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Care Homes Owned by Crystal Care Collection in Hampshire

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Crystal Care Collection in Hampshire

Only the locations & reviews in Hampshire for Crystal Care Collection are showing below.

View the details of all 25 locations (with 302 reviews) owned by Crystal Care Collection

Crystal Care Collection Locations in Hampshire (2)

 - Browse 2 Care Homes owned by Crystal Care Collection in Hampshire
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Rownhams Manor
Harrison Way, Rownhams, Southampton SO16 8NG 
9.9 23 reviews
Rownhams Manor, Southampton, Hampshire
"I visit my friend on regular, always without prior notice. I have found the greeting from staff always friendly and very helpful. I…"   Read all 23 reviews
  • from £1,595 / week
  • 66 Rooms
Location Type Care Home

Rownhams Manor is a luxury 66 bedded residential care home situated in Rownhams Village, on the northwest outskirts of Southampton. While being close to local amenities and transport links, the home ... Read more about Rownhams Manor

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Merceode Lodge
Hythe Road, Marchwood, Southampton SO40 4WU 
8.2 2 reviews
Merceode Lodge, Southampton, Hampshire
"Amazing brand new care home with all usual extras included in a very fair cost. Exceptional staff and friendly approach to any requests.…"   Read all 2 reviews
  • from £1,550 / week
  • 66 Rooms
Location Type Care Home

Merceode Lodge offers a modern approach to care, where every resident is recognised as an individual and supported to live life in a way that suits them best. Located on Hythe Road in Southampton, ... Read more about Merceode Lodge

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Crystal Care Collection Reviews in Hampshire (25)

9.5

Crystal Care Collection has a Group Review Score of 9.5 (9.479) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Review of

Rownhams Manor

from Rebecca D (Daughter of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely staff. Extremely friendly and caring.
Really nice care home. They do the best they can with the tools they have.
For improvement I'd suggest more staff to support the demand from patients. Dementia is extremely challenging and it puts strain on the residents as well as visitors.
More support
is needed for staff and visitors but otherwise it's lovely.
Feel more activities would be good.
And regular towels being provided in bedrooms which we asked for multiple times.
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Review of

Merceode Lodge

from Peter R (Husband of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing brand new care home with all usual extras included in a very fair cost. Exceptional staff and friendly approach to any requests. This care homes standards, design and performance are truly excellent
Reply from Helen Chapman, General Manager at Merceode LodgeThank you Peter for your kind words, we really appreciate your feedback.
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Review of

Merceode Lodge

from S C (Niece of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Merceode lodge enough. I have been trying for years to get the help support that my Aunt needs from professionals, she was there less than 24 hours and they already put things in place for her.
They are accommodating helpful and friendly. I hope that when I need to go into a home
I can go into somewhere like this.
Thank you
Reply from Angela Cooper, Customer Relationship Manager at Merceode LodgeThank you so much for your wonderful review. It is ways our aim to go above and beyond to support our residents and their family to ensure they receive the very best person centred care.
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Review of

Rownhams Manor

from J S (Friend of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend on regular, always without prior notice. I have found the greeting from staff always friendly and very helpful. I describe Rownhams Manor as 5 star in every way. Well done team.
Reply from Samantha Squibb, General Manager at Rownhams ManorHello thank you so much for the feedback - we are delighted with the compliment, it is very important to us that all visitors can visit whenever they like and that they experience high standards as well as our residents. We look forward to seeing you soon!
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Review of

Rownhams Manor

from Deirdre M (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic interactions from staff with residents throughout. Nothing is too much trouble.
Mum was 90 today and we had a small celebration for her at the home where we could decorate an area for her as a surprise and there was a small buffet and Birthday cake for her. Very memorable occasion for us
all
Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for the lovely feedback - we always try to make things special for our residents and loved ones.
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Review of

Rownhams Manor

from Peter W (Friend of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was really impressed with the overall effect of how you felt as soon as you entered the complex. It was bright and airy, spotlessly clean and well decorated. In addition, the staff were always smiling and very helpful and accommodating. This feeling of warmth and contentment remained with me as I
entered the communal lounge and dining room. Finally, my best friend's room was really nice; in fact, it was far better than a lot of hotel rooms I have stayed in.
Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for the feedback - we are glad you have had a positive experience. We always aim to ensure that we give high-quality care to our residents and make the premises and atmosphere as homely as possible
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Review of

