Cross Park House Care Home

Stonehaven (Healthcare) Ltd, Monksbridge Road, Brixham TQ5 9NB
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9.5 69 Reviews
  • Cross Park House Care Home, Brixham
Cross Park House Care Home is a beautiful home located in the historic town of Brixham, providing the very highest standards of care to independent or fragile elderly men, women or couples, mobile or disabled, blind or partially sighted in order that they maintain a high quality of life in a cheerful, carefree atmosphere.

Cross Park is an attractive Edwardian house set in its own beautiful grounds, close to local amenities and registered with Devon County Council.

Delighted to offer Day Care & Respite Care facilities in Cross Park House as well as standard facilities for permanent Residents.

If you or a family member or friend are looking to, 'lighten the load' to take life a bit easier and to enjoy the companionship that can be found in Cross Park House please do come and visit.

It's only by visiting any Care Home that you can fully assess whether or not it will suit your needs and whether or not it can be 'your home'.

Contact by any of the means above or, if you would prefer, simply come and knock on the door. Carers will be delighted to share a pot of tea and show you around the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1425
  • Self-Funded Residential Dementia Care: £950 – £1425
  • RESPITE Self-Funded Residential Care: £950 – £1425
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1425

These prices are only a guideline, please contact Cross Park House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Dawn Lavers (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (23)

Cross Park House Care Home Reviews (69)

9.5

Cross Park House Care Home has a Review Score of 9.5 (9.484) out of 10, based on 13 reviews in the last 2 years.
Over all time Cross Park House Care Home has 69 reviews.

Overall Experience
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Date Published
  • 69
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Reviewer Connection to Cross Park House Care Home
  • 29
  • 13
  • 5
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  • 5
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  • 1
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Total of 69, showing 41-60
Review from L M (Daughter of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cross Park is a lovely small home in Brixham. My mother is very happy here and is treated very well. She has a beautiful room and always looks clean, tidy and well looked after. She enjoys the food and is gaining weight. Mum also loves the entertainment and singalongs. All in all first-rate care home
with sensitive and caring staff on all levels.
Reply from Nathan Stone, Director at Cross Park House Care Home

Good afternoon. Thank you for taking the time to write and post this 5 / 5 review for our Care Team and Care Home at Cross Park House in Brixham. We're really pleased that your mum is happy at Cross Park and is treated really well. It's great that she likes her room, that she likes the food and is, indeed, putting on weight. I agree, it's people who make a house a home and we are very fortunate to have lovely people living and working at Cross Park. Thank you again for this public recognition of their hard work. Kindest regards, Nathan.

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Review from Linda S (Daughter of Resident) published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cross Park is a very friendly and homely care home. The staff are ready to welcome you as soon as you walk through the door. My father has only been there a couple of months but is settling in well and making friends. All the staff are very kind and helpful while the manageress and deputy are both ready
to help with any problems that may arise.
Reply from Nathan Stone, Director at Cross Park House Care Home

Good afternoon. Thank you for taking the time to write and publish this lovely review of your experience with our care team and care home at Cross Park House in Brixham. It's great to hear that your Dad is settling in well and making friends. I can only agree, we are very fortunate to have a fantastic manageress, deputy manager and care team at Cross Park and it is, as you say, a really friendly and homely place to be. Thank you again for this feedback. Kindest regards, Nathan.

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Review from J B (Relative of Resident) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The house has such a homely feeling. And the staff are great, they treat all the residents like they are family which is so nice to see. Lovely place.
Reply from Nathan Stone, Director at Cross Park House Care Home

Good morning, J B. Thank you for taking the time to write and publish this 5/5 review for our Care Team and Care Home at Cross Park House in Brixham. I can only agree with you - we have a great team at Cross Park and it does indeed always feel particularly homely. It's always really nice for our Care Team to receive feedback such as this - so thank you again for leaving it. Kindest regards, Nathan.

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Review from Claire T (Daughter of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely father was here for two and a half years. During that time I felt he was safe and loved. The staff here feel like family. Lots of wonderful memories to keep forever.
Reply from Ann-Marie Wilkinson, Manager at Cross Park House Care Home

Thank you. It was a privilege to have your father in our home.

