Care Homes Owned by Crystal Care Collection in Lancashire

Laundrey lets you down. It's a shambles. 2 sweaters put on hot wash. Both shrunk and ruined.

Fantastic staff, lovely rooms, food excellent. Overall experience very good, well looked after, felt safe.

I spent 2 weeks in respite care after a replacement hip operation. Both the day and night time staff were first class and gave me excellent care. The facilities were all extremely good and the room was very comfortable. I could strongly recommend Middleshaw Hills to anyone considering a stay.

My experience of Middleshaw Hill is a very positive one. They have been so supportive and understanding of mum's needs and our family. It has taken a while for mum to settle due to her dementia, but staff have supported us all. The home is very much home from home, and nothing is too much trouble. I can only give my experience, and this is 5 stars

Visited my aunt who has been in Middleshaw for nearly 2 weeks following time in hospital. The place is stunning, clean, and the staff are very friendly. My aunt's bedroom was beautiful, and she herself is extremely happy with the care received. She highly rates the staff and food. The staff now arranged a light lunch for us as we travelled 1.5 hours, food was delicious. Highly recommended, whether for short - or long - term care.

Above all, we have been absolutely delighted with, and eternally grateful for, the wonderful care she has received without exception, from the caring, sympathetic and appropriate staff. Their genuine concern and environment have helped make my mother seem happy for the first time in quite a while.

Having experienced alternative care providers prior to Middleshaw Hills what stands out most is that our relative is listened to. She has been treated with dignity, patience and kindness from the minute she first looked around and we have seen a huge improvement in her physical, emotional and mental health in the six months he has lived at Middleshaw Hills. The level of care at MSH is exceptional and every member of staff we've met there exudes positivity and genuine respect and concern for our relative. As well as seeing the difference this has made to her it has made a huge difference to us, which we are only just realising, and which we are so grateful for.

I visit my friend and am always made welcome and get a brew.

While visiting my friend we watched the firework display which was incredible and also enjoyed the hot chocolates. Overall the staff were very welcoming and the atmosphere was great. Everyone looks so happy while enjoying themselves.

My dad is so much happier since his move from another care home. To see him smiling means the world to me, and this is down to the wonderful staff and the fabulous environment of Middleshaw Hills. He is so well looked after and the personal care he receives is excellent. The staff are respectful and welcoming and treat my dad as an individual and with real dignity. Thank you.

A beautiful home in picturesque surroundings, Middleshaw Hills is providing excellent care for my mother. Staff from every department are friendly, caring and know the residents. If I have any concerns or queries, staff are always available to help. Appetising menus and a full activity programme make every day different. The family 'feel' at Middleshaw confirms that we made the correct choice for Mum's ongoing care.

The ambience of the home is first class, the staff are caring excellent and knowledgeable. The food is great but could do with some variation at lunchtime. I have been a resident since the home opened and have waited until now before writing my review to see whether the standard is maintained which it is despite some small staffing problems which ALL care homes are suffering. Despite this my husband has now moved in and is very happy with the quality of care. The management listen to any concerns and does react accordingly to them. Keep up the standard!!!

My sister has Alzheimer's disease. She has always lived independently, but her condition has advanced to a situation where she is no longer safe alone. The staff at Middleshaw have managed the delicate balance between acknowledging her independence with giving her support. Their good humour and kindness make a big difference. They treat the residents with respect.

Both my parents have gone to Middleshaw Hills and I just cannot fault it. We had got to crisis point and the staff there really 'pulled out the stops' to get everything sorted, so my parents could get in there quickly. The service from day 1 has been exceptional, super friendly staff throughout the home, who introduce themselves and want to help. The care and compassion provided by the care staff is wonderful and nothing is too much trouble.There is a weekly programme of events and residents can join in with anything they wish, helped by the staff if required. The whole home is spotless throughout and the bedrooms/bathrooms are lovely, with fabulous views (many rooms can see Pendle Hill). A huge thank you to everyone involved.

Everything is perfect and suits both my husband's and my needs.

My mother went for 2 weeks respite care and I have to say, she was very nervous, as this was her first time away from myself and family. I spoke to mum every day whilst I was on holidat and she was more than happy with the facilities and staff and spoke very highly of everyone involved in her care. Other family members visited mum and couldn't believe how beautiful it was. They were made very welcome as I was, I would definitely recommend Middleshaw Hills to any of their potential clients, and I'm so relieved and grateful to everyone who cared for her.

Lovely new building. Ample parking with EV charging. Impressive spacious airy layout, Nothing too much trouble for attentive, caring staff. Private spaces and rooms for family get-togethers. Cinema and other activity rooms. Lots of arranged activities - even if my 101 year old mother doesn't appreciate them all. Ground floor garden rooms have own access to garden courtyard. All rooms have queen-size beds, and my mother's has an ensuite wet room - not sure if they all have that but they probably do - Downloadable brochure.

My husband has thoroughly enjoyed his stay at Middleshaw Hills Care Home and is so looking forward to going again in September. The care he received could not have been any better. The attention to detail from Management and all the Staff was exemplary. I cannot thank the staff enough and will be keeping in touch. Thank you all once again.