Rownhams Manor

from A P (Respite Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We spent 4 weeks at Rownhams having respite care. Staff were kind, caring and hardworking. The food was very good and our clients were well catered for. The rooms were kept clean by lovely friendly cleaners and our clothes were whisked away by the laundry staff only to reappear a couple of days later
beautifully clean and ironed! Activities such as exercises, trips etc, were fun and we returned home with recharged batteries. Thank you for caring for us!
Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for the feedback and it was a pleasure to have you come to Rownhams. Please feel free to pop along to any of our events or for a coffee
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Review of

Rownhams Manor

from Tony D (Husband of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like many, I was naturally anxious about my wife coming into a care home. The facilities here are 5 star and everything you would expect of a luxury home. What makes the building a home is the wonderful staff. They are really special from the bottom up. All, including the CEO are accessible. The food
is delicious and well prepared and presented. Snacks and drinks are always available. Rooms are modern and clean and comfortable. There is plenty of activities and entertainment to keep residents busy all day if they choose. My wife has already been on trips out as well. The gardens are peaceful and planned with thought to nature and sensory planting. Everything you want in you own home is here. But more important to me is that my wife has only been here a short time but is happy and settled. If you are looking for a home for a loved one, this would be an excellent choice.
Reply from Samantha Squibb, General Manager at Rownhams ManorWe are so grateful for your feedback and it is a pleasure having you wife with us at Rownhams Manor
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Review of

Rownhams Manor

from Rosie P (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a really good experience of Rownhams Manor. The transition from my mums home to the care home has been faultless. The staff, the facilities , the food are all excellent. I will definitely be recommending it to other people.
Reply from Samantha Squibb, General Manager at Rownhams ManorHello - thank you so much for the feedback; we are delighted that your mum has settled well within the care home and has enjoyed it
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Review of

Rownhams Manor

from E B (Wife of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came here with dementia when he found the place we lived in was too noisy, busy, too many people, traffic, children and sirens.
He loved the space and airiness of Rownhams Manor and the peace of its surroundings. He enjoyed interaction with the staff and he settled really quickly and he
was very happy. Unfortunately a fall which snapped the head of his femur necessitated a length stay in hospital which added to his fear and confusion and brought out his negative behaviours which RM could not cater for.
Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for your review - it was our pleasure of having your husband within our care services and we are so pleased that we could make him happy whilst with us.
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Review of

Rownhams Manor

from M G (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly and helpful. They treat my mother with respect. They do their best to cater for individual needs and preferences. They make time to get to know visitors too. They help foster friendships between the residents. They encourage social activities. We took advantage of part deferred
payment while a house was being sold which was very useful.
Reply from Lucy Lester, CRM at Rownhams ManorThank you very much for your lovely review. We very much value residents and their families and consider ourselves to be very lucky to work in their home and to be able to share such good times together.
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Review of

Rownhams Manor

from Jill B (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Totally happy with the care that my mother is getting.Staff are all very kind and helpful. It was a very difficult decision for us to put her into a home but since her dementia got worse we were unable to keep her at home. The care home had only 7 residents when she moved in and she settled in straight
away.
Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for the kind review - it is our absolute pleasure having mum at the care home and we thank you for all your support
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Review of

Rownhams Manor

from Sue M (Sister of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my sister was suddenly in need of care we visited many care homes and Rownhams Manor stood out and was exactly care she needed. They are very friendly and are able to cater for all her needs. She has her own ensuite and the bedroom is large enough so she can use her walking stick with out clashing
with the furniture. She likes the small dining rooms to eat in and the communal areas have plenty of chairs to sit in, they also have small rooms to talk to your family in. All in all, a lovely environment.
Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for your feedback - Mum has settled in very nicely to the home and its a delight to have her part of our Rownhams Manor Family.
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Review of

Rownhams Manor

from D P (Daughter of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a very good experience during a short respite stay. The day after she came back home, she said she wanted to return for good and didn't want to consider other homes because she thought the staff were excellent and she had made friends there. Mum is returning permanently in 2 days. Permanent
care is a huge decision as it involves the sale of a family home and parting ways with belongings but mum is positive about the decision and is looking forward to it.
The staff and facilities are excellent, and Rownhams Manor is sociable and inviting. All residents seem to be very content.
Reply from Samantha Squibb, General Manager at Rownhams ManorIts been lovely having mum at our care home and she has fitted in with our Rownhams Family very well. It wouldn't be the same without her.
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Review of