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Review from L D (Niece of Resident) published on 29 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunty has been here for the last six months. It was a big upheaval for her as she had lived in her house for ninety years but she had a few falls, plus dementia and she needed 24-hour care. The staff were excellent in getting her settled in and giving her reassurance. She is very well looked after.
The staff also do different activities with the patients and during Christmas, there was always something going on to entertain them. I would also like to say how welcome they make me feel when I go to visit and I listen to me if I need to talk. I am very pleased that my aunty has settled in due to the help she received.
Reply from Nathan Stone, Director. at Cross Park House Care Home

Hello. Thank you for taking the time to write and post this lovely review of your experience with our care team and care home at Cross Park House in Brixham. It's fantastic to hear how well your aunty has settled in at Cross Park. It's always really appreciated when people take the time to point out the great work that our care teams do - thank you again for doing so here. Kindest regards, Nathan

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Review from Margaret D (Wife of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband suffers from severe dementia with communication problems and had had problems accepting previous daycare. From the first day at Cross Park, he was greeted warmly by bright and welcoming staff and obviously felt special. He quickly settled and from 1 day a week, now attends 3 days. Cross Park
has a warm, well decorated, homely ambience with tasty meals, excellent entertainment and several day rooms and a garden so that users do not feel confined and can circulate in complete safety. As a wife and carer, Cross Park has given me peace of mind and a chance to have space for myself at a time when care for my husband (91) has become a 24-hour necessity. I certainly hope that he would be able to have a residential place here if this becomes necessary.
Reply from Nathan Stone, Director. at Cross Park House Care Home

Good afternoon Margaret D. It is a real pleasure to read this review, thank you for taking the time to write and post it. It's fantastic to hear how happy your Husband is at Cross Park and how well he has settled in. It's also great to know that Cross Park has been able to provide you with valuable peace of mind at what is clearly going to be a difficult time for you. I know Cross Park well and have to agree, we've got a great care team, with excellent Manager and Deputy Managers in place, and it does have a real homely ambience. Once again, thank you for this review, feedback such as this makes a real difference to our Care Teams whose work can so easily go unnoticed. Kindest regards, Nathan.

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Review from S S (Daughter of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the 5 weeks or so that mum was in Cross Park House Care Home for end of life care I was very impressed with the care she received. I would like to thank the staff and management for all their help.
Reply from Ann-Marie Wilkinson, Manager at Cross Park House Care Home

Thank you for your review. It was a pleasure to have your Mum in our home. Sad that it was only for a short time.

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Review from L A (Daughter of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely welcome on arrivals. Both management and staff very caring and supportive to Mum and family during day and respite care periods. Very obliging when an extension to stay was required at short notice. Really happy to see how well Mum looked after respite and impressed with how 'dementia active'
the home is. Very impressed.
Reply from Nathan Stone, Director at Cross Park House Care Home

Hello L A - Thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at Cross Park House in Brixham, Devon. I can only agree fully, Cross Park is a lovely family home with a fantastic management and care team. It's really kind of you to post this public acknowledgement of the hard work of the Care Team at Cross Park and it's great to know that you and your mum are really happy with the home and the services being provided.

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Review from Dinah B (Wife of Resident) assisted by family/friend published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent home with excellent staff.
Reply from Nathan Stone, Director. at Cross Park House Care Home

Good morning Dinah. Thank you for taking the time to write and publish this lovely review of your experience of our Care Team and Care Home at Cross Park House in Brixham, Devon. 'An excellent home with excellent staff' - what more could we ask. Kindest regards, Nathan.

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Review from Gaynor B (Daughter-in-law of Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cross Park House Care Home is a friendly home that caters to individual needs. Our mother is happy and well looked after. Staff are friendly and accommodating and we are regularly updated.


I would recommend Cross Park House Care Home if you are looking for a place which feels like home and where

your loved ones are treated like family.
Reply from Nathan Stone, Director at Cross Park House Care Home

Thank you for taking the time to write and publish this review of your experience with our Cross Park House Care Team and Care Home in Brixham. It's always great to see the hard work of our Care Teams recognised publicly in this way. It's great to know that your mum is happy and well looked after.

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Review from Paula C (Granddaughter of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A home from home feeling in a comfortable environment.
Always made to feel very welcome.
It's always a pleasure to visit.
Reply from Nathan Stone, Director. at Cross Park House Care Home

Hello Paula C. Thank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at Cross Park House in Brixham. It's great that you enjoy visiting your Grandmother and thank you for this public praise for our excellent Care Team at Cross Park.

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Review from Linda C (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the service.
Reply from Nathan Stone, Director. at Cross Park House Care Home

Good morning Linda C. Thank you for taking the time to write and post this review of your experience of our Care Home and Care Team at Cross Park House in Brixham. It's great to hear that you're pleased with the service being provided and that you would be extremely likely to recommend Cross Park to others.

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Review from John B (Son of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at the care home since Feb 2011 and now has terrible dementia but she is very well looked after by all the staff.
It is a well-run care home, well managed with a good team of staff, the meals which are 3 times a day are always to a high standard and the home is always kept very
clean.
I feel though that at weekends there should be one extra staff but otherwise, I can't fault the way my mother is looked after.
Reply from Nathan Stone, Director at Cross Park House Care Home

Good morning John B. Thank you for taking the time to post this great review of the experience that you and your mum have of Cross Park House in Brixham. It's always great when our care teams receive such public recognition, as this, of the great work that they do. It's great that the meals and food are also appreciated. We've noted the comment with regards to weekend staffing levels and the care home manager will take this into consideration when planning the rota. Once again, thank you for posting this lovely review.

