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Care Homes Owned by Crystal Care Collection in Kent

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Crystal Care Collection in Kent

Only the locations & reviews in Kent for Crystal Care Collection are showing below.

View the details of all 30 locations (with 472 reviews) owned by Crystal Care Collection

Crystal Care Collection Locations in Kent (2)

 - Browse 2 Care Homes owned by Crystal Care Collection in Kent
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Copperfield Court
Northwood Road, Broadstairs CT10 2NH 
9.9 53 reviews
Copperfield Court, Broadstairs, Kent
"What a lovely atmosphere today at the home. My great granddad was really enjoying the singing with everyone, the staff were all having a…"   Read all 53 reviews
  • from £1,595 / week
  • 66 Rooms
Location Type Care Home

Copperfield Court is a fantastic residential and dementia care home offering both exceptional care and a vibrant community experience in the heart of Broadstairs. The blend of modern amenities and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Lake View Lodge
Limeburners Drive, Halling, Rochester ME2 1FG 
9.9 17 reviews
Lake View Lodge, Rochester, Kent
"We've just been celebrating mum's 90th birthday at Lake View Lodge. The staff, cake and setting were amazing. My mum has only been there…"   Read all 17 reviews
  • from £1,550 / week
  • 66 Rooms
Location Type Care Home

Discover exceptional care at Lake View Lodge, a modern residential care home situated in the peaceful village of Halling, Kent. Dedicated to delivering outstanding care throughout Rochester and the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Crystal Care Collection Reviews in Kent (70)

9.8

Crystal Care Collection has a Group Review Score of 9.8 (9.769) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Review of

Lake View Lodge

from A W (Son of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've just been celebrating mum's 90th birthday at Lake View Lodge. The staff, cake and setting were amazing. My mum has only been there few months. The place is like a five star hotel but most of all my mum is happy there. Thank you to all that work there.
Reply from Catherine Singh, General Manager at Lake View LodgeThankyou for your kind and positive review. We are delighted to hear that her birthday celebrations went so well. Your kind words have been greatly appreciated by our team.
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Review of

Copperfield Court

from June L (Resident) published on 5 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have thoroughly enjoyed my 4 weeks in respite while my son has been away. I intend to keep in touch and hope to come again. The staff are excellent and nothing is too much trouble. I shall recommend Copperfield Court at every opportunity.
Reply from Nicola Howard, CRM at Copperfield CourtThank you for your kind words. It was an absolute pleasure to have you stay with us at Copperfield Court and we really look forward to you returning to us in the future.
Please do keep in touch, you are always welcome to come in for a coffee, cake and a chat with all the staff and of course our residents.
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Review of

Copperfield Court

from R L (Great-grandson of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely atmosphere today at the home. My great granddad was really enjoying the singing with everyone, the staff were all having a wonderful time with the residents. Complimentary drinks and food available, stunning balloon displays. I wouldn't want my granddad to be anywhere else, he is so happy
at the home and visiting him is always a pleasure, all the staff make me feel so welcome.
Highly recommend Copperfield Court.
Reply from Nicola Howard, CRM at Copperfield CourtThank you so much for your wonderful review. Our open day entertainment was truly enjoyed by all of our residents and staff. I am especially delighted to hear that your loved one was singing along with everyone and that you enjoyed the atmosphere within the home.
Hearing how highly you recommend our home is very touching to us all at Copperfield Court.
Your kind words will be shared with all of our staff, thank you again.
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Review of

Copperfield Court

from C A (Grandson of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited grandad today he was having a wonderful time with the singer that was there for the open day. So lovely to see him happy and smiling cannot fault the home in anyway.
The staff were all happy and helpful.
Would highly recommend.
Reply from Nicola Howard, CRM at Copperfield CourtThank you for your lovely review. I am delighted to hear that your grandad was enjoying our open day entertainment, it was a lovely day enjoyed by all our residents and staff.
It is so wonderful to hear that your loved one is happy and that you highly recommend us at Copperfield Court.
Thank you again for your kind words.
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Review of

Copperfield Court

from E W (Great-Niece of Resident) published on 20 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my relative on Tuesday and couldn't believe how well she looked and how lovely the staff were. I am so pleased she is at copperfield court. Everyone was very welcoming and friendly Nikki was very kind and helpful and made me a lovely cup of coffee it really is a delightful home with a great
atmosphere
Reply from Nicola Howard, CRM at Copperfield CourtThank you for your lovely review. I will certainly share your kind words with our team.
I am delighted to hear that both yourself and your loved one are happy with everything at Copperfield Court.
I am always on hand to make coffee!
Thank you again for your lovely comments.
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Review of

Lake View Lodge

from Robert H (Brother of Resident) published on 16 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise highly enough the very high standard of every aspect of this establishment. Clearly, the staff are selected with enormous care and demonstrate outstanding courtesy and respect, combined with professionalism and great kindness. Nothing is too much trouble! My sister is in full possession
of her mental faculties and appreciates the very high standards she sees throughout the day (and night). She says she is very happy and content here.
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Review of

