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Care Homes Owned by Crystal Care Collection in East Sussex

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Crystal Care Collection in East Sussex

Only the locations & reviews in East Sussex for Crystal Care Collection are showing below.

View the details of all 25 locations (with 302 reviews) owned by Crystal Care Collection

Crystal Care Collection Locations in East Sussex (3)

 - Browse 3 Care Homes owned by Crystal Care Collection in East Sussex
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Collington Park Lodge
Collington Lane East, Bexhill-on-Sea TN39 3RJ 
9.8 14 reviews
Collington Park Lodge, Bexhill-on-Sea, East Sussex
"My aunt has settled into her new surrounding, mainly due to the help and patience from all the staff who cannot be more halpfull, as a…"   Read all 14 reviews
  • from £1,575 / week
  • 66 Rooms
Location Type Care Home

This care home in Bexhill-on-Sea is designed to provide exceptional residential and dementia care. The home offers a warm, welcoming environment where residents can feel safe, comfortable, and ... Read more about Collington Park Lodge

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Ponbay Lodge
187 The Ridge, Hastings TN34 2AE 
9.1 8 reviews
Ponbay Lodge, Hastings, East Sussex
"A very prompt and welcoming response to an initial tour and application for my younger brother - quick assessment. Organised transport from…"   Read all 8 reviews
  • from £1,575 / week
  • 66 Rooms
Location Type Care Home

Discover compassionate, all-inclusive care at Ponbay Lodge, a newly opened care home in the heart of St Helen’s, Hastings. Officially opened in August 2025, Ponbay Lodge combines expert residential, ... Read more about Ponbay Lodge

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Maris View
Opening May 2026
1B Pacific Drive, Langney BN23 6DW 
Maris View, Langney, East Sussex
  • 66 Rooms
Location Type Care Home

Opening in Spring 2026 - Maris View care home is in the coastal town of Eastbourne, just a short distance from Pevensey Bay. Set within a peaceful area, residents can enjoy the perfect balance of ... Read more about Maris View

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Crystal Care Collection Reviews in East Sussex (22)

9.5

Crystal Care Collection has a Group Review Score of 9.5 (9.479) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Review of

Ponbay Lodge

from M B (Brother of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very prompt and welcoming response to an initial tour and application for my younger brother - quick assessment. Organised transport from hospital and welcoming engagement and care plan. Already showing signs of mobility and interaction with staff and other residents. Promising to be a very good choice
and late life experience for my brother.
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Review of

Ponbay Lodge

from Tanya B (Daughter of Resident) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came into Ponbay care home at the beginning of February, I was anxious as I didn't think she would be happy to stay at the home, but from the moment Mum went through the front door all the staff from reception to management to the carers made Mum feel so special and welcome,
I've been
truly amazed as to how Mum has settled in and I believe this is down to the caring attitude of staff. Mum has taken parts in different activities that she wasn't doing at home and has enjoyed her meals sitting at a table again ,
The Home itself has been designed very well with many different areas to sit, it's beautiful and light inside with every aspect fought through to make everyone stay there comfortable,
I would like to give a special thank you to Gaylynne, Zach, Chloe, Shelley, Emma, Mandy, Natalie, these are just some of the wonderful staff who made Mum feel very welcome.
I look forward to many more visits and having memorable times with Mum again
Reply from Gailynne Peters, Front of House Manager at Ponbay LodgeThank you very much for your kind and positive feedback. We truly appreciate you taking the time to share your experience.
It is very rewarding for our team to know that the care, support, and environment provided at Ponbay Lodge have had such a positive impact. Our staff work hard to ensure that residents feel safe, comfortable, and well cared for, and it is always encouraging to hear when this is recognised by families.
Your comments will be shared with the whole team, as they mean a great deal to everyone involved in supporting our residents each day.
Thank you again for your support and trust in Ponbay Lodge.
Kind regards,
Ponbay Lodge Management Team
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Review of

Ponbay Lodge

from Carol B (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was admitted to Ponbay Care Home as an emergency over the Xmas period after breaking her shoulder/humerus. She was assessed urgently and welcomed into Ponbay the following day ie 24th December where she spent a very happy 8 weeks, whilst she was recovering sufficiently to go back to
her independent living.


I cannot thank the staff enough for the wonderful care and support she was given at such a difficult time in her and our lives. All the staff treated her with kindness, dignity and respect and I wouldn't hesitate to recommend this Care Home to others in need.

