






Discover compassionate, all-inclusive care at Ponbay Lodge, a newly opened care home in the heart of St Helen’s, Hastings. Officially opened in August 2025, Ponbay Lodge combines expert residential, dementia, and respite care with a warm, homely atmosphere tailored to each individual’s needs.
Purpose-built with comfort, safety, and independence in mind, Ponbay Lodge is designed to help residents feel at ease from the moment they arrive. The home is nestled in...
Care Provided by Ponbay Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
At Crystal Care Collection, Everything is Included – One Simple Fee
Choosing a care home is a big decision, and we believe it should be as stress-free as possible. That’s why at Crystal Care Collection, we offer one inclusive fee.
Here’s what’s included:
Tailored Care – Personalised support that adapts to changing needs, ensuring comfort and security at all times.
A Place to Call Home – Spacious, beautifully designed en-suite rooms for privacy and relaxation.
Delicious, Chef-Prepared Meals – Nutritious and varied menus, catering to all dietary needs and personal preferences.
Vibrant Lifestyle & Activities – A packed calendar of events and entertainment, led by our dedicated lifestyle team.
Well-being Services – Regular visits from professional hairdressers and chiropodists to keep residents feeling their best.
Our all-inclusive approach gives peace of mind to residents and their families, allowing them to focus on what truly matters - quality time together
The price(s) shown are provided by the care home. Contact Ponbay Lodge for full pricing details and T&Cs.
Contact Ponbay Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Crystal Care Collection
- Private Owned
Person in charge
- Zac Hampshire-Jones(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2025
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- No visiting restrictions and bookings are not required.
Parking
- Parking on site and 2 electric charging points
Ponbay Lodge Reviews (16)
Ponbay Lodge has a Review Score of 9.8 (9.847) out of 10, based on 16 reviews in the last 2 years.
Over all time Ponbay Lodge has 16 reviews.
Starting at the reception Gailynne always greets you with a warm friendly welcome. Zac the manager would come out and say hello. They make all the family feel as important as the residents. All the staff are amazing. Friendly and cheerful in their work. Who wouldn't be?? What a wonderful place to work.
The food is good and fresh. The family are also offered tea, coffee and cakes, which are amazing. There is always something going on for the residents either at Ponbay or going for days out. We felt Dad (99) was safe and well cared for there and the ladies loved him!!. He sadly passed away in hospital after a short illness and we have missed all the staff as they also made us feel so welcome.
Thank you so much for your kind and heartfelt words. It means a great deal to us that your dad felt safe, cared for, and happy at Ponbay Lodge. We were honoured to be part of his journey, and we send our sincere condolences to you and your family. Your lovely feedback will be shared with the whole team.
All the staff are excellent from the manager Zach to the cleaner ladies everyone greet our dad with a friendly smile and spoke to him by his name listen to him at-every opportunity
His room was cozy and high standard of cleanliness.
Myself and my two sisters could visit our dad at any point I was always made welcome. We were never an inconvenience. This made the whole experience so much better for us.
To see your dad happy and calm interacting with other people entertaining people with his monologues and sing song he had a very positive experience .
There is always home-made cakes Dad enjoyed the meals. They always look appetising puddings were always his favourite.
Our dad was in there when the weather was very hot on an occasion they got an ice cream van to visit the car park and every resident went to receive an ice cream this was very sweet. Dad really enjoyed this.
We will always keep Ponbay Lodge in mind .
Thank you for taking the time to share such a heartfelt review. We are delighted that your dad enjoyed his respite stay at Ponbay Lodge and that our team made both him and your family feel so welcome and supported throughout his time with us. It is wonderful to hear that he enjoyed the activities, meals, and special treats, and we will be sure to pass your kind words on to Zach and the entire team.
Mum has a lovely room which opens out on to an attractive courtyard. So she can go straight out of her room to sit and have coffee which she's starting to do. She also has a sea view! The Staff are all lovely all kind and friendly. Mum enjoys good quality meals. I feel shes safe and well cared for.
Perhaps more varied activities would be appreciated.
Thank you so much for your kind review. Were delighted to hear that your mother feels safe, comfortable, and happy at Ponbay Lodge. Its wonderful to know shes enjoying her room, the courtyard, the sea view, and the meals. Your lovely comments about our team mean a great deal to us, and well be sure to share them with the staff.
Always attentive and polite and considerate - with sometimes a very difficult resident who however states his complete satisfaction with all your efforts. Your staff are demonstating a lot of patience
Thank you so much for your kind words a and we are happy that your brother has settled in and is so happy.
