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Ponbay Lodge

187 The Ridge, Hastings, East Sussex TN34 2AE
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Ponbay Lodge, Hastings
Ponbay Lodge, Hastings
Ponbay Lodge, Hastings

Discover compassionate, all-inclusive care at Ponbay Lodge, a newly opened care home in the heart of St Helen’s, Hastings. Officially opened in August 2025, Ponbay Lodge combines expert residential, dementia, and respite care with a warm, homely atmosphere tailored to each individual’s needs.

Purpose-built with comfort, safety, and independence in mind, Ponbay Lodge is designed to help residents feel at ease from the moment they arrive. The home is nestled in... 

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Care Provided by Ponbay Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,575 - £1,875£1,575 - £1,875
Residential Dementia Care£1,575 - £1,875£1,575 - £1,875

At Crystal Care Collection, Everything is Included – One Simple Fee


Choosing a care home is a big decision, and we believe it should be as stress-free as possible. That’s why at Crystal Care Collection, we offer one inclusive fee.


Here’s what’s included:


Tailored Care – Personalised support that adapts to changing needs, ensuring comfort and security at all times.


A Place to Call Home – Spacious, beautifully designed en-suite rooms for privacy and relaxation.


Delicious, Chef-Prepared Meals – Nutritious and varied menus, catering to all dietary needs and personal preferences.


Vibrant Lifestyle & Activities – A packed calendar of events and entertainment, led by our dedicated lifestyle team.


Well-being Services – Regular visits from professional hairdressers and chiropodists to keep residents feeling their best.


Our all-inclusive approach gives peace of mind to residents and their families, allowing them to focus on what truly matters - quality time together

Contact Ponbay Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Zac Hampshire-Jones (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • No visiting restrictions and bookings are not required.

Parking

  • Parking on site and 2 electric charging points

Ponbay Lodge Reviews (20)

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10

Ponbay Lodge has a Review Score of 10 (9.958) out of 10, based on 20 reviews in the last 2 years. Over all time Ponbay Lodge has 20 reviews.

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Showing 20 reviews matching selected criteria
Review from S G (Friend of Resident) published on 14 September 2026 Submitted via Website
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Review from Candy J (Sister of Resident) published on 3 September 2026 Submitted via Website
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Review from Bobby J (Friend of Resident) published on 2 September 2026 Submitted via Website
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Review from H R (Daughter of Resident) published on 2 September 2026 Submitted via Website
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Review from Paul K (Son of Resident) published on 9 July 2026 Submitted via Website
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Review from S H (Daughter of Resident) published on 22 June 2026 Submitted via Website
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Review from Sarah B (Daughter of Resident) published on 29 May 2026 Submitted via Website
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Review from Mike B (Brother of Resident) published on 27 May 2026 Submitted via Website
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Review from A Z (Daughter of Resident) published on 20 May 2026 Submitted via Website
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Review from S M (Daughter of Resident) published on 15 May 2026 Submitted via Website
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Review from M F (Grandson of Resident) published on 7 May 2026 Submitted via Postal Card
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Review from Cheryl F (Daughter-in-law of Resident) published on 7 May 2026 Submitted via Postal Card
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Review from Karen B (Niece of Resident) published on 24 April 2026 Submitted via Postal Card
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Review from J H (Friend of Resident) published on 13 April 2026 Submitted via Website
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Review from Tanya B (Daughter of Resident) published on 12 March 2026 Submitted via Website
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Review from Carol B (Daughter of Resident) published on 5 March 2026 Submitted via Website
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Review from T B (Respite Resident) published on 25 February 2026 Submitted via Postal Card
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Review from J S (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card
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Review from Alexander F (Respite Resident) published on 14 November 2025 Submitted via Website
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Review from A B (Daughter of Resident) published on 4 November 2025 Submitted via Website
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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 02 May 2025

    A brand-new, purpose-built care home opening in Hastings- East Sussex, opening in July 2025. Designed to provide exceptional residential and dementia care, the home offers a warm, welcoming environment where...

Upcoming Events

There are no upcoming events for Ponbay Lodge.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Ponbay Lodge.

Accreditations

There are no accreditations posted yet for Ponbay Lodge.

Meet the Team (4)

Zac Hampshire Jones
Zac Hampshire JonesJob Title General ManagerJoined 2026
Kim Gladstone
Kim GladstoneJob Title Care ManagerJoined 2025
Laura Sully
Laura SullyJob Title Customer Relationship ManagerJoined 2026
Gailynne Peters
Gailynne PetersJob Title Front of House ManagerJoined 2025

Frequently Asked Questions about Ponbay Lodge

What types of Care is Ponbay Lodge registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ponbay Lodge have?

There are 66 Single Rooms.

What are the Facilities & Services at Ponbay Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Ponbay Lodge to the centre of Hastings?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponbay Lodge to verify any information. View our terms and conditions. Ponbay Lodge has an Enhanced Service -what an Enhanced Service includes.