Care Home Owned by Crystal Care Collection in Bath & North East Somerset
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Bath & North East Somerset for Crystal Care Collection are showing below.
View the details of all 25 locations (with 264 reviews) owned by Crystal Care Collection
Crystal Care Collection Locations in Bath & North East Somerset (1)
Somer Valley House
9.7
13 reviews
Silver Street, Midsomer Norton, Radstock BA3 2UD
"This is a lovely spacious clean home which smells homely and clean. The bedroom is so clean and attractive with a personalised door name.…" Read all 13 reviews
Location Type Care Home
Somer Valley House is in Midsomer Norton, a vibrant historic town in Somerset. It offers residential and dementia care for up to 66 people.… Read more about Somer Valley House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 66 Rooms
- from £1,645 / week
Crystal Care Collection Reviews in Bath & North East Somerset (13)
9.3
Crystal Care Collection has a Group Review Score of 9.3 (9.347) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.
Review of
Somer Valley House
from E L (Power of Attorney of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Generally a positive experience, staff very welcoming, home well cared for and clean. Occasional lapses in communication between staff noted regarding residents' condition, senior carers appear knowledgeable and capable. Overall observation is of a pleasant, warm and caring environment.
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Review of
Somer Valley House
from J C (Friend of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is a lovely spacious clean home which smells homely and clean. The bedroom is so clean and attractive with a personalised door name. The bedroom is spacious too. But the best thing is the very caring and friendly staff who are so nice and kind.
Reply from Lucy Lester, CRM at Somer Valley HouseThank you for your lovely review and for highlighting that our team are the best thing about our home. We are very glad that you enjoy coming to visit.
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Review of
Somer Valley House
from Drusilla S (Wife of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From my initial contact with Somer Valley I have felt that I have been listened to and that the care of my husband really mattered. The staff member on reception was bubbly and welcoming. Another staff member who visited us put my mind at rest and all the team have shown love, care and enthusiasm for
their jobs. The residents really matter and individual needs are addressed. The care home is so clean, bright and airy and is a place residents can really call home.
Reply from Lucy Lester, CRM at Somer Valley HouseThank you so much for your lovely review. We are so pleased to hear our team assured you and your husband of our person centred care and that you feel we are a home from home.
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Review of
Somer Valley House
from Nigel R (Son of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found the home, on every visit, which is 2 or 3 times a week to be spotless and immaculate. Staff, especially front of home, to be well presented, very helpful, polite, helpful, honest and kind to my dad, other residents and visitors. Food and drink is high quality and plentiful. Activities are
enjoyed and varied. Well done Oyster.
Reply from Lucy Lester, CRM at Somer Valley HouseThank you for your lovely words and we are delighted to hear that your dad enjoys being with us and you enjoy your visits. We are so looking forward to celebrating his 100th Birthday in October!
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Review of
Somer Valley House
from Kim S (Daughter of Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We had to find some care for our Mother after she had a fall and spent some time in hospital. Our aunt was already at this facility and we decided to use the home for some respite care. Although she had to find alternative accommodation through the financial side of things, we were pleased to have used
this care home for a short while as we knew she would be looked after well.
Reply from Lucy Lester, CRM at Somer Valley HouseThank you for your lovely comment. We are delighted that your mother enjoyed her stay with us and that you knew we would look after her well.
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Review of
Somer Valley House
from A R (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
So far, since our mother moved here 2 weeks ago from her previous care home, her life is being transformed. Thank you Somer Valley so much.. it is a joy to see our mother come back to life and be given respect, conversation, good food , things to do and a reason to get up.
Reply from Carol Britton, General Manager at Somer Valley HouseThank you so much for the lovely comment!!We are so delighted that your mother moved here, it is our privilege to be involved in making her life a more enjoyable one. She is one of the nicest people one could meet and we love her company and conversation. And it is a pleasure to welcome her family to Somer Valley House too.
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Review of
Somer Valley House
from I S (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother who has Alzheimer's became a resident just three weeks ago. A major change for her, the transition has proven to be seamless. Staff/management have been superb in all aspects so far. Mother has settled in well and has begun to join in with other residents regards activities. We are therefore
very happy with the progress thus far and would recommend the facility without reservation. Thus far!
Reply from Carol Britton, General Manager at Somer Valley HouseThank you so much for this wonderful review - it is in fact our privilege to have such a lovely lady live at Somer Valley House, the pleasure is all ours!! We are very pleased to hear your feedback about our services and have shared it with the team. Thank you again.
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Review of
Somer Valley House
from Neil M (Son of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our family cannot praise Somer Valley House highly enough.
The Home itself is new and stylish to the point of being luxurious. Mum's en-suite room is spacious, beautifully appointed and with an extremely comfortable bed. The daily menu is varied with good options and the food is of a high quality.
