Crystal Care Collection in Kent | 2 Care Homes

Review of
Copperfield Court
from N S (Cousin of Resident) published on 15 January 2026 Submitted via Website • Report

Overall Experience

Very friendly and polite staff throughout the home.
Willing to listen to your worries & very understanding & reassuring.
If they cannot answer your enquiries, they find someone who can.
Communication between the home & relatives is excellent

Reply from Angela Cooper, Customer Relationship Manager at Copperfield CourtThank you for your kind review. I will ensure that the team updated with this positive feedback.

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Review of
Lake View Lodge
from Gary M (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

The upbeat attitude shown by the staff clearly impacts the residents who appear to respond in a positive way.

Reply from Becky White, General Manager at Lake View LodgeThank you for your kind review. We're delighted to hear that the upbeat attitude of our staff makes a positive impact on our residents. Creating a warm, encouraging environment is very important to us. We truly appreciate you taking the time to share your feedback

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Review of
Lake View Lodge
from Helen S W (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

Having recently moved mum into Lake View Lodge, I can say it was the best move. Her previous care home had gone downhill rapidly. Lake View is very much like a first class hotel and in no way looks like a care home. I have found everyone so welcoming and the care given to mum is exemplary. The oyster

care home group certainly have the correct ethos. Everything is included, there are no hidden extras, no restricted meatimes. Relatives can visit anytime. Brilliant place. Thank you.

Reply from Becky White, General Manager at Lake View LodgeThank you so much for taking the time to share such a thoughtful and heartfelt review. We are truly delighted to hear how positive the transition has been for your mum.
Our team works hard to create a warm, welcoming environment that feels more like a home-from-home than a traditional care setting, so knowing that this has been your experience means a great deal to us all. Your kind words about the team and our ethos are genuinely appreciated.

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Review of
Copperfield Court
from Sian M (Granddaughter of Resident) published on 19 November 2025 Submitted via Website • Report

Overall Experience

My grandmother has joined the care home for respite and I'm so pleased she has ended up here. The home is absolutely beautiful, everything is up to a really high standard.
The staff have been great at settling her in, and keeping the family involved. Adam has been so helpful from the start and made

my grandmother feel really at ease.
Thank you so much for the support

Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtWe're delighted to hear that your grandmother has settled in well and that you're pleased with the standard of care and environment. Our team works hard to make every resident feel comfortable and supported, and it's wonderful to know Adam and the rest of the staff have made such a positive impact.
If there's anything more we can do to make her stay even better, please don't hesitate to let us know.

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Review of
Lake View Lodge
from Keith C (Son of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

My Mother has been in this home for 4 months. The facilities are excellent. The staff very caring. The food is superb. A good range of activities arranged for residents. What more could one ask for. Can't recommend it more highly.

Reply from Becky White, General Manager at Lake View LodgeThank you so much for taking the time to leave us such a lovely review. We're delighted to hear that your mother has settled in well and that you're pleased with our facilities, staff, food, and activities. Our team works hard to create a welcoming and supportive environment, and it means a great deal to know we're meeting your expectations.

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Review of
Lake View Lodge
from L C (Husband of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

My dear wife has been at Lakeview Lodge for the last 6 weeks and the care for her has been outstanding. From the moment she arrived the management and staff have treated the family with kindness, respect and dignity. My wife has received such genuine compassion and I could not have wanted more for her.

Everyone of the staff have gone above and beyond for her comfort, dignity and happiness. Thank you all so very much.

Reply from Becky White, General Manager at Lake View LodgeThank you so much for your kind words. It really is a pleasure to have you both as part of the Lakeview family.

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Review of
Copperfield Court
from R G (Grandson of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

My Grandma Lola has settled into the home really well, we cannot fault Copperfield Court, what a perfect home. The staff are just amazing and are always very helpful and attentive. Lots of entertainment and activities for all the residents. 5 star all round.

Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your wonderful review! We're thrilled to hear that Grandma Lola has settled in so well and that you feel Copperfield Court is the perfect home. Our team takes great pride in providing attentive care and engaging activities for all our residents, so your kind words mean the world to us. We look forward to continuing to support Grandma Lola and making every day enjoyable for her.

