Merceode Lodge

Hythe Road, Marchwood, Southampton SO40 4WU
Review Us
8.2 2 Reviews
  • Merceode Lodge, Southampton
Merceode Lodge offers a modern approach to care, where every resident is recognised as an individual and supported to live life in a way that suits them best.

Located on Hythe Road in Southampton, close to the New Forest and Southampton Water, this purpose-built 66-bed care home provides high-quality residential, dementia, and respite care in a calm and nurturing setting.

The home features spacious en-suite bedrooms, elegant lounge areas, and a beautifully landscaped sensory garden, designed to create a relaxing atmosphere for residents and their families. Every detail has been carefully considered to promote comfort, wellbeing, and a sense of community.

Merceode Lodge operates on an all-inclusive basis, giving residents access to hairdressing, daily newspapers, engaging activities, day trips, and restaurant-style dining with no hidden extras. This allows residents to focus on enjoying each day, while families have complete peace of mind about costs and quality of care.

Care Provided by Merceode Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1475
  • Self-Funded Residential Dementia Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1475
  • RESPITE Self-Funded Residential Dementia Care: from £1475

At Crystal Care Collection, Everything is Included – One Simple Fee


Choosing a care home is a big decision, and we believe it should be as stress-free as possible. That’s why at Crystal Care, we offer one inclusive fee.


Here’s what’s included:


Tailored Care – Personalised support that adapts to changing needs, ensuring comfort and security at all times.


A Place to Call Home – Spacious, beautifully designed en-suite rooms for privacy and relaxation.


Delicious, Chef-Prepared Meals – Nutritious and varied menus, catering to all dietary needs and personal preferences.


Vibrant Lifestyle & Activities – A packed calendar of events and entertainment, led by our dedicated lifestyle team.


Well-being Services – Regular visits from professional hairdressers and chiropodists to keep residents feeling their best.


Our all-inclusive approach gives peace of mind to residents and their families, allowing them to focus on what truly matters - quality time together


These prices are only a guideline, please contact Merceode Lodge to find out the exact price for your requirements.

These prices are only a guideline, please contact Merceode Lodge to find out the exact price for your requirements.

Contact Merceode Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Merceode Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Chapman (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • No visiting restrictions and bookings are not required.

Parking

  • Parking on site and 2 electric charging points

8.2

Merceode Lodge has a Review Score of 8.2 (8.234) out of 10, based on 2 reviews in the last 2 years.
Over all time Merceode Lodge has 2 reviews.

Overall Experience
  • 2
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Date Published
  • 2
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Reviewer Connection to Merceode Lodge
  • 1
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Total of 2, showing 1-2
Review from Peter R (Husband of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing brand new care home with all usual extras included in a very fair cost. Exceptional staff and friendly approach to any requests. This care homes standards, design and performance are truly excellent
Reply from Helen Chapman, General Manager at Merceode LodgeThank you Peter for your kind words, we really appreciate your feedback.
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  • Treated with Dignity
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  • Value for Money
Review from S C (Niece of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Merceode lodge enough. I have been trying for years to get the help support that my Aunt needs from professionals, she was there less than 24 hours and they already put things in place for her.
They are accommodating helpful and friendly. I hope that when I need to go into a home
I can go into somewhere like this.
Thank you
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.2 (8.234)

Overview of Review Score

The Review Score of 8.2 (8.234) out of 10 for Merceode Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.957 for Merceode Lodge is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) ) ÷ 23 Ratings = 4.957
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.277 Points relating to the number of positive Reviews for Merceode Lodge is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 2 Positive Reviews ÷ 13.2 = 0.152
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (2)

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Helen Chapman

Job Title: General Manager Joined: 2025

Helen is a committed professional with extensive Regional Manager, Operations Manager and CQC Registered Manager experience in the Adult Social Care, Healthcare and Medical sectors.

Helen has created and led high-performing teams effectively, whilst supporting company vision, values & marketing strategies. Implementing effective policies, processes, and procedures resulting in ‘Gold Standard’ custom service and improving resident pathways and experiences.

Helen has a passion for wellbeing, which she has introduced to many of her Care Homes for residents and teams. Helen has a busy life outside of work with an 8-year-old son and a naughty Dachshund, Dexter.

Conor

Conor McManus

Job Title: Care Manager Joined: 2025

As the Care Manager of Merceode Lodge Care Home, I am deeply honoured to lead our community from its very beginning. My vision has always been to create a place where residents not only receive the highest standard of care but also feel genuinely valued, supported, and at home.


From day one, my goal has been to build a warm, inclusive environment where every individual is treated with dignity, respect, and compassion. Together with my dedicated team, I strive to foster a culture grounded in trust, excellence, and meaningful connections, ensuring that our residents thrive and feel part of a true family.


It’s a privilege to guide this journey, helping shape a care home that stands as a beacon of quality, kindness, and community spirit.


Outside of work, I cherish spending time with my wife and our two German Shepherds. I find joy in life’s simple pleasures, from sharing a leisurely lunch to taking peaceful walks surrounded by scenic views. These moments help me stay grounded and remind me of the importance of balance, well-being, and appreciation in everyday life.

Frequently Asked Questions about Merceode Lodge

What types of Care is Merceode Lodge registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Merceode Lodge have?

There are 66 Single Rooms.

What are the Facilities & Services at Merceode Lodge?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Merceode Lodge to the centre of Southampton?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merceode Lodge to verify any information. View our terms and conditions. Merceode Lodge has an Enhanced Service - more info.