Merceode Lodge

Hythe Road, Marchwood, Southampton SO40 4WU
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9.7 12 Reviews
  • Merceode Lodge, Southampton
Merceode Lodge offers a modern approach to care, where every resident is recognised as an individual and supported to live life in a way that suits them best.

Located on Hythe Road in Southampton, close to the New Forest and Southampton Water, this purpose-built 66-bed care home provides high-quality residential, dementia, and respite care in a calm and nurturing setting.

The home features spacious en-suite bedrooms, elegant lounge areas, and a beautifully landscaped sensory garden, designed to create a relaxing atmosphere for residents and their families. Every detail has been carefully considered to promote comfort, wellbeing, and a sense of community.

Merceode Lodge operates on an all-inclusive basis, giving residents access to hairdressing, daily newspapers, engaging activities, day trips, and restaurant-style dining with no hidden extras. This allows residents to focus on enjoying each day, while families have complete peace of mind about costs and quality of care.
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Care Provided by Merceode Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1775
  • Self-Funded Residential Dementia Care: £1550 – £1775
  • RESPITE Self-Funded Residential Care: £1550 – £1775
  • RESPITE Self-Funded Residential Dementia Care: £1550 – £1775

At Crystal Care Collection, Everything is Included – One Simple Fee


Choosing a care home is a big decision, and we believe it should be as stress-free as possible. That’s why at Crystal Care, we offer one inclusive fee.


Here’s what’s included:


Tailored Care – Personalised support that adapts to changing needs, ensuring comfort and security at all times.


A Place to Call Home – Spacious, beautifully designed en-suite rooms for privacy and relaxation.


Delicious, Chef-Prepared Meals – Nutritious and varied menus, catering to all dietary needs and personal preferences.


Vibrant Lifestyle & Activities – A packed calendar of events and entertainment, led by our dedicated lifestyle team.


Well-being Services – Regular visits from professional hairdressers and chiropodists to keep residents feeling their best.


Our all-inclusive approach gives peace of mind to residents and their families, allowing them to focus on what truly matters - quality time together

The price(s) shown are provided by the care home. Contact Merceode Lodge for full pricing details and T&Cs.

Contact Merceode Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Merceode Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Chapman (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • No visiting restrictions and bookings are not required.

Parking

  • Parking on site and 4 electric charging points.

Merceode Lodge Reviews (12)

9.7

Merceode Lodge has a Review Score of 9.7 (9.680) out of 10, based on 12 reviews in the last 2 years.
Over all time Merceode Lodge has 12 reviews.

