Gillingham Grange

Very welcoming staff, very clean.

From the day my Aunt was assessed by staff from Gillingham Grange I felt confident about the high standard of communication, care & kindness. She has been a resident there for the past month, she is very settled & the family are reassured that she is receiving the best & most appropriate care. The staff are also very supportive of family visiting, offering information, meals & snacks during visits. The building is spacious & light with easy access to the outside spaces. My Aunt's room has plenty of storage space & feels homely & individual. The most important thing is the kindness & efficiency of the staff members.

The staff matter most-and they have been exceptional. It is not just a few individuals; the whole team is clearly committed to providing the highest standard of care and companionship. They are always a pleasure to deal with and have shown great kindness to my mother during this difficult time and I cannot thank them enough.

There don't seem to many activities, however it was explained that this would ramp-up as more residents joined.

My mother is now resident here, having moved from their sister home in Yeovil following my fathers passing.. What can I say. It is superb, like a hotel. The quality of care is superb. Amanda the manager is excellent and fully committed to running a quality , fully supported home for your loved ones. They have brilliant staff ,who interact with my mother excellently , as she is not always the easiest (( being an ex-midwife). She is very happy and settled, what more can I ask for? I have no negatives they have been brilliant with mum and helped her through a difficult time , she and my father were together for 70 years.

I think it is a very good home with very friendly and helpful staff. The manager and front of house lady are both very helpful. The home is well furnished and decorated. The food is also good with a good choice. I have had a meal there and really enjoyed it. I feel it is quite expensive but I suppose you get what you pay for and you are getting a lot.

This lovely home has been designed for the safety and comfort of the residents - outside pathways and carpets easy to walk and push frames on. Dining chairs chairs and sofas comfortable and easy to get out of. Seating in lots of places. The rooms have comfortable beds, plenty of storage and big practicle washrooms. Everywhere is designed for easy cleaning. Very important there is more staff to each residents than normal ensuring the residents needs are met quicker and manageable and the staff are happy and not exhausted! Amanda the manager and Tracey front house manager are very helpful, kind and lead a team caring for their staff with enthusiasm and co-operation. All the staff are polite, kind, patient and provide care and enjoyment with daily tasks and activities. The food is a high standard, enjoyable, tasty and good choice. The gardens are attractive and well cared for and the patio seating great for the summer as residents can easily approach from the doors is their rooms and bring pleasure looking at through their windows. Residents can have a phone is their rooms, hairdresser, chiropodist, newspapers all in the price.

Daisy

They were also very quick and helpful with the admission and transfer.

I was so impressed when I first visited my mother-in-law, from decor and rooms, to the wonderful management and all staff. Very welcoming and friendly, always asked if I wanted drink/cake or bisuit, food looks amazing. The residents are always supplied with snacks + drinks. The cinema room is excellent, activities to choose form, outings for residents 'weather permitting'. Doctors visits each week, hair salon, family rooms for visitors to dine with their loved ones. I highly recommend Gillingham Grange to anyone.

My mum moved into Gillingham Grange the first day it was opened 30/10.25. It is a very luxurious home, the care team are wonderful, so caring toward residents. Very polite and helpful, all staff + management are friendly always welcome you, providing beverages biscuits + cake, nothing is too much trouble. I am so glad that this care home was built, not far for me to travel. My mum is so happy there, its the best thing, for me to know my mum is happy safe and well looked after. I would recommend this care home without a doubt.

My mother initially moved in for 2 weeks' respite care. After 3 days she loved Gillingham Grange Care Home and staff so much she decided to make it her permanent home. As the single carer for my mother I would never be able to give my mother this level of care and support. Thanks to the wonderful staff I can now go back to being her daughter and enjoy our time together chatting and going out rather than doing all the jobs a carer does.

My grandmother recently moved into Gillingham Grange and has thrived since doing so. Her care is second to none and is completely catered to her needs. All the staff are very friendly, approachable, always smiling and nothing is ever too much trouble. We as a family are very happy knowing she is in a safe and warm environment and can live her life to the full. Thank you to all the staff at Gillingham Grange.

Other members of staff also contribute hugely to this wholesome environment.

I spent Christmas week at Gillingham Grange having asked for respite care, respite from caring and cooking for myself. The reception I received from the staff, whether management or care, without exception, was out of this world (divine?) their kindness, solitude, smiles made me feel so welcome. It was a real treat from living alone with pulmary fibrosis.

From the first time we walked through the door, we got that feeling and knew it was the right place for my mum. The no team are not just carers: they are friends who truly listen and want to improve the resident's lifes. Simply stunning place which has swept away the old concept of what a care home was like 20 years ago. - somewhere you had to go rather want to go it. The level of care is exceptional and genuine, and good wonderful.