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Review of
Copperfield Court
from Simon G (Grandson of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

Today we have visited spontaneously. On arrival Adam could not have been more helpful in finding my gran. The facilities are great. I feel like she is in a hotel. She is always happy here.

Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you for taking the time to share such lovely feedback. We're so pleased to hear your visit went well and that Adam was able to help you so promptly. It's wonderful to know your gran is happy here and that you feel confident in the care and environment we provide. Creating a homely and welcoming atmosphere is very important to us, so your comments mean a great deal to the whole team.

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Review of
Copperfield Court
from C B (Sister-in-law of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

She is being looked after so well. The staff are kind, professional & extremely patient.

Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words. We're delighted to hear that you feel she is being so well looked after. Our team take great pride in providing compassionate, professional care, and it means a lot to know their patience and kindness are recognised.

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Review of
Lake View Lodge
from Shane W (Friend of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

Welcoming helpful friendly staff, clean and smelt nice in every part of the building I went in, resident I visited is so happy and comfortable she said she was worried she would miss her home but loves it here and feels very safe and wants for nothing.

Reply from Becky White, General Manager at Lake View LodgeThank you so much for leaving us a lovely review. We are so glad to hear that your friend has settled so well into Lake View Lodge and feels safe in her new home. We look forward to welcoming you again, next time you visit.

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Review of
Copperfield Court
from I W (Resident) assisted by family/friend published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

I haven't lived at Copperfield for long however, I must say, so far so good. I have enjoyed the cakes, hot drinks & the cigarette breaks. The care staff are lovely & they cant do enough for all of us.

Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you for your kind words and for sharing your experience so far! We're so pleased to hear that you're settling in well and enjoying the treats, relaxing breaks, and the company of our care team. We'll be sure to pass your lovely comments on to them - they'll be thrilled to hear it!

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Review of
Copperfield Court
from C H (Resident) assisted by family/friend published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

Living at Copperfield Court is amazing. I am always kept busy doing all sorts. If I'm not busy here, I go out a lot on trips. The food is lovely. I am very happy here.

Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your lovely review! We're so glad to hear that you're enjoying life at Copperfield Court and keeping busy with all the activities and trips. It's wonderful to know you're happy with the food and feeling at home here. Your happiness means the world to us!

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Review of
Lake View Lodge
from Amanda W (Daughter of Resident) published on 8 August 2025 Submitted via Website • Report

Overall Experience

My mother has been in Lake View Lodge for almost a week now. I have been so happy with how quickly she has settled and made to feel included into her new home. Having looked at a few care homes in the area, Lake View Lodge stood head and shoulders above all others. It has such a modern, fresh and comfortable

feel, as well as having every amenity Mum could wish for. The staff have been absolutely wonderful, and welcome family and friends to visit whenever they want.
The meals are cooked by a chef, and are delicious. I can say that because I had lunch with Mum on Fish & Chip Friday, which is another lovely touch.
Mum's room is spacious, has an en-suite and has a wonderful view over the lake.
I cannot recommend Lake View enough!

Reply from Becky White, General Manager at Lake View LodgeThank you so much for leaving us such a lovely review. We are so glad that your mum has settled so quickly and feels at home. It's great to hear that she is enjoying our chefs home cooked food too. Fish and chip Friday is a favourite!

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Review of
Copperfield Court
from Carol D (Friend of Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

Homely fantastic food staff very friendly could not wish for better.

Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtWe're thrilled to hear that you found the home to be welcoming, the food fantastic, and our staff friendly. It means a great deal to us to know that you felt so well cared for - that's exactly what we strive for every day. If there's ever anything more we can do, please don't hesitate to let us know.

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Review of
Copperfield Court
from T A (Daughter of Resident) published on 1 August 2025 Submitted via Postal Card • Report

Overall Experience

I am beyond satisfied with every aspect, staff are fantastic, friendly and go above and beyond for the residents. Immaculate in all areas of the home and the food is outstanding. What a gem!

Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words - your feedback truly means a great deal to all of us here at Copperfield Court. We're absolutely delighted to hear that you're so pleased with the care, environment, and overall experience. The team works hard every day to create a welcoming, supportive, and high-quality home for our residents, so to hear that this is being felt and appreciated is incredibly rewarding. Your comments have been shared with the team - it's feedback like this that keeps everyone motivated and proud of the work they do. Thank you again for taking the time to share such a lovely message.

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Review of
Copperfield Court
from S K (Friend of Resident) published on 25 July 2025 Submitted via Postal Card • Report

Overall Experience

The building is new and bright, and the staff are friendly and have a sense of humour. The amenities are well laid out, with spacious lounges and dining areas, wide corridors, and small side rooms for family and private visits. The clients' rooms are en suite with comfortable furnishings and a reasonable

amount of storage.

Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words and thoughtful feedback. We're delighted to hear that you found the building bright and welcoming, and that our staff made a positive impression with their friendliness and sense of humour. It's great to know that the layout and amenities, including the lounges, dining areas, and private spaces, met your expectations. We also appreciate your comments on the rooms-comfort and privacy are very important to us. Your support means a lot to our team!

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Review of
Copperfield Court
from Jessie C (Resident) assisted by family/friend published on 24 July 2025 Submitted via Postal Card • Report

Overall Experience

One word - Excellent.
There is not one thing I would change. It is so unbelievably lovely. I feel so lucky to be here.

Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words! We're absolutely delighted to hear that you're enjoying your time with us and feel so at home. It means the world to our team to know that you feel lucky to be herebecause we feel just as lucky to have you. If there's ever anything you need, we're always here for you.

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Review of
Copperfield Court
from A N (Friend of Resident) published on 24 July 2025 Submitted via Postal Card • Report

Overall Experience

I used to care for a wonderful lady whose care needs sadly increased, and I wasn't able to continue providing her care. As a regular visitor to Copperfield Court, I can see how attentive, supportive and genuinely caring the staff are. This has reflected on my previous client, who is now glowing. Thank

you for making a sad story have a happy ending.

Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your heartfelt message. It means a great deal to us that you took the time to share your experience. We understand how difficult it can be when you're no longer able to provide care for someone you've built a connection with, and we're truly grateful for the trust you placed in us. Seeing your former client thrive and glow in her new environment brings us joy, and it's our privilege to be part of her journey. Your kind words are a testament to our team's dedication-thank you again for your support.

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Review of
Copperfield Court
from A G (Son of Resident) published on 15 July 2025 Submitted via Website • Report

Overall Experience

Our visits to Copperfield are always a joy. My Mum is so happy here.Staff are always very plesent, knowledgeable,friendly.
Don't forget get the cake.
Mum's very comfortable.
News papers, hairdressing,all included.
Well done all .

Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your lovely feedback!We're delighted to hear that your visits to Copperfield are always a joy and that your mum is happy and comfortable with us. It's truly heartwarming to know that our team's friendliness, knowledge, and care are making a positive impact.We're also glad you're enjoying the little touches-like the cake, newspapers, and hairdressing! We believe those details help make Copperfield feel like home.Your kind words mean a lot to the whole team-thank you again for taking the time to share them.

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Review of
Copperfield Court
from Sarah F (Granddaughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

Copperfield Court are so welcoming. They were able to set up a little party for my 3 year old daughter so her great grandma could attend.
Nanny has really settled in and is so happy there. Everyone is so friendly and helpful. She is thoroughly enjoying all the activities. Thank you for everything.

Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words! We're delighted to hear that your nanny has settled in so well and is enjoying her time with us. It was our absolute pleasure to help make your daughter's special day memorable and ensure her great grandma could be part of it. Creating joyful moments and a welcoming environment for all our residents and their families is what we strive for every day. We truly appreciate your support and look forward to many more happy occasions together.

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Care Homes Owned by Crystal Care Collection in Kent

Crystal Care Collection Locations in Kent (2)

Crystal Care Collection Reviews in Kent (59)

Copperfield Court

Lake View Lodge

Lake View Lodge

Copperfield Court

Lake View Lodge

Lake View Lodge

Copperfield Court

Copperfield Court

Copperfield Court

Lake View Lodge

Copperfield Court

Copperfield Court

Lake View Lodge

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

Copperfield Court

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