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Care Homes Owned by Crystal Care Collection in Somerset

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Crystal Care Collection in Somerset

Only the locations & reviews in Somerset for Crystal Care Collection are showing below.

View the details of all 25 locations (with 302 reviews) owned by Crystal Care Collection

Crystal Care Collection Locations in Somerset (2)

 - Browse 2 Care Homes owned by Crystal Care Collection in Somerset
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Potter House Care Home
103 Highfield Road, Yeovil BA21 4RJ 
9.9 19 reviews
Potter House Care Home, Yeovil, Somerset
"My parents moved here for respite as they were having a new boiler installed , so just for 4 weeks. But my father who had dementia loved…"   Read all 19 reviews
  • from £1,585 / week
  • 66 Rooms
Location Type Care Home

Potter House Care Home has been designed to feel comfortable, safe, and welcoming, with a strong focus on person-centred care. Residents can choose from ensuite Deluxe bedrooms or Deluxe Premium ... Read more about Potter House Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Gillingham Grange
Furnham Road, Chard TA20 1BE 
9.2 8 reviews
Gillingham Grange, Chard, Somerset
"Very impressed with the home. Friendly staff, very clean and new and many things other homes charge extra for like hairdressing are…"   Read all 8 reviews
  • from £1,550 / week
  • 66 Rooms
Location Type Care Home

Gillingham Grange, near to Chard, combines the tranquillity of the Somerset countryside with modern, personalised care in a beautifully designed setting. Read more about Gillingham Grange

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Crystal Care Collection Reviews in Somerset (27)

9.5

Crystal Care Collection has a Group Review Score of 9.5 (9.479) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Review of

Gillingham Grange

from P R (Next of Kin) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the home. Friendly staff, very clean and new and many things other homes charge extra for like hairdressing are included.
They were also very quick and helpful with the admission and transfer.
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you so much for your review. It really is great to hear of your feedback. I will ensure your kind words are shared with the team and I look forward to seeing you again soon.
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Review of

Gillingham Grange

from W M (Son-in-law of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so impressed when I first visited my mother-in-law, from decor and rooms, to the wonderful management and all staff. Very welcoming and friendly, always asked if I wanted drink/cake or bisuit, food looks amazing. The residents are always supplied with snacks + drinks. The cinema room is excellent,
activities to choose form, outings for residents 'weather permitting'. Doctors visits each week, hair salon, family rooms for visitors to dine with their loved ones. I highly recommend Gillingham Grange to anyone.
Reply from Amanda Whyte, General Manager at Gillingham GrangeIt is so lovely to read your lovely review of Gillingham Grange, thank you for taking the time to leave a review. I will ensure your kind words are shared with the team and we look forward to seeing you again soon.
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Review of

Gillingham Grange

from L M (Daughter of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Gillingham Grange the first day it was opened 30/10.25. It is a very luxurious home, the care team are wonderful, so caring toward residents. Very polite and helpful, all staff + management are friendly always welcome you, providing beverages biscuits + cake, nothing is too much trouble.
I am so glad that this care home was built, not far for me to travel. My mum is so happy there, its the best thing, for me to know my mum is happy safe and well looked after. I would recommend this care home without a doubt.
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you so very much for your lovely words. I will ensure this is feedback to our wonderful team and we look forward to seeing you soon.
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Review of

Potter House Care Home

from Jon T (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved here for respite as they were having a new boiler installed , so just for 4 weeks. But my father who had dementia loved it. I saw him flourish and he even went on trips out. For him it was life changing. Both parents had been very resistant to a care home but in the end they both enjoyed
it. I can rate the staff highly enough, they genuinely care about the residents. My father sadly passed in November 2025 but it was great to see he spent the last months of his life fulfilled.
Reply from Lucy Lester, CRM at Potter House Care HomeThank you for such lovely and moving words. It was a delight to have your father with us and to be able to give enrichment and fulfillment. Your mum and family are a big part of our Potter House family and we look forward to seeing you soon.
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Review of

Potter House Care Home

from R J (Granddaughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Potters House who have made my Nan feel so welcome. The home is brand new and immaculate. Lovely rooms that have everything needed and can be personalised with photos and pictures to feel like home.