Rownhams Manor

from P S (Son of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff put on a lovely high tea for my mum (a resident) and my wife. The team were all very welcoming and set things up in a separate room from other residents so that we could talk privately with Mum as she is hard of hearing. Complements to the chef who prepared a tasty spread.
Reply from Samantha Squibb, General Manager at Rownhams ManorWe are delighted that you had a positive experience at Rownhams and it is very important to us that our Care Home is not only a home for our residents but also their family members. You are always welcome to join us again and thank you for the lovely feedback.
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Review of

Rownhams Manor

from Lucy V (Daughter-in-law of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a delicious afternoon tea with my mother-in-law. It was thoughtfully served in the Garden Room so we could chat as a family group. The cake stand was beautifully presented and the cakes and scones were very tasty! Thank you to the chef and staff.
Reply from Samantha Squibb, General Manager at Rownhams ManorWe are delighted that you had a positive experience at Rownhams and it is very important to us that our Care Home is not only a home for our residents but also their family members. You are always welcome to join us again and thank you for the lovely feedback.
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Review of

Rownhams Manor

from Kim Y (Daughter of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rownhams Manor is a fantastic care home and its ethos of resident-centric care has meant Dad has settled in quickly, despite never wanting to end up in a care home. The food is amazing and he now looks really healthy, I don't think he is going to have any issues getting to at least 100 with the care
he is getting.
The atmosphere when you walk in is lively, the staff are all very friendly and you can visit whenever you like, so it means I can pop in after work.
All in all, Rownhams Manor is the best care home I've seen in the area, and it is a relief to know he's in a home where he's happy and well cared for.
Reply from Samantha Squibb, General Manager at Rownhams ManorIt is our pleasure having your father in the home and we are delighted that we are able to give him the well-deserved care that he deserves. Thank you very much for the feedback and please do continue joining us for meals - it's important to us that our home is treated as a home for both the residents and their loved ones. Kind Regards.
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Review of

Rownhams Manor

from Patricia M (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've found my experience welcoming and relaxed and the staff are very helpful and caring with my Father. Good to have quality time with my Father and have a meal. 10/10.
Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for the feedback, it is our pleasure to invite family members to experience meals with our residents making it a home-from-home.
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Review of

Rownhams Manor

from P G (Son of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find Rownhams Manor wonderful. From day one I couldn't ask for any more than the staff are already providing for my parents. The facilities are more than a five-star hotel. Food is exceptional as I have personally had some meals at the Care Home myself. We are always welcomed at front door from the
staff. We are well informed on my parents' health and well-being. All the residents are also just as nice and I cannot fault the home.
Reply from Samantha Squibb, General Manager at Rownhams ManorThank you so much for your wonderful review and for taking the time to share your experience at Rownhams Manor. We are absolutely delighted to hear that you feel the care and services we provide for your parents have exceeded your expectations. It means the world to us that you compare our facilities to those of a five-star hotel and that you enjoyed the meals during your visits. Our team takes great pride in creating a warm, welcoming environment for our residents and their families, so it's fantastic to hear that you feel well-informed and welcomed each time you visit. We're also pleased that the relationships between the residents have added to the positive atmosphere at our home.
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Review of

Rownhams Manor

from J M (Son of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rownhams Manor is a fantastic care home. From the moment we first visited we knew my mum would be very happy here. Like many people she was very nervous about such a big change in her life but all the staff have welcomed her with open arms, she has settled in very well and has made some good new friends.
The
bedrooms and lounge areas are lovely and mum loves sitting outside in the garden, watching what's going on and chatting with staff, other residents and their visitors. She also enjoys watching movies in the cinema room.
Most important of all, it's the fantastic staff that make Rownhams Manor such a great place, everyone is so kind, helpful and caring. Highly recommended.
Reply from Samantha Squibb, General Manager at Rownhams ManorThank you for your heartfelt review and for choosing Rownhams Manor for your mum's care. We're so glad to hear that from your first visit, you felt confident that she would be happy with us. It's completely natural to be nervous about such a significant change, and we're thrilled that she has settled in well, made new friends, and enjoys spending time in the garden. It's wonderful to know that she's taking full advantage of the lovely lounge areas and enjoying our cinema room as well! We are especially grateful for your kind words about our staff - they are truly the heart of Rownhams Manor, and it's rewarding to hear that their kindness, care, and dedication have made such a positive impact on your mum's experience.
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Awards / Recognitions (0)

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