Care Homes Owned by Crystal Care Collection in East Sussex
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in East Sussex for Crystal Care Collection are showing below.
View the details of all 25 locations (with 264 reviews) owned by Crystal Care Collection
Crystal Care Collection Locations in East Sussex (3)
Collington Park Lodge
9.8
14 reviews
Collington Lane East, Bexhill-on-Sea TN39 3RJ
"My aunt has settled into her new surrounding, mainly due to the help and patience from all the staff who cannot be more halpfull, as a…" Read all 14 reviews
Location Type Care Home
A brand-new, purpose-built care home in Bexhill-on-Sea, opening in March 2025. Designed to provide exceptional residential and dementia care, the home offers a warm, welcoming environment where residents can feel safe, comfortable, and truly at home.… Read more about Collington Park Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 66 Rooms
- from £1,575 / week
Ponbay Lodge
8.6
4 reviews
187 The Ridge, Hastings TN34 2AE
"Mum went into Ponbay Lodge after a fall at home and a subsequent hospital stay. the staff were very caring and attentive and encouraged Mum…" Read all 4 reviews
Location Type Care Home
Discover compassionate, all-inclusive care at Ponbay Lodge, a newly opened care home in the heart of St Helen’s, Hastings. Officially opened in August 2025, Ponbay Lodge combines expert residential, dementia, and respite care with a warm, homely atmosphere… Read more about Ponbay Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 66 Rooms
- from £1,550 / week
Crystal Care Collection Reviews in East Sussex (18)
9.3
Crystal Care Collection has a Group Review Score of 9.3 (9.347) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.
Review of
Ponbay Lodge
from J S (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum went into Ponbay Lodge after a fall at home and a subsequent hospital stay. the staff were very caring and attentive and encouraged Mum with building her confidence back up in readiness for returning home. She was treated as an individual and her dignity was at the forefront of her care. She also
enjoyed a few luxurious baths, which she has been unable to have for several years.
Reply from Gailynne Peters, Front of House Manager at Ponbay LodgeWe would like to thank you for taking the time to give us a lovely review which we appreciate and we do hope that mum joins again in the near future
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Review of
Collington Park Lodge
from Simon R (Nephew of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt has settled into her new surrounding, mainly due to the help and patience from all the staff who cannot be more halpfull, as a visitor we always greeted with a smile and a coffee,
My aunt Dorothy in her own words is very happy, and that's what really matters
My aunt Dorothy in her own words is very happy, and that's what really matters
Reply from Lucy Lester, CRM at Collington Park LodgeThank you very much for your review and we are delighted that your Aunt has settled well and is enjoying being part of our Collington Park Lodge family. It's good to know that you enjoy your visits too and that you always feel welcomed.
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Review of
Ponbay Lodge
from Alexander F (Respite Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Whole experience of Professional Care Team, from Head Manager to Laundry Worker providing Business Continuity and IT facility in addition to normal care for myself, including servicing overnight Due Diligence work with refreshments and Meeting Space, enabling Video Call Conference for Family shows what
a valuable resource this is.for the Hastings Community.
Reply from Vickie Willard, General Manager at Ponbay LodgeThank you so much Mr AF for your kind words and for sharing your positive experience with our team at Ponbay Lodge. Its wonderful to hear that you felt well supported throughout your stay, We are delighted that our efforts to provide high quality care, both during the day and night have had such a difference to your stay. Your feedback means a great deal to us and reminds the whole team how important our work is within the local community.
Thank you again for taking the time to write this lovely review.
Kind regards Mrs Vickie Willard- General Manager
Thank you again for taking the time to write this lovely review.
Kind regards Mrs Vickie Willard- General Manager
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Review of
Collington Park Lodge
from Tim J (Nephew of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt is very happy at Collington Park Lodge. She is very comfortable in her room. The facilities are excellent. Staff could not be more accommodating and respectful to the residents. Food is first rate. There is a range of extended activities for residents. Overall there is a lovely feel to the
place.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you so much for this lovely review. We always aim to do our very best for our residents!
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Review of
Collington Park Lodge
from Wendy B (Friend of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend is very happy as a permanent resident, the staff are friendly and helpful, the buiding is spacious, very well furnished and decorated, very clean. Theres a good choice of food homemade cakes. She is veyr well looked after, all of her needs are met. Its like home from home.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you so much for the lovely review, we aim to ensure that all our residents living with us is happy!
