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Care Homes Owned by Crystal Care Collection in Kent

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Crystal Care Collection in Kent

Only the locations & reviews in Kent for Crystal Care Collection are showing below.

View the details of all 28 locations (with 370 reviews) owned by Crystal Care Collection

Crystal Care Collection Locations in Kent (2)

 - Browse 2 Care Homes owned by Crystal Care Collection in Kent
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Copperfield Court
Northwood Road, Broadstairs CT10 2NH 
9.9 47 reviews
Copperfield Court, Broadstairs, Kent
"We are wanting to say a big thank you to all the staff at Copperfield Court. Although not there for very long they were nothing but…"   Read all 47 reviews
  • from £1,595 / week
  • 66 Rooms
Location Type Care Home

Copperfield Court is a fantastic residential and dementia care home offering both exceptional care and a vibrant community experience in the heart of Broadstairs. The blend of modern amenities and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Lake View Lodge
Limeburners Drive, Halling, Rochester ME2 1FG 
9.8 14 reviews
Lake View Lodge, Rochester, Kent
"The upbeat attitude shown by the staff clearly impacts the residents who appear to respond in a positive way.…"   Read all 14 reviews
  • from £1,550 / week
  • 66 Rooms
Location Type Care Home

Discover exceptional care at Lake View Lodge, a modern residential care home situated in the peaceful village of Halling, Kent. Dedicated to delivering outstanding care throughout Rochester and the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Crystal Care Collection Reviews in Kent (61)

9.6

Crystal Care Collection has a Group Review Score of 9.6 (9.598) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Review of

Copperfield Court

from Kathleen J (Sister-in-law of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are wanting to say a big thank you to all the staff at Copperfield Court. Although not there for very long they were nothing but friendly, helpful and caring for my Brother In Law. At the time of his passing the staff were extremely kind and caring to us and made a very difficult time so much easier
to handle, for which we thank them. Overall we cannot give Copperfield Court a bigger recommendation than to say if a time comes when we need a carehome this will be the one we look at. Once again our gratitude and thanks go to all the staff at Copperfield Court.
Reply from Nicola Howard, CRM at Copperfield CourtThank you so much for your incredibly kind and heartfelt words. It truly means a great deal to all of us here at Copperfield Court.

We feel honoured to have been able to care for your brother-in-law, even for a short time, and we're so grateful that you felt supported during such a difficult period. Providing comfort, dignity, and compassion-both to our residents and their families-is at the heart of everything we do.

Your recommendation and appreciation will be shared with the whole team, and it will mean so much to each and every member of staff.

Please know that our thoughts remain with you and your family. Thank you again for taking the time to share your experience-it really does mean the world to us.
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Review of

Copperfield Court

from K D (Daughter-in-law of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first enquiry through to the acceptance of my mother-in-law, the experience with Copperfield Court has been nothing short of exceptional.
During what can be an emotional and often overwhelming process, Nikki and the team showed genuine compassion, patience, and professionalism at every
step. Every question we had was answered thoroughly and promptly, and nothing ever felt like too much trouble. The level of communication was outstanding, giving us complete confidence and reassurance in our decision.
Thanks to your dedication and warmth, what could have been a stressful transition, especially moving my mother-in-law from Northern Ireland, has instead felt so positive and comforting. We are incredibly grateful and feel reassured knowing she will be in such capable and compassionate hands! Thank you for everything you've done so far, we couldn't have asked for better support.
Reply from Nicola Howard, CRM at Copperfield CourtThank you so much for your wonderful review. We always endeavour to do the best we can to support both our residents and their families. It is wonderful to hear that you felt supported through your journey.
I will share your review with the team as such positive comments are very rewarding.
Thank you again.
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Review of

Copperfield Court

from N S (Cousin of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and polite staff throughout the home.
Willing to listen to your worries & very understanding & reassuring.
If they cannot answer your enquiries, they find someone who can.
Communication between the home & relatives is excellent
Reply from Angela Cooper, Customer Relationship Manager at Copperfield CourtThank you for your kind review. I will ensure that the team updated with this positive feedback.
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Review of

Lake View Lodge

from Gary M (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The upbeat attitude shown by the staff clearly impacts the residents who appear to respond in a positive way.
Reply from Becky White, General Manager at Lake View LodgeThank you for your kind review. We're delighted to hear that the upbeat attitude of our staff makes a positive impact on our residents. Creating a warm, encouraging environment is very important to us. We truly appreciate you taking the time to share your feedback
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Review of

