.

I am very happy to recommend Merceode Lodge, with a big thank you to all the staff for their kindness and consideration.

Thanks to all the staff especially Treasa .

I cannot rate Merceode Care home highly enough. We had to find urgent respite care for my father in law. The moment we walked in for a look around and were welcomed so warmly by Helen we knew it was the right place. The home is managed with love and compassion by Helen and Conor. They and the whole team are friendly, warm, caring and go out of their way to overcome obstacles and to provide individualized care. The atmosphere is calm, the decor is attractive, the food is amazing. We as a whole family were treated with immense kindness in what was a very difficult time. Our family member passed away there after a short stay. We are so grateful he was there and experienced such wonderful care. I would not hesitate to recommend this exceptional home.

My mother now having been with you for a month, is very happy with all the facilities and staff. I know not more I need to say, except that putting together 200 words, can not embellish a good facility more.

The home is such a lovely place, it's very nice to come and visit my mum. All the staff are so caring and considerate. It is so clean and welcoming. We are all so happy with the care.

Every time I come to visit my nan, I feel so welcomed by all staff. All staff members are so friendly. The home is always clean, tidy and a pleasant place to visit.