1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Crystal Care Collection
  4. Locations Owned by Crystal Care Collection in Somerset

Care Homes Owned by Crystal Care Collection in Somerset

Jobs
9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Crystal Care Collection in Somerset

Only the locations & reviews in Somerset for Crystal Care Collection are showing below.

View the details of all 30 locations (with 472 reviews) owned by Crystal Care Collection

Crystal Care Collection Locations in Somerset (3)

 - Browse 3 Care Homes owned by Crystal Care Collection in Somerset
List View
Map View
Sort By
Potter House Care Home
103 Highfield Road, Yeovil BA21 4RJ 
9.9 27 reviews
Potter House Care Home, Yeovil, Somerset
"We absolutely adore Potter House. My mum spent a few months as a resident after a fall and then a stroke. She loved the home, her room…"   Read all 27 reviews
  • from £1,425 / week
  • 66 Rooms
Location Type Care Home

Potter House Care Home has been designed to feel comfortable, safe, and welcoming, with a strong focus on person-centred care. Residents can choose from ensuite Deluxe bedrooms or Deluxe Premium ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Gillingham Grange
Furnham Road, Chard TA20 1BE 
9.8 16 reviews
Gillingham Grange, Chard, Somerset
"From the day my Aunt was assessed by staff from Gillingham Grange I felt confident about the high standard of communication, care &…"   Read all 16 reviews
  • from £1,550 / week
  • 66 Rooms
Location Type Care Home

Gillingham Grange, near to Chard, combines the tranquillity of the Somerset countryside with modern, personalised care in a beautifully designed setting. Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Sherwell Manor
Opening Aug 2026
Cutliffe Road, Taunton TA1 3GA 
Sherwell Manor, Taunton, Somerset
  • from £1,485 / week
  • 66 Rooms
Location Type Care Home

Opening in August 2026, Sherwell Manor is a new care home that has been purpose built with residents in mind, located in Taunton. Offering some of the highest quality residential, dementia, and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Crystal Care Collection Reviews in Somerset (43)

9.8

Crystal Care Collection has a Group Review Score of 9.8 (9.769) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

Overall Experience
  • 38
  • 5
  • 0
  • 0
  • 0
Date Published
  • 43
  • 26
  • 37
  • 43
  • 0
Reviewer Connection to Crystal Care Collection
  • 9
  • 8
  • 7
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Review of

Gillingham Grange

from Hazel C (Friend of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming staff, very clean.
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you so much for your lovely review. I will pass on your kind words to our lovely team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Potter House Care Home

from K E (Daughter of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum settled well into potters house. Staff went above and beyond to make her feel welcome and reassured her of any worries. The whole staff team are wonderful. They really work hard to ensure residents are cared for and happy. The food is lovely and serves on hot plates, to everyones liking!! Refreshments
and goodies are available throughout the day and the homemmaaycakrs are not to be missed!
All the staff work so hard to make potters house a home from home experience .
It's been a bumpy ride with management changes and lack of a social coordinator. But these issues have recently been addressed and things have improved.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Potter House Care Home

from G T (Son of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been very well looked after at Potter House since entering a few months ago. She feels safe and she is safe with no more falls since she arrived. The care home is clean and very modern with good facilities. The carers are friendly and chatty and my mother's social life has probably got
even better with lots of visitors as well!
Reply from Chloe Bale, Customer Relationship Manager at Potter House Care HomeThank you for your lovely feedback. It is wonderful having your mother stay with us at Potter House. We are delighted to hear that she feels safe, happy, and enjoys such an active social life! Your kind words mean a great deal to our team, and we look forward to continuing to provide her with the highest standard of care and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Potter House Care Home

from J P (Daughter of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We absolutely adore Potter House.
My mum spent a few months as a resident after a fall and then a stroke. She loved the home, her room and the staff.
The family were always welcomed and everybody adores the whole set up.
We would move mum back in tomorrow if we could.
The staff are absolutely
amazing as well. Potter House is like an extended family.
5 stars everytime.
Reply from Chloe Bale, Customer Relationship Manager at Potter House Care HomeThank you so much for your wonderful review. We are delighted to hear that mum enjoyed her time with us and that both she and your family felt so welcomed. She is always welcome! Your kind words mean a great deal to our team, and we are honoured to be considered part of your extended family. Thank you for your support and for sharing your experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Potter House Care Home

from Sharon L (Daughter of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since last October 2025
All the staff are very helpful always smiling and nothing is ever too much trouble .
They all demonstrate a caring nature , combined with compassion and a great sense of humour. Potter House is a very friendly happy relaxed home.
Every person is treated
individually with respect and dignity at all times .
Potter House is a wonderful home .
Reply from Chloe Bale, Customer Relationship Manager at Potter House Care HomeThank you for your kind words and lovely review. We are delighted to hear that your mum has had such a positive experience at Potter House! Your feedback means a great deal to our team, and we will be sure to share it with them. Thank you for your continued trust and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gillingham Grange

