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Care Homes Owned by Crystal Care Collection in London

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Only the locations & reviews in London for Crystal Care Collection are being shown.

Crystal Care Collection Locations in London (1)

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1 Care Home owned by Crystal Care Collection in London

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Kinglea Court
Sewardstone Road, Waltham Abbey E4 7RE
"First visit, Very helpful and friendly staff Lovely rooms Very clean Lovely grounds Very attentive to residents Lovely food..."Read all 16 reviews

from £1,695 / week66 Rooms

Location Type: Care Home

Kinglea Court, a new care home in Chingford operated by Crystal Care Collection and has been thoughtfully designed with sustainable living at its heart. The home offers high-quality residential, dementia,... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care

Crystal Care Collection Reviews in London (16)

9.7

Crystal Care Collection has a Group Review Score of 9.7 (9.716) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Showing 16 reviews matching selected criteria
Review of Kinglea Court from L J (Daughter of Resident) published on 24 July 2026 Submitted via Postal Card
Overall Experience
Mum has been in Kinglea Court for 4 days so far.
Staff - lovely, extremely caring & helpful
Rooms & facilities fantastic
Gardens & grounds lovely
Residents friendly & understanding of each other
Food excellent

Will absolutely recommend

Reply from Lisa Coombs, Registered Manager at Kinglea Court

Thank you for your lovely review and recommendation. We're delighted to hear that your mum has settled in well and that you've been so pleased with our caring team, facilities, beautiful surroundings, and food. Your kind words mean a great deal to us, and we look forward to continuing to provide your mum with the highest standard of care and support.

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Review of Kinglea Court from Colin O (Son-in-law of Resident) published on 24 July 2026 Submitted via Postal Card
Overall Experience
First visit,
Very helpful and friendly staff
Lovely rooms
Very clean
Lovely grounds
Very attentive to residents
Lovely food

Would thoroughly reccomend

Reply from Lisa Coombs, Registered Manager at Kinglea Court

Thank you for taking the time to share your first impressions of Kinglea Court. We're delighted to hear that you found our team welcoming and helpful, our home clean and comfortable, and our grounds and food enjoyable. Your recommendation means a great deal to us, and we appreciate your kind feedback.

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Review of Kinglea Court from Peter R (Son-in-law of Resident) published on 16 July 2026 Submitted via Website
Overall Experience
On arrival you get that wow feeling. To me it looked like a row of newly built cottages with an outlook of the surrounding countryside. Step inside and the feeling continues, it's the space allowed, from that for the reception area to the width of the walkways to the residences rooms and other facilities. My 96 year old mother-in-law, who mobility is now failing, but otherwise is very capable 'holidayed' here for 2 weeks whilst we, her immediate family, took a holiday ourselves.

'I've had a marvellous time'' her first words when we went to collect her. The staff are so helpful and friendly, the food is lovely, she has made new friends and although she doesn't feel she needs to be a full time resident just yet, she is quietly looking forward to future opportunities to stay. And what I find really really nice is the Kinglea Court team have invited her back once a month to have lunch with her new friends. The first date is in her diary. Kinglea Court is better than a hotel!

Reply from Lisa Coombs, Registered Manager at Kinglea Court

Thank you so much for your wonderful review and kind words. We are delighted that your mother-in-law had such an enjoyable respite stay and felt so welcomed by our team. It means a great deal to know she made new friends, enjoyed the food, and is already looking forward to returning. We look...  

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Review of Kinglea Court from A F (Respite Resident) published on 14 July 2026 Submitted via Postal Card
Overall Experience

Fantastic. All staff were very attentive and nothing was too much trouble. The home was exceptionally clean and the food was delicious. Laundry service was quick and efficient.. I enjoyed the activities that were provided and in particular, the cinema room.

Reply from Lisa Coombs, Registered Manager at Kinglea Court

Thank you so much for your lovely review. We're delighted you enjoyed your stay at Kinglea Court and that our team helped make it such a positive experience. It's wonderful to hear you enjoyed the food, activities, and especially our cinema room! We hope to welcome you back again in the future.

