Submit a Review for Cross Park House Care Home
Stonehaven (Healthcare) Ltd, Monksbridge Road, Brixham, TQ5 9NB
View full details of Cross Park House Care HomeLatest Reviews for Cross Park House Care Home
27 January 2026
Very informative, happy with the things discussed today with Kiera and the reassurance she gave for care for my mum.
24 September 2025
After looking at several homes in the area; the manager and her staff at Cross Park gave us the warmest, friendliest welcome, the atmosphere was like home from home. The environment was clean, lovely decor and facilities very good. The excellent staff so kind and caring, the food was good with the
chef checking daily on choice. My mother had two weeks respite care and as a family we felt confident leaving her with the wonderful team. We will certainly make further stays and highly recommend Cross Park to others.
02 July 2025
Overall, we are pleased with the care & support given to my mother. The staff could not do more or be friendlier to family & friends. The new manager has been excellent, but we are saddened & concerned she is leaving already. In the year my mother has been here, there have been 3 deputy managers, 2
managers and other staff changes. The residents & their families need continuity & familiar faces. Also, the promised mini-bus shopping trips/excursions have never happened, which is a great shame.
24 June 2025
Home clean & tidy.
Staff are lovely, friendly, helpful and always smiling.
Dad always treated with dignity.
Family when visiting, are always treated with respect & welcomed usually with a cup of tea.
Would highly recommend the care received of an excellent standard.
12 June 2025
My mum has been here 12 months now, since a change in management, I've seen a big change. The home is cleaner, staff are happier, and less stressed.
The manager is always in the building now. Very welcoming and very approachable. All the staff work very hard.
25 November 2024
Cross Park House is spacious and beautifully decorated for different occasions. I appreciate the coffee the staff give me when I visit. It is not too formal. My 4 grandchildren arrived without warning just when Christmas lunch was being served. We all sat in my husband's room and helped him eat it
which he loved. Individual birthdays are remembered. The staff do a reliable and difficult job caring for people who are physically or mentally ill - who are not always polite. Very tiring. Care homes and their staff are not appreciated or helped by the government. They should be.
25 March 2024
I am very happy with the care my mum has received at Cross Park House. The place is homely. There are activities - particularly music which my mum loves, but in particular the staff are lovely, wonderful and caring people.
21 March 2024
My father arrived at Crossparks on January 25th from the hospital. He was very difficult behaviour-wise towards the carers. I felt very upset and worried about the staff and my dad, he has a history of being difficult. However, the staff were so good with Dad and so caring and thoughtful towards me
and my husband. We can't praise them enough! Dad is now settled and happy.
05 January 2024
My dad went into Cross Park for one month of respite care and has been welcomed to stay longer if he needs it. The home itself is lovely and the staff are really helpful to me and my brother. Caring is very good, nothing is too much trouble and they accommodate all our needs and requests. All of the
residents looked really happy and Dad settled in with ease. I'd recommend Cross Park and hope that should we continue to need them, Dad will stay!
06 December 2023
When deciding on a care home for my nan in March 2022, I viewed some more modern homes. However, at Cross Park, it was clear that they encouraged residents into the common areas and to engage in a range of activities. The garden and dining room are lovely. As it is my nan prefers to remain in her
room and is very set in her ways but many of the staff engage with her from the cleaners to the laundry lady. She is always clean and tidy and the staff try to encourage her to drink more. I know she is well looked after and cared for which gives me peace of mind. Her room looks out onto the road where I live so it's an added bonus that she is so close. I am welcomed whenever I visit and the staff have been kind to me and my nan as we've been dealing with my dad's ill health and his subsequent passing. Thanks for taking good care of my nan.
30 November 2023
Lovely staff, a good standard of hygiene. Dad is well looked after.
27 November 2023
Very happy with the service provided. Though staff are overworked and underpaid as are most homes in the UK.
20 November 2023
Mum had recently broken her wrist, just over a year ago, and was suffering a UTI on first becoming a resident, which complicated transition to the home. I feel the staff could have been just a little more alert to the needs of a new arrival, but I understand the difficulties.
Once the staff got to
know Mum, care has been absolutely first class. How they do it, I don't know. Mum is always clean and bright. Social Services commented on the quality of her skin to me, which says a lot. Mum interacts well with them even with her limited ability.
The manager and assistant are professional, competent and approachable; they clearly know each resident on a personal basis. Open meetings are held with residents and relatives to discuss events, happenings and any concerns. The home is well run and clean.
The décor of the property is dated, but not sufficient to detract from care.
Mum likes her food and it is very good. Mum was once the best cook in Devon, so that's high praise indeed!
09 November 2023
Past year opinion of care home, opinion as marked (very good).
28 July 2023
I am very happy with the care Mum receives at Cross Park House Care Home. All the staff, without exception, are kind and caring and I'm always met with a smile and a welcome when I visit. When you care for someone at home for a long time, it's difficult to give them over to someone else's care and
trust that they will be treated with love, care and respect. I can now relax knowing that Mum has all this at Cross Park.