Lake View Lodge

from Helen S W (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having recently moved mum into Lake View Lodge, I can say it was the best move. Her previous care home had gone downhill rapidly. Lake View is very much like a first class hotel and in no way looks like a care home. I have found everyone so welcoming and the care given to mum is exemplary. The oyster
care home group certainly have the correct ethos. Everything is included, there are no hidden extras, no restricted meatimes. Relatives can visit anytime. Brilliant place. Thank you.
Reply from Becky White, General Manager at Lake View LodgeThank you so much for taking the time to share such a thoughtful and heartfelt review. We are truly delighted to hear how positive the transition has been for your mum.
Our team works hard to create a warm, welcoming environment that feels more like a home-from-home than a traditional care setting, so knowing that this has been your experience means a great deal to us all. Your kind words about the team and our ethos are genuinely appreciated.
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Review of

Copperfield Court

from Sian M (Granddaughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has joined the care home for respite and I'm so pleased she has ended up here. The home is absolutely beautiful, everything is up to a really high standard.
The staff have been great at settling her in, and keeping the family involved. Adam has been so helpful from the start and made
my grandmother feel really at ease.
Thank you so much for the support
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtWe're delighted to hear that your grandmother has settled in well and that you're pleased with the standard of care and environment. Our team works hard to make every resident feel comfortable and supported, and it's wonderful to know Adam and the rest of the staff have made such a positive impact.
If there's anything more we can do to make her stay even better, please don't hesitate to let us know.
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Review of

Lake View Lodge

from Keith C (Son of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been in this home for 4 months. The facilities are excellent. The staff very caring. The food is superb. A good range of activities arranged for residents. What more could one ask for. Can't recommend it more highly.
Reply from Becky White, General Manager at Lake View LodgeThank you so much for taking the time to leave us such a lovely review. We're delighted to hear that your mother has settled in well and that you're pleased with our facilities, staff, food, and activities. Our team works hard to create a welcoming and supportive environment, and it means a great deal to know we're meeting your expectations.
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Review of

Lake View Lodge

from L C (Husband of Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear wife has been at Lakeview Lodge for the last 6 weeks and the care for her has been outstanding. From the moment she arrived the management and staff have treated the family with kindness, respect and dignity. My wife has received such genuine compassion and I could not have wanted more for her.
Everyone of the staff have gone above and beyond for her comfort, dignity and happiness. Thank you all so very much.
Reply from Becky White, General Manager at Lake View LodgeThank you so much for your kind words. It really is a pleasure to have you both as part of the Lakeview family.
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Review of

Copperfield Court

from R G (Grandson of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandma Lola has settled into the home really well, we cannot fault Copperfield Court, what a perfect home. The staff are just amazing and are always very helpful and attentive. Lots of entertainment and activities for all the residents. 5 star all round.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your wonderful review! We're thrilled to hear that Grandma Lola has settled in so well and that you feel Copperfield Court is the perfect home. Our team takes great pride in providing attentive care and engaging activities for all our residents, so your kind words mean the world to us. We look forward to continuing to support Grandma Lola and making every day enjoyable for her.
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Review of

Copperfield Court

from Simon G (Grandson of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today we have visited spontaneously. On arrival Adam could not have been more helpful in finding my gran. The facilities are great. I feel like she is in a hotel. She is always happy here.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you for taking the time to share such lovely feedback. We're so pleased to hear your visit went well and that Adam was able to help you so promptly. It's wonderful to know your gran is happy here and that you feel confident in the care and environment we provide. Creating a homely and welcoming atmosphere is very important to us, so your comments mean a great deal to the whole team.
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Review of

Copperfield Court

from C B (Sister-in-law of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She is being looked after so well. The staff are kind, professional & extremely patient.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words. We're delighted to hear that you feel she is being so well looked after. Our team take great pride in providing compassionate, professional care, and it means a lot to know their patience and kindness are recognised.
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Review of

Lake View Lodge

from Shane W (Friend of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Welcoming helpful friendly staff, clean and smelt nice in every part of the building I went in, resident I visited is so happy and comfortable she said she was worried she would miss her home but loves it here and feels very safe and wants for nothing.
Reply from Becky White, General Manager at Lake View LodgeThank you so much for leaving us a lovely review. We are so glad to hear that your friend has settled so well into Lake View Lodge and feels safe in her new home. We look forward to welcoming you again, next time you visit.
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Review of

