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Care Homes Owned by Crystal Care Collection in Hampshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Crystal Care Collection in Hampshire

Only the locations & reviews in Hampshire for Crystal Care Collection are showing below.

View the details of all 30 locations (with 472 reviews) owned by Crystal Care Collection

Crystal Care Collection Locations in Hampshire (2)

 - Browse 2 Care Homes owned by Crystal Care Collection in Hampshire
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Rownhams Manor
Harrison Way, Rownhams, Southampton SO16 8NG 
9.9 34 reviews
Rownhams Manor, Southampton, Hampshire
"I took my 90 year old uncle to view the home knowing that we might book a respite stay for him. This was depending on what our first…"   Read all 34 reviews
  • from £1,595 / week
  • 66 Rooms
Location Type Care Home

Rownhams Manor is a luxury 66 bedded residential care home situated in Rownhams Village, on the northwest outskirts of Southampton. While being close to local amenities and transport links, the home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Merceode Lodge
Hythe Road, Marchwood, Southampton SO40 4WU 
9.9 15 reviews
Merceode Lodge, Southampton, Hampshire
"Today I visited a friend who is one of the first residents at this absolutely beautiful Care Home. I have visited many times and have…"   Read all 15 reviews
  • from £1,550 / week
  • 66 Rooms
Location Type Care Home

Merceode Lodge offers a modern approach to care, where every resident is recognised as an individual and supported to live life in a way that suits them best. Located on Hythe Road in Southampton, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Crystal Care Collection Reviews in Hampshire (49)

9.8

Crystal Care Collection has a Group Review Score of 9.8 (9.769) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Review of

Merceode Lodge

from M W (Daughter of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were able to go on holiday and leave mum at Merceode knowing she'd be well cared for. Merceode Lodge exceeded expectations. Mum had a wonderful time in respite care. I would happily recommend Merceode Lodge. The team are excellent - Mum was safe, well cared for, entertained and enjoyed fantastic
food. I can't thank the whole team enough- from management, catering, cleaning, to carers - all wonderful. Thank you.
Reply from Helen Chapman, General Manager at Merceode LodgeThank you for your feedback which will be passed onto the team!
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Review of

Merceode Lodge

from Carole W (Friend of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today I visited a friend who is one of the first residents at this absolutely beautiful Care Home. I have visited many times and have always been greeted by superb staff members who immediately make me welcome, offer refreshments and take me to where I always find my friend seated companionably with
other residents in one of lovely cosy common areas. Today I had lunch with her which was very good and beautifully served in the dining area - I always observe that the carers show kindness, patience and respect to the residents.


The first time I visited this Care Home I was amazed at the facilities which I can only compare to a five star hotel. My friend's suite is superb, and of course is spotless, and she has the benefit of French doors looking on to a lovely garden. Sadly my friend has dementia and it is such a relief to know that she is safe and is receiving much kindness and excellent care.

Reply from Helen Chapman, General Manager at Merceode LodgeThank you so much Carole for your positive feedback. We are proud of the Merceode Lodge team!
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Review of

Merceode Lodge

from Angela H (Friend of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend seems happy and the staff were really lovely to everyone. We had lunch and it was really lovely and they did everything to please us. Definitely would recommend to anyone looking for a care home
Reply from Helen Chapman, General Manager at Merceode LodgeYour positive feedback is really appreciated Angela! Thank you for taking the time.
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Review of

Merceode Lodge

from Lynda E (Daughter of Resident) published on 29 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is still living independently with carers, but I recently visited Merceode Lodge to be shown round for a potential move for mum when it becomes appropriate. I received a very friendly and professional welcome and was taken round the building. I was extremely impressed by the standard of rooms,
facilities available and value for money that the place offers. It has a lovely, spacious and calm atmosphere and I admire the staff a great deal. Thank you.
Reply from Helen Chapman, General Manager at Merceode LodgeThank you Lynda for your kind feedback and we hope we will be able to support Mum when the need arises. Please do not hesitate to contact me should you require any further support.
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Review of

Merceode Lodge

from J K (Daughter of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very well looked after at merceode lodge. There's always lots of activities to join in. She is happy there and the staff are extremely friendly and helpful. It is a beautiful home and family are made very welcome.
Reply from Helen Chapman, General Manager at Merceode LodgeWe are delighted Mum has settled so well into The Merceode Lodge family. Thank you for your kind feedback!
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Review of