Copperfield Court

from Sonj B (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was slowly dying in a hospital, Northampton. I spent every day I was off work travelling to see him and sitting by his bed side. He could barely talk, couldn't walk, had no memory whatsoever. Copperfield helped me rescue him, against all the wishes of the hospital and Northampton systems that
were leaving him to slowly die.. Every step of the way , they stood behind me backing me up and fighting for him too, although they only had my word for the funny cheeky gentle true gentleman he is and I knew would be again given the chance. He arrived immobile, grumpy, confused, sad with not more than 30 seconds of memory. They have nurtured him 24/7. He is his old self once more and it is down to them entirely. The staff are so magnificent I simply do not have the words. Kind. Funny. Talented. Warm and truly work as a team. Have fun with each other and the residents. Nothing is too much trouble. AMAZING! I can't thank u all enough. You saved him. And me. Grateful beyond belief. Thank you
Reply from Nicola Howard, CRM at Copperfield CourtWe truly cannot thank you enough for your beautiful comments and kind words. Reading this means more to us than we can say.
It has been an honour and a privilege to care for your dad and to see him regain his spirit, humour and personality again. Your love, dedication and determination for him have been incredible every step of the way.
We will be sharing your message with all of the staff, as it will mean the world to every single member of the team. Thank you for taking the time to write such heartfelt words - they remind us why we do what we do.
We are so happy that your dad is back to being the funny, cheeky gentleman you always knew was still there.
With our heartfelt thanks and very best wishes to you both.
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Review of

Copperfield Court

from G E (Granddaughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attended the care home to visit my grandma. It was a lovely atmosphere and it was nice to see so many other residents enjoying the sunshine.
I was greeted at the entrance by Nicola who instantly made me feel welcome and she was honestly very friendly. She came across very approachable, professional
and it was evident that she valued all of the residents.
It was clear to see that every staff member took pride in their jobs and looked after not only my grandma but also the other residents with comfort and empathy.
I left the care home knowing that my grandma was in safe hands and that she would be looked after which gave me a sense of relief and reassurance.
Reply from Nicola Howard, CRM at Copperfield CourtThank you for your kind words, I will pass this on to all of our staff members here at Copperfield Court.
We are delighted to hear that you know that your grandma is happy and very well looked after by our amazing team.
Thank you again, for such wonderful feedback.
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Review of

Lake View Lodge

from Kaye B (Daughter of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Father needed respite care. Lakeview was our first experience of using a care home facility and it was incredible. They looked after my dad incredibly well and he really enjoyed his time there. Visitors were allowed, and there were lots of activities every day if you wanted to take part, equally peace
and tranquility overlooking the beautiful lake too. A sunny location, lovely views and because its brand new, everything is 5 star.
Every one of the staff from the admin team to the nurses and catering team were all fabulous.
Should my dad need a permanent home or more respite, we shall return!
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Review of

Copperfield Court

from Kathleen J (Sister-in-law of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are wanting to say a big thank you to all the staff at Copperfield Court. Although not there for very long they were nothing but friendly, helpful and caring for my Brother In Law. At the time of his passing the staff were extremely kind and caring to us and made a very difficult time so much easier
to handle, for which we thank them. Overall we cannot give Copperfield Court a bigger recommendation than to say if a time comes when we need a carehome this will be the one we look at. Once again our gratitude and thanks go to all the staff at Copperfield Court.
Reply from Nicola Howard, CRM at Copperfield CourtThank you so much for your incredibly kind and heartfelt words. It truly means a great deal to all of us here at Copperfield Court.

We feel honoured to have been able to care for your brother-in-law, even for a short time, and we're so grateful that you felt supported during such a difficult period. Providing comfort, dignity, and compassion-both to our residents and their families-is at the heart of everything we do.

Your recommendation and appreciation will be shared with the whole team, and it will mean so much to each and every member of staff.

Please know that our thoughts remain with you and your family. Thank you again for taking the time to share your experience-it really does mean the world to us.
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Review of

Copperfield Court

from K D (Daughter-in-law of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first enquiry through to the acceptance of my mother-in-law, the experience with Copperfield Court has been nothing short of exceptional.
During what can be an emotional and often overwhelming process, Nikki and the team showed genuine compassion, patience, and professionalism at every
step. Every question we had was answered thoroughly and promptly, and nothing ever felt like too much trouble. The level of communication was outstanding, giving us complete confidence and reassurance in our decision.
Thanks to your dedication and warmth, what could have been a stressful transition, especially moving my mother-in-law from Northern Ireland, has instead felt so positive and comforting. We are incredibly grateful and feel reassured knowing she will be in such capable and compassionate hands! Thank you for everything you've done so far, we couldn't have asked for better support.
Reply from Nicola Howard, CRM at Copperfield CourtThank you so much for your wonderful review. We always endeavour to do the best we can to support both our residents and their families. It is wonderful to hear that you felt supported through your journey.
I will share your review with the team as such positive comments are very rewarding.
Thank you again.
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Review of

