Cross Park House Care Home

Stonehaven (Healthcare) Ltd, Monksbridge Road, Brixham TQ5 9NB
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9.3 74 Reviews
  • Cross Park House Care Home, Brixham
Cross Park House Care Home is a beautiful home located in the historic town of Brixham, providing the very highest standards of care to independent or fragile elderly men, women or couples, mobile or disabled, blind or partially sighted in order that they maintain a high quality of life in a cheerful, carefree atmosphere.

Cross Park is an attractive Edwardian house set in its own beautiful grounds, close to local amenities and registered with Devon County Council.

Delighted to offer Day Care & Respite Care facilities in Cross Park House as well as standard facilities for permanent Residents.

If you or a family member or friend are looking to, 'lighten the load' to take life a bit easier and to enjoy the companionship that can be found in Cross Park House please do come and visit.

It's only by visiting any Care Home that you can fully assess whether or not it will suit your needs and whether or not it can be 'your home'.

Contact by any of the means above or, if you would prefer, simply come and knock on the door. Carers will be delighted to share a pot of tea and show you around the home.
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Care Provided by Cross Park House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £950
  • Self-Funded Residential Dementia Care: £950 – £950
  • RESPITE Self-Funded Residential Care: £950 – £950
  • RESPITE Self-Funded Residential Dementia Care: £950 – £950
The price(s) shown are provided by the care home. Contact Cross Park House Care Home for full pricing details and T&Cs.

Contact Cross Park House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cross Park House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dawn Lavers (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (23)

Cross Park House Care Home Reviews (74)

9.3

Cross Park House Care Home has a Review Score of 9.3 (9.313) out of 10, based on 10 reviews in the last 2 years.
Over all time Cross Park House Care Home has 74 reviews.

Overall Experience
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Date Published
  • 74
  • 5
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Reviewer Connection to Cross Park House Care Home
  • 32
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Total of 74, showing 61-74
Review from Andrew W (Son of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being so far away it was so reassuring and gave peace of mind knowing my father was being looked after so well.
Regular phone calls from the home also kept us up-to-date of his health and well being.
So grateful for everyone at Cross Park for caring for my father.
Thank you.
Reply from Ann-Marie Wilkinson, Registered Manager at Cross Park House Care HomeThank you for the review, Andrew. It was a privilege to look after your father in our home.
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Review from Marilyn G (Daughter of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Cross Park House Care Home to have a happy and homely atmosphere.
Although an old building the layout encourages residents to walk about and have different options to sit and rest.
Varied activities offered.
A small but lovely garden - could be more secure so 100 percent access
for residents.
The manager and senior staff are exceptional with care and support for residents and family alike.
All training is well applied to practice.
Other staff, I have seen, also a good standard of care and so kind.
Reply from Nathan Stone, Director. at Cross Park House Care HomeHello Marilyn G. Thank you for taking the time to write and publish this review of your experiences at our Cross Park House Care Home in Brixham. The excellent and good ratings are always great to see, especially when it's a description of our care team members. We agree, The Manager and her Senior Team (and the rest of our care team) are exceptional and we are very lucky to have them in the company. Kindest regards, Nathan.
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Review from W K (Niece of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always greeted by staff, easy to talk to a "senior manager" or the "named" carers. A variety of atmospheres in public rooms. Conservatory pleasant place for families to chat. TV room a safe and enclosed space, sitting room to enable quiet/reflective space for residents, with good views of garden and
trees beyond. A positive attitude of staff toward my aunty who can often be negative/aggressive towards them.
Reply from Nathan Stone, Director at Cross Park House Care HomeGood morning W K - Thank you for taking the time to write and publish this review of your experience with our Cross Park House Care Home in Brixham. It's great to hear that you have had such a positive experience and are happy with the care being provided for your Aunty. Kindest regards, Nathan.
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Review from J D (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since 2012. She has Alzheimers and her grasp of language has deteriorated sharply in recent months. The staff at Cross Park are very sensitive to the frustration and anxiety this gives my mother and their patience and caring attitude is so valuable to ensure my mother feels
safe and cared for in a warm and kind environment. Every effort goes into getting the best out each day and there is often laughter - the staff know each resident and their likes and dislikes and worries and do their very best to work with each to make them happy and content.
Reply from Nathan Stone, Director at Cross Park House Care HomeGood morning JD - thank you for taking the time to write and publish this review of your experience of our Cross Park House Care Home in Brixham and our fantastic Care Team who work there. I know just how highly the Manager and her Care Team regard every resident in their care and I agree that they do all they can to ensure that everybody gets, 'the best out of each day'. Thank you for highlighting this and giving our care team such positive feedback in the process. Kindest regards, Nathan.
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Review from E M M (Wife of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was at this care home for over two years and he was always treated with the most wonderful care and attention with dignity by everyone concerned. Also, no matter when you visit, you were always given a warm welcome. It is such a pleasure to visit and peace of mind as well.


