Care Homes Owned by Crystal Care Collection in Somerset
Only the locations & reviews in Somerset for Crystal Care Collection are showing below.
View the details of all 20 locations (with 195 reviews) owned by Crystal Care Collection
Crystal Care Collection Locations in Somerset (2)
Potter House Care Home
9.8
17 reviews
103 Highfield Road, Yeovil BA21 4RJ
"I am a resident at Potter House, I am treated with the utmost respect and care. The food is good and I am happy with my room, it is…" Read all 17 reviews
Location Type Care Home
Potter House is a purpose-built, 66-bedded care home located in Yeovil, Somerset, offering specialist residential and dementia care. The home has been carefully designed to provide high-quality, person-centred care within a secure and comfortable… Read more about Potter House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 66 Rooms
- from £1,585 / week
Gillingham Grange
Furnham Road, Chard TA20 1BE
Location Type Care Home
Gillingham Grange, near to Chard, combines the tranquillity of the Somerset countryside with modern, personalised care in a beautifully designed setting.… Read more about Gillingham Grange
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 66 Rooms
- from £1,650 / week
Crystal Care Collection Reviews in Somerset (17)
Reviews posted for members of Crystal Care Collection
Review of
Potter House Care Home
from Vivienne D (Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I was looked after very well. I had mobility problems but was given as much help as I needed.
Reply from Jess Stuart, Front of House Manager at Potter House Care HomeDear Vivienne,
Thank you so much for taking the time to leave a review. It was our pleasure to have you stay with us.
We're delighted to hear that you felt well looked after during your time at Potter House. Ensuring that our residents feel supported-especially with mobility needs-is something the whole team takes great pride in, so it's wonderful to know that the help you received made a positive difference.
Thank you again for your kind words, and we wish you all the very best.
Warm regards,
The Potter House Team
Thank you so much for taking the time to leave a review. It was our pleasure to have you stay with us.
We're delighted to hear that you felt well looked after during your time at Potter House. Ensuring that our residents feel supported-especially with mobility needs-is something the whole team takes great pride in, so it's wonderful to know that the help you received made a positive difference.
Thank you again for your kind words, and we wish you all the very best.
Warm regards,
The Potter House Team
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Review of
Potter House Care Home
from C B (Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am a resident at Potter House, I am treated with the utmost respect and care. The food is good and I am happy with my room, it is beautiful. Staff are kind to me and the manager is very sweet and caring. I feel Potter House is my home.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for taking the time to leave us such a wonderful review, we are so pleased to hear that you class Potter House as your home! We are pleased you have settled in well and are happy with the care and support provided to you. I will pass your comments on to the team.
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Review of
Potter House Care Home
from John C (Friend of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for taking the time to leave us a review, we are pleased you have had a pleasant visit. I will share this with the team.
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Review of
Potter House Care Home
from Imogen B (Relative of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As a family we made the decision to place a family member into the care of Potter house.
We had an initial tour with a staff member and she was extremely helpful, giving us all the relevant details and making us feel very comfortable with the care our relative was going to receive.
The manager has
We had an initial tour with a staff member and she was extremely helpful, giving us all the relevant details and making us feel very comfortable with the care our relative was going to receive.
The manager has
also been a huge help to our family as it's been difficult with other family members living overseas, and has gone out of his way to ensure our relative is happy and settled and keeps regular communication with family.
The home itself is beautiful, very well maintained. All of the staff are lovely and friendly, cannot do enough for the residents or the families who visit.
We love that the home encourages social activities not only for the residents but also for their families to join, it's just a lovely touch.
Cakes are also usually 10/10.
And also a special mention to another staff member, he is helpful and happy whenever we visit and so friendly always!
Would highly recommended potter house!
The home itself is beautiful, very well maintained. All of the staff are lovely and friendly, cannot do enough for the residents or the families who visit.
We love that the home encourages social activities not only for the residents but also for their families to join, it's just a lovely touch.
Cakes are also usually 10/10.
And also a special mention to another staff member, he is helpful and happy whenever we visit and so friendly always!
