Merceode Lodge offers a modern approach to care, where every resident is recognised as an individual and supported to live life in a way that suits them best.
Located on Hythe Road in Southampton, close to the New Forest and Southampton Water, this purpose-built 66-bed care home provides high-quality residential, dementia, and respite care in a calm and nurturing setting.
The home features spacious en-suite bedrooms, elegant lounge areas, and a beautifully...
Care Provided by Merceode Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,550 - £1,775
- Self-Funded Residential Dementia Care: £1,550 - £1,775
- RESPITE Self-Funded Residential Care: £1,550 - £1,775
- RESPITE Self-Funded Residential Dementia Care: £1,550 - £1,775
At Crystal Care Collection, Everything is Included – One Simple Fee
Choosing a care home is a big decision, and we believe it should be as stress-free as possible. That’s why at Crystal Care, we offer one inclusive fee.
Here’s what’s included:
Tailored Care – Personalised support that adapts to changing needs, ensuring comfort and security at all times.
A Place to Call Home – Spacious, beautifully designed en-suite rooms for privacy and relaxation.
Delicious, Chef-Prepared Meals – Nutritious and varied menus, catering to all dietary needs and personal preferences.
Vibrant Lifestyle & Activities – A packed calendar of events and entertainment, led by our dedicated lifestyle team.
Well-being Services – Regular visits from professional hairdressers and chiropodists to keep residents feeling their best.
Our all-inclusive approach gives peace of mind to residents and their families, allowing them to focus on what truly matters - quality time together
Contact Merceode Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
-
Local Authority - NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Crystal Care Collection
- Private Owned
Person in charge
- Helen Chapman (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2025
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- No visiting restrictions and bookings are not required.
Parking
- Parking on site and 4 electric charging points.
Merceode Lodge Reviews (21)
Merceode Lodge has a Review Score of 10 (9.980) out of 10, based on 21 reviews in the last 2 years.
Over all time Merceode Lodge has 21 reviews.
My mother stayed at Merceode Lodge for 2 weeks. All the staff worked very hard to please her and were very friendly. Caroline is an amazing senior carer. The managers were very helpful at all times. Thank you.
Wonderful location with a beautiful garden. The care home itself is immaculate with lovely rooms. The staff are extremely caring and attentive. I visited my father for lunch which was delicious. The facilities are numerous including a hairdresser and chiropodist that come and visit the residents
We appreciate your positive feedback John, thank you!
If you ever need a part-time receptionist, please let me know!
We are thrilled to receive your positive feedback, thank you!
Everything was better than I imagined it would be.
All of the staff are wonderful; they made me feel very special, and I was very well looked after. The chefs provide the most wonderful food.
I would happily return, and I recommend Merceode Lodge to everyone.
Thank you Marian, we really appreciate you taking the time to review us and are welcome back to visit any time!
I cannot recommend Merceode Lodge highly enough. The home is immaculate and provides all the facilities you could possibly wish for your loved ones but more importantly every member of staff is invested in treating the residents with dignity and respect. In the short time my father has been in their care he has shown great improvement in his well being. Nothing is too much trouble and I can sleep soundly in the knowledge that he is receiving excellent care throughout the day and night. I visit daily and have witnessed the efforts that the carers, admin and maintenance staff put in to ensure the residents are happy and settled. The food is excellent and I've frequently seen the chef checking in with residents and guests to make sure they are happy. It is more akin to a five star hotel than a care home. It's a difficult decision to make the move into residential care but I am personally most grateful to all the staff who work so well as a team to meet my father's needs. Thank you!
Thank you so much for your positive feedback! We are delighted Dad has settled in so well.
He was happy and had settled in well in only a coupe of days.
I was impressed by the facilities and all the services on offer.
I was able to have lunch with him and it was a really nice way to spend time with him. I have a food intolerance and the staff were very good at dealing with this and provided a lovely meal for me.
The staff I encountered on my visit were friendly and helpful this had contributed to my friend very quickly feeling comfortable and at home in his short stay environment.