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Review of
Ponbay Lodge
from A B (Daughter of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everything that we have experienced at Ponbay Lodge so far has been wonderful. Gailynne at the front desk has been so kind and helpful with every enquiry we've made. Both Kim and Vicki in management came out to assess my mum the same afternoon to help get her care asap. Each carer I have met has been
so supportive and caring, not only to my mum but all of us as a family. All the staff at Ponbay Lodge are amazing.
The home itself is brand new and purposely built, everything is beautifully presented.
After having such a difficult decision to access care, we feel so happy mum is in an environment where we know she is treated with respect and is safe.
The home itself is brand new and purposely built, everything is beautifully presented.
After having such a difficult decision to access care, we feel so happy mum is in an environment where we know she is treated with respect and is safe.
Reply from Vickie Willard, General Manager at Ponbay LodgeDear AB
Thank you so much for your kind words and for taking the time to share your positive experience at Ponbay Lodge. We're delighted to hear that you're happy with the care and support provided by our team. Our staff work hard to create a warm, safe, and welcoming environment for all our residents, and it's wonderful to know this has made a difference to you and your family.
Your feedback means a great deal to us, and we'll be sure to share your lovely comments with the whole team.
With warm regards,
Vickie Willard
General Manager, Ponbay Lodge Care Home
Thank you so much for your kind words and for taking the time to share your positive experience at Ponbay Lodge. We're delighted to hear that you're happy with the care and support provided by our team. Our staff work hard to create a warm, safe, and welcoming environment for all our residents, and it's wonderful to know this has made a difference to you and your family.
Your feedback means a great deal to us, and we'll be sure to share your lovely comments with the whole team.
With warm regards,
Vickie Willard
General Manager, Ponbay Lodge Care Home
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Review of
Ponbay Lodge
from Sarah B (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother had a very happy respite stay.
The staff have all been kind and caring. It's hard to give full review as the home is so new and only a handful of residents.
Mums only comment would be there weren't many activities as there weren't enough people yet. But there will be a full programme available
The staff have all been kind and caring. It's hard to give full review as the home is so new and only a handful of residents.
Mums only comment would be there weren't many activities as there weren't enough people yet. But there will be a full programme available
. We will definatly use the home for respite again in the future and possibly full time.
Reply from Harry Garston, Regional Director at Ponbay LodgeThank you so much for taking the time to leave such a lovely review. We are extremely excited to welcome your Mum back in the very near future. As we have grown, our activity program has grown with us and we hope your Mum will enjoy the new program! Thank you again. Harry
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Review of
Collington Park Lodge
from J K (Granddaughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot recommended this home enough! It is beautiful and has a very calm feel
To it. The staff are so helpful and lovely and kind. My grandma enjoys the activity and she was buzzing after the pub quiz and movement sessions. The management team is approachable and visible which makes a huge difference!!
To it. The staff are so helpful and lovely and kind. My grandma enjoys the activity and she was buzzing after the pub quiz and movement sessions. The management team is approachable and visible which makes a huge difference!!
And the staff look like they are proud to work here. We are so glad we found Collington Park. A huge thank you from
All of us!!
All of us!!
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you for this lovely review! We aim to make sure everyone feels at home when they come through our doors!
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Review of
Collington Park Lodge
from Undine R (Friend of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home is very inviting and cosy. The staff go above and beyond to look after the residents and their friends/ family. There are a lot of activities to choose from, too. I had a meal whilst visiting and felt like I was in a top restaurant. The home clean and tidy with a beautiful interior. Best experience
and recommendation.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you so much for the kind words and lovely review of our home!
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Review of
Collington Park Lodge
from David B (Brother-in-law of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always greeted on arrival with respect, and always helpful. Nothing is too much trouble for staff, and a pleasant attitude at all times.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you for the lovely feedback! Our staff aim to ensure that everyone that visits the home feels at home when they walk through our doors!
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Review of
Collington Park Lodge
from P B (Sister of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It's a new building, very well designed and tastefully decorated throughout and comfortable furniture. Staff are extremely helpful and caring. Very secure building.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you so much for taking the time to leave us such a lovely review! We appreciate your kind words
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Review of
Collington Park Lodge
from Lisa T (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has recently moved to Collington Park Lodge for respite care. She has settled in very quickly and is enjoying her stay. All the staff I have met to date have all been very kind and caring, nothing is too much trouble. It does not feel like a care home, it is very relaxed and the facilities are
much like a luxury hotel. I would not hesitate to recommend this rest home.