The Home itself is new and stylish to the point of being luxurious. Mum's en-suite room is spacious, beautifully appointed and with an extremely comfortable bed. The daily menu is varied with good options and the food is of a high quality.
Most important of all though, each and every member of staff at Somer Valley House has just been so very friendly, kind, helpful and caring towards Mum which helped her settle in initially and which has since made her feel really safe and secure.
We are very grateful for, and appreciative of, everything that the lovely people at Somer Valley House have done for Mum since she moved in back in January 2025.
We are very grateful for, and appreciative of, everything that the lovely people at Somer Valley House have done for Mum since she moved in back in January 2025.
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Review of
Somer Valley House
from N S (Daughter of Resident) published on 6 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely staff and modern luxurious care home that has done so much to settle my Dad in and help myself. Always ready to chat to you about how he is doing. It's new and everyone is keen to make it the best place for your loved one and for you to visit. My Dad is happy and well cared for here. Highly recommend
Somer Valley Care Home.
Reply from Becky Crichton, Marketing Manager at Somer Valley HouseThank you so much for your kind words and recommendation! We're delighted to hear that your dad is happy and well cared for at Somer Valley House. Our team is truly dedicated to providing a warm, welcoming, and supportive environment for both residents and their families. It's wonderful to know that you feel comfortable reaching out to us and that we've been able to help settle your dad. We look forward to continuing to provide the best care and support for him and your family.
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Review of
Somer Valley House
from Ed K (Son of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Amazing home. My father is very happy.
Management has made the joining process incredibly easy.
The rooms and communal areas are very very clean and the food delicious and my father really enjoys the activities.
Management has made the joining process incredibly easy.
The rooms and communal areas are very very clean and the food delicious and my father really enjoys the activities.
Reply from Lauren Dinham, General Manager at Somer Valley HouseThank you so much for your feedback and for taking the time to leave a review. We're thrilled to hear that your experience has been a positive one. We strive for excellence in everything we do, and your feedback truly means a lot to us.
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Review of
Somer Valley House
from J R (Partner of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have nothing but praise for this establishment, in fact, I would happily move here. The staff are good-natured and caring. Meals delicious. I couldn't have picked a better place for my beloved. Thank you.
Reply from Lauren Dinham, General Manager at Somer Valley HouseThank you so much for taking the time to share your feedback with us! We're thrilled to hear you've had such a positive experience. Striving to be the best in everything we do is our goal, and your kind words mean a lot to us.
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Review of
Somer Valley House
from C W (Daughter of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Somer Valley House was just what Mum needed- kindness, empathy, attentiveness, and more, nothing was too much trouble. The staff were so welcoming and keen to make Mum's stay enjoyable. It was lovely to see her enjoying activities and being pampered by having her hair and nails done. As a family, we
also felt welcomed and enjoyed cups of tea and biccies with her each time we saw her.
Contact with other professionals and ourselves was efficient and clear, we felt so confident that Mum's care was holistic. We are so very grateful.
The rooms are beautifully furnished and so stylishly as are all the other areas, mum said the bed was really comfy.
We are so grateful that things worked out so well, a huge thank you to all the staff who made it so enjoyable for Mum and also for it to be such a pleasure to visit her there.
Contact with other professionals and ourselves was efficient and clear, we felt so confident that Mum's care was holistic. We are so very grateful.
The rooms are beautifully furnished and so stylishly as are all the other areas, mum said the bed was really comfy.
We are so grateful that things worked out so well, a huge thank you to all the staff who made it so enjoyable for Mum and also for it to be such a pleasure to visit her there.
Reply from Lauren Dinham, General Manager at Somer Valley HouseThank you for taking the time to share your review. We're thrilled to hear that your mum and family were so impressed with the care she received and that you all felt warmly welcomed. Ensuring that every family feels supported and that our communication is clear and efficient is at the heart of what we do. Your kind words mean so much to us!
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Review of
Somer Valley House
from Andrew W (Son of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father is a resident here at Somer Valley, the home is brand new so obviously very very nice, the facilities are great. Room is a good size and a great size wet room. The best of this home is the staff by far, everyone I've met has had my dad's best interests at heart and they do an amazing job with
him, I know how difficult he can be and nothing is too much trouble. They always make us feel welcome and know who we are there to visit. I would not hesitate to recommend as a care home for a family member. 11/10.
Reply from Lauren, General Manager at Somer Valley HouseThank you so much for taking the time to leave us a review. I am delighted to hear that you have been impressed by the team and the home. We are committed to delivering high-quality care at all times, and I am thrilled that your experience at Somer Valley House has been so positive.
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