Would highly recommended potter house!
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you ever so much for your glowing review! We are so pleased that you and your loved one is happy with the care and support provided by Potter House. We pride ourselves on providing holistic care which takes into account looking after family members too. It is a pleasure looking after your loved one and we are thrilled to be able to connect family members via the use of technology. I will share your review with the team. We look forward to seeing you all again soon.
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Review of
Potter House Care Home
from G B (Friend of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Coming to visit our old friend for a second time we were again struck by the cleanliness and arrangements and hospitality of the staff.
The gardens however were very disappointing everything wanted a through watering. To walk around and see everything looking so sad cannot be good experience. Such
The gardens however were very disappointing everything wanted a through watering. To walk around and see everything looking so sad cannot be good experience. Such
a sad waste of time and money to plant up what were beds with great potential is such a shame. Other than that we were so pleased to see our friends so taken care of.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for your wonderful review of potter house and we are pleased to hear your experiences have been pleasant.We take great pride in our home and gardens and unfortunately with shortage of rain we have been unable to maintain the garden as well as we would have liked. Going forwards are lucky to have water butts, in house maintenance and new gardeners to support with the upkeep of the gardens. We strive for being economically friendly and try and reuse water where we can. The care for our residents, home and community is of upmost importance and we take your comments onboard.
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Review of
Potter House Care Home
from J B (Stepdaughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My stepfather came to Potter House after a spell in hospital. He received a warm welcome and staff helped him to settle. We are always welcomed when we visit and feel at ease to ask about him as well as any questions that we have. We know that he is being well cared for and his needs met.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for taking the time to leave us a wonderful review. We are so pleased you are happy with your stepfathers stay and that this care is extended to yourself when you visit. It is a pleasure looking after your stepfather. I will share your review with the team and look forward to seeing you again soon.
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Review of
Potter House Care Home
from Sandra D (Husband of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband was well looked after. The staff were very patient and I can't praise them enough. Facilities very clean and spacious. Eating areas not confined to one place with plenty of space to walk around.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for such a glowing review, we are so pleased you are happy with how your husband stays have been. You are both more than welcome at any time. I will pass your review onto the team.
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Review of
Potter House Care Home
from Muriel P (Respite Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My son and daughter were looking for me to have a couple of weeks' respite, and as soon as they found Potters, that was the place to be. I spent 2 weeks in there, and it was out of this world. Everything was spotless and very clean. As for the staff, I can't thank them enough, they were superb, kind,
helpful, friendly, they were fantastic. I would recommend Potters to everyone, and if the time arose, I would be back there in a shot. Many, many thanks to everyone.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for your glowing review, we are thrilled to hear you enjoyed your respite stay and would consider coming back in the future! You are always more than welcome! We hold very high standards and expectations and we are glad that these were met during your stay! We wish you all the best and I will share your review with the team.
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Review of
Potter House Care Home
from J P (Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Potter House helped me find my feet following an operation. A huge thank you for helping my transition home. The staff, food, games and rooms are fantastic! I cannot thank you enough!
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for taking the time to leave us a review, we are so pleased you enjoyed your stay with us! It was a delight to look after you. Wishing you all the best and hope to see you again in the future.
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Review of
Potter House Care Home
from C P (Son of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very good, brand new immaculate. Very helpful obliging staff who kept in touch with me.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you very much for your review for Potter House, I am pleased to hear your experience with us was a positive one. Dad was a pleasure to have and we wish you al the best. I will share your review with the team.
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Review of
Potter House Care Home
from Steve R (Son of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot recommend the staff at Potter House highly enough, they are ABSOLUTLEY FANTASTIC in every respect. My dad is receiving the very best dementia care from all the team, me and my family cannot thank them enough.
Every single member of staff that we have met are knowledgeable , attentive and caring,
Every single member of staff that we have met are knowledgeable , attentive and caring,
we have even seen dad enjoy himself to a level pre his dementia.
