Care Homes Owned by Crystal Care Collection in East Sussex

I came for lunch with my mother and was super impressed. The place is like a posh hotel. The staff are really friendly and I witnessed real care and concern for other residents. Food is great quality. I cant wait to get a room for myself.

My dad became a resident at Maris View in July this year. From the time we identified the home the staff made the difficult transition from hospital to home as easy as possible. Once in the home, and understanding dad isn't the easiest resident, the staff have made him feel so welcome, they have made both my mum and myself so welcome also. The professionalism of all the staff is just brilliant. It is clear the home is very well run from senior managers to the cleaners. Both my mum and I are so very grateful to all the staff for the way they look after dad.

Mum went to Mais View for a second period of respite care following an exceptionally good experience there in June. Unfortunately, whilst at MV she had a flare up of an underlying condition and became very unwell. The staff at the Care Home were absolutely superb - and as a family we feel she may not have survived without their unwavering diligence and care. We cannot speak highly enough of them - and will always be overwhelmingly grateful for the wonderful support they gave not just to Mum, but to the family as a whole. Thank you all so very much.

I can't say anything bad. It is so good.

Mum has been at Maris View since April this year and it has been a welcome relief to us all as a family knowing she is well cared for, as her dementia progresses her needs are met with dignity and care, the environment is calm and pleasant for family visits

Would definitely be recommending for future stays.

From the moment we booked to visit which was on a Saturday afternoon and Adam very kindly stayed beyond his shift to show us around we immediately received a very welcoming loving professional and caring perception of this most excellent care home. This continued afterwards with a smooth administration process prior to my mother's visit. My mother stayed for two weeks respite and from the day of arrival she was in incredibly well looked after. Her room was delightful. The staff and the food were excellent. She had lots of stimulating things to do and took to the whole experience really well she has subsequently expressed a desire to return which is something we are hoping to arrange in the near future on a more permanent basis. I would have no hesitation in recommending this as outstanding.

Since even before resident came to stay at Ponbay the staff have been exemplary. Clear communication and even visited all the way down to Dorset to assess and make sure everything was as it should be. The food is good and the whole place is clean, tidy and well kept with nice outdoor spaces and generally feels homely. Ponbay even take the residents out on day trips here and there which is amazing too. The staff genuinely care and are always attentive, caring and friendly. All in all it's a very difficult job done very well indeed by a great team.

I have nothing but praise for Ponbay & their amazing staff. The time and attention they provide is exceptional - they genuinely do care. When full time residential care was needed there was only one place we as a family, and my grandfather wanted to be - Ponbay. They have helped enormously with everything from advice about finances to making sure he is happy and comfortable. I'm particularly impressed with their range of enrichment activities and trips out. My grandfather can't wait to tell us what he has been up to. Ponbay is always spotless and the facilities are wonderful - hair salon, little shop and cinema room amongst other things. And the food is excellent - they welcome family to meals as well. But what makes Ponbay are the staff. They have got to know my grandfather very quickly and spend time with him. I am sure they are very busy but always take the time to give that valuable 1-2-1 attention. He tells me that Ponbay is his new home which couldn't be more wonderful to hear.

The team at Ponbay Lodge are truly outstanding, the level of care they provide is at such a high level! And a beautiful home setting for the residents! I attended the open day to celebrate the homes first birthday, a wonderful day filled with love and laughter! Well done all!

The last thing anyone wants is to see someone they love entering a care home, however Ponbay Lodge has certainly put my mind at rest. I witness the interaction between the residents and staff, the time, thought, care, patience and humour that is put in every day. The support given to residents and their families is exceptional as is the welcome and encouragement to not just "visit" but be a part of the wonderful community that Ponbay Lodge definitely is.

was a great environment to be be in the food was top tier and the singer was great everyone looked like they was having a great time everyone was smiling and you could tell everyone was happy to be there

All the staff are amazing. My mum has become a different person since been here. It's like she has a new lease of life. She is going out on day trips joining in on activities, eating better and visiting family is always made welcome. Can't recommend Ponbay Lodge enough.

Everything about this care home is excellent with a friendly, welcoming, homely atmosphere. All the staff are caring, motivated, efficient and kind. Nothing is too much trouble and many activities for the residents to enjoy. All residents, whether permanent or temporary are all treated with respect and dignity. The chefs produce superb food with much variety & choice. One could not find the slightest fault with anything here the residents are encouraged to socialise and relax in such a happy atmosphere.

I think that footpath by the care parking is dnagerous as the path is uneven, re the stopes which take you by surprise. This needs some yellow markings to warn you.

I recently visited a friend at Maris View for the first time, and not knowing what to expect, I was truly impressed. Maris View sets a remarkable standard for compassionate, person-centred care. During my visit, I saw just how attentive the team were to all the residents, taking the time to chat with them and make sure their needs were met. The environment and facilities are exceptional, with a calm, homely feel throughout.

The cleanliness of the home is excellent and the food is amazing, home cooked and fresh. I would thoroughly recommend Maris View. Thank you everyone for the care given to my mother.

The food is good and fresh. The family are also offered tea, coffee and cakes, which are amazing. There is always something going on for the residents either at Ponbay or going for days out. We felt Dad (99) was safe and well cared for there and the ladies loved him!!. He sadly passed away in hospital after a short illness and we have missed all the staff as they also made us feel so welcome.

We will always keep Ponbay Lodge in mind .

Thank you to each and every one of the team.