Care Homes Owned by Crystal Care Collection in Bath & North East Somerset

The residents are well looked after, a few teething problems, but hopefully my mother-in-law has settled in well and enjoys joining in with the activities. The staff are friendly and welcoming especially Kath on reception.

Thank you to all for the care your giving my Mum.

My Grandmother was admitted to Somer Valley House after being discharged from hospital following a nasty fall at home and suffering a fracture near her coccyx. Originally she was only booked for 2 weeks respite but was so pleased with the care and the home that she extended this by another 2 weeks. It is a great home with so many thoughtful touches and a lovely community feel that Gran felt like it was more of a holiday. She is looking forward to another respite stay next year when we go on holiday

Nan stayed at Somer Valley House for 4 months whilst her house was being repaired after a flood left it inhabitable. Nan was reluctant to move into a care home but soon changed her mind when she realised that Somer Valley House was more like being on an all inclusive holiday with the benefit of care provided as well. During her time there she met some Llama's , some lambs , rode on a tandem bike and her hair had never looked so good after weekly visit's to the in house hair salon. The chef was brilliant and tailored her meals due to dietary preferences and her room was equipt with all mod con's. I visited with my young son and he loved it as well, especially the cakes on the bistro and the fuss the lady at the front desk made of him. When Nan's house was ready she almost didn't want to come home. I want to say a big thank you to all the staff, you made a terrible situation into a lovely experience and both myself and Mum are so grateful to you.

We brought my Dad to see his sister. What a wonderful facility, we were made to feel so welcome. It was like going into a hotel. We stayed for lunch, which was excellent. All the staff were so helpful.

Mum first went into Somer Valley for respite care last year and was resident again from January to June this year. I cannot sing the praises of Somer Valley highly enough. Every member of staff we encountered was a breath of fresh air and nothing was too much trouble. As a family communicating with management and admin staff we were always dealt with warmly and professionally. Mum wasn't one for joining in all the activities but she enjoyed those that she did. She loved having her hair done , it was the highlight of her week. Family members were offered coffee and cake when visiting and we were always welcome to join mum for lunch in the dining room which we loved to do on many an occasion. Mum told us that everyone was so kind to her and she felt loved, cared for and safe in their care. The rooms and all areas of the Home are modern, bright and clean and we cannot thank the staff at all levels for the care they gave mum and the care and compassion shown to us all as a family.

Mum has been a resident for 3 months now. I cannot say enough about Somer Valley. The quality of care is brilliant, all the team members really care about the residents. The surroundings are first class, its more like a 5 star hotel. We had lunch with mum today. The food is excellent. This care home is streets ahead of any other care home I have visited. I know mum is safe and cared for here.

Thank you guys n girls so much from the Davis family!

My 90 year old Mum moved in to Somer Valley in March. She'd suffered a fall and was struggling to recover from a broken hip. She moved in on a respite basis, with the intention of moving back home after a few weeks recuperating. Mum had been a fiercely independent woman prior to her fall and the thought of moving in to a care home had never been a consideration. From the very start both Mum & l were so impressed with this fabulous home. It's a lovely bright & modern home, more like a hotel than a care facility. The staff are just amazing, so bright & chatty, nothing is too much trouble. The team work really hard to put on a great variety of activities, Mum has so much fun she's got a new lease of life. The best testament is that she has now decided to stay permanently at the home, she loves it so much.

The staff, facilities and most importantly the values are fantastic. Nothing is too much trouble, the residents have a fantastic range of activites and choices. They have really thought about what good care should look and feel like for the service user and family. Such a weight of my mind knowing my father is in safe hands with competant and caring staff in a lovely enviroment. Thanks so much.

My mother has recently been admitted to Somer Valley House for respite care. The Home is beautiful - exceptional cleanliness, delicious food and very caring staff. Managers are always in evidence and appear to deal with issues as soon as they are alerted to them. Staff all appear to enjoy their work. The rooms are a good size and we have all been made to feel very welcome. The Residents have a full and varied activities programme although no one is forced to participate in anything they don't want to do. There are numerous quiet areas, several lounge areas and well furnished bedrooms. The family is keeping their fingers crossed that when mum is ready she will be able stay on a permanent basis.

The team at Somer Valley have provided excellent care for my mum since she arrived there in March. She has been made very welcome since the moment she arrived. The staff have all been very patient and caring when they have dealt with her, showing a genuine understanding of her needs, and demonstrating their ability to care properly for the elderly. All the staff that I have met are very conscientious and have shown they really care for the residents.

I live outside the Midsomer area and when visiting my mum since she moved to Somer Valley I have noticed a continual improvement in her wellbeing and mood, and she is much more relaxed than she was in the last care home where she was resident. Her relationship with her carers is very much better than it was at her last care home, and it is clear that she trusts the carers who care for her at Somer Valley. We are very pleased to have been able to move her here and feel confident the team will continue to meet her needs.

My mum arrived after a horrendous experience in another care home where she was neglected. I can't thank the team at Somer Valley enough for their caring approach. My mum has been at Somer Valley for about six weeks now and has improved so much. Her health and nutrition have improved, but more importantly, she feels safe and relaxed and likes her carers. She has got a bit of her old spirit back and that means the world to our family.

Thank you.

A lovely environment for my mum. Beautiful light and spacious rooms, well thought-out communal areas and outside spaces. Great food and choices. Staff are always smiling, very friendly and helpful. They are also very attentive and respectful. Very satisfied and happy with our choice of care home.

My mother is a very private person and has been very independent her whole life. My father passed away in 2024 and unfortunately in 2025 the care home which my parents were in had closed. With having to move to a new care provider and being on her own mum has become very depressed and feels alone in a strange environment, which has caused her to almost retract into herself. I think mum could do with some sort of therapy. I feel mum has decided she hasn't a place in this world or a reason to live and feels the guilt of my fathers passing is the reason not to accept she is still living. I am hoping for assistance finding help with getting a result to resolve this situation.

My sister had a respite stay at this home last summer and has now returned to them for a permanent stay. This home is a breath of fresh air with a lovely atmosphere from the minute you walk through the door. The care team are wonderful, my sister is well fed, well looked after and treated with the upmost dignity. They also make me feel very welcome on every visit and I'm always offered drinks and cakes and the option to join her in the activities or join her to enjoy the entertainment. I cannot thank them enough.

The home is like a hotel and the staff are all friendly and welcoming. Dad has settled very well.

Thank you for giving my mother such a positive and memorable experience. She has already said she would love to return for regular day visits.

I would recommend a visit if you are thinking of a place to send a loved one.