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Care Home Owned by Crystal Care Collection in London

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Crystal Care Collection in London

Only the locations & reviews in London for Crystal Care Collection are showing below.

View the details of all 30 locations (with 472 reviews) owned by Crystal Care Collection

Crystal Care Collection Locations in London (1)

 - Browse 1 Care Home owned by Crystal Care Collection in London
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Kinglea Court
Sewardstone Road, Waltham Abbey E4 7RE 
9.3 8 reviews
Kinglea Court, Waltham Abbey, London
"A truly lovely care home with caring, compassionate staff who go above and beyond for residents. The atmosphere is warm, friendly, and…"   Read all 8 reviews
  • from £1,695 / week
  • 66 Rooms
Location Type Care Home

Kinglea Court, a new care home in Chingford operated by Crystal Care Collection and has been thoughtfully designed with sustainable living at its heart. The home offers high-quality residential, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Crystal Care Collection Reviews in London (8)

9.8

Crystal Care Collection has a Group Review Score of 9.8 (9.769) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Review of

Kinglea Court

from Tracy B (Friend of Resident) published on 25 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A truly lovely care home with caring, compassionate staff who go above and beyond for residents. The atmosphere is warm, friendly, and welcoming, and it's clear that everyone is treated with dignity and kindness. The home is always clean, comfortable, and well organised, with plenty of activities and
support available. Communication with families is excellent, giving real peace of mind. Thank you to the whole team for the wonderful care and dedication you provide every day.
Reply from Lisa Coombs, Registered Manager at Kinglea CourtThank you so much for your kind and thoughtful words. It means a great deal to our whole team to hear that you felt the warmth, care, and compassion we strive to provide every day. We are passionate about creating a safe, welcoming, and comfortable home where every resident is treated with dignity, respect, and kindness. Your appreciation for our staff, activities, and communication with families is truly valued, and we will be sure to share your lovely feedback with the entire team. Thank you again for taking the time to leave such a wonderful review and for placing your trust in us.
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Review of

Kinglea Court

from C G (Friend of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial contact and viewing of the home, staff have been welcoming and shown us around. Care has been excellent. Excellent facility and always kept clean. Staff caring and helpful.
Reply from Lisa Coombs, Registered Manager at Kinglea CourtThank you for your lovely review and kind comments. We're so pleased to hear that you felt welcomed from your very first visit and that you have been happy with the care provided. Our team works hard to create a warm, caring, and clean environment for all of our residents and visitors, so it means a lot to receive such positive feedback. We will be sure to share your comments with the staff, who will truly appreciate your kind words.
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Review of

Kinglea Court

from E P (Granddaughter of Resident) published on 21 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been so impressed with the care our nan receives here. The staff are genuinely kind, compassionate, and always go above and beyond to make her feel comfortable and happy. The management team are amazing - so supportive, approachable, and always willing to help with anything we need. It gives our
family real peace of mind knowing she is in such caring hands. We can't thank everyone enough for the incredible work they do every day. Highly recommended
Reply from Lisa Coombs, Registered Manager at Kinglea CourtThank you so much for your kind and thoughtful words. It truly means a great deal to our whole team to hear that your nan feels comfortable, happy, and well cared for with us. We are incredibly proud of our staff and management team, who work hard every day to provide compassionate, person-centred care and support to both our residents and their families. Knowing that we can give you peace of mind is one of the greatest compliments we could receive.
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Review of

Kinglea Court

from Kim M (Daughter of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has settled in really quickly and without any problems due to the lovely warm and welcoming staff.


All my contact with the home has been informative and reassuring
-nothing is too much for them.


He is now safe, happy, eating well and relaxed. I can at last be his daughter again.


Thankyou

to all the staff at kingslea
Reply from Jade Tomlin, Front of House Manager at Kinglea CourtThank you so much for your lovely review.
It really means a lot to hear that you feel reassured and supported by the team. We're so pleased to know he's settled, happy, and doing well, that's exactly what we hope for.
And we especially appreciate what you said about being able to just be his daughter again. That means everything to us.
We'll be sure to share your kind words with the team.
Thank you again
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Review of

Kinglea Court

from Ann L (Friend of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a friend who resided at Kinglea Court, first impressions is that it looks a feels like a luxury hotel, my friend is honestly having the time of her life. She has only ever told me great things and she's excited to meet new residents as they come in. Lisa and Jade were especially helpful to her
when she first arrived and made her feel safe, settled and welcomed. I would highly recommend for anyone looking for a care home.
Reply from Jade Tomlin, Front of House Manager at Kinglea CourtThank you so much for your lovely review.
It's wonderful to hear that your friend has settled in so well and is enjoying her time with us, that really means a lot. Creating a warm, welcoming place where people can feel happy and at home is exactly what we aim for.
We're especially glad Lisa and myself made such a positive difference when she first arrived. We'll be sure to pass your kind words on.
Thank you again for your recommendation
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Review of

Kinglea Court

from Joanna B (Daughter of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed by all aspects of the care provided by Kinglea Court.


My father was admitted at a point of need and from the first conversation everything has been excellent. The care has extended to my mother, my husband and myself when we visit as well.


Just such a caring and professional team

and wonderful facilities. The home has only being open for a short time so the number of residents is currently low and by definition everything is new and shiny but I am sure the high standards I have experienced will continue.
Reply from Lisa Coombs, Registered Manager at Kinglea CourtThank you so much for your kind and thoughtful review. We're truly grateful for your words and for the trust you've placed in us at such an important time for your family. It means a great deal to hear that the care and support provided to your father and to all of you during your visits has made a positive difference. Our team is very proud of the warm, professional environment they've created, and feedback like yours reassures us that we're achieving what we set out to do.
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Review of

Kinglea Court

from A B (Son-in-law of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care my Father-in-law is first class. From the moment he entered the home, every staff member we have interaction has been completely professional and dedicated to his welfare.
The general manager and care manager carried out a home visit within an hour of our call. They made all the
arrangements to safely transport my father-in-law to the home, and ensured that he was able to receive the support and care that he needs. We have been able to witness this fantastic level of care during visits
The building is brand new. As you would expect the rooms are spacious and all public rooms beautifully decorated.
When visiting we have been offered refreshments and lunch which is a nice touch.
Our thanks to all the wonderful staff at the home
Reply from Lisa Coombs, General Manager at Kinglea CourtThank you for your kind words, we are glad we were able to support in a time of need. We take great pride in providing exceptional care for residents and relatives, guiding them through their care journey. We will proudly share the review our team.
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Review of

Kinglea Court

from S P (Friend of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walking in the building, I was made to feel so welcome and seeing my friend with a big smile on his face was amazing to see. I was invited to have lunch with him, which I expected, the lunch was very tasty and plentiful. We enjoyed a glass of wine and then had a tour of the grounds, wildlife and picturesque
gardens, with bird feeders. My friend was so overwhelmed.
Reply from Jade Tomlin, Customer Relations Manager at Kinglea CourtThank you so much for your kind words. It really means a lot to hear how welcome you felt and to know your friend enjoyed the day so much. Seeing those smiles, sharing lunch, and spending time in our gardens are exactly the moments we love to create. We hope to see you again very soon.
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Awards / Recognitions (0)

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