Ponbay Lodge

187 The Ridge, Hastings TN34 2AE
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8.4 3 Reviews
  • Ponbay Lodge, Hastings
Discover compassionate, all-inclusive care at Ponbay Lodge, a newly opened care home in the heart of St Helen’s, Hastings. Officially opened in August 2025, Ponbay Lodge combines expert residential, dementia, and respite care with a warm, homely atmosphere tailored to each individual’s needs.

Purpose-built with comfort, safety, and independence in mind, Ponbay Lodge is designed to help residents feel at ease from the moment they arrive. The home is nestled in a quiet neighbourhood close to Hastings’ historic landmarks and vibrant coastal culture, offering residents a fulfilling lifestyle in later life.

At Ponbay Lodge, everything is included - from personalised care and beautifully prepared meals to engaging daily activities and 24/7 support. This all-inclusive approach gives families reassurance and residents the freedom to simply enjoy each day. With thoughtfully designed living spaces, a strong sense of community, and a team committed to dignity and respect, Ponbay Lodge sets a new benchmark for exceptional care in East Sussex.
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Care Provided by Ponbay Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1395
  • Self-Funded Residential Dementia Care: from £1395
  • RESPITE Self-Funded Residential Care: from £1395
  • RESPITE Self-Funded Residential Dementia Care: from £1395

At Oyster Care Homes, Everything is Included – One Simple Fee


Choosing a care home is a big decision, and we believe it should be as stress-free as possible. That’s why at Oyster Care Homes, we offer one inclusive fee.


Here’s what’s included:


Tailored Care – Personalised support that adapts to changing needs, ensuring comfort and security at all times.


A Place to Call Home – Spacious, beautifully designed en-suite rooms for privacy and relaxation.


Delicious, Chef-Prepared Meals – Nutritious and varied menus, catering to all dietary needs and personal preferences.


Vibrant Lifestyle & Activities – A packed calendar of events and entertainment, led by our dedicated lifestyle team.


Well-being Services – Regular visits from professional hairdressers and chiropodists to keep residents feeling their best.


Our all-inclusive approach gives peace of mind to residents and their families, allowing them to focus on what truly matters - quality time together


(these prices are only a guideline, please contact Ponbay Lodge Care Home to find out the exact price for your requirements)

These prices are only a guideline, please contact Ponbay Lodge to find out the exact price for your requirements.

Contact Ponbay Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ponbay Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Vickie Willard (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • No visiting restrictions and bookings are not required.

Parking

  • Parking on site and 2 electric charging points

Ponbay Lodge Reviews (3)

8.4

Ponbay Lodge has a Review Score of 8.4 (8.394) out of 10, based on 3 reviews in the last 2 years.
Over all time Ponbay Lodge has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 3
  • 3
  • 3
  • 0
Reviewer Connection to Ponbay Lodge
  • 2
  • 1
Total of 3, showing 1-3
Review from Alexander F (Respite Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whole experience of Professional Care Team, from Head Manager to Laundry Worker providing Business Continuity and IT facility in addition to normal care for myself, including servicing overnight Due Diligence work with refreshments and Meeting Space, enabling Video Call Conference for Family shows what
a valuable resource this is.for the Hastings Community.
Reply from Vickie Willard, General Manager at Ponbay LodgeThank you so much Mr AF for your kind words and for sharing your positive experience with our team at Ponbay Lodge. Its wonderful to hear that you felt well supported throughout your stay, We are delighted that our efforts to provide high quality care, both during the day and night have had such a difference to your stay. Your feedback means a great deal to us and reminds the whole team how important our work is within the local community.
Thank you again for taking the time to write this lovely review.
Kind regards Mrs Vickie Willard- General Manager
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  • Care / Support
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  • Treated with Dignity
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  • Value for Money
Review from A B (Daughter of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything that we have experienced at Ponbay Lodge so far has been wonderful. Gailynne at the front desk has been so kind and helpful with every enquiry we've made. Both Kim and Vicki in management came out to assess my mum the same afternoon to help get her care asap. Each carer I have met has been
so supportive and caring, not only to my mum but all of us as a family. All the staff at Ponbay Lodge are amazing.
The home itself is brand new and purposely built, everything is beautifully presented.
After having such a difficult decision to access care, we feel so happy mum is in an environment where we know she is treated with respect and is safe.
Reply from Vickie Willard, General Manager at Ponbay LodgeDear AB

Thank you so much for your kind words and for taking the time to share your positive experience at Ponbay Lodge. We're delighted to hear that you're happy with the care and support provided by our team. Our staff work hard to create a warm, safe, and welcoming environment for all our residents, and it's wonderful to know this has made a difference to you and your family.

Your feedback means a great deal to us, and we'll be sure to share your lovely comments with the whole team.

With warm regards,
Vickie Willard
General Manager, Ponbay Lodge Care Home
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Review from Sarah B (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a very happy respite stay.
The staff have all been kind and caring. It's hard to give full review as the home is so new and only a handful of residents.
Mums only comment would be there weren't many activities as there weren't enough people yet. But there will be a full programme available
. We will definatly use the home for respite again in the future and possibly full time.
Reply from Harry Garston, Regional Director at Ponbay LodgeThank you so much for taking the time to leave such a lovely review. We are extremely excited to welcome your Mum back in the very near future. As we have grown, our activity program has grown with us and we hope your Mum will enjoy the new program! Thank you again. Harry
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.4 (8.394)

Overview of Review Score

The Review Score of 8.4 (8.394) out of 10 for Ponbay Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Ponbay Lodge is calculated as follows: ( (34 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.477 Points relating to the number of positive Reviews for Ponbay Lodge is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 3 Positive Reviews ÷ 13.2 = 0.227
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Kim

Kim Gladstone

Job Title: Care Manager Joined: 2025

With over 25 years of experience in the residential and dementia care sector, Kim brings a deep-rooted passion and dedication to her role. A second-generation carer, she was inspired by her mother and developed a love for working with older people from a young age—often dancing and playing games with residents as a child.


Kim is a strong advocate for delivering outstanding care that is grounded in dignity, respect, and compassion. She believes wholeheartedly in creating a positive and fulfilling experience for every resident during their time in care.


Outside of work, Kim is a proud volunteer for the Hastings and Bexhill Rugby Club and is a familiar face cheering from the sidelines. She also enjoys spending quality time with her family and friends, going camping, walking her dogs, and keeping active at the gym.

Frequently Asked Questions about Ponbay Lodge

What types of Care is Ponbay Lodge registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ponbay Lodge have?

There are 66 Single Rooms.

What are the Facilities & Services at Ponbay Lodge?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ponbay Lodge to the centre of Hastings?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponbay Lodge to verify any information. View our terms and conditions. Ponbay Lodge has an Enhanced Service - more info.