from R C (Niece of Resident) published on 5 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the day my Aunt was assessed by staff from Gillingham Grange I felt confident about the high standard of communication, care & kindness. She has been a resident there for the past month, she is very settled & the family are reassured that she is receiving the best & most appropriate care. The staff
are also very supportive of family visiting, offering information, meals & snacks during visits. The building is spacious & light with easy access to the outside spaces. My Aunt's room has plenty of storage space & feels homely & individual. The most important thing is the kindness & efficiency of the staff members.
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you so much for taking the time to leave such a lovely review. I will ensure your kind words are passed onto the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Potter House Care Home

from Pat G (Wife of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team were absolutely superb and extremely professional and compassionate both for my husband and myself. It is a beautiful place but the staff there make it special.
Reply from Chloe Bale, Customer Relationship Manager at Potter House Care HomeThank you for your wonderful review. Our care staff take great pride in the care and support they provide, and we are all so grateful for your kind words.
It was a privilege to care for your husband during his time at Potter House, and we are pleased to hear that your experience with us was a positive one. Your feedback means a great deal to the entire team and is truly appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gillingham Grange

from Steve S (Son of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went to Gillingham Grange for respite care after a fall and broken hip, but during treatment it became clear that she was much more unwell than we had realised, so her stay was extended.
Although this has all been very stressful, Gillingham Grange and its staff have been a real source of
support.
The building is new and feels more like a hotel than a care home. The rooms are thoughtfully designed-spacious enough to be comfortable while still feeling cosy. The shared areas, like the private rooms, are bright and welcoming. The games rooms and cinema room have been a real source of enjoyment for my mother and her great-grandchildren during visits.
The staff matter most-and they have been exceptional. It is not just a few individuals; the whole team is clearly committed to providing the highest standard of care and companionship. They are always a pleasure to deal with and have shown great kindness to my mother during this difficult time and I cannot thank them enough.
Reply from Amanda Whyte, General Manager at Gillingham GrangeWhat a lovely review Steven. Thank you. I will pass on your kind words to the team. Look forward to seeing you soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gillingham Grange

from R P (Son of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff have been friendly and helped Mum settle in.
Food is rated highly by Mum and overall both she and I are impressed by the level of care.
As a new building, it has everything you would expect and is of a high standard.
One issue reported by Mum was a night-shift lady, who complained that she
had lots of residents to look after. This was when Mum had pushed her button as she couldn't reach her water when in bed, due to weakness in her arms. Mum ended up crying and upset that the lady might always behave like this.
There don't seem to many activities, however it was explained that this would ramp-up as more residents joined.
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you for taking the time to leave such thoughtful feedback about your mum's stay with us. We are very pleased to hear that both you and your mum were impressed with the overall level of care, the friendliness of our team, and the quality of the food and facilities within our home.
We are, however, very sorry to hear about your mum's experience with a member of our night team. This is not the standard of care, compassion, or reassurance we aim to provide to any resident. We appreciate you bringing this to our attention and would always encourage any concerns to be reported directly to management at the time so they can be addressed promptly and appropriately.
You will soon meet our new activity team members and will continue to see a lot more fun going on here at Gillingham Grange.

See you soon. Amanda
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Potter House Care Home

from Calin C (Friend of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this care home highly enough. From the moment you walk through the doors, there's a genuine sense of warmth, dignity, and professionalism that sets it apart. The staff are not only highly skilled but also incredibly compassionate-they treat residents with respect and kindness, taking
the time to understand each individual's needs and preferences.


The facilities are clean, comfortable, and thoughtfully designed, creating a safe and welcoming environment. Meals are nutritious and well-prepared, with attention given to dietary requirements and personal tastes. There's also a strong sense of community, with regular activities and social events that keep residents engaged and uplifted.


Communication with families is excellent, offering reassurance and transparency at all times. It's clear that the team truly cares about the wellbeing and happiness of every resident.

Reply from Chloe Bale, Customer Relationship Manager at Potter House Care HomeThank you Calin for your kind words. We take great pride in the service we provide at Potter House, and it is wonderful to hear. We look forward to welcoming you back to attend some of our events we have coming up!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gillingham Grange

from Jonathan T (Son of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is now resident here, having moved from their sister home in Yeovil following my fathers passing.. What can I say. It is superb, like a hotel. The quality of care is superb. Amanda the manager is excellent and fully committed to running a quality , fully supported home for your loved ones.
They have brilliant staff ,who interact with my mother excellently , as she is not always the easiest (( being an ex-midwife). She is very happy and settled, what more can I ask for? I have no negatives they have been brilliant with mum and helped her through a difficult time , she and my father were together for 70 years.
Reply from Amanda, General Manager at Gillingham GrangeThank you so much for your lovely review. We are so happy to hear how settled Mum is and your very positive experience of Gillingham Grange. I will ensure I pass your kind words onto the team and we look forward to seeing you again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gillingham Grange

from A C (Son of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think it is a very good home with very friendly and helpful staff. The manager and front of house lady are both very helpful. The home is well furnished and decorated. The food is also good with a good choice. I have had a meal there and really enjoyed it. I feel it is quite expensive but I suppose
you get what you pay for and you are getting a lot.
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you for taking the time to leave us a review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gillingham Grange

