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Care Homes Owned by Crystal Care Collection in East Sussex

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Crystal Care Collection in East Sussex

Only the locations & reviews in East Sussex for Crystal Care Collection are showing below.

View the details of all 30 locations (with 472 reviews) owned by Crystal Care Collection

Crystal Care Collection Locations in East Sussex (3)

 - Browse 3 Care Homes owned by Crystal Care Collection in East Sussex
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Collington Park Lodge
Collington Lane East, Bexhill-on-Sea TN39 3RJ 
10 24 reviews
Collington Park Lodge, Bexhill-on-Sea, East Sussex
"We had to have my dad in respite following a fall and time in hospital. From visiting the site to getting him settled in was a very easy &…"   Read all 24 reviews
  • from £1,575 / week
  • 66 Rooms
Location Type Care Home

This care home in Bexhill-on-Sea is designed to provide exceptional residential and dementia care. The home offers a warm, welcoming environment where residents can feel safe, comfortable, and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Ponbay Lodge
187 The Ridge, Hastings TN34 2AE 
9.8 14 reviews
Ponbay Lodge, Hastings, East Sussex
"The home is beautiful. Always clean and fresh. Mum's room is spacious and bright. I like the ensuite wet room enabling mum to be showered…"   Read all 14 reviews
  • from £1,575 / week
  • 66 Rooms
Location Type Care Home

Discover compassionate, all-inclusive care at Ponbay Lodge, a newly opened care home in the heart of St Helen’s, Hastings. Officially opened in August 2025, Ponbay Lodge combines expert residential, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Maris View
1B Pacific Drive, Langney BN23 6DW 
8.9 5 reviews
Maris View, Langney, East Sussex
"Dad moved here at the beginning of May and we cannot commend each and every member of staff enough. They go above and beyond to give Dad…"   Read all 5 reviews
  • from £1,475 / week
  • 66 Rooms
Location Type Care Home

Maris View care home is in the coastal town of Eastbourne, just a short distance from Pevensey Bay. Set within a peaceful area, residents can enjoy the perfect balance of suburban life and easy ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Crystal Care Collection Reviews in East Sussex (43)

9.8

Crystal Care Collection has a Group Review Score of 9.8 (9.769) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Review of

Maris View

from Kirsty S (Daughter of Resident) published on 15 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved here at the beginning of May and we cannot commend each and every member of staff enough. They go above and beyond to give Dad outstanding care and support, nothing is too much trouble and the reassurance that our Dad is safe and being well cared for means so much to us as a family. Time is
spent with residents getting to know their likes, dislikes and personal background history so it feels like Dad is part of the Maris View family rather than just a resident.
The setting is lovely, Dad has a beautiful room with a lovely outlook and the food is outstanding. Cannot recommend enough.
Thank you to each and every one of the team.
Reply from Paula-Jayne Hulatt, Customer Relations Manager at Maris ViewHi Kirsty, Thank you for sharing such a heartfelt review of your dad's experience at Maris View. It's an absolute pleasure to have your Dad here, he is a joy and brings so much life to each and every single one of the staff members. It truly does feel like a family here and it's lovely to hear you feel the same.
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Review of

Collington Park Lodge

from Kim S (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my dad has had during respite has been superb. Thank you everyone, very much appreciated. The environment, food and general atmosphere is calm and welcoming. Should dad require respite again, we will definitely use Collington Park.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you so much for your kind feedback it is very much appreciated by all of our staff
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Review of

Collington Park Lodge

from Nicola H (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to have my dad in respite following a fall and time in hospital. From visiting the site to getting him settled in was a very easy & quick process to which we were very grateful to the admin/mgmt team. The whole team were incredibly caring & efficient, doing their best to help our dad with this
transition. The actual home and facilities are superb. I would have no problem using the home again if needed or recommending it to others. Thank you!
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you so much for the review! We are so glad we could be of assistance and made this transition as easy for everyone as possible
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Review of

Collington Park Lodge

from Billy C (Great-grandson of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent food. Brilliant staff.
Reply from Bianca Wilson, General Manager at Collington Park LodgeOur team will be so happy to hear how appreciated they are!! thank you so much
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Review of

Collington Park Lodge

from Kim H (Granddaughter of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Staff are amazing. Make residents feel safe. Look after visitors really well.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you for the kind words! It will mean to so much to our staff team
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Review of