Merceode Lodge

from Andy L (Son of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95 year-old Mum is just coming to the end of a planned 4-week stay at Merceode Lodge. She has absolutely loved her time there, getting involved with the activities and interacting with the staff who all display immense patience and a caring and helpful attitude.
Her room was very well laid out,
the bed was comfortable and height adjustable and the bathroom facilities were well-suited to her age..
The food has been of very high quality with lots of variation, and special care has been taken with my Mum's meals as she is diabetic.
Everything is very clean and it's clear that hygiene is taken very seriously
Visitors are welcomed and there is a secure entry and exit system for the safety and security of staff and residents.
I am very happy to recommend Merceode Lodge, with a big thank you to all the staff for their kindness and consideration.
Reply from Helen Chapman, General Manager at Merceode LodgeThank you so much Andy for your kind words! We loved having Mum to stay and you are all welcome back any time.
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Review of

Rownhams Manor

from Sharon F (Niece of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I took my 90 year old uncle to view the home knowing that we might book a respite stay for him. This was depending on what our first impressions were!! Well let's just say we were not disappointed, we were greeted by all the staff and had a lovely tour round by Treasa. We had coffee and beautiful
home made cakes in the care home gardens.
Treasa made us feel very welcome and my uncle was ready to book his stay right away.
The rooms are beautiful and he chose his room instantly. Even other residents spoke to us and said how lovely it was there and he would not be disappointed..
Thanks to all the staff especially Treasa .
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you so much for your lovely words and for taking the time to share your experience with us. It was an absolute pleasure to welcome you and your uncle to our home. We are delighted to hear that you both enjoyed the visit, especially the tour, gardens, coffee, and homemade cakes!

Treasa and the whole team will be so pleased to know they helped make your uncle feel comfortable and at ease from the moment you arrived. It means a great deal to us that he felt ready to book his stay straight away and that he found a room he loved so quickly.

Were also glad you had the chance to meet some of our wonderful residents and hear first-hand about life in our home. Creating a warm, welcoming, and happy environment is something we truly pride ourselves on.

Thank you again for your kind comments and we are delighted your uncle is now settling in well. Hope to see you soon.
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Review of

Merceode Lodge

from Alison L (Daughter-in-law of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Merceode Care home highly enough. We had to find urgent respite care for my father in law. The moment we walked in for a look around and were welcomed so warmly by Helen we knew it was the right place. The home is managed with love and compassion by Helen and Conor. They and the whole
team are friendly, warm, caring and go out of their way to overcome obstacles and to provide individualized care. The atmosphere is calm, the decor is attractive, the food is amazing. We as a whole family were treated with immense kindness in what was a very difficult time. Our family member passed away there after a short stay. We are so grateful he was there and experienced such wonderful care. I would not hesitate to recommend this exceptional home.
Reply from Helen Chapman, General Manager at Merceode LodgeThank you Ali for your kind words. It was a huge privilege to care for and support Dad and you as a family. You are all welcome back to visit whenever you feel the need.
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Review of

Merceode Lodge

from Richard C (Son of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother now having been with you for a month, is very happy with all the facilities and staff. I know not more I need to say, except that putting together 200 words, can not embellish a good facility more.
Reply from Helen Chapman, General Manager at Merceode LodgeThank you Richard for taking the time and your positive feedback!
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Review of

Rownhams Manor

from Rosie P (Daughter of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is such a lovely place, it's very nice to come and visit my mum. All the staff are so caring and considerate. It is so clean and welcoming. We are all so happy with the care.
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you so much for your kind and heartfelt feedback. Were truly pleased to hear that you enjoy visiting your mum and that you feel happy with the care she receives.

It means a great deal to us that you find the home clean, welcoming, and full of caring and considerate staff. Creating a comfortable and supportive environment for both residents and their families is always our priority.

We really appreciate you taking the time to share your experience and look forward to continuing to support you and your mum.
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Review of

Rownhams Manor

from Charlotte P (Granddaughter of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I come to visit my nan, I feel so welcomed by all staff. All staff members are so friendly. The home is always clean, tidy and a pleasant place to visit.
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you so much for your lovely feedback. We're delighted to hear that you always feel so welcomed when visiting your nan-creating a friendly and supportive environment for both residents and their families is very important to us.