Thank you Janet for your positive feedback, it is much appreciated.
We were able to go on holiday and leave mum at Merceode knowing she'd be well cared for. Merceode Lodge exceeded expectations. Mum had a wonderful time in respite care. I would happily recommend Merceode Lodge. The team are excellent - Mum was safe, well cared for, entertained and enjoyed fantastic food. I can't thank the whole team enough- from management, catering, cleaning, to carers - all wonderful. Thank you.
Thank you for your feedback which will be passed onto the team!
Today I visited a friend who is one of the first residents at this absolutely beautiful Care Home. I have visited many times and have always been greeted by superb staff members who immediately make me welcome, offer refreshments and take me to where I always find my friend seated companionably with other residents in one of lovely cosy common areas. Today I had lunch with her which was very good and beautifully served in the dining area - I always observe that the carers show kindness, patience and respect to the residents.
The first time I visited this Care Home I was amazed at the facilities which I can only compare to a five star hotel. My friend's suite is superb, and of course is spotless, and she has the benefit of French doors looking on to a lovely garden. Sadly my friend has dementia and it is such a relief to know that she is safe and is receiving much kindness and excellent care.
Thank you so much Carole for your positive feedback. We are proud of the Merceode Lodge team!
My friend seems happy and the staff were really lovely to everyone. We had lunch and it was really lovely and they did everything to please us. Definitely would recommend to anyone looking for a care home
Your positive feedback is really appreciated Angela! Thank you for taking the time.
My mother is still living independently with carers, but I recently visited Merceode Lodge to be shown round for a potential move for mum when it becomes appropriate. I received a very friendly and professional welcome and was taken round the building. I was extremely impressed by the standard of rooms, facilities available and value for money that the place offers. It has a lovely, spacious and calm atmosphere and I admire the staff a great deal. Thank you.
Thank you Lynda for your kind feedback and we hope we will be able to support Mum when the need arises. Please do not hesitate to contact me should you require any further support.
Mum is very well looked after at merceode lodge. There's always lots of activities to join in. She is happy there and the staff are extremely friendly and helpful. It is a beautiful home and family are made very welcome.
We are delighted Mum has settled so well into The Merceode Lodge family. Thank you for your kind feedback!
Her room was very well laid out, the bed was comfortable and height adjustable and the bathroom facilities were well-suited to her age..
The food has been of very high quality with lots of variation, and special care has been taken with my Mum's meals as she is diabetic.
Everything is very clean and it's clear that hygiene is taken very seriously
Visitors are welcomed and there is a secure entry and exit system for the safety and security of staff and residents.
I am very happy to recommend Merceode Lodge, with a big thank you to all the staff for their kindness and consideration.
Thank you so much Andy for your kind words! We loved having Mum to stay and you are all welcome back any time.
I cannot rate Merceode Care home highly enough. We had to find urgent respite care for my father in law. The moment we walked in for a look around and were welcomed so warmly by Helen we knew it was the right place. The home is managed with love and compassion by Helen and Conor. They and the whole team are friendly, warm, caring and go out of their way to overcome obstacles and to provide individualized care. The atmosphere is calm, the decor is attractive, the food is amazing. We as a whole family were treated with immense kindness in what was a very difficult time. Our family member passed away there after a short stay. We are so grateful he was there and experienced such wonderful care. I would not hesitate to recommend this exceptional home.
Thank you Ali for your kind words. It was a huge privilege to care for and support Dad and you as a family. You are all welcome back to visit whenever you feel the need.
My mother now having been with you for a month, is very happy with all the facilities and staff. I know not more I need to say, except that putting together 200 words, can not embellish a good facility more.
Thank you Richard for taking the time and your positive feedback!
Mum needed a little bit of extra care and help following a fall, and I was due to go away for a few days. I visited Merceode Lodge, and was very impressed from the moment I walked in. I decided to choose them for mums respite, and I couldn't be happier with everything they have done for her. All the staff are amazing, and can't do enough for mum at all times. The room is perfect, the so is the rest of the home. The food is always fantastic and freshly prepared at each mealtime. I would recommend to anyone.