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Review of Kinglea Court from Julie R (Daughter of Resident) published on 13 July 2026 Submitted via Website
Overall Experience

My mum had a very pleasant 2 week respite stay with you in June. From the initial pre visit until her last day every body involved with Mum was so kind and caring. All mum's needs were catered for and much more. She really enjoyed the numerous activities that were provided, the happy atmosphere in the home and how the staff would go 'that extra mile' to help, nothing was too much for them. When we visited mum during her stay we had such tasty meals, the menu was varied and the food was restaurant quality. We observed how well the staff interacted with the residents, there was such a special bond, a camaraderie, such a joy to see. Mum said she had a marvellous time during her stay and has made new friends too. She plans to keep in touch. The location is perfect too, beautiful surroundings and the home is comparable to a quality hotel. Kinglea Court should be so proud of what they've achieved and I hope many more new residents will enjoy their stay at this amazing care home. 10/10

Reply from Lisa Coombs, Registered Manager at Kinglea Court
Thank you so much for taking the time to share such a wonderful review. We are absolutely delighted that your mum enjoyed her respite stay with us and that she felt so well cared for throughout her time at Kinglea Court.

It is lovely to hear that she enjoyed the activities, made new friends, and...  

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Review of Kinglea Court from Mylee D (Niece of Resident) published on 13 July 2026 Submitted via Website
Overall Experience

The staff at Kinglea Court are brilliant. They offer a variety of activities for the residents and always ensure to involve families like myself. My aunty thoroughly enjoyed her time here and cannot stop talking about how good the food is! Thank you for all you continue to do Kinglea Court.

Reply from Lisa Coombs, Registered Manager at Kinglea Court

Thank you so much for your lovely review and kind words. We're delighted to hear your Auntie enjoyed her time with us, especially the food! It's wonderful to know you felt included and enjoyed seeing the variety of activities we offer. Your feedback means so much to our team. Thank you for your support, and we hope to welcome you both back to Kinglea Court in the future.

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Review of Kinglea Court from G H (Friend of Resident) published on 30 June 2026 Submitted via Postal Card
Overall Experience

Always very caring with my friend and will always offer coffee or tea. Very friendly and easy to talk to.

Reply from Lisa Coombs, Registered Manager at Kinglea Court
Thank you so much for your lovely review. We really appreciate you taking the time to share your experience.

We are delighted to hear that you find our team caring, friendly and approachable, and that you and your friend always receive such a warm welcome. It's wonderful to know that the small...  

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Review of Kinglea Court from Pamela W (Respite Resident) published on 26 June 2026 Submitted via Postal Card
Overall Experience

I am a respite resident at KC. It is the very best of homes, excellent food, service, care, all bright and shining. I am being so spoilt, it is a pleasure to be there. The staff are the nicest people I have ever met, and in my 96 years, I have met quite a few. Today we had a charming singer and keep fit dominoes and a good laugh.

Reply from Lisa Coombs, Registered Manager at Kinglea Court

It has been an absolute pleasure having you stay with us for respite. We are delighted to hear that you have enjoyed everything within our home. Your kind words about our team mean a great deal to us, and we will be sure to share your lovely comments with all the staff, who work hard to make every...  

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Review of Kinglea Court from Tracy B (Friend of Resident) published on 25 May 2026 Submitted via Website
Overall Experience

A truly lovely care home with caring, compassionate staff who go above and beyond for residents. The atmosphere is warm, friendly, and welcoming, and it's clear that everyone is treated with dignity and kindness. The home is always clean, comfortable, and well organised, with plenty of activities and support available. Communication with families is excellent, giving real peace of mind. Thank you to the whole team for the wonderful care and dedication you provide every day.

Reply from Lisa Coombs, Registered Manager at Kinglea Court

Thank you so much for your kind and thoughtful words. It means a great deal to our whole team to hear that you felt the warmth, care, and compassion we strive to provide every day. We are passionate about creating a safe, welcoming, and comfortable home where every resident is treated with dignity,...  

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Review of Kinglea Court from C G (Friend of Resident) published on 21 May 2026 Submitted via Postal Card
Overall Experience

From the initial contact and viewing of the home, staff have been welcoming and shown us around. Care has been excellent. Excellent facility and always kept clean. Staff caring and helpful.

Reply from Lisa Coombs, Registered Manager at Kinglea Court

Thank you for your lovely review and kind comments. We're so pleased to hear that you felt welcomed from your very first visit and that you have been happy with the care provided. Our team works hard to create a warm, caring, and clean environment for all of our residents and visitors, so it means...  