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Review from Lynda E (Daughter of Resident) published on 29 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is still living independently with carers, but I recently visited Merceode Lodge to be shown round for a potential move for mum when it becomes appropriate. I received a very friendly and professional welcome and was taken round the building. I was extremely impressed by the standard of rooms,
facilities available and value for money that the place offers. It has a lovely, spacious and calm atmosphere and I admire the staff a great deal. Thank you.
Reply from Helen Chapman, General Manager at Merceode LodgeThank you Lynda for your kind feedback and we hope we will be able to support Mum when the need arises. Please do not hesitate to contact me should you require any further support.
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Review from J K (Daughter of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very well looked after at merceode lodge. There's always lots of activities to join in. She is happy there and the staff are extremely friendly and helpful. It is a beautiful home and family are made very welcome.
Reply from Helen Chapman, General Manager at Merceode LodgeWe are delighted Mum has settled so well into The Merceode Lodge family. Thank you for your kind feedback!
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Review from Andy L (Son of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95 year-old Mum is just coming to the end of a planned 4-week stay at Merceode Lodge. She has absolutely loved her time there, getting involved with the activities and interacting with the staff who all display immense patience and a caring and helpful attitude.
Her room was very well laid out,
the bed was comfortable and height adjustable and the bathroom facilities were well-suited to her age..
The food has been of very high quality with lots of variation, and special care has been taken with my Mum's meals as she is diabetic.
Everything is very clean and it's clear that hygiene is taken very seriously
Visitors are welcomed and there is a secure entry and exit system for the safety and security of staff and residents.
I am very happy to recommend Merceode Lodge, with a big thank you to all the staff for their kindness and consideration.
Reply from Helen Chapman, General Manager at Merceode LodgeThank you so much Andy for your kind words! We loved having Mum to stay and you are all welcome back any time.
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Review from Alison L (Daughter-in-law of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Merceode Care home highly enough. We had to find urgent respite care for my father in law. The moment we walked in for a look around and were welcomed so warmly by Helen we knew it was the right place. The home is managed with love and compassion by Helen and Conor. They and the whole
team are friendly, warm, caring and go out of their way to overcome obstacles and to provide individualized care. The atmosphere is calm, the decor is attractive, the food is amazing. We as a whole family were treated with immense kindness in what was a very difficult time. Our family member passed away there after a short stay. We are so grateful he was there and experienced such wonderful care. I would not hesitate to recommend this exceptional home.
Reply from Helen Chapman, General Manager at Merceode LodgeThank you Ali for your kind words. It was a huge privilege to care for and support Dad and you as a family. You are all welcome back to visit whenever you feel the need.
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Review from Richard C (Son of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother now having been with you for a month, is very happy with all the facilities and staff. I know not more I need to say, except that putting together 200 words, can not embellish a good facility more.
Reply from Helen Chapman, General Manager at Merceode LodgeThank you Richard for taking the time and your positive feedback!
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Review from Paul E (Son of Resident) published on 4 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed a little bit of extra care and help following a fall, and I was due to go away for a few days. I visited Merceode Lodge, and was very impressed from the moment I walked in. I decided to choose them for mums respite, and I couldn't be happier with everything they have done for her. All the
staff are amazing, and can't do enough for mum at all times. The room is perfect, the so is the rest of the home. The food is always fantastic and freshly prepared at each mealtime. I would recommend to anyone.
Reply from Helen Chapman, General Manager at Merceode LodgeThank you Paul, we really appreciate your feedback and are privileged to help support Mum in her recovery!
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Review from V P (Daughter of Resident) published on 4 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been amazing, settling Mum in and caring for her. I cannot thank them enough, from the manager to the laundry staff, everyone has been so kind and helpful. When an ambulance was needed, the staff were quick and efficient whilst still being gentle and soothing.
Reply from Helen Chapman, General Manager at Merceode LodgeThank you for your kind words. We are proud of all the team at Merceode Lodge!
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Review from D K (Daughter of Resident) published on 2 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved mum into the home today and I have to be honest I was really worried and anxious about it, but I really needn't of worried at all. We were made so welcome and the staff are amazing and very approachable. The whole place is immaculate. We were invited to join her for lunch as part of the settling
process, which was a delight. I know she will be looked after which is a huge weight off of my mind. Thank you.
Reply from Helen Chapman, General Manager at Merceode LodgeWe appreciate it can be such a worrying time for our families and thank you for putting your trust in us!
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Review from Jane D (Sister-in-law of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a wonderful visit today with my mother in law and the rest of our family, they couldn't be more welcoming. Mother in law is Marion, she got on well with all the staff and is very happy to be there. Also had lunch there it was amazing congratulations to the chef!
Reply from Helen Chapman, General Manager at Merceode LodgeThank you Jane for your feedback. Marian is such a positive, force of nature. We love having her as part of the Merceode Lodge family!
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Review from Debbie D (Daughter of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very lucky to be invited to the Merceode Lodge opening day because I was looking for a dementia care home for my mum. The minute I stepped through the front door I was blown away by the feel and the design, the staff and the facilities. I knew it would be the the perfect place for my mum. It
was important that mum would be stimulated to help keep her mind active and the activities on offer certainly have helped. She loves the crafts, singing and making new friends. The Lodge isn't currently full but I think even when it is it will still feel calm and the staff will still have time for the residents. The food is amazing, so I have no worries that mum isn't eating properly the chef came and introduced himself in the first hour of us arriving. Merceode certainly breaks the mould of old fashioned nursing homes. Huge thank you to the team for getting my mum in residence within 2 weeks of my visit.
Reply from Helen Chapman, General Manager at Merceode LodgeThank you Debbie for taking the time and for your positive feedback! We rely on this to continuously improve our service.
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Review from Peter R (Husband of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing brand new care home with all usual extras included in a very fair cost. Exceptional staff and friendly approach to any requests. This care homes standards, design and performance are truly excellent
Reply from Helen Chapman, General Manager at Merceode LodgeThank you Peter for your kind words, we really appreciate your feedback.
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Review from S C (Niece of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Merceode lodge enough. I have been trying for years to get the help support that my Aunt needs from professionals, she was there less than 24 hours and they already put things in place for her.
They are accommodating helpful and friendly. I hope that when I need to go into a home
I can go into somewhere like this.
Thank you
Reply from Angela Cooper, Customer Relationship Manager at Merceode LodgeThank you so much for your wonderful review. It is ways our aim to go above and beyond to support our residents and their family to ensure they receive the very best person centred care.
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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Merceode Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.971 for Merceode Lodge is calculated as follows: ( (135 Excellents x 5) + (4 Goods x 4) ) ÷ 139 Ratings = 4.971
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.709 Points relating to the number of positive Reviews for Merceode Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Helen

Helen Chapman

Job Title: General Manager Joined: 2025

Helen is a committed and highly experienced professional with extensive experience as a Regional Manager, Operations Manager, and CQC Registered Manager across the adult social care, healthcare, and medical sectors.


Throughout her career, Helen has successfully created and led high-performing teams, consistently aligning operational delivery with company vision, values, and marketing strategies. She has a strong track record of implementing effective policies, processes, and procedures that deliver a ‘gold standard’ of customer service, while continuously improving resident pathways and overall experiences.


Helen is particularly passionate about wellbeing and has introduced wellbeing-focused initiatives across several care homes, benefiting both residents and teams. Outside of work, Helen leads a busy family life with her eight-year-old son and her much-loved (and mischievous) Dachshund, Dexter.

Conor

Conor McManus

Job Title: Care Manager Joined: 2025

Conor is the Care Manager at Merceode Lodge Care Home and is proud to be leading the home from its very beginning. He is committed to creating a welcoming environment where residents receive the highest standard of care and feel truly valued, supported, and at home.


Working closely with his dedicated team, Conor promotes a culture built on dignity, respect, and compassion, ensuring residents enjoy meaningful connections and a strong sense of community. He is passionate about shaping a care home known for quality, kindness, and excellence.


Outside of work, Conor enjoys spending time with his wife and their two German Shepherds, as well as appreciating life’s simpler pleasures through long walks and time spent in scenic surroundings.

Frequently Asked Questions about Merceode Lodge

What types of Care is Merceode Lodge registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Merceode Lodge have?

There are 66 Single Rooms.

What are the Facilities & Services at Merceode Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Merceode Lodge to the centre of Southampton?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merceode Lodge to verify any information. View our terms and conditions. Merceode Lodge has an Enhanced Service - more info.