Crystal Care Collection in Lancashire | 1 Care Home

Review of
Middleshaw Hills
from Sarah R (Daughter-in-law of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

Having experienced alternative care providers prior to Middleshaw Hills what stands out most is that our relative is listened to. She has been treated with dignity, patience and kindness from the minute she first looked around and we have seen a huge improvement in her physical, emotional and mental

health in the six months he has lived at Middleshaw Hills. The level of care at MSH is exceptional and every member of staff we've met there exudes positivity and genuine respect and concern for our relative. As well as seeing the difference this has made to her it has made a huge difference to us, which we are only just realising, and which we are so grateful for.

Reply from Charlotte Pardon, General Manager at Middleshaw HillsThank you so much for taking the time to share such a thoughtful and generous review. It truly means a great deal to all of us at Middleshaw Hills.
We are especially grateful for your recognition of the dignity, patience, and kindness shown to your relative, as listening and person-centred care are at the heart of everything we do. Hearing about the positive impact on her physical, emotional, and mental wellbeing over the past six months is incredibly rewarding for our team.
We also appreciate you acknowledging the difference this has made to you and your family. Supporting not only our residents but also their loved ones is something we value deeply, and its wonderful to know this has brought you reassurance and peace of mind.
Thank you again for your trust and kind words they will be shared with the entire team.

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Review of
Middleshaw Hills
from Mary S (Friend of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

I visit my friend and am always made welcome and get a brew.

Reply from Charlotte Pardon, General Manager at Middleshaw HillsThank you for your lovely review Were so pleased to hear that you always feel welcome when visiting your friend and that theres always a brew on! Creating a warm, friendly environment for residents and their visitors is really important to us, so your kind words mean a lot to the team.

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Review of
Middleshaw Hills
from M G (Friend of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

While visiting my friend we watched the firework display which was incredible and also enjoyed the hot chocolates. Overall the staff were very welcoming and the atmosphere was great. Everyone looks so happy while enjoying themselves.

Reply from Charlotte Pardon, General Manager at Middleshaw HillsThank you so much for your lovely review! Were delighted to hear you enjoyed the firework display and the hot chocolates theyre a favourite for many of our guests. Its wonderful to know our team made you feel welcome and that you enjoyed the atmosphere. We really appreciate your kind words and hope to see you again soon!

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Review of
Middleshaw Hills
from Sharon F (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

My dad is so much happier since his move from another care home. To see him smiling means the world to me, and this is down to the wonderful staff and the fabulous environment of Middleshaw Hills. He is so well looked after and the personal care he receives is excellent. The staff are respectful and

welcoming and treat my dad as an individual and with real dignity. Thank you.

Reply from Charlotte Pardon, General Manager at Middleshaw HillsThank you so much for taking the time to share such a lovely review. We are truly delighted to hear how happy your dad is at Middleshaw Hills and that his move has made such a positive difference. Seeing our residents smile and feel at home means everything to us, and your kind words about our staff, environment, and the personal, dignified care your dad receives will be greatly appreciated by the whole team. Thank you for your trust and support it really does mean a great deal to us.

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Review of
Middleshaw Hills
from L P (Daughter of Resident) published on 30 December 2025 Submitted via Postal Card • Report

Overall Experience

A beautiful home in picturesque surroundings, Middleshaw Hills is providing excellent care for my mother. Staff from every department are friendly, caring and know the residents. If I have any concerns or queries, staff are always available to help. Appetising menus and a full activity programme make

every day different. The family 'feel' at Middleshaw confirms that we made the correct choice for Mum's ongoing care.

Reply from Charlotte Pardon, General Manager at Middleshaw HillsThank you so much for your kind and thoughtful review. We are delighted to hear that your mother is receiving excellent care and that you feel confident in your choice of Middleshaw Hills for her ongoing care. Our team works hard to create a welcoming, family-focused environment, so its wonderful to know that our staff, activities, and menus are making a positive difference to everyday life. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.

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Review of
Middleshaw Hills
from Michael H (Resident) published on 16 December 2025 Submitted via Website • Report

Overall Experience

The ambience of the home is first class, the staff are caring excellent and knowledgeable. The food is great but could do with some variation at lunchtime. I have been a resident since the home opened and have waited until now before writing my review to see whether the standard is maintained which

it is despite some small staffing problems which ALL care homes are suffering. Despite this my husband has now moved in and is very happy with the quality of care. The management listen to any concerns and does react accordingly to them. Keep up the standard!!!

Reply from Charlotte Pardon, General Manager at Middleshaw HillsThank you very much for taking the time to share such a thoughtful and detailed review. We are delighted to hear that you continue to enjoy the ambience of the home and that our staffs care, knowledge, and dedication have made a positive difference to you.

We truly appreciate your feedback regarding lunchtime menu variety and will be sure to share this with our catering team as we are always looking for ways to improve. It is especially rewarding to know that despite the challenges faced across the sector, you feel the high standards of care have been maintained.

We are so pleased that your husband has settled in well and is happy with the quality of care he is receiving. Thank you again for your kind words and continued trust in our team your support means a great deal to us.

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Review of
Middleshaw Hills
from Joanna L (Sister of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

My sister has Alzheimer's disease. She has always lived independently, but her condition has advanced to a situation where she is no longer safe alone. The staff at Middleshaw have managed the delicate balance between acknowledging her independence with giving her support. Their good humour and kindness

make a big difference. They treat the residents with respect.

Reply from Charlotte Pardon, General Manager at Middleshaw HillsThank you so much for sharing your experience. We understand how difficult it can be when a loved ones Alzheimers progresses to the point where independent living is no longer safe, and were truly grateful that you entrusted us with your sisters care.

