Cross Park House Care Home

Stonehaven (Healthcare) Ltd, Monksbridge Road, Brixham TQ5 9NB

Cross Park House Care Home is a beautiful home located in the historic town of Brixham, providing the very highest standards of care to independent or fragile elderly men, women or couples, mobile or disabled, blind or partially sighted in order that they maintain a high quality of life in a cheerful, carefree atmosphere.

Cross Park is an attractive Edwardian house set in its own beautiful grounds, close to local amenities and registered with Devon County Council.

Delighted to offer Day Care & Respite Care facilities in Cross Park House as well as standard facilities for permanent Residents.

If you or a family member or friend are looking to, 'lighten the load' to take life a bit easier and to enjoy the companionship that can be found in Cross Park House please do come and visit.

It's only by visiting any Care Home that you can fully assess whether or not it will suit your needs and whether or not it can be 'your home'.

Contact by any of the means above or, if you would prefer, simply come and knock on the door. Carers will be delighted to share a pot of tea and show you around the home.

Group: Stonehaven Care Group

Person in charge: Ann-Marie Wilkinson (Registered Manager)

Local Authority / Social Services: Torbay Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 23

Rooms with ensuite WC: 1

Weekly Charges Guide: Personal Care Single £560 – £750 (These prices are only a guideline, please contact Cross Park House Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Cross Park House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Cross Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Cross Park House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.774 for Cross Park House Care Home is calculated as follows: ( (214 Excellents x 5) + (58 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 274 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cross Park House Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 10 Reviews ÷ 4.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Cross Park House Care Home has a Review Score of 9.8 (9.774) from 23 Reviews


Average Ratings

  • Excellent
    20
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cross Park House Care Home?

  • Extremely LIKELY
    21
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cross Park House Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • more

I found the staff exceptionally informative and helpful at all times. My mother settled in very quickly and the staff are very friendly with her. She is kept clean and comfortable at all times and this has relieved a lot of stress on the family so we're all much happier.
As she was an emergency admission, we're all very pleased that she was placed at Cross Park House and that she is happy to stay there.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Nathan Stone, Director at Cross Park House Care Home responded to this review on 23 Mar 2018:

Thank you for taking the time to write and post this lovely review of your experience with the Care Team and our Care Home at Cross Park House in Brixham. It's great to know that your mum has settled in so well and is happy - and also that the care being provided has had such a positive effect upon the wider family.

Cross Park House Care Home is a friendly home that caters to individual needs. Our mother is happy and well looked after. Staff are friendly and accommodating and we are regularly updated.

I would recommend Cross Park House Care Home if you are looking for a place which feels like home and where your loved ones are treated like family.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Nathan Stone, Director at Cross Park House Care Home responded to this review on 16 Mar 2018:

Thank you for taking the time to write and publish this review of your experience with our Cross Park House Care Team and Care Home in Brixham. It's always great to see the hard work of our Care Teams recognised publicly in this way. It's great to know that your mum is happy and well looked after.

A lovely friendly home.
Always made to feel welcome.
My mother feels very happy here.
A lovely garden to sit in, in warmer weather.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Nathan Stone, Director at Cross Park House Care Home responded to this review on 14 Mar 2018:

Hello Lynne M. Thank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at Cross Park House in Brixham. It's great to know that you and your mum are both really happy at Cross Park and that you are always made to feel very welcome when you visit. Yes, the garden is lovely - just need the weather to improve, please.

A home from home feeling in a comfortable environment.
Always made to feel very welcome.
It's always a pleasure to visit.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Nathan Stone, Director. at Cross Park House Care Home responded to this review on 14 Mar 2018:

Hello Paula C. Thank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at Cross Park House in Brixham. It's great that you enjoy visiting your Grandmother and thank you for this public praise for our excellent Care Team at Cross Park.

Very pleased with the service.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Nathan Stone, Director. at Cross Park House Care Home responded to this review on 07 Mar 2018:

Good morning Linda C. Thank you for taking the time to write and post this review of your experience of our Care Home and Care Team at Cross Park House in Brixham. It's great to hear that you're pleased with the service being provided and that you would be extremely likely to recommend Cross Park to others.