from S C (Daughter-in-law of Resident) published on 24 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This lovely home has been designed for the safety and comfort of the residents - outside pathways and carpets easy to walk and push frames on. Dining chairs chairs and sofas comfortable and easy to get out of. Seating in lots of places. The rooms have comfortable beds, plenty of storage and big practicle
washrooms. Everywhere is designed for easy cleaning. Very important there is more staff to each residents than normal ensuring the residents needs are met quicker and manageable and the staff are happy and not exhausted! Amanda the manager and Tracey front house manager are very helpful, kind and lead a team caring for their staff with enthusiasm and co-operation. All the staff are polite, kind, patient and provide care and enjoyment with daily tasks and activities. The food is a high standard, enjoyable, tasty and good choice. The gardens are attractive and well cared for and the patio seating great for the summer as residents can easily approach from the doors is their rooms and bring pleasure looking at through their windows. Residents can have a phone is their rooms, hairdresser, chiropodist, newspapers all in the price.
Reply from Amanda Whyte, General Manager at Gillingham GrangeWhat lovely lovely words, thank you so much for taking the time to write a review and I will ensure the team are aware. See you soon and thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Potter House Care Home

from Veronica B (Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hayley was very professional and keeps the building and reception. Very good communication and friendly.
Reply from Chloe Bale, Customer Relationship Manager at Potter House Care HomeThank you for your kind feedback. We're really pleased to hear about your positive experience at Potter House! We take great pride in visitor's first impressions and making sure the front of house is inviting. We look forward to welcoming you back soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Potter House Care Home

from C P (Son-in-law of Resident) published on 22 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had wonderful support, during her time she has improved greatly. She will miss the residents and staff.
Reply from Chloe Bale, Customer Relationship Manager at Potter House Care HomeThank you for your kind words. We're so pleased to hear your mum has improved during her time with us! She will be missed by both residents and staff, and we wish her all the best. We look forward to welcoming her back in the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gillingham Grange

from Daisy S (Friend of Resident) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Gillingham Grange. It is clean, fresh, and the facilities are amazing. The staff are the shining star; however, they are warm and caring, always happy to sit and chat through updates and always smiling. The interaction between staff and residents is truly special to witness.
The food is incredible also, and the rooms are spacious and fresh. Thank you to all of you for making this transition so smooth and, above all, caring and respectful.
Daisy
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you so much for your lovely review and recommendation. I will pass on your kind words to the team. See you soon. Amanda
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gillingham Grange

from P R (Next of Kin) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the home. Friendly staff, very clean and new and many things other homes charge extra for like hairdressing are included.
They were also very quick and helpful with the admission and transfer.
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you so much for your review. It really is great to hear of your feedback. I will ensure your kind words are shared with the team and I look forward to seeing you again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gillingham Grange

from W M (Son-in-law of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so impressed when I first visited my mother-in-law, from decor and rooms, to the wonderful management and all staff. Very welcoming and friendly, always asked if I wanted drink/cake or bisuit, food looks amazing. The residents are always supplied with snacks + drinks. The cinema room is excellent,
activities to choose form, outings for residents 'weather permitting'. Doctors visits each week, hair salon, family rooms for visitors to dine with their loved ones. I highly recommend Gillingham Grange to anyone.
Reply from Amanda Whyte, General Manager at Gillingham GrangeIt is so lovely to read your lovely review of Gillingham Grange, thank you for taking the time to leave a review. I will ensure your kind words are shared with the team and we look forward to seeing you again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gillingham Grange

from L M (Daughter of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Gillingham Grange the first day it was opened 30/10.25. It is a very luxurious home, the care team are wonderful, so caring toward residents. Very polite and helpful, all staff + management are friendly always welcome you, providing beverages biscuits + cake, nothing is too much trouble.
I am so glad that this care home was built, not far for me to travel. My mum is so happy there, its the best thing, for me to know my mum is happy safe and well looked after. I would recommend this care home without a doubt.
Reply from Amanda Whyte, General Manager at Gillingham GrangeThank you so very much for your lovely words. I will ensure this is feedback to our wonderful team and we look forward to seeing you soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Potter House Care Home

from Jon T (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved here for respite as they were having a new boiler installed , so just for 4 weeks. But my father who had dementia loved it. I saw him flourish and he even went on trips out. For him it was life changing. Both parents had been very resistant to a care home but in the end they both enjoyed
it. I can rate the staff highly enough, they genuinely care about the residents. My father sadly passed in November 2025 but it was great to see he spent the last months of his life fulfilled.
Reply from Lucy Lester, CRM at Potter House Care HomeThank you for such lovely and moving words. It was a delight to have your father with us and to be able to give enrichment and fulfillment. Your mum and family are a big part of our Potter House family and we look forward to seeing you soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (0)

Loading

Loading Loading

Loading

Loading

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crystal Care Collection to verify any information. View our terms and conditions. Crystal Care Collection has a Platinum Service – more info.