Its wonderful to hear that our team has been able to strike the right balance between supporting your sister and respecting her independence. Maintaining dignity and choice is incredibly important, and your feedback means a great deal to everyone here.

Were also delighted that youve felt the kindness, good humour, and respect shown by our staffthey work hard to create a warm, reassuring environment for every resident.

Thank you again for your thoughtful words. Were honoured to be part of your sisters journey and will continue to support her with compassion and care.

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Review of
Middleshaw Hills
from Jill W (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Both my parents have gone to Middleshaw Hills and I just cannot fault it. We had got to crisis point and the staff there really 'pulled out the stops' to get everything sorted, so my parents could get in there quickly. The service from day 1 has been exceptional, super friendly staff throughout the

home, who introduce themselves and want to help. The care and compassion provided by the care staff is wonderful and nothing is too much trouble.There is a weekly programme of events and residents can join in with anything they wish, helped by the staff if required. The whole home is spotless throughout and the bedrooms/bathrooms are lovely, with fabulous views (many rooms can see Pendle Hill). A huge thank you to everyone involved.

Reply from Charlotte Pardon, General Manager at Middleshaw HillsThank you so much for taking the time to share your wonderful feedback. Were truly delighted to hear that both your parents have had such a positive experience at Middleshaw Hills. It means a great deal to our whole team to know that we were able to support your family during a difficult time and help make the transition as smooth as possible.

Were especially pleased that youve found our staff to be friendly, compassionate, and always willing to helpthis is exactly the standard of care we strive to provide every day. Its also lovely to hear that the activities programme, the cleanliness of the home, and the comfort of the rooms have all contributed to your parents feeling settled and well cared for.

Thank you again for your kind words and appreciation. Were grateful for your trust in us and will continue doing everything we can to ensure your parents feel safe, supported, and at home.

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Review of
Middleshaw Hills
from J T (Wife of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

My husband and I had visited the Middleshaw Hills on two occasions prior to my husband being accepted for short term care. We were very impressed by both the accommodation and staff. Not thinking at the time we would need their support to soon after the viewing everything happened so suddenly I was

in turmoil but everyone at Middleshaw were so kind and reassuring.
Everything is perfect and suits both my husband's and my needs.

Reply from Charlotte Pardon, General Manager at Middleshaw HillsThank you so much for your kind and heartfelt words. We're truly touched that you and your husband chose Middleshaw Hills, and we're glad we could be there for you during such a difficult and unexpected time.It means a great deal to our entire team to know that our care, accommodation, and support have made a positive difference. We strive to create a comforting and reassuring environment for all our residents and their loved ones, and your feedback is a wonderful reminder of why we do what we do.Please don't hesitate to reach out if there's ever anything more we can do to support you both. Warm regards

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Review of
Middleshaw Hills
from Diane G (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother went for 2 weeks respite care and I have to say, she was very nervous, as this was her first time away from myself and family. I spoke to mum every day whilst I was on holidat and she was more than happy with the facilities and staff and spoke very highly of everyone involved in her care.

Other family members visited mum and couldn't believe how beautiful it was. They were made very welcome as I was, I would definitely recommend Middleshaw Hills to any of their potential clients, and I'm so relieved and grateful to everyone who cared for her.

Reply from Charlotte Pardon, General Manager at Middleshaw HillsThank you so much for taking the time to share such a heartfelt review. We understand how difficult it can be for both residents and their families when experiencing respite care for the first time, so we're truly delighted to hear that your mother felt comfortable and well cared for during her stay at Middleshaw Hills.Its wonderful to know that not only did she feel happy and supported, but that your family also felt welcomed and reassured when visiting. Creating a safe, welcoming, and homely environment is something we take great pride in, and your kind words mean a great deal to our entire team.Thank you again for your recommendation and for entrusting us with your mothers care. We wish her and your whole family all the very best, and we hope to welcome her back in the future should she ever need us again.

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Review of
Middleshaw Hills
from Paul B (Son of Resident) published on 23 July 2025 Submitted via Website • Report

Overall Experience

Lovely new building. Ample parking with EV charging. Impressive spacious airy layout, Nothing too much trouble for attentive, caring staff. Private spaces and rooms for family get-togethers. Cinema and other activity rooms. Lots of arranged activities - even if my 101 year old mother doesn't

appreciate them all. Ground floor garden rooms have own access to garden courtyard. All rooms have queen-size beds, and my mother's has an ensuite wet room - not sure if they all have that but they probably do - Downloadable brochure.

Reply from Charlotte Pardon, General Manager at Middleshaw HillsThank you for your thoughtful review of our home. We're delighted to hear that you're pleased with everything provided. At Middleshaw, we take great pride in our activity programs, and your kind words mean a great deal to us.

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Review of
Middleshaw Hills
from Patricia S (Wife of Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

My husband has thoroughly enjoyed his stay at Middleshaw Hills Care Home and is so looking forward to going again in September. The care he received could not have been any better. The attention to detail from Management and all the Staff was exemplary. I cannot thank the staff enough and will be keeping

in touch. Thank you all once again.

Reply from Charlotte Pardon, General Manager at Middleshaw HillsThank you so much for your kind words. We loved having your husband with us at Middleshaw Hills, and we are looking forward to him returning in September and hopefully seeing some more of his dance moves!

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Care Home Owned by Crystal Care Collection in Lancashire

Crystal Care Collection Locations in Lancashire (1)

Crystal Care Collection Reviews in Lancashire (12)

Middleshaw Hills

Middleshaw Hills

Middleshaw Hills

Middleshaw Hills

Middleshaw Hills

Middleshaw Hills

Middleshaw Hills

Middleshaw Hills

Middleshaw Hills

Middleshaw Hills

Middleshaw Hills

Middleshaw Hills

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