Reply from Gailynne Peters, Front of House Manager at Ponbay LodgeThank you so much for issuing us with a review, it is always wonderful to be able to support our residents and their families. We also do appreciate your honesty.
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Review of

Ponbay Lodge

from T B (Respite Resident) published on 25 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I immediately felt at home, all staff, whatever their role, were friendly, nothing too much trouble and went out of their way to give us all a pleasant experience. With various activities to keep us entertained. If I need more care in the future I will have no reservations in returning. I also liked
everything included in price, with no extra to pay.
Reply from Gailynne Peters, Front of House Manager at Ponbay LodgeThank you for taking the time to leave such a lovely review. Your kind feedback is greatly appreciated and motivates us to continue delivering the best possible experience. We're so grateful for your support and are delighted to know you had a positive experience.
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Review of

Ponbay Lodge

from J S (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into Ponbay Lodge after a fall at home and a subsequent hospital stay. the staff were very caring and attentive and encouraged Mum with building her confidence back up in readiness for returning home. She was treated as an individual and her dignity was at the forefront of her care. She also
enjoyed a few luxurious baths, which she has been unable to have for several years.
Reply from Gailynne Peters, Front of House Manager at Ponbay LodgeWe would like to thank you for taking the time to give us a lovely review which we appreciate and we do hope that mum joins again in the near future
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Review of

Collington Park Lodge

from Simon R (Nephew of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has settled into her new surrounding, mainly due to the help and patience from all the staff who cannot be more halpfull, as a visitor we always greeted with a smile and a coffee,
My aunt Dorothy in her own words is very happy, and that's what really matters
Reply from Lucy Lester, CRM at Collington Park LodgeThank you very much for your review and we are delighted that your Aunt has settled well and is enjoying being part of our Collington Park Lodge family. It's good to know that you enjoy your visits too and that you always feel welcomed.
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Review of

Ponbay Lodge

from Alexander F (Respite Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whole experience of Professional Care Team, from Head Manager to Laundry Worker providing Business Continuity and IT facility in addition to normal care for myself, including servicing overnight Due Diligence work with refreshments and Meeting Space, enabling Video Call Conference for Family shows what
a valuable resource this is.for the Hastings Community.
Reply from Vickie Willard, General Manager at Ponbay LodgeThank you so much Mr AF for your kind words and for sharing your positive experience with our team at Ponbay Lodge. Its wonderful to hear that you felt well supported throughout your stay, We are delighted that our efforts to provide high quality care, both during the day and night have had such a difference to your stay. Your feedback means a great deal to us and reminds the whole team how important our work is within the local community.
Thank you again for taking the time to write this lovely review.
Kind regards Mrs Vickie Willard- General Manager
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Review of

Collington Park Lodge

from Tim J (Nephew of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is very happy at Collington Park Lodge. She is very comfortable in her room. The facilities are excellent. Staff could not be more accommodating and respectful to the residents. Food is first rate. There is a range of extended activities for residents. Overall there is a lovely feel to the
place.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you so much for this lovely review. We always aim to do our very best for our residents!
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Review of

Collington Park Lodge

from Wendy B (Friend of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is very happy as a permanent resident, the staff are friendly and helpful, the buiding is spacious, very well furnished and decorated, very clean. Theres a good choice of food homemade cakes. She is veyr well looked after, all of her needs are met. Its like home from home.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you so much for the lovely review, we aim to ensure that all our residents living with us is happy!
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Review of

Ponbay Lodge

from A B (Daughter of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything that we have experienced at Ponbay Lodge so far has been wonderful. Gailynne at the front desk has been so kind and helpful with every enquiry we've made. Both Kim and Vicki in management came out to assess my mum the same afternoon to help get her care asap. Each carer I have met has been
so supportive and caring, not only to my mum but all of us as a family. All the staff at Ponbay Lodge are amazing.
The home itself is brand new and purposely built, everything is beautifully presented.
After having such a difficult decision to access care, we feel so happy mum is in an environment where we know she is treated with respect and is safe.
Reply from Vickie Willard, General Manager at Ponbay LodgeDear AB

Thank you so much for your kind words and for taking the time to share your positive experience at Ponbay Lodge. We're delighted to hear that you're happy with the care and support provided by our team. Our staff work hard to create a warm, safe, and welcoming environment for all our residents, and it's wonderful to know this has made a difference to you and your family.

Your feedback means a great deal to us, and we'll be sure to share your lovely comments with the whole team.