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Review from Debbie B (Daughter of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No matter how busy is gets everybody is always willing to help me or dad, whenever asked, always in a cheerful manner.
Reply from Nathan Stone, Director. at Cross Park House Care Home

Good morning Debbie B. Thank you for taking the time to write and post this review of the experience that you and your dad have of our Cross Park House Care Home in Brixham, Devon. It's always great to receive a full house of excellent ratings and it's a great testimony to the great work of the whole Care Team at Cross Park House. I have to agree, whenever I visit I am always struck by what a homely and family atmosphere there is at Cross Park.

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Review from Linda P (Daughter of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The minute we walked into Cross Park we could feel the warm, caring atmosphere, it had the feeling of a loving home and we were not wrong. The staff treat my mum with patience and respect even though she can be difficult, my mum speaks with her eyes and when she looks at the staff there is a smile in
her eyes, not fear or worry. My dad sits with her every day and is now a day resident once a week, he is also treated with care and respect and will join her there soon!
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Review from Andrew W (Son of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being so far away it was so reassuring and gave peace of mind knowing my father was being looked after so well.
Regular phone calls from the home also kept us up-to-date of his health and well being.
So grateful for everyone at Cross Park for caring for my father.
Thank you.
Reply from Ann-Marie Wilkinson, Registered Manager at Cross Park House Care Home

Thank you for the review, Andrew. It was a privilege to look after your father in our home.

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Review from Marilyn G (Daughter of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Cross Park House Care Home to have a happy and homely atmosphere.
Although an old building the layout encourages residents to walk about and have different options to sit and rest.
Varied activities offered.
A small but lovely garden - could be more secure so 100 percent access
for residents.
The manager and senior staff are exceptional with care and support for residents and family alike.
All training is well applied to practice.
Other staff, I have seen, also a good standard of care and so kind.
Reply from Nathan Stone, Director. at Cross Park House Care Home

Hello Marilyn G. Thank you for taking the time to write and publish this review of your experiences at our Cross Park House Care Home in Brixham. The excellent and good ratings are always great to see, especially when it's a description of our care team members. We agree, The Manager and her Senior Team (and the rest of our care team) are exceptional and we are very lucky to have them in the company. Kindest regards, Nathan.

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Review from W K (Niece of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always greeted by staff, easy to talk to a "senior manager" or the "named" carers. A variety of atmospheres in public rooms. Conservatory pleasant place for families to chat. TV room a safe and enclosed space, sitting room to enable quiet/reflective space for residents, with good views of garden and
trees beyond. A positive attitude of staff toward my aunty who can often be negative/aggressive towards them.
Reply from Nathan Stone, Director at Cross Park House Care Home

Good morning W K - Thank you for taking the time to write and publish this review of your experience with our Cross Park House Care Home in Brixham. It's great to hear that you have had such a positive experience and are happy with the care being provided for your Aunty. Kindest regards, Nathan.

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Review from J D (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since 2012. She has Alzheimers and her grasp of language has deteriorated sharply in recent months. The staff at Cross Park are very sensitive to the frustration and anxiety this gives my mother and their patience and caring attitude is so valuable to ensure my mother feels
safe and cared for in a warm and kind environment. Every effort goes into getting the best out each day and there is often laughter - the staff know each resident and their likes and dislikes and worries and do their very best to work with each to make them happy and content.
Reply from Nathan Stone, Director at Cross Park House Care Home

Good morning JD - thank you for taking the time to write and publish this review of your experience of our Cross Park House Care Home in Brixham and our fantastic Care Team who work there. I know just how highly the Manager and her Care Team regard every resident in their care and I agree that they do all they can to ensure that everybody gets, 'the best out of each day'. Thank you for highlighting this and giving our care team such positive feedback in the process. Kindest regards, Nathan.

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Review from E M M (Wife of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was at this care home for over two years and he was always treated with the most wonderful care and attention with dignity by everyone concerned. Also, no matter when you visit, you were always given a warm welcome. It is such a pleasure to visit and peace of mind as well.


This is where

I should wish to be if I, myself, need care in the future. This is the highest recommendation.
Reply from Nathan Stone, Director at Cross Park House Care Home

Good afternoon EMM. Thank you for taking the time to write and publish this review of your experience of Cross Park House in Brixham. We are delighted that your husband enjoyed his time with us at Cross Park - I'm sure he is still missed by the care team. Thank you for your highest of commendations. Kindest regards, Nathan.

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Current Review Score: 9.5 (9.484)

Overview of Review Score

The Review Score of 9.5 (9.484) out of 10 for Cross Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.484 for Cross Park House Care Home is calculated as follows: ( (90 Excellents x 5) + (48 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 153 Ratings = 4.484
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cross Park House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Dawn

Dawn Lavers

Job Title: Manager Joined: 2025

Dawn Lavers

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