Having visited various care homes over the past few years, I know that Potters

House is truly EXCELLENT!
Reply from Lucy Lester, CRM at Potter House Care HomeThank you for this wonderful review and our Team are delighted to hear you describe us as EXCELLENT! We are so pleased your Nan has settled in well and that you both feel part of our Potter House family.
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Review of

Gillingham Grange

from S J (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother initially moved in for 2 weeks' respite care. After 3 days she loved Gillingham Grange Care Home and staff so much she decided to make it her permanent home. As the single carer for my mother I would never be able to give my mother this level of care and support. Thanks to the wonderful staff
I can now go back to being her daughter and enjoy our time together chatting and going out rather than doing all the jobs a carer does.
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you so very much Sarah. We are really happy to hear how well your mum has settled here at Gillingham Grange. I will pass on your lovely words to the team. See you soon. Amanda
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Review of

Gillingham Grange

from M R (Grandson of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent facilities, comfy warm environment, modern features, lovely staff, excellently managed, welcoming environment, first class cleaning standards. Excellent food.
My grandmother recently moved into Gillingham Grange and has thrived since doing so. Her care is second to none and is completely
catered to her needs. All the staff are very friendly, approachable, always smiling and nothing is ever too much trouble. We as a family are very happy knowing she is in a safe and warm environment and can live her life to the full. Thank you to all the staff at Gillingham Grange.
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you for your lovely words and for taking the time to leave a review. I am so happy to hear of your feedback and will of course pass it on to all team members. Look forward to seeing you again soon. Amanda
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Review of

Gillingham Grange

from Sharon I (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very minute my Dad stepped into Gillingham Grange in Chard to view the new care home, he was instantly taken under their wings.
It was immediately obvious to Amanda, that my Dad urgently needed care and somewhere safe, warm and attentive that could meet his needs, in fact, she knew it was
not safe for him to go back to his home to collect some belongings.
Amanda and her team have gone above and beyond to assist my Dad in his journey back to health. Every detail with regards his care and medical needs is safely in their hands; well managed and communicated with all professional bodies.
Living so far away, I can take great comfort knowing that Dad is in the most thoughtfully thought out care home; spatial yet homely with rooms that are modern and functional which is complimented with the most amazing, professional, compassionate, attentive carers who provide warmth, dignity and encouragement every day.
Other members of staff also contribute hugely to this wholesome environment.
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you so much for your lovely review Sharon. I will pass on your kind words to the team. It really is our pleasure to see the improvement with your dad since coming to Gillingham Grange. Looking forward to you visiting soon. Amanda
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Review of

Gillingham Grange

from Tony P (Respite Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent Christmas week at Gillingham Grange having asked for respite care, respite from caring and cooking for myself. The reception I received from the staff, whether management or care, without exception, was out of this world (divine?) their kindness, solitude, smiles made me feel so welcome. It
was a real treat from living alone with pulmary fibrosis.
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you for your review Tony. We really enjoyed having you stay with us over the festive period- especially your Christmas Hat. We hope to see you again soon, remember you are welcome to pop in at anytime for cake/lunch. I will pass on your lovely feedback to the team also. Hope to see you soon. Amanda
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Review of

Gillingham Grange

from Steven R (Son of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time we walked through the door, we got that feeling and knew it was the right place for my mum. The no team are not just carers: they are friends who truly listen and want to improve the resident's lifes. Simply stunning place which has swept away the old concept of what a care home
was like 20 years ago. - somewhere you had to go rather want to go it. The level of care is exceptional and genuine, and good wonderful.
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you for your review Steven. It is a real pleasure to have your mum live with us here at Gillingham Grange. I will pass on your lovely words to the team. See you again soon. Amanda
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Review of

Potter House Care Home

from Vivienne D (Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was looked after very well. I had mobility problems but was given as much help as I needed.
Reply from Jess Stuart, Front of House Manager at Potter House Care HomeDear Vivienne,

Thank you so much for taking the time to leave a review. It was our pleasure to have you stay with us.
We're delighted to hear that you felt well looked after during your time at Potter House. Ensuring that our residents feel supported-especially with mobility needs-is something the whole team takes great pride in, so it's wonderful to know that the help you received made a positive difference.
Thank you again for your kind words, and we wish you all the very best.
Warm regards,
The Potter House Team
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Review of

Potter House Care Home

from C B (Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident at Potter House, I am treated with the utmost respect and care. The food is good and I am happy with my room, it is beautiful. Staff are kind to me and the manager is very sweet and caring. I feel Potter House is my home.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for taking the time to leave us such a wonderful review, we are so pleased to hear that you class Potter House as your home! We are pleased you have settled in well and are happy with the care and support provided to you. I will pass your comments on to the team.
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Review of