Thank you Paul, we really appreciate your feedback and are privileged to help support Mum in her recovery!
The staff have been amazing, settling Mum in and caring for her. I cannot thank them enough, from the manager to the laundry staff, everyone has been so kind and helpful. When an ambulance was needed, the staff were quick and efficient whilst still being gentle and soothing.
Thank you for your kind words. We are proud of all the team at Merceode Lodge!
We moved mum into the home today and I have to be honest I was really worried and anxious about it, but I really needn't of worried at all. We were made so welcome and the staff are amazing and very approachable. The whole place is immaculate. We were invited to join her for lunch as part of the settling process, which was a delight. I know she will be looked after which is a huge weight off of my mind. Thank you.
We appreciate it can be such a worrying time for our families and thank you for putting your trust in us!
I was very lucky to be invited to the Merceode Lodge opening day because I was looking for a dementia care home for my mum. The minute I stepped through the front door I was blown away by the feel and the design, the staff and the facilities. I knew it would be the the perfect place for my mum. It was important that mum would be stimulated to help keep her mind active and the activities on offer certainly have helped. She loves the crafts, singing and making new friends. The Lodge isn't currently full but I think even when it is it will still feel calm and the staff will still have time for the residents. The food is amazing, so I have no worries that mum isn't eating properly the chef came and introduced himself in the first hour of us arriving. Merceode certainly breaks the mould of old fashioned nursing homes. Huge thank you to the team for getting my mum in residence within 2 weeks of my visit.
Thank you Debbie for taking the time and for your positive feedback! We rely on this to continuously improve our service.
Had a wonderful visit today with my mother in law and the rest of our family, they couldn't be more welcoming. Mother in law is Marion, she got on well with all the staff and is very happy to be there. Also had lunch there it was amazing congratulations to the chef!
Thank you Jane for your feedback. Marian is such a positive, force of nature. We love having her as part of the Merceode Lodge family!
They are accommodating helpful and friendly. I hope that when I need to go into a home I can go into somewhere like this.
Thank you
Thank you so much for your wonderful review. It is ways our aim to go above and beyond to support our residents and their family to ensure they receive the very best person centred care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest ReportBed Vacancies
Please contact us for latest vacancies.
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Awards / Recognitions (0)
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Meet the Team (2)
Helen is a committed and highly experienced professional with extensive experience as a Regional Manager, Operations Manager, and CQC Registered Manager across the adult social care, healthcare, and medical sectors.
Throughout her career, Helen has successfully created and led high-performing teams, consistently aligning operational delivery with company vision, values, and marketing strategies. She has a strong track record of implementing effective policies, processes, and procedures that deliver a ‘gold standard’ of customer service, while continuously improving resident pathways and overall experiences.
Helen is particularly passionate about wellbeing and has introduced wellbeing-focused initiatives across several care homes, benefiting both residents and teams. Outside of work, Helen leads a busy family life with her eight-year-old son and her much-loved (and mischievous) Dachshund, Dexter.
Conor is the Care Manager at Merceode Lodge Care Home and is proud to be leading the home from its very beginning. He is committed to creating a welcoming environment where residents receive the highest standard of care and feel truly valued, supported, and at home.
Working closely with his dedicated team, Conor promotes a culture built on dignity, respect, and compassion, ensuring residents enjoy meaningful connections and a strong sense of community. He is passionate about shaping a care home known for quality, kindness, and excellence.
Outside of work, Conor enjoys spending time with his wife and their two German Shepherds, as well as appreciating life’s simpler pleasures through long walks and time spent in scenic surroundings.
Frequently Asked Questions about Merceode Lodge
What types of Care is Merceode Lodge registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Merceode Lodge have?
There are 66 Single Rooms.
What are the Facilities & Services at Merceode Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Merceode Lodge to the centre of Southampton?
2.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merceode Lodge to verify any information. View our terms and conditions. Merceode Lodge has an Enhanced Service - more info.