Potter House Care Home

103 Highfield Road, Yeovil BA21 4RJ
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9.9 17 Reviews
  • Potter House Care Home, Yeovil
Potter House is a purpose-built, 66-bedded care home located in Yeovil, Somerset, offering specialist residential and dementia care.

The home has been carefully designed to provide high-quality, person-centred care within a secure and comfortable environment. Residents can choose between Deluxe rooms, all with ensuite facilities, or Deluxe Premium rooms, which include an additional private living space for added comfort and independence. Every room is equipped with a profiling small double bed, television, and refrigerator.

Security and safety are prioritised, with gated access and key code entry throughout the premises.

Potter House offers an all-inclusive care package, covering a full range of services including personalised care, organised outings, regular hairdressing appointments, and chiropody—at no additional cost. The home features a cinema room, garden rooms, and several communal spaces that foster social interaction and a strong sense of community.

A dedicated team of trained staff delivers round-the-clock support, while a varied programme of daily activities promotes engagement, independence, and overall wellbeing. Potter House is committed to providing a safe, respectful, and enriching environment where every resident can enjoy an enhanced quality of life.
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Care Provided by Potter House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1585
  • Self-Funded Residential Dementia Care: from £1585
  • RESPITE Self-Funded Residential Care: from £1585
  • RESPITE Self-Funded Residential Dementia Care: from £1585

At Oyster Care Homes, Everything is Included – One Simple Fee


Choosing a care home is a big decision, and we believe it should be as stress-free as possible. That’s why at Oyster Care Homes, we offer one inclusive fee.


Here’s what’s included:


Tailored Care – Personalised support that adapts to changing needs, ensuring comfort and security at all times.


A Place to Call Home – Spacious, beautifully designed en-suite rooms for privacy and relaxation.


Delicious, Chef-Prepared Meals – Nutritious and varied menus, catering to all dietary needs and personal preferences.


Vibrant Lifestyle & Activities – A packed calendar of events and entertainment, led by our dedicated lifestyle team.


Well-being Services – Regular visits from professional hairdressers and chiropodists to keep residents feeling their best.


Our all-inclusive approach gives peace of mind to residents and their families, allowing them to focus on what truly matters - quality time together.

These prices are only a guideline, please contact Potter House Care Home to find out the exact price for your requirements.

Contact Potter House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Potter House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Callum Pearce (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • No visiting restrictions. Booking in advance is not necessary.

Parking

  • Parking available on site and electric charging points

Potter House Care Home Reviews (17)

9.9

Potter House Care Home has a Review Score of 9.9 (9.889) out of 10, based on 17 reviews in the last 2 years.
Over all time Potter House Care Home has 17 reviews.

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Review from Vivienne D (Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was looked after very well. I had mobility problems but was given as much help as I needed.
Reply from Jess Stuart, Front of House Manager at Potter House Care Home
Dear Vivienne,