Collington Park Lodge

from Rose C (Great-granddaughter of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great customer service. Staff are brilliant.
Reply from Bianca Wilson, General Manager at Collington Park Lodgethank you for the review! We always aim to make sure we deliver on customer satisfaction!
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Review of

Maris View

from Alan W (Son of Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit mum for the first time since she arrived with my sister, and she looked so well, happy and full of life. This was great to see, as at the previous care home she seemed to be lonely in her room every time I went; it was great to see her part of the community in the lounge. All the staff
were welcoming and warm, and they introduced themselves to me. I was offered refreshments and made very welcome. The home itself is outstanding.
Reply from Paula-Jayne Hulatt, Customer Relations Manager at Maris ViewDear Alan,

Thank you so much for your heartfelt review! We are thrilled to hear that your visit to see your mum was a positive experience. It warms our hearts to know that she appears happy, well, and actively engaged in our community. Our dedicated team works hard to create a welcoming and supportive environment, so it's wonderful to hear that you felt that during your visit. We truly believe that every resident deserves to feel like part of a family, and your feedback reinforces our commitment to providing this level of care. We are also glad you enjoyed the refreshments. Your kind words mean a lot to us, and we look forward to continuing to support your mum and provide her with a loving home.
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Review of

Collington Park Lodge

from N F (Niece of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I have been visiting our Aunt who lives in Collington Park Lodge.
Our Aunt is as happy as she can be in the care home.
We - her family - are very happy with the facilities, the care and the staff who look after our Aunt.
We travelled from Australia to see our Aunt and feel reassured
that she is in a new, modern facility that is purpose built for the needs of the residents who live there.
Communication has been very good and meeting the team who look after our Aunt has been terrific.
Our Aunt lives in a clean, modern light filled home and is respected by the staff who look after her.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you for your lovely review, it makes us so happy to read this positive account of not only our home and our staff but how reassured you are with the home! Our ethos is how can we help you? and it makes us happy to see that we have delivered on that
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Review of

Ponbay Lodge

from Sarah B (Daughter of Resident) published on 29 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been staying at Ponbay Lodge since September starting with Respite stays but now permanent. The home is small and has a lovely warm and friendly atmosphere.
Mum has a lovely room which opens out on to an attractive courtyard. So she can go straight out of her room to sit and have coffee
which she's starting to do. She also has a sea view! The Staff are all lovely all kind and friendly. Mum enjoys good quality meals. I feel shes safe and well cared for.
Perhaps more varied activities would be appreciated.
Reply from Gailynne Peters, Front of House Manager at Ponbay LodgeThank you so much for your kind review. Were delighted to hear that your mother feels safe, comfortable, and happy at Ponbay Lodge. Its wonderful to know shes enjoying her room, the courtyard, the sea view, and the meals. Your lovely comments about our team mean a great deal to us, and well be sure to share them with the staff.
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Review of

Collington Park Lodge

from A G (Husband of Resident) published on 29 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident for 6 weeks now, and I can only describe her care as excellent on every front. The care staff are amazing and patient and most of all very caring! They are also mindful of how close relatives need their support as well. Thank you so much for their care!
Reply from Bianca Wilson, General Manager at Collington Park LodgeWhat a lovely review. Thank you so much for the kind words. Our aim is always to offer support and care to everyone who comes through our doors
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Review of

Collington Park Lodge

from Sue H (Daughter of Resident) published on 28 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the care home nearly three weeks and the staff cannot do enough for her, they are all amazing. She went in for respite care but we now realise she needs full time care. No job is too much for them. Any problems and they deal with it straight away. They are wonderful with all of us,
family as well, looking after us too. There is a lovely atmosphere in the home.
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Review of

Ponbay Lodge

from Mike B (Brother of Resident) published on 27 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always attentive and polite and considerate - with sometimes a very difficult resident who however states his complete satisfaction with all your efforts. Your staff are demonstating a lot of patience
Reply from Gailynne Peters, Front of House Manager at Ponbay LodgeThank you so much for your kind words a and we are happy that your brother has settled in and is so happy.
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Review of

Maris View

from Mary S (Wife of Resident) published on 25 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The welcome and care my husband receives in Maris View is excellent. All the Staff I have met are remarkably kind and very patient with their residents and visiting family members who so often need support too.