With warm regards,
Vickie Willard
General Manager, Ponbay Lodge Care Home
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Review of

Ponbay Lodge

from Sarah B (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a very happy respite stay.
The staff have all been kind and caring. It's hard to give full review as the home is so new and only a handful of residents.
Mums only comment would be there weren't many activities as there weren't enough people yet. But there will be a full programme available
. We will definatly use the home for respite again in the future and possibly full time.
Reply from Harry Garston, Regional Director at Ponbay LodgeThank you so much for taking the time to leave such a lovely review. We are extremely excited to welcome your Mum back in the very near future. As we have grown, our activity program has grown with us and we hope your Mum will enjoy the new program! Thank you again. Harry
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Review of

Collington Park Lodge

from J K (Granddaughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommended this home enough! It is beautiful and has a very calm feel
To it. The staff are so helpful and lovely and kind. My grandma enjoys the activity and she was buzzing after the pub quiz and movement sessions. The management team is approachable and visible which makes a huge difference!!
And the staff look like they are proud to work here. We are so glad we found Collington Park. A huge thank you from
All of us!!
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you for this lovely review! We aim to make sure everyone feels at home when they come through our doors!
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Review of

Collington Park Lodge

from Undine R (Friend of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very inviting and cosy. The staff go above and beyond to look after the residents and their friends/ family. There are a lot of activities to choose from, too. I had a meal whilst visiting and felt like I was in a top restaurant. The home clean and tidy with a beautiful interior. Best experience
and recommendation.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you so much for the kind words and lovely review of our home!
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Review of

Collington Park Lodge

from David B (Brother-in-law of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always greeted on arrival with respect, and always helpful. Nothing is too much trouble for staff, and a pleasant attitude at all times.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you for the lovely feedback! Our staff aim to ensure that everyone that visits the home feels at home when they walk through our doors!
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Review of

Collington Park Lodge

from P B (Sister of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a new building, very well designed and tastefully decorated throughout and comfortable furniture. Staff are extremely helpful and caring. Very secure building.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you so much for taking the time to leave us such a lovely review! We appreciate your kind words
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Review of

Collington Park Lodge

from Lisa T (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has recently moved to Collington Park Lodge for respite care. She has settled in very quickly and is enjoying her stay. All the staff I have met to date have all been very kind and caring, nothing is too much trouble. It does not feel like a care home, it is very relaxed and the facilities are
much like a luxury hotel. I would not hesitate to recommend this rest home.
Reply from Harry Garston, Regional Director at Collington Park LodgeThank you for taking the time to leave us such a lovely review. We are really pleased your Mum is enjoying being with us and that have had a great experience. We look forward to welcoming back to the home! Thank you again.
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Review of

Collington Park Lodge

from E K (Niece of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has a homely environment, with staff who are caring + thoughtful. I am impressed with the experience my uncle is receiving.
Reply from Bianca Wilson, General Manager at Collington Park LodgeWe aim to offer everyone that lives with us the best experience possible. We appreciate your kind review.
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Review of

Collington Park Lodge

from P C (Friend of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friend is a resident at this care home, and so far, I can't fault it; the care she receives is beyond what I expected. They are caring and friendly. The food, from what I've seen, is amazing, and the choice is excellent. I know she doesn't take part in much, but this could change, hopefully, but it
seems as though they encourage residents to join in. The feedback page is a good way to keep in touch overall.
Reply from Bianca Wilson, General Manager at Collington Park LodgeWe always aim to find something that each resident can enjoy, thank you so much for the lovely review. It means so much to our team
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Review of

Collington Park Lodge

from Emily L (Friend of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Warm and welcoming environment. Such friendly staff. Appears to be well led by knowledgeable, experienced management team would absolutely recommend for someone I love if ever needed.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you for the lovely review. We are glad that you found the home so welcoming.
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Review of

Collington Park Lodge

from Gill S (Friend of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing addition to Bexhill, a warm welcome & all staff attentive, polite & welcoming. Very high end feel, garden room was bright & homely, with all up to date, fully equipped. Saw the weekly activities which was well throughout to suit everyone. Lots of parking & beautiful grounds. The patient I
visited was very comfortable & content having her hair & nails done & chosen outfits. Fabulous rooms. I would highly recommend Collington Park Lodge. 5* deluxe, very impressed.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you so much for your lovely review. We strive to give the highest level of care and are so blessed to be able to do this in beautiful surroundings.
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Awards / Recognitions (0)

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