Gillingham Grange

My husband is in his sixth week at GG. There were teething problems to begin with, he was packing his suitcase and wanted to go home but after 4 weeks this subsided and going home is no longer mentioned. To anyone about to embark on this path, be warned, it takes time to adjust. As my husband said to one of the carers, "this is a smashing place, the staff are kinder than kind but it's not home". There can be no doubt when you walk in, there is a buzz in the light reception hall where staff will make you a coffee or drink of your choice. Beyond this the lounge, dining area, TVs dotted around, including the cinema area which are top notch with calming and tasteful pictures and objects d'art giving it a homely or 5* hotel feel, even white linen tablecloths and napkins to add a touch of class! The staff and care management are kindness personified with terms of endearment towards who they are looking after in abundance, making the resident feel special. I've run out of superlatives!

There are so many examples of outstanding care and communication since my father-in-law joined Gillingham Grange, 8 months ago, in February 2026. As a registered nurse myself (and previously a CHI inspector) I have witnessed lack of standards & poor care in several care homes and nursing homes. Thus, was dubious when my father-in-law 1st moved in. However, I cannot find a single fault in both the care and the facilities at Gillingham Grange (& believe me, I have looked!) All the staff are extremely professional, whilst also being friendly & being most respectable of each resident & that Gillingham Grange is their home. I can honestly say since moving into Gillingham Grange, my father-in-law has been living his best life and now my mother-in-law is planning to also join him at Gillingham. I am amazed at the huge amount of activities and trips organised for the residents. I cannot thank Amanda and her team enough for the care given it only to the residents, but also to the family aswell

A beautiful care home, spacious and comfortable. The staff are so friendly and nothing is too much trouble. Gemma showed us around and she had a really great positive attitude. I would highly recommend for those looking to move here

My mother was very comfortable with an air bed provided when she became bed bound. She had a lovely view of the grounds from her window.

Gillingham Grange is a wonderful place. The staff couldn't be more helpful or friendly. It has been so reassuring to know Mum is well cared for safe and happy. The building is so clean, the food is fresh and good quality and the facilities are brilliant.

Mum also told me she would love to go back again, which says it all.

A really warm and welcoming place, put my father in law at ease from the first minute, also ensured that close family were well looked after, it feels more like a hotel than a care home, every need is catered for

Gillingham Grange in an exceptional care home. My dad has recently moved in, and the service has been amazing. All of the staff are so friendly and helpful, and the facilities are faultless. I couldn't wish for a better place for my Dad, and it gives us the peace of mind that we need as a family. Thank you to everyone there who has made it so welcoming for my dad and the family.

Very welcoming staff, very clean.

From the day my Aunt was assessed by staff from Gillingham Grange I felt confident about the high standard of communication, care & kindness. She has been a resident there for the past month, she is very settled & the family are reassured that she is receiving the best & most appropriate care. The staff are also very supportive of family visiting, offering information, meals & snacks during visits. The building is spacious & light with easy access to the outside spaces. My Aunt's room has plenty of storage space & feels homely & individual. The most important thing is the kindness & efficiency of the staff members.

The staff matter most-and they have been exceptional. It is not just a few individuals; the whole team is clearly committed to providing the highest standard of care and companionship. They are always a pleasure to deal with and have shown great kindness to my mother during this difficult time and I cannot thank them enough.

There don't seem to many activities, however it was explained that this would ramp-up as more residents joined.

My mother is now resident here, having moved from their sister home in Yeovil following my fathers passing.. What can I say. It is superb, like a hotel. The quality of care is superb. Amanda the manager is excellent and fully committed to running a quality , fully supported home for your loved ones. They have brilliant staff ,who interact with my mother excellently , as she is not always the easiest (( being an ex-midwife). She is very happy and settled, what more can I ask for? I have no negatives they have been brilliant with mum and helped her through a difficult time , she and my father were together for 70 years.

I think it is a very good home with very friendly and helpful staff. The manager and front of house lady are both very helpful. The home is well furnished and decorated. The food is also good with a good choice. I have had a meal there and really enjoyed it. I feel it is quite expensive but I suppose you get what you pay for and you are getting a lot.

This lovely home has been designed for the safety and comfort of the residents - outside pathways and carpets easy to walk and push frames on. Dining chairs chairs and sofas comfortable and easy to get out of. Seating in lots of places. The rooms have comfortable beds, plenty of storage and big practicle washrooms. Everywhere is designed for easy cleaning. Very important there is more staff to each residents than normal ensuring the residents needs are met quicker and manageable and the staff are happy and not exhausted! Amanda the manager and Tracey front house manager are very helpful, kind and lead a team caring for their staff with enthusiasm and co-operation. All the staff are polite, kind, patient and provide care and enjoyment with daily tasks and activities. The food is a high standard, enjoyable, tasty and good choice. The gardens are attractive and well cared for and the patio seating great for the summer as residents can easily approach from the doors is their rooms and bring pleasure looking at through their windows. Residents can have a phone is their rooms, hairdresser, chiropodist, newspapers all in the price.

Daisy

They were also very quick and helpful with the admission and transfer.

I was so impressed when I first visited my mother-in-law, from decor and rooms, to the wonderful management and all staff. Very welcoming and friendly, always asked if I wanted drink/cake or bisuit, food looks amazing. The residents are always supplied with snacks + drinks. The cinema room is excellent, activities to choose form, outings for residents 'weather permitting'. Doctors visits each week, hair salon, family rooms for visitors to dine with their loved ones. I highly recommend Gillingham Grange to anyone.

My mum moved into Gillingham Grange the first day it was opened 30/10.25. It is a very luxurious home, the care team are wonderful, so caring toward residents. Very polite and helpful, all staff + management are friendly always welcome you, providing beverages biscuits + cake, nothing is too much trouble. I am so glad that this care home was built, not far for me to travel. My mum is so happy there, its the best thing, for me to know my mum is happy safe and well looked after. I would recommend this care home without a doubt.

My mother initially moved in for 2 weeks' respite care. After 3 days she loved Gillingham Grange Care Home and staff so much she decided to make it her permanent home. As the single carer for my mother I would never be able to give my mother this level of care and support. Thanks to the wonderful staff I can now go back to being her daughter and enjoy our time together chatting and going out rather than doing all the jobs a carer does.