16 May 2023
General care and patience of the staff remains excellent, despite a turnover of staff. In three and a half years of Mum residing in Cross Park House Care Home, still never heard anything where the staff deal with residents that is not respectful/dignified.
I can appreciate that it is difficult for
residents' "group outings" in Torbay (cold weather or 'tourist' issues) but I know Mum (and a few others) would benefit from trips out, more time in the gardens - i.e. a break from 'routine'.
16 March 2023
I just wanted to share my positive experience whilst visiting my lovely nan at Cross Park House Care Home. I accompanied my grandad and the first thing that struck me was how welcoming the staff were. The staff have built up a great rapport with my grandad whilst he visits my nan, this has been very
reassuring for him, as I can't imagine how difficult it must be for him to trust strangers to care for the love of his life. Nan seems really settled, calm and comfortable. The standard of personal care is high, from coordinating her outfits to styling her hair. The home itself is light and clean, sitting with Nan in the lounge felt like we were relaxing at home, not at all clinical. The carers came around with a tea trolley and a good selection of biscuits, we didn't feel like we were in the way at all. I am looking forward to visiting in the warmer weather so we can enjoy the garden together.
28 February 2023
Cross Park is a fabulous home, and the staff are amazing and so friendly; they look after my mum so well; she is so happy there. It is so hard when a family member goes into a home, but I have no worries when I leave because I know she is being looked after so well, well done, everyone and thank you
for my coffee.
12 January 2023
My mother is a new resident at Cross Park, she has Dementia and this is the first time in 75 years she has lived apart from her husband. Due to my father's old age (91) and a serious heart condition, his most recent admittance to emergency care in the hospital was a wake-up call and realisation he
could no longer care for her at home. Historical memories and awful stories of 'Residential Care' filled my dad with dread. I took him to visit Cross Park as it was on our short list due to close proximity to his home and therefore regular visits. The manager had taken personal time out to ensure she showed my dad around while constantly reassuring him. The moment he was shown a pretty light and airy room I noticed a change in his demeanour and realised he liked what he saw. Gentle support for my dad has been as important as the specialist care, my mum, is now receiving. Dad has been able to share meals on his visits including Christmas Day. Cross Park staff thank you so much.
22 December 2022
I have always found Cross park a really positive environment, professional and friendly. The staff are great and I have the security of knowledge that my parents are being very well cared for and are treated kindly and respectively.
Latest Reviews for Cross Park House Care Home
27 January 2026
Very informative, happy with the things discussed today with Kiera and the reassurance she gave for care for my mum.
24 September 2025
After looking at several homes in the area; the manager and her staff at Cross Park gave us the warmest, friendliest welcome, the atmosphere was like home from home. The environment was clean, lovely decor and facilities very good. The excellent staff so kind and caring, the food was good with the
chef checking daily on choice. My mother had two weeks respite care and as a family we felt confident leaving her with the wonderful team. We will certainly make further stays and highly recommend Cross Park to others.
02 July 2025
Overall, we are pleased with the care & support given to my mother. The staff could not do more or be friendlier to family & friends. The new manager has been excellent, but we are saddened & concerned she is leaving already. In the year my mother has been here, there have been 3 deputy managers, 2
managers and other staff changes. The residents & their families need continuity & familiar faces. Also, the promised mini-bus shopping trips/excursions have never happened, which is a great shame.
24 June 2025
Home clean & tidy.
Staff are lovely, friendly, helpful and always smiling.
Dad always treated with dignity.
Family when visiting, are always treated with respect & welcomed usually with a cup of tea.
Would highly recommend the care received of an excellent standard.
12 June 2025
My mum has been here 12 months now, since a change in management, I've seen a big change. The home is cleaner, staff are happier, and less stressed.
The manager is always in the building now. Very welcoming and very approachable. All the staff work very hard.
25 November 2024
Cross Park House is spacious and beautifully decorated for different occasions. I appreciate the coffee the staff give me when I visit. It is not too formal. My 4 grandchildren arrived without warning just when Christmas lunch was being served. We all sat in my husband's room and helped him eat it
which he loved. Individual birthdays are remembered. The staff do a reliable and difficult job caring for people who are physically or mentally ill - who are not always polite. Very tiring. Care homes and their staff are not appreciated or helped by the government. They should be.
25 March 2024
I am very happy with the care my mum has received at Cross Park House. The place is homely. There are activities - particularly music which my mum loves, but in particular the staff are lovely, wonderful and caring people.
21 March 2024
My father arrived at Crossparks on January 25th from the hospital. He was very difficult behaviour-wise towards the carers. I felt very upset and worried about the staff and my dad, he has a history of being difficult. However, the staff were so good with Dad and so caring and thoughtful towards me
and my husband. We can't praise them enough! Dad is now settled and happy.