Potter House Care Home

from John C (Friend of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for taking the time to leave us a review, we are pleased you have had a pleasant visit. I will share this with the team.
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Review of

Potter House Care Home

from Imogen B (Relative of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we made the decision to place a family member into the care of Potter house.
We had an initial tour with a staff member and she was extremely helpful, giving us all the relevant details and making us feel very comfortable with the care our relative was going to receive.
The manager has
also been a huge help to our family as it's been difficult with other family members living overseas, and has gone out of his way to ensure our relative is happy and settled and keeps regular communication with family.
The home itself is beautiful, very well maintained. All of the staff are lovely and friendly, cannot do enough for the residents or the families who visit.
We love that the home encourages social activities not only for the residents but also for their families to join, it's just a lovely touch.
Cakes are also usually 10/10.
And also a special mention to another staff member, he is helpful and happy whenever we visit and so friendly always!
Would highly recommended potter house!
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you ever so much for your glowing review! We are so pleased that you and your loved one is happy with the care and support provided by Potter House. We pride ourselves on providing holistic care which takes into account looking after family members too. It is a pleasure looking after your loved one and we are thrilled to be able to connect family members via the use of technology. I will share your review with the team. We look forward to seeing you all again soon.
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Review of

Potter House Care Home

from G B (Friend of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Coming to visit our old friend for a second time we were again struck by the cleanliness and arrangements and hospitality of the staff.
The gardens however were very disappointing everything wanted a through watering. To walk around and see everything looking so sad cannot be good experience. Such
a sad waste of time and money to plant up what were beds with great potential is such a shame. Other than that we were so pleased to see our friends so taken care of.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for your wonderful review of potter house and we are pleased to hear your experiences have been pleasant.We take great pride in our home and gardens and unfortunately with shortage of rain we have been unable to maintain the garden as well as we would have liked. Going forwards are lucky to have water butts, in house maintenance and new gardeners to support with the upkeep of the gardens. We strive for being economically friendly and try and reuse water where we can. The care for our residents, home and community is of upmost importance and we take your comments onboard.
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Review of

Potter House Care Home

from J B (Stepdaughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather came to Potter House after a spell in hospital. He received a warm welcome and staff helped him to settle. We are always welcomed when we visit and feel at ease to ask about him as well as any questions that we have. We know that he is being well cared for and his needs met.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for taking the time to leave us a wonderful review. We are so pleased you are happy with your stepfathers stay and that this care is extended to yourself when you visit. It is a pleasure looking after your stepfather. I will share your review with the team and look forward to seeing you again soon.
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Review of

Potter House Care Home

from Sandra D (Husband of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was well looked after. The staff were very patient and I can't praise them enough. Facilities very clean and spacious. Eating areas not confined to one place with plenty of space to walk around.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for such a glowing review, we are so pleased you are happy with how your husband stays have been. You are both more than welcome at any time. I will pass your review onto the team.
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Review of

Potter House Care Home

from Muriel P (Respite Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son and daughter were looking for me to have a couple of weeks' respite, and as soon as they found Potters, that was the place to be. I spent 2 weeks in there, and it was out of this world. Everything was spotless and very clean. As for the staff, I can't thank them enough, they were superb, kind,
helpful, friendly, they were fantastic. I would recommend Potters to everyone, and if the time arose, I would be back there in a shot. Many, many thanks to everyone.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for your glowing review, we are thrilled to hear you enjoyed your respite stay and would consider coming back in the future! You are always more than welcome! We hold very high standards and expectations and we are glad that these were met during your stay! We wish you all the best and I will share your review with the team.
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Review of

Potter House Care Home

from J P (Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Potter House helped me find my feet following an operation. A huge thank you for helping my transition home. The staff, food, games and rooms are fantastic! I cannot thank you enough!
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for taking the time to leave us a review, we are so pleased you enjoyed your stay with us! It was a delight to look after you. Wishing you all the best and hope to see you again in the future.
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Review of

Potter House Care Home

from C P (Son of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, brand new immaculate. Very helpful obliging staff who kept in touch with me.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you very much for your review for Potter House, I am pleased to hear your experience with us was a positive one. Dad was a pleasure to have and we wish you al the best. I will share your review with the team.
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