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Care Home Owned by Crystal Care Collection in South Gloucestershire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Crystal Care Collection in South Gloucestershire

Only the locations & reviews in South Gloucestershire for Crystal Care Collection are showing below.

View the details of all 28 locations (with 370 reviews) owned by Crystal Care Collection

Crystal Care Collection Locations in South Gloucestershire (1)

 - Browse 1 Care Home owned by Crystal Care Collection in South Gloucestershire
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Tudor House
Cleve Wood Road, Thornbury, Bristol BS35 2GA 
9.7 13 reviews
Tudor House, Bristol, South Gloucestershire
"My grandmother has recently been a resident of Tudor Lodge for respite. I have been blown away by the standard of care she has received…"   Read all 13 reviews
  • from £1,625 / week
  • 66 Rooms
Location Type Care Home

Tudor House is a brand-new residential care home, located in the charming market town of Thornbury, near Bristol. There’s no belief in add-ons or extras, just a commitment to doing things ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Crystal Care Collection Reviews in South Gloucestershire (13)

9.6

Crystal Care Collection has a Group Review Score of 9.6 (9.598) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Review of

Tudor House

from Carolyn P (Granddaughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has recently been a resident of Tudor Lodge for respite. I have been blown away by the standard of care she has received alongside the high standard of the facilities at the home. It feels so friendly and like a 5 star hotel. The staff are warm, kind and really does feel like I can now
relax and know that my 100 year old grandmother can be 100% looked after. I must mention the food - wow! It's delicious. Thank you for providing such a high quality care. I couldn't have asked for anything more, it has been a great experience for both my grandmother and our family.
Reply from Amanda Hawley, General Manager at Tudor HouseThank you so much for your kind and thoughtful feedback. We are absolutely delighted to hear that your grandmother's stay with us has been such a positive experience.
Our team takes great pride in providing a warm, welcoming environment alongside the highest standards of care, so it truly means a lot to know that you felt reassured and able to relax while your grandmother was with us. Your comments about our staff and facilities are greatly appreciated, and we will be sure to share your lovely words with the whole team.
We're especially pleased that the food stood out-our kitchen team will be thrilled to hear your praise!
It has been a privilege to care for your grandmother and support your family. Thank you again for your trust and for taking the time to share your experience.
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Review of

Tudor House

from Jean W (Wife of Resident) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband very recently spent one week at Tudor House for respite care. He was warmly welcomed by the staff and soon settled in enjoying the company of others but most importantly he was well care for during his stay. From our very first visit to look around Tudor Home we could see that there was a
relaxed and warm environment that residents were experiencing. The general manager was attentive to both my husband's needs and to mind, so that the week's respite would benefit us both. I have no hesitation in my husband returning for a further respite period.
Reply from Amanda Hawley, General Manager at Tudor HouseThank you so much for your lovely review of Tudor House, we strive to provide a person centred approach to all our residents. Looking after your husband was a pleasure. We look forward to seeing you both again soon.
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Review of

Tudor House

from M R (Husband of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tudor House is the most welcoming care facility. Exceptional attention to every detail. All staff are happy to put residents and visitors at ease. The gentle approach we chose ,of visiting at least once a week for approximately 4 weeks, before my wife's week long respite, was accommodated. Allowing
us to familiarise ourselves with staff and vice versa. Overall excellent quality
Reply from Amanda Hawley, General Manager at Tudor HouseThank you so much for your wonderful review of our home. It means the world to the whole team to hear such words.
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Review of

Tudor House

from Andrew B (Son of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Tudor House is a good care home. Most importantly, there is a high ratio of staff to residents and the staff are both friendly and caring. Rooms are well-equipped, beds are comfortable and the en suite washing facilities aid privacy. Added to this the very good, brand-new facilities, varied, good quality
food and drink and high standard of cleanliness, altogether give the feeling more of a comfortable hotel than a home. The 'open door' policy enabling relatives and friends to visit and partake of meals with their loved-ones at any time (at no extra charge) is convenient and confidence-building. When issues arise, management listen carefully to any points raised and are quick to respond effectively.


Overall, Tudor House is consistently good across the board and definitely worthy of consideration should you be looking for a care home.

Reply from Amanda Hawley, General Manager at Tudor HouseThank you for your heartfelt review of our home. I am so pleased you have confidence in all of our team. We look forward to welcoming you into Tudor House in the future.
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Review of

Tudor House

from V M (Friend of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I regularly visit several diferent care homes so was rather amazed when going to Tudor for the first time to portrays like a high quality hotel, with beautiful furnishings etc to see the dining room set up for meals it is really lovely and for the residents it must make them feel so nice to have such
facilities provided. The front of house staff are just so welcoming and accommodating to all my requirements, even to phone calls too. On all my visits the staff are friendly and polite and I am always offered tea/coffee. Highly recommend.
Reply from Amanda Hawley, General Manager at Tudor HouseThank you for your lovely review of our care home. We strive to deliver the best care for all our residents, their families and friends. It is a privilege to lead some a wonderful team.
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Review of

