Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Underhill House

stars
stars 10 February 2022
A family member was a resident of Underhill House. From the day she was admitted, she was very well looked after. As a family, we were always kept informed and are extremely grateful for the care she received and for the memories we built with her, whilst in their care. Unfortunately, she became
unwell very quickly but the care she received at the end of her life was excellent, supporting her to die peacefully in her place of choice.
Review from Jane H (Relative of Resident/Service User)
stars
stars 05 February 2020
Our Nan went to Underhill for respite care, she was made to feel welcome by staff and management. Unfortunately, Nan wasn’t there long before her death but as a family, we are very grateful for the compassion, care and kindness showed to both our Nan and us as a family. The management appear very
involved which is quite refreshing, I have worked in social care for many years and this is one of the few homes that didn’t just appear to be about profit.
Review from Scott D (Grandson of Resident/Service User)