Copperfield Court

from N S (Cousin of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and polite staff throughout the home.
Willing to listen to your worries & very understanding & reassuring.
If they cannot answer your enquiries, they find someone who can.
Communication between the home & relatives is excellent
Reply from Angela Cooper, Customer Relationship Manager at Copperfield CourtThank you for your kind review. I will ensure that the team updated with this positive feedback.
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Review of

Lake View Lodge

from Gary M (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The upbeat attitude shown by the staff clearly impacts the residents who appear to respond in a positive way.
Reply from Becky White, General Manager at Lake View LodgeThank you for your kind review. We're delighted to hear that the upbeat attitude of our staff makes a positive impact on our residents. Creating a warm, encouraging environment is very important to us. We truly appreciate you taking the time to share your feedback
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Review of

Lake View Lodge

from Helen S W (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having recently moved mum into Lake View Lodge, I can say it was the best move. Her previous care home had gone downhill rapidly. Lake View is very much like a first class hotel and in no way looks like a care home. I have found everyone so welcoming and the care given to mum is exemplary. The oyster
care home group certainly have the correct ethos. Everything is included, there are no hidden extras, no restricted meatimes. Relatives can visit anytime. Brilliant place. Thank you.
Reply from Becky White, General Manager at Lake View LodgeThank you so much for taking the time to share such a thoughtful and heartfelt review. We are truly delighted to hear how positive the transition has been for your mum.
Our team works hard to create a warm, welcoming environment that feels more like a home-from-home than a traditional care setting, so knowing that this has been your experience means a great deal to us all. Your kind words about the team and our ethos are genuinely appreciated.
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Review of

Copperfield Court

from Sian M (Granddaughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has joined the care home for respite and I'm so pleased she has ended up here. The home is absolutely beautiful, everything is up to a really high standard.
The staff have been great at settling her in, and keeping the family involved. Adam has been so helpful from the start and made
my grandmother feel really at ease.
Thank you so much for the support
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtWe're delighted to hear that your grandmother has settled in well and that you're pleased with the standard of care and environment. Our team works hard to make every resident feel comfortable and supported, and it's wonderful to know Adam and the rest of the staff have made such a positive impact.
If there's anything more we can do to make her stay even better, please don't hesitate to let us know.
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Review of

Lake View Lodge

from Keith C (Son of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been in this home for 4 months. The facilities are excellent. The staff very caring. The food is superb. A good range of activities arranged for residents. What more could one ask for. Can't recommend it more highly.
Reply from Becky White, General Manager at Lake View LodgeThank you so much for taking the time to leave us such a lovely review. We're delighted to hear that your mother has settled in well and that you're pleased with our facilities, staff, food, and activities. Our team works hard to create a welcoming and supportive environment, and it means a great deal to know we're meeting your expectations.
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Review of

Lake View Lodge

from L C (Husband of Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear wife has been at Lakeview Lodge for the last 6 weeks and the care for her has been outstanding. From the moment she arrived the management and staff have treated the family with kindness, respect and dignity. My wife has received such genuine compassion and I could not have wanted more for her.
Everyone of the staff have gone above and beyond for her comfort, dignity and happiness. Thank you all so very much.
Reply from Becky White, General Manager at Lake View LodgeThank you so much for your kind words. It really is a pleasure to have you both as part of the Lakeview family.
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Review of

Copperfield Court

from R G (Grandson of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandma Lola has settled into the home really well, we cannot fault Copperfield Court, what a perfect home. The staff are just amazing and are always very helpful and attentive. Lots of entertainment and activities for all the residents. 5 star all round.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your wonderful review! We're thrilled to hear that Grandma Lola has settled in so well and that you feel Copperfield Court is the perfect home. Our team takes great pride in providing attentive care and engaging activities for all our residents, so your kind words mean the world to us. We look forward to continuing to support Grandma Lola and making every day enjoyable for her.
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Review of

Copperfield Court

from Simon G (Grandson of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today we have visited spontaneously. On arrival Adam could not have been more helpful in finding my gran. The facilities are great. I feel like she is in a hotel. She is always happy here.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you for taking the time to share such lovely feedback. We're so pleased to hear your visit went well and that Adam was able to help you so promptly. It's wonderful to know your gran is happy here and that you feel confident in the care and environment we provide. Creating a homely and welcoming atmosphere is very important to us, so your comments mean a great deal to the whole team.
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Review of

Copperfield Court

from C B (Sister-in-law of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She is being looked after so well. The staff are kind, professional & extremely patient.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words. We're delighted to hear that you feel she is being so well looked after. Our team take great pride in providing compassionate, professional care, and it means a lot to know their patience and kindness are recognised.
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Awards / Recognitions (0)

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