Copperfield Court

from I W (Resident) assisted by family/friend published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I haven't lived at Copperfield for long however, I must say, so far so good. I have enjoyed the cakes, hot drinks & the cigarette breaks. The care staff are lovely & they cant do enough for all of us.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you for your kind words and for sharing your experience so far! We're so pleased to hear that you're settling in well and enjoying the treats, relaxing breaks, and the company of our care team. We'll be sure to pass your lovely comments on to them - they'll be thrilled to hear it!
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Review of

Copperfield Court

from C H (Resident) assisted by family/friend published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living at Copperfield Court is amazing. I am always kept busy doing all sorts. If I'm not busy here, I go out a lot on trips. The food is lovely. I am very happy here.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your lovely review! We're so glad to hear that you're enjoying life at Copperfield Court and keeping busy with all the activities and trips. It's wonderful to know you're happy with the food and feeling at home here. Your happiness means the world to us!
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Review of

Lake View Lodge

from Amanda W (Daughter of Resident) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Lake View Lodge for almost a week now. I have been so happy with how quickly she has settled and made to feel included into her new home. Having looked at a few care homes in the area, Lake View Lodge stood head and shoulders above all others. It has such a modern, fresh and comfortable
feel, as well as having every amenity Mum could wish for. The staff have been absolutely wonderful, and welcome family and friends to visit whenever they want.
The meals are cooked by a chef, and are delicious. I can say that because I had lunch with Mum on Fish & Chip Friday, which is another lovely touch.
Mum's room is spacious, has an en-suite and has a wonderful view over the lake.
I cannot recommend Lake View enough!
Reply from Becky White, General Manager at Lake View LodgeThank you so much for leaving us such a lovely review. We are so glad that your mum has settled so quickly and feels at home. It's great to hear that she is enjoying our chefs home cooked food too. Fish and chip Friday is a favourite!
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Review of

Copperfield Court

from Carol D (Friend of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Homely fantastic food staff very friendly could not wish for better.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtWe're thrilled to hear that you found the home to be welcoming, the food fantastic, and our staff friendly. It means a great deal to us to know that you felt so well cared for - that's exactly what we strive for every day. If there's ever anything more we can do, please don't hesitate to let us know.
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Review of

Copperfield Court

from T A (Daughter of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am beyond satisfied with every aspect, staff are fantastic, friendly and go above and beyond for the residents. Immaculate in all areas of the home and the food is outstanding. What a gem!
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words - your feedback truly means a great deal to all of us here at Copperfield Court. We're absolutely delighted to hear that you're so pleased with the care, environment, and overall experience. The team works hard every day to create a welcoming, supportive, and high-quality home for our residents, so to hear that this is being felt and appreciated is incredibly rewarding. Your comments have been shared with the team - it's feedback like this that keeps everyone motivated and proud of the work they do. Thank you again for taking the time to share such a lovely message.
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Review of

Copperfield Court

from S K (Friend of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The building is new and bright, and the staff are friendly and have a sense of humour. The amenities are well laid out, with spacious lounges and dining areas, wide corridors, and small side rooms for family and private visits. The clients' rooms are en suite with comfortable furnishings and a reasonable
amount of storage.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words and thoughtful feedback. We're delighted to hear that you found the building bright and welcoming, and that our staff made a positive impression with their friendliness and sense of humour. It's great to know that the layout and amenities, including the lounges, dining areas, and private spaces, met your expectations. We also appreciate your comments on the rooms-comfort and privacy are very important to us. Your support means a lot to our team!
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Review of

Copperfield Court

from Jessie C (Resident) assisted by family/friend published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One word - Excellent.
There is not one thing I would change. It is so unbelievably lovely. I feel so lucky to be here.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words! We're absolutely delighted to hear that you're enjoying your time with us and feel so at home. It means the world to our team to know that you feel lucky to be herebecause we feel just as lucky to have you. If there's ever anything you need, we're always here for you.
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Review of

Copperfield Court

from A N (Friend of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used to care for a wonderful lady whose care needs sadly increased, and I wasn't able to continue providing her care. As a regular visitor to Copperfield Court, I can see how attentive, supportive and genuinely caring the staff are. This has reflected on my previous client, who is now glowing. Thank
you for making a sad story have a happy ending.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your heartfelt message. It means a great deal to us that you took the time to share your experience. We understand how difficult it can be when you're no longer able to provide care for someone you've built a connection with, and we're truly grateful for the trust you placed in us. Seeing your former client thrive and glow in her new environment brings us joy, and it's our privilege to be part of her journey. Your kind words are a testament to our team's dedication-thank you again for your support.
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