Care Homes Owned by Crystal Care Collection in Somerset

it. I can rate the staff highly enough, they genuinely care about the residents. My father sadly passed in November 2025 but it was great to see he spent the last months of his life fulfilled.

House is truly EXCELLENT!

I can now go back to being her daughter and enjoy our time together chatting and going out rather than doing all the jobs a carer does.

catered to her needs. All the staff are very friendly, approachable, always smiling and nothing is ever too much trouble. We as a family are very happy knowing she is in a safe and warm environment and can live her life to the full. Thank you to all the staff at Gillingham Grange.

not safe for him to go back to his home to collect some belongings.
Amanda and her team have gone above and beyond to assist my Dad in his journey back to health. Every detail with regards his care and medical needs is safely in their hands; well managed and communicated with all professional bodies.
Living so far away, I can take great comfort knowing that Dad is in the most thoughtfully thought out care home; spatial yet homely with rooms that are modern and functional which is complimented with the most amazing, professional, compassionate, attentive carers who provide warmth, dignity and encouragement every day.
Other members of staff also contribute hugely to this wholesome environment.

was a real treat from living alone with pulmary fibrosis.

was like 20 years ago. - somewhere you had to go rather want to go it. The level of care is exceptional and genuine, and good wonderful.

also been a huge help to our family as it's been difficult with other family members living overseas, and has gone out of his way to ensure our relative is happy and settled and keeps regular communication with family.
The home itself is beautiful, very well maintained. All of the staff are lovely and friendly, cannot do enough for the residents or the families who visit.
We love that the home encourages social activities not only for the residents but also for their families to join, it's just a lovely touch.
Cakes are also usually 10/10.
And also a special mention to another staff member, he is helpful and happy whenever we visit and so friendly always!
Would highly recommended potter house!

a sad waste of time and money to plant up what were beds with great potential is such a shame. Other than that we were so pleased to see our friends so taken care of.

helpful, friendly, they were fantastic. I would recommend Potters to everyone, and if the time arose, I would be back there in a shot. Many, many thanks to everyone.

we have even seen dad enjoy himself to a level pre his dementia.
The home is extremely well managed, the care is second to none and the food, from what dad tells me is better than in a 5 star hotel!! The premises are very well appointed and luxurious with every care taken in the design and decoration to help people suffering from dementia.
The team at Potter House consistently go above and beyond in providing care and support for dad and are always proactive in keeping us informed of things. Everything they do is with a smile on their face and with the utmost consideration for my dad and the family's feelings.
Potter House and its staff are "Simply the Best" Thank you everyone!!

has manicures and pedicures, she has her hair done every week in the salon and gets to go out every day down to the shop for her morning paper! She's been to a show, taken for an eye test and her Drs nothing is too much trouble! Would highly recommend Potter House to anyone looking for full time care. It is nicer than some 5 star hotels I've stayed in with lovely grounds and gardens.