The home is extremely well managed, the care is second to none and the food, from what dad tells me is better than in a 5 star hotel!! The premises are very well appointed and luxurious with every care taken in the design and decoration to help people suffering from dementia.
The team at Potter House consistently go above and beyond in providing care and support for dad and are always proactive in keeping us informed of things. Everything they do is with a smile on their face and with the utmost consideration for my dad and the family's feelings.
Potter House and its staff are "Simply the Best" Thank you everyone!!
The home is extremely well managed, the care is second to none and the food, from what dad tells me is better than in a 5 star hotel!! The premises are very well appointed and luxurious with every care taken in the design and decoration to help people suffering from dementia.
The team at Potter House consistently go above and beyond in providing care and support for dad and are always proactive in keeping us informed of things. Everything they do is with a smile on their face and with the utmost consideration for my dad and the family's feelings.
Potter House and its staff are "Simply the Best" Thank you everyone!!
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you so much for your extremely kind review of potter house and its staff. I am so pleased to hear how highly you and dad think of the home and he is a delight to look after! We believe he is enjoying every minute of his time here and is enjoying the activities and trips he is partaking in! We are so pleased you also enjoy your visits here and your kind words mean the world to me, and i will share this with the team. Thank you again for your support and trust.
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Review of
Potter House Care Home
from Janine H (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I could not be more grateful to all the staff at Potter House who have made my mum feel so welcome. I truly believe she is receiving the best care, her every need is catered to and the staff go above and beyond for anything she needs! The chefs are amazing and serve the most delicious food, she often
has manicures and pedicures, she has her hair done every week in the salon and gets to go out every day down to the shop for her morning paper! She's been to a show, taken for an eye test and her Drs nothing is too much trouble! Would highly recommend Potter House to anyone looking for full time care. It is nicer than some 5 star hotels I've stayed in with lovely grounds and gardens.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you so much for such a kind and heartfelt review of Potter House; we are very happy your mum chose to come and stay with us, we are privileged to be making her life more enjoyable. We are truly delighted that you are happy with the care and support that your mother receives. It is our aim to provide the best possible quality of care which caters to their every need, including being part of the community. I will share your feedback with the team.
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Review of
Potter House Care Home
from Ann J (Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you for really looking after me at Potters House. The staff were lovely and looked after me very well. Lovely stay I had, would recommend.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you so much for your review, it was a pleasure having you here with us. I will share your feedback with the team.
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Review of
Potter House Care Home
from Tracey P (Daughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was in respite for 2 weeks. Whilst he was there he was extremely well cared for. The staff and management were friendly and compassionate to his needs and nothing was too much trouble. He thoroughly enjoyed his stay and the food was "superb". The home itself is beautifully laid out and
the rooms are spacious and clean.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you so much for taking the time to send in your kind review of Potter House, we are so pleased that you and your father had a pleasant 2 weeks stay with us. We are also pleased he was able to join us for our grand opening celebrations. We are also so pleased you thought the food was superb and compliments will be sent to the chef. I will pass your compliments onto the team here at Potter House Care Home and we hope to see you both again in the future.
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Review of
Potter House Care Home
from J K (Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you for looking after me so well during my stay.
Reply from Callum Pearce, General Manager at Potter House Care HomeThank you for your kind review, we are so pleased you enjoyed your stay with us! You are welcome back anytime! I will share your review with the team.
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Review of
Potter House Care Home
from Elaine S (Cousin of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My first visit to Potter House and can only describe the home as absolutely amazing with such friendly staff who wouldn't be happy there.
Reply from Callum Pearce, General Manager at Potter House Care HomeWe are so pleased you had a pleasant visit and was looked after by the staff. Thank you for such a kind review. I will share this with the team.
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Review of
Potter House Care Home
from B T (Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was anxious coming into a care home but the staff have really looked after me, the food is fantastic and the manager is very present. It feels like home. Thank you Potter Home!
Reply from Callum Pearce, General Manager at Potter House Care HomeI'm so pleased to hear that you feel Potter House is like home and that the staff look after you well. I will pass your comment along to the team.
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