Thank you so much for taking the time to leave a review. It was our pleasure to have you stay with us.
We're delighted to hear that you felt well looked after during your time at…read more
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Review from C B (Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident at Potter House, I am treated with the utmost respect and care. The food is good and I am happy with my room, it is beautiful. Staff are kind to me and the manager is very sweet and caring. I feel Potter House is my home.
Reply from Callum Pearce, General Manager at Potter House Care Home
Thank you for taking the time to leave us such a wonderful review, we are so pleased to hear that you class Potter House as your home! We are pleased you have settled in well and are happy with the…read more
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Review from John C (Friend of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
Reply from Callum Pearce, General Manager at Potter House Care Home
Thank you for taking the time to leave us a review, we are pleased you have had a pleasant visit. I will share this with the team.
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Review from Imogen B (Relative of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we made the decision to place a family member into the care of Potter house.
We had an initial tour with a staff member and she was extremely helpful, giving us all the relevant details and making us feel very comfortable with the care our relative was going to receive.
The manager has
also been a huge help to our family as it's been difficult with other family members living overseas, and has gone out of his way to ensure our relative is happy and settled and keeps regular communication with family.
The home itself is beautiful, very well maintained. All of the staff are lovely and friendly, cannot do enough for the residents or the families who visit.
We love that the home encourages social activities not only for the residents but also for their families to join, it's just a lovely touch.
Cakes are also usually 10/10.
And also a special mention to another staff member, he is helpful and happy whenever we visit and so friendly always!
Would highly recommended potter house!
Reply from Callum Pearce, General Manager at Potter House Care Home
Thank you ever so much for your glowing review! We are so pleased that you and your loved one is happy with the care and support provided by Potter House. We pride ourselves on providing holistic care…read more
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Review from G B (Friend of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Coming to visit our old friend for a second time we were again struck by the cleanliness and arrangements and hospitality of the staff.
The gardens however were very disappointing everything wanted a through watering. To walk around and see everything looking so sad cannot be good experience. Such
a sad waste of time and money to plant up what were beds with great potential is such a shame. Other than that we were so pleased to see our friends so taken care of.
Reply from Callum Pearce, General Manager at Potter House Care Home
Thank you for your wonderful review of potter house and we are pleased to hear your experiences have been pleasant.We take great pride in our home and gardens and unfortunately with shortage of rain…read more
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Review from J B (Stepdaughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather came to Potter House after a spell in hospital. He received a warm welcome and staff helped him to settle. We are always welcomed when we visit and feel at ease to ask about him as well as any questions that we have. We know that he is being well cared for and his needs met.
Reply from Callum Pearce, General Manager at Potter House Care Home
Thank you for taking the time to leave us a wonderful review. We are so pleased you are happy with your stepfathers stay and that this care is extended to yourself when you visit. It is a pleasure…read more
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Review from Sandra D (Husband of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was well looked after. The staff were very patient and I can't praise them enough. Facilities very clean and spacious. Eating areas not confined to one place with plenty of space to walk around.
Reply from Callum Pearce, General Manager at Potter House Care Home
Thank you for such a glowing review, we are so pleased you are happy with how your husband stays have been. You are both more than welcome at any time. I will pass your review onto the team.
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Review from Muriel P (Respite Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son and daughter were looking for me to have a couple of weeks' respite, and as soon as they found Potters, that was the place to be. I spent 2 weeks in there, and it was out of this world. Everything was spotless and very clean. As for the staff, I can't thank them enough, they were superb, kind,
helpful, friendly, they were fantastic. I would recommend Potters to everyone, and if the time arose, I would be back there in a shot. Many, many thanks to everyone.
Reply from Callum Pearce, General Manager at Potter House Care Home
Thank you for your glowing review, we are thrilled to hear you enjoyed your respite stay and would consider coming back in the future! You are always more than welcome! We hold very high standards and…read more
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Review from J P (Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Potter House helped me find my feet following an operation. A huge thank you for helping my transition home. The staff, food, games and rooms are fantastic! I cannot thank you enough!
Reply from Callum Pearce, General Manager at Potter House Care Home
Thank you for taking the time to leave us a review, we are so pleased you enjoyed your stay with us! It was a delight to look after you. Wishing you all the best and hope to see you again in the…read more
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Review from C P (Son of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, brand new immaculate. Very helpful obliging staff who kept in touch with me.
Reply from Callum Pearce, General Manager at Potter House Care Home
Thank you very much for your review for Potter House, I am pleased to hear your experience with us was a positive one. Dad was a pleasure to have and we wish you al the best. I will share your review…read more
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Review from Steve R (Son of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend the staff at Potter House highly enough, they are ABSOLUTLEY FANTASTIC in every respect. My dad is receiving the very best dementia care from all the team, me and my family cannot thank them enough.
Every single member of staff that we have met are knowledgeable , attentive and caring,
we have even seen dad enjoy himself to a level pre his dementia.
The home is extremely well managed, the care is second to none and the food, from what dad tells me is better than in a 5 star hotel!! The premises are very well appointed and luxurious with every care taken in the design and decoration to help people suffering from dementia.
The team at Potter House consistently go above and beyond in providing care and support for dad and are always proactive in keeping us informed of things. Everything they do is with a smile on their face and with the utmost consideration for my dad and the family's feelings.
Potter House and its staff are "Simply the Best" Thank you everyone!!
Reply from Callum Pearce, General Manager at Potter House Care Home
Thank you so much for your extremely kind review of potter house and its staff. I am so pleased to hear how highly you and dad think of the home and he is a delight to look after! We believe he is…read more
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Review from Janine H (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be more grateful to all the staff at Potter House who have made my mum feel so welcome. I truly believe she is receiving the best care, her every need is catered to and the staff go above and beyond for anything she needs! The chefs are amazing and serve the most delicious food, she often
has manicures and pedicures, she has her hair done every week in the salon and gets to go out every day down to the shop for her morning paper! She's been to a show, taken for an eye test and her Drs nothing is too much trouble! Would highly recommend Potter House to anyone looking for full time care. It is nicer than some 5 star hotels I've stayed in with lovely grounds and gardens.
Reply from Callum Pearce, General Manager at Potter House Care Home
Thank you so much for such a kind and heartfelt review of Potter House; we are very happy your mum chose to come and stay with us, we are privileged to be making her life more enjoyable. We are truly…read more
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Review from Ann J (Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for really looking after me at Potters House. The staff were lovely and looked after me very well. Lovely stay I had, would recommend.
Reply from Callum Pearce, General Manager at Potter House Care Home
Thank you so much for your review, it was a pleasure having you here with us. I will share your feedback with the team.
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Review from Tracey P (Daughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in respite for 2 weeks. Whilst he was there he was extremely well cared for. The staff and management were friendly and compassionate to his needs and nothing was too much trouble. He thoroughly enjoyed his stay and the food was "superb". The home itself is beautifully laid out and
the rooms are spacious and clean.
Reply from Callum Pearce, General Manager at Potter House Care Home
Thank you so much for taking the time to send in your kind review of Potter House, we are so pleased that you and your father had a pleasant 2 weeks stay with us. We are also pleased he was able to…read more
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Review from J K (Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after me so well during my stay.
Reply from Callum Pearce, General Manager at Potter House Care Home
Thank you for your kind review, we are so pleased you enjoyed your stay with us! You are welcome back anytime! I will share your review with the team.
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Review from Elaine S (Cousin of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit to Potter House and can only describe the home as absolutely amazing with such friendly staff who wouldn't be happy there.
Reply from Callum Pearce, General Manager at Potter House Care Home
We are so pleased you had a pleasant visit and was looked after by the staff. Thank you for such a kind review. I will share this with the team.
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Review from B T (Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was anxious coming into a care home but the staff have really looked after me, the food is fantastic and the manager is very present. It feels like home. Thank you Potter Home!
Reply from Callum Pearce, General Manager at Potter House Care Home
I'm so pleased to hear that you feel Potter House is like home and that the staff look after you well. I will pass your comment along to the team.
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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Potter House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Potter House Care Home is calculated as follows: ( (179 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 198 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Potter House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Emily

