Care Homes Owned by Crystal Care Collection in Flintshire

Dad moved to Estuary Gardens a few months ago after a hospital admission. Although he has recovered well, he didn't feel like retuning home (he'd been quite lonely for some time) . This has been the best move for Dad; the care, dignity and kindness he, and us as a family have been shown is just wonderful. ALL the staff are amazing- friendly, welcoming, professional at all times, nothing is too much trouble. There are lots of activities and outings, with great community involvement Having worked in social care for many years, I have seen lots care homes, but for me Estuary Gardens is how all homes should be.

After a mild heart attack and a mild stroke. I felt unable to carry on living on my own. I came to the care home for a 2 week trial, found it to be excellent and decided to stay.

I went along to visit my sister in law and was immediately invited to join in the VE Day celebrations, even to stay for the wartime meal. It was brilliant, the management and staff had pulled out all the stops to ensure that the residents enjoyed themselves and completely immersed themselves in the event. I'm so impressed with Estuary Gardens. The feeling of interest and care is exceptional. I am 91 years of age, and if I could afford it, I'd move in tomorrow.

The welcome we have had as a family, the care and love Dad has received as a resident, is second to none. All the staff, reception, managers, care staff, cleaners, maintenance, chefs, laundry staff - EVERYBODY are so friendly, caring, and nothing is too much trouble.

All staff (including management) are highly visible, & make time & effort to talk to/check in with residents & visitors, they are also caring & friendly, dealing with matters/queries raised efficiently & promptly. Really impressed

In one word, "outstanding". From our initial approach and visit, to the resident assessment and the move into the home, we couldn't have asked for more. My auntie had always been very independent so it says everything that after only a few days, she already feels at home. The staff have been friendly and professional from day one and I would like to say a big "thank you" to everyone who has made this life changing move so easy.

We couldn't be happier with the care my mum receives at Estuary Garden. From the moment she arrived, the team made her feel welcome, safe, and truly at home.

The staff are exceptional - kind, patient, and always treating residents with dignity and respect. It's clear they genuinely care, not just about day-to-day needs but about each person as an individual. That makes such a difference to families like ours.

The home itself is always clean, comfortable, and thoughtfully run. There's a lovely atmosphere, with activities and little touches (like events and gatherings) that bring real joy to the residents.

Knowing my mum is so well looked after gives us enormous peace of mind. We're incredibly grateful to everyone at Estuary Garden for the compassion and dedication they show every single day.

I was shown to the room of one of my two friends. It was bright, cheerful and spacious.

Excellent communication and kindness, and courteous to mum and all relatives visited. A warm and welcoming place to live.

I found the whole process excellent, all the staff very helpful, and they could not do enough for myself and my brother, who was in their care for respite whilst I went on holiday. I felt I could go on holiday and have peace of mind that he would be well cared for.

I was there for respite whilst my sister could take a 2 week holiday. The experience was most enjoyable I would not hesitate to go there again.

I cannot speak highly enough about Estuary Gardens for respite care. From the very first day, the staff were welcoming, compassionate, and genuinely caring. They treated my dad with dignity, patience, and kindness, which gave our whole family real peace of mind.

The carers are attentive and professional, always taking the time to listen and respond to individual needs. Communication with our family was excellent - we were kept informed and felt involved throughout my dad's stay.

This was a huge move for Mum but we can't fault the care and love that she receives daily.

Mum moved into Estuary Gardens in November 2024. She has been unwell and moved care homes, she has moved to be closer to family. Since her move, she has thrived, and her well being is considerably improved. The staff are all kind, caring and exceptional in every regard. Mum and all the family are very grateful for the service provided.

Well how do I start - from the moment my friend arrived at Estuary Gardens he was cared for fantastically nothing was too much trouble, the staff were so caring and thoughtful and exceeded my expectations in every area - sadly my friend became very poorly and with the support of the home we were able to keep my friend there with Nurses coming in to support the home as well, as it would not have been in my friends best interest for him to be moved to a nursing home and me and his family with be FOREVER grateful for the Manager and staff at the home for keeping him there and showing him the care and compassion he deserved. Not only did the home lovingly look after my friend they also looked after me allowing me to stay with him though the night feeding me lovely meals, bringing me treats during the night -thank you does not seem enough the Manager should be so proud of all his staff, I cannot say enough about Estuary Gardens it is not only a beautiful new home its caring is outstanding