The home is beautiful. Always clean and fresh. Mum's room is spacious and bright. I like the ensuite wet room enabling mum to be showered without going to another bathroom. I've found all my conversations with the staff to be friendly and helpful. Staff are caring and compassionate towards my mum. I would not hesitate to recommend Ponbay Lodge.
Thank you so much for your lovely feedback and recommendation. We are delighted to hear that you are happy with the care and support your mum receives at Ponbay Lodge. Its wonderful to know that you appreciate the cleanliness and comfort of the home, as well as the facilities provided for residents.
The food is varied and of excellent quality, and families are welcome to join their loved ones for lunch or dinner.
Two activities are planned for each day and are designed to encourage mobility, sociability and fun.
The environment is always clean and furnishings are tasteful and good quality.
Your kind comments about our attentive and...
A wonderful atmosphere at the Easter Saturday event. Lovely singing, fabulous food and Easter egg hunt. We all loved it. A happy occasion.
Thank you so much for your feedback , our team at Ponbay Lodge will be delighted to read this. We're really pleased that you enjoyed the Easter event, and we look forward to welcoming you to our event in the summer.
A joyous Easter Saturday spent at Ponbay Lodge. Lovely performance by the dazzling singer, all residents and their families singing and dancing. The afternoon was topped off with the most delicious afternoon tea comprising of savoury and sweet treats. Every child present took part in a colouring competition and all won an Easter Egg! Thank you Ponbay team for hosting such a wonderful event and for taking not only great care of our loved ones but all the friends and relatives.
Thank you so much for your feedback and review - our team will be delighted to hear this. We're really pleased that you enjoyed the Easter event, and we look forward to welcoming you to our next one.
The staff are amazing, food very tasty. The only thing I would surgest is to change the colour of the uniform as gray is dull a nice bright colour would be nice.
We would like to sincerely thank you for your fantastic review. We truly appreciate you taking the time to share your experience with us, and we're delighted to hear such positive feedback. It means a great deal to our team to know that our efforts have made a difference.
My grandma had been staying in Ponbay Lodge following a hip operation. The staff are all so friendly, the home is immaculately clean and the food is amazing. You can see the staff put so much effort in to making every day enriching for the residents. We have enjoyed 2 events at the home (Winnie the Pooh Party & Easter party) and on both occasions everyone has been so welcoming. Would highly recommend the home to anyone needing support
Thank you very much for your kind review. We are delighted to hear that your grandmother is happy and receiving a high standard of care.
We are also pleased that you and your family have enjoyed the events we provide, as creating a welcoming and engaging environment is very important to...
I've been truly amazed as to how Mum has settled in and I believe this is down to the caring attitude of staff. Mum has taken parts in different activities that she wasn't doing at home and has enjoyed her meals sitting at a table again ,
The Home itself has been designed very well with many different areas to sit, it's beautiful and light inside with every aspect fought through to make everyone stay there comfortable,
I would like to give a special thank you to Gaylynne, Zach, Chloe, Shelley, Emma, Mandy, Natalie, these are just some of the wonderful staff who made Mum feel very welcome.
I look forward to many more visits and having memorable times with Mum again
It is very rewarding for our team to know that the care, support, and environment provided at Ponbay Lodge have had such a positive impact. Our staff work hard to ensure that...
My mother in law was admitted to Ponbay Care Home as an emergency over the Xmas period after breaking her shoulder/humerus. She was assessed urgently and welcomed into Ponbay the following day ie 24th December where she spent a very happy 8 weeks, whilst she was recovering sufficiently to go back to her independent living.
I cannot thank the staff enough for the wonderful care and support she was given at such a difficult time in her and our lives. All the staff treated her with kindness, dignity and respect and I wouldn't hesitate to recommend this Care Home to others in need.
Thank you so much for issuing us with a review, it is always wonderful to be able to support our residents and their families. We also do appreciate your honesty.
I immediately felt at home, all staff, whatever their role, were friendly, nothing too much trouble and went out of their way to give us all a pleasant experience. With various activities to keep us entertained. If I need more care in the future I will have no reservations in returning. I also liked everything included in price, with no extra to pay.
Thank you for taking the time to leave such a lovely review. Your kind feedback is greatly appreciated and motivates us to continue delivering the best possible experience. We're so grateful for your support and are delighted to know you had a positive experience.