Emily Barnes

Job Title: Care Manager Joined: 2025

With over 16 years of experience in health and social care, Emily brings a wealth of expertise, dedication, and heart to her role. Her career began in nursing homes, where she built a strong foundation in delivering compassionate, person-centred care.


Emily holds a Level 5 qualification in Leadership and Management and has successfully supported two care homes as an Interim Manager. She’s passionate about leading and supporting her team to deliver high-quality care and takes a particular interest in all things medication-related—always ensuring best practices and resident wellbeing are top priority.


Outside of work, Emily enjoys travelling, spending time with family and friends, and staying active at the gym.


We feel incredibly lucky to have Emily as part of the team and are excited for the future of Potter House under her leadership as we continue to grow and build something truly special.

Jessica

Jessica Stuart

Job Title: Front of House Manager Joined: 2025

Jess brings a strong background in administration across various sectors, including her role as a Reception Supervisor in a busy GP surgery in Aberdeenshire. Her experience in healthcare, combined with her time as a student nurse, gives her a deeper understanding of the care and support residents need at Potter House.


Originally from a rural village in Aberdeenshire, Jess relocated to Yeovil in April 2024 with her partner, who serves in the military. She has quickly become an integral part of the Potter House team, ensuring residents, families, and visitors feel welcomed and supported from the moment they arrive.


Outside of work, Jess enjoys spending time with her two beloved cats, Beef and Steve (both girls!), often taking them on camping adventures. She also has a passion for languages and has been self-studying Italian and Russian for several years, with aspirations of one day completing a degree in languages.

Lucas

Lucas Garside

Job Title: Deputy Manager Joined: 2025

Lucas has over five years of hands-on experience in the care sector. His passion for supporting others started early—growing up helping family members with disabilities gave him a strong sense of empathy and purpose.


Lucas holds a foundation degree in Public Services and a bachelor’s degree in Health and Social Care. Lucas focuses on making sure residents are treated as individuals—encouraging their independence and giving them space to be themselves.


Originally from Weymouth, Dorset, Lucas brings a mix of personal experience, professional training, and a calm, caring approach to his work. Outside of care, he enjoys producing music, going to festivals, and spending time with friends and family.

Carol

Carol Nardiello

Job Title: Head Housekeeper Joined: 2025

Carol lives locally in Yeovil and enjoys walking to work each day. She’s a proud mum of three and grandmother to four, and her dedication and positive attitude have made her a valued member of our team since day one.


Having started with us as a housekeeper, Carol’s consistent hard work, attention to detail, and genuine care for both residents and colleagues led to her well-deserved promotion. She takes great pride in her work and loves being part of the Potter House family — a place she describes as beautiful, welcoming, and supportive.


With a great work-life balance and a fantastic team around her, Carol is looking forward to leading our housekeeping department with the same passion and commitment she’s always shown.

Frequently Asked Questions about Potter House Care Home

What types of Care is Potter House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Potter House Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Potter House Care Home?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Potter House Care Home to the centre of Yeovil?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Potter House Care Home to verify any information. View our terms and conditions. Potter House Care Home has an Enhanced Service - more info.