Care Homes Owned by Crystal Care Collection

With apologies if this 'review' seems only "fair" - but I found some of the staff not easy to communicate with - a sharpness in their tone - rather treated like children which I strongly objected to. The kindness of 'some' was exemplary. The facilities found to be excellant but atmosphere lacking. Improving as time passes.

I think Dale Brook is wonderful. Lovely friendly atmosphere, lots of laughs. There is plenty to do all the carers are very kind + caring and very understanding. The home is bright, cheery + clean. The food is of a very high standard and all the meals are home cooked, plenty of choice. The place rings with laughter and I and my husband are very happy here.

Tealwood Grange opened in June 26 and I was involved in bringing its first resident. From day one the home never fails to impress. Many times I have heard other visitors say "how I will have to get my name down for this place". The staff always have a smile and a cheerful hello for anyone they meet. Entertainment is high at Tealwood Grange with singers and musicians brought in and day trips to garden centres, local pubs, circle dancing and even a day at Skegness. The home is always immaculately clean and tidy. I cannot name individuals because all the staff at Tealwood Grange care for their residents and they do that in abundance.

If I could give 0 stars I would

Since the day my in-laws both moved in to Baysfield Gardens care home, I have been nothing but so impressed with the staff and the service provided. Every single member of staff is so very caring and very professional. The care home always has a lovely warm feeling about it. Well done to everyone.

Lunch was lovely.

Margaret entered Willowmere in September 2026. As her Finance POA, I had to deal with all of the admin / forms which was obviously a stressful time. I found all of the admin staff including the manager very friendly, helpful and empathetic which made the whole process much easier.

Since then Margaret has settled in much better than we hoped, no doubt helped by the cheerful and friendly nature of the care staff. She is eating well, showering, doing her hair and applying lipstick which she was not doing at home prior.

Myself and the family all agree that Willowmere Lodge is somewhere we would choose for ourselves such are the high standards of the building, staff and care.

I cannot praise Willowmere Lodge enough. This care home is exactly the type of place you want your loved one cared for. The facility itself is like th Hilton with all the best technology to keep yout loved one safe. But the staff are also incredible. Kind, patient and welcoming. They whole ethos of the home is truely wonderful they really make such a huge effort to get to know their needs and the level of care is just exceptional. This is my mums 3rd care home and it genuinely overwhelms me to have found this absolute treasure. If you are considering here please pay it a visit and you will see and feel how brilliant it is. Thank You Willowmere

The ability to talk to different people is very important with her dementia.

The carers were excellent and always kind + attentive but the management was very poor and the whole place seemed to be under staffed - e.g. quite often to cleaner or maintenance would have to do breakfast as no staff available.

I came for lunch with my mother and was super impressed. The place is like a posh hotel. The staff are really friendly and I witnessed real care and concern for other residents. Food is great quality. I cant wait to get a room for myself.

Staff have also helped with the transition from living at home (changing doctors etc)

The staff are really friendly and helpful. The rooms are bright, spacious, well equipped and nicely laid out. The food is great and the facilities and daily activities are fabulous.

My dad became a resident at Maris View in July this year. From the time we identified the home the staff made the difficult transition from hospital to home as easy as possible. Once in the home, and understanding dad isn't the easiest resident, the staff have made him feel so welcome, they have made both my mum and myself so welcome also. The professionalism of all the staff is just brilliant. It is clear the home is very well run from senior managers to the cleaners. Both my mum and I are so very grateful to all the staff for the way they look after dad.

In conclusion I would highly recommend!

Mum has only recently moved in. The staff pre and post admission have been absolutely amazing!

My brother and I agreed that I needed a break from mum's care but were worried about how she would cope for a week's respite care. From the time of our first visit through the pre=admission assessment and finally her stay, we felt confident that mum would be well cared for but we were not prepared for how much mum was loved and cosseted and how much she enjoyed her stay. She made firm friends in residents and staff and it has done her a world of good to be involved in the activities on offer. She now wants to visit on a regular basis to keep in touch with everyone. We are already planning her next "holiday" at Sherwell Manor.

My stay was for two weeks as part of my post operative recovery. I enjoyed it and was treated the way I would expect. The staff were magnificent, and some went above the expected. There was a period were illness hit the staff group but the remainder came up to the mark. The food was very good compared to the establishment I have visited. Again the temporary cover 'hit the mark'. The other residents, from my observations appeared happy and content. A good atmosphere. I hope to return for another 'holiday'.

Mum went to Mais View for a second period of respite care following an exceptionally good experience there in June. Unfortunately, whilst at MV she had a flare up of an underlying condition and became very unwell. The staff at the Care Home were absolutely superb - and as a family we feel she may not have survived without their unwavering diligence and care. We cannot speak highly enough of them - and will always be overwhelmingly grateful for the wonderful support they gave not just to Mum, but to the family as a whole. Thank you all so very much.

Attended an open day as a friend's mother now resident at Kinglea Court and ex neighbour. This is a care home at another level more like home from home. The rooms from the ones I saw are lovely staff were very friendly and showed they really care. I realise this has been built recently but gives residents beautifully decorated rooms and more like hotel rooms than care homes I have seen.