Care Homes Owned by Crystal Care Collection in Derbyshire

The facilities are very good with excellant care. All the staff including management are very helpful and approachable and nothing is too much trouble for them. The food is excellant and mum enjoyed all her meals eating better than at home. Mum is looking forward to returning for respite.

Mum moved to Dovebourne after carefully considering several care homes, and from the moment she arrived, she received such a warm welcome. She was greeted with a beautiful cake and hamper and made to feel at home straight away.

She chose a lovely ground-floor room overlooking the gardens, which feels so homely. She absolutely loves her double bed and says it's so comfortable!

The staff are wonderful - so kind, friendly and caring, and always there in an instant if Mum needs anything. They encourage her to join in with activities, which has helped her settle and make some lovely friends.

The food is fantastic too! I've stayed for lunch and the chefs are fabulous. Everything is freshly prepared, healthy and delicious.

Most importantly, Mum is so happy, and that means the world to us. I no longer feel worried or stressed knowing she is safe, settled and cared for.

A huge thank you to everyone at Dovebourne for looking after Mum so beautifully. We couldn't be happier!

I'd certainly recommend.

The staff was so much fun and treated the residents as friends not as elderly people had such a lovely visit and my brother is very happy there and well cared for and not a burden on the staff very respectful.

Bringing Dad to another home was not an easy decision due to his Alzheimers but this has been the best decision I could have made for him. He has settled well, enjoys trips, joins in activities, made friends & has told me he loves it at Bowesbury. Thank you to the amazing team, everyone is wonderful. Dads happy, I'm happy. Thank you again xx

My mother in law had a short stay in Hatton until her passing after a few weeks , however the staff were very caring and wonderful in that short period. The care home was incredibly clean and tidy and I'm sure my mother in law would have been happy there .

Everyone at Dale Brook delivers the highest quality of care. What makes them special is that they show such warmth and kindness to the residents and their relatives. Knowing Dad is in safe hands brings me so much peace of mind. Dale Brook is wonderful, the environment stunning with many activities daily which suits Dad as he enjoys being around people and joining in. His room is beautifully kept and the food is excellent. Before Dad became a resident of Dale Brook I would have to tempt him to eat, now he asks for seconds! I wouldn't hesitate to highly recommend Dale Brook to anyone looking for high quality care for their loved one

Accommodation and communal areas are always clean and welcoming an it is a pleasure to visit Mum.

We had a lovely welcome from the staff upon arrival & whilst settling mum into her room, another 3 staff came in to welcome her. The room was spotless & the room had access to outside and the lovely garden. I don't think the member of staff who was looking after activities started until the week after (reason only scored as satisfactory). Would definitely recommend to others, overall excellent.

The stfaf are so helpful in every way the place so clean. You can not pick fault with anything at Dale Brook. It's a place you can trust and know your loved ones will be cared for in the most appropriate way.

The staff at Dovebourne have worked so hard to make Mum feel welcome and help her settle. It has been a huge change for her but the team have been so kind and supportive. This kindness has also helped us as family to adjust.

We brought my mom to Dovebourne after she had stayed at a different care home for a short period of time. Mom settled straight away. Every time we go she's happy and tells me how lovely all the staff are. It's a beautiful place clean and very welcoming. I have never seen her so relaxed after having a few weeks of change. The staff are so helpful and always have time to listen to the residents and the visitors. I would highly reccomend Dovebourne to anyone looking for rest bite or somewhere as a permant home for their loved one. I can't thank them enough for their kindness and support.

My mother recently moved into this brand-new care home with all the best amenities and surroundings. With much support, care, patience and understanding she is settling in really well. The care staff understand Alzheimers disease and completely take care of mum. They never correct her, dispute anything she says, only offer a kind ear and an arm to support, a smile and join her world however confusing it may be. I can't praise Mel, the manager and her staff enough. Well done and thankful.

Best thing since sliced bread. I am so well looked after. The staff are absolutely wonderful. The food is brilliant and if you don't like it you can have something else. I've only got to ask and everything is done for me. My family have peace of mind knowing that i'm being so well looked after.

We are so glad we chose Dovebourne

Sue.

The home is immaculate and the management and staff very professional.

My husband has just spent two weeks in Respite Care at Dovebourne Care Home. He has been looked after very well indeed, with professionalism and kindness shown throughout by all members of the Staff Team. It is a beautiful Care Home and the Management has established high standards of care. We hope to have the opportunity to return.

Well done and "thank you" for all that you're doing day and night. It really is appreciated.

Trying to navigate care and support for a parent with a recently diagnosed complex health issues is hard to deal with in itself. The team at Bowesbury truly understood mine and my brothers needs for our mum. Returning back to UK from living in Spain added to the complexity. But the team supported us through these unchartered waters. Their flexibility to help us solution the care for mum was excellent and pragmatic. We know that we were a unique case, but that didn't phase them. It's an adjustment for anyone to deal with and especially mum. Gladly we are starting to see the signs that she is becoming settled and feeling part of the Bowesbury family. Thank you for all that you have done to help us navigate all of this - we couldn't have done it with you.