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Review of Kinglea Court from E P (Granddaughter of Resident) published on 21 May 2026 Submitted via Website
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We've been so impressed with the care our nan receives here. The staff are genuinely kind, compassionate, and always go above and beyond to make her feel comfortable and happy. The management team are amazing - so supportive, approachable, and always willing to help with anything we need. It gives our family real peace of mind knowing she is in such caring hands. We can't thank everyone enough for the incredible work they do every day. Highly recommended

Reply from Lisa Coombs, Registered Manager at Kinglea Court

Thank you so much for your kind and thoughtful words. It truly means a great deal to our whole team to hear that your nan feels comfortable, happy, and well cared for with us. We are incredibly proud of our staff and management team, who work hard every day to provide compassionate, person-centred...  

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Review of Kinglea Court from Kim M (Daughter of Resident) published on 19 May 2026 Submitted via Website
Overall Experience

My father has settled in really quickly and without any problems due to the lovely warm and welcoming staff.

All my contact with the home has been informative and reassuring

-nothing is too much for them.

He is now safe, happy, eating well and relaxed. I can at last be his daughter again.

Thankyou to all the staff at kingslea

Reply from Jade Tomlin, Front of House Manager at Kinglea Court
Thank you so much for your lovely review.
It really means a lot to hear that you feel reassured and supported by the team. We're so pleased to know he's settled, happy, and doing well, that's exactly what we hope for.

And we especially appreciate what you said about being able to just be his...  

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Review of Kinglea Court from Ann L (Friend of Resident) published on 19 May 2026 Submitted via Website
Overall Experience

I have a friend who resided at Kinglea Court, first impressions is that it looks a feels like a luxury hotel, my friend is honestly having the time of her life. She has only ever told me great things and she's excited to meet new residents as they come in. Lisa and Jade were especially helpful to her when she first arrived and made her feel safe, settled and welcomed. I would highly recommend for anyone looking for a care home.

Reply from Jade Tomlin, Front of House Manager at Kinglea Court
Thank you so much for your lovely review.
It's wonderful to hear that your friend has settled in so well and is enjoying her time with us, that really means a lot. Creating a warm, welcoming place where people can feel happy and at home is exactly what we aim for.

We're especially glad Lisa and...  

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Review of Kinglea Court from Joanna B (Daughter of Resident) published on 17 April 2026 Submitted via Website
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Very impressed by all aspects of the care provided by Kinglea Court.

My father was admitted at a point of need and from the first conversation everything has been excellent. The care has extended to my mother, my husband and myself when we visit as well.

Just such a caring and professional team and wonderful facilities. The home has only being open for a short time so the number of residents is currently low and by definition everything is new and shiny but I am sure the high standards I have experienced will continue.

Reply from Lisa Coombs, Registered Manager at Kinglea Court

Thank you so much for your kind and thoughtful review. We're truly grateful for your words and for the trust you've placed in us at such an important time for your family. It means a great deal to hear that the care and support provided to your father and to all of you during your visits has made a...  

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Review of Kinglea Court from A B (Son-in-law of Resident) published on 17 April 2026 Submitted via Website
Overall Experience
The standard of care my Father-in-law is first class. From the moment he entered the home, every staff member we have interaction has been completely professional and dedicated to his welfare.
The general manager and care manager carried out a home visit within an hour of our call. They made all the arrangements to safely transport my father-in-law to the home, and ensured that he was able to receive the support and care that he needs. We have been able to witness this fantastic level of care during visits
The building is brand new. As you would expect the rooms are spacious and all public rooms beautifully decorated.
When visiting we have been offered refreshments and lunch which is a nice touch.

Our thanks to all the wonderful staff at the home

Reply from Lisa Coombs, General Manager at Kinglea Court

Thank you for your kind words, we are glad we were able to support in a time of need. We take great pride in providing exceptional care for residents and relatives, guiding them through their care journey. We will proudly share the review our team.

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Review of Kinglea Court from S P (Friend of Resident) published on 15 April 2026 Submitted via Postal Card
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Walking in the building, I was made to feel so welcome and seeing my friend with a big smile on his face was amazing to see. I was invited to have lunch with him, which I expected, the lunch was very tasty and plentiful. We enjoyed a glass of wine and then had a tour of the grounds, wildlife and picturesque gardens, with bird feeders. My friend was so overwhelmed.

Reply from Jade Tomlin, Customer Relations Manager at Kinglea Court

Thank you so much for your kind words. It really means a lot to hear how welcome you felt and to know your friend enjoyed the day so much. Seeing those smiles, sharing lunch, and spending time in our gardens are exactly the moments we love to create. We hope to see you again very soon.

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