Tudor House

from Kate M (Daughter of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a series of hospital stays, and a recent diagnosis for Dementia /Alzheimers disease, it was evident that mum could no longer stay in her own home, so started the somewhat daunting process of looking for a suitable care home for her, and from our experience so far, Tudor Home is perfect. The
staff and carers are so kind and understanding - nothing is too much trouble for them, and so far mum has settled in really well. The home is lovely, very well looked after - high standards of cleanliness, and the food is amazing. Although I was apprehensive about the whole process, and worried about how it would work out, Amanda and her team have been fantastic in understanding mums' needs and care required, and I would definitely recommend Tudor Home to anyone in a similar position.
Reply from Amanda Hawley, General Manager at Tudor HouseThank you for you lovely review of Tudor House, its team and facilities. We all strive to deliver the best care we possibly can. Looking after your mum and seeing her engaging with her fellow residents and the team is an absolute pleasure.
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Review of

Tudor House

from S C (Daughter-in-law of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home with exceptional attention of care given to my father and mother in law. Invited to join them on Christmas Day and lunch was lovely. All staff are helpful, cheerful and friendly. Nothing is too much trouble. The care home itself is like a 5 star hotel and beautifully decorated.
Reply from Amanda Hawley, General Manager at Tudor HouseThank you for your wonderful review of our beautiful home. It means so much to the whole team when our families feel welcomed and cared for as much as our residents. Looking after your father-in-law and mother-in-law has been a privilege.
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Review of

Tudor House

from R H (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Tudor House in October and I immediately felt that it was the right place for her-the care mum is given is exceptional- I can't fault it- staff go out of their way to meet mum's individual needs-they have made her feel welcome, settled, engaged and more than comfortable. The place
itself is airy and light with lots of different spaces to sit in or walk to. Trips out have included a visit to the Concorde Museum and a local cafe and I know mum has been involved in various activities in the home. From what I have seen, the menu offered is outstanding. My mother's room has a patio door from which she can exit whenever she likes into the growing garden.I think it would have been a challenge to find a better new home for mum. Most grateful to all the staff at Tudor.
Reply from Amanda Hawley, General Manager at Tudor HouseThank you very much for taking the time to share such a wonderful review of our care home.
We are delighted to hear that your experience with us is so positive. Your kind words mean a great deal to our team and truly encourages us to continue providing the highest standard of care and support to our residents and their families.
Thank you once again for your thoughtful feedback. It has been a pleasure caring for your loved one.
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Review of

Tudor House

from F T (Daughter of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved here a few months ago and I'm so happy. Her immediate reaction when asked how she likes her new home is 'Oh lovely!!' The care, support, food and general ambiance is truely excellent. Highly recommended.
Reply from Amanda Hawley, General Manager at Tudor HouseThank you so much for your wonderful 5-star review. We're truly delighted to know that your experience with our care home has been so positive. Our team works hard to create a safe, welcoming, and supportive environment for every resident, and it means the world to us that this has made a difference for you and your family. Your kind words encourage us to keep striving for excellence every day. We're grateful for your trust and look forward to continuing to provide the highest standard of care.
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Review of

Tudor House

from Judith S (Wife of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just can't fault it in any way my overall experience is 'amazing'
Reply from Amanda Hawley, General Manager at Tudor HouseThank you so much for your kind words and wonderful review. We're truly grateful you took the time to share your experiences. It means a great deal to our entire team to know that our care and support is making a positive difference.Providing a warm, safe, and welcoming environment is at the heart of what we do, and it's wonderful to hear that this came through. Your feedback inspires us to continue giving our very best every day.
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Review of

Tudor House

from Joy B (Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The experience I found made a first time in a care home less traumatic than I was worried about. The welcoming staff were friendly and put me at ease. Nothing was too much trouble. Missed the recliner chair at home. Stool not good for me. Difficult switching light off from bed. (Used my stick) Overall
a happy experience.
Reply from Amanda Hawley, General Manager at Tudor HouseThank you so much for taking the time to share your experience. We're delighted to hear that our welcoming team helped make your first stay in a care home feel comfortable and reassuring. It means a great deal to us that you felt at ease and well looked after.We also really appreciate your feedback about the chair, stool, and light switch. We'll review these points with the team to see how we can make future stays even more comfortable.It's wonderful to know that overall you had a happy experience with us, and we hope to welcome you back again in the future.
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Review of

Tudor House

from M P (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my elderly mother into Tudor House Care Home recently. We are very pleased to have made this choice. The staff and management have all been so kind, so helpful and so supportive. At Tudor House they consider both her mental and physical well-being. She has commented on how happy she is
to be living there.
Reply from Amanda Hawley, General Manager at Tudor HouseThank you so much from all the team here at Tudor House. We strive to be the best every day and we are so pleased to hear how happy your mother is here at Tudor House.
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Review of

Tudor House

from R W (Son of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has moved into this fabulous care facility just this week. We've been impressed firstly by the well-trained staff and brand new facilities. My dad loves the variety on the menu and he's even been impressed by the speed of response from the carers. We had a choice of homes to review when moving
him in to the area - from another care home - and we're all delighted we found Tudor House.
Reply from Amanda Hawley, General Manager at Tudor HouseThank you so much for your kind words, we truly appreciate you taking the time to share your experience for others. Our team is dedicated to providing compassionate, high quality care and it means so much to know that our efforts are making a difference. It is an honor to care for your dad and to welcome you all into our home. Thank you again for your trust and support.
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