This is where

I should wish to be if I, myself, need care in the future. This is the highest recommendation.
Reply from Nathan Stone, Director at Cross Park House Care HomeGood afternoon EMM. Thank you for taking the time to write and publish this review of your experience of Cross Park House in Brixham. We are delighted that your husband enjoyed his time with us at Cross Park - I'm sure he is still missed by the care team. Thank you for your highest of commendations. Kindest regards, Nathan.
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Review from Kay R (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcoming at the home when we visit my father. The staff are always approachable and helpful. A big thank you to everyone!
Reply from Nathan Stone, Director at Cross Park House Care HomeHello Kay R. Thank you for taking the time to write and publish this review of your experience at Cross Park House in Brixham. It's always great for our care teams to receive this type of public recognition for a job that is very challenging and, sadly, often not given the respect and recognition that it deserves by the wider society who are not directly involved in it. Kindest regards, Nathan.
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Review from David S (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A caring environment with high staff to resident ratio and good personal care. Residents always responded to with care and dignity. Staff are knowledgeable about residents likes and dislikes so can provide them with appropriate care. Always welcoming of visitors and feel confident leaving my mother
in their care.
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Review from Valerie F (Wife of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to this home every week to see my husband and I am always pleased to see everything is Ok.
Reply from Nathan Stone, Director at Cross Park House Care HomeGood morning Valerie F. Thank you for taking the time to write and publish this review - it's always great to see a full house of 'excellent' ratings. We're all really pleased that you and your husband are happy with the care being provided. Kindest regards, Nathan.
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Review from W P (Cousin of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very kind and patient. They have all been very helpful.
The home is very clean.
If there is anything I am concerned about, it is sorted out straight away.
Reply from Nathan Stone, Director at Cross Park House Care HomeGood afternoon WP. Thank you for taking the time to write and publish this review. It's great to see a full set of 'excellent' ratings for the care team at Cross Park House - we know they work very hard in achieving them. Kindest regards, Nathan.
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Review from Liz S (Daughter of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a really good home, my mum lives here and has done so far for a year. Every need is taken care of.
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Review from Daniel B (Husband of Resident) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All aspects of care are exemplary.
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Review from Dale M (Grandson of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers and management at this home go way above and beyond their call of duty to perform the best service imaginable. They excel in efficiency, professionalism, empathy communication and the willingness to provide a safe, comfortable, happy and fun place for the residents to stay at. The residents
are looked after so well and their individual care needs are catered for at all levels. It's also clear the staff are well trained up to current standards and the policies in place are effective and adhered to. I can conclude all this after spending a great deal of time there visiting my nan, over the last six months or so.
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Review from J C (Daughter-in-law of Resident) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a daughter-in-law who has a very good relationship with my mother-in-law and being a widow to her son. I was very concerned that she get the best care possible. As a Brixham resident I visited many homes. The day I came here there was entertainment, friendly, cheerful staff and very comfortable surroundings.
The food is very good and all her needs are met. The home is very secure and I am very happy with all aspects.
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Review from Rachel C (Granddaughter of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I see my grandma as and when I like and the staff are always happy to help that visit be as comfortable as possible. They seem to take good care of her and if there are any concerns they contact the family asap.
I love the fact they provide entertainment for the residents.
I wonder if there would
be any scope to get the residents out and about if the family cannot do so.
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Current Review Score: 9.3 (9.313)

Overview of Review Score

The Review Score of 9.3 (9.313) out of 10 for Cross Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.563 for Cross Park House Care Home is calculated as follows: ( (81 Excellents x 5) + (25 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 119 Ratings = 4.563
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Cross Park House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Dawn

Dawn Lavers

Job Title: Manager Joined: 2025

Dawn Lavers

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