No matter how busy is gets everybody is always willing to help me or dad, whenever asked, always in a cheerful manner.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Nathan Stone, Director. at Cross Park House Care Home responded to this review on 05 Mar 2018:

Good morning Debbie B. Thank you for taking the time to write and post this review of the experience that you and your dad have of our Cross Park House Care Home in Brixham, Devon. It's always great to receive a full house of excellent ratings and it's a great testimony to the great work of the whole Care Team at Cross Park House. I have to agree, whenever I visit I am always struck by what a homely and family atmosphere there is at Cross Park.

The minute we walked into Cross Park we could feel the warm, caring atmosphere, it had the feeling of a loving home and we were not wrong. The staff treat my mum with patience and respect even though she can be difficult, my mum speaks with her eyes and when she looks at the staff there is a smile in her eyes, not fear or worry. My dad sits with her every day and is now a day resident once a week, he is also treated with care and respect and will join her there soon!

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been at the care home since Feb 2011 and now has terrible dementia but she is very well looked after by all the staff.
It is a well-run care home, well managed with a good team of staff, the meals which are 3 times a day are always to a high standard and the home is always kept very clean.
I feel though that at weekends there should be one extra staff but otherwise, I can't fault the way my mother is looked after.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Nathan Stone, Director at Cross Park House Care Home responded to this review on 05 Mar 2018:

Good morning John B. Thank you for taking the time to post this great review of the experience that you and your mum have of Cross Park House in Brixham. It's always great when our care teams receive such public recognition, as this, of the great work that they do. It's great that the meals and food are also appreciated. We've noted the comment with regards to weekend staffing levels and the care home manager will take this into consideration when planning the rota. Once again, thank you for posting this lovely review.

An excellent home with excellent staff.

How likely would you be to recommend Cross Park House Care Home? Likely

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Average Rating:   4.3 out of 5

Nathan Stone, Director. at Cross Park House Care Home responded to this review on 18 May 2018:

Good morning Dinah. Thank you for taking the time to write and publish this lovely review of your experience of our Care Team and Care Home at Cross Park House in Brixham, Devon. 'An excellent home with excellent staff' - what more could we ask. Kindest regards, Nathan.

Being so far away it was so reassuring and gave peace of mind knowing my father was being looked after so well.
Regular phone calls from the home also kept us up-to-date of his health and well being.
So grateful for everyone at Cross Park for caring for my father.
Thank you.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ann-Marie Wilkinson, Registered Manager at Cross Park House Care Home responded to this review on 24 Jul 2017:

Thank you for the review, Andrew. It was a privilege to look after your father in our home.

I have always found Cross Park House Care Home to have a happy and homely atmosphere.
Although an old building the layout encourages residents to walk about and have different options to sit and rest.
Varied activities offered.
A small but lovely garden - could be more secure so 100 percent access for residents.
The manager and senior staff are exceptional with care and support for residents and family alike.
All training is well applied to practice.
Other staff, I have seen, also a good standard of care and so kind.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Nathan Stone, Director. at Cross Park House Care Home responded to this review on 21 Mar 2017:

Hello Marilyn G. Thank you for taking the time to write and publish this review of your experiences at our Cross Park House Care Home in Brixham. The excellent and good ratings are always great to see, especially when it's a description of our care team members. We agree, The Manager and her Senior Team (and the rest of our care team) are exceptional and we are very lucky to have them in the company. Kindest regards, Nathan.

My mother has been a resident since 2012. She has Alzheimers and her grasp of language has deteriorated sharply in recent months. The staff at Cross Park are very sensitive to the frustration and anxiety this gives my mother and their patience and caring attitude is so valuable to ensure my mother feels safe and cared for in a warm and kind environment. Every effort goes into getting the best out each day and there is often laughter - the staff know each resident and their likes and dislikes and worries and do their very best to work with each to make them happy and content.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Nathan Stone, Director at Cross Park House Care Home responded to this review on 20 Mar 2017:

Good morning JD - thank you for taking the time to write and publish this review of your experience of our Cross Park House Care Home in Brixham and our fantastic Care Team who work there. I know just how highly the Manager and her Care Team regard every resident in their care and I agree that they do all they can to ensure that everybody gets, 'the best out of each day'. Thank you for highlighting this and giving our care team such positive feedback in the process. Kindest regards, Nathan.