Reply from Harry Garston, Regional Director at Collington Park LodgeThank you for taking the time to leave us such a lovely review. We are really pleased your Mum is enjoying being with us and that have had a great experience. We look forward to welcoming back to the home! Thank you again.
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Review of
Collington Park Lodge
from E K (Niece of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home has a homely environment, with staff who are caring + thoughtful. I am impressed with the experience my uncle is receiving.
Reply from Bianca Wilson, General Manager at Collington Park LodgeWe aim to offer everyone that lives with us the best experience possible. We appreciate your kind review.
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Review of
Collington Park Lodge
from P C (Friend of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A friend is a resident at this care home, and so far, I can't fault it; the care she receives is beyond what I expected. They are caring and friendly. The food, from what I've seen, is amazing, and the choice is excellent. I know she doesn't take part in much, but this could change, hopefully, but it
seems as though they encourage residents to join in. The feedback page is a good way to keep in touch overall.
Reply from Bianca Wilson, General Manager at Collington Park LodgeWe always aim to find something that each resident can enjoy, thank you so much for the lovely review. It means so much to our team
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Review of
Collington Park Lodge
from Emily L (Friend of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Warm and welcoming environment. Such friendly staff. Appears to be well led by knowledgeable, experienced management team would absolutely recommend for someone I love if ever needed.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you for the lovely review. We are glad that you found the home so welcoming.
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Review of
Collington Park Lodge
from Gill S (Friend of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
An amazing addition to Bexhill, a warm welcome & all staff attentive, polite & welcoming. Very high end feel, garden room was bright & homely, with all up to date, fully equipped. Saw the weekly activities which was well throughout to suit everyone. Lots of parking & beautiful grounds. The patient I
visited was very comfortable & content having her hair & nails done & chosen outfits. Fabulous rooms. I would highly recommend Collington Park Lodge. 5* deluxe, very impressed.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you so much for your lovely review. We strive to give the highest level of care and are so blessed to be able to do this in beautiful surroundings.
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Review of
Collington Park Lodge
from J B (Son of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Highly recommend!
My dad recently transferred to this care home from another facility, and the entire experience has been outstanding.
From the very beginning, the manager and staff went above and beyond to ensure a smooth and stress-free transition. Their support and dedication far exceeded our expectations,
My dad recently transferred to this care home from another facility, and the entire experience has been outstanding.
From the very beginning, the manager and staff went above and beyond to ensure a smooth and stress-free transition. Their support and dedication far exceeded our expectations,
and it was clear that they genuinely cared. Dad was warmly welcomed the moment he arrived, and that warmth has continued every day since.
Dad often describes the food as "top notch," and after joining him for lunch myself, I couldn't agree more - the quality was exceptional, even better than many restaurants. The chef truly does an amazing job.
Despite being a newer home, the manager has built a fantastic team. After our difficult experience at the previous care home, I was understandably anxious, but now I sleep peacefully knowing that Dad is in safe, caring hands - with people who clearly love what they do.
Thank you to everyone for your incredible care and compassion.
Dad often describes the food as "top notch," and after joining him for lunch myself, I couldn't agree more - the quality was exceptional, even better than many restaurants. The chef truly does an amazing job.
Despite being a newer home, the manager has built a fantastic team. After our difficult experience at the previous care home, I was understandably anxious, but now I sleep peacefully knowing that Dad is in safe, caring hands - with people who clearly love what they do.
Thank you to everyone for your incredible care and compassion.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you for the lovely review! We really appreciate the kind words
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Review of
Collington Park Lodge
from Stephanie M (Friend of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As the personal assistant of a resident, I've had the opportunity to observe first-hand the outstanding level of care provided at this home. From the very beginning, the transition from the previous care home was handled smoothly and thoughtfully. Upon arrival, the staff took the time to really get
to know my client, which made a big difference in helping her settle in comfortably.
Every member of the team we've encountered has been happy, helpful, and genuinely caring - it's incredibly refreshing to see. In just two weeks, my client has already gained weight and looks so much healthier and more content. It's clear that the food is not only nutritious but also very well-prepared - she's enjoying her meals again!
The home itself is immaculate, and that high standard of cleanliness reflects the overall quality of care provided. I can't say enough positive things - both the environment and the team have exceeded expectations in every way. Thank you for making such a difference
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you for the very complimentary review! We aim to provide the highest level of care and it means so much to us that you are happy with our service!
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