05 January 2024
My dad went into Cross Park for one month of respite care and has been welcomed to stay longer if he needs it. The home itself is lovely and the staff are really helpful to me and my brother. Caring is very good, nothing is too much trouble and they accommodate all our needs and requests. All of the
residents looked really happy and Dad settled in with ease. I'd recommend Cross Park and hope that should we continue to need them, Dad will stay!
06 December 2023
When deciding on a care home for my nan in March 2022, I viewed some more modern homes. However, at Cross Park, it was clear that they encouraged residents into the common areas and to engage in a range of activities. The garden and dining room are lovely. As it is my nan prefers to remain in her
room and is very set in her ways but many of the staff engage with her from the cleaners to the laundry lady. She is always clean and tidy and the staff try to encourage her to drink more. I know she is well looked after and cared for which gives me peace of mind. Her room looks out onto the road where I live so it's an added bonus that she is so close. I am welcomed whenever I visit and the staff have been kind to me and my nan as we've been dealing with my dad's ill health and his subsequent passing. Thanks for taking good care of my nan.
30 November 2023
Lovely staff, a good standard of hygiene. Dad is well looked after.
27 November 2023
Very happy with the service provided. Though staff are overworked and underpaid as are most homes in the UK.
20 November 2023
Mum had recently broken her wrist, just over a year ago, and was suffering a UTI on first becoming a resident, which complicated transition to the home. I feel the staff could have been just a little more alert to the needs of a new arrival, but I understand the difficulties.
Once the staff got to
know Mum, care has been absolutely first class. How they do it, I don't know. Mum is always clean and bright. Social Services commented on the quality of her skin to me, which says a lot. Mum interacts well with them even with her limited ability.
The manager and assistant are professional, competent and approachable; they clearly know each resident on a personal basis. Open meetings are held with residents and relatives to discuss events, happenings and any concerns. The home is well run and clean.
The décor of the property is dated, but not sufficient to detract from care.
Mum likes her food and it is very good. Mum was once the best cook in Devon, so that's high praise indeed!
09 November 2023
Past year opinion of care home, opinion as marked (very good).
28 July 2023
I am very happy with the care Mum receives at Cross Park House Care Home. All the staff, without exception, are kind and caring and I'm always met with a smile and a welcome when I visit. When you care for someone at home for a long time, it's difficult to give them over to someone else's care and
trust that they will be treated with love, care and respect. I can now relax knowing that Mum has all this at Cross Park.
16 May 2023
General care and patience of the staff remains excellent, despite a turnover of staff. In three and a half years of Mum residing in Cross Park House Care Home, still never heard anything where the staff deal with residents that is not respectful/dignified.
I can appreciate that it is difficult for
residents' "group outings" in Torbay (cold weather or 'tourist' issues) but I know Mum (and a few others) would benefit from trips out, more time in the gardens - i.e. a break from 'routine'.
16 March 2023
I just wanted to share my positive experience whilst visiting my lovely nan at Cross Park House Care Home. I accompanied my grandad and the first thing that struck me was how welcoming the staff were. The staff have built up a great rapport with my grandad whilst he visits my nan, this has been very
reassuring for him, as I can't imagine how difficult it must be for him to trust strangers to care for the love of his life. Nan seems really settled, calm and comfortable. The standard of personal care is high, from coordinating her outfits to styling her hair. The home itself is light and clean, sitting with Nan in the lounge felt like we were relaxing at home, not at all clinical. The carers came around with a tea trolley and a good selection of biscuits, we didn't feel like we were in the way at all. I am looking forward to visiting in the warmer weather so we can enjoy the garden together.
28 February 2023
Cross Park is a fabulous home, and the staff are amazing and so friendly; they look after my mum so well; she is so happy there. It is so hard when a family member goes into a home, but I have no worries when I leave because I know she is being looked after so well, well done, everyone and thank you
for my coffee.
12 January 2023
My mother is a new resident at Cross Park, she has Dementia and this is the first time in 75 years she has lived apart from her husband. Due to my father's old age (91) and a serious heart condition, his most recent admittance to emergency care in the hospital was a wake-up call and realisation he
could no longer care for her at home. Historical memories and awful stories of 'Residential Care' filled my dad with dread. I took him to visit Cross Park as it was on our short list due to close proximity to his home and therefore regular visits. The manager had taken personal time out to ensure she showed my dad around while constantly reassuring him. The moment he was shown a pretty light and airy room I noticed a change in his demeanour and realised he liked what he saw. Gentle support for my dad has been as important as the specialist care, my mum, is now receiving. Dad has been able to share meals on his visits including Christmas Day. Cross Park staff thank you so much.
22 December 2022
I have always found Cross park a really positive environment, professional and friendly. The staff are great and I have the security of knowledge that my parents are being very well cared for and are treated kindly and respectively.