Always greeted by staff, easy to talk to a "senior manager" or the "named" carers. A variety of atmospheres in public rooms. Conservatory pleasant place for families to chat. TV room a safe and enclosed space, sitting room to enable quiet/reflective space for residents, with good views of garden and trees beyond. A positive attitude of staff toward my aunty who can often be negative/aggressive towards them.

How likely would you be to recommend Cross Park House Care Home? Neither Unlikely or Likely

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Average Rating:   4.6 out of 5

Nathan Stone, Director at Cross Park House Care Home responded to this review on 20 Mar 2017:

Good morning W K - Thank you for taking the time to write and publish this review of your experience with our Cross Park House Care Home in Brixham. It's great to hear that you have had such a positive experience and are happy with the care being provided for your Aunty. Kindest regards, Nathan.

A caring environment with high staff to resident ratio and good personal care. Residents always responded to with care and dignity. Staff are knowledgeable about residents likes and dislikes so can provide them with appropriate care. Always welcoming of visitors and feel confident leaving my mother in their care.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My husband was at this care home for over two years and he was always treated with the most wonderful care and attention with dignity by everyone concerned. Also, no matter when you visit, you were always given a warm welcome. It is such a pleasure to visit and peace of mind as well.

This is where I should wish to be if I, myself, need care in the future. This is the highest recommendation.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Nathan Stone, Director at Cross Park House Care Home responded to this review on 15 Mar 2017:

Good afternoon EMM. Thank you for taking the time to write and publish this review of your experience of Cross Park House in Brixham. We are delighted that your husband enjoyed his time with us at Cross Park - I'm sure he is still missed by the care team. Thank you for your highest of commendations. Kindest regards, Nathan.

Always welcoming at the home when we visit my father. The staff are always approachable and helpful. A big thank you to everyone!

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Nathan Stone, Director at Cross Park House Care Home responded to this review on 15 Mar 2017:

Hello Kay R. Thank you for taking the time to write and publish this review of your experience at Cross Park House in Brixham. It's always great for our care teams to receive this type of public recognition for a job that is very challenging and, sadly, often not given the respect and recognition that it deserves by the wider society who are not directly involved in it. Kindest regards, Nathan.

All staff are very kind and patient. They have all been very helpful.
The home is very clean.
If there is anything I am concerned about, it is sorted out straight away.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Nathan Stone, Director at Cross Park House Care Home responded to this review on 14 Mar 2017:

Good afternoon WP. Thank you for taking the time to write and publish this review. It's great to see a full set of 'excellent' ratings for the care team at Cross Park House - we know they work very hard in achieving them. Kindest regards, Nathan.

I come to this home every week to see my husband and I am always pleased to see everything is Ok.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Nathan Stone, Director at Cross Park House Care Home responded to this review on 14 Mar 2017:

Good morning Valerie F. Thank you for taking the time to write and publish this review - it's always great to see a full house of 'excellent' ratings. We're all really pleased that you and your husband are happy with the care being provided. Kindest regards, Nathan.

This is a really good home, my mum lives here and has done so far for a year. Every need is taken care of.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

All aspects of care are exemplary.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

All the carers and management at this home go way above and beyond their call of duty to perform the best service imaginable. They excel in efficiency, professionalism, empathy communication and the willingness to provide a safe, comfortable, happy and fun place for the residents to stay at. The residents are looked after so well and their individual care needs are catered for at all levels. It's also clear the staff are well trained up to current standards and the policies in place are effective and adhered to. I can conclude all this after spending a great deal of time there visiting my nan, over the last six months or so.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   5 out of 5

As a daughter-in-law who has a very good relationship with my mother-in-law and being a widow to her son. I was very concerned that she get the best care possible. As a Brixham resident I visited many homes. The day I came here there was entertainment, friendly, cheerful staff and very comfortable surroundings. The food is very good and all her needs are met. The home is very secure and I am very happy with all aspects.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I see my grandma as and when I like and the staff are always happy to help that visit be as comfortable as possible. They seem to take good care of her and if there are any concerns they contact the family asap.
I love the fact they provide entertainment for the residents.
I wonder if there would be any scope to get the residents out and about if the family cannot do so.

How likely would you be to recommend Cross Park House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 24 May 2018

Single Rooms. Private

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