Mum went into Ponbay Lodge after a fall at home and a subsequent hospital stay. the staff were very caring and attentive and encouraged Mum with building her confidence back up in readiness for returning home. She was treated as an individual and her dignity was at the forefront of her care. She also enjoyed a few luxurious baths, which she has been unable to have for several years.
We would like to thank you for taking the time to give us a lovely review which we appreciate and we do hope that mum joins again in the near future
Whole experience of Professional Care Team, from Head Manager to Laundry Worker providing Business Continuity and IT facility in addition to normal care for myself, including servicing overnight Due Diligence work with refreshments and Meeting Space, enabling Video Call Conference for Family shows what a valuable resource this is.for the Hastings Community.
Thank you so much Mr AF for your kind words and for sharing your positive experience with our team at Ponbay Lodge. Its wonderful to hear that you felt well supported throughout your stay, We are delighted that our efforts to provide high quality care, both during the day and night have had such a...
The home itself is brand new and purposely built, everything is beautifully presented.
After having such a difficult decision to access care, we feel so happy mum is in an environment where we know she is treated with respect and is safe.
Dear AB
Thank you so much for your kind words and for taking the time to share your positive experience at Ponbay Lodge. We're delighted to hear that you're happy with the care and support provided by our team. Our staff work hard to create a warm, safe, and welcoming environment for all our...
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 02 May 2025
A brand-new, purpose-built care home opening in Hastings- East Sussex, opening in July 2025. Designed to provide exceptional residential and dementia care, the home offers a warm, welcoming environment where...
There are no upcoming events for Ponbay Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Ponbay Lodge.
Accreditations
There are no accreditations posted yet for Ponbay Lodge.
Meet the Team (3)

Zac brings more than 20 years of experience across a broad range of health and social care settings. Throughout his career, he has demonstrated a strong commitment to delivering high-quality, person-centred care while leading teams that make a meaningful difference to the lives of those they support.
Zac holds a Level 5 Diploma in Health and Social Care Management, alongside a BSc in Integrated Health Care Management. This strong academic foundation, combined with extensive practical experience, has equipped him with the insight, expertise, and leadership skills required to develop and manage outstanding care services.
He has held a number of senior leadership roles, including Registered Manager, Area Manager, and Lead for Commissioning New Homes. In his commissioning work, Zac has successfully established new services from the ground up, building teams, implementing robust operational systems, and preparing services to meet regulatory requirements, all while embedding a culture of safe, compassionate, and effective care.
Known for his calm, supportive leadership style, Zac is passionate about empowering teams, fostering positive workplace cultures, and ensuring every service operates with professionalism, integrity, and a clear focus on resident wellbeing.
Zac remains dedicated to raising standards across the social care sector and supporting communities through high-quality, person-focused services.

With over 25 years of experience in the residential and dementia care sector, Kim brings a deep-rooted passion and dedication to her role. A second-generation carer, she was inspired by her mother and developed a love for working with older people from a young age—often dancing and playing games with residents as a child.
Kim is a strong advocate for delivering outstanding care that is grounded in dignity, respect, and compassion. She believes wholeheartedly in creating a positive and fulfilling experience for every resident during their time in care.
Outside of work, Kim is a proud volunteer for the Hastings and Bexhill Rugby Club and is a familiar face cheering from the sidelines. She also enjoys spending quality time with her family and friends, going camping, walking her dogs, and keeping active at the gym.

With over 30 years of experience spanning Financial Services, Payments, Real Estate, and, more recently, the Care Sector, Gailynne brings a wealth of leadership expertise and a deep-rooted passion for people. Her career has been defined by senior roles focused on shaping strategy and building meaningful, long-term relationships with customers and communities alike.
Gailynne’s move into the care industry was a natural evolution—driven by a heartfelt desire to make a genuine difference in people’s lives. She is dedicated to delivering outstanding service, clear and compassionate communication, and creating environments where individuals feel respected, supported, and truly cared for.
As Gailynne puts it, “It’s not just about what we do, but how we make people feel—and that’s at the heart of everything I stand for.”
Outside of work, Gailynne enjoys travelling, exercising, and staying active as part of a balanced and fulfilling lifestyle.
Frequently Asked Questions about Ponbay Lodge
What types of Care is Ponbay Lodge registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ponbay Lodge have?
There are 66 Single Rooms.
What are the Facilities & Services at Ponbay Lodge?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ponbay Lodge to the centre of Hastings?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponbay Lodge to verify any information. View our terms and conditions. Ponbay Lodge has an Enhanced Service -more info.