It's also wonderful to know you find the home clean, tidy, and a pleasant place to visit. Your kind words mean a great deal to our team, and we'll be sure to share them.

We look forward to continuing to welcome you on your visits. Our door is always open for friends and family.
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Review of

Rownhams Manor

from K C (Son of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rownhams Manor is very clean and tidy, the staff are very friendly. The rooms are modern and spacious.
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you for your kind feedback. Were so pleased to hear that you found Rownhams Manor clean, tidy, and welcoming, and that our team made a positive impression.

Its also great to know you appreciate the modern, spacious roomswe work hard to provide a comfortable and high-quality environment for everyone in our care.

We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
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Review of

Rownhams Manor

from Louise H (Relative of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A welcoming, warm, caring home. Staff are always smiling and care for our relative. The rooms are light and airy and there are always things for residents to do.
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you so much for your kind and thoughtful feedback. Were delighted to hear that you find Rownhams Manor a warm and welcoming home, and that our teams care and positivity shine throughit truly means a lot to us.

Its also lovely to know you appreciate the light, airy rooms and the range of activities available for residents. Were committed to creating a comfortable, engaging environment for everyone in our care.

Thank you again for sharing your experiencewe look forward to continuing to support you and your relative.
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Review of

Rownhams Manor

from K M (Daughter of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has great facilities and staff are amazing. Very hard to watch all patients as quite big. Always very busy.
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you for your thoughtful feedback. Were so pleased to hear you value our facilities and the hard work of our teamit really means a lot.

We also appreciate your comments about the size and busyness of the home. Providing attentive, high-quality care to every resident is always our top priority, and we continuously review our staffing levels and processes to ensure everyone receives the support they need.

Your feedback is important to us, and were always looking for ways to improve. Thank you again for taking the time to share your experience.
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Review of

Rownhams Manor

from Holly E (Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such lovely, helpful staff, very friendly and welcoming, such a lovely environment.
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you so much for your lovely feedback! We're delighted to hear that you find our team helpful, friendly, and welcoming, and that you enjoy the environment at Rownhams Manor. Your kind words mean a great deal to us, and we'll be sure to share them with the whole team. We look forward to welcoming you again soon.
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Review of

Merceode Lodge

from Paul E (Son of Resident) published on 4 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed a little bit of extra care and help following a fall, and I was due to go away for a few days. I visited Merceode Lodge, and was very impressed from the moment I walked in. I decided to choose them for mums respite, and I couldn't be happier with everything they have done for her. All the
staff are amazing, and can't do enough for mum at all times. The room is perfect, the so is the rest of the home. The food is always fantastic and freshly prepared at each mealtime. I would recommend to anyone.
Reply from Helen Chapman, General Manager at Merceode LodgeThank you Paul, we really appreciate your feedback and are privileged to help support Mum in her recovery!
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Review of

Merceode Lodge

from V P (Daughter of Resident) published on 4 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been amazing, settling Mum in and caring for her. I cannot thank them enough, from the manager to the laundry staff, everyone has been so kind and helpful. When an ambulance was needed, the staff were quick and efficient whilst still being gentle and soothing.
Reply from Helen Chapman, General Manager at Merceode LodgeThank you for your kind words. We are proud of all the team at Merceode Lodge!
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Review of

Merceode Lodge

from D K (Daughter of Resident) published on 2 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved mum into the home today and I have to be honest I was really worried and anxious about it, but I really needn't of worried at all. We were made so welcome and the staff are amazing and very approachable. The whole place is immaculate. We were invited to join her for lunch as part of the settling
process, which was a delight. I know she will be looked after which is a huge weight off of my mind. Thank you.
Reply from Helen Chapman, General Manager at Merceode LodgeWe appreciate it can be such a worrying time for our families and thank you for putting your trust in us!
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Review of

Rownhams Manor

from Emma E (Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly place, very homely in areas.
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you so much for your kind words. We are delighted you enjoy the warm, homely atmospherewe try our best to make everyone feel comfortable here.
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Review of

Rownhams Manor

from Roger H (Husband of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience in every aspect.
Reply from Treasa Commins, Customer Relations Manager at Rownhams ManorThank you so much for your wonderful feedback. It is always a delight to hear of very good experiences here at Rownhams Manor -it really means a lot to our team. We look forward to welcoming you back again soon.
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