My husband's bedroom is perfect for his needs and all the communal areas are just lovely

and so well designed. He is relaxed and I feel that he could not be better cared for anywhere else.
Reply from Paula-Jayne Hulatt, Customer Relations Manager at Maris ViewDear Mary,
Thank you very much for your time in reviewing us. It is lovely to know that we are providing the right care for your husband.
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Review of

Collington Park Lodge

from David H (Son-in-law of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law broke her leg and has on coming dementia and is 94 we could not leave her alone in the house, so we looked for a respite home. We found Collington Park Lodge location was perfect for us living in Eastbourne and my Brother living in Hastings so we booked her in for a month, it was beautiful
and clean the staff go beyond themselves to be helpful and kind, after three weeks it was clear that she needed this care all time so decided to make it full time, she has a lovely room with on suite and a garden view and she loves it.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you for the lovely feedback! We are so happy that we can help and support not only your mum but all of you as a family!
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Review of

Ponbay Lodge

from A Z (Daughter of Resident) published on 20 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is beautiful. Always clean and fresh. Mum's room is spacious and bright. I like the ensuite wet room enabling mum to be showered without going to another bathroom. I've found all my conversations with the staff to be friendly and helpful. Staff are caring and compassionate towards my mum.
I would not hesitate to recommend Ponbay Lodge.
Reply from Gailynne Peters, Front of House Manager at Ponbay LodgeThank you so much for your lovely feedback and recommendation. We are delighted to hear that you are happy with the care and support your mum receives at Ponbay Lodge. Its wonderful to know that you appreciate the cleanliness and comfort of the home, as well as the facilities provided for residents.
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Review of

Maris View

from Sonia B (Daughter of Resident) published on 20 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into MarisView in the 21st April and I feel completely at peace with the care she is receiving from every single team member
Her surroundings are excellent and she doesn't want for anything, it is a truly a wonderful place for us to visit and spend time.
Mums dementia needs are met with
care and kindness in every way so we as a family can relax in the knowledge she is absolutely safe and well looked after
Reply from May Powell, General Manager at Maris ViewHello Sonia,
Thank you so much for taking the time to review us. We are so happy that you feel we are supporting your mum in the right way. It is a pleasure to get to know your mum and you as a family.
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Review of

Maris View

from Maria S (Daughter of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has settled very quickly. The staff are very sympathetic and caring. I only have good things to say. I would recommend to anyone who has reached the point of having a loved one needing care in lovely surroundings.
Reply from Paula-Jayne Hulatt, Customer Relations Manager at Maris ViewHello Maria,
Thank you for your review. We enjoy looking after mum. We look forward to continue working for you and mum.
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Review of

Ponbay Lodge

from S M (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident of Ponbay Lodge and, despite her reservations at moving to a care home, she had settled very well. This is largely down to the attentive and caring staff who will always go the extra mile to ensure comfort. When I arrive at Ponbay, I am always welcomed with a smile and kind
ords.
The food is varied and of excellent quality, and families are welcome to join their loved ones for lunch or dinner.
Two activities are planned for each day and are designed to encourage mobility, sociability and fun.
The environment is always clean and furnishings are tasteful and good quality.
Reply from Gailynne Peters, Front of House Manager at Ponbay LodgeThank you for your wonderful review and for taking the time to share your experience of Ponbay Lodge. We are delighted to hear that your mother has settled in so well, especially after understandably having reservations about moving into a care home.
Your kind comments about our attentive and caring team mean a great deal to us. Thank you again for your support and recommendation. It is a privilege to care for your mother and to welcome your family to Ponbay Lodge.
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Review of

Collington Park Lodge

from Kelly H (Granddaughter of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at the Collington park lodge in Bexhill have been amazing, welcoming and so friendly.
It's been a really hard decision to put my Nan in a home but that decision has been made so much easier with the help and support from everyone here.
Everyone has gone above and beyond to help my 94 year
old Nan with dementia settle in and within a week she has been calling it home and looking very relaxed and happy here.
Reply from Bianca Wilson, General Manager at Collington Park LodgeThank you for the lovely review! We all try our best to deliver the best care daily. We are so happy that Nan has settled so well
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Review of

Ponbay Lodge

from M F (Grandson of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful atmosphere at the Easter Saturday event. Lovely singing, fabulous food and Easter egg hunt. We all loved it. A happy occasion.
Reply from Zac Hampshire-Jones, Manager at Ponbay LodgeThank you so much for your feedback , our team at Ponbay Lodge will be delighted to read this. We're really pleased that you enjoyed the Easter event, and we look forward to welcoming you to our